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© Business in the Community 2009
Feedback report
TATA Consultancy Services
The CR Index assesses the extent to which corporate
strategy is integrated into business practice throughout an
organisation. It provides a benchmark for companies to evaluate their management
practices in four key areas of corporate responsibility
(community, environment, marketplace and workplace) and
performance in a range of environmental and social
impact areas.
© Business in the Community 2009
Feedback Report for TATA Consultancy Services
This is a summary of your 2008 Corporate Responsibility Index results, comparing your company's performance against your peers and other Index participants. This year more than 140 companies have used the Index as a management tool, with 126 companies participating publicly.
SECTOR Accountants & Consultants
PARTICIPANTS IN YOUR SECTOR
COMPANY PERFORMANCE
BDO Stoy Hayward Mott MacDonald (UK) CSC (UK) Deloitte LLP DLA Piper UK LLP Eversheds (UK) Irwin Mitchell (UK) Linklaters Mott MacDonald (UK)
Corporate Responsibility Index
2008 score
92.0%
2008 band
Gold
≥ 95% 90 – 94.5% 80 – 89.5% 70 – 79.5%
Platinum Gold Silver Bronze
(UK) global business reporting on UK operations only
The Index Model
Workplace
Community
Corporate
Strategy Integration Management Performance
and Impact
Assurance &
Disclosure
10% 22%
36%
6% 26%
Environment
Marketplace
SECTION LEVEL
SUB-SECTION LEVEL
QUESTION LEVEL
Environmental
Social
Qs 16 - 39 Qs 40 - 86 Qs 87 - 88 Qs 7 - 15 Qs 1 - 6
© Business in the Community 2009
Section Level Summary The following graph provides a summary of your performance in each main component of the Index. Your performance is examined in more detail in the following pages. Please refer to the Index survey for further details of each element within the chart. For reference, each chart is normalised to 100%.
Strategy, Integration and Management Practices 1
00
%
97
%
95
%
94
%
99
%
81
%
10
0%
91
%
82
%
82
%
82
%
81
%
81
%
76
%
94
%
85
%
85
%
86
%
86
%
82
%
82
%
0%
20%
40%
60%
80%
100%
Corporate Strategy
Integration Community Management
Environment Management
Marketplace Management
Workplace Management
Assurance Processes
Company Sector Index
Environmental and Social Impact Areas Each company completes six impact areas – three environmental and three social. The environmental impact areas include two core impacts, Climate Change and Waste & Resource Management, plus one self-selected area relevant to the business. For their social impact areas companies are able to choose between Health, Safety & Wellbeing, Employee Development, Equality, Diversity and Inclusion in the Workplace, Community Investment or another self-selected impact area. You have chosen to report on the following:
77
%
71
% 80
%
95
%
84
%
10
0%
78
%
60
%
80
%
76
%
80
%
72
%76
%
73
% 83
%
79
%
75
%
78
%
0%
20%
40%
60%
80%
100%
Climate Change Waste & Resource
Management
Water consumption
Employee Development
Equality, Diversity & Inclusion
Community Investment
Company Sector Index
© Business in the Community 2009
Section 1: Corporate Strategy
This section rewards companies for placing CR values at the core of their business strategy. It asks whether there is a system to identify key social and environmental risks and opportunities, and whether these are addressed by principles and policies. Companies must be able to demonstrate leadership and commitment at the highest level, internal reporting to the board, and public advocacy of responsible business practice.
10
0%
10
0%
10
0%
10
0%
10
0%
10
0%
10
0%
10
0%
99
%
79
%
93
% 10
0%
82
% 86
%
10
0%
98
%
89
% 94
%
94
%
93
%
92
%
0%
20%
40%
60%
80%
100%
Corporate Values (Q1)
CR Principles (Q2)
Leadership (Q3a)
Board Reporting
(Q3b)
Advocacy (Q4)
Risk Management
(Q5)
Policies (Q6)
Company Sector Index
Section 2: Integration
It is not enough simply to have a strategy; it needs to be implemented throughout a business. This requires internal communication and training employees so they understand the key CR issues for the company, building CR related performance criteria into appraisal and remuneration systems, undertaking stakeholder engagement and ensuring it contributes to CR strategy, demonstrating social and environmental issues are incorporated into strategic decision making, and transparency through external reporting on CR management practices and impacts.
10
0%
10
0%
10
0%
10
0%
10
0%
10
0%
10
0%
10
0%
91
%
80
%
84
%
10
0%
86
%
80
%
83
% 89
%
80
%
92
%
66
%
63
%
88
% 98
%
87
%
80
%
80
%
92
%
84
% 94
%
78
%
77
%
0%
20%
40%
60%
80%
100%
Integration of CR Principles
(Q7)
Business Conduct
(Q8)
Performance Management
(Q9)
Remuneration and Bonus Systems
(Q10)
Strategic Decision Making (Q11)
Training & Development
(Q12)
Training of Senior
Managers (Q13)
Stakeholder Engagement
(Q14)
Public Reporting
(Q15a)
Scope of Public
Reporting (Q15b)
Company Sector Index
© Business in the Community 2009
Section 3: Management Practice Section 3 assesses whether a company has developed management practices to address CR issues key to the business in the four areas of Community, Environment, Marketplace and Workplace. Leading companies are able to demonstrate: = policies to ensure responsible behaviours across the business, = objectives and targets to drive continuous improvement, = clear responsibilities defined at all levels, = effective communication systems to share knowledge and latest information, = training provided to relevant staff to ensure competency and delivery of objectives, = a process for stakeholder consultation and engagement across all key areas, = monitoring systems to assess and report progress, = key issues, targets and performance reported publicly.
Community Management
10
0%
10
0%
10
0%
75
%
10
0%
89
%
77
%
91
%
82
%
73
%
90
%
81
%
91
%
84
%
79
%0%
20%
40%
60%
80%
100%
Community Strategy
(Q17)
Targets (Q18)
Community Programmes
(Q19)
Community Partnerships
(Q20)
Monitoring (Q21)
Company Sector Index
Environment Management
10
0%
10
0%
10
0%
58
%
95
%
88
%
91
%
74
%
95
%
76
%
77
%
67
%
94
%
75
%
96
%
86
%
84
%
80
%
0%
20%
40%
60%
80%
100%
Objectives (Q23) Targets
(Q24)
Employee
Environmental Programme
(Q25)
Communication
with External Stakeholders
(Q26)
Environmental
Management System
(Q27)
Environmental
Audit (Q28)
Company Sector Index
© Business in the Community 2009
Marketplace Management
10
0%
10
0%
94
% 10
0%
10
0%
87
% 93
%
77
%
71
% 79
%
93
%
95
%
80
%
74
% 85
%
0%
20%
40%
60%
80%
100%
Product or Service Impact
(Q30)
Customers (Q31)
Supply Chain Management
(Q32)
Influence over the Rules
(Q33)
Consistent Standards and Governance
(Q34)
Workplace Management
75
%
10
0%
65
%
10
0%
70
% 80
%
91
%
88
%
68
%
81
%
94
%
90
%
0%
20%
40%
60%
80%
100%
Corporate Commitment and Disclosure (Q36)
Integration (Q37) Emmployee Programmes
(Q38)
Measuring & Monitoring
(Q39)
Company
Sector
Index
Company
Sector
Index
© Business in the Community 2009
Section 4: Environmental Impact Areas
The following graphs break down each environmental impact area. Each area considers the quality and coverage of data measured and rewards companies that set and publicly report against targets, and those that can demonstrate continuous improvement.
Climate Change 1
00
%
10
0%
67
% 75
%
47
%
97
%
91
%
76
%
73
%
54
%
95
%
82
%
81
%
48
%
62
%
0%
20%
40%
60%
80%
100%
Measuring and Reporting
(Q40)
Scope of Information
(Q41)
Quality of Information
(Q42)
Renewable Energy (Q43)
Performance Improvement
(Q44)
Waste and Resource Management
100%
75%
67%
47%
73% 77
%
64%
33%
85%
88%
73%
52%
0%
20%
40%
60%
80%
100%
Measuring and Reporting
(Q45)
Scope of Information
(Q46)
Quality of Information
(Q47)
Performance Improvement
(Q48)
Water consumption
10
0%
75
%
67
%
88
%
73
%
10
0%
75
%
67
%
88
%
73
%
97
%
96
%
83
%
73
%
67
%
0%
20%
40%
60%
80%
100%
Measuring and Reporting
(Q49 or 54)
Scope of Information (Q50 or 55)
Quality of Information (Q51 or 56)
Targets (Q52 or 57)
Performance Improvement
(Q53 or 58)
Company
Sector
Index
Company
Sector
Index
Company
Sector
Index
© Business in the Community 2009
Section 4: Social Impact Areas
The following graphs provide further analysis on the three social impact areas completed by your company. Each area combines a mixture of management and performance criteria specific to the social impact in question.
Employee Development
10
0%
10
0%
80
%
10
0%
95
%
76
%
45
%
90
%94
%
73
%
62
%
86
%
0%
20%
40%
60%
80%
100%
Corporate Commitment
Measurement and Reporting
Performance Improvement
Employee Programmes
Equality, Diversity & Inclusion
80%
94%
87%
75%
96%
87%
81%
62%
86%
79%
79%
58%
0%
20%
40%
60%
80%
100%
Corporate Commitment and
Engagement
Integration Measuring and Monitoring
Performance Improvement
Community Investment
10
0%
10
0%
10
0%
10
0%
10
0%
75
%
76
%
67
%
69
%
73
%
86
%
80
%
72
%
74
% 82
%
0%
20%
40%
60%
80%
100%
Measurement of Inputs
Measurement of Outputs
Business Benefits
Community Benefits
Reporting
Company
Sector
Index
Company
Sector
Index
Company
Sector
Index
© Business in the Community 2009
Corporate Responsibility Index 2008
Key Changes
We have introduced a number of changes to the Index this year in order for it to remain relevant and challenging and to continue adding value as a management tool. Some questions have been added, strengthened or rephrased and guidance notes have been improved to clarify requirements for supporting evidence. The main changes that have been introduced are as follows:
1) Integration Section:
On the question on ‘Training and Development’ we have introduced a new set of questions on the quality of the training and the identification of future training needs. On the question on Senior Management and Board Member training we have replaced the last question to read ‘Training of board members includes participation in a relevant CR Programme’ On the ‘Advocacy question, the last statement namely: ‘our company receives 3
rd Party recognition for
performance on a key aspect of CR Agenda’ has been removed. On the question on Public Reporting we are asking companies to explain the link between key social & environmental issues with the their core business activities
2) Management Section:
Community: - The question on ‘key issues’ has an additional part which asks to provide the key community
projects in place now and the likely future initiative/plans
- The question on ‘Community Partnerships’ has been softened in that we are asking whether timescales of involvement are agreed at the outset of each strategic partnership, including a formal exit strategy where appropriate.
Environment: - On the question on ‘Objectives’ the qualifying statement: ‘our company can demonstrate how its
significant impacts were selected’ has been removed.
- The question on ‘Targets’ now includes ‘Renewable Energy’ as an additional area.
- The question on ‘Communication with External Stakeholders’ now asks to clarify in any of the statements is not applicable.
Marketplace: - On question 32a&b we have included a question on encouraging suppliers to disclose their carbon
footprint publicly.
Workplace: - This is the area that has gone through the most of changes. We have introduced a sub-question
namely Corporate Commitment and Engagement where we ask whether companies report on Pay Gender Gap;
- When establishing key issues we are asking companies whether they have developed a business case to address those issues.
© Business in the Community 2009
2) Performance & Impact:
Climate Change has included a non-scored question on publicly disclosure through the Carbon Disclosure Project. The question on Scope of Information has been aligned to the GHG Protocol and now companies are able to tick all that apply.
On the ‘Performance improvement’ question we are asking now for absolute figures. We recognize the fact that for some businesses it may be difficult to source renewable energy, therefore we ask for the reasons why this may be the case.
Waste Resource Management now asks companies to disclose absolute figures for Waste generated/disposed and normalised figures for waste recycle/re-used.
Biodiversity now asks companies that participate in the Wildlife Trust’s Biodiversity Benchmark to disclose their performance and skip the whole section on Biodiversity which would give them full mark
Health, Safety & Wellbeing There is a focus on Absence Management which is now a question in its own right. within H,S&W-B
Employee Development There is an emphasis on Senior Management engagement on reviewing the percentage of the investment in Learning & Development by business area and at different levels of the organisation.
Diversity Impact area has been renamed to Equality, Diversity and Inclusion. We are asking companies whether they have integrated Equality, Diversity and/or Inclusion across different areas of their organisation such as Pay and Reward, Change Management, Learning and Development etc.
Migrant Workers has been removed as impact area and are now integrated within the Equality, Diversity and Inclusion impact area.
Community Investment – Benefits and Impacts does no longer ask to list the two of the community investment programmes. On the community benefits question, we have removed the qualifying statement on being able to demonstrate sustainable social impact through monitoring and review process.
© Business in the Community 2009
CR Index 2008 Additional Services Available for Participating Companies BENCHMARKING PLUS INDEX OFFERING The Benchmarking and Reporting team will be offering a Benchmarking Plus option to those companies seeking further feedback on their Index performance. As in previous years, there will be a fee charged for companies wishing to take-up this offer, based on the following two options:
1. Benchmarking Plus Mini - £500 (+VAT)
PowerPoint report on your performance with recommendations for areas of improvement across the corporate responsibility agenda, identifying ‘quick wins’ and ‘significant issues’
Meeting to present the report to your internal audience, discussing findings, recommendations and key actions moving forward as well as highlighting recommended activities based on our learning from the Index process
Outline plan for reaching the next band next year
2. Benchmarking Plus Full - £2,250 (+VAT)
As above, but with an additional bespoke written report as provided to companies participating in the Private Benchmark, usually costed at £3,500, which can be tailored for individual company needs and includes:
Formal document, highlighting key areas for action, under a three stage prioritisation format
Further detailed analysis against peers and guidance to support the company in developing a corporate responsibility strategy that learns from best practice in your industrial sector
Additional Impact Area analysis relating to areas not completed this year with recommendations for future action
Thematic recommendations and concise action plan for next implementation phase
Presentation of findings to engage senior management team/board Additionally, we are happy to provide advisory services based on your Index participation, tailored to your specified need. Please contact us to outline your requirements. To express interest in these services, please contact [email protected]
© Business in the Community 2009
Business in the Community mobilises business for good. We inspire, engage, support and challenge companies to continually improve their impact on society. We work through four impact areas: Marketplace, Workplace, Environment and Community. With more than 850 companies in membership, we represent 1 in 5 of the UK private sector workforce and convene a network of global partners. We’re committed to help members integrate responsible business, share experience and take collaborative action. Why? It’s just good business.
Business in the Community 137 Shepherdess Walk London N1 7RQ Telephone: 0870 600 2482 Fax: 020 7253 1877 Email: [email protected]
Registered Office: 137 Shepherdess Walk, London N1 7RQ. Telephone: 0870 600 2482. Registered Charity No: 297716. Company Limited by Guarantee No:1619253.