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The top documents tagged [customer vent]
Telephone Skills Presented by: Deborah Edwards Components of Communication Verbal Communication Face-To-Face Phone 1. Body Language,55%0% Gesture, facial
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DELIVERING QUALITY CUSTOMER SERVICE BY THINKING LIKE A CUSTOMER ACTING LIKE AN OWNER The Power is Mine Presented by: Cynthia Hamlet
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Dealing with Difficult Customers
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Handling Difficult Situations. 2 Objectives Understand why customers sometimes behave in challenging ways Use proven techniques to handle irate, difficult,
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