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534182 - V1.0 - 08/14 (EN) TD Generation Quick Reference Guide TD Shared POS

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Page 1: TD Generation...SHARED POS - UICK REFERENCE GUIDE Shared POS Quick Reference Guide This guide will explain the Shared POS features and functionality that differs from the standard

534182 - V1.0 - 08/14 (EN)

TD GenerationQuick Reference Guide

TD Shared POS

Page 2: TD Generation...SHARED POS - UICK REFERENCE GUIDE Shared POS Quick Reference Guide This guide will explain the Shared POS features and functionality that differs from the standard

CALL CENTRE INFORMATION

Please call the TD Merchant Solutions Help Desk at 1-800-363-1163. We would be happy to answer any questions you may have.

Authorization:24 hours a day, seven days a week

Terminal Inquiries:24 hours a day, seven days a week

General Merchant Inquiries:Monday – Friday, 8 a.m. – 8 p.m. ET

Printer/Stationery Supplies:Monday – Friday, 8 a.m. – 5 p.m. ET

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COPYRIGHT © 2014 by The Toronto-Dominion Bank

This publication is confidential and proprietary to The Toronto-Dominion Bank and is intended solely for the use of merchant customers of TD Merchant Solutions.

This publication may not be reproduced or distributed, in whole or in part, for any other purpose without the written permission of an authorized representative of The Toronto-Dominion Bank.

NOTICE

The Toronto-Dominion Bank reserves the right to make changes to specifications at any time and without notice. The information furnished in this publication is believed to be accurate and reliable; however, The Toronto-Dominion Bank assumes no responsibility for its use, including without limitation for infringements of intellectual property rights or other rights of third parties resulting from its use.

Merchant InformationEach device, and each merchant who shares the device, will have a unique ID. Your device and merchant IDs are listed below.

Device/Merchant Name Device/Merchant ID

Master Device

Merchant Name1 Merchant ID1

Merchant Name2 Merchant ID2

Merchant Name3 Merchant ID3

Merchant Name4 Merchant ID4

Merchant Name5 Merchant ID5

Merchant Name6 Merchant ID6

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Shared POSQuick Reference Guide

This guide will explain the Shared POS features and functionality that differs from the

standard TD Generation: with PINPad product (also known as the TD Generation Portal/

PINPad). This guide is a supplement to be used with the existing TD Generation: with PINPad

documentation.

Welcome to TD Merchant Solutions. . . . . . . . . . . . . . . . . . . . . 3The purpose of this guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Legend . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Important Icons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Shared POS Terminology . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

How can I secure my Shared POS? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Screens and Navigation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4How do I access the . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Idle screen? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Home screen? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Desktop screen? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Main Menu screen? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Control Panel screen? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Help screen? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Idle Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Home Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Desktop and Main Menu Screens . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Control Panel Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Financial Transactions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6Receipts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Reports. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Continued on next page

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Administration and Configuration . . . . . . . . . . . . . . . . . . . . . . 7Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

How do I protect my Shared POS? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Administration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

How do I perform a day close on a terminal? . . . . . . . . . . . . . . . . . . . . . . . . . . 8

How do I change the user icons on the Home screen? . . . . . . . . . . . . . . . . . . . 8

How do I review my system information? . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

How do I run configuration reports? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

How do I change my connection type to dial-up? . . . . . . . . . . . . . . . . . . . . . 13

How do I change my dial-up settings? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15Error Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

What error messages could I see on the terminal? . . . . . . . . . . . . . . . . . . . . . 15

Reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

How do I run diagnostic reports? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

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Welcome to TD Merchant SolutionsThe purpose of this guideThe TD Generation terminal family is a growing and exciting new product line that offers a wide range of functionality and flexibility to merchants . This guide will explain the Shared POS features and functionality that differs from the standard TD Generation: with PINPad product (also known as the Portal PINPad) . Please ensure you read this guide so that you become familiar with the capabilities of your terminal and how it can support your business needs .

Note: This guide is a supplement to be used with the existing TD Generation: with PINPad documentation . Anything in this guide supersedes the merchant guide unless otherwise stated .

LegendImportant IconsThe exclamation mark icon can be found throughout this guide . Be sure to read these warnings and helpful tips when you see them as they provide important information when using this product .

• Warning • Helpful tip

Shared POS Terminology

Term ExplanationGlobal Parameters These parameters or settings are used by all the merchants that share the

same device . Examples are volume and terminal language settings .

Home Icon This icon returns the user to the Home screen where they can select another merchant icon to do a transaction for . See page 5 for more information .

Home Screen This screen contains the individual merchant icons . From here you would select which merchant is about to perform a transaction . See page 5 for more information .

Master Terminal ID This is the overall ID for the device itself . There is one Master Terminal ID per Shared POS device . See page i for your Master Terminal ID .

Merchant Icon The merchant icon is the coloured square with the merchant’s name that resides on the Home screen . See page 5 for the Master Terminal ID .

Merchant ID This ID is for an individual merchant . There are a maximum of six merchant IDs per Shared POS device with one per merchant . See page i for the Merchant IDs on this device .

Merchant Name This is the name that is shown on the merchant icon on the Home screen . See pages 5 and 8 for more information .

Security How can I secure my Shared POS? The Shared POS is able to perform unauthorized transactions including debits to the merchant’s account due to fraudulent usage . It is the merchant’s responsibility to take whatever steps necessary to secure the terminal, any user IDs or passwords and to prevent unauthorized use . In any event, the merchant will be liable for any unauthorized use of the terminal or any user IDs or passwords . Security can be placed on particular transaction types by request through the TD Merchant Solutions Help Desk .

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There are three options to secure the Shared POS device for the merchants:

Home Screen Desktop Screen ExplanationNot protected All desktop screens

protectedA good option where merchants perform their own transactions .

Protected Not protected A good option where there is a single person performing transactions for all merchants .

Protected Some desktop screens protected

A customized option where merchants perform their own transactions but some don’t want password protection .

Not protected Not protected An option where there is a single person who manages an office for multiple merchants . This option is the least secure and not suggested .

Enable the Screen Lock function to protect your Home screen with a password . See page 7 for more information .

To add a password on transactions, see Section 6 – Administration and Configuration in the merchant guide for user access options .

Screens and NavigationThe Shared POS screens differ slightly from the standard TD Generation: with PINPad . The Shared POS has a Home screen where the user selects which merchant they wish to perform a transaction for . The following are all the screens on the terminal and how to access them .

How do I access the...

Idle screen?From any screen:

• Tap the CANC b u t t o n from any screen until you arrive at the Idle screen .

Home screen?From the Idle screen:

• Tap the icon (Lock) . Depending on your settings, you may have to enter a password to proceed .

From the Desktop or Main Menu screens:

• Tap the icon (Home) .

Desktop screen?From the Home screen:

• Tap the desired merchant icon that you want to perform a transaction for .

Main Menu screen? From the Desktop screen:

• Swipe your finger along the portal screen, right to left .

Control Panel screen? From the Idle or Home screen:

• Tap the icon (Control Panel) .

Help screen? From the any screen:

• Tap the icon (Help) .• This screen has not

changed for the Shared POS . Please refer to the merchant guide for more information .

?

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Idle ScreenThere is nothing physically is different on the Idle screen except what happens when you tap the Lock icon .

1. Tap the Lock icon in the bottom left-hand corner of the screen . The Home screen will appear .

2. Tap the Control Panel icon to configure your device . The Control Panel screen appears .

3. Tap the Help icon to access the help feature on the terminal . The Help screen appears .

Home ScreenThis is the screen where you will select which merchant you want to perform a transaction for or access the Control Panel .

1. Tap the merchant icon that you want to perform a transaction for . In this case, we’ll select Patel . The Desktop screen appears .

OR

2. Tap the Control Panel icon to configure your device . The Control Panel screen appears .

Desktop and Main Menu ScreensThese are the screens where you will select the transaction you want to perform .

1. Proceed with the transaction as shown in the TD Generation: with PINPad merchant guide .

Notes:

• The icon has changed to the icon (Home) . Tap this icon to go back to the Home screen .

• The selected merchant is displayed in the top-left corner of the screen . Tap this icon to view this merchant’s (Patel) ID number and terminal number .

16:20?

Patel Chan Smith

Di�lipoSandlerBrown

16:20?

Purchase

P. Completion

Void

Pre-Auth

Day Close

Last Receipt

Des

ktop

Patel 16:20?

Patel 16:20?

Mai

n M

enu

Host Trans Transaction Recall

Reprint Reports

Debit/Credit

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Control Panel ScreenYou will see this screen if you tap the Control Panel icon on the Idle and Home screens .

The menu appears with its name displayed along the left-side of the screen . This screen displays the Control Panel options to administer and customize the Shared POS .

Some of the options affect everyone (global), or only a single merchant (individual) .

Note: You must enter a passcode to enter the Control Panel . This passcode will be set up at the time of installation .

Financial TransactionsThere are no changes beyond that you must select a specific merchant before performing the transaction . To do this:

1. Tap the Lock icon in the bottom left-hand corner of the screen . The Home screen will appear .

2. Tap the merchant icon that you want to perform a transaction for . The Desktop screen appears .

3. Perform the transaction as you would normally in the merchant guide under Section 4 - Financial Transactions .

ReceiptsEach receipts will have the appropriate merchant information printed on the top of the receipt .

1. This is the name on the merchant’s icon .

2. This is the merchant’s individual ID number .

3. This is the master device ID number .

ReportsWhen creating reports, the user can print for a single merchant . Please follow the instructions in the merchant guide under Section 5 - Reports .

Each individual report will have the appropriate merchant information printed on the top of the report .

1. This is the merchant’s name and ID .

2. This is the master device ID number .

16:20?

Cont

rol P

anel

Day Close

Admin User Management

Downloads

Settings

Icon ID Management

<Merchant Name><Merchant Address>

<Merchant City / St / Postal Code><Merchant Label>

<Terminal ID>

1

3

<Merchant Number>2

BATCH TERMINAL DETAIL REPORTPatel 200-200000072 Terminal ID

05-15-2014 19:48:1491 2

BATCH: 1Associated transaction details

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Administration and ConfigurationAs with any TD Generation product, you have a number of features that you can configure or manage . The Shared POS shares some features with the TD Generation: with PINPad, some that are modified and some that are unique to the product .

The Shared POS functions that are new or changed are:

Menu Sub-menu New or Changed?Day Close -- Changed

There are more day close options .

Settings Screen Lock

Communications

New

New

Icon ID Management -- New

Downloads -- Changed There are more download options .

Configuration Reports -- Changed There are more report options .

Diagnostics Report -- New

System Information -- New

The functions and features that haven’t changed can be found in the merchant guide . They are:

• (Admin) User Management • Receipt Banner

• Date/Time Sync • Speaker Volume

• Language • Training Mode

• Priority Mail

SecurityHow do I protect my Shared POS?Use this option if you want to make users enter a password before accessing the Home screen .

NAVIGATIONIdle Screen -> Control Panel icon -> Settings -> Screen Lock

PORTAL PROMPT DATA EXPLANATIONEnable/Disable Screen lock? Confirm that this is correct:

• NO

• YES

Tap YES if you want to enable/disable the Admin password requirement .

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AdministrationHow do I perform a day close on a terminal?Each individual can close their day or all can be closed at once . You can still use the Day Close instructions in the merchant guide, but it will only be for the merchant that is currently logged in . The steps below allow you the option to perform a day close for a single merchant or all at once .

NAVIGATIONIdle screen -> Control Panel icon -> Day Close and select All or an individual merchant

PORTAL PROMPT DATA EXPLANATION All

<Merch ID - Merch Name>

<Merch ID - Merch Name>

<Merch ID - Merch Name>

. . .

Tap All or an individual merchant .

If you tap All, every person on the device will have their business day closed .

Various messages -- Whether all or an individual are closing their day close, the merchant who is currently having their day closed will have their name appear in the top-left corner of the screen .

The status of the day close and download messages are displayed on the screen .

How do I change the user icons on the Home screen? This option allows you to change the icon position, colour and text .

NAVIGATIONIdle Screen -> Control Panel icon -> Icon ID Management and select one of the following:

• Change Position (Disabled

• Change Colour

• Change Label Text

PORTAL PROMPT DATA EXPLANATIONCHANGE COLOUR

You will only see this option if you selected Change Colour

Touch Icon to Change Colour Tap the icon that you want to change the colour for .

You have six colour options . Each colour can only be used once .

Pick Colour Tap the new colour that you want for your icon .

If your icon currently has red and you select blue, this means you are swapping the existing colour of your icon for another .

Press CANC to return to the Home screen .

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CHANGE LABEL TEXTYou will only see this option if you selected Change Label text

Touch Icon to Change Label Tap the icon that you want to change the text on .

Icon text has an eight-character limit .

Enter Label Text

<Existing Label Text>

Clear the existing text and enter the new information .

Refer to Appendix E in your merchant guide for information on how to enter alpha-numeric characters and tap OK to save the name .

Press CANC to return to the Home screen .

How do I download new parameters or software to the Shared POS?

This option downloads parameters from the TD Hosts for the operation of the terminal .

NAVIGATIONIdle Screen -> Control Panel icon -> Downloads -> and select one of the following:

• Host 1 Parameters Download

• Host 2 Parameters Download

• Software Download

• For permanent changes to your terminal settings, call TD Help Desk . Otherwise, whatever changes that you make on your terminal will be overwritten whenever a Host 2 parameters download is performed .

• You must perform a Day Close (All) to perform Host 1 or 2 parameter and software downloads .

PORTAL PROMPT DATA EXPLANATIONHOST 1 PARAMETERS DOWNLOAD

You will only see this option if you selected Host 1 Parameter Download

All

<Merch ID - Merch Name>

<Merch ID - Merch Name>

<Merch ID - Merch Name>

. . .

Select one of the following:

• All

• Individual Merchant

If you tap All then every merchant will perform a download .

If you tap an individual merchant then only the selected merchant will perform a download .

HOST 2 PARAMETERS DOWNLOADYou will only see this option if you selected Host 2 Parameter Download

All

Global Parameters

<Merch ID - Merch Name>

<Merch ID - Merch Name>

<Merch ID - Merch Name>

<Merch ID - Merch Name>

<Merch ID - Merch Name>

<Merch ID - Merch Name>

Select one of the following:

• All

• Global Parameters

• Individual Merchant

If you tap All then every merchant will perform a download of all merchant parameters .

If you tap Global Parameters then only the global parameters will be downloaded . Options like terminal volume and receipt banner are global .

If you tap an individual merchant then only the selected merchant will download their parameters .

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Full or Partial Download Select one of the following:

• FULL

• PARTIAL

--

Start Download? Confirm that this is correct:

• NO

• YES

--

SOFTWARE DOWNLOADYou will only see this option if you selected Software Download

All Open Business Days Must be Closed .

Tap YES to continue . A software download is necessary to update the software on the terminal and PINPad . You will receive a Priority Mail message to initiate a software download whenever their is a new version available .

Day Close

Messages

-- The status of the day close and download messages are displayed on the screen .

Software Download

Messages

-- The software download will automatically occur at this point .

How do I review my system information? This option allows you to view or print your terminal’s system information .

NAVIGATIONIdle screen -> Control Panel icon -> System Information

PORTAL PROMPT DATA EXPLANATIONDisplay or Print? Select how you want to review the

information:

• DISPLAY

• PRINT

--

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Configuration

How do I run configuration reports?

This option allows you to print a report that shows which configurable options have been enabled .

NAVIGATION

Idle screen -> Control Panel icon -> Configuration Reports and tap the desired report:

• Communications

• Host 1 Settings

• Host 2 Settings

• Card BIN Ranges

• EMV Parameters

• EMV Public Keys

PORTAL PROMPT DATA EXPLANATION

COMMUNICATIONSYou will only see this option if you selected Communications

Print Configuration Report? Select one of the following:

• NO

• YES

The selected report prints .

HOST 1 SETTINGSYou will only see this option if you selected Host 1 Settings

All

<Merch ID - Merch Name>

<Merch ID - Merch Name>

<Merch ID - Merch Name> . . .

Select one of the following:

• All

• Individual Merchant

Tap All and every merchant will be displayed/printed .

Tap an Individual merchant then only that merchant will displayed/printed .

<All> <Individual Merchant>

Print Configuration Report?

Select one of the following:

• NO

• YES

The selected report prints .

HOST 2 SETTINGSYou will only see this option if you selected Host 2 Settings

All

Global Parameters

<Merch ID - Merch Name>

<Merch ID - Merch Name>

<Merch ID - Merch Name> . . .

Select one of the following:

• All

• Global Parameters

• Individual Merchant

Tap All and every merchant will be displayed/printed .

If you tap Global Parameters then only the global parameters will be displayed/printed .

Tap an Individual merchant then only that merchant will displayed/printed .

<All> <Individual Merchant>

Print Configuration Report?

Select one of the following:

• NO

• YES

The selected report prints .

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CARD BIN RANGESYou will only see this option if you selected Card Bin Ranges

All

<Merch ID - Merch Name>

<Merch ID - Merch Name>

<Merch ID - Merch Name> . . .

Select one of the following:

• All

• Individual Merchant

If you tap All then every merchant will be displayed/printed .

If you tap an individual merchant then only that merchant will displayed/printed .

<All> <Individual Merchant>

Print Configuration Report?

Select one of the following:

• NO

• YES

The selected report prints .

EMV PARAMETERSYou will only see this option if you selected EMV Parameters

All

Contact EMV

Contactless EMV

Select one of the following:

• All

• Contact EMV

• Contactless EMV

Select ALL to print both Contact EMV and Contactless EMV information . Otherwise, select the type of EMV information your would like to review .

Print Configuration Reports? Select one of the following:

• NO

• YES

Tap YES to print the report .

EMV PUBLIC KEYSYou will only see this option if you selected EMV Public Keys

<Merch ID>

<Merch ID>

<Merch ID> . . .

Select one of merchant IDs . Select the merchant ID you would like to review the EMV Public Keys for .

<Individual Merchant>

Print Configuration Report?

Select one of the following:

• NO

• YES

The selected report prints .

How do I change my connection type to high-speed? This option allows you change your connection type to high-speed connection using either a dynamic IP (DHCP) or static IP .

NAVIGATIONIdle Screen -> Control Panel icon -> Settings -> Communications -> Connection Type Setup -> High-Speed Internet

PORTAL PROMPT DATA EXPLANATIONTerminal IP Address

Assignment Mode

Select one of the following options:

• Static IP

• DHCP

Select which communication type you wish to use .

Your Internet service provider (ISP) will be able to tell you which connection type you use .

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STATIC IPYou will only see this option if you selected Static IP

Enter Terminal IP Address 000 .000 .000 .000

Enter the IP address and press OK . This information is supplied by your Internet service provider (ISP) .and is 12 numbers long .

Enter Terminal Subnet Mask 000 .000 .000 .000

Enter the Subnet Mask and press OK .

This information is supplied by your Internet service provider (ISP) .and is 12 numbers long .

Enter Terminal Default Gateway 000 .000 .000 .000

Enter the Terminal Default Gateway and press OK .

This information is supplied by your Internet service provider (ISP) .and is 12 numbers long .

Enter Terminal DNS 000 .000 .000 .000

Enter the Terminal DNS and press OK .

This information is supplied by your Internet service provider (ISP) .and is 12 numbers long .

Please Wait -- The system will process the IP address and then return you to the previous menu .

A computer icon appears in the top-right corner of the screen .

DHCPYou will only see this option if you selected DHCP

Please wait . . . -- The system will detect your IP address and then return you to the previous menu .

Once completed, a computer icon appears in the top-right corner of the screen .

How do I change my connection type to dial-up? This option allows you setup your terminal for dial-up communications .

NAVIGATIONIdle screen -> Control Panel icon -> Settings -> Communications -> Connection Type Setup -> Direct Dial-up

PORTAL PROMPT DATA EXPLANATIONEnter

Host 2 Phone #

Enter the phone number that you need to call to perform transactions and tap OK .

--

Dialing Prefix Enter the dialing prefix (if required) and tap OK .

Contact your building administrator to see if your building requires a dialing prefix .

Once completed, the computer icon disappears from the top-right corner of the screen .

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How do I change my dial-up settings? This option allows you change your dial-up settings .

NAVIGATIONIdle screen -> Control Panel icon -> Settings -> Communications -> Dial Features and select one of the following:

• Dial Mode

• Set Tonality

• Dialing Prefix

PORTAL PROMPT DATA EXPLANATIONDIAL MODE

You will only see this option if you selected Dial Mode

TONE PULSE Select which dial mode your phone line uses .

--

SET TONALITYYou will only see this option if you selected Set Tonality

DISABLE ENABLE Select whether you want to enable or disable tonality .

This enables or disables whether your voice mail will pick up during a call which could interrupt a transaction .

DIALING PREFIXYou will only see this option if you selected Dialing Prefix

Dialing Prefix Enter the dialing prefix (if required) and press OK .

Contact your building administrator to see if your building requires a dialing prefix .

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TroubleshootingError Messages

What error messages could I see on the terminal?

Below is a list of error messages that you could see on the terminal screen and the actions required to resolve them .

• Some errors are easily identifiable and can be resolved by you immediately . Others will requirethat you contact the TD Merchant Help Desk at 1-800-363-1163 .

ERROR CODES EXPLANATION ACTION REQUIRED

Error 801 When downloading global parameters, the server returned an error in the message body .

Please retry the transaction . If the error occurs again, please contact the Help Desk .

Error 802 When downloading global parameters, the data was corrupted .

Please retry the transaction . If the error occurs again, please contact the Help Desk .

Error 803 When downloading global parameters, a parameter validation failed .

Please retry the transaction . If the error occurs again, please contact the Help Desk .

Error 901 When downloading global parameters, there were some EMV keys missing from the file .

Please retry the transaction . If the error occurs again, please contact the Help Desk .

Error 902 When downloading global parameters, an error was detected in EMV keys .

Please retry the transaction . If the error occurs again, please contact the Help Desk .

Error 903 When downloading global parameters, an error was detected in EMV parameters .

Please retry the transaction . If the error occurs again, please contact the Help Desk .

Error 904 When downloading global parameters, an error was detected in RFID parameters .

Please retry the transaction . If the error occurs again, please contact the Help Desk .

Invalid Setting - <Parameter ID/Name>

When downloading global parameters, a validation check failed .

Please retry the transaction . If the error occurs again, please contact the Help Desk .

If you encounter a problem with the device that you can’t resolve, follow these steps:

1. Contact the TD Merchant Solutions Help Desk at 1-800-363-1163 .

2. Provide the Master ID for the device .

3. Provide the Merchant ID of the person that’s calling or experiencing the problem (ifrequired) .

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Reports

How do I run diagnostic reports?

This initiates a diagnostic scan of the terminal and PINPad and then provide a report . Generally you don’t run these reports unless the Help Desk requests you to .

NAVIGATIONIdle screen -> Control Panel icon -> Diagnostic Report and select one of the following:

• Upload Problem Log • Print Diagnostics Report

• Transactions

• Communications

• Memory

• General Log

PORTAL PROMPT DATA EXPLANATIONUPLOAD PROBLEM LOG

You will only see this option if you selected Upload Problem Log

-- -- The log is uploaded . The TD Help Desk has access to this file .

TRANSACTIONS/ COMMUNICATIONS/ GENERAL LOG You will only see this option if you selected Transactions, Communications or General Log

Total Records: #

# Of Records To Print

<#>

Enter the number of records to print and tap PRINT .

The screen will display the number range of records that you can choose for this request .

Tap CORR to clear this field .

MEMORYYou will only see this option if you selected Memory

-- -- The memory log immediately starts to print .

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