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Taking desktop virtualization from pilot to production

Chris MertensCIO/Director of Information Technology

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Who: Hamilton County, Indiana

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•One of the fastest growing counties in U.S.• 4th largest County in Indiana•Most affluent and educated county in state•Named “America’s BestPlace to Raise a Family” by Forbes.com in 2008

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What: desktop virtualization goalsContentstyleguidelines• Provide virtual desktops to 600 users

• Done in conjunction with migration to windows 7 & office 2010• Planned completion end of 2012

• Users/machines excluded• Public safety vehicles• GIS workstations• Power users

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Why: business drivers / expected resultsContentstyleguidelines• Reduce long-term capital expenditures

• Reuse existing Dell desktops to run current OS/office products• Eventual purchase of Dell Wyse thin/zero clients

as computer replacements• Centralized management• Enhanced security• Enhanced disaster recovery

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How: current VDI infrastructureContentstyleguidelines• Servers

• Seven 11th generation Dell blades (M610)

• Storage • Four, Dell EqualLogic

hybrid SAN (SSD/SAS) - VDI only

• VMware view• Version 4.6 to start• Upgraded to version 5.1

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How: current VDI infrastructureContentstyleguidelines• Mixture of desktops

• Non-persistent (majority)• persistent

• Application virtualization• ThinApp to start• Unidesk in July 2012

• End Points• Existing desktops• Dell FX100

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ChallengesContentstyleguidelines

• Terrible response from end users•Only 130 users moved to virtual between June 2011 and July 2012• 8 different gold images to support•More persistent (dedicated) than we planned•An extreme number of scripts to support• Printing was difficult• Inability to virtualize applications•User personalization

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Why the pushback?Contentstyleguidelines

•Applications

• Printing

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What happened in July?Contentstyleguidelines

Purchased Unidesk desktop layering software• Manages windows OS, apps, and users;

integrates with VMware view• 250+ Virtual desktops in just 3 months!• No personalization/user settings issues• No application issues• Application performance improved• Very few printing issues

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What we are seeing now?Contentstyleguidelines

•One gold image to manage (OS layer)• 20+ applications layered (virtualized)•Very few helpdesk calls•Centralized management of desktops is becoming a reality•No desktop replacements purchased in 2012•New VDI users each day!!

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The future Contentstyleguidelines•Moving toward 600 virtual desktops ASAP• Potential to move past 600 with combination of Dell and Unidesk

•Upgrade to Unidesk 2.0 (In progress)•More thin/zero clients deployed (2013)•More workers with tablets and other devices accessing enterprise apps through VDI

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Lessons learned / adviceContentstyleguidelines• Classify users up front and carefully

• Start with basic kiosk and office workers• Make sure you have a complete inventory of all

applications used in your environment• Avoid virtual desktop conversation with users

• Everything was blamed on virtual• If possible, deploy new hardware• Tools outside of the standard VMware tools are

needed if you are doing anything beyond basic desktop deployments

Comprehensive, end-to-end, hardware solutions from the desktop to the datacenter

Trusted sales and support teamsWhy Dell

?

Competitive pricing and exceptional service

Innovative software solutions that help manage our hardware investments

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Dell offers a complete, end-to-end solution

StorageCloud Server Networking

Provisioning Software Management Software Virtualization Software Third Party Software Security

Presentation VDI Cloud PC Shared Web

Network Datacenter

Other Peripherals

Virtual Machines

TabletsMobile

thin/zero Clients

Personal Computers

Cloud PCsServ

ices

End User Computing

Thin/zero Clients

Infrastructure

Application Delivery Model

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Let’s get started

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