taking conversational design to the next level
TRANSCRIPT
Taking conversational design to the
next level
Sharon O’DeaFounder and Principal Consultant, Lithos Partners
Credit: Jonathan Phillips
Employee Life Cycle
Employee Value Proposition
Talent Development
Employee Satisfaction
Employee Perks
Sum of all the perceptions employees have about their
interactions with the organisationin which they work. Ex is the
totality of an employee’s experiences
Ex
Intranet
ESN Self-serve HR
Learning Management
Line of business
applications
Records management CRM
Resource planning
Inventory management
Finance
Travel booking
What are chatbots?
Chatbots in the wild
Ex
Hype
@sharonodea
What does that look like?
Can I book holiday?
Sure. When for?
Book
I’m afraid someone else in the team is off at that time. Would you like to ask your manager for an exception, or try different dates?
Ask my manager Try different dates
Book meetings
Approve expenses
Frequently asked questions
Data capture
Repair Bot
REALITY CHECK
HR IT Finance
Travel Learning Inventory
get search right first
poncho.is
getrescue.io
Bus Uncle (Singapore)
blog: intranetizen.comweb: sharonodea.co.ukemail: [email protected]: @sharonodea