Team Building

Training & Development

DWR

Why Teams?

Ω Because we get a combination of strengths

Ω We get a range of opinions

Ω People working together can sustain the enthusiasm and lend support needed to complete the task effectively & efficiently.

How do Teams Work Best?

Teams succeed when members have:Ὠ Commitment to common objectivesὨ Defined roles and responsibilitiesὨ Effective decision systems, communication

and work proceduresὨ Good personal relationships

Stages in Team Building

FormingForming

StormingStorming

NormingNorming

PerformingPerforming

Stage 1: FORMING

ΩTeam Building Define team&

determine individual roles

Develop trust and communication

Develop norms

ΩTask Define problem

and strategy Identify

information needed

The role of team leader in this stage

Ω Encourage and maintain open communication.

Ω Help the team develop and follow team norms.

Ω Help the team focus on the task.Ω Deal constructively with conflict.

The role of Recorder

Ω Keep a record of team meetings.

Ω Maintain a record of team assignments

Ω Maintain a record of the team's work.

PR Person role

Ω Contact resource people outside of the team.

Ω Correspond with the team's mentor.

Ω Work to maintain good communication among team members.

Team Norms

Ω.How do we support each other?

Ω.What do we do when we have problems?

Ω.What are my responsibilities to the team?

Team Member Qualities

Emotional stabilityΩ Adjustment Ω Self-esteem

ExtraversionΩ Dominance Ω Affiliation Ω Social Perceptiveness Ω Expressivity

OpennessΩ Flexibility

AgreeablenessΩ Trust Ω Cooperation

Stage 2: STORMINGStage 2: STORMING

During the Storming stage team members:Ω Realize that the task is more difficult than

they imagined;Ω Have fluctuations in attitude about

chances of success; Ω May be resistant to the taskΩ Have poor collaboration.

Storming Diagnosis

Ω Do we have common goals and objectives?Ω Do we agree on roles and responsibilities? Ω Do our task, communication, and decision

systems work?Ω Do we have adequate interpersonal skills?

Negotiating Conflict

Ω Separate problem issues from people issues.

Ω Be soft on people, hard on problem.

Ω Look for underlying needs, goals of each party rather than specific solutions.

Addressing the Problem

Ω State your views in clear non-judgmental language.

Ω Clarify the core issues.

Ω Listen carefully to each person’s point of view.

Ω Check understanding by restating the core issues.

Stage 3: NormingStage 3: Norming

During this stage members accept: Their team Team rules and procedures Their roles in the team; and The individuality of fellow members

Ω Team members realize that they are not going to crash-and-burn and start helping each other.

Behaviors

Ω Competitive relationships become more cooperative.

Ω There is a willingness to confront issues and solve problems.

Ω Teams develop the ability to express criticism constructively.

Ω There is a sense of team spirit.

Giving Constructive Feedback

Ω Be descriptive.

Ω Don't use labels.

Ω Don’t exaggerate.

Ω Don’t be judgmental.

Ω Speak for yourself.

Giving Constructive Feedback

Use “I” messages.

Restrict your feedback to things you know for certain.

Help people hear and accept your compliments when giving positive feedback.

Receiving Feedback

Ω Listen carefully.Ω Ask questions for clarity.Ω Acknowledge the feedback.Ω Acknowledge the valid points.Ω Take time to sort out what you heard.

Stage 4: PERFORMINGStage 4: PERFORMING

Team members have:Ω Gained insight into personal and team

processesΩ A better understanding of each other’s

strengths and weaknessesΩ Gained the ability to prevent or work

through group conflict and resolve differences

Ω Developed a close attachment to the team

Recipe for Successful Team

ΩCommitment to shared goals and objectives

ΩClearly define roles and responsibilitiesΩ Use best skills of eachΩ Allows each to develop in all areas

Recipe for Successful Team

Effective systems and processes Clear communication Beneficial team behaviors; well-defined

decision procedures and ground rules Balanced participation Awareness of the group process Good personal relationships

Your questions & comments are welcome