Topic 2: Process IdentificationName:- Nordiana Binti Bardan (GP02686) Class:- TU6124Task No:- Individual task #1Link :- http://www.slideshare.net/dianabardan/task-1-nordiana-bardan

Question

1. Consider the case of a bank and the classification criteria product type, service type, channel, and customer type. How do these criteria relate to each other?

2. Consider the case of a university. What are examples of functions does a university implement for these two processes: – develop and manage products and services– manage customer service?

Explanation

1

•Bank provide product and service via multiple channel type to they're customer

2

•Bank have multiple type of customer, bank must be able to identify the product and the service that the customer subscribe

3

•Bank must make sure Customer have an account and enough money (product) before make transaction.

4

•Bank must make sure only valid customer before make transaction via multiple type of channel.

5

•Bank must eligible to identify they're customer before give service.

6

•Customer required bank service and product for safety asset and future

Explanation

2. Identify Functions

The product and services in university are teaching, certification and any related to student like:-– Application to enter the university– Admission for every semester like drop and add course– Fee Payment from student or multi sponsor (biasiswa)

2. Identify Functions

Managing service for student and teaching related to :-– Students Examination– Students Graduation/Alumni–Managing Faculty, to facilitate students