2017-04-24 11:13 CEST

TCS retains #1 position in the Nordics forcustomer satisfaction for the eighthconsecutive year

• Independent survey of more than +350 CXOs from the Nordics showsa clear appetite for outsourcing.

• Core business excellence is the highest priority for organisationscontinuously (60%), so they source to be able to focus.

• 2017 is the first year innovation entered the list as a primary driverto outsourcing.

• TCS ranked as number one in the Nordics with 82% satisfactionscore

Stockholm, 24 April 2017: Tata Consultancy Services, a leading global ITservices, consulting and business solutions organization, has been namednumber one for customer satisfaction in a large Nordic report of IT serviceproviders. This is the eighth year in a row that TCS has achieved the highestlevel of customer satisfaction in the Nordics, leading the way for customercentricity in an evolving, fast-paced digital economy.

Conducted across all four Nordic countries by Whitelane Research in 2017,the study is based on the experiences of more than 350 business leaders,who oversee +1000 IT services contracts with a combined annual totalcontract value of over 5.5 billion Euros. The in-depth research looks into 32vendors, examining their performance, customer satisfaction levels anddelivery quality across IT services sector.

With a satisfaction score of 82% in 2017, TCS occupied first place in therankings for the whole of the Nordic region – 12% over average. The reportalso clearly shows that there is still an appetite for outsourcing amongcompanies in the Nordics. 77% of all respondents in the study confirm thatthey will continue to outsource at the same rate or more.

This is a good indication that the Nordic market still has significant growthpotential, however this varies between the sectors. Whilst 44% say they willoutsource more, 9% say they will outsource less and 14% do not yet knowwhat their outsourcing plans will look like in the next few years.

In addition to overall customer satisfaction, the Whitelane Study assesseseach company based on 8 key performance indicators (KPIs). In the Nordics,TCS was named as the best performer in five individual KPIs: Service deliveryquality, Account management, Proactivity, Price Level, and Transformationquality. TCS was the only service provider ranked more than 5% over averagein all KPIs in the Nordic region.

This year’s Whitelane report highlighted that core business excellence is thehighest priority for Nordic organisations continuously (60%), so they source tobe able to focus. Using sourcing for cost reduction is still important fororganisations to stay competitive in their markets (cited by 59%), howeverthis has dropped since last year (cited by 67%). Innovation is becomingincreasingly important for the Nordic organisations and outsourcing isincreasingly used as a lever for this. 2017 is the first year innovation enteredthe list as a primary driver to outsourcing.

Amit Bajaj, CEO Europe at TCS commented: “We have been consistentlyrecognized as the industry leader in customer satisfaction in the Nordics soI’m delighted that we’ve come out on top for the eighth year running in theindependent study by Whitelane. At TCS, our commitment to the customer isunrelenting and is at the heart of our continued success and growth. In abusiness environment which is rapidly changing through digital, we not onlyproviding certainty around core operations but also act as a trusted partneron the digital transformation journey. The verdict of 350 CXOs underscoresthe value we continue to deliver to our customers across the region.”

Jef Loos, Head of Sourcing at Whitelane Research, said: “Time after time theNordic countries place themselves at the very top in global innovationrankings. To be the most appreciated digital transformation partner in thisfiercely competitive environment is to me an outstanding achievement.”

The Nordic Whitelane Study combines all of the data from Whitelane’s annualextensive IT outsourcing studies, interviewing sourcing executives(CIOs/CFOs) about their outsourcing plans and their opinions on serviceproviders. The study was conducted through interviews with senior-levelexecutives with influence over corporate IT strategy and IT sourcingdecisions. For more information, visit www.whitelane.com.

For additional information:

Mattias af GeijerstamTCS Director of Communications, Nordic Regionmattias.afgeijerstam@tcs.com+46 723989188 

Tata Consultancy Services (TCS)

TCS är ett globalt företag som erbjuder konsulttjänster och affärslösningarinom IT. I över 50 år har TCS samarbetat med flera av världens största företagunder deras digitala transformationsresor. De tekniktjänster- och lösningarTCS erbjuder levereras via deras unika leveransmodell Location IndependentAgile™. TCS är en del av Tata Group, Indiens största industrikonglomerat, ochhar närmare 530 000 högutbildade konsulter i 46 länder. Bolaget omsatte22,2 miljarder USD under räkenskapsperioden som avslutades 31 mars 2021och är noterat på BSE (tidigare Bombay Stock Exchange) samt NSE (National

Stock Exchange) i Indien. TCS aktiva arbete mot klimatförändringar ochprisbelönta arbete i samhällen över hela världen har belönats med en plats iledande hållbarhetsindex MSCI Global Sustainability Index samt FTSE4GoodEmerging Index.

Tata Consultancy Services (TCS) på den nordiska marknaden

TCS etablerades i Norden år 1991 och har i dag 17 500 medarbetare somarbetar för kunder i Sverige, Finland, Norge och Danmark. Under de senastetolv åren har TCS i Norden rankats som den bästa leverantören av IT-konsulttjänster av sina kunder. TCS har dessutom utsetts till Europas ”TopEmployer” två år i rad.

Besök www.tcs.com för mer information och följ nyheter om TCS på @TCS

Kontaktpersoner

Roland BägénPresskontaktNordic Head of Marketing & Communicationroland.bagen@tcs.com0046703178024