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The top documents tagged [telephony technology]
H2IT Products And Bpo Profiles
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1 Beyond Third Generation Cellular Networks: The Integration of Internet and Telephony Technology Randy H. Katz UC Berkeley BT Labs 31 March 2000
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Provide customer helpProvide SupportOffer Advise Manage customer accounts; e.g. pay bills Call Centre Functions
219 views
Call Centres
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IT Project Management Greg Dexter City of Los Angeles Cheng Li Cal State Los Angeles
217 views