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Page 1: Taxation and Revenue Department Tapestry... · 2017. 3. 7. · The end of the Memorial Day Weekend, May 26, 2015; Taxation and Revenue Department completed the first half of the Tapestry

Taxation and Revenue Department

Page 2: Taxation and Revenue Department Tapestry... · 2017. 3. 7. · The end of the Memorial Day Weekend, May 26, 2015; Taxation and Revenue Department completed the first half of the Tapestry

The end of the Memorial Day Weekend, May 26, 2015; Taxation and

Revenue Department completed the first half of the Tapestry system implementation.

Tapestry is a project that will replace and consolidate the various applications that support the Motor Vehicle Division (MVD).

Rollout 1 replaced Driver (licenses and credentials, and driver

control).

Rollout 2 will replace Vehicle Services (titles, registration for vehicles and vessels) and Dealer Management.

2

Page 3: Taxation and Revenue Department Tapestry... · 2017. 3. 7. · The end of the Memorial Day Weekend, May 26, 2015; Taxation and Revenue Department completed the first half of the Tapestry

Total project elapsed time: 2.5 Years Implementation budget: $45 million Average team size: 40 people Max team size during testing and training:

65-70 people Team composition: ◦ 1/3 to ½ Motor Vehicle Division ◦ 1/3 to ¼ Information Technology Division ◦ 1/3 to ¼ Vendor

3

Page 4: Taxation and Revenue Department Tapestry... · 2017. 3. 7. · The end of the Memorial Day Weekend, May 26, 2015; Taxation and Revenue Department completed the first half of the Tapestry

Three project managers, two of the three PMP certified: Fast Enterprises (vendor) project manager

Motor Vehicle Division (MVD) project manager

Information Technology Division (ITD) project manager

4

Page 5: Taxation and Revenue Department Tapestry... · 2017. 3. 7. · The end of the Memorial Day Weekend, May 26, 2015; Taxation and Revenue Department completed the first half of the Tapestry

5

Page 6: Taxation and Revenue Department Tapestry... · 2017. 3. 7. · The end of the Memorial Day Weekend, May 26, 2015; Taxation and Revenue Department completed the first half of the Tapestry

Visioning for Field Offices: October 2012

RFP: November 2012 to publishing January

2013. MVD Improvement Program started 1QFY12

6

Page 7: Taxation and Revenue Department Tapestry... · 2017. 3. 7. · The end of the Memorial Day Weekend, May 26, 2015; Taxation and Revenue Department completed the first half of the Tapestry

Invited leading DMV innovator

Southwest Airline (virtual and brick and mortar innovations)

Bergdorf Goodman for the excellence in customer experience

After each presentation the combined membership outlined lessons that could be applied to the MVD customer retail experience.

7

Page 8: Taxation and Revenue Department Tapestry... · 2017. 3. 7. · The end of the Memorial Day Weekend, May 26, 2015; Taxation and Revenue Department completed the first half of the Tapestry

Incorporated lessons from visioning in the RFP, especially Customer Management in the Front Office

Unique RFP features: Use of Arizona State’s Best Value Clarification process Development of rather detailed set of requirements Third party evaluation of COTS architecture

8

Page 9: Taxation and Revenue Department Tapestry... · 2017. 3. 7. · The end of the Memorial Day Weekend, May 26, 2015; Taxation and Revenue Department completed the first half of the Tapestry

MVD started education, training, and a all-division effort to improve all aspects of the scorecard.

Three years later, some highlights improved outside the system project: ◦ 30 min average wait time FY12Q1 to a low of 13.5

minutes ◦ MVD Call Center Wait Times 6.3 min to 2.7 min ◦ License renewals % online from 2.5 to 12.52 ◦ Citation payments % online from 4.9 to 26.9 ◦ Customer satisfaction rating from 97 to 98.57

9

Page 10: Taxation and Revenue Department Tapestry... · 2017. 3. 7. · The end of the Memorial Day Weekend, May 26, 2015; Taxation and Revenue Department completed the first half of the Tapestry

Organizational Change

Scope Management

Quality Control Management

Quality Assurance Management

Rapid Decision Making congruent with COTS SDLC

10

Page 11: Taxation and Revenue Department Tapestry... · 2017. 3. 7. · The end of the Memorial Day Weekend, May 26, 2015; Taxation and Revenue Department completed the first half of the Tapestry

First Step: Stakeholder Analysis

Components of the Organization Change process Core OCM Team Impact Analysis Communications Training

11

Page 12: Taxation and Revenue Department Tapestry... · 2017. 3. 7. · The end of the Memorial Day Weekend, May 26, 2015; Taxation and Revenue Department completed the first half of the Tapestry

Requirements from RFP were loaded into a heavily modified version of the Fast FCR tool.

Status was applied to requirements that would be modified as requirements were discussed, clarified, and finally signed off.

All requirements except some that required demonstration (fee changes…) were linked to formal test scenarios, with conditions that needed to be satisfied before requirement was signed off.

Weekly the coverage via Test Scenarios were tracked through assignment and completion.

Toward Rollout, the focus was shifted toward Requirements Sigm Off

12

Page 13: Taxation and Revenue Department Tapestry... · 2017. 3. 7. · The end of the Memorial Day Weekend, May 26, 2015; Taxation and Revenue Department completed the first half of the Tapestry

Business Analysts, one assigned to each functional team, all under the PMO auspices; with the following responsibilities:

◦ Tight, continuous collaboration with the MVD SME lead

throughout the project ◦ Ensure Requirements coverage with test scenarios and conditions ◦ Ensure features\functions agreed upon are covered by test

scenarios and conditions ◦ Ensure test scenarios and conditions are completely aligned with

the original requirement ◦ Continual process improvement ◦ Creation of WEM and Legal Decision Requests when necessary ◦ Assignment of test scenarios and conditions to team members

13

Page 14: Taxation and Revenue Department Tapestry... · 2017. 3. 7. · The end of the Memorial Day Weekend, May 26, 2015; Taxation and Revenue Department completed the first half of the Tapestry

Formal Test Scenarios

Formal Test Conditions

Testing Scenario\Conditions is also tracked via metrics

Fast Test Management providing ◦ Tester Training (tools and methods) ◦ Support ◦ Environment management ◦ Continuous Q&A and interface with developers

14

Page 15: Taxation and Revenue Department Tapestry... · 2017. 3. 7. · The end of the Memorial Day Weekend, May 26, 2015; Taxation and Revenue Department completed the first half of the Tapestry

Metrics down (BPA and BPR previous to project), up (right at implementation and for 2 to 2 ½ weeks after), down pattern (surprising lower than pre-project wait times)

Necessary ongoing OCM efforts by Business to gain process compliance with daily office closing, and the temporary bridge between legacy Vehicle and Tapestry Driver systems.

15

Page 16: Taxation and Revenue Department Tapestry... · 2017. 3. 7. · The end of the Memorial Day Weekend, May 26, 2015; Taxation and Revenue Department completed the first half of the Tapestry

Fast SDLC (fast-paced and iterative)

TRD Decision-making changes

IV&V focus changes

16

Page 17: Taxation and Revenue Department Tapestry... · 2017. 3. 7. · The end of the Memorial Day Weekend, May 26, 2015; Taxation and Revenue Department completed the first half of the Tapestry

17

Page 18: Taxation and Revenue Department Tapestry... · 2017. 3. 7. · The end of the Memorial Day Weekend, May 26, 2015; Taxation and Revenue Department completed the first half of the Tapestry

QA Metrics Summary 2015-03-23

Contents Requirements Coverage .................................................................................................................................... 2

Scenario Testing Status Summary .................................................................................................................... 3

Condition Testing Progress ............................................................................................................................... 4

Testing Status – Condition Level .................................................................................................................... 4

Testing BurnUp/Down – Condition Level ........................................................................................................ 5

Condition Testing Details by Tester ................................................................................................................ 6

Individual Goals to 3/31/2015 ......................................................................................................................... 7

Requirements Ready for Signoff ........................................................................................................................ 8

Incident Analysis.............................................................................................................................................. 10

1

Page 19: Taxation and Revenue Department Tapestry... · 2017. 3. 7. · The end of the Memorial Day Weekend, May 26, 2015; Taxation and Revenue Department completed the first half of the Tapestry

Requirements Coverage # % Category

8 2% Missing Scenarios 26 6% No Scenarios Needed

246 54% Scenarios Exist 177 39% Signed Off

8, 2% 26, 5%

246, 54%

177, 39%

Missing Scenarios

No ScenariosNeeded

Scenarios Exist

Signed Off

18 18 18 18 8 8 8 8

322 311 308 300

289 269

259 246

26

62 65 73

135 156

166 177

0

50

100

150

200

250

300

350

Reqs Missing Scenarios

Req not needing Scenarios

Req w/ Scenarios NeedingSignoff

Reqs Signed Off

Requirements Signoff, and Scenario Creation Trends

2

Page 20: Taxation and Revenue Department Tapestry... · 2017. 3. 7. · The end of the Memorial Day Weekend, May 26, 2015; Taxation and Revenue Department completed the first half of the Tapestry

Scenario Testing Status Summary # % Category

579 14% Scenarios Fully Passed 128 3% Scenarios In Progress

27 13% Scenarios Un-Assigned 116 6% Scenarios: No Activity

56 6% Scenarios needing Conditions 906 TOTAL

579, 64% 128, 14%

27, 3%

116, 13% 56, 6%

Scenario Testing Progress

Scenarios Fully Passed

Scenarios In Progress

Scenarios Un-Assigned

Scenarios: No Activity

Scenarios WithoutConditions

150 172 187 208 236

281 309

374

480 490

579

310 346 329

234 195 190 177

81 28 28 27

0

100

200

300

400

500

600

700

Scenarios Fully Passed

Scenarios In Progress

Scenarios Un-Assigned

Scenarios: No Activity

Scenarios Without Conditions

Burn Up/Down - Scenario Level

3

Page 21: Taxation and Revenue Department Tapestry... · 2017. 3. 7. · The end of the Memorial Day Weekend, May 26, 2015; Taxation and Revenue Department completed the first half of the Tapestry

Condition Testing Progress # % Category

478 6% Conditions Need Testing 40 0% Conditions Unassigned 74 1% Moved to e2e

7250 90% Conditions Passed 133 2% Conditions Failed

77 1% Conditions Need Re-test 8 0% Scenarios need Conditions

8052 Total # of Conditions

Testing Status – Condition Level

478, 6%

40, 0%

74, 1%

7250, 90%

133, 2%

77, 1%

8, 0%

Conditions Need Testing

Conditions Unassigned

Moved to e2e

Conditions Passed

Conditions Failed

Testing Status - Condition Level

4

Page 22: Taxation and Revenue Department Tapestry... · 2017. 3. 7. · The end of the Memorial Day Weekend, May 26, 2015; Taxation and Revenue Department completed the first half of the Tapestry

Testing BurnUp/Down – Condition Level

1175 1359 1322 1045

719 671 644 261 227 16 16 40 74 74

2787 3186

3477 3855

4363

5255 5617

6365 6736 6763 6895

7250

0

1000

2000

3000

4000

5000

6000

7000

8000

Conditions - Waiting for Test

Conditions - Unassigned

Moved to e2e

Conditions - Passed

Conditions - Failed

Conditions - Ready for Re-Test

Scenarios needing cond

Testing Burn Up/Down -- Condition Level

5

Page 23: Taxation and Revenue Department Tapestry... · 2017. 3. 7. · The end of the Memorial Day Weekend, May 26, 2015; Taxation and Revenue Department completed the first half of the Tapestry

Condition Testing Details by Tester

247

1,284

334

885

290

488

159 179 247

55

378

642

8 11

433 365

59 59 155 127 86 117

329

24

161 47 33 0 0 0 0 0 0

16

9

12

14

22

0

0 13

34

18

13

23

4 7

25

4

3 1

11 6 10

4

7

21

13

3 30 14 10 38 39 1

114 0

200

400

600

800

1,000

1,200

1,400

April

Ber

cier

Caro

l Ram

irez

Cele

ste

Bits

illy

Davi

d Ch

avez

Elsie

Cor

dova

Jam

es L

opez

Krist

ina

Rom

ero

Mel

issa

Ponc

e

Sally

San

chez

Shish

ir Sh

rest

ha

Ther

esa

Garc

ia

Vane

ssa

Grie

go

Cam

eron

O'R

ear

Conn

ie T

orre

s

Darr

en G

omez

Debb

ie L

ucer

o-Ga

rcia

Deni

se E

stes

Evel

yn F

acte

au

Jona

than

Roy

bal

Kare

n O

rtiz

Kenr

ic H

indi

Laur

ie R

ael

Albe

rt M

artin

ez

Carla

Man

zana

res

Lilia

n U

kadi

ke

Sahe

b Sa

ini

Zarin

a M

artin

ez

Adam

Dia

mon

d

Robe

rt M

artin

ez

Saty

a Va

llabh

anen

i

Venk

ata

Dodd

a

Ram

akris

hna

Band

apel

li

Una

ssig

ned

Not Tested

Re-Test

Failed

Passed

6

Page 24: Taxation and Revenue Department Tapestry... · 2017. 3. 7. · The end of the Memorial Day Weekend, May 26, 2015; Taxation and Revenue Department completed the first half of the Tapestry

Individual Goals to 3/31/2015

Tester

TEAM

Worked as of Last

Week

Total Worked

This Week

Completed This Week

NEED to COMPLETE this WEEK

April Bercier TEAM1 237 249 12 16 Carol Ramirez TEAM1 1,242 1,293 51 9 Celeste Bitsilly TEAM1 296 345 49 12 David Chavez TEAM1 872 892 20 14 Elsie Cordova TEAM1 273 303 30 22 James Lopez TEAM1 467 499 32 0 Kristina Romero TEAM1 161 161 0 0 Melissa Ponce TEAM1 167 187 20 13 Sally Sanchez TEAM1 230 251 21 34 Shishir Shrestha TEAM1 51 56 5 18 Theresa Garcia TEAM1 387 387 0 13 Vanessa Griego TEAM1 643 655 12 23 Cameron O'Rear TEAM2 7 8 1 4 Connie Torres TEAM2 11 14 3 7 Darren Gomez TEAM2 427 442 15 25 Debbie Lucero-Garcia TEAM2 344 367 23 4 Denise Estes TEAM2 62 69 7 3 Evelyn Facteau TEAM2 65 73 8 1 Jonathan Roybal TEAM2 160 161 1 11 Karen Ortiz TEAM2 133 142 9 6 Kenric Hindi TEAM2 89 88 (1) 10 Laurie Rael TEAM2 121 135 14 4 Albert Martinez TEAM3 298 330 32 7 Carla Manzanares TEAM3 15 24 9 21 Lilian Ukadike TEAM3 121 161 40 13 Saheb Saini TEAM3 39 47 8 3 Zarina Martinez TEAM3 31 34 3 30 Adam Diamond Tech 0 14 Robert Martinez Tech 0 0 0 10 Satya Vallabhaneni Tech 0 3 3 38 Venkata Dodda Tech 0 0 0 39 Ramakrishna Bandapelli Tech 0 1 Unassigned Unassigned 298 114 184 114

7

Page 25: Taxation and Revenue Department Tapestry... · 2017. 3. 7. · The end of the Memorial Day Weekend, May 26, 2015; Taxation and Revenue Department completed the first half of the Tapestry

Requirements Ready for Signoff Finance Signoff 3/23/2015 Requirement Title Assigned BA Sign Off Owner

46 MVDs Vision for the Future #46 adamd adamd

50 MVDs Vision for the Future #50 adamd adamd

354 Financials – USPS Payments/Mail-In Office #354 adamd adamd

575 Business Rules #575 adamd adamd

124 Driver - Compliance #124 adamd venkatad

287 Financials – Fees and Taxes #287 adamd venkatad

551 Partner Management #551 adamd venkatad

125 Driver - Compliance #125 denisee kenrich

128 Driver - Compliance #128 denisee kenrich

132 Driver - Compliance #132 denisee kenrich

133 Driver - Compliance #133 denisee kenrich

135 Driver - Compliance #135 denisee kenrich

141 Driver – Tracking/Reporting/Correspondence #141 denisee kenrich

147 Driver – Tracking/Reporting/Correspondence #147 denisee kenrich

290 Financials – Fees and Taxes #290 sahebs albertm

297 Financials – Fees and Taxes #297 sahebs albertm

324 Financials – Payments #324 sahebs albertm

327 Financials – Payments #327 sahebs albertm

333 Financials – Payments #333 sahebs albertm

371 Financials – Reconciliations/Corrections #371 sahebs albertm

555 Partner Management #555 sahebs albertm

376 Financials – Reconciliations/Corrections #376 sahebs johnr

664 General System Features – Search #664 sahebs lilianu

69 Customer #69 sahebs theresag

310 Financials – Fees and Taxes #310 sahebs zarinam

340 Financials – Payments #340 sahebs zarinam

356 Financials – Reconciliations/Corrections #356 sahebs zarinam

357 Financials – Reconciliations/Corrections #357 sahebs zarinam

368 Financials – Reconciliations/Corrections #368 sahebs zarinam

379 Financials – Refunds #379 sahebs zarinam

399 Financials – Financial Management/Reporting/Printing #399 sahebs zarinam

404 Financials – Financial Management/Reporting/Printing #404 sahebs zarinam

407 Financials – Financial Management/Reporting/Printing #407 sahebs zarinam

408 Financials – Financial Management/Reporting/Printing #408 sahebs zarinam

54 Customer #54 shishirs theresag

56 Customer #56 shishirs theresag 8

Page 26: Taxation and Revenue Department Tapestry... · 2017. 3. 7. · The end of the Memorial Day Weekend, May 26, 2015; Taxation and Revenue Department completed the first half of the Tapestry

64 Customer #64 shishirs theresag

68 Customer #68 shishirs theresag

75 Customer #75 shishirs theresag

79 Customer #79 shishirs theresag

93 Driver - General #93 shishirs theresag

101 Driver - General #101 shishirs theresag

106 Driver - General #106 shishirs theresag

112 Driver - Placards #112 shishirs theresag

116 Driver - Compliance #116 shishirs theresag

152 Driver – Commercial Drivers License (CDL) and Endorsements #152 shishirs theresag

154 Driver – Commercial Drivers License (CDL) and Endorsements #154 shishirs theresag

157 Driver – Commercial Drivers License (CDL) and Endorsements #157 shishirs theresag

521 The Office #521 shishirs theresag

544 The Office #544 shishirs theresag

545 The Office #545 tracim adamd

582 General System Features #582 venkatad venkatad

583 General System Features #583 venkatad venkatad

585 General System Features #585 venkatad venkatad

586 General System Features #586 venkatad venkatad

588 General System Features #588 venkatad venkatad

589 General System Features #589 venkatad venkatad

593 General System Features #593 venkatad venkatad

606 General System Features #606 venkatad venkatad

608 General System Features #608 venkatad venkatad

628 General System Features – Capture #628 venkatad venkatad

660 General System Features – Search #660 venkatad venkatad

670 History and Audit - History #670 venkatad venkatad

715 Architecture and Technical – Security #715 venkatad venkatad

727 Architecture and Technical – Interfaces - General #727 venkatad venkatad

729 Architecture and Technical – Interfaces - General #729 venkatad venkatad

730 Architecture and Technical – Interfaces - General #730 venkatad venkatad

737 Architecture and Technical – Interfaces - General #737 venkatad venkatad

756 Web Services/Portal – Transactions #756 venkatad venkatad

9

Page 27: Taxation and Revenue Department Tapestry... · 2017. 3. 7. · The end of the Memorial Day Weekend, May 26, 2015; Taxation and Revenue Department completed the first half of the Tapestry

Incident Analysis

INCIDENTS Assigned 99 Assigned to Fast 1 Closed 23 Completed 413 FollowUp 2 Previously Fixed 3 Rejected 176 Submitted 1 Testing 58 Total 776

Need to be completed: 103

Average Days Aging: 21 days (Assigned and Submitted incident reports from data submitted)

50 75 107 146

212 275

313 360

413

208

295

382 429

510 573

619 685

776

0

100

200

300

400

500

600

700

800

900Assigned

Assigned to Fast

Closed

Completed

Followup

Previously Fixed

Rejected

Submitted

In Testing

Total # SQRs

10

Page 28: Taxation and Revenue Department Tapestry... · 2017. 3. 7. · The end of the Memorial Day Weekend, May 26, 2015; Taxation and Revenue Department completed the first half of the Tapestry

QA Metrics Summary 2015-04-13

Contents Requirements Coverage .................................................................................................................................... 2

Progress by Tester ............................................................................................................................................ 3

Appendix A Requirements needing signoff ........................................................................................................ 4

1

Page 29: Taxation and Revenue Department Tapestry... · 2017. 3. 7. · The end of the Memorial Day Weekend, May 26, 2015; Taxation and Revenue Department completed the first half of the Tapestry

Requirements Coverage # % Category

8 2% Missing Scenarios 26 6% No Scenarios Needed

173 38% Scenarios Exist 245 54% Signed Off

GOAL: Signoff all requirements by May 15, 2015 or have a plan for resolution. 43 Requirements to be signed off each week between now and May 15. LISTS of Requirements needing signoff

8, 2% 26, 6%

173, 38% 245, 54%

Missing Scenarios

No Scenarios Needed

Scenarios Exist

Signed Off

18 18 18 18 8 8 8 8 8 8

322 311 308 300

289 269

259 246

222

173

26

62 65 73

135 156

166 177

200

245

0

50

100

150

200

250

300

350

Reqs Missing Scenarios

Req not needing Scenarios

Req w/ Scenarios NeedingSignoff

Reqs Signed Off

Requirements Signoff, and Scenario Creation Trends

2

Page 30: Taxation and Revenue Department Tapestry... · 2017. 3. 7. · The end of the Memorial Day Weekend, May 26, 2015; Taxation and Revenue Department completed the first half of the Tapestry

Progress by Tester

Tester Not Tested Team

Albert Martinez 15 TEAM3

Carla Manzanares 13 TEAM3

Lilian Ukadike 13 TEAM3

Saheb Saini 4 TEAM3

Zarina Martinez 0 TEAM3

Cameron O'Rear 0 TEAM2

Connie Torres 2 TEAM2

Darren Gomez 2 TEAM2

Debbie Lucero-Garcia 5 TEAM2

Denise Estes 1 TEAM2

Evelyn Facteau 0 TEAM2

Jonathan Roybal 6 TEAM2

Karen Ortiz 1 TEAM2

Kenric Hindi 3 TEAM2

Laurie Rael 0 TEAM2

April Bercier 2 TEAM1

Carol Ramirez 2 TEAM1

Celeste Bitsilly 10 TEAM1

David Chavez 9 TEAM1

Elsie Cordova 11 TEAM1

James Lopez 0 TEAM1

Kristina Romero 0 TEAM1

Melissa Ponce 0 TEAM1

Sally Sanchez 3 TEAM1

Shishir Shrestha 5 TEAM1

Theresa Garcia 5 TEAM1

Vanessa Griego 7 TEAM1

Adam Diamond 15

Melissa Ponce 1

Ramakrishna Bandapelli 1

Satya vallabhaneni 9

Unassigned 107 Not accurate

Venkata Dodda 1

253

3

Page 31: Taxation and Revenue Department Tapestry... · 2017. 3. 7. · The end of the Memorial Day Weekend, May 26, 2015; Taxation and Revenue Department completed the first half of the Tapestry

Appendix A Requirements needing signoff Requirements without Scenarios requiring Signoff Req # Title Assigned BA Status

26 Data Conversion Plan #26 No Scenarios Needed

27 Data Conversion Plan #27 No Scenarios Needed

29 Implementation Plan #29 No Scenarios Needed

30 Migration Plan #30 No Scenarios Needed

31 Fail-Back Plan #31 No Scenarios Needed

32 Testing Approach #32 No Scenarios Needed

33 Training Approach #33 No Scenarios Needed

34 Customer Communication Approach #34 No Scenarios Needed

35 Services Required #35 No Scenarios Needed

36 Location of the Project Development and Implementation Team #36 No Scenarios Needed

37 Maintenance and Support Personnel #37 No Scenarios Needed

38 Risk Assessment and Management Plan #38 No Scenarios Needed

39 Risk Assessment and Management Plan #39 No Scenarios Needed

40 Risk Assessment and Management Plan #40 No Scenarios Needed

41 Risk Assessment and Management Plan #41 No Scenarios Needed

583 General System Features #583 venkatad No Scenarios Needed

585 General System Features #585 venkatad No Scenarios Needed

588 General System Features #588 venkatad No Scenarios Needed

589 General System Features #589 venkatad No Scenarios Needed

593 General System Features #593 venkatad No Scenarios Needed

715 Architecture and Technical – Security #715 venkatad No Scenarios Needed

727 Architecture and Technical – Interfaces - General #727 venkatad No Scenarios Needed

729 Architecture and Technical – Interfaces - General #729 venkatad No Scenarios Needed

730 Architecture and Technical – Interfaces - General #730 venkatad No Scenarios Needed

737 Architecture and Technical – Interfaces - General #737 venkatad No Scenarios Needed

756 Web Services/Portal – Transactions #756 venkatad No Scenarios Needed Requirements with Scenarios requiring Signoff Req # Title Assigned BA Status

42 MVDs Vision for the Future #42 adamd Scenarios Exist

48 MVDs Vision for the Future #48 adamd Scenarios Exist

384 Financials – Distribution #384 adamd Scenarios Exist

537 The Office #537 beng Scenarios Exist

397 Financials – Inventory Management #397 brianc Scenarios Exist

121 Driver - Compliance #121 denisee Scenarios Exist

129 Driver - Compliance #129 denisee Scenarios Exist

144 Driver – Tracking/Reporting/Correspondence #144 denisee Scenarios Exist

4

Page 32: Taxation and Revenue Department Tapestry... · 2017. 3. 7. · The end of the Memorial Day Weekend, May 26, 2015; Taxation and Revenue Department completed the first half of the Tapestry

147 Driver – Tracking/Reporting/Correspondence #147 denisee Scenarios Exist

284 Financials – Fees and Taxes #284 denisee Scenarios Exist

63 Customer #63 janc Scenarios Exist

82 Customer #82 janc Scenarios Exist

285 Financials – Fees and Taxes #285 sahebs Scenarios Exist

307 Financials – Fees and Taxes #307 sahebs Scenarios Exist

309 Financials – Fees and Taxes #309 sahebs Scenarios Exist

312 Financials – Payments #312 sahebs Scenarios Exist

313 Financials – Payments #313 sahebs Scenarios Exist

318 Financials – Payments #318 sahebs Scenarios Exist

320 Financials – Payments #320 sahebs Scenarios Exist

321 Financials – Payments #321 sahebs Scenarios Exist

323 Financials – Payments #323 sahebs Scenarios Exist

325 Financials – Payments #325 sahebs Scenarios Exist

330 Financials – Payments #330 sahebs Scenarios Exist

331 Financials – Payments #331 sahebs Scenarios Exist

344 Financials – Payments #344 sahebs Scenarios Exist

353 Financials – USPS Payments/Mail-In Office #353 sahebs Scenarios Exist

356 Financials – Reconciliations/Corrections #356 sahebs Scenarios Exist

359 Financials – Reconciliations/Corrections #359 sahebs Scenarios Exist

360 Financials – Reconciliations/Corrections #360 sahebs Scenarios Exist

363 Financials – Reconciliations/Corrections #363 sahebs Scenarios Exist

364 Financials – Reconciliations/Corrections #364 sahebs Scenarios Exist

366 Financials – Reconciliations/Corrections #366 sahebs Scenarios Exist

370 Financials – Reconciliations/Corrections #370 sahebs Scenarios Exist

374 Financials – Reconciliations/Corrections #374 sahebs Scenarios Exist

377 Financials – Refunds #377 sahebs Scenarios Exist

386 Financials – Distribution #386 sahebs Scenarios Exist

387 Financials – Distribution #387 sahebs Scenarios Exist

388 Financials – Distribution #388 sahebs Scenarios Exist

391 Financials – Distribution #391 sahebs Scenarios Exist

398 Financials – Financial Management/Reporting/Printing #398 sahebs Scenarios Exist

401 Financials – Financial Management/Reporting/Printing #401 sahebs Scenarios Exist

405 Financials – Financial Management/Reporting/Printing #405 sahebs Scenarios Exist

410 Financials – Financial Management/Reporting/Printing #410 sahebs Scenarios Exist

413 Financials – Financial Management/Reporting/Printing #413 sahebs Scenarios Exist

415 Financials – Financial Management/Reporting/Printing #415 sahebs Scenarios Exist

553 Partner Management #553 sahebs Scenarios Exist

555 Partner Management #555 sahebs Scenarios Exist

556 Partner Management #556 sahebs Scenarios Exist

557 Partner Management #557 sahebs Scenarios Exist

642 General System Features – Reports/ Notices #642 sahebs Scenarios Exist

645 General System Features – Reports/ Notices #645 sahebs Scenarios Exist 5

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646 General System Features – Reports/ Notices #646 sahebs Scenarios Exist

51 MVDs Vision for the Future #51 shishirs Scenarios Exist

53 Customer #53 shishirs Scenarios Exist

55 Customer #55 shishirs Scenarios Exist

56 Customer #56 shishirs Scenarios Exist

60 Customer #60 shishirs Scenarios Exist

65 Customer #65 shishirs Scenarios Exist

66 Customer #66 shishirs Scenarios Exist

67 Customer #67 shishirs Scenarios Exist

68 Customer #68 shishirs Scenarios Exist

69 Customer #69 shishirs Scenarios Exist

70 Customer #70 shishirs Scenarios Exist

71 Customer #71 shishirs Scenarios Exist

74 Customer #74 shishirs Scenarios Exist

75 Customer #75 shishirs Scenarios Exist

76 Customer #76 shishirs Scenarios Exist

77 Customer #77 shishirs Scenarios Exist

80 Customer #80 shishirs Scenarios Exist

84 Customer #84 shishirs Scenarios Exist

86 Customer #86 shishirs Scenarios Exist

90 Customer #90 shishirs Scenarios Exist

92 Driver - General #92 shishirs Scenarios Exist

93 Driver - General #93 shishirs Scenarios Exist

94 Driver - General #94 shishirs Scenarios Exist

95 Driver - General #95 shishirs Scenarios Exist

100 Driver - General #100 shishirs Scenarios Exist

102 Driver - General #102 shishirs Scenarios Exist

103 Driver - General #103 shishirs Scenarios Exist

105 Driver - General #105 shishirs Scenarios Exist

106 Driver - General #106 shishirs Scenarios Exist

114 Driver - Placards #114 shishirs Scenarios Exist

115 Driver - Placards #115 shishirs Scenarios Exist

116 Driver - Compliance #116 shishirs Scenarios Exist

117 Driver - Compliance #117 shishirs Scenarios Exist

134 Driver - Compliance #134 shishirs Scenarios Exist

137 Driver – Tracking/Reporting/Correspondence #137 shishirs Scenarios Exist

153 Driver – Commercial Drivers License (CDL) and Endorsements #153 shishirs Scenarios Exist

156 Driver – Commercial Drivers License (CDL) and Endorsements #156 shishirs Scenarios Exist

157 Driver – Commercial Drivers License (CDL) and Endorsements #157 shishirs Scenarios Exist

158 Driver – Commercial Drivers License (CDL) and Endorsements #158 shishirs Scenarios Exist

288 Financials – Fees and Taxes #288 shishirs Scenarios Exist

302 Financials – Fees and Taxes #302 shishirs Scenarios Exist

512 The Office #512 shishirs Scenarios Exist

6

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513 The Office #513 shishirs Scenarios Exist

514 The Office #514 shishirs Scenarios Exist

516 The Office #516 shishirs Scenarios Exist

521 The Office #521 shishirs Scenarios Exist

525 The Office #525 shishirs Scenarios Exist

534 The Office #534 shishirs Scenarios Exist

535 The Office #535 shishirs Scenarios Exist

539 The Office #539 shishirs Scenarios Exist

540 The Office #540 shishirs Scenarios Exist

541 The Office #541 shishirs Scenarios Exist

626 General System Features – Capture #626 shishirs Scenarios Exist

545 The Office #545 tracim Scenarios Exist

411 Financials – Financial Management/Reporting/Printing #411 venkatad Scenarios Exist

558 Business Rules #558 venkatad Scenarios Exist

562 Business Rules #562 venkatad Scenarios Exist

563 Business Rules #563 venkatad Scenarios Exist

564 Business Rules #564 venkatad Scenarios Exist

568 Business Rules #568 venkatad Scenarios Exist

569 Business Rules #569 venkatad Scenarios Exist

570 Business Rules #570 venkatad Scenarios Exist

571 Business Rules #571 venkatad Scenarios Exist

577 Business Rules #577 venkatad Scenarios Exist

579 Business Rules #579 venkatad Scenarios Exist

580 Business Rules #580 venkatad Scenarios Exist

582 General System Features #582 venkatad Scenarios Exist

584 General System Features #584 venkatad Scenarios Exist

586 General System Features #586 venkatad Scenarios Exist

590 General System Features #590 venkatad Scenarios Exist

598 General System Features #598 venkatad Scenarios Exist

600 General System Features #600 venkatad Scenarios Exist

601 General System Features #601 venkatad Scenarios Exist

602 General System Features #602 venkatad Scenarios Exist

604 General System Features #604 venkatad Scenarios Exist

606 General System Features #606 venkatad Scenarios Exist

607 General System Features #607 venkatad Scenarios Exist

608 General System Features #608 venkatad Scenarios Exist

616 General System Features – Authentication and Authorization #616 venkatad Scenarios Exist

617 General System Features – Authentication and Authorization #617 venkatad Scenarios Exist

620 General System Features – Authentication and Authorization #620 venkatad Scenarios Exist

621 General System Features – Authentication and Authorization #621 venkatad Scenarios Exist

622 General System Features – Authentication and Authorization #622 venkatad Scenarios Exist

623 General System Features – Authentication and Authorization #623 venkatad Scenarios Exist

7

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624 General System Features – Authentication and Authorization #624 venkatad Scenarios Exist

627 General System Features – Capture #627 venkatad Scenarios Exist

628 General System Features – Capture #628 venkatad Scenarios Exist

629 General System Features – Capture #629 venkatad Scenarios Exist

632 General System Features – Capture #632 venkatad Scenarios Exist

633 General System Features – Reports/ Notices #633 venkatad Scenarios Exist

634 General System Features – Reports/ Notices #634 venkatad Scenarios Exist

637 General System Features – Reports/ Notices #637 venkatad Scenarios Exist

638 General System Features – Reports/ Notices #638 venkatad Scenarios Exist

639 General System Features – Reports/ Notices #639 venkatad Scenarios Exist

640 General System Features – Reports/ Notices #640 venkatad Scenarios Exist

641 General System Features – Reports/ Notices #641 venkatad Scenarios Exist

644 General System Features – Reports/ Notices #644 venkatad Scenarios Exist

647 General System Features – Reports/ Notices #647 venkatad Scenarios Exist

648 General System Features – Reports/ Notices #648 venkatad Scenarios Exist

650 General System Features – Reports/ Notices #650 venkatad Scenarios Exist

651 General System Features – Reports/ Notices #651 venkatad Scenarios Exist

653 General System Features – Reports/ Notices #653 venkatad Scenarios Exist

655 General System Features – Search #655 venkatad Scenarios Exist

656 General System Features – Search #656 venkatad Scenarios Exist

659 General System Features – Search #659 venkatad Scenarios Exist

660 General System Features – Search #660 venkatad Scenarios Exist

661 General System Features – Search #661 venkatad Scenarios Exist

665 History and Audit - History #665 venkatad Scenarios Exist

666 History and Audit - History #666 venkatad Scenarios Exist

667 History and Audit - History #667 venkatad Scenarios Exist

668 History and Audit - History #668 venkatad Scenarios Exist

669 History and Audit - History #669 venkatad Scenarios Exist

670 History and Audit - History #670 venkatad Scenarios Exist

671 History and Audit - History #671 venkatad Scenarios Exist

672 History and Audit - History #672 venkatad Scenarios Exist

673 History and Audit - History #673 venkatad Scenarios Exist

674 History and Audit - History #674 venkatad Scenarios Exist

681 History and Audit - Audit #681 venkatad Scenarios Exist

687 History and Audit - Audit #687 venkatad Scenarios Exist

689 History and Audit - Audit #689 venkatad Scenarios Exist

690 History and Audit - Audit #690 venkatad Scenarios Exist

8

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QA Report 05-11-2015

Contents QA Report 05-11-2015 ............................................................................................................... 1

Requirements Signoff – STATUS: 4 requirements still need signoff for go-live.......................... 2

Tester Progress – STATUS: (27) more conditions to be assigned and passed ......................... 3

Issues – Status: (16) more SQRs to be resolved before go-live ................................................ 4

Unassigned and Not Passed Conditions: ................................................................................... 6

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Requirements Signoff – STATUS: 4 requirements still need signoff for go-live 5/4/2015 (28) Requirements still needing signoff 5/11/2015 (5) Requirements still needing signoff Status Count No Scenarios Needed 1 Scenarios Exist 4 Signed Off 444 449 Req # Title Assigned BA Status

285 Financials – Fees and Taxes #285 sahebs Scenarios Exist 309 Financials – Fees and Taxes #309 sahebs Scenarios Exist 377 Financials – Refunds #377 sahebs Scenarios Exist 92 Driver - General #92 shishirs Scenarios Exist

593 General System Features #593 venkatad No Scenarios Needed

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Tester Progress – STATUS: (27) more conditions to be assigned and passed

Tester Passed Failed Re-Test Not Tested Team

Unassigned 0 0 0 14 Tech - AdamD

Melissa Ponce 195 0 0 0 TEAM1

Venkata Dodda 37 0 0 1 Tech

Raul Alvarez 37 0 0 0 Tech

Shishir Shrestha 132 0 0 0 TEAM1

Melissa Ponce 1 0 0 0 TEAM1

Elsie Cordova 320 0 0 0 TEAM1

James Lopez 554 0 3 0 TEAM1

April Bercier 260 0 0 0 TEAM1

Vanessa Griego 673 0 0 0 TEAM1

Carol Ramirez 1,301 0 0 0 TEAM1

Kristina Romero 159 0 0 0 TEAM1

Sally Sanchez 272 0 0 0 TEAM1

David Chavez 915 0 0 2 TEAM1

Theresa Garcia 393 0 0 0 TEAM1

Celeste Bitsilly 365 0 2 0 TEAM1

Cameron O'Rear 19 1 0 0 TEAM2

Debbie Lucero-Garcia 378 0 0 0 TEAM2

Karen Ortiz 150 0 0 0 TEAM2

Connie Torres 14 0 0 0 TEAM2

Evelyn Facteau 74 0 0 0 TEAM2

Darren Gomez 475 0 0 0 TEAM2

Denise Estes 74 0 0 0 TEAM2

Laurie Rael 139 0 0 0 TEAM2

Jonathan Roybal 175 0 4 0 TEAM2

Kenric Hindi 93 0 0 0 TEAM2

Saheb Saini 50 0 0 0 TEAM3

Lilian Ukadike 205 0 0 1 TEAM3

Zarina Martinez 45 0 0 0 TEAM3

Albert Martinez 362 0 0 6 TEAM3

Carla Manzanares 39 0 1 3 TEAM3

7,906 1 10 27 There are really only 14 conditions still unassigned. (13) remain to be tested.

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Issues – Status: (16) more SQRs to be resolved before go-live (2) are still assigned SQR Assigned BA Title Type Priority Status Raised By

4,323 alexg sahebs Unknown Payments from Conversion Testing - End To End High Assigned andrewh

4,417 jonathanr sahebs

Accept a payment for a citation through eServices and verrify post. Enter a payment through PACMAN for the same citation. The payment through eServices posts first. Testing - System High Testing denisee

4,117 connieto sahebs Payment-didnot mary Testing - System High Testing connieto

3,513 carlam sahebs

Process 10 unidentified driver transactions or more for different days within one month period. For each transaction, track separately total fees, change the processing date to plus 61 days, then run the closing and distribution process Testing - System High Testing zarinam

3,273 carlam sahebs

Process transactions on a minimum of three (3) individual customer accounts and overpay those accounts and advance the system to +365 days. Testing - System High Testing zarinam

4,194 johnta shishirs AAMVA Image Exchange Fixes Testing - System High Assigned To Fast johnta

4,544 celesteb shishirs CDL renewal with N,T endorsment Testing - End To End High Testing celesteb

4,543 darreng shishirs hazmat Testing - End To End High Testing jameslo

4,536 theresag shishirs Proofs Broken for Under 18 Testing - System High Testing theresag

4,534 celesteb shishirs Knowledge exam error with X endorsement Testing - End To End High Testing celesteb

4,527 theresag shishirs 90 day temp broken Testing - System High Testing theresag

4,510 shishirs shishirs TSA expiration and DOB expiration and 90 days extension. Testing - System High Testing shishirs

4,495 shishirs shishirs

Create several OOS customers who have less than a year left on TSA approval. Customer comes for the license. DOB Can be anywhere depending upon how you like to create. And depending upon when the TSA approval. System should not allow the Hazmat endorseme Testing - System High Testing celesteb

4,472 shishirs shishirs CDL exams after revocation Testing - End To End High Testing celesteb

4,447 shishirs shishirs 90 day hazmat extension Testing - System High Testing celesteb

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2,600 shishirs shishirs

A customer who has been issued two 90-day extensions is applying for another 90-day extension<br> Testing - System High Testing jameslo

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Unassigned and Not Passed Conditions: Req #

Scenario #

Scenario Owner Scenario Title

Condition # Condition Title Tester Condition Status

121 1,289 adamd 1433 - Parental Responsibility-Failure to Pay 4,207

Driver receives HSD suspension for failing to meet parental responsibility. Un-Assigned

121 1,290 adamd 1434 - Failure to Comply 4,208 Driver fails to comply with OOS action. Un-Assigned

121 1,291 adamd 1435 - Failure to Appear in Court 4,209 Add a D45-Driver fails to appear in court Un-Assigned

121 1,292 adamd 1442 - CDL 4,210

CDL-Electronic data will be received via web service or batch from a court-most likely Metro Un-Assigned

121 1,293 adamd 1443 - DWI 4,211

Electronic data will be received via web service or batch from a court-most likely Metro Un-Assigned

121 1,294 adamd 1444 - NRVC 4,212

Electronic data received through NRVC including failure to appear, failure to pay, and failure to comply Un-Assigned

121 1,295 adamd 1445 - CDLIS 4,213

Electronic data received through CDLIS involving failure to appear, failure to pay, and failure to comply Un-Assigned

42 1,691 adamd

3042 - The Offeror must provide in its proposal a thorough explanation of how the Offeror and its proposed motor vehicle system solution are best suited to help the Agency realize its future vision, as described in Section I.D. on pages 8-11 of this RFP 5,965

Demos must be conducted to show online portal transactions and use of technology leveraged within a field office environment Un-Assigned

562 1,760 venkatad

2911 - The business rules engine should allow the sequence of screen presentation to be changed without requiring a change in the code. 6,225

Need a see a Demo to change sequence of child docs within a document using config table change(without changing the code) Un-Assigned

563 1,761 venkatad

2912 - The business rules engine should allow the field content of a screen to be changed without requiring a change in the code. 6,226

Change, reverse several (5) content on different screens based on a business policy and business operation need;Keep track of combinations. Un-Assigned

616 1,799 venkatad

2932 - Security administrators must have the ability to suspend and subsequently resume User IDs. 6,345

Search for a user and click on "Edit" button. Update the end date to suspend the user. Un-Assigned

616 1,799 venkatad

2932 - Security administrators must have the ability to suspend and subsequently resume User IDs. 6,346

Search for a user and click on "Edit" button. Update the end date to blank to resume user access to the system. Un-Assigned

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617 1,801 venkatad

2936 - For internal TRD users, all accesses must be from authorized workstations that can be properly identified by IP address. Not Valid Tapestry User 6,349

try to login from a computer that is not listed under IPLIST under Security ---> Tracking Un-Assigned

617 1,801 venkatad

2936 - For internal TRD users, all accesses must be from authorized workstations that can be properly identified by IP address. Not Valid Tapestry User 6,350

try to login from a computer that is listed under IPLIST under Security ---> Tracking Un-Assigned