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The top documents tagged [services customers value]
value Chain
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Value Chain Management: Functional Strategies for Competitive Advantage McGraw-Hill/Irwin Contemporary Management, 5/e Copyright © 2008 The McGraw-Hill
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Value Chain Management: Functional Strategies for Competitive Advantage chapter nine Copyright © 2014 by The McGraw-Hill Companies, Inc. All rights reserved
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Chapter 13: Designing and Managing Services
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