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The top documents tagged [provider gaps]
Chap02 gaps model
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IMPROVING SERVICE QUALITY AND PRODUCTIVITY Chapter 14
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Service Quality This is the regularity with which a service provider can provide efficient services to the customers. It is imperative for every organization
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At your service: Profitable Services Marketing Nadine Robinson Pre-doctoral candidate, International MBA, B.Comm.2009
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The Gaps Model of Service Quality The Customer Gap The Provider Gaps: Putting It All Together: Closing the Gaps Chapter2
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Gap_Model
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