Riordan Manufacturing

Service Request SR-rm-012

Business Systems 310April 25, 2011

Ms. Lee Moon, Jean-anne Crick, Justin Clark, Matthew Cogburn, Michael Jimenez

◦ 4 Locations Worldwide San Jose, California - Corporate Headquarters Albany, Georgia Pontiac, Michigan Hangzhou, China

◦ Departments Include Finance & Accounting Human Resources & Legal Sales & Marketing Operations

Welcome to Riordan Manufacturing!“The Leading Globalized Plastics Manufacturer of the

Future”

Business Objectives Standardization & Unification of Data Reduce Costs Increased Growth & Profits Future Innovation

Revenues Over $1 billion Employing 550 People Annual Earnings of $46 Million Fortune 1000 Company

(Apollo Group, Inc., 2006)

Company Background

Company Mission

Company Description

Our Focus: Six Sigma, exceeding ISO 9000 standards, and leading edge R & D.

Customer Relationships: Provide solutions through innovation and cultivate long-term relationships.

Employees: Cultivate a team environment focused on viability.

The Future: Achieve profits assuring growth.

Riordan manufactures medical supplies and stents, automotive parts, appliance manufacturer’s parts, airplane parts, and bottler and beverage maker containers. (Apollo Group, Inc., 2006)

Riordan is committed to improving the technologies of existing polymer and to forge into new advances of plastics.

End-User Environment Current Environment

Diverse Professionals 3 Independent Systems Expansive Employee Training Variety of Hardware Suppliers Un-efficient Business Systems

Future Environment Unified Software Systems Enterprise Corporate-Wide Database Simplified Training Consolidate Hardware Providers Real-time Corporate Communication System

Finance & Accounting Business Systems: Provides all pertinent financial, budgetary, and purchasing information.

Sub-Systems: Accounting System Overview, Balance Sheet, Income statement,

Inventory Reports, Budgets, Charts of a Accounts, and Procedures

Interrelationships: Effects every other department of the company.

Determines budget and provides profitability reports.

Systems are currently disconnected and must be compiled.

Human Resources & Legal Business Systems: Provides worker and management processes and key company guidelines.

Sub-Systems: Includes job classifications and descriptions.

Policies, procedures, and maintains the organizational chart.

Assures legal compliances.

Human Capital Management

Interrelationships: Provides new hire and termination processes for all departments.

Interacts with Finance and Accounting regarding budgeting.

Regulates all department policies.

Coordinates employee compliance.

Sales & Marketing Business Systems: Provides current sales figures, strategic objectives, as well as various marketing data.

Sub-Systems: Includes marketing overview and sales plan.

Utilize a CRM system for customer relationship management.

Conducts market surveys, and communications.

Dictates sales objectives and methods.

Objective to increase loyalty and profitability of consumers.

Interrelationships: Provides employee statistics to the Financial and Accounting system.

Interacts with Human Resources regarding employee data.

Depends on Operations to maintain inventory and shipping.

Operations Business Systems: Focuses on the general practices and procedures including inventory and shipping.

Sub-Systems: Includes Supply Chain Overview

Communications which includes various corporate forms.

Interrelationships: Provides statistics to the Financial and Accounting system.

Interacts with Human Resources regarding employee data.

Relies on Human Resources to maintain compliancy/union agreements.

IT Security Requirements

Information Systems

Protect Personal Data Protect Transaction Information Provide Inventory Loss Control Monitor and Control User Access Maintain Anti-virus and Firewall

Security Policy Employee Training & Monitoring Technical Support Database Maintenance

Initiate and apply IT systems. Develop a unified enterprise corporate database system and software. Integrate Human Resources and Legal systems. Integrate Sales and Marketing systems. Integrate Operations systems.

Riordan will introduce a corporate-wide, enterprisedatabase which will reduce redundant entry and coordinate business systems across locations. Riordan anticipates more efficient production, real-time communication, and increased profitability.

Recommendations

Expected Results

ConclusionRiordan Manufacturing will:

◦ Initiate a Security policy and system.◦ Create an enterprise corporate database and software.◦ Consolidate all department data.◦ Conduct real-time communication through the corporate platform.◦ Increase efficiency and profitability.

“We are bringing the future to the

industry of plastics!”

References

Apollo Group, Inc.. (2006). Riordan Manufacturing Finance and Accounting. Retrieved from

https://ecampus.phoenix.edu/secure/aapd/cist/vop/Business/Riordan/Finance/RioFandA001.htm

Apollo Group, Inc.. (2006). Riordan Manufacturing Sales and Marketing. Retrieved from https://ecampus.phoenix.edu/secure/aapd/cist/vop/Business/Riordan/Marketing /RioMarket001.htm

Apollo Group, Inc.. (2006). Riordan Manufacturing. Retrieved from https://ecampus.phoenix.edu/secure/aapd/cist/vop/Business/Riordan/RioMfgHome002.htm

United States Department of Labor. (2011). OSHA's Cooperative Programs. Retrieved from

http://www.osha.gov/dcsp/compliance_assistance/index_programs.html

MMCoach. (2011). How to Create a Business System in 4 Steps. Retrieved from http://www.morningstarmultimedia.com/how-to-create-business-systems/