TEAM MATURITY MATRIX EVALUATE YOUR TEAM IN LEVEL 1 (ADHOC) TO LEVEL 5 (SELF NAVIGATING)

Team Maturity Matrix No Aspect Level 1 Adhoc Level 2

functionalLevel 3 Managed

Level 4 Value adding

Level 5 Self navigating

1 Participation 50% of members only participate or attend meetings

75% of members attend meetings and participate in discussions

100% of members attend meetings and part pâté in activities

100% attendance though Participation is voluntary and not mandated.

Voluntary participation and 100% attendance though activities are outside office hours.

2 Identity Team has no identity apart from the list of members and their roles

Team has a name and some common identity for its people.

Team has a charter which states its goals and objectives.

Team has a charter and its objective is aligned with the orgnisation's purpose.

Team has a charter which is signed by every member and is signed off by the CEO.

3 working style Individuals argue out their positions and want the group to conform to their ideas.

Individuals group into functional background and weigh from the functional point of view

individuals discuss on issues but lack consensus on decisions

When the team discusses issues are discussed from team point of view and decisions are taken by the management

The team is one entity when it comes to decisions and takes up implementation wherever possible.

4 Responsibility Team members do not take even minimum responsibilities

Team members do what is told to them

Team members have specific roles and responsibilities but informal

Tem charter has got the roles and responsibilities defined and people go according to it.

Team members have joint responsibilities and back up others when they are unable to work.

5 Authority No one has any authority.

Tem leader has all authority

Some members in the team wield authority but in a subtle way.

Authorities are spelt out to all and every member has some amount of authority

Leadership also changes and so authority gets distributed.

6 Communication Only Minutes of meeting

Communication in case of escalation of issues.

Routine communication exists between members.

Communication is both formal and informal and of high frequency

Channels of communication change as per the need of the hour and the response is same.

7 Empathy People come together only for tasks

People enquire about each other when work is affected

Team members have a genuine affection and concern for each other

Team members care for each other and try to solve the partner's problems

Team members standby each other at all times.

C P CHANDRASEKARAN PROCESS CONSULT WWW.PROCESS-CONSULT.WEBS.COM

TEAM MATURITY MATRIX EVALUATE YOUR TEAM IN LEVEL 1 (ADHOC) TO LEVEL 5 (SELF NAVIGATING)

No Aspect Level 1 Adhoc Level 2 functional

Level 3 Managed

Level 4 Value adding

Level 5 Self navigating

8 Capabilities Below the sum total of competences of members

equal to the total competences of members

Competences of members have improved while working as a team

Team has produced additional competences as demanded by the challenges

Team identified new competences required and improved upon them on its own.

9 Innovation Does not exist Some flashes of innovation

Innovation limited to the area of expertise of the members

Innovation is deployable organization wide

Team sets a new practice

10 Agility Team is not flexible and it goes in the same path

Time wise the team is agile.

Team is able to simplify the ways of working

Team saves time and refines the processes as it proceeds

Team is constantly looking for improvising the solutions.

Method of evaluation:

1. Observe the team as it works and observe the members during the meetings. 2. Consider the aspect one by one and mark the band which describes the status of the

team closest.3. The evaluation is all about the people and the team process and no attempt is made to

judge the results of the team work. This is entirely a different subject.4. Score all the aspects and consider the median score. (Median is the half way score

when you write the scores in the ascending order.)5. This describes the current maturity of the team.6. When the team score on maturity is less than 3, the team can be entrusted with small

improvement projects or decisions which are non-critical but cannot be expected to come up with major breakthroughs.

7. When the team maturity score is 3 or more than 3, the team can really be entrusted with important decisions.

8. For organizations who are doing six sigma GB projects, this is a good tool as many (literature puts the figure as 70%) projects are getting abandoned or completed with less than expected results as the team is not cohesive.

9. For other oganisations which have self directed teams, Quality circles or CFTs, do this assessment once a year and find out how many teams are in level 3.

10. This will trigger the efforts for team building and putting the basic processes in place before expecting results.

11. For HR departments and trainers, this tool provides an opportunity to set targets on team functioning and validate their approaches.

12. In Malcolm Baldrige award, the tool will be relevant for category 5 Item 5.1 a and 5.1 c. Results can be presented in category 7.4. (Ref:MBNQA 2008)

C P CHANDRASEKARAN PROCESS CONSULT WWW.PROCESS-CONSULT.WEBS.COM