Team ExperienceTeam Experience

Chris NewmanChris Newman

Sarah BeemSarah Beem

Acme SeatbeltsAcme Seatbelts

Description: We are an organization Description: We are an organization that makes seatbelts for both the that makes seatbelts for both the automotive and airline industry. We automotive and airline industry. We are composed of six departments; are composed of six departments; quality, marketing, accounting, quality, marketing, accounting, manufacturing, sales, and shipping. manufacturing, sales, and shipping. All units report to the Quality All units report to the Quality department which in turn reports to department which in turn reports to the CEO.the CEO.

Acme SeatbeltsAcme Seatbelts

Vision StatementVision Statement Acme Seatbelts is a global corporation Acme Seatbelts is a global corporation

supplying seatbelts to major automotive supplying seatbelts to major automotive and airline manufacturers.and airline manufacturers.

Mission StatementMission Statement Acme Seatbelts is a global corporation Acme Seatbelts is a global corporation

that supplies seatbelts to major automobile that supplies seatbelts to major automobile and airline manufacturers. Our mission is and airline manufacturers. Our mission is to provide quality services and products in to provide quality services and products in such a way that allows our business and such a way that allows our business and our business partners to enjoy continued our business partners to enjoy continued success.success.

Acme SeatbeltsAcme Seatbelts

Quality Policy StatementQuality Policy Statement

We build every seatbelt to exceed We build every seatbelt to exceed the highest industry quality standards. the highest industry quality standards. We built quality seatbelts because we We built quality seatbelts because we know that our husbands’ and wives’, know that our husbands’ and wives’, our sons’ and daughters’, and our our sons’ and daughters’, and our friends’ lives depend on our seatbelts; friends’ lives depend on our seatbelts; it is a responsibility every employee in it is a responsibility every employee in our organization takes seriously.our organization takes seriously.

Acme SeatbeltsAcme Seatbelts

Acme SeatbeltsAcme Seatbelts

The PDSA CycleThe PDSA Cycle

PLAN carefully what is to be done.PLAN carefully what is to be done. DO carry out the plan.DO carry out the plan. STUDY the results.STUDY the results. ACT on the results.ACT on the results.

Act Plan

DoStudy

Act Plan

DoStudy

Continuous Process Improvement CycleContinuous Process Improvement Cycle

Phase 1: Identify theOpportunity

Phase 7: Plan forthe Future

Phase 6: Standardizethe Solution

Phase 5: Study theResults Phase 4: Implement

Phase 3: Develop the Optimal Solution(s)

Phase 2: Analyze theProcess

ESTJESTJ

ExtrovertExtrovert SensingSensing ThinkingThinking JudgingJudging

Words that describe usWords that describe us

DecisiveDecisive DirectDirect EfficientEfficient GregariouGregariou

ss LogicalLogical ObjectiveObjective

OrganizedOrganized PracticalPractical ResponsibleResponsible StructuredStructured SystematicSystematic Task-Task-

focusedfocused

Great Minds Think Great Minds Think Alike…Alike…

We like working in We like working in teamsteams

Stable and Stable and predictablepredictable

Very hands onVery hands on Use past experiences Use past experiences

to solve problemsto solve problems Critique in a logical Critique in a logical

mannermanner Are task oriented and Are task oriented and

committedcommitted

CommunicationCommunication

Few problemsFew problems EmailEmail In class meetingsIn class meetings Always clarified Always clarified

with each other, with each other, never left things never left things open to open to interpretationinterpretation

Problem SolvingProblem Solving

Like to logically Like to logically analyze the analyze the situation and situation and control the situationcontrol the situation

Step by step, check Step by step, check of the list styleof the list style

Quick to make Quick to make decisions and decisions and impliment themimpliment them

DifficultiesDifficulties

May decide on May decide on things too quickly things too quickly and pressure each and pressure each other to do soother to do so

May overlook the May overlook the need for changeneed for change

May not show May not show appreciation for appreciation for each othereach other

AdvantagesAdvantages

On the same page, On the same page, understood each understood each other without a lot other without a lot of explanationof explanation

Could depend on Could depend on each other to get each other to get the work done the work done efficiently and efficiently and effectivelyeffectively

Lessons LearnedLessons Learned

Improvement is a continuous Improvement is a continuous process.process.

Teamwork is more effective.Teamwork is more effective. Incorporate all levels of Incorporate all levels of

organization.organization. Make use of all available tools.Make use of all available tools. Be relentless.Be relentless.

Conclusion.Conclusion.