t I u c h u n v I t n a m

TCVN 7800: 2009TCVN 7800: 2009

Phu luc II - 8TCVN T I U C H U N Q U C G I A TCVN 7800:2009 Xut bn ln 1

TIU CHUN NH C PHNG CHO KHCH DU LCH THUStandards of Homestay H NI - 2009

Li ni u

TCVN 7800: 2009 do Ban k thut tiu chun quc gia TCVN/TC 228 "Du lch v cc dch v c lin quan" bin son trn c s d tho ngh ca Tng cc Du lch - B Vn ha, Th thao v Du lch, Tng cc Tiu chun o lng Cht lng ngh, B Khoa hc v Cng ngh cng b.

T I U C H U N Q U C G I A TCVN 7800:2009 Xut bn ln 1

Tiu chun nh c phng cho khch du lch thuStandards of homestay 1 Phm vi p dng

Tiu chun ny qui nh cc yu cu cho nh c phng cho khch du lch thu, khng p dng cho cc loi c s lu tr du lch khc.

Tiu chun ny c th c p dng khi thit k xy dng mi, ci to nh c phng cho khch du lch thu.2 Thut ng 2.1

Nh c phng cho khch du lch thu (Homestay) ni sinh sng ca ngi s hu nh hoc s dng hp php trong thi gian cho thu lu tr, c trang thit b, tin nghi cho khch du lch thu lu tr, c th c dch v khc theo kh nng p ng ca ch nh.3 Yu cu3.1 Yu cu chung- D tip cn, thun tin.- m bo an ninh, an ton.- Xy dng vng chc.- Thng thong, nh sng v chiu sng tt. - C bng tn t ni d thy.3.2 Din tch phng ng, phng v sinh v phng tm- Phng mt ging n 8 m2.- Phng hai ging n hoc mt ging i 10m2, tng 4 m2 cho mi ging thm.- Phng v sinh v tm chung 3 m2.3.3 Trang thit b, tin nghi

3.3.1 Phng ng- Trang thit b cht lng kh, hot ng tt.- Bi tr hp l.- Thng gi tt.- n in, cng tc b tr thun tin.- Qut in.- Ca c cht an ton bn trong .- Ging hoc m ng c kch thc ti thiu 0,9 m x 2 m cho mt ngi; 1,5 m x 2 m cho hai ngi.

- m dy 10 cm, c ga bc, cht lng tt.- Chn c ga bc, gi c v bc.- Bnh nc ung v mt cc thy tinh cho mi khch.- Mc hoc gi treo qun o.- Li chng mui hoc mn.- Thng rc c np.- Vt dng cho mt khch gm: khn mt, khn tm, bn chi nh rng, kem nh rng, du gi u, x phng.3.3.2 Phng v sinh v tm chung- Bnh qun nm khch c mt phng v sinh v tm chung.- Trang thit b cht lng kh, hot ng tt.- Tng p gch men 2 m.- Sn lt bng vt liu chng trn.- Qut thng gi.- n in.- cm in an ton.- Chu ra mt v gng soi, vi nc, nc nng, x phng.- Vi hoa sen.- Mc treo qun o hoc khn cc loi.- Bn cu, giy v sinh.- Thng rc c np.3.3 Dch v v mc phc v

3.3.1 Dch v

- Bng nim yt gi bung, gi dch v (nu c).- Bng nim yt ni quy.- C t nhiu ngn cho khch s dng, mi ngn mt cha kha.- Cung cp thng tin cn thit cho khch.3.3.2 Mc phc v- Thay ga bc m, bc chn, v gi ba ngy mt ln hoc khi c khch mi.- Cung cp nc sch 24/24 h.3.4 Ngi qun l v nhn vin phc v- Ngi qun l phi qua lp tp hun v qun l lu tr du lch, an ninh, an ton, phng chng chy n, bo v mi trng v cht lng v sinh an ton thc phm.- Nhn vin phc v phi qua lp tp hun nghip v tr trng hp c bng cp, chng ch do c quan o to c thm quyn cp.- Khuyn khch bit ngoi ng.3.5 Bo v mi trng, an ninh, an ton, phng chng chy n v cht lng v sinh an ton thc phm

- Thc hin tt cc quy nh v bo v mi trng, an ninh, an ton, phng chng chy n v cht lng v sinh an ton thc phm theo qui nh hin hnh ca c quan c thm quyn.

4 Phng php nh gi (xem Ph lc A)4.1 Nguyn tc nh gi Cc tiu ch qui nh i vi nh c phng cho khch du lch thu, trong biu im u phi c chm im nh sau: Chm im 0 i vi tiu ch khng c hoc khng t yu cu; Chm im 1 i vi tiu ch t yu cu.4.2 Tng im ti thiu

C s lu tr t tiu chun nh c phng cho khch du lch thu khi 95% cc tiu ch trong tng s cc tiu ch yu cu t 1 im, tc l t 53 im.Ph lc A(qui nh)Phng php nh gi nh c phng cho khch du lch thuTiu ch

nh gi, chm im

im 0im 1

1 Yu cu chung

- D tip cn, thun tin.

- m bo an ninh, an ton.

- Xy dng vng chc.

- Thng thong, nh sng v chiu sng tt.

- C bng tn t ni d thy.

2 Din tch phng ng

- 8 m2 cho phng n.

- 10 m2 cho phng i.

- Tng din tch 4 m2 cho mi ging thm.

- Phng v sinh v tm chung din tch 3 m2.

3 Trang thit b, tin nghi

3.1 Phng ng

- Trang thit b cht lng kh, hot ng tt.

- Bi tr hp l.

- Thng gi tt.

- n in, cng tc b tr thun tin.

- Qut in.

- Ca c cht an ton bn trong.

- Ging hoc m ng c kch thc ti thiu 0,9 m x 2 m cho mt ngi; 1,5 m x 2 m cho hai ngi.

- m dy 10 cm, c ga bc, cht lng tt.

- Chn c ga bc, gi c v bc.

- Li chng mui hoc mn.

- Bnh nc ung v mt cc thy tinh cho mi khch.

- Mc hoc gi treo qun o.

- Thng rc c np.

- Vt dng cho mt khch gm: khn mt, khn tm, bn chi nh rng, kem nh rng, du gi u, x phng.

3.2 Phng v sinh v tm chung

- Bnh qun nm khch c mt phng v sinh v tm chung.

- Trang thit b cht lng kh, hot ng tt.

- Tng p gch men 2 m.

- Sn lt bng vt liu chng trn.

- n in.

- Qut thng gi.

- cm in an ton.

- Chu ra mt.

- Gng soi.

- Vi nc.

- Nc nng.

- X phng.

- Vi tm hoa sen.

- Mc treo qun o hoc khn cc loi.

- Bn cu.

- Giy v sinh.

- Thng rc c np.

4 Dch v v mc phc v

4.1 Dch v

- Bng nim yt thng tin v gi bung, gi dch v (nu c).

- Bng nim yt ni quy.

- C t nhiu ngn cho khch s dng, mi ngn mt cha kho.

- Cung cp thng tin cn thit cho khch.

4.2 Mc phc v

- Thay ga bc m, bc chn, v gi 3 ngy 1 ln hoc khi c khch mi.

- Cung cp nc sch 24/24 h.

5 Ngi qun l v nhn vin phc v

- Ngi qun l phi qua lp tp hun v qun l lu tr du lch, tr trng hp c bng cp, chng ch chuyn ngnh du lch do c s o to c thm quyn cp.

- Nhn vin phc v phi qua lp tp hun nghip v tr trng hp c bng cp, chng ch do c quan o to c thm quyn cp.

6 Bo v mi trng, an ninh, an ton, phng chy cha chy v cht lng v sinh an ton thc phm

- Thc hin tt cc quy nh hin hnh ca c quan c thm quyn (nh gi i vi tng tiu ch) v:

+ An ninh trt t;+ Phng chng chy n;+ Phng chng t nn x hi;+ Cht lng v sinh an ton thc phm;+ V sinh mi trng bn trong; + V sinh mi trng xung quanh; + V sinh trang thit b;

+ V sinh c nhn.

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