ESSENCE OF ROLE- Key Accountabilities

1Allocation of Payments1. Allocate received payments to respective customer accounts and liaise with treasury team at the circles, when further details are required1. Receive and process payment advise

2Receivable Processing1. Account for customer payments by recording cash, cheques, and credit card transactions1. Record Revenues by verifying and entering transactions from lock box and local deposits1. Carry out billing, collection and reporting activities according to specific deadlines1. Reconciliation of accounts with customers1. Process adjustments1. Organizing a recovery system and initiate collection efforts1. Maintain up-to-date billing system

3Payment Processing1. Follow established procedures for processing receipts, cash etc.1. Prepare bank deposits1. Perform direct debit of bills to customer accounts

4Credit Management1. Update and Remove Temporary Credit Limits for Customers1. Update Details of Invoices on Banks Website for Sales Financed by Bank1. Monitoring customer account details for non-payments, delayed payments and other irregularities1. Maintain accounts receivable customer files

5Customer Response1. Send account statements, on requisition1. Communicating with customers via phone, email, mail or personally

6Quality Assurance & SLA compliance1. Adherence to process SLAs1. Adhere to quality assurance guide and maintain high levels of quality while delivering services to respective circles1. Ensure client satisfaction as per pre-defined levels for the process

7SOX compliance and Internal controls1. Maintain documents relating to SOX Compliance and Internal Controls

8Teamwork & Communication1. Display good team player skills 1. Responsible for own learning and development with guidance from team leader/ manager 1. Ensure a customer centric and partnership approach to develop strong relationships with other working groups1. Effective communication of issues across the GDC and working groups

PERSONAL SPECIFICATIONS

ESSENTIALDESIRED

1. Bachelors in CommerceX

1. 1 3 years relevant experienceX

1. Understanding of Accounts Receivable processX

1. aKnowledge of MS Office (Word, Excel and Outlook)X

1. Experience in a SSC/ BPO/ KPOX

1. Good analytical skillsX

1. Knowledge of SAP ERP system (AR Module)X

1. Knowledge of SOX, and local GAAPX

1. Fluency in English (both written and oral)X

1. Understanding of Banking processes , Swift Codes and internet banking transactionsX

1. Ability to be flexible with job duties and scope of workX

COMPETENCY MAP

GLOBAL PERFORMANCE DRIVERSFUNCTIONAL SKILLS

Putting Customer First

Accounts Receivables

Managing a Changing EnvironmentGeneral Accounting

Delivering ResultsMS Office

Communicating for Impact

Performing through our People

Making a Personal Difference

PERFORMANCE MESUREMENT METRICS

1. Process KPI Adherence

1. Knowledge Management Initiatives

1. Process improvement initiatives

1. Compliance to internal audit controls and SOX requirements