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The top documents tagged [itsm processes]
Housing Society’s ISO 20000 Journey Peter Miao, Corporate IT Manager 25 January 2007
214 views
ESP Team Presentation. Enabling Operational Excellence Operational Excellence Optimum delivery of IT Services Proactive Problem Management User Self-
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FitSM Foundation 1 Foundation training in IT Service Management according to FitSM Version 2.8 This work has been funded by the European Commission. It
217 views
Www.tms-ua.com TMS - Cooperation partner of TÜV SÜD EFFECTIVE SERVICE MANAGEMENT based on ISO/IEC 27001 & ISO/IEC 20000-1
222 views
Cost Efficiencies and Revenue Opportunities for IT in Shrinking Budgets Kelly P. Doney Associate Vice President for Enterprise Applications
[email protected]
217 views
ESP Team Presentation
39 views
ITSM Guide - Extract Chapter 4 - Implementation
234 views
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