tbd investments data flow diagrams incident management system tuan nguyen beverly orr darren baker
TRANSCRIPT
TBD Investments
Data Flow Diagrams
Incident Management System
Tuan Nguyen
Beverly Orr
Darren Baker
TBD Investments is a national company that specializes in:
managing diversified portfolios
deliver advisory services for acquisitions
commercial real estate financing.
TBD Investments - Background
The proposed system will document and track incidents in the company’s computer system.
Users will be able to log in to the system with a login ID and password.
The system will be accessible by all groups and aid in identifying common and reoccurring problems.
TBD Investments
Incident Management System-External Entities Manager User IT Professional Technician
-Process Incident System
-Data FlowWeekly Incident Report Closed Completed
IncidentClose Incident Assign Tech Open IncidentCompleted Incident Assigned IncidentIncident Finished Report Incident ReportNew User Info Log In Approved/Denied Log In
TBD Investments - Context Diagram
TBD Investments – Context Diagram
IT Professional
User
Close Incident
Log In
Log in Approved/Denied
Incident Report
Open Incident
Manager
Incident Finish Report
0
Incident System
Weekly Incident Report
New User Info
TechnicianTech Assign
Completed Incident
Assign Tech
Finish Call
Incident Management System-External Entities Manager User IT Professional Technician
-Processes User Management Incident
Reporting Incident Assignment Report
Processing
-Data Storage User Incident
TBD Investments – Level 0 Diagram
TBD Investments – Level 0 Diagram
1
User Management
User
Manager
IT Professional
Technician
2
Incident Reporting
3
Incident Assignment
4
Report Processing
D2 User
D1 Incident
Weekly Incident Report
Incident Report Info
Open IncidentAssign Tech
Finish Call
Close Incident
Tech AssignCompleted Incident
Incident Info
Close Incident Info
Incident Report
Record Incident
New User InfoLog in Approved/Denied
Log in
User AccountLog in Granted/Denied
Incident Finish Report
Incident Management System-External Entity IT Professional Tech
-Processes Assign Tech & Close Complete Tech Work
-Data Storage Incident Technician
TBD Investments – Level 1 Diagram
TBD Investments – Level 1 Diagram
IT Professional
Tech
D1 Incident
D3 Technician
3.1
Assign Tech & close
3.2
CompleteTech Work
Tech AssignmentOpen Incident
Assign Tech
Finish Call
Close Incident
Begin Incident
Finished Incident
Closed Incident Info
Incident Info
Tech AssignCompleted
Incident
IT Professional
Technician
User
Incident Finish Report
Incident Management System-External Entity User IT Professional
-Processes Open/Close Incident Assign Technician Notify User-Data Storage Incident Technician
TBD Investments – Level 2 Diagram
TBD Investments – Level 2 Diagram
3.1.3
Notify User
3.1.2
Open / CloseIncident
3.1.1
Assign Technician
D1 Incident
D3 Technician
User
IT Professional
Incident Finish Report
Completed Incident
Closed Incident Open Incident
Close Incident
Complete Incident
Assign Tech
Finish Call
Tech Assignment
Incident Info
Incident Management System
TBD Investments
Questions or Comments?