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MessagesCity Mayor iiCity Vice-Mayor iii

Introduction / Foreword iv

Vision and Mission of the City 1Brief Historical Background of the City 2Geo-Physical Characteristics 6Population and Demographic Profile 11Performance Pledge (City Government of Batac) 22

I. EXECUTIVE SERVICES

A. Office of the Mayor1 Performance Pledges 232 Securing Mayor’s Clearance 253 Request for Mayor’s Approval to Hang

Streamer(s) 26

4 Request for Mayor’s Approval to ConductAdvertising and Promotional Activities 28

5 Request for Solemnization of Marriage 296 Request for the Use of the Imelda Cultural

Center/City Basketball Court, City TouristBuses, Kalipi Training Center, and CityEquipment

30

7 Request for the Use of the City Ambulance 328 Securing Mayor's Endorsement to Cut Tree(s) 359 Request for Mayor's Permit for a Not-for-Hire

(Private) Tricycle37

10 Securing Mayor's Permit for Fund RaisingActivities/Silicitation 39

11 Securing Mayor's Permit to Conduct Motorcadeor Procession 41

12 Seeking Mayor's Approval on BarangayRequest(s) 43

13 Request for a Discounted Rate of Burial Plot atthe City Cemetery 45

14 Securing Mayor's Endorsement to Borrow Blood47

Sangguniang Panlungsod Resolution Adopting the City of Batac Citizen's Charter, 2017 Edition

TABLE OF CONTENTS

FACTS ABOUT THE CITY

CITY FRONTLINE SERVICES

15 Application for the Junior City Scholarship

Program 48

B. Human Resource Management Office1 Vision 502 Mission 503 Performance Pledges 504 Answering Inquiries on Application for

Employment51

5 Issuance of Service Record/Certificate ofEmployment and Other HR Records

52

6 Initial Processing of Terminal Leave Pay 53

C. City Budget Office 1 Vision 542 Mission 543 Performance Pledges 544 Preliminary Review of Barangay

Annual/Supplemental Budget 55

5 Certifying the Obligation as to Existence ofAppropriation 57

D. Office of the City Accountant1 Vision 602 Mission 603 Performance Pledges 604 Issuance of Certificate of Compliance 61

E. Office of the City Planning & Development Coordinator1 Vision 622 Mission 623 Performance Pledges 634 Securing of Zoning Certification for Business

Establishments Permit 65

5 Securing of Zoning/Locational Clearance forBuilding Construction

68

6 Securing of Mayor's Permit on Zoning for FenceConstruction 72

7 Securing a Zoning Certificate for Land Use 758 Requesting Research Assistance/Request for

Data at the City Planning and DevelopmentCoordinator Office

77

9 Requesting Preparation of Program of Work forProposed Barangay Project to be Funded byBarangay Development Fund

80

10 Requesting Preparation of Program of Work forthe Proposed Barangay Project to be Funded bythe City Government

82

11 Requesting Technical Assistance in thePreparation of the Barangay Annual InvestmentProgram (AIP) and the Barangay 20%Development Fund

84

12 Availing of Cemetery/Burial Plot at the CityPublic Cemetery 86

II. LEGISLATIVE SERVICES

A. Office of the Sangguniang Panlungsod1 Vision 892 Mission 893 Performances Pledges 894 Issuance and Renewal of Motorized Tricycle

Operator's Permit (MTOP) 91

5 Referrals of Barangay Ordinances, Resolutions,Annual and Supplemental Budgets as well asFinancial or Accomplishments Reports ofDifferent Offices

94

6 Request/Secure Certified True Copy ofOrdinances, Resolutions, Briefs of Minutes ofSessions, Committee Hearings and OtherDocuments

96

7 Accreditation or Re-Accreditation of Non-Governmental Organizations (NGOs) 97

8 Using and Borrowing of Books and Availing ofComputer/Internet Services in the Library

99

III. SOCIAL SERVICES

A. Office of the City Social Welfare & Development Officer1 Vision 1012 Mission 1013 Performance Pledges 1014 Aid to Individual in Crisis Situation (AICS) 1025 Issuance of Social Case Study Report 1036 Issuance of Certificate of Indigency 1057 Enrolment of Children with Disabilities in the

Stimulation and Therapeutic Activity Center(STAC)

106

8 Pre-marriage Counseling (PMC) 1079 Issuance of the Senior Citizen's Identifications

Cards 109

10 Issuance of Purchase Slip/Booklet to SeniorCitizen and Person/s with Disability (PWDs) 110

11 Provision of Physical Therapy TreatmentSessions to Children with Disabilities 111

12 Provision of Fine Motor Development Sessionsto Children with Disabilities 112

13 Provision of Special Education Sessions toChildren with Disabilities 113

14 Provision of Emergency Shelter Assistance 11415 Issuance of the Solo Parent's Identification

Cards 115

16 Enrollment of Children in Child DevelopmentCenter 117

17 Center-Based Early Childhood Care andDevelopment 118

B. Office of the City Health Officer

1 Vision 119

2 Mission 119

3 Performance Pledges 119

4 Provision of Medical Consultation andTreatment 121

5 Issuance of Sanitary Permit and HealthCertificate for Business 122

6 Securing Medical Certificate 125

7 Requests for Solution/s for Sanitation-RelatedComplaints 126

8 Request for Dental Services 128

9 Request for Anti-Rabies Vaccine 12910 Request for Immunization Services 130

11 Request for Medical Laboratory Services 132

12Provision of Medical Consultation, Treatmentand Management of Patient with Tuberculosis(TB)

135

13 Provision of Birthing Services 136

C.

1 Vision 138

2 Mission 138

3 Performance Pledges 138

4 Provision of Job Referral for Local Employment 139

5 Provision of Labor Market Information 141

6 Posting of Job Vacancies 142

7 Provision of Overseas Employment FacilitationServices for Applicants 143

Public Employment Service Office (PESO) - Human Resource Management Office

8 Provision of Overseas Employment FacilitationServices for Employers 145

9 Processing of Availment of Special Program forEmployment of Students (SPES) 146

D.

1 Vision 1492 Mission 1493 Performance Pledges 1494 Provision of Public Information 1505 Request for Initial Processing of Batac Citizen's

Centenarian Awards Claims 151

IV. CIVIL REGISTRY SERVICES

A. Office of the City Civil Registrar1 Vision 1532 Mission 1533 Performance Pledges 1534 Timely Registration of Certificate of Live Birth 1555 Timely Registration of Certificate of Live Birth

of Illegitimate Child 157

6 Registration of Certificate of Death 159

7 Registration of Certificate of Death withTransfer of Cadaver Certificate 161

8 Timely Registration of Certificate of Marriage 1629 Issuance of Transcription/Certification of Birth,

Marriage and Death and Markings of CertifiedMachine Copy

164

10 Registration of Legal Instruments 16611 Filing for Petition for Change of First Name

(CFN) and Correction of Clerical Error UnderRepublic Act 9048 and Republic Act 10172 (Ana Act Further Authorizing the C/MCR or the CGto Correct Clerical or Typographical Errors inDay and Month in the Date of Birth or Sex of aPerson

171

12 Securing a Marriage License 17513 Registration of Court Decrees (Annulment,

Adoption, Presumptive Death,Rectification/Revocation/Rescission ofAdoption/cancellation or Correction of Entriesre: Year of Birth and Citizenship)

177

14 Application of Supplemental Report 179

Office of the Mayor - Community Affairs and Development Office

15 Request for advance endorement (Piecemeal)to Philippine Statistics Authority (PSA) forissuance of Security Paper

181

16 Request fo Endorsement on Civil Records to theCivil Registrar General 183

17 Late Registration of Birth, Marriage or Death 18418 Out-of-Town Registration/Reporting 187

V ECONOMIC SERVICESA. Office of the City Treasurer

1 Vision 1892 Mission 1893 Performance Pledges 1894 Payment of Business Taxes, Fees and Other

Charges 191

5 Securing Community Tax Certificate 1926 Securing Professional Tax Registration 1947 Branding and Securing Certificate of Ownership

of Large Cattles 195

8 Securing Certificate of Non-Tax Delinquency 1969 Securing Transfer Tax Certification 198

10 Cash Division 20011 Administrative Division 20112 Payment of Delinquent Real property Taxes 20213 Payment of Updated Real Property Taxes 203

B. Office of the City Assessor1 Vision 2062 Mission 2063 Performance Pledges 2074 Request for Certified True Copy of Tax

Declaration and Certifications relative toassessment and ownership of Real Properties 209

5 Request for an updated Tax Declaration ofTransfer of Ownership and Conforming ofCertificate of Title

210

6 Appraisal and Assessment of NewlyConstructed/Renovated Buildings and otherimprovements and Newly Installed Machinery 212

7 Request for an Updated Tax Declaration forsimple Transactions (Correction of Area andCorrection of Name)

213

8 Request for an Updated Tax Declaration oinCases of Change of Classification or Change asto actual Use of a Certain Property

215

9 Request for lot verification in the cadastralMaps/Tax Maps 217

10 Request for Lot Identification in the CadastralMaps/Tax Maps 219

11 Request Updated Tax Declaration of Subdividedor Consolidated Lots 220

12 Request for new Tax Declaration of a Parcel ofLand declared for the First Time 222

13 Request fo Annotation and cancellation of theEncumbrance in the Field Appraisal andAssessment Sheet (FAAS) and Tax Declaration 224

14 Issuance of Notice of Assessment 22515 Verifying History or Previous Records of Real

Property 226

C. Office of the City Treasurer - Market Section1 Vision 2272 Mission 2273 Performance Pledges 2274 Payment of Rental Fees at the Public Market

and Riveride Empanadaan 229

5 Payment of Market Entrance Fees at PublicMarket 231

6 Payment of Terminal Parking and Passage Feesfor Buses and Jeepneys 232

7 Payment of Parking Fees of Trucks and otherConveyance discharging merchandise at thePublic Market

233

8 Calibration o Weights and Measures 2359 Issuance of Sticker for Annual Fees for Delivery

Truck/Van 236

D. Office of the Mayor - Market Section1 Vision 2372 Mission 2373 Performance Pledges 2374 Issuance of Certification as a Registered

Stallholder/Vendor 238

5Issuance of Certification of Ceased Stallholders 239

6 Processing of Application to Lease a Stall 2407 Processing/Renewal of Contract of Lease 242

8 Issuance of Certification of Non-Delinquencyand Assessment of Gross Sales for the Renewalof Business License

243

9 Issuance of Sticker for Annual Fixed Tax forDelivery Truck/Van 245

10 Payment of Parking Fees of Trucks and otherConveyance Discharging Merchandise at thePublic Market

246

11 Complaints Against Illegal Vending and OtherMarket-Related Concerns 247

E.

1 Vision 2482 Mission 2483 Performance Pledges 2484 Securing Mayor’s Permit to Conduct Business

within the City 249

5 Securing Individual Mayor's Permit (WorkingPermit) 252

6 Securing Certificate of Business Closure 2537 Issue Certificate of Renewal of Mayor's Permit

to Operate Business 255

8 Securing Certificate of No Existing Business 2579 Securing Mayor's Permit to Group Activities,

Advertisement, Promotional Activities, Hangingof Streamers, Parade and Motorcade

258

F.1 Vision 2602 Mission 2603 Performance Pledges 2604 Arrange Tours for City Visitors and Guests 261

VI. DISASTER RISK REDUCTION MANAGEMENT SERVICESA.

1 Vision 2622 Mission 2623 Performance Pledges 2624 Request for Search, Rescue and Clearing during

and after a Disaster or Calamity 263

5 Request for Inspection and Validation ofDamaged Infrastructure/AgriculturalInfrastructure due to the Occurrence ofCalamity

265

Office of the Mayor - Tourism and Events Section

Office of the Mayor - Disaster Risk Reduction Management Division

Office of the Mayor - Business Permits and Licenses Section

6 Request for Training Services on DisasterManagement, basic Life Support and First Aid 267

VII. INFRASTRUCTURE, ENGINEERING & GENERAL SERVICE SERVICES

A. Office of the City Engineer1 Vision 2682 Mission 2683 Performance Pledges 2684 Request for Program of Works for Any

Infrastructure Project 270

5 Request for Utilization of Heavy Equipment and Vehicles 271

6 Request for Rental of Equipment 272

7 Request for Minor Maintenance Repair 2748 Request for Inspection and Preparation of

Statement of Work Accomplished for Collectionof Payment as per Contract

275

B. Office of the City Building Official

1 Vision 2772 Mission 2773 Performance Pledges 2774 Securing Building Permit 2795 Securing Certificate of Occupancy 2836 Securing Certificate of Annual Building

Inspection 286

7 Securing Fencing Permit 2888 Securing Electrical Permit (For Small

Residentil/Water Pump) 292

9 Securing Permit for Temporary ServiceConnection 296

10 Securing Demolition Permit 29811 Securing Sign Permit 30112 Securing Excavation and Ground Preparation

Permit 304

13 Securing Mechanical, Architectural, Electronics,Civil/Structural Permit 306

14 Issuance of Building Inspection Clearance forBusiness License Permit 310

15 Issuance of a Certification 312

C. Office of the City General Service Officer

1 Vision 3142 Mission 3143 Performance Pledges 3144 Clearing/ Brushing/Trimming and Punning of

Trees along the National Highways, MajorRoads and barangay roads

315

5 Preparation of Program of Works 3176 Request for the Installation of

Tents/Bleachers/Stage and Provision ofFacilities, Sound System, Chairs, Tables andother Equipments

318

7 Collection of Garbage of BusinessEstablishments 319

8 Repair and Maintenance o Street Lights, OfficeBuildings, Office Equipments and other facilitiesof the City Government of Batac

320

9 Inspection and Acceptance of Delivered Goods 322

VIII> AGRICULTURAL SERVICESA. Office of the City Agriculturist

1 Vision 3232 Mission 3233 Performance Pledges 3234 Provision of Quality Seeds (Hybrid and Certified

palay Seeds, Hybrid Yellow Corn and VegetableSeeds)

323

5 Crop Protection Assistance/Services 3246 Agri-Infrastructure Services 3257 Fish Production and Mangement Services 3268 Seed Certification 3279 Re-Strengthening of Agri-Related Civil Society

Organization328

10 Crop Insurance Assistance 33011 Pre and Post Harvest Facilities 33112 Livelihood Assisatnce 33313 Issuance of Certification as Bonafide Farmer 33414 Request for Forest / Fruits Tree Seedlings to

support the Clean and Green Program of theCity

335

IX. VETERINARY AND SLAUGHTERHOUSE SERVICESA. Office of the City Veterinarian

1 Vision 336

2 Mission 3363 Performance Pledges 3364 Treatment of Sick Livstock, Poultry and Pets 3375 Request for Vaccination Services 3386 Issuance of Shipping Permit 3397 Monitoring and Inspection of Livestock and

Poultry to be infected with diseases 340

8 Veterinary Routine Procedures 3419 Issuance of Slaughter Permit 341

10 Weighing of Animals 34311 Slaughtering of Food Animals 34412 Post Abattoir Operation 34613 Assistance to Researchers 347

ANNEXESAnnex 1:City Officials 348Annex 2 City Government Department Heads and City

Government Assistant Department Heads 349

Annex 3 City Government Department Heads and City Employees 350

Annex 4:Suggestions and Complaints, Redress and Feedback Mechanism 362

Annex 5:Allowable Period of Extension Due to Unusual Circumstances 363

Annex 6:Client Feedback Form 364

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M E S S A G E

The City Government of Batac abide by the thrust of the National Government to improve its services, reduce bureaucratic red tape, and prevent graft and corruption through Republic Act 9485, also known as the Anti-Red Tape Act. The Citizens’ Charter of the City of Batac was crafted to ensure that our constituents are provided with utmost service grounded on integrity, transparency, and accountability. This Citizen’s Charter contains the step by step processes on how to avail frontline services from different departments/offices and has been updated, revised and reviewed to ensure that the quality of work and services provided to our citizens is standardized and exceptional.

I firmly believe that “Public Office is a Public Trust”. Loyalty, trust, and honesty in the highest order are of great importance, without such, one does not have a place in government. I am positive that our Citizens’ Charter would enable us to help extend better services to our people as we continue to improve our capabilities in the promotion of the general welfare of the Bataqueños.

My prayers to the Almighty to bless and keep us always in all our endeavors.

(SGD.) ENGR. ALBERT D. CHUA City Mayor

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M E S S A G E

The updating of “BATAC Citizen’s Charter” is another significant accomplishments of the City of Batac for the year 2017. It manifests the commitment of the City Government in its continuous quest to give quality service to the public. This service guidebook will lessen the burden of the public in availing the various services that the government offer to its clientele. This will mean fast and proper delivery of service from your public servants in the city government. With high hopes that this book may serve as catalyst to eradicate red tape in the government system. (SGD.) JEFFREY JUBAL C. NALUPTA City Vice Mayor

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FOREWORD

One of the crucial ingredients of development in any society is good governance. The Asian Development Bank identifies four elements of good governance – accountability, participation, predictability, and transparency.

This was the guiding principle of the City Government of Batac in the preparation, crafting and publication of the Batac City Charter, a guidebook of essential public services of the City.

It describes the identified priority services of the City Government designed for the benefit of clients- the fifty thousand constituents of the City of Batac.

The Citizen’s Charter contained the following key features; Vision, Mission and Goals of the City Government Physical and Demographic profile of the City

Different Frontline Services of the City Government Step by Step Procedure for Availing each Service Response Time for its Delivery Officials/Staff/Personnel Responsible for the Service

List of Requirements/Documents a Client must comply to facilitate service delivery Performance Pledge of City Officials and Employees Redress/Feedback Mechanisms Directory of Offices and Officials in the City Government

The Citizen’s Charter is a collaborative undertaking of all the departments of

the City Government in compliance with Republic Act No. 9485, otherwise known as the Anti Red Tape Act of 1997. A technical working group was organized to define the structure and design of this document.

However, prior to crafting of the Citizen’s Charter, initiatives were already undertaken by the City Government to improve the delivery of public services such as the introduction of 5S ways to improve productivity, posting of workflow and functional charts in all departments, participation in the quality productivity programs of the National Economic and Development Authority and the e-Governance program of key frontline services of the City government such as the Civil Registration Program, Real Property Computerization Program, Tricycle Franchising System, e- Business Permits Licensing System and the e-Real Property Tax System.

The Citizen’s Charter shall be eventually published and distributed to the public to generate feedback and interest in the guidebook.

It is hope that the services will expand and improve as the infant City of Batac takes its momentum for growth and development.

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VISION

Batac City, “The Home of Great Leaders”, fortify its

economic supremacy in Northern Luzon, through a

development oriented in agriculture, entrepreneurship,

commerce and industry; where peace loving and friendly

people live in an environmentally – sustainable, and

disaster resilient community, governed by responsive

political leadership.

MISSION

To provide effective and efficient public service to

Batacqueños empowering them to become active partners

in ensuring political, social, cultural, ecological and

economic development for a better quality of life in

harmony with God, man and nature.

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1. FACTS ABOUT THE CITY OF BATAC A. Brief Historical Background

1. Etymology

Historical records regarding the origin of the name Batac are not available.

Nevertheless, the people believe that Batac was already the name of the place even before the coming of the Spaniards. In some early accounts of the Spaniards, the name of the town was also written as Batag (Blair and Robertson, 1973).

There are three theories through which the natives of the place explain how their town got its name. One is that Batac is indigenous to the place. The term Batacmeans an assistance given to another who is in need of help. Hence, the name must have been derived from the common trait of the people who are ever ready to extend a helping hand to anybody whether he is a native of Batac or not.

Another theory is that, it must have been the Indonesians who settled in the place who

had given the name Batac. These Indonesians migrated to the archipelago from Southeastern Asia about 5,000 years ago (Zaide, 1968)

Third version traces the origin of the name Batac to a folktale which goes: Legend has

it that many years ago, a certain spot in the town of Batac which was still a wilderness, there was a man digging for a root crop called camangeg. It is said that while he was digging, he accidentally fell into the deep, narrow hole. He struggled hard to get out but his efforts were all in vain. He cried for help but there was nobody around. He waited for hours and had given up hope of being saved when fortunately, two men from neighboring town of Paoay happened to pass by. They heard the man shouting and traced it to where he was trapped. Upon seeing him, they heard the man say "Bataquennac! Bataquennac!" The two men did not understand until the man explained that he was saying, "Help me up! Help me up!" Upon understanding what he meant, the two men hauled him out of the hole. When the two men reached their hometown, they told their story to their friends. Since then, the town has been called "Batac," which is derived from the word "Bataquennac."

2. Creation

In early 1687, the first site of Batac was San Jose, now called Palpalicong or Barangay

No. 12. There were two separate communities at that time. One was the Christian Community which was headed by a chief called Captain Bazar, and the other one a Non-Christian group called Itneg, headed by a Captain Tagley who was then occupying Sitio Nangalisan, now a part of Barangay No. 25-S Payao.

With the passing of time, the non-Christian were assimilated by the earnest and peace-

loving Christians as Spain pushed through the frontiers by means of the cross and sword, the doctrines taught, and left it by Christ. From then on, the united communities grew into the town of Batac.

Although Batac was founded by the famous conquistador Juan de Salcedo way back

in 1577, shortly after he had established sovereignty in Vigan, Ilocos Sur, records available do not show what happened that year up to the year 1708. Let it suffice to state that like other communities, the people formed a government to the simplest type and rules were formulated

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to be followed by the people. It can be said that it passed thru the encomienda system which succeeded the barangay state of local government.

3. Batac’s History Towards Cityhood

It is said, “the past is a prologue to the future”. This brief account of the town’s colorful history is by no means complete. Since 1708, the town has progressed significantly. It has encountered countless hardships in the course of its existence, including those precipitated by earthquakes, cholera and other epidemics, great fires, devastating floods and similar calamities. Through the years, Batac’s ability to survive wars, economic difficulties and political turmoil among others, has been proven by its consistent re-emergence as a stronger and better town, eager to meet the challenges of tomorrow.

As an aftermath of the Aquino Administration, Batac became a fourth class

Municipality by the virtue of Executive Order Number 249 signed by President Corazon Aquino on July 1, 1987. E.O. 249 also provided the Income Standardization of Municipalities. It also served as a basis for fixing the minimum tax ceilings impassable to local governments. This is to determine administrative and statutory aids, financial grants and other forms of assistance to local government and for implementation of salary laws and administrative emoluments that local government officials and personnel may be entitled to.

And on July 1991, Batac became a third class municipality under the New Local

Government Code (R.A. 7160). As per MC No. 97- 3(32), and the Department of Finance, Department Order No. 24-97, dated March 26, 1997 Batac which had an average annual income of P18,173,023.37 from 1992 to 1995 was reclassified into a 2nd class municipality effective July 1, 1996.

After four years of progressive development of Batac, on July 1991, Batac became a

third class municipality under Republic Act 7160 otherwise known as the New Local Government Code of 1991. Further, as per Memorandum Circular (MC) No. 97 – 3(32), and the Department of Finance, Department Order No. 24 – 97, dated March 26, 1997, Batac, which had an average annual income from 1992 to 1995 of eighteen million one hundred seventy three thousand twenty three pesos and 37/100 only (Php 18,173,023.37) was reclassified into a second class municipality effective July 01, 1996. And on January 28, 2002, as per M.C. No. 01 – M(34), Batac, which had an average annual income from 1996 to 2001 of forty six million nine hundred twenty eight thousand three hundred fifteen pesos and 55/100 only (Php 46,928,315.55) was reclassified into a first class municipality. And again, after almost four years, Batac was then reclassified into a higher class municipality. From a first class municipality to a higher first class municipality. This is as per M.C. No. 01-C, effective November 23, 2005. Batac then had an average annual income from 2002 to 2005 of one hundred eleven million two hundred fifteen thousand nine hundred thirty four pesos and 70/100. (Php 111,215,934.70)

Batac’s cityhood all started with a dream and aspiration in 1998, when it was already

qualified to become one. The people of Batac expected cityhood to come sooner, but it did not. It took all nine years to achieve this “elusive” dream. It was a long wait,Batac almost did

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not have it. But with the firm determination of the municipal officials, barangay officials and municipal employees, headed by the then Mayor Jesus R. Nalupta, Sr., the support of the sympathetic congressmen and senators, and the prayers of the people, Batac finally became a city. This is through House Bill No. 6004 which lapsed into law on March 24, 2007. Then, on June 23, 2007, through a plebiscite, the people of Batac supported the conversion of Batac into a component city with an overwhelming YES VOTES or 89% of the total cast votes. It was then proclaimed as a component city on June 23, 2007 by virtue of Republic Act No. 9407, An Act converting the Municipality of Batac in the Province of Ilocos Norte into a component city to be known as the City of Batac.

But on November 18, 2008 a distressing circumstance jolted the16 newly created

cities, including the City of Batac when the High Tribunal junked the cityhood bills of 16 cities by a vote of 6-5, and declared their conversion as unconstitutional.

In spite of this, Mayors of the 16 cities filed a motion for reconsideration. On March 31,

2009, the SC, by a vote of 7-5, denied the first MR for lack of merit. The High Tribunal also said that no further pleadings should be entertained.

On April 28, 2009, the Court, by a vote of 6-6, denied a second MR, again for lack of

merit. The tribunal also said that no further pleadings should be entertained and that an entry of judgement shall be made in due course.

On May 21, 2009, the Court declared the nullification of the said cityhood laws. The

ruling was recorded in the entry of judgment, which means that the case is closed and the decision is ready for execution.

On June 2, 2009, the SC, in en banc resolution finally closed the case of the cityhood

laws. However, in spite of the said resolution, Mayors of the 16 Cities and their constituents continued to appeal and plead with the High Tribunal.

And on December 21, 2009, the supreme court, with a majority vote of 6 to 4, reversed

and set aside its November 18, 2008 decision and declared as constitutional the cityhood laws converting the 16 municipalities to cities. this ruling was a reversal of the earlier decision of the supreme court that turned them back to municipalities under entry of Judgment of General Record (G.R.) Nos. 176951 and 177499 which became final and executory on May 21, 2009 as stated in COMELEC Memorandum dated June 3, 2009

The exemption accorded the 16 municipalities is based on the fact that each had

pending cityhood bills long before the enactment of RA 9009 that substantially distinguished them from other municipalities aiming for cityhood. On top of this, each of the 16 municipalities also met the PhP 20 million income level exacted under the original provisions of Sec. 450 of the 1991 Local Government Code. (GR No. 176951).

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But on August 2010 the Court declared again the nullification of the said cityhood laws. The ruling was recorded in the entry of judgment, which means that the case is closed again and the decision is ready for execution.

BUT, FINALLY ON February 15, 2011, THE SUPREME COURT, WITH A MAJORITY

VOTE, REVERSED AND SET ASIDE ITS AUGUST 2010 DECISION AND DECLARED AS CONSTITUTIONAL “FINAL AND EXECUTORY” THE CITYHOOD LAWS CONVERTING THE 16 MUNICIPALITIES TO CITIES.

The Supreme Court moreover said as a matter of settled legal principle, “the

fundamental right of equal protection does not require absolute equality. It is enough that all persons or things similarly situated should be treated alike, both as to right or privileges conferred and responsibilities or obligations imposed. The equal protection clause does not preclude the state from recognizing and acting upon factual differences between individuals and classes”.

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B. Geo-Physical Characteristics

1. Geographical Location

The City of Batac is situated in the mid south-western portion of Ilocos Norte. It is bounded by the municipalities namely: San Nicolas on the north; Sarrat and Banna on the east; Nueva Era on the southeast; Pinili on the South; Currimao and Paoay on the west. (See Map 1 and Map 2.)

The city is composed of 43 barangays, fourteen (14) of which are classified

as urban and the remaining twenty nine (29) are rural. It has a land area of 16,101.00 hectares or 161.01 square kilometers.

The city falls within Latitudes 17° 07’ north and Longitude 120° 32’ to 120° 28’

east.

The city is more or less 18 kilometers to the Capital City of Laoag; 205 kilometers to the Regional Center, San Fernando, La Union and about 472 kilometers to Metro Manila.

Batac can be reached through air and land. Approximately 45 minutes flying time from Manila to the Laoag City International Airport and from there, it is approximately 30 minutes drive to Batac City poblacion. Furthermore, it is roughly 8 hours by car or bus from Metro Manila.

2. Topography

2.1. Elevation The city has summits as high as 520 meters above sea level in Barangay

Maipalig. An elevation of not more than 100 meters is located at Barangay Tabug while an elevation of more than 100 meters is found in the eastern part of the city.

2.2. Terrain/Relief/Water Surface

The city is flat or level to rolling and hilly to very steep. The broad valleys are mostly around the poblacion and smaller plains are found between the hills located in Barangays Camandingan, Nagbacalan and San Pedro. Generally, soil types are poorly drained to the heavy texture of most of the sub-soils and also, there are depressions where water accumulates during strong rains. The riverbank soils are drained by the Quiaoit River and Garasgas River and runs from the boundary of Batac and Pinili on the south, traverses the poblacion and then bends westward to the Municipality of Paoay while Garasgas River drains north and northwest of the Poblacion of Batac City.

Depression has poor external and internal drainage. Level areas have good

external but mostly poor internal drainage. Sloping areas have good to excessive external drainage and fair internal drainage to the shallow portions of depressed areas which are planted with rice during the rainy season.

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2.3. Slopes Lands within the poblacion and all the barangays surrounding poblacion are

level to flat which have slopes of 0 - 8% with a total area of 8,173.807 hectares. These lands are suitable for crop production and for housing. All the rural barangays except Maipalig, Quiom and part of Biningan have slope of 8% - 30% composed of 5,685.72 hectares. These lands are characterized from level to hilly, suited for grazing pastures, cogon production and tree crops. Portions of all rural barangays including Maipalig, Quiom and Biningan have slope of 30% - 50% characterized for its rolling and undulating crop growing. These forest lands have a total area of 2,036.80 hectares of which 1,780.15 hectares are forest reserved of the city.

3. Climate

Climate encompasses the statistics of temperature, humidity, atmospheric pressure, wind, rainfall, atmospheric particle count and numerous other meteorological elements in a given region over long periods of time. The climate of a location is affected by its latitude, terrain, altitude, as well as nearby water bodies and their currents. Climates can be classified according to the average and typical ranges of different variables, most commonly temperature and precipitation.

The climate of Batac City (using the rainfall and temperature as a gauge) is Type I of Modified Coronas Classification, in which it has two pronounced seasons: dry from November to April and wet throughout the rest of the year. It is shielded by mountain ranges but are open to rains brought in by Habagat and tropical cyclones.

http://en.wikipedia.org/wiki/Temperature

http://en.wikipedia.org/wiki/Humidity

http://en.wikipedia.org/wiki/Atmospheric_pressure

http://en.wikipedia.org/wiki/Wind

http://en.wikipedia.org/wiki/Rainfall

http://en.wikipedia.org/wiki/Meteorology

http://en.wikipedia.org/wiki/Climate_classification

11

C. Population and Demographic Profile

Mother Tongue/Ethnicity

Language is a medium of communication within the family and society. Every tongue expresses the culture of society to the complete satisfaction of its members. The language an individual speaks is for him or her the most expressive and often the most beautiful of all languages. It is very important for one to learn how to communicate with their surroundings as it is impossible to live without communication. If a person is mute or deaf, they must learn how to speak by using sign language. One characteristic of language as the mother tongue is finding names for objects and persons within the child’s reach, so it is possible for a child to grasp, repeat and understand the world.

One´s mother tongue makes it possible for a child to take part in the knowledge of the social work. Another impact of the mother tongue is that it brings about the reflection and learning of successful social patterns of acting and speaking. It is basically responsible for differentiating the linguistic competence of acting.

BOTH SEXES MALE FEMALE BOTH

SEXES MALE FEMALE

Total 47,610 23,654 23,956 100.00 49.68 50.32

Abiyan 2 0 2 0.004 0.000 0.004Aggay 2 1 1 0.004 0.002 0.002Agutaynon/Agutayanon 1 1 0 0.002 0.002 0.000Akeanon/Aklanon 96 51 45 0.202 0.107 0.095Batak/Binatak 1 0 1 0.002 0.000 0.002Bikol/Bicol 20 12 8 0.042 0.025 0.017Binukid/Bukidnon 1 0 1 0.002 0.000 0.002Bisaya/Binisaya 8 5 3 0.017 0.011 0.006Caviteño-Chavacano 2 1 1 0.004 0.002 0.002Cebuano 11 4 7 0.023 0.008 0.015Hiligaynon, Ilonggo 21 8 13 0.044 0.017 0.027Ibanag 1 0 1 0.002 0.000 0.002Ifugao 2 1 1 0.004 0.002 0.002Ilocano 46,780 23,233 23,547 98.257 48.799 49.458Ilongot 5 2 3 0.011 0.004 0.006Iraya 1 0 1 0.002 0.000 0.002Isamal Kanlaw 5 3 2 0.011 0.006 0.004Isarog 3 1 2 0.006 0.002 0.004Isneg 1 0 1 0.002 0.000 0.002Kankanai/Kankaney/Kankanaey 113 47 66 0.237 0.099 0.139Kapampangan 39 23 16 0.082 0.048 0.034Maguindanao 1 0 1 0.002 0.000 0.002Maranao 2 0 2 0.004 0.000 0.004Pangasinan/Panggalato 19 7 12 0.040 0.015 0.025Surigaonon 3 0 3 0.006 0.000 0.006Tagalog 240 129 111 0.504 0.271 0.233Tausug 1 0 1 0.002 0.000 0.002Waray 14 4 10 0.029 0.008 0.021Chinese 7 5 2 0.015 0.011 0.004American/English 2 1 1 0.004 0.002 0.002Other Foreign Ethnicity 7 7 0 0.015 0.015 0.000Not Reported 199 108 91 0.418 0.227 0.191

Data Source: National Statistics Office, 2000 census

TABLE 1. MOTHER TONGUE/ETHNICITY BY SEXCITY OF BATAC

2000

ETHNICITYHOUSEHOLD POPULATION % DISTRIBUTION

12

Therefore, as shown in Table 1, 46,780 or 98.257% out of the 47,610 household population in 2000 census in the City of Batac speaks the Ilocano dialect. Only 240 or 0.50% speaks Tagalog and the remaining 1.24 % or 590 speak English, Kankaney, Aklanon, Kapampangan, Ilonngo, Waray etc.

Religious Affiliation

Religious affiliation is the self-identified association of a person with a religion, denomination

or sub-denominational religious group. Batac is predominantly Aglipayan with a total of 29,657 adhering to this faith. The other Bataqueños follow other beliefs like the Roman Catholic, Iglesia Ni Cristo, Philippine Benevolent Missionaries Association, Evangelicals, Jehovah’s Witness, Church of Jesus Christ of the Latter Day Saint, and others. Please refer to Table 2.

RELIGIOUS AFFILIATION NUMBER % TO TOTAL

TOTAL POPULATION 55,201 1.00

Roman Catholic 18,327 0.3320Aglipayan 29,657 0.5373Islam 10 0.0002Iglesia ni Cristo 1,833 0.0332United Church of Christ in the Philippines 515 0.0093Lutheran Church in the Philippines 11 0.0002Philippine Episcopal Church 28 0.0005Iglesia Evangelista Methodista en Las Pilipinas 3 0.0001United Methodist Church 43 0.0008Other Methodist 7 0.0001Salvation Army, Philippines 3 0.0001Convention of the Philippine Baptist Church 171 0.0031Other Protestant 141 0.0026Buddhist 25 0.0004Church of Jesus Christ of the Latter Day Saint 270 0.0049Jehovah's Witness 280 0.0051Philippine Benevolent Missionaries Association 1,761 0.0319Seventh Day Adventists 71 0.0013Evangelicals 1,247 0.0226Bible Baptist 129 0.0023Southern Baptist 4 0.0001Association of Baptist Churches in Luzon, Visayas and Mindanao 2 0.0000

Association of Fundamental Baptist Church in the Philippines 6 0.0001

International Baptist Missionary Fellowship - -Missionary baptist Churches of the Philippines - -Other Baptist 44 0.0008Tribal Religions 7 0.0001Others 492 0.0089None 18 0.0003Unknown 93 0.0017

DATA SOURCE : Computed by the City Planning Team

TABLE 2. RELIGIOUS AFFILIATIONCITY OF BATAC

2015

13

POPULATION SIZE AND GROWTH RATE

The total population of Batac City as of the latest NSO Census (2015) was 55,201. From the first census year in 1903, Batac’s population continuously increased. It was noted

that from 1903 to 1918, there was an absolute change of 4,732 persons or 1.48%. On the other hand, from 1918 to 1939, there was an absolute decrease of 1,779 persons or -0.37% for the reason that the World War I broke-out.

From 1939 to 1948, it reflected an absolute increase of 380 persons or 0.19%. It reflected

again an absolute increase of 4,552 persons or 1.54%, for the year 1948 to 1960.

An absolute change of 5,975 persons, was shown from 1960 to 1970. From 1980 to 1990 there was an absolute high increase of 5,513 persons or 1.47%. Moreover, from 1990 to 1995, there was a slight increase of 2,442 persons or 1.11%.

The National Census and Statistics Office, now the Philippine Statistic Authority, 2000, 2007, 2010 and 2015 reports showed that the city has a population of 47,682, 50,675, 53,542 and 55,201 respectively. For censal years 2000 to 2007, it shows a growth rate of 0.87% or an equivalent of 2,993 persons annually. For the years 2007 to 2010, it shows a growth rate of 1.85% or an equivalent of 2,867 persons and for 2010 to 2015, it showed a growth rate of 0.61% or an equivalent of 1,659 individuals. Computation used was the Geometrical method of population growth rate.

The historical growth of the population in the different census years in Batac City is shown in

Table 3.

BATAC BATAC BATAC

1903 19,254

1918 23,986 4,732 1.481939 22,207 -1,779 -0.371948 22,587 380 0.191960 27,139 4,552 1.541970 33,114 5,975 2.011975 35,230 2,116 1.251980 37,579 2,349 1.301990 43,092 5,513 1.381995 45,534 2,442 1.112000 47,682 2,148 0.932007 50,675 2,993 0.872010 53,542 2,867 1.852015 55,201 1,659 0.61

Data Source: NSO / PSA various population census and AGR was computed by the City PlanningTeam

Table 3. POPULATION SIZE AND GROWTH RATECITY OF BATAC AND ILOCOS NORTE PROVINCE

1903 - 2015

CENSUS YEARPOPULATION INCREASE/DECRE

ASEAVERGARE

GROWTH RATE

14

GROWTH OF BARANGAY POPULATION

Batac City posted a total population of 55,201 persons as of the August 2015 National Census. This recorded a 0.61 percent increase (1,659persons) over the 2010 census.

Among the 43 barangays of the city, Brgy. Aglipay of the urban area has the most populated

barangay with a 2.56 percent share (1,412 persons) of the city’s total population, followed by Brgy. Nalupta with percent share of 2.22 (1,228 persons). For the least populated urban barangay, Brgy. Lacub was identified which have a 0.91 percent share (502 persons) of the city’s total population. On the otherhand, Brgy. Tabug of the rural area posted the most populated barangay having a share of 6.12 percent (3,381 persons) of the city’s total population followed by Brgy. Baay with a 5.57 percent (3,075 persons). Barangay Bininggan posted the least populated barangay in the rural area with a percent share of 0.81 % or an equivalent of 445 individuals. (See Table 4.)

2010 2015% SHARE TO

TOTAL POPULATION

AVERAGE GROWTH RATE (%)

2010 2015% SHARE TO

TOTAL POPULATION

AVERAGE GROWTH RATE (%)

URBAN BARANGAY RURAL BARANGAY1 Ablan 746 647 1.17 -2.81 1 Baay 3,141 3,075 5.57 -0.422 Acosta 1,159 1,205 2.18 0.78 2 Baligat 1,850 1,907 3.45 0.613 Aglipay 1,253 1,412 2.56 2.42 3 Baoa East 1,442 756 1.37 -12.124 Barani 1,184 659 1.19 -11.06 4 Baoa West 1,186 1,218 2.21 0.535 Ben-agan 641 659 1.19 0.56 5 Bil-loca 2,743 2,866 5.19 0.886 Callaguip 826 900 1.63 1.73 6 Biningan 439 445 0.81 0.277 Cangrunaan 955 961 1.74 0.13 7 Bungon 1,400 1,520 2.75 1.668 Caunayan 1,162 1,175 2.13 0.22 8 Camandingan 1,451 1,499 2.72 0.659 Lacub 478 502 0.91 0.98 9 Camguidan 508 535 0.97 1.04

10 Nalupta 1,174 1,228 2.22 0.90 10 Capacuan 689 753 1.36 1.7911 Palpalicong 732 827 1.50 2.47 11 Colo 1,297 1,360 2.46 0.9512 Ricarte 793 818 1.48 0.62 12 Dariwdiw 1,863 1,883 3.41 0.2113 San Julian 547 543 0.98 -0.15 13 Mabaleng 1,101 1,158 2.10 1.0114 Valdez 863 945 1.71 1.83 14 Magnuang 1,774 2,145 3.89 3.87

15 Maipalig 559 566 1.03 0.2516 Nagbacalan 1,093 1,109 2.01 0.2917 Naguirangan 1,183 1,276 2.31 1.5318 Palongpong 1,672 1,729 3.13 0.6719 Parangopong 1,282 1,292 2.34 0.1620 Payao 1,365 1,384 2.51 0.2821 Pimentel 1,165 1,232 2.23 1.1222 Quiling Norte 1,188 1,330 2.41 2.2823 Quiling Sur 2,313 2,838 5.14 4.1824 Quiom 898 970 1.76 1.5525 Rayuray 955 995 1.80 0.8226 San Mateo 1,089 1,111 2.01 0.4027 San Pedro 921 1,038 1.88 2.4228 Sumader 1,201 1,349 2.44 2.3529 Tabug 3,261 3,381 6.12 0.73

Sub-Total 41,029 42,720 76.65 19.9852 Sub-Total 12,513 12,481 23.35 -1.3650 Grand Total 53,542 55,201 100.00 0.6122

Data Source: NSO 2010 & 2015 census and City Planning Team

TABLE 4. POPULATION SIZE AND AVERAGE GROWTH RATE BY BARANGAYCITY OF BATAC, ILOCOS NORTE

2010 & 2015

BARANGAY

POPULATION

BARANGAY

POPULATION

15

POPULATION DENSITY

The gross density of Batac City with a population of 55,201 in 2015 was 3.00 persons per hectare wherein the total land area is 16, 101 hectares. With an urban population of 12,481 in 2015 and a total land area of 190.6126 hectares, the gross urban density is 65 persons per hectare. On the otherhand, the total rural land area is 15,910.3882 hectares and the rural population is 42,720 as of 2015, the population density is 3 persons per hectare. (See Table 5.)

POPULATION 2015

LAND AREA (in hectares)

POPULATION DENSITY

(Population or Persons/has.)

POPULATION 2015

LAND AREA (in hectares)

POPULATION DENSITY

(Population or Persons/has.)

URBAN BARANGAY RURAL BARANGAY1 Ablan 647 7.9982 81 1 Baay 3,075 369.6976 82 Acosta 1,205 11.7782 102 2 Baligat 1,907 488.3082 43 Aglipay 1,412 11.6013 122 3 Baoa East 756 270.4221 34 Barani 659 7.6653 86 4 Baoa West 1,218 290.6551 45 Ben-agan 659 10.1512 65 5 Bil-loca 2,866 359.5249 86 Callaguip 900 16.5454 54 6 Biningan 445 439.0712 17 Cangrunaan 961 8.1265 118 7 Bungon 1,520 411.4199 48 Caunayan 1,175 38.8981 30 8 Camandingan 1,499 966.7399 29 Lacub 502 8.5100 59 9 Camguidan 535 307.6630 2

10 Nalupta 1,228 18.9844 65 10 Capacuan 753 343.4523 211 Palpalicong 827 13.6049 61 11 Colo 1,360 405.8550 312 Ricarte 818 9.7896 84 12 Dariwdiw 1,883 479.5734 413 San Julian 543 9.4191 58 13 Mabaleng 1,158 728.1638 214 Valdez 945 17.5404 54 14 Magnuang 2,145 686.5136 3

15 Maipalig 566 1,778.7258 0.3216 Nagbacalan 1,109 716.6464 217 Naguirangan 1,276 278.5155 518 Palongpong 1,729 278.9368 619 Parangopong 1,292 319.9987 420 Payao 1,384 675.5894 221 Pimentel 1,232 614.0335 222 Quiling Norte 1,330 232.8858 623 Quiling Sur 2,838 336.4590 824 Quiom 970 1,229.0969 125 Rayuray 995 231.6670 426 San Mateo 1,111 320.2455 327 San Pedro 1,038 878.0273 128 Sumader 1,349 710.9263 229 Tabug 3,381 761.5743 4

Sub-Total 42,720 15,910.3882 3 Sub-Total 12,481 190.6126 65 Grand Total 55,201 16,101.00 3Data Source: NSO 2010 census & the CDP Technical Working Group

TABLE 5. POPULATION, LAND AREA AND POPULATION DENSITY BY BARANGAYCITY OF BATAC

2015

Barangay Barangay

16

HOUSEHOLD POPULATION AND AVERAGE HOUSEHOLD SIZE

In the 2000 National Census, Batac has a total household population of 47,610. The urban

population share was 23.88%, while the rural area share was 76.12%. On the otherhand, the total number of household in 2000 was 9,882. Out of it, 2,441 or 24.70% were residing in the urban area and 7,441 or 75.30% were residing in the rural area (see table 3A.8). The average household size for the same period was five (5) persons per household.

17

URBAN – RURAL DISTRIBUTION

The Philippine Statistics Authority 2015 report revealed that the urban population was 12,481 and the rural population was 42,720. In the urban barangays, Aglipay has the biggest population with land area of 11.6013 while Brgy. Lacub has the smallest population of 502 persons with a land area of 8.51hectares respectively. At the rural area, Brgy. Tabug has the most number of population followed by Brgy. Baay which have a 3,381 persons and 3,075 persons respectively. (See Table 5).

POPULATION 2000 HOUSEHOLD POPULATION

NUMBER OF HOUSEHOLDS

AVERAGE HOUSEHOLD

SIZE

POPULATION 2000

HOUSEHOLD POPULATION

NUMBER OF HOUSEHOLDS

AVERAGE HOUSEHOLD

SIZE

URBAN BARANGAY RURAL BARANGAY1 Ablan 790 790 168 5 1 Baay 2,817 2,817 613 52 Acosta 1,006 1,006 226 4 2 Baligat 1,534 1,534 340 53 Aglipay 1,064 1,064 231 5 3 Baoa East 643 643 119 54 Barani 608 582 117 5 4 Baoa West 1,159 1,159 242 55 Ben-agan 623 623 131 5 5 Bil-loca 2,053 2,019 470 46 Callaguip 751 751 158 5 6 Biningan 358 358 65 67 Cangrunaan 872 872 199 4 7 Bungon 1,516 1,516 338 48 Caunayan 1,188 1,188 267 4 8 Camandingan 1,351 1,351 266 59 Lacub 532 532 113 5 9 Camguidan 468 468 99 5

10 Nalupta 1,060 1,060 231 5 10 Capacuan 612 612 115 511 Palpalicong 653 648 133 5 11 Colo 1,000 1,000 206 512 Ricarte 821 821 161 5 12 Dariwdiw 1,753 1,753 370 513 San Julian 561 561 125 4 13 Mabaleng 934 934 176 514 Valdez 879 872 181 5 14 Magnuang 1,761 1,761 350 5

15 Maipalig 569 569 101 616 Nagbacalan 952 952 196 517 Naguirangan 974 974 185 518 Palongpong 1,486 1,486 291 519 Parangopong 1,051 1,051 211 520 Payao 1,242 1,242 258 521 Pimentel 1,107 1,107 224 522 Quiling Norte 953 953 204 523 Quiling Sur 2,350 2,350 463 524 Quiom 806 806 164 525 Rayuray 845 845 170 526 San Mateo 943 943 199 527 San Pedro 865 865 168 528 Sumader 1,136 1,136 219 529 Tabug 3,036 3,036 619 5

Sub-Total 36,274 36,240 7,441 5 Sub-Total 11,408 11,370 2,441 5 Grand Total 47,682 47,610 9,882 5Data Source: NSO 2000 census & the City Planning Team

TABLE 6. TOTAL POPULATION, HOUSEHOLD POPULATION, NUMBER OF HOUSEHOLDS,AND AVERAGE HOUSEHOLD SIZE BY BARANGAY

CITY OF BATAC2000

BARANGAY BARANGAY

18

Urban population decreased by 32 within a span of five (5) years, from 2010 to 2015. This is

due to the out migration of residences who went to reside abroad, nearby town or in the rural area of the city. The rural population, on the other hand increased by 1,691 from 2010 to 2015. Please refer to Table 4.

TEMPO AND LEVEL OF URBANIZATION

For the census year 2000, the urban population recorded a negative growth rate of -1.3318%. This negative growth rate is due to out-migration of residents in the urban area maybe for the reasons that they have preferred to reside at the rural area as reflected in the increase of its population, or maybe, most of the residents from the urban areas go abroad for a greener pasture. For a span of seven years, urban barangays in the locality have increased its growth rate from -1.33187 to 0.5251%. This means that population in the urban barangays have increase, more job opportunities and residents have found more security for their families with regards to financial status. For the census year 2007, the tempo of urbanization is 23.35%. This means that population in the rural areas are growing faster than the urban. However, for census year 2010, there was an increased in the tempo of urbanization of .02 percent. But, result in the recently concluded National Census last August 2015, the city’s tempo of urbanization decreased to 22.61% from the 2010 National Census of 23.37%. This means that residents prefer to reside in the rural areas or resident’s properties for residential dwellings are mostly located in the rural areas (See Table 7.)

URBAN RURAL TOTAL URBAN RURAL

2000 11,408 36,274 47,682 -1.3318 1.7042 23.93

2007 11,834 38,841 50,675 0.5251 0.9816 23.35

2010 12,513 41,029 53,542 1.8771 1.8435 23.37

2015 12,481 42,720 55,201 -0.0512 0.8110 22.61

Computed by the City Planning Team

Table 7. TEMPO AND LEVEL OF URBANIZATION CITY OF BATAC

2000, 2007, 2010 & 2015

YEARPOPULATION POPULATION GROWTH

RATE TEMPO OF URBANIZATION

(%)

19

AGE – SEX DISTRIBUTION

As shown in Table 8, with regards to total population, male and female population is relatively equal in number for the census year 2015. In 2015, the age specific sex ratio indicates that male plurality occurred in age group 5-9, 10-14, 20-24, 25-29 & 30-34. But, from age group 40-44 to 80 & over, females outnumbered the males.

DEPENDENCY

Of the 50,675 population in 2007, 15,344 belonged to the younger age group, 3,636 to the older group, 31,695 or 60% belonged to the productive/working age group. For census year 2010 and 2015, young and old dependency ratio have remain the same with that of the census year 2007. As can be deduced from Table 9, although the younger and older age group have increased, population of the economically active age group that supports the younger and older age group have also increased.

Both Sexes Male Female Male Female

All Ages 55,201 27,455 27,746 49.74 50.26 99

Under 1 1,180 609 571 1.28 1.20 1071 - 4 4,158 2,172 1,987 4.55 4.17 109 5 - 9 5,726 2,950 2,776 6.19 5.82 10610 - 14 5,651 2,863 2,788 6.00 5.85 10315 - 19 5,383 2,697 2,686 5.66 5.63 100 20 - 24 4,850 2,405 2,445 5.04 5.13 9825 - 29 4,441 2,241 2,200 4.70 4.61 10230 - 34 4,282 2,238 2,044 4.69 4.29 10935 - 39 3,818 1,922 1,896 4.03 3.98 10140 - 44 3,317 1,644 1,673 3.45 3.51 9845 - 49 2,670 1,353 1,316 2.84 2.76 10350 - 54 2,185 1,022 1,162 2.14 2.44 8855 - 59 1,849 860 989 1.80 2.07 8760 - 64 1,732 815 917 1.71 1.92 8965 - 69 1,238 561 676 1.18 1.42 8370 - 74 933 401 533 0.84 1.12 7575 - 79 803 346 457 0.73 0.96 76

80 & over 986 355 631 0.75 1.32 56


POPULATION (2015) % TO TOTAL SEX RATIO

TABLE 8. TOTAL POPULATION BY AGE-GROUP, SEX AND SEX RATIO

CITY OF BATAC2015

AGE GROUP

YOUNGER AGE GROUP

WORKING AGE GROUP

OLDER AGE GROUP

0 - 14 15 - 64 65 And Over YOUNG OLD TOTAL

2007 15,344 31,695 3,636 48 11 60

2010 16,212 33,488 3,841 48 11 60

2015 16,715 34,526 3,960 48 11 60


TABLE 9. DEPENDENCY RATIOCITY OF BATAC

2007, 2010 & 2015

YEARDEPENDENCY RATIO(%)

20

LABOR FORCE

As per 1990 record of the National Statistics Office, labor force of the City of Batac has 29,032 household population 15 years old and over. Males which belong to the labor force that are employed, numbered to 10,979 or 37.82% and 4,128 or 14.22% belong to the female. Unemployed male numbered to 395 or 1.36% while the unemployed female numbered to 690 or 2.38%. Household population not in the labor force comprises of 2,699 male and 10,141 female. Since the female outnumbered the males which belong to the not in the labor force, it could be assumed that most of them are plainly housewives. Please refer to Table 10.

PROJECTED LABOR FORCE

By the year 2013, it is projected that the total household population would be 58,898, of which, 39,697 household population would belong to the 15 years old and over which comprises the working population. Out of the 15 years old and over population, 22,151 belong to the labor force with which 20,667 are employed and 1,484 are unemployed. Population not in the labor force numbered to 17,546. For the year 2018, household population that are in the labor force would be 23,711, of which 22,122 are employed and 1,589 are unemployed. Not in the labor force population would be 18,782. (See Table 11.)

EMPLOYED % UNEMPLOYED %

MALE 14,073 10,979 37.82% 395 1.36% 2,699 9.30%

FEMALE 14,959 4,128 14.22% 690 2.38% 10,141 34.93%

BOTH SEXES 29,032 15,107 52.04% 1,085 3.74% 12,840 44.23%

Data Source: NSO

TABLE 10. LABOR FORCECITY OF BATAC

1990

SEXHOUSEHOLD

POPULATION 15 YEARS OLD & OVER

IN THE LABOR FORCE (ECONOMICALLY ACTIVE NOT IN THE LABOR FORCE %

2013 2014 2015 2016 2017 2018 2019

Total Household Population 43,071 58,898 59,705 60,523 61,352 62,193 63,045 63,909

Household Population 15 years old and over 29,032 39,697 40,241 40,793 41,351 41,918 42,492 43,074

In the Labor Force 22,151 22,454 22,762 23,074 23,390 23,711 24,035 Employed 15,107 20,667 20,950 21,237 21,528 21,823 22,122 22,425 Unemployed 1,085 1,484 1,505 1,525 1,546 1,567 1,589 1,611

Not in the Labor Force 12,840 17,546 17,787 18,030 18,278 18,528 18,782 19,039Computed by the City Planning Team

TABLE 11. PROJECTED LABOR FORCECITY OF BATAC

2013-2019

CENSUS YEAR 1990

PROJECTED LABOR FORCE

21

The household population that are not in the labor force are those that belong to the dependent group. These are the household population that are still studying and those that are in the old – age group. They are dependent with the economically active age – group.

It could be deduced from Table 11 that household population not in the labor force are

increasing, however, the city government sees to it that this situation is being taken cared of because the city government believes that giving dole – outs is not the solution to alleviate poverty, or the means to improve economic status and quality of life of its people. Instead, the city government empowers its constituents with the right skills and trainings which they can utilize for livelihood and employment. This includes the livelihood trainings for senior citizens and scholarship programs to poor but deserving students

PROJECTED POPULATION SIZE

Based from the Geometric Method of

population projections, the projected population in the year 2016 is 55,538; 55,877 in 2017; 56,217 in 2018; 56,560 in 2019; and 56,905 in 2020. Moreover, from the 2010 and 2015 census, the computed annual growth rate of the city is 0.61%. Refer to Table 3 and Table 12.

YEAR

2016

2017

2018

2019

2020Computed by the City Planning Team

55,877

TABLE 12. PROJECTED POPULATIONCITY OF BATAC

2016-2020

PROJECTED POPULATION

55,538

56,217

56,560

56,905

22

PLEDGE

We the officials and employees of the City of Batac,

commits to:

Serve our constituents 24 hours a day,

Return back every centavo worth of your taxes

through responsive delivery of basic services as

embodied in the Local Government Code, Executive

& Legislative Agenda of the City Government,

Serve with integrity, professionalism and dedication,

Provide equal treatment to all our constituents

irrespective of color, race, religion, gender and

political affiliation,

Attend to your complaints about our services as soon

as possible and take corrective measures through our

public assistance desk, hotline number 169 and our

website www.batac.gov.ph.

23

PERFORMANCE PLEDGES

THE OFFICE OF THE MAYOR COMMITS TO PROVIDE THE HIGHEST POSSIBLE QUALITY SERVICE AND PLEDGES TO ACHIEVE THE FOLLOWING:

FRONTLINE SERVICES RESPONSE TIME (per transaction) PERSON/S RESPONSIBLE

Issue Mayor’s Clearance 30 minutes or upon availability of the Mayor

ERNEST JEONE C. PARBO MARIBETH T. AMBONI NIKKO A. BAUTISTA

Approve request to hang streamer(s)

45 minutes or upon availability of the mayor

ERNEST JEONE C. PARBO NIKKO A. BAUTISTA MARIBETH T. AMBONI

Approve request to conduct advertising and promotional activities

40 minutes ERNEST JEONE C. PARBO NIKKO A. BAUTISTA MARIBETH T. AMBONI

Schedule Solemnization of Marriage

30 minutes MAYOR ALBERT D. CHUA JOCELYN D. VILLAVICENCIO MARIBETH T. AMBONI

Solemnize Marriage 1 ½ hour MAYOR ALBERT D. CHUA Approve and coordinate request on the use of city facilities and equipment

1 day CRISMA C. CALDERON

Approve and coordinate request on the use of the City Ambulance

1 day CRISMA C. CALDERON MARIBETH T. AMBONI

Endorsement – permit to cut trees

51 minutes MARIBETH T. AMBONI ERNEST JEONE PARBO NIKKO BAUTISTA

Issue Mayor’s Permit for private tricycle

55 minutes or upon availability of the Mayor

ERNEST JEONE C. PARBO NIKKO A. BAUTISTA CRISMA C. CALDERON

Receives/Records requests to conduct fund raising activities/solicitations

1 hour and 15 minutes CRISMA C. CALDERON ERENSTN JEONE PARBO MARIBETH T. AMBONI

Issue Mayor’s Permit to conduct Motorcade or Procession

1 hour and 3 minutes or upon availability of the Mayor

ERNEST JEONE C. PARBO MARIBETH T. AMBONI NIKKO BAUTISTA

OFFICE OF THE CITY MAYOR City Mayor - ENGR. ALBERT D. CHUA

2F City Hall Building, City of Batac Tel. No. (077) 792-3135; Fax No. (077) 617-1725

24

Approve Barangay Request 32 minutes or Upon availability of the Mayor

MAYOR ALBERT D. CHUA NIKKO A. BAUTISTA MARIBETH T. AMBONI

Approve request for the use of burial plot at the city cemetery; and or request for discount on burial plot rate

37 minutes or upon availability of the Mayor

MAYOR ALBERT D. CHUA CRISMA C. CALDERON MARIBETH T. AMBONI

Receives and records request to borrow blood

25 minutes CRISMA C. CALDERON ERNEST JEONE C. PARBO NIKKO A. BAUTISTA

Receives and checks the completeness of requirements for the SHS Scholarship

5-10 minutes MARIBETH T. AMBONI ERNEST JEONE C. PARBO NIKKO A. BAUTISTA

25

SECURING MAYOR’S CLEARANCE

ABOUT THE SERVICE:

Residents of the City may secure Mayor’s Clearance for purposes of employment and application for firearm license or driver’s license. WHO MAY AVAIL OF THE SERVICE: All residents of the City of Batac WHAT ARE THE REQUIREMENTS:

• Barangay Clearance • Official Receipt from the Office of the City Treasurer • Documentary Stamp

FEES/CHARGES:

• Local Purpose P150.00 • For Abroad P250.00 • For Firearm License: P1,000.00

SCHEDULE OF AVAILABILITY OF THE SERVICE:

• Mondays to Fridays • 8:00 am to 5:00 pm

HOW TO AVAIL OF THE SERVICE:

STEP

S

APPLICANT/

CLIENT

SERVICE

PROVIDER

PROCES

SING TIME

PERS0N IN

CHARGE/RESPONSIBLE

FEES/

CHARGES

FORMS

1. Present the complete requirements and signs Logbook

Receives and checks the completeness and correctness of the requirements presented and prepares the clearance

5 minutes NIKKO A. BAUTISTA ERNEST JEONE PARBO MARIBETH AMBONI

Local Purpose P150.00 For Abroad P250.00 For Firearm License: P1,000

2. Receives order of payment and pays at the Treasury Office

Issues order of payment and instructs client to pay at the Treasury Office

5 minutes ERNEST JEONE C. PARBO NIKKO A. BAUTISTA MARIBETH AMBONI

26

3. Presents Official Receipt

Prepares Mayor’s Permit

10 Minutes

ERNEST JEONE C. PARBO NIKKO A. BAUTISTA MARIBETH AMBONI

4. Affix signature on the clearance

Verifies the completeness and correctness of the requirements presented and signs the clearance. Forwards Mayor’s Clearance for signature of the Mayor

5 minutes


3. Receive the clearance

Releases the clearance

5 minutes ERNEST JEONE C. PARBO NIKKO A. BAUTISTA MARIBETH T. AMBONI

x-x--x-x-x-x- END OF TRANSACTION -x-x-x-x-x-x-x

REQUEST FOR MAYOR’S APPROVAL TO HANG STREAMER(S) ABOUT THE SERVICE:

Anyone who intends to hang streamer(s) should first get the approval of the Mayor. This is a prerequisite before the Business Permits and License Section could issue a Mayor’s Permit to Hang Streamer. WHO MAY AVAIL OF THE SERVICE:

Anyone who intends to hang streamer(s)

WHAT ARE THE REQUIREMENTS:

• Submission of letter-request addressed to the City Mayor, at least one (1) week before the start of the desired period of hanging of streamer

• The purpose, period and place for the hanging of streamer; and the size of streamer should be included in the letter; the requestee’s contact number should also be indicated, if available, in order for the service provider to get in touch with the requestee to inform him/her the feedback on the request

FEE/CHARGES:

• Mayor’s Permit – Php 1,000.00 • Tarpaulin Php 20.00/sqm

SCHEDULE OF THE AVAILABILITY OF SERVICE: • Mondays to Fridays • 8:00 am to 5:00 pm

27


STEP

S

APPLICANT/

CLIENT

SERVICE

PROVIDER

PROCES

SING TIME

PERS0N IN

CHARGE/RESPONSIBLE

FEES/

CHARGES

FORM

S

1. Submits a letter-request to the Office of the City Mayor

Receives the letter-request and instructs the client to wait for feedback within 1-2 days or to follow-up request after two days at the Office of the Mayor

5 minutes ERNEST JEONE C. PARBO NIKKO A. BAUTISTA

Records the letter-request.

5 minutes ERNEST JEONE PARBO NIKKO A. BAUTISTA

Forwards the letter to the Mayor for review and approval.

5 Minutes

JOCELYN D. VILLAVICENCIO MARIBETH T. AMBONI

Reads and reviews the letter-request and writes marginal notes/ approval in the letter.

10 minutes

MAYOR ALBERT D. CHUA

Calls the attention of the client and informs him/her the Mayor’s action/ approval on the request, then forwards a copy of the letter to the Business Permits and License Section, and to the General Services Office.

10

minutes

CRISMA C. CALDERON

2. Follow-up the approval of the letter-request at the Office of Business Permits and License Section.

Assesses fees for the hanging of streamer, continues to transact with the client for the issuance of a Mayor’s Permit

10 minutes

ARNILDA B. LACAMBRA


28

REQUEST FOR MAYOR’S APPROVAL TO CONDUCT ADVERTISING AND PROMOTIONAL ACTIVITIES

ABOUT THE SERVICE:

Anyone who intends to conduct advertising and promotional activities should first get the approval of the Mayor before conducting said activities. WHO MAY AVAIL OF THE SERVICE:

Anyone who intends to conduct advertising and promotional activities. WHAT ARE THE REQUIREMENTS:

• Submission of letter-request addressed to the City Mayor, at least one (1) week before the activity

• The purpose, schedule and venue of the activity should be included in the letter; the requestee’s contact number should also be indicated, if available, in order for the service provider to get in touch with the requestee to inform him/her the feedback on the request.

FEE/CHARGES:

• Subject to Business Permits and Licensing Office computation SCHEDULE OF AVAILABILITY OF SERVICE:

• Mondays to Fridays • 8:00 am 5:00 pm


STEP

S

APPLICANT/

CLIENT

SERVICE PROVIDER

PROCES

SING TIME

PERS0N IN

CHARGE/RESPONSIBLE

FEES/

CHARGES

FORMS

1.

Submit complete requirements to the Office of the City Mayor

Receives the documents and instructs the client to wait for feedback within 5 days or to follow-up request after two days at the Office of the Mayor.

5 minutes

ERNEST JEONE C. PARBO NIKKO A. BAUTISTA

Records the documents then forwards them to the Mayor.

5 minutes

CRISMA C. CALDERON

29

Reads and reviews the documents and writes marginal notes/approval in the letter.

10 minutes or, upon

the availability

of the mayor


Calls the attention of the client and informs him/her the Mayor’s action/ approval on the request, then forwards a copy of the documents to the Business Permits and License Section, and to the General Services Office.

10 minutes

JOCELYN D. VILLAVICENCIO MARIBETH T. AMBONI

2.

Follow-up the approval of the letter-request at the Office of Business Permits and License Section.

Assesses fees for the activity, continues to transact with the client for the issuance of a Mayor’s Permit

10 minutes

ARNILDA B. LACAMBRA


REQUEST FOR SOLEMNIZATION OF MARRIAGE ABOUT THE SERVICE:

Couples may request the City Mayor to solemnize their marriage at the Office of the Mayor.

The City Mayor solemnizes marriage(s) only on the 8th, 18th, or 28th day of the month. WHO MAY AVAIL OF THE SERVICE:

Couples who intend to marry


• Marriage License; or Affidavit of Cohabitation, if the parties are living together for a minimum of five (5) years

30

FEES/CHARGES: • None

SCHEDULE OF THE AVAILABILITY OF SERVICE:



STEPS

APPLICANT/

CLIENT

SERVICE PROVIDER

PROCESSING

TIME

Person(s)

responsible

FEES/

CHARGES

FORMS

1. Seek approval of the City Mayor for the desired schedule of solemnization of marriage

Checks the availability of the Mayor and gets his approval.

15 minutes

JOCELYN VILLAVICENCIO MARIBETH T. AMBONI

2. Submit marriage license/affidavit of cohabitation

Receives the document and record the schedule of marriage

5 minutes

JOCELYN VILLAVICENCIO MARIBETH T. AMBONI

3. Go to the Local Civil Registrar and submit affidavit of cohabitation

Prepares the Certificate of Marriage

10 minutes VIC ANDREW COCSON JOYCE RAMOS

4. Go to the Office of the Mayor on the scheduled date of marriage

Solemnizes the Marriage Registers Certificate of Marriage at the Office of the Local Civil Registrar

1 ½ hours 15 minutes

MAYOR ALBERT D. CHUA VIC ANDREW COCSON JOYCE RAMOS

5. Receive the original copy of the Certificate of Marriage

Releases the original copy of the Certificate of Marriage

3 minutes

VIC ANDREW COCSON JOYCE RAMOS


REQUEST FOR THE USE OF THE IMELDA CULTURAL CENTER/CITY BASKETBALL COURT, CITY TOURIST BUSES, KALIPI TRAINING CENTER, AND CITY EQUIPMENT

ABOUT THE SERVICE:

The public may avail of the use of equipment and facilities of the City Government. WHO MAY AVAIL OF THE SERVICE:

Anyone who wishes to use the city’s facilities.

31


• Submission of letter-request addressed to the City Mayor, at least one (1) week before the desired schedule of use of a particular equipment/facility

• The purpose and the desired schedule of use of a particular equipment/facility should be included in the letter; the requestee’s contact number should also be indicated, if available, in order for the service provider to get in touch with the requestee as regards the feedback of his/her request

• Full payment of fees at the Office of the City Treasurer at least three (3) days before the use of equipment/facility

FEES/CHARGES:

IMELDA CULTURAL CENTER AND CITY BASKETBALL COURT

• DAYTIME (6:00AM-6:00 PM) - P2,000.00 • IF USED DURING NIGHT (6:01PM-12:00MN) P3,000.00 • IF USED BEYOND MIDNIGHT (00:01MN)- additional 800.00/hour

CITY TOURIST BUS (rental – excluding gasoline)

• P12,000.00 – rental for one day (from any town in Ilocos Norte to La Union/Manila) • Fuel/Oil and Toll Fees – to be borne by the client

KALIPI TRAINING CENTER

• P6,000.00 – maximum of four (4) hours (daytime) • P8,500.00 – maximum of four (4) hours (night time) • P1,500.00 /hr (Extension)

SCHEDULE OF THE AVAILABILITY OF THE SERVICE:



STEPS

APPLICANT/

CLIENT

SERVICE PROVIDER

PROCESSING

TIME

Person(s) responsible

FEES/

CHARGES

FORM

S

1. Submit a letter-request to the Office of the City Mayor

Receives the letter-request and instructs the client to wait for feedback within 2 days or to follow-up request after two days at the Office of the Mayor.

5 minutes

CRISMA C. CLADERON ERNEST JEONE PARBO

Receives and records the letter-request; checks the availability of the equipment /facility then forwards the letter to the City Mayor for review and approval.

10 minutes

CRISMA C. CALDERON ERNEST JEONE C. PARBO

32

Reads the letter-request and writes marginal notes in the letter.

10 minutes, or upon

availability of the Mayor


. Coordinates with concerned office(s) and give the office(s) a copy of the letter-request; coordinates with the requestee as regards the Mayor’s action on the request.

10 minutes

CRISMA C. CALDERON ERNEST JEONE PARBO

2. Follow-up the request at the Office of the Mayor

Gives a copy of the letter-request with the marginal notes of the Mayor; gives instructions to the requestee.

5 minutes CRISMA C. CALDERON ERNEST JEONE PARBO

3. Pay at the Office of the City Treasurer

Collects Payment and issues Official Receipt

5 minutes VANNY C. GAMET LERRYBETH B. JUAREZ

4. Present receipt to the Office of the Mayor

Records payment and the Official Receipt Number

5 minutes

CRISMA C. CALDERON ERNEST JEONE C. PARBO

5. Finalize all the details of the request

Records then coordinates the final details of the request with the concerned office(s)

15 minutes CRISMA C. CALDERON ERNEST JEONE C. PARBO


REQUEST FOR THE USE OF THE CITY AMBULANCE ABOUT THE SERVICE:

The public may avail of the use of the city ambulance upon submitting a letter-request to be approved by the City Mayor and upon payment of the necessary fees. WHO MAY AVAIL OF THE SERVICE:

Patients, who are resident of the city, or their authorized representatives

33


• Submission of letter-request addressed to the City Mayor • The purpose and the desired schedule of use should be included in the letter; the requestee’s

contact number should also be indicated, if available, in order for the service provider to get in touch with the requestee as regards the feedback of his/her request.

• Full payment of fees at the Office of the City Treasurer. FEES/CHARGES:

• Fees for the fuel/oil to be used • Per diem of the driver(s)




STEPS

APPLICANT/

CLIENT

SERVICE PROVIDER

PROCESSING

TIME

PERSON IN

CHARGE/RESPONSIBLE

FEES/

CHARGES

FORMS

1. Coordinate with the Office of the City Health Officer as regards the use of the city ambulance

Evaluates the purpose of use and checks the availability of the city ambulance.

10 minutes

DR. ALICIA A. AGBAYANI

Informs the Office of the Mayor as regards the request and the availability of the city ambulance.

5 minutes


2. Submit a letter-request to the Office of the City Mayor

Receives and records the letter-request.

5 minutes

CRISMA C. CALDERON MARIBETH T. AMBONI

34

Check the availability of the ambulance and forwards the letter to the City Mayor for review and approval.

5 minutes


Reads the letter-request and writes marginal notes/approval in the letter.

10 minutes, or upon availability of the Mayor


Informs the City Health Officer of the approval of the request

5 minutes

CRISMA C. CALDERON

3. Follow-up request at the Office of the Mayor

Gives a copy of the letter-request with the marginal notes/ approval of the Mayor to the requestee; transacts with the requestee as regards the payment for gasoline expenses, per diem of the driver/s, and the exact time and date of ambulance’ use.

10 minutes


Coordinates with the driver(s) of the ambulance, and with the Human Resource Management Office for the driver(s)’ Authority to Travel on Official Time

15 minutes CRISMA C. CALDERON MARIBETH AMBONI

35

4. Coordinate with the driver/s for the final details of the use of the ambulance

Coordinates with the client for final details of the travel and use of the ambulance

10 minutes JIMMY U. CORPUZ JOMAR PAGTAMA

5. Pay at the Office of the City Treasurer for the gasoline expenses and per diem of the driver/s

Collects payment 5 minutes VANNY C. GAMET LERRYBETH B. JUAREZ


SECURING MAYOR’S ENDORSEMENT TO CUT TREE(S) ABOUT THE SERVICE:

Anyone who intends to cut tree(s) shall first secure a Letter of Endorsement from the Office of the City Mayor, which is addressed to the Department of Environment and Natural Resources (DENR). This is a requirement of the DENR in issuing Permit to Cut Tree(s). WHO MAY AVAIL OF THE SERVICE:

Landowners or their authorized representative


• Submission of letter-request addressed to the City Mayor • Endorsement or Certification of no objection to cut tree(s) issued by the Punong Barangay • Proof of ownership of lot where the tree(s) is/are planted, e.g. Land Title or Tax Declaration • If lot is not owned by the requestee, Letter of Authorization issued by the lot owner

FEES/CHARGES: • None



36


STEPS

APPLICANT/

CLIENT

SERVICE

PROVIDER

PROCESSING

TIME

PERSON IN

CHARGE/RESPONSIBLE

FEES/

CHARGES

FORMS

1. Submit the complete requirements to the Office of the City Mayor

Receives the complete requirements and instructs the client to follow-up after two days at the Office of the Mayor.

5 minutes


Records the documents and forwards them to the Mayor.

5 minutes


Receives and checks the completeness and correctness of the requirements and forwards them to the City Mayor for review

5 minutes


Reviews the documents and instructs the staff to prepare a Letter of Endorsement



Prepares endorsement for signature of the Mayor

10 minutes


Checks and signs the endorsement



37

2. Pay at the Treasury Office

Collects Payment and issue’s Official Receipt

3 minutes WILHELMINA P. ALIAZAS ARIES A. BADANGUIO HAROLD B. AGUIBITIN RACHELLE G. RANGA JEFFERSON B. FERNANDEZ

3. Present Receipt at the Office of the Mayor and claim the Endorsement Letter

Releases the Endorsement Letter

3 minutes ERNEST JEONE C. PARBO MARIBETH T. AMBONI NIKKO A. BAUTISTA


REQUEST FOR MAYOR’S PERMIT FOR A NOT-FOR-HIRE (PRIVATE) TRICYCLE ABOUT THE SERVICE:

An operator of a Not-For-Hire Tricycle shall secure first a Mayor’s Permit before he/she could operate a private tricycle. A sidecar number is being assigned to it and indicated in the Mayor’s Permit. WHO MAY AVAIL OF THE SERVICE:

Owners of the Not-for-Hire Tricycles


• Filled-up and notarized Application Form issued by the Office of the Mayor • Photocopies of the Certificate of Registration and Official Receipt issued by the Land

Transportation Office (Registration should not be expired) • Deed of Sale, if the tricycle is not yet registered under the name of the applicant • Official Receipt issued by the Office of the City Treasurer

FEE/CHARGES:

• P200.00 SCHEDULE OF AVAILABILITY OF THE SERVICE:


38


STEPS

APPLICANT/

CLIENT

SERVICE

PROVIDER

PROCESSI

NG TIME

PERSON IN

CHARGE/RESPONSIBLE

FEES/

CHARGES

FORMS

1. Request application form

Issues application form


2. Submit all the required documents

Receives and reviews the completeness and correctness of the documents submitted Issues a sidecar number and records data in the logbook; prepares Mayor’s Permit Signs the Mayor’s Permit

5 minutes 10 minutes 10 minutes, or upon availability of the Mayor

CRISMA C. CALDERON ERNEST JEONE C. PARBO NIKKO A. BAUTISTA CRISMA C. CALDERON ERNEST JEONE C. PARBO NIKKO A. BAUTISTA MAYOR ALBERT D. CHUA

Application Form Official Receipt of Motor Vehicle Cert. Of Motor Vehicle

3. Receives order of payment and pays at the Treasury Office

Issues order of payment and instructs client to pay at the Treasury Office


order of payment

4 Presents Official Receipt

Prepares Mayor’s Permit to operate not for hire motorized vehicle.

10 Minutes CRISMA C. CALDERON ERNEST JEONE C. PARBO NIKKO A. BAUTISTA

Official receipt

5. Verifies the completeness and correctness of the requirements presented and prepares permit and forwards to the Mayor for signature.

10 minutes

CRISMA C. CALDERON ERNEST JEONE C. PARBO MAYOR ALBERT D. CHUA

6 Receive the Mayor’s Permit

Releases the Mayor’s Permit



39

SECURING MAYOR’S PERMIT FOR FUND RAISING ACTIVITIES/SOLICITATION ABOUT THE SERVICE:

A National Government Agency, Non-government organization, Corporation, Association or

any institution shall first secure a Mayor’s Permit before it could conduct a fund-raising activity or solicitation. WHO MAY AVAIL OF THE SERVICE:

NGAs, NGOs, Corporations, Associations or any institutions to generate funds


• Submission of letter-request addressed to the City Mayor, at least one (1) week before the start of the activity

• The purpose and the desired period of activity should be included in the letter; the requestee’s contact number should also be indicated, if available, in order for the service provider to get in touch with the requestee to inform him/her the feedback on the request

• Financial Statement of previous fund raising activity/solicitation which was approved by the City Mayor

• Documents that support the legal operation of the NGO or Association (e.g. accreditation papers)

• Official Receipt issued by the Office of the City Treasurer FEE/CHARGES:

• P500.00 SCHEDULE OF AVAILABILITY OF THE SERVICE:


40


STEPS

APPLICANT/

CLIENT

SERVICE PROVIDER

PROCESSING

TIME

PERSON IN

CHARGE/RESPONSIBLE

FEES/

CHARGES

FORMS

1. Submit letter-request and supporting documents to the Office of the City Mayor

Receives the documents and instructs the client to wait for feedback within 5 days or to follow-up request after two days at the Office of the Mayor.

5 minutes

CRISMA C. CALDERON ERNEST JEONE C. PARBO MARIBETH T. AMBONI

Records the documents. Sees to it that financial statement of previous fund raising/solicitation (if there is a previous request approved by the Mayor) has been submitted to the office, then forwards the documents to the City Mayor for review and approval. Reads the letter-request; checks and writes marginal notes/approval in the letter. Calls the attention of the client and informs him/her the Mayor’s action on the request. Prepares the Mayor’s Permit Signs the Mayor’s Permit

5 minutes 10 minutes 10 minutes or upon availability of the Mayor 10 minutes 10 minutes 10 minutes or upon availability of the Mayor

CRISMA C. CALDERON ERNEST JEONE C. PARBO MARIBETH T. AMBONI CRISMA C. CALDERON ERNEST JEONE PARBO MARIBETH T. AMBONI MAYOR ALBERT D. CHUA CRISMA C. CALDERON ERNEST JEONE PARBO MARIBETH T. AMBONI CRISMA C. CALDERON ERNEST JEONE PARBO MARIBETH T. AMBONI MAYOR ALBERT D. CHUA

41

2. Follow-up the request at the Office of the Mayor; verifies the action taken by the Mayor on the request.

Gives a copy of the letter-request with the marginal notes of the Mayor; gives instructions to the client.

5 minutes CRISMA C. CALDERON ERNEST JEONE PARBO MARIBETH T. AMBONI



5 minutes WILMA ALIAZAS HAROLD AGUIBITIN ARIES BADANGUIO JEFF FERNANDEZ RACHEL RAÑGA

4. Present receipt to the Office of the Mayor

Records Payment

2 minutes CRISMA C. CALDERON ERNEST JEONE C. PARBO MARIBETH AMBONI

5. Receive the Mayor’s Permit


3 minutes CRISMA C. CALDERON ERNEST JEONE PARBO


SECURING MAYOR’S PERMIT TO CONDUCT MOTORCADE OR PROCESSION ABOUT THE SERVICE:

Any organization, association, institution or government entity should first secure a Mayor’s Permit before it could conduct a motorcade or procession in the City of Batac. WHO MAY AVAIL OF THE SERVICE:

Organizations, associations, institutions or government entities


• Submission of letter-request addressed to the City Mayor, at least one (1) week before the activity

• Official Receipt issued by the Office of the City Treasurer FEE/CHARGES:

• P1,000.00 SCHEDULE OF AVAILABILITY OF THE SERVICE:


42


STEPS

APPLICANT/

CLIENT

SERVICE PROVIDER

PROCESSING

TIME

PERSON IN

CHARGE/RESPONSIBLE

FEES/

CHARGES

FORMS

1. Submit a letter-request to the Office of the City Mayor.

Receives the letter-request and instructs the client to wait for feedback within 5 days or to follow-up request after two days at the Office of the Mayor.

5 minutes


Receives and records the letter-request; sees to it that there will be no conflict of schedule of the activity, then forwards the letter to the City Mayor for review and approval.

10 minute ERNEST JEONE C. PARBO NIKKO A. BAUTISTA MARIBETH T. AMBONI

Reads the letter-request and writes marginal notes /approval in the letter.



Calls the attention of the client and informs him/her the Mayor’s action on the request.

5 minutes


Prepares the Mayor’s Permit

5 minutes


Signs the Mayor’s Permit



2. Follow-up the request at the Office of the Mayor; verifies the action taken by the Mayor as reflected in his marginal notes on the letter-request.

Gives a copy of the letter-request with the marginal notes of the Mayor




5 minutes WILMA ALIAZAS HAROLD AGUIBITIN ARIES BADANGUIO JEFF FERNANDEZ RACHEL RAÑGA

43

4. Present receipt at the Office of the Mayor

Records Payment

5 minutes


5. Receive the Mayor’s Permit




SEEKING MAYOR’S APPROVAL ON BARANGAY REQUEST(S) ABOUT THE SERVICE:

Barangay Officials and other barangay organizations may submit their request(s) to the Office of the Mayor for approval. Requests pertain to solutions of problems, issues, needs, improvements and other concerns in the barangays. WHO MAY AVAIL OF THE SERVICE:

Constituents of the City of Batac


• Submission of accomplished request form(s) issued by the Office of the Mayor • Program of Work, if applicable to the request • Other supporting documents

FEES/CHARGES:

• None SCHEDULE OF AVAILABILITY OF THE SERVICE:


44


STEPS

APPLICANT/

CLIENT

SERVICE PROVIDER

PROCESSIN

G TIME

PERSON IN

CHARGE/RESPONSIBLE

FEES/

CHARGES

FORMS

1. Ask for Barangay Request Form

Gives Barangay Request Form


2. Submits accomplished request form and supporting document(s) to the Office of the City Legal Consultant

Receives and records the documents and instructs client to wait for feedback within 3 days or to follow-up request the following day at the Office of the Mayor.

5 minutes


Records the Mayor’s action on the request; reroutes a copy of the request to concerned office assigned to act on the request; informs the requestee of the feedback on the request.

20 minutes CRISMA C. CALDERON ERNEST JEONE C. PARBO

3. Follow-up the request at the Office of the Mayor; verifies feedback which was earlier informed by the Staff to the requestee

Gives a copy of the documents with the marginal notes of the Mayor; instructs client to coordinate with the office assigned by the Mayor to act on the request

5 minutes ERNEST JEONE C. PARBO MARIBETH T. AMBONI NIKKO BAUTISTA

4. Coordinates with the office assigned by the Mayor to act on the request

Acts on the request CONCERNED OFFICE


45

REQUEST FOR A DISCOUNTED RATE OF BURIAL PLOT AT THE CITY CEMETERY

ABOUT THE SERVICE:

A bona fide resident of the City who belongs, or whose immediate family member belongs to the Top 10 Priority Indigents as reflected in the Master list of Indigents of the City Social Welfare and Development Office of the City of Batac may request for a discounted rate of the use of burial plot at the city cemetery. WHO MAY AVAIL OF THE SERVICE:

Relative/s of the deceased


• Certificate of Indigency from the City Social Welfare & Development Office • Certificate of Indigency from the Barangay Captain • Death Certificate

FEE/CHARGES:

• None SCHEDULE OF AVAILABILITY OF THE SERVICE:



STEPS

APPLICANT/ CLIENT

SERVICE PROVIDER

ROCESSING TIME

PERSON IN

CHARGE/RESPONSIBLE

FEES/ CHARGES

FORMS

1. Submits a letter-request with the complete requirements to the Office of the City Mayor

Receives the letter-request and the requirements;

5 minutes


46

Instructs client to wait for feedback a day after the submission of the requirements

2 minutes


Records the letter-request and forwards the same to the City Mayor for review, evaluation and approval.

5 minutes


Reads and reviews the letter-request and the supporting documents then writes marginal notes/ approval in the letter.

10 minutes


Forwards a copy of the letter and the supporting documents to the City Planning and Development Office.

10 minutes


2. Follow-up the approval of the letter-request at the Office of the Mayor

Releases copy of the approval of the Mayor and instructs client to coordinate with the City Planning and Development Office & Treasury Office.

5 minutes



47

SECURING MAYOR’S ENDORSEMENT TO BORROW BLOOD ABOUT THE SERVICE:

Anyone who intends to borrow blood shall first secure a Letter of Endorsement from the Office of the City Mayor, which is addressed to the Medical Director of the Mariano Marcos Hospital. WHO MAY AVAIL OF THE SERVICE:

Patients, who are resident of the city, or his/her authorized


• Submission of letter-request addressed to the City Mayor • Affidavit of Undertaking

FEES/CHARGES:

• None




STEPS

APPLICANT/

CLIENT

SERVICE PROVIDER

PROCESSING

TIME

PERSON IN

CHARGE/RESPONSIBLE

FEES/

CHARGES

FORMS

1. Submits the complete requirements to the Office of the City Mayor

Receives the complete requirements

5 minutes


Records the documents and forward them to the Mayor.

15 MINUTES CRISMA C. CALDERON ERNEST JEONE C. PARBO MARIBETH T. AMBONI

Wait for mayors approval

Upon the availability of

the mayor


2. Instructs client to have an affidavit of undertaking

30 minutes ATTY. WINDELL D. CHUA

48

Prepares endorsement for signature of the Mayor

10 minutes


Checks and signs the endorsement




APPLICATION FOR THE JUNIOR CITY SCHOLARSHIP PROGRAM ABOUT THE SERVICE:

Junior City Scholarship Program is being extended to honor elementary graduates.

WHO MAY AVAIL OF THE SERVICE: Junior City Scholarship Program is solely availed by the elementary graduates with honors provided they meet the qualifications set by the committee. WHAT ARE THE REQUIREMENTS:

• Photocopy of student’s REPORT CARD • Principal Certificate that applicant belongs to the HONOR ROLL OF THE GRADUATING

CLASS • PSA Birth Certificate/NSO Certificate of Live Birth • Certificate of GOOD MORAL CHARACTER from school last attended • Certificate of GOOD MORAL CHARACTER from the Barangay Captain and Noted by the

DISTRICT CITY COUNCILOR • BIR INCOME TAX RETURN of parents • COMELEC CERTIFICATION that parent/s or guardian/s is/are registered voter/s of the City

of Batac • MEDICAL CERTIFICATE from a government physician

FEES/CHARGES:

• None



49


STEPS

APPLICANT/ CLIENT

SERVICE PROVIDER

PROCESSING

TIME

PERSON IN

CHARGE/RESPONSIBLE

FEES/

CHARGES

FORMS

1.

Submit the complete requirements to the Office of the City Mayor

Receives the complete requirements

5 minutes

MARIBETH T. AMBONI NIKKO A. BAUTISTA ERNEST JEONE PARBO

Records the documents and forwards to concerned office

15 minutes

MARIBETH T. AMBONI NIKKO A. BAUTISTA ERNEST JEONE PARBO

2. Waits for notice for the conduct of screening/interview

Notices the qualified applicant for screening

5 minutes


50

VISION

To be a model of excellence in Human Resource Management among local government units in Northern Luzon MISSION Provide competent, committed, credible and compassionate public servants to ensure efficient, effective and economical delivery of basic services to the people of the City of Batac

PERFORMANCE PLEDGES

WE ARE COMMITTED TO PROVIDE THE POSSIBLE QUALITY SERVICE AND PLEDGE TO ACHIEVE THE FOLLOWING:

FRONTLINE SERVICES

RESPONSE

TIME per transaction

PERSONS RESPONSIBLE

Answering inquiries on application for employment

20 minutes

HELEN T. TULALI JIAN FRANCIS C. ROSARIO K-MAR S. SULIT

Issuance of service records, certificates of employment and other human resource records

30 minutes


Initial processing of terminal leave pay of former employees

2 days and 1

hour

MARLON F. SORIA HELEN T. TULALI JIAN FRANCIS C. ROSARIO K-MAR S. SULIT

HUMAN RESOURCE MANAGEMENT OFFICE Head of Office: MARLON F. SORIA

2nd Floor, Batac City Hall Tel No.: (077) 792 - 20 - 60

51

ANSWERING INQUIRIES ON APPLICATION FOR EMPLOYMENT

A. ABOUT THE SERVICE:

Applicants may inquire about the filing of their application for employment to the City Government of

Batac.

B. WHO MAY AVAIL OF THE SERVICE:

All applicants

C. WHAT ARE THE REQUIREMENTS:

None

D. FEES/CHARGES: None

E. SCHEDULE OF AVAILABILITY OF SERVICE:

Mondays to Fridays, 8:00 to 5:00 pm

F. HOW TO AVAIL OF THE SERVICE:

Steps

Applicant/Client

Service Provider

Processing

Time

Person in-

charge/responsible

Fees/

Charges

Forms

1

Signs in the logbook; asks for the requirements of application for employments; receives the list of requirements

Gives the list of requirements for application and the National Skills Registry System Form (NSRS)

10 minutes

HELEN T. TULALI JIAN FRANCIS C.

ROSARIO K-MAR S. SULIT

None

None

2

Receives instructions

Explains about the checklist of requirements; gives instructions to submit all requirements to the Office of the Mayor

5 minutes

HELEN T. TULALI JIAN FRANCIS C.


None

None

3

Receives feedback on application

Informs the applicant of the City Mayor’s action on application through call or text message

5 minutes

JIAN FRANCIS C.


None

None

x-x-x-x-x-x END OF TRANSACTION –x-x-x-x-x-x

52

ISSUANCE OF SERVICE RECORD/CERTIFICATE OF EMPLOYMENT AND OTHER HR RECORDS

A. ABOUT THE SERVICE: All employees may secure from the HRMO copies of service record, certificate of employment and other certifications usually required for loans, retirement and terminal leave purposes, application for credit cards and for employment by other agencies/companies. B. WHO MAY AVAIL OF THE SERVICE:

All regular and former employees C. WHAT ARE THE REQUIREMENTS:

Accomplished Request Form D. FEES/CHARGES:

None E. SCHEDULE OF AVAILABILITY OF SERVICE:

Mondays to Fridays, 8:00 to 5:00 pm F. HOW TO AVAIL OF THE SERVICE:

Steps

Applicant / Client

Service Provider

Processing time

Person(s) in

Charge/Responsible

Fees/

Charges

Forms

1

Submits accomplished request form

Records the request in the logbook; prepares and prints the requested record Approves and signs the record

20

minutes

5 minutes

HELEN T. TULALI JIAN FRANCIS C. ROSARIO K-MAR S. SULIT MARLON F. SORIA HELEN T. TULALI

None

None

Request

form

None

3

Receives the requested record; signs in the logbook

Records and issues the document

5

minutes


None

None


53

INITIAL PROCESSING OF TERMINAL LEAVE PAY A. ABOUT THE SERVICE:

Employees who had been separated from the service may request for the release of their terminal leave pay. B. WHO MAY AVAIL OF THE SERVICE:

ALL EMPLOYEES WHO HAD BEEN SEPARATED FROM THE SERVICE C. WHAT ARE THE REQUIREMENTS: Clearance from Money and Property Accountability Statement of Assets Liabilities and Networth (SALN) as of last day of service Government Service Insurance System (GSIS) Clearance Copy of latest Notice of Salary Adjustment/Step Increment Certification of No Pending Criminal/Administrative Case Copy of latest appointment Approved Application/Request for Terminal Leave Pay Acceptance of Resignation/Approval of Retirement D. FEES/CHARGES:


Mondays to Fridays, 8:00 am to 5:00 pm


Steps

Applicant / Client

Service Provider

Processing Time

Person(s) in-charge/

responsible

Fees

Forms

1 Submits complete requirements

Records in the logbook; Reviews and checks the completeness and accuracy of the documents Computes terminal leave pay and processes other required documents

30 minutes

2 days

HELEN T. TULALI JIAN FRANCIS C. ROSARIO K-MAR S. SULIT MARLON F. SORIA JIAN FRANCIS C. ROSARIO K-MAR S. SULIT

None

None

None

None

Completes the documents and forwards to the Accounting Office for the processing of voucher

30 minutes



54

VISION To be a proactive development partner or advocate of the economic and financial management team of the city government in the effective allocation and management of public resources and expenditures towards achieving its pursuit for fiscal strength and good governance. MISSION Promote, implement, and strengthen public expenditure management and directions that are suitable and supportive to the vision, program thrusts and development goals of the city government. Advocate policies and directives and judicious allocation of funds that ensure efficiency, effectiveness, transparency and accountability in public spending.

PERFORMANCE PLEDGES

We are committed to provide the highest possible quality service and pledge to achieve the following:

FRONTLINE SERVICES RESPONSE TIME (per

transaction) PERSON(S) RESPONSIBLE

1. Preliminary review of Barangay Annual/ Supplemental Budget

1 day and 7 minutes WILMA T. ICUSPIT VENUS C. FLOJO

CHRISTINE MAE M. BAYANGGOS

FERRY LOU B. TAMAYO 2. Issuance of

certification of Obligation Request as to existence of appropriation

55 minutes WILMA T. ICUSPIT VENUS C. FLOJO

CHRISTINE MAE M. BAYANGGOS

FERRY LOU B. TAMAYO

CITY BUDGET OFFICE Head of Office: WILMA T. ICUSPIT

2F City Hall Building, City of Batac, Ilocos Norte Tel No.: (077) 792 – 20 - 60

55

PRELIMINARY REVIEW OF BARANGAY ANNUAL/SUPPLEMENTAL BUDGET

ABOUT THE SERVICE:

The City Budget Office is tasked to assist barangay officials in the preparation of their barangay budget to ensure compliance with mandatory obligations and budgetary requirements prior to the review of the Sangguniang Panlungsod.

WHO MAY AVAIL OF THE SERVICE:

All barangays officials in the city


o Transmittal o Appropriation Ordinance (Amount, Numbered, Date Approved, Attested and Approved) o Budget Message o Barangay Budget Preparation Form No. 01 (Certified Statement of Income) o Barangay Budget Preparation Form No. 02 (Actual Income & Expenditure for the past

year) o Barangay Budget Preparation Form No. 03 (Actual and Estimated Income &

Expenditure for the current year) o Barangay Budget Preparation Form No. 04 (Income and Expenditure estimates for

Budget year ) o Barangay Budget Preparation Form No. 05 ( Actual and Estimated Output) o Barangay Council/Personnel Schedule o Barangay Annual Investment Program o Barangay 20% Development Plan

FEES/CHARGES:

None


Mondays to Fridays

8:00 A.M. to 5:00 P.M.

56


STEPS APPLICANT/

CLIENT

SERVICE PROVIDER

PROCESSING TIME

PERSON IN CHARGE/RESPONSIBL

E

FEES /CHARGES

FORMS

1

Submits complete barangay budget for review

Receives the budget *Conduct and prepare preliminary review Transmit initial review to the Sangguniang Panlungsod

Within 2 Minutes Within 1 Day Within 5 Minutes

Ferry Lou B. Tamayo Christine Mae M. Bayanggos Wilma T. Icuspit Venus C. Flojo Ferry Lou B. Tamayo Christine Mae M. Bayanggos Ferry Lou B. Tamayo Christine Mae M. Bayanggos

None

Preliminary Review


NOTE: * If upon conduct of preliminary review, the service provider found out that there is/are error/s on the data provided, the budget will be return to the Barangay Concern.

* It includes validation upon the return of the budget to the service provider

57

CERTIFYING THE OBLIGATION REQUEST AS TO EXISTENCE OF APPROPRIATION

ABOUT THE SERVICE:

The City Budget Office certifies the existence of appropriation/ allotment that has been legally made for the purpose.


National Government Agencies that are being subsidized by the city


C.1 for Civil works/ Goods/ Goods-General Support Services/ Consulting Services

1. Obligation Request duly signed by Head of the requesting office 2. Project Procurement Management Plan C.2 for Cash Advance for Travelling Expenses

1. Obligation Request duly signed by Head of the requesting office 2. Approved Travel Order 3. Letter of Invitation 4. Itinerary of Travel 5. Disbursement Voucher C.3 For the Liquidation of Cash Advance used for Travelling and Training

Expenses

1. Obligation Request duly signed by Head of the requesting office 2. Approved Travel Order 3. Letter of Invitation 4. Itinerary of Travel 5. Certificate of Appearance

6. Official Receipts/ Reimbursement Expenses Receipts for Actual and or Bus/Plane Ticket (if applicable)

7. Certificate of Travel Completed 8. Disbursement Voucher if the amount of actual expenses is more than the

amount of Cash Advance or Liquidation Report if the amount of Cash Advance is more than the actual expenses incurred

58

C.4 For the Reimbursement of Travelling Expenses and Per Diem

1. Obligation Request duly signed by Head of the requesting office 2. Approved Travel Order 3. Letter of Invitation 4. Itinerary of Travel 5. Certificate of Appearance 6. Official Receipts/ Reimbursement Expenses/ Receipts for Actual Expenses 7. Disbursement Voucher

D. FEES/CHARGES:

None

E. SCHEDULE OF AVAILABILITY OF THE SERVICE:

Mondays to Fridays

8:00 A.M. to 5:00 P.M.


STEPS APPLICANT/CLIENT

SERVICE PROVIDER

PROCESSING TIME

PERSON IN CHARGE/ RESPONSIBLE

FEES /CHARGES

FORMS

1 Presents the Obligation Request to City Budget Office with complete supporting documents

Check the attached documents or completeness

Within 10 Minutes

Ferry Lou B. Tamayo Christine Mae M. Bayanggos

None Obligation Requests

Verify the availability of allotment

Within 15 Minutes

Venus C. Flojo Ferry Lou B. Tamayo Christine Mae M. Bayanggos

Assign the Obligation Request Number

Within 10 Minutes


59

Classify the expenditure whether Personal Services, Maintenance and Other Operating Expenses, or Capital Outlay and posting to the ledger

Within 10 Minutes


Confirmation and Signing of the Obligation Request

Within 5 Minutes

Wilma T. Icuspit

Release the Obligation Request to the proper or concerned office

Within 5 Minutes

Ferry Lou B. Tamayo Christine Mae M. Bayanggos


60

VISION

The office envisions being a top-notch body in ensuring reliability and transparency in all financial transactions of the government, through trustworthy and committed personnel.

MISSION

To continuously provide accurate financial information and render upright internal audit systems, for the effective and efficient attainment of the goals and objectives of the city.

PERFORMANCE PLEDGES

WE ARE COMMITTED TO PROVIDE THE HIGHEST POSSIBLE QUALITY SERVICE AND PLEDGE TO ACHIEVE THE FOLLOWING:

FRONTLINE SERVICES

RESPONSE TIME per transaction

PERSON/S IN CHARGE/RESPONSIBLE

Issuance of Certificate of Compliance

2 hours and 8 minutes

Angelica S. Yumul Rose Marie A. Oallesma Florida S. Cadano Joselle Mariya C. Arcibal

OFFICE OF THE CITY ACCOUNTANT Head of Office: FLORIDA S. CADANO

1st Floor, City Hall Building, City of Batac, Ilocos Norte Tel. No.: (077) 792 – 2902

61

ISSUANCE OF CERTIFICATE OF COMPLIANCE


The City Accounting Office issues a Certificate of Compliance to the different barangays as a proof that they have submitted all their financial reports for the month.


Barangay Treasurers

C. REQUIREMENT: New Government Accounting Standard (NGAS) reports and cashbook

D. SCHEDULE OF AVAILABILITY OF THE SERVICE:

Mondays to Fridays 8:00 AM to 5:00 PM

E. HOW TO AVAIL THE SERVICE:

STEPS

APPLICANT/

CLIENT

SERVICE PROVIDER

PROCESSING

TIME

PERSON/S IN CHARGE/ RESPONSIBLE

FEES/

CHARGES

FORMS

1

Submits New Government Accounting Standard (NGAS) Reports

Records and verifies the correctness of all the entries in the NGAS reports and cashbook. Prepares the certification

2 hours

Angelica S. Yumul Rose Marie A. Oallesma

N/A

NGAS reports, cashbook

2

Presents the cashbook and the certification for approval

Approves the clearance

5 minutes

Florida S. Cadano Joselle Mariya C. Arcibal

N/A

Cashbook

3

Signs the receiving copy of the certification

Issues the approved certification

3 minutes

Angelica S. Yumul Rose Marie A. Oallesma

N/A

Certification

***END OF TRANSACTION***

62

VISION: A dynamic, accountable, united, responsive and vision-driven CPDC Team committed to generate and utilize information and technology to evolve physical, social, economic, infrastructure, cultural and environmental development frameworks guided with policies and plans to support the City Government achieve its goals to ensure betterment of its people and ecosystem. MISSION: A development oriented department on a sound working environment, manned by honest, dependable, flexible, competent and dedicated staff, fostering harmonious relationships, establishing linkages with the different stakeholders and committed to provide client’s satisfaction, rendering prompt, responsive and absolute service under ethnicity and excellence.

OFFICE OF THE CITY PLANNING & DEVELOPMENT COORDINATOR Head of Office: ENGR. NORALYN I. MANAHAN

2F/City Hall Building, City of Batac Tel. No. 677-1926

63

PERFORMANCE PLEDGES

THE CITY PLANNING AND DEVELOPMENT COORDINATOR OFFICE COMMITS TO PROVIDE THE HIGHEST POSSIBLE QUALITY SERVICE AND PLEDGES TO ACHIEVE THE FOLLOWING:

FRONTLINE SERVICES

RESPONSE

TIME per

transaction

PERSON/S IN CHARGE/RESPONSIBLE

Securing of Zoning Certification for Business Establishments Permit

47 minutes

Noralyn Manahan Paul Anthony Layaoen Michelle Manuel Jennifer Manzano Gabriel Angelo Gudoy Ronel Tute Robert Joe Pagtama

Securing of Zoning/Locational Clearance for Building Construction

1 day and 6

hours


Securing of Mayor’s Permit on Zoning for Fence Construction

1 day 5 hours

and 25 minutes


Securing a Zoning Certificate for Land Use

47 minutes


64

Requesting Research Assistance/Request for Data at the City Planning and Development Coordinator Office

24 minutes


Requesting Preparation of Program of Works for proposed barangay projects to be funded by barangay development fund

3 – 4 days

depending on the nature and

location of project

Noralyn Manahan Paul Anthony Layaoen Michelle Manuel Gabriel Angelo Gudoy

Requesting Preparation Program of Works for proposed barangay projects to be funded by the City Government

3 – 4 days and depending on the nature of works to be

done

Noralyn Manahan Paul Anthony Layaoen Michelle Manuel Gabriel Angelo Gudoy

Requesting Technical Assistance in the preparation of the Barangay Annual Investment Program (AIP) and Barangay 20% Development Fund

38 minutes

Noralyn Manahan Jennifer Manzano Gabriel Angel Gudoy

Availing of Cemetery/Burial Plot at the City Public Cemetery

45 minutes


65

SECURING OF ZONING CERTIFICATION FOR BUSINESS ESTABLISHMENTS PERMIT

ABOUT THE SERVICE: All business establishment owners or all those who intends to engage in business shall secure a Zoning/Locational Certification to ensure that the place of business conforms with the Comprehensive Land Use Plan and Zoning Ordinance of the City. WHO MAY AVAIL OF THE SERVICE: All business establishment owners or all those who intends to engage in business in the City of Batac. WHAT ARE THE REQUIREMENTS:

• Barangay Clearance • Duly accomplished Unified Business Permit Application Form • Vicinity Map/Location Map

FEES AND CHARGES:

New Business Establishments - Php 500.00 Renewal of Business Establishments - Php 300.00

Fees and charges are computed based on the City Zoning Ordinance No. 3SP-2016-02, s. 2016, under Article X, Section 48 and as per 2014 Local Revenue Code of the City of Batac, with Ordinance NO. 3SP 2014-05, under Chapter III, Article F., Section 3F.02. Section 3F.05. SCHEDULE OF AVAILABILITY OF THE SERVICE

• Mondays to Fridays • 8:00 A.M. to 5:00 P.M. Saturdays and Sundays of January of every year

66

HOW TO AVAIL THE SERVICE:

Steps

Applicant/Clie

nt

Service Provider

Processin

g Time

Person(s) In

Charge/Responsible

Fees/

Charges

Form

1

2

3

Present the complete requirements/ documents then register in the logbook Receives Order of Payment and proceeds to the City Treasurer’s Office for payment of fee/s. Presents/Submits the Official Receipt to the person in charge at the City Planning & Development Coordinator Office

Checks, verifies, and reviews requirements and inform about the E.O. 01, series of 2016 Prepares Order of Payment Signs and Issues Order Of Payment Receives the Official Receipt and Prepares the Zoning Certification For Video Arcades, Computer Shops and other similar establishments:

20 minutes 5 minutes 3 minutes 15 minutes

Noralyn Manahan Paul Anthony Layaoen Michelle Manuel Gabriel Angelo Gudoy Jennifer Manzano Ronel Tute Robert Joe Pagtama Paul Anthony Layaoen Michelle Manuel Gabriel Angelo Gudoy Jennifer Manzano Ronel Tute Robert Joe Pagtama Noralyn Manahan Paul Anthony Layaoen Paul Anthony Layaoen Michelle Manuel Gabriel Angelo Gudoy Jennifer Manzano Ronel Tute Robert Joe Pagtama

Php 500.00 – new business establishments Php 300.00 – renewal of business establishments

Unified Business Permit Application Form

67

Note: Inspection of business establishment to follow to conform with City’s Regulatory Simplification for Local Governments (RS4LG) in the issuance of business permits.

Prepares Letter of Agreement as per City Ordinance No. 26, s. 2008 – An Ordinance Regulating the Use of the Facilities of Amusement Centers by Minors during school hours on school days and providing penalties for violations thereof. Signs the Zoning Certification Issues/releases the Zoning Certification

2 minutes 2 minutes

4

Receives the documents

Noralyn Manahan Paul Anthony Layaoen Noralyn Manahan Paul Anthony Layaoen

X-X-X-X-END OF TRANSACTION-X-X-X

68

SECURING OF ZONING/LOCATIONAL CLEARANCE FOR BUILDING CONSTRUCTION

ABOUT THE SERVICE: Prior to the application of a building permit, an applicant must secure first a Locational Clearance to ensure that the place of construction is in conformity with the Comprehensive Land Use Plan and Zoning Ordinance of the City. WHO MAY AVAIL OF THE SERVICE: All those who intend to construct their residential, commercial, chapels and other institutional buildings, agro-industrial, dormitories, boarding houses, apartments and other buildings. WHAT ARE THE REQUIREMENTS:

• Duly accomplished and notarized Zoning/Locational Clearance Application Form • Photocopy of the Certificate of Title • Latest Tax Declaration • Affidavit of consent/Contract of Lease/Deed of Sale/Deed of Donation (if the

applicant is not the owner of the Lot) - duly notarized • Barangay Clearance • Vicinity Map • Site Development Plan • Complete Project Plan • Detailed Cost of Materials and Specifications

SCHEDULE OF AVAILABILITY OF THE SERVICE

• Mondays to Fridays • 8:00 A.M. to 5:00 P.M.

FEES:

** Fees and charges are computed based on the City Zoning Ordinance No. 3SP-2016-02, s. 2016, under Article X, Section 48 and as per 2014 Local Revenue Code of the City of Batac, Chapter III, Article F., Section 3F.01, Section 3F.03 – Section 3F.05.

69


Steps

Applicant/Client

Service Provider

Processin

g Time

Person(s) In

Charge/Responsible

Fees

Forms

1

2

Get Application Form/s and list of requirements Present the complete requirements/documents and register in the logbook

Gives application form/s needed by the applicant/s and explain the necessary data needed in the application form and requirements Receives, checks and evaluates presented/submitted documents/ requirements Conducts site inspection of the proposed project Prepares/Computes Order of Payment

5 minutes 20 minutes For urban barangays – within 4 hours For rural barangays – 1 day 10 minutes

Noralyn Manahan Paul Anthony Layaoen Michelle Manuel Gabriel Angelo Gudoy Jennifer Manzano Ronel Tute Robert Joe Pagtama Noralyn Manahan Paul Anthony Layaoen Michelle Manuel Jennifer Manzano Paul Anthony Layaoen Michelle Manuel Noralyn Manahan Paul Anthony Layaoen Michelle Manuel

**

Zoning/Locational Clearance Application Form

70

3

4

Receives Order of Payment and proceeds to the City Treasurer’s Office (CTO) for payment of fee/s Presents/Submits the Official Receipt to the person in charge at the City Planning & Development Coordinator Office

Signs and issues Order of Payment Receives the Official Receipt and instructs the applicant/s to wait for a text message that his/her Zoning /Locational Clearance and Mayor’s Permit is ready for release For Zoning/Locational Clearance: Prepares the Zoning/Locational Clearance and records it in the logbook Reviews the Zoning/Locational Clearance and recommends approval Signs and approves the Zoning/Locational Clearance

3 minutes 2 minutes 20 minutes 10 minutes 10 minutes

Noralyn Manahan Paul Anthony Layaoen Michelle Manuel Noralyn Manahan Paul Anthony Layaoen Michelle Manuel Gabriel Angelo Gudoy Jennifer Manzano Ronel Tute Robert Joe Pagtama Paul Anthony Layaoen Jennifer Manzano Paul Anthony Layaoen Noralyn Manahan

71

5

6

Receives the information for the release of Zoning/Locational Clearance & Mayor’s Permit on Zoning/Locational Clearance Receives the Zoning/Locational Clearance and Mayor’s Permit

For Mayor’s Permit on Zoning/Locational Clearance Prepares Mayor's Permit on Zoning/Locational for building and records it the logbook Reviews and recommends for approval Forwards the documents to the Mayor's Office for signature and records it in the logbook Informs applicant/s through text message that his/her Zoning/Locational Clearance and Mayor’s Permit are ready for release Releases the Zoning/Locational Clearance and Mayor’s Permit and records it in the logbook.


Paul Anthony Layaoen Jennifer Manzano Noralyn Manahan Paul Anthony Layaoen Paul Anthony Layaoen Gabriel Angelo Gudoy Paul Anthony Layaoen Paul Anthony Layaoen Michelle Manuel Gabriel Angelo Gudoy Jennifer Manzano Ronel Tute Robert Joe Pagtama


72

SECURING OF MAYOR’S PERMIT ON ZONING FOR FENCE CONSTRUCTION

ABOUT THE SERVICE: Prior to the start of construction, all enterprises and private persons intending to construct a new or renovate a permanent perimeter fence are required to secure a Mayor’s Permit on Zoning for Fence Permit to ensure that the place of construction is in conformity with the Comprehensive Land Use Plan and Zoning Ordinance of the City. WHO MAY AVAIL OF THE SERVICE: All those who intend to construct new or renovate permanent perimeter fence. WHAT ARE THE REQUIREMENTS:

• Duly accomplished Application Form for Mayor’s Permit on Zoning for Fence • Barangay Clearance • Photocopy of the Certificate of Title (in case registered in the name of the applicant) • Latest Tax Declaration • Affidavit of consent/Contract of Lease/Deed of Sale/Deed of Donation (if the

applicant is not the owner of the Lot) duly notarized • Vicinity Map • Site Development Plan • Complete Project Plan • Detailed Cost of Materials and Specifications



FEES AND CHARGES: 20 L.M. and below 500.00 21 L.M. - 50 L.M. 700.00 51 L.M. – 80 L.M. 800.00 Above 81 L.M. 1,000.00

Inspection Fee New Construction 200.00 Renovation, Alteration, Addition 100.00

73

** Fees and charges are computed based on the City Zoning Ordinance No. 3SP-2016-02, s. 2016, under Article X, Section 48 and as per 2014 Local Revenue Code of the City of Batac, Chapter III, Article F., Section 3F.01, Section 3F.05.


Step

s

Applicant/Client

Service Provider

Processin

g Time

Person(s) In

Charge/Responsible

Fee

s

Forms

1 2

3

Get Application Form/s and list of requirements for Fence Present the complete requirements/documents and register in the logbook Receives Order of Payment and proceeds to the City Treasurer’s Office (CTO) for payment of fee/s.

Gives application form/s needed by the applicant/s and explain the necessary data needed in the application form and requirements Receives, checks and evaluates presented/submitted documents/ requirements Conducts site inspection of the proposed project Prepares/Computes Order of Payment Signs and issues Order of Payment

5 minutes 20 minutes For urban barangays – within 4 hours For rural barangays – 1 day 10 minutes 3 minutes

Noralyn Manahan Paul Anthony Layaoen Michelle Manuel Gabriel Angelo Gudoy Jennifer Manzano Ronel Tute Robert Joe Pagtama Noralyn Manahan Paul Anthony Layaoen Michelle Manuel Jennifer Manzano Paul Anthony Layaoen Michelle Manuel Noralyn Manahan Paul Anthony Layaoen Michelle Manuel Noralyn Manahan Paul Anthony Layaoen Michelle Manuel

**

Application Form for Mayor’s Permit on Zoning for Fence

74

4 5 6

Presents/Submits the Official Receipt to the person in charge at the City Planning & Development Coordinator Office Receives the information for the release of Mayor’s Permit on Zoning for fence Receives the Mayor’s Permit on Zoning for Fence

Receives the Official Receipt and instructs the applicant/s to wait for a text message that his/her Mayor’s Permit is ready for release For Mayor’s Permit on Zoning for Fence: Prepares Mayor's Permit and records it in the logbook Reviews and recommends for approval Forwards the documents to the Mayor's Office for signature and records it in the receiving logbook Informs the applicant/s through text message that his/her Mayor’s Permit is ready for release Releases the Mayor’s Permit on Zoning for Fence and records it in the logbook.

2 minutes 10 minutes 20 minutes 5 minutes 5 minutes 5 minutes

Noralyn Manahan Paul Anthony Layaoen Michelle Manuel Gabriel Angelo Gudoy Jennifer Manzano Ronel Tute Robert Joe Pagtama Paul Anthony Layaoen Jennifer Manzano Noralyn Manahan Paul Anthony Layaoen Paul Anthony Layaoen Gabriel Angelo Gudoy Paul Anthony Layaoen Paul Anthony Layaoen Michelle Manuel Gabriel Angelo Gudoy Jennifer Manzano Ronel Tute Robert Joe Pagtama


75

SECURING A ZONING CERTIFICATE FOR LAND USE

ABOUT THE SERVICE: Zoning Certificate is issued to any applicant for the purpose of certifying the land use of a lot based on the approved Comprehensive Land Use Plan and the allowed or permitted uses zonified/specified in the Zoning Ordinance of the city. WHO MAY AVAIL OF THE SERVICE: Any applicant applying for land title, transfer of title, land conversion clearance, loan application (GSIS, SSS, Pag-Ibig). WHAT ARE THE REQUIREMENTS:

• Certified True Copy of Latest Tax Declaration • Vicinity Map/Location Map • Lot Plan • Letter Request



FEES AND CHARGES:

Fees and charges are computed based on the City Zoning Ordinance No. 3SP-2016-02, s. 2016, under Article X, Section 48 and as per 2014 Local Revenue Code of the City of Batac, Chapter III, Article F., Section 3F.06

Residential Use – Php 500.00 Commercial Use – Php 800.00 Institutional Use – Php 600.00 Industrial Use – Php 1,500.00 Special Uses – Php 1,500.00 Agricultural Use – Php 200.00

76


Steps

Applicant/Clien

t

Service Provider

Processing

Time

Person(s) In

Charge/Responsible

Fees/Cha

rges

Form

s

1 2 3

Presents the Letter Request and submits the required documents Receives Order of Payment and proceeds to the City Treasurer’s Office (CTO) for payment of fee/s Presents/Submits the Official Receipt to the person in charge at the City Planning & Development Coordinator Office

Checks and reviews submitted letter request, requirements/ documents, attaches Action Slip and forwards request to the CPDC Notes down in the Action Slip to verify land use and zoning of the lot and to prepare Order of Payment Prepares Order of Payment, verifies approved land use in the GIS Data base, Land Use Map and Zoning Ordinance Signs and Issues the Order of Payment Receives the Official Receipt and Prepares the Zoning Certificate Reviews and signs the Zoning Certificate

5 minutes


Paul Anthony Layaoen Michelle Manuel Gabriel Angelo Gudoy Jennifer Manzano Ronel Tute Robert Joe Pagtama Noralyn Manahan Paul Anthony Layaoen Michelle Manuel Gabriel Angelo Gudoy Jennifer Manzano Ronel Tute Robert Joe Pagtama Noralyn Manahan Paul Anthony Layaoen Michelle Manuel Jennifer Manzano Paul Anthony Layaoen Jennifer Manzano Michelle Manuel Gabriel Angelo Gudoy Noralyn Manahan Paul Anthony Layaoen

Residential Use – Php 500.00 Commercial Use – Php 800.00 Institutional Use – Php 600.00 Industrial Use – Php 1,500.00 Special Uses – Php 1,500.00 Agricultural Use – Php 200.00

None

77

REQUESTING RESEARCH ASSISTANCE/REQUEST FOR DATA AT THE CITY

PLANNING AND DEVELOPMENT COORDINATOR OFFICE ABOUT THE SERVICE: The City Planning and Development Coordinator Office is the repository of information about the different aspects of the city. Students, Investors, other government agencies and other researchers may avail and or gather information/data/documents personally, and by written communication. Hard copy may be provided with a minimal fee. WHO MAY AVAIL OF THE SERVICE: Students, Investors, other government agencies and other researchers WHAT ARE THE REQUIREMENT:

• Approved letter-request addressed to the City Mayor or to the City Planning and Development Coordinator indicating the needed data/documents

• Any valid Identification Card (ID) SCHEDULE OF AVAILABILITY OF THE SERVICE


4

Receives the Zoning Certificate

Releases the Zoning Certificate and records it in the logbook.

5 minutes

Paul Anthony Layaoen Jennifer Manzano Michelle Manuel Gabriel Angelo Gudoy


78

FEES AND CHARGES:

** Based on 2014 Local Revenue Code of the City of Batac with Ordinance No. 3SP 2014-05 under Chapter III, Article F, Section 3F.02, VII and as per City Zoning Ordinance No. 3SP-2016-02, s. 2016, under Article X, Section 48.


Steps

Applicant/Client

Service Provider

Processing

Time

Person(s) In Charge/Resp

onsible

Fees/Ch

arges

Forms

1 2

Presents ID and the approved letter-request and register in the Researcher’s Logbook Researches/reads and tells to the person in charge the data needed

Checks, reads and reviews the presented letter-request and ID and forwards to the CPDC for appropriate action. Writes side note to assist researcher/s and to prepare Order of Payment Assists the researcher/s. Photocopy’s the needed data then prepares Order of Payment.

5 minutes 5 minutes

depends upon the data needed by the researcher/s

Paul Anthony Layaoen Michelle Manuel Gabriel Angelo Gudoy Jennifer Manzano Ronel Tute Robert Joe Pagtama Noralyn Manahan Jennifer Manzano Gabriel Angelo Gudoy Paul Anthony Layaoen Michelle Manuel Ronel Tute Robert Joe Pagtama

**

None

79

3

4 5

Receives Order of Payment and proceeds to the City Treasurer’s Office (CTO) for payment of fee/s Presents/Submits the Official Receipt to the person in charge at the City Planning & Development Coordinator Office Receives the certified document/s needed

Signs and Issues the Order of Payment Receives the Official Receipt and Certifies the photocopies as true copies Releases the certified document/s and records it in the logbook.

2 minutes 10 minutes 2 minutes

Noralyn Manahan Paul Anthony Layaoen Michelle Manuel Jennifer Manzano Noralyn Manahan Paul Anthony Layaoen Jennifer Manzano Michelle Manuel Gabriel Angelo Gudoy Noralyn Manahan Paul Anthony Layaoen Jennifer Manzano Michelle Manuel Gabriel Angelo Gudoy


80

REQUESTING PREPARATION OF PROGRAM OF WORK FOR PROPOSED BARANGAY PROJECT TO BE FUNDED BY BARANGAY DEVELOPMENT FUND

ABOUT THE SERVICE: Barangay Officials may request assistance in the preparation of Program of Works (POW) for proposed barangay projects to be funded from the Barangay Development Fund. WHO MAY AVAIL OF THE SERVICE:

All City Barangay Officials WHAT ARE THE REQUIREMENTS:

• Barangay Resolution or request signed and approved by the requesting barangay indicating the approved budget allocation for the proposed project.

• Location Map • Pictures of the Proposed Project Site



FEES AND CHARGES:

• None

81


Steps

Applicant/Client

Service Provider

Processing

Time

Person(s) in

Charge/ Responsible

Fees/Ch

arges

Forms

1

2

Present Barangay Resolution and Request for the proposed project Receive the Program of Work and write name and signature in the logbook

Checks/ examines Barangay Resolution or Request Surveys/ Validates/ inspects proposed project site. Prepares Drawing/ sketch plan of the proposed project Prepares Program of Work based from the Sketch Plan and the allocated budget for the project, to include estimates of the work, items, quantities and costs. Checks, Verifies and approves Program of Work (POW) Releases the Program of Work and records it in the logbook

5 minutes

0ne (1) day

0ne (1) day

1 - 2 days

10 minutes

2 minutes

Noralyn Manahan Michelle Manuel Paul Anthony Layaoen Noralyn Manahan Michelle Manuel Paul Anthony Layaoen Michelle Manuel Paul Anthony Layaoen Indalecio Arcangel Noralyn Manahan Michelle Manuel Paul Anthony Layaoen Noralyn Manahan Michelle Manuel Gabriel Angelo Gudoy

None

None


82

REQUESTING PREPARATION OF PROGRAM OF WORK FOR THE PROPOSED BARANGAY PROJECT TO BE FUNDED BY THE CITY GOVERNMENT

ABOUT THE SERVICE: Barangay Officials may request assistance in the preparation of Program of Work (POW) of proposed barangay projects to be funded by the City Government. WHO MAY AVAIL OF THE SERVICE:

All City Barangay Officials REQUIREMENTS:

• Barangay Resolution and Letter-Request indicating the amount of approved budget allocation, signed and approved by the requesting barangay

• Approved Barangay Request/Resolution (approved by the City Mayor, City Vice-Mayor or any member of the Sangguniang Panlungsod)

• Location Map SCHEDULE OF AVAILABILITY OF THE SERVICE


FEES AND CHARGES:

• None

83


Steps

Applicant/Client

Service Provider

Processing

Time

Person(s) in

Charge/ Responsible

Fees/

Charges

Forms

1

2

Presents Barangay Resolution and request duly approved by the City Mayor/ Concerned City Officials for the proposed project/s Receive the Program of Work and write name and signature in the logbook

Checks/ examines Barangay Resolution or Request Surveys/ Validates/ inspects proposed project site. Prepares Drawing/ sketch plan of the proposed project Prepares Program of Work (POW) based from the Sketch Plan and the allocated budget for the project, to include estimates of the work, items, quantities and costs. Checks and Verifies Program of Work (POW) Forwards the POW to the Office of the City Engineer for his recommending approval and records it in the logbook Forwards the POW to the Office of the City Mayor for approval and records it in the logbook Releases the Program of Work and records it in the logbook

5 minutes

0ne (1) day

0ne (1) day

1 - 2 days

2 hours or

depends on the complexity

of the plan

5 minutes

5 minutes

2 minutes

Noralyn Manahan Michelle Manuel Paul Anthony Layaoen Noralyn Manahan Michelle Manuel Paul Anthony Layaoen Michelle Manuel Paul Anthony Layaoen Indalecio Arcangel Michelle Manuel Paul Anthony Layaoen Noralyn Manahan Michelle Manuel Gabriel Angelo Gudoy Michelle Manuel Gabriel Angelo Gudoy Michelle Manuel Gabriel Angelo Gudoy

None

None


84

REQUESTING TECHNICAL ASSISTANCE IN THE PREPARATION OF THE BARANGAY ANNUAL INVESTMENT PROGRAM (AIP) AND THE BARANGAY 20% DEVELOPMENT

FUND ABOUT THE SERVICE: Barangay officials may request technical assistance in the preparation of the Barangay Annual Investment Program (AIP) and the Barangay 20% Development Fund. WHO MAY AVAIL OF THE SERVICE:

All City Barangay Officials REQUIREMENTS:

• Letter Request • Duly approved Annual Investment Program (AIP) and 20% Barangay Development

Fund by the Punong Barangay • Barangay Resolution approving the different projects, programs and activities of the

barangay included in the AIP and 20% Development Fund. SCHEDULE OF AVAILABILITY OF THE SERVICE


FEES AND CHARGES:

• None

85


Steps

Applicant/Client

Service Provider

Processing

Time

Person(s) in

Charge/ Responsible

Fees/

Charges

Forms

1

2

Presents Barangay Resolution, Letter Request and duly signed AIP and 20% Development Fund Receives the reviewed AIP and 20% Development Fund

Receives Barangay Resolution, Letter Request and duly approved AIP and 20% Development Fund, records in the logbook and forwards to the CPDC for review Reviews the AIP and 20% Development Fund Releases the reviewed AIP and 20% Development Fund and records in the logbook

5 minutes

20 minutes for AIP 10 minutes for 20% Development Fund 3 minutes

Jennifer Manzano Gabriel Angelo Gudoy Noralyn Manahan Jennifer Manzano Gabriel Angelo Gudoy

None

None


86

AVAILING OF CEMETERY/BURIAL PLOT AT THE CITY PUBLIC CEMETERY

ABOUT THE SERVICE: As per existing laws and regulations, no person may be buried or interred permanently or temporarily, other than in properly designated cemeteries or burial ground, hence , it is a must to avail cemetery plot for departed loved ones/friends and relatives. WHO MAY AVAIL OF THE SERVICE: All the citizens of the City of Batac WHAT ARE THE REQUIREMENTS

• Application Form • Photocopy of Certificate of Death duly signed by the Attending Physician or City

Health Officer and already registered at the City Registrar’s Office. • FOR INDIGENTS - Letter Request duly approved by the City Mayor for availment of

discounts • Photocopy of Official Receipt of the Cemetery Charges paid.

** For reservation of plot (limited to 2 plots only – only the photocopy of the Official Receipt of the Cemetery Charges paid is required.



FEES/CHARGES:

** Cemetery Charges are based on 2014 Local Revenue Code of the City of Batac with Ordinance No. 3SP 2014-05, Chapter V, Article D, Section 5D.01 – Section 5D.02.

87


Steps

Applicant/Clien

t

Service Provider

Processing

Time

Person(s) in

Charge/Responsible

FEES

/Charges

Form

1

2

3

4

Request to avail cemetery/burial plot and at the same time present the photocopied Certificate of Death duly signed and already registered. Properly fill-up the Application Form and submit it to the Person in Charge Receives Order of Payment and proceeds to the City Treasurer’s Office (CTO) for payment of fees/charges. Presents/Submits the Official Receipt to the person in charge at the City Planning and Development Coordinator Office

Checks and verifies documents then issues an application form Checks the filled-up application form and forwards it to the City Planning and Development Coordinator (CPDC) for approval Approves the application form and writes down note to prepare the Order of Payment Prepares the Order of Payment

3 minutes

5 minutes

2 minutes

3 minutes

Paul Anthony Layaoen Jennifer Manzano Michelle Manuel Gabriel Angelo Gudoy Ronel Tute Robert Joe Pagtama Paul Anthony Layaoen Jennifer Manzano Michelle Manuel Gabriel Angelo Gudoy Ronel Tute Robert Joe Pagtama Noralyn Manahan Paul Anthony Layaoen Jennifer Manzano Michelle Manuel Gabriel Angelo Gudoy

**

Signs and Issues Order of Payment Receives, checks the Official Receipt then designates/assigns a plot at the City Public Cemetery at Brgy. Tabug

2 minutes

30 minutes

Noralyn Manahan Paul Anthony Layaoen Michelle Manuel Paul Anthony Layaoen Ronel Tute

88

1

FOR CLIENTS AVAILING THE PLOT DISCOUNT (INDIGENTS ONLY) Presents the duly approved Letter Request and the photocopied Certificate of Death duly signed and already registered. Note: for the next steps, please follow STEPS 2 TO 4 above FOR CLIENTS AVAILING PLOT RESERVATION Request to avail cemetery/burial plot reservation. Note: for the next steps, please follow STEPS 2 TO 4 above

Checks and verifies documents then issues an application form Interviews the client then issues application form

3 minutes

3 minutes

Paul Anthony Layaoen Jennifer Manzano Michelle Manuel Gabriel Angelo Gudoy Ronel Tute Robert Joe Pagtama Paul Anthony Layaoen Jennifer Manzano Michelle Manuel Gabriel Angelo Gudoy Ronel Tute Robert Joe Pagtama

1


89

VISION

MISSIONTo craft critical, responsive and anticipative legislation in keeping with the ever dynamic and

rapidly changing city and constituency.

Upholding the Sangguniang Panlungsod’s premier distinction as an outstanding legislative bodyin the entire nation, producing key legislative output to optimize the potential of the city and itscitizens, in harmony with the greater vision and promise for the City of Batac.

Frontline Services

Process motorcycle for hire

Renewal of franchise

Inspection

Issue sticker and laminated MTOP

Ronald P. Beltran, Michael M. Galacgac, John Ryan G. Rosario, Jeffrey John G. Sarian, Jonel U. Mangabat

Ronald P. Beltran, Michael M. Galacgac, Antonia Elizabeth G. Yaplag

Ronald P. Beltran, Michael M. Galacgac, Antonia Elizabeth G. Yaplag

PERFORMANCES PLEDGES


Person in Charge/ResponsibleResponse Time

3 minutes

Two (2) Regular Sessions

5 minutes per unit

3 minutes

Sangguniang Panlungsod Members

OFFICE OF THE SANGGUNIANG PANLUNGSODCity Vice Mayor: JEFFREY JUBAL C. NALUPTA

2nd Floor, Batac City HallOffice of the Vice Mayor: Telephone No.: (077) 792-32-37; (077) 670-

70-91 Telefax No.: (077) 670-09-15Sangguniang Panlungsod Office: (077) 670-7129

90

Issues certified copies of Sangguniang documents


Gladys R. Lagura, Rizalina Josefina P. Demdem, Mia Prima M. Mesina, Bonn Roger G. Rosales, Kathielyn R. Ilayat

10 minutes

Gladys R. Lagura, RizalinaJosefina P. Demdem, MiaPrima M. Mesina, BonnRoger G. Rosales, KathielynR. Ilayat

Referrals of Barangay Ordinances, Resolutions, Annual and Supplemental Budgets As Well As Financial or Accomplishments Reports of Different Offices

Gladys R. Lagura, RizalinaJosefina P. Demdem, MiaPrima M. Mesina, BonnRoger G. Rosales, KathielynR. Ilayat

Two (2) Regular SessionsAccreditation or Re-Accreditation of NGOs

Cherill S. Malicad, Ramil F. Rante




1 minute per inquiry

3 minutes

3 minutes

3 minutes

Extend Library Services

Walk in reader

Check out books to reader

Check in books to reader

Assist Internet Researches

91

Motorized Tricycle Operator's Permit (MTOP) is the document issued by the SangguniangPanlungsod granting franchise or license to a person allowing him to operate a tricycle-for-hire withinthe territorial jurisdiction of Batac (par.3 (vi), Section 458 of RA 7160).

Franchise Holder/Operator


ISSUANCE AND RENEWAL OF MOTORIZED TRICYCLE OPERATOR'S PERMIT (MTOP)

ABOUT THE SERVICE:


FEES/CHARGES:


Mondays to Fridays8:00 A.M. to 5:00 P.M.

• Renewal Fee – P10.00• Inspection Fee – P10.00 • Annual Franchise Fee – P300.00• Mayor’s Permit Fee – P100.00• Laminated MTOP – P30.00• Sticker Fee – P20.00

• Photocopy of Barangay Clearance• Photocopy of the Community Tax Certificate• Photocopy of Official Receipt Issued by the Land Transportation Office• Photocopy of the Certificate of Registration of the Motorcycle• Attendance to Seminar/Orientation on Traffic Rules and Regulations (Schedule: Every

Wednesdays, 8:00A.M at the Sangguniang Panlungsod Session Hall)

92

Submits duly accomplished and notarized application form with the complete requirement

Receives application form and sets the schedule for the briefing and the inspection of the unit

5 minutes Ronald P. Beltran, Michael

M. Galacgac, Antonia

Elizabeth G. Yaplag

N/A Community Tax Certificate

(CTC), Barangay Clearance, OR-

CR (Official Receipt-

Certificate of Registration) of Motor Vehicle

Includes application in the agenda for the next regular session (until 12:00 noon every Friday)

5 minutes Mia Prima M. Mesina,

Kathielyn R. Ilayat

N/A List of Applicants

Refers application to the committee on Transportation and Communications(during R l

10 minutes Gladys R. Lagura

N/A List of Applicants

2 Attends briefing every Wednesday, 8:00 a.m. to be held at the SP Session Hall

Briefs clients on traffic rules and regulations

1 hour Committee on Transportation

N/A Certificate of Attendance

issued by the Committee on Transportation

and Communications

Inspects the unit to determine its road worthiness

5 minutes per client

Ronald P. Beltran, Michael

M. Galacgac, John Ryan G.

Rosario, Jeffrey John G. Sarian,

Jonel U. Mangabat

N/A Checklist

FORMS/DOCUMENTS/

REQUIREMENTS

1

Bring the unit (tricycle) for inspection

F. HOW TO AVAIL OF THE SERVICE

STEPS APPLICANT/ CLIENT

SERVICE PROVIDER

PROCESSING TIME FEES/

PERSON IN CHARGE/RESP

ONSILE

3

93

Signs copies of the inspection report


M. Galacgac

N/A Checklist

Includes Committee Report in the agenda for the next Regular Session

10 minutes Committee on Transportation

N/A List of Applicant

Approves Franchise Ordinances on second and final reading

10 minutes Sangguniang Panlungsod

Members

N/A List of Applicant

Finalizes the Franchise Ordinances

1 hour Ronald P. Beltran, Michael


Elizabeth G. Yaplag

N/A Franchise Form

Signs copies of the Franchise Ordinances

10 minutes Gladys R. Lagura, VM

Jeffrey Jubal C. Nalupta, Mayor Alb t D Ch

N/A Franchise Form

4 Claims the laminated MTOP and sticker

Records in the logbookReleases sticker and laminated MTOP



Elizabeth G. Yaplag

N/A Photocopied Official Receipt from the LTO

x-x-x-x-x- END OF TRANSACTION - x-x-x-x-x

94

1

Submits barangay ordinances, resolutions, annual and supplemental budgets and supporting documents

Receives and verifies the completeness of the documents submitted

5 minutes Mia Prima M. Mesina, Bonn

Roger G. Rosales,

Kathielyn R. Ilayat

N/A Barangay Ordinances, Barangay

Resolutions, Annual Budget, Supplemental

Budget

The barangay concerned can submit ordinances, resolutions, annual and supplementalbudgets as well as financial or accomplishments reports to be referred to the concernedcommittees for review/approval and information.

Punong Barangay, Barangay Treasurer and Heads of Offices


FEES/CHARGES:


Barangay Ordinances, Resolutions, Annual Budget and Supplemental Budgets and Supporting Documents


HOW TO AVAIL OF THE SERVICE


SERVICE PROVIDER

PROCESSING TIME


ONSILEFEES/

FORMS/DOCUMENTS/

REQUIREMENTS

REFERRALS OF BARANGAY ORDINANCES, RESOLUTIONS, ANNUAL AND SUPPLEMENTAL BUDGETS AS WELL AS FINANCIAL OR ACCOMPLISHMENTS

REPORTS OF DIFFERENT OFFICES

ABOUT THE SERVICE:


None

95

Includes the barangay ordinances, resolutions, annual and supplemental budgets in the order of business for deliberation


N/A None

Review and deliberation


Sangguniang Panlungsod

Members

N/A None

2

Gets a copy of the approved resolution

Issues the resolution and records in the logbook

3 minutes Rizalina Josefina P.

Demdem, Mia Prima M.

Mesina, Bonn Roger G. Rosales,

Kathielyn R. Ilayat

N/A None


96

FEES/CHARGES:

As per Odinance No. 3SP 2014-05, Chapter 4, Article 4A under Secretary Fees




1 States/Presents request (written or verbal) stating among others, the purpose

Receives and processes the letter-request and forwards it to the City Vice Mayor or SP Secretary for information/disposition

5 minutes Mia Prima M. Mesina,

Kathielyn R. Ilayat

N/A Request Duly Approved by the City Vice Mayor or SP Secretary, Photocopied ID

Reads and reviews the request


N/A None

The public can request a certified true copy of City Council documents such asOrdinances, Resolutions, Briefs of Minutes of Sessions, Committee Hearings and otherdocuments for their information or reference.


Any person or entity

Letter Request / Verbal RequestAny Valid ID of the Requestee


SERVICE PROVIDER

PROCESSING TIME


ONSILEFEES/

FORMS/DOCUMENTS/

REQUIREMENT


REQUEST/SECURE CERTIFIED TRUE COPY OF ORDINANCES, RESOLUTIONS, BRIEFS OF MINUTES OF SESSIONS, COMMITTEE HEARINGS AND OTHER DOCUMENTS

ABOUT THE SERVICE:

97

2 Obtains a receiving copy of the request

Endorses to record section for retrieval of documents

5 minutes Gladys R. Lagura, Rizalina

Josefina P. Demdem, Mia

Prima M. Mesina, Bonn

Roger G. Rosales,

Kathielyn R

N/A None

Stamps/Certifies the requested document

Records the OR Number and releases the document

ABOUT THE SERVICE:

Any non-government organization who wants to be accredited


Any non-government organization


1. Duly Accomplished Application Form2. Board Resolution signifying intention for accreditation3. Certificate of Registration (SEC,DOLE, etc.)4. List of current officer and members5. Annual Accomplishment Report6. Financial Statement7. Profile indicating the purposes and objectives of the organization8. Copy of the minutes of the meeting of the organization9. Copy of Constitution and By-laws


ACCREDITATION OR RE-ACCREDITATION OF NON-GOVERNMENTAL ORGANIZATIONS (NGOs)

Official Receipt Issued by the

Treasury Office

3 Returns to Record Section and presents the Official Receipt issued by the Treasury Office


Demdem, Bonn Roger G. Rosales

N/A

98

FEES/CHARGES:

NONE




1 Secures Application Form

Assists and explains the requirements



Mesina, Bonn Roger G. Rosales

Kathielyn R. Ilayat

N/A Application Form

2 Submits duly accomplished application form and other requirements

Receives and verifies the completeness of submitted documents

3 minutes Josefina P. Demdem, Mia

Prima M. Mesina,

Kathielyn R. Ilayat,

N/A None

Records the documents received

3 minutes Kathielyn R. Ilayat

N/A None

Includes the application in the agenda for deliberation


N/A None

FORMS/DOCUMENTS/

REQUIREMENTS

FEES/PERSON IN

CHARGE/RESPONSILE

PROCESSING TIME

SERVICE PROVIDER

APPLICANT/ CLIENTSTEPS

99

Photocopies and furnishes a copy of the application to the Committee on NGOs for information/disposition



Mesina, Bonn Roger G. Rosales

Kathielyn R. Ilayat

N/A None

Review and deliberation


Sangguniang Panlungsod

Members

N/A None

Any person or entity

Any Valid ID

Anybody, especially the students can avail of the use of books, and computer/internetin the city library


N/A NoneRecords in the logbook and

issues certificate of accreditation

USING AND BORROWING OF BOOKS AND AVAILING OF COMPUTER/INTERNET SERVICES IN THE LIBRARY

3 Returns to Vice Mayor

or Sangguniang Panlungsod Office after

two weeks or upon receipt of notice and receives the Resolution

and C tifi t f

3 minutes Mia Prima M. Mesina, Bonn

Roger G. Rosales

Kathielyn R. Ilayat



ABOUT THE SERVICE:

100

NONE

1

Registers in the logbook and present valid ID to access and use of library resources/materials

Validates the accuracy of the ID

1 minute per client

Cherill S. Malicad, Ramil

F. Rante

N/A Any Valid ID

2

Asks for computer or internet use

Allows and assists the clients in using the computer or internet

3 minutes Cherill S. Malicad, Ramil

F. Rante

N/A None

4

Receives the books borrowed

Hands in the books and update the borrower's card


F. Rante

N/A None


Surrender Any Valid

Checks the books and fill up the borrower's

card3

Presents books/other

reading materials to

be borrowed/returned/renewed/photocopi

ed


F. Rante

N/A




SERVICE PROVIDER

PROCESSING TIME


ONSILEFEES/

FORMS/DOCUMENTS/

REQUIREMENTS

FEES/CHARGES:


101

VISION

MISSION

LADY CHRISTY C. RANGAYZEL JOY E. MONTANTELILIBETH D, MALIGSAYYZEL JOY E. MONTANTELILIBETH D. MALIGSAYYZEL JOY E. MONTANTELILIBETH D. MALIGSAYYZEL JOY E. MONTANTELILIBETH D. MALIGSAY

LADY CHIRSTY C. RANGA

MARITES C. PASCUA YZEL JOY E. MONTANTE CSWDO STAFF

LADY CHRISTY C. RANGA

DHONNA MAE P. BAL

LADY CHRISTY C. RANGA

DHONNA MAE P. BAL

Issue Social Case Study Report

4 HOURS & 2 min. STAC-STIMULATION THERAPEUTIC ACTIVITIES

Within 30 days

Early Childhood Care & Development

Issue Purchase Slip/Booklet to Senior Citizens

Issuance of Persons with Disability Identification Card 5 days & 2 mins.

4 minutes

4 hours

City of Batac, a society where the poor, vulnerable and underprivileged individuals, families and groupsare cared, protected and empowered for an improved quality of life through an institutionalized andexpanded social protection and development programs/services.

To provide institutionalized and expanded social protection and development programs/services anduphold the rights of the poor, vulnerable and underprivileged individuals, families and groups anchoredto the vicion of the City of Batac and lodged to the DSWD policies and standards.

Pre-Marriage Counseling

17 minutesIssue of Certificate of Indigency

Issue Senior Citizen’s Identification Crad

PERFORMANCE PLEDGES

We, the City Social Welfare & Development Office, are committed to render the highest quality service and pledge to do the following:

FRONTLINE SERVICES RESPONSE TIME PER TRANSACTION

PERSON/S RESPONSIBLE

Aid to Individual In Crisis Program 1 day & 28 min.

CSWDO – CHILD DEVELOPMENT

TEACHERS/WORKERS

Provide Emergency Shelter Assistance

Issue Solo Parent’s Identification Card

1 day & 33 min.

5 days

5 days & 2 mins.

4 hours & 2 min.

OFFICE OF THE CITY SOCIAL WELFARE AND DEVELOPMENT OFFICERHead of Office: LILIBETH D. MALIGSAY

2nd Floor, City Hall Building, City of Batac

102

ABOUT THE SERVICE:

WHO MAY AVAIL OF THE SERVICE: Indigent & Distressed Individuals/ Families who are in crisis situation


* Death Certificate * Medical Certificate/Abstract* Funeral Contract * Medication/Prescription by a Physician* Personal letter to Mayor * Personal letter to Mayor* Any Valid Identification Card * Any Valid Identification Card

* ClinicalAbstract /Medical Certificate * Laboratory/Examinations Request from Physician* Hospital Bill/Statement of Account * Personal letter to Mayor* Personal letter to Mayor * Any Valid Identification Card* Any Valid Identification Card

** Any Valid Identification Card

FEES/ CHARGES:None

SCHEDULE OF AVAILABILITY OF THE SERVICE:Mondays to Fridays8:00AM to 5:00PM

Police Blotter (victims of pickpockets or illegal

Burial Assistance Medical Assistance (Medicines)

Medical Assistance (Hospital Bill) Medical Assistance (Lab Tests/Medical Exams)

Transportation Assistance

AID TO INDIVIDUAL IN CRISIS SITUATION (AICS)

Individuals and Families who are experiencing economic decline and difficult situation may ask for an assistance from the City Government through the City Social Welfare & Development Office.

Aid to Individual In Crisis Situation is the provision of medical, burial , transportation and subsistenceassistance to persons/families in crisis situations, especifically those belonging informal sector andother poor, marginalized, vulnerable and disadvantaged individuals. Assistance may be in the form ofstress debriefing, counseling and financial assistance.

103



SERVICE PROVIDER

PROCESSING TIME

PERSON IN CHARGE/

RESPONSIBLE

FEES/ CHARGES

FORMS/ DOCUMENT

S/ REQUIREM

ENTS

1

Register in the Office Logbook & Submit documents/requirements

Receives/reviews required documents

1 min. CSWDO Staff None Logbook , Personal Letter to

Mayor with Approval

2Provide information

Conducts interview to applicant

10 min. CSWDO Staff None Form 200/Intake

Sheet

3

Assesses/ Evaluates the eligibility of client

within 1 day Yzel Joy E. Montante / Lilibeth D. Maligsay

None

4

Prepares voucher & submits document for review

15 mins. Lady Christy L. Ranga

None

5

Informs client for the availability of request

2 mins. Lady Christy L. Ranga/Yzel Joy E. Montante

None

ABOUT THE SERVICE:

WHO MAY AVAIL OF THE SERVICE: Any bonafide resident of the City of Batac who belongs to marginalized group of families

x-x--x-x-x-x- END OF TRANSACTION-x-x-x-x-x-x-x

ISSUANCE OF SOCIAL CASE STUDY REPORT

Indigents/Distressed individual/family can request the issuance of a Social Cases Study Report from the CityGovernment through the City Social Welfare & Development Office .

A Social Case Study Report contains basic information on the client , the client's family, the problem theimpression and initial assessment of the case and the recommended interventions., It is a requirement in availingsocial services from Gos nd NGOs and other social service providers.

104

WHAT ARE THE REQUIREMENTS:* Any valid Identification Card* Other Documents

* Medical Certification/Medical Abstract* Prescription by a Physician

HOSPITALIZATION* Medical Certification/Medical Abstract* Final Bill/ Statement of Account for PHIC-Masa Cardholder* Tentative Bill for Non-Masa PHIC Cardholder

** BIR Income Tax Return of the Parents/Guardians

FEES/ CHARGES:None




SERVICE PROVIDER

PROCESSING TIME

PERSON IN CHARGE/

RESPONSIBLE

FEES/ CHARGES

FORMS/ DOCUMENT

S/ REQUIREM

ENTS

4 Prepares/encodes Social Case Study

Report

30 min. Yzel Joy E. Montante & Lilibeth D. Maligsay

None

5 Receive Issues/Releases SCSR

15 seconds CSWDO Staff None


3 Assessment/Validation

4 hours Yzel Joy E. Montante & Lilibeth D. Maligsay

None

Logbook

2 Provide information

Interviews Client 15 mins. Yzel Joy E. Montante & Lilibeth D. Maligsay

None

1

Register in the Office Log Book and Submit Requirements

Receives/Reviews requirements

1 min. CSWDO Staff None

SCHOLARSHIPCertificate of Enrolment

MEDICATION

105

ABOUT THE SERVICE:


Indigent individuals


** CTC/ Valid ID* Other Documents

* Application Form* Picture of the House

* rtificate of Enrolment*R Income Tax Return

PAO* Subpoena

FEES/ CHARGES:

None


Mondays to Fridays8:00AM to 5:00PM

SCHOLARSHIP

ISSUANCE OF CERTIFICATE OF INDIGENCY

Indigents (Individuals/Families) who are bonafide residents of the City of Batac may requestfor the issuance of a Certificate of Indigency from the City Government through the City SocialWelfare & Development Office who may wish to avail services from government organizationsand non-government organizations.

Certificate of Indigency and

ELECTRICAL PERMIT

106



SERVICE PROVIDER

PROCESSING TIME

PERSON IN CHARGE/

RESPONSIBLE

FEES/ CHARGES

FORMS/ DOCUMENT

S/ REQUIREM

ENTS

1

Register in the Office Log Book and submit documents/requirements

Receives/reviews requirements/docu

ments

1 min. CSWDO Staff None Logbook

2Provide information needed

Interviews client 5 mins. CSWDO Staff None

4

Assesses/ evaluates of the client's eligibility and prepares Certificate of Indigency

10 mins. Y. Montante L. Maligsay

None

5Receive Certificate of Indigency

Approves/ releases certification

1 min. Y. Montante L. Maligsay

None

ABOUT THE SERVICE:


WHAT ARE THE REQUIREMENTS:** Medical Certificate* Referral from teacher (for SPED and Fine Motor Development Session)


Physician's Referral

ENROLMENT OF CHILDREN WITH DISABILITIES IN THE STIMULATION AND THERAPEUTIC ACTIVITY CENTER (STAC)

Identified children with disabilities are admitted to avail free comprehensive Physical Rehabilitation,Special Education and Stimulation activities

Children with disabilities ages 0-14

107

FEES/ CHARGES:None




SERVICE PROVIDER

PROCESSING TIME

PERSON IN CHARGE/

RESPONSIBLE

FEES/ CHARGES

FORMS/ DOCUMENT

S / REQUIREM

ENTS

1

Submit Physician's Referral and Medical Certificate

Reviews requirements

1 min. Dhonna Mae P. Bal (Physical Therapist)

None

2Fill up the intake form

Provide the intake form

3 min.

Conducts Interview to parents/guardians of client

5 min.

Refer the client according to needed services :

1 min

ABOUT THE SERVICE:

WHO MAY AVAIL OF THE SERVICE:Would-be couple


PRE-MARRIAGE COUNSELING (PMC)

To provide prospective couples realistic overview on marriage and relationship, building the family, maternal and neonatal child health and nutrition, family planning and responsible parenthood.

108

WHAT ARE THE REQUIREMENTS:** Duly Accomplished Marriage Inventory Form

FEES/ CHARGES:None

SCHEDULE OF AVAILABILITY OF THE SERVICE:Every Thursdays 8:00 AM to 12:00 NN



SERVICE PROVIDER

PROCESSING TIME

PERSON IN CHARGE/

RESPONSIBLE

FEES/ CHARGES

FORMS/ DOCUMENT

S/ REQUIREM

ENTS1 Register in the

Office Logbook & Submit Requirements

Registers Prospective Couple , Receives & Reviews Requirements

1 min CSWDO Staff

2 Attend Pre-Marriage Counseling Service Seminar

Conducts Pre-Marriage Counseling

4 hrs. Marites C. Pascua & Yzel

Joy E. Montante

3 Receives PMC Certificates

Issues Pre-Marriage Counseling Certificate

1 min Marites C. Pascua/ Yzel

Joy E. Montante


Official Receipt (PMC)

109

ABOUT THE SERVICE:

WHO MAY AVAIL OF THE SERVICE:Senior Citizen

WHAT ARE THE REQUIREMENTS:** Birth Certificate* 2 pcs 1x1 colored/black and white pictures (latest)* Marriage Certificate/ Contract for married women

FEES/ CHARGES:None




SERVICE PROVIDER

PROCESSING TIME

PERSON IN CHARGE/

RESPONSIBLE

FEES/ CHARGES

FORMS/ DOCUMENT

S/ REQUIREM


Office Log Book and present complete documents/requirements

Receives/reviews requirements

1 min. CSWDO Staff None Logbook/ Application

Form

Prepares & submits to signatories

5 days L. Ranga None

2 Receives OSCA ID

Issues OSCA ID 1 min. CSWDO Staff None

ISSUANCE OF THE SENIOR CITIZEN'S IDENTIFICATION CARDS

Senior Citizen or Elderly Person of the City of Batac and is at least sixty (60) years of age may apply for the issuance of Senior Citizen's ID Card from the City Government of Batac through the Office of the Senior Citizen's Affairs unde the City Social WElfare & Development Office

Filled-up application form


110

ABOUT THE SERVICE:

WHO MAY AVAIL OF THE SERVICE:Senior Citizen and Persons with Disability

WHAT ARE THE REQUIREMENTS:*

FEES/ CHARGES:None




SERVICE PROVIDER

PROCESSING TIME

PERSON IN CHARGE/

RESPONSIBLE

FEES/ CHARGES

FORMS/ DOCUMENT

S/ REQUIREM

ENTS

1

Register in the Office Logbook and submit documents/requirements


1 min CSWDO Staff None OSCA ID/ PWD ID

Processes Purchase Slip/ Booklet

2 mins. CSWDO Staff

2

Receives the purchase slip/booklet

Issues Purchase Slip/ Booklet

1 min. CSWDO Staff

Purchase Slip/Booklet shall be presented to the drug store, grocery store or department store for discount

OSCA ID/ PWD ID


ISSUANCE OF PURCHASE SLIP/ BOOKLET TO SENIOR CITIZEN AND PERSON/S WITH DISABILITY (PWDs)

111

ABOUT THE SERVICE:


WHAT ARE THE REQUIREMENTS: None

FEES/ CHARGES:None




SERVICE PROVIDER

PROCESSING TIME

PERSON IN CHARGE/

RESPONSIBLE

FEES/ CHARGES

FORMS/ DOCUMENT

S / REQUIREM

ENTS

1

Attends Physical Therapy Treatment Sessions

Assesses of client's condition before the treatment session

3 mins. Dhonna Mae P. Bal

None None


3Receives Supplementary Feeding

Provides Supplementary Feeding

30 mins Dhonna Mae P. Bal

Physical Therapy sessions is geared toward achieving the children with disability the highest level of function by conducting Therapeutic exercises and Physical Therapy activities.

Children with disabilities ages 0-14

2

Receives Treatment

Provides Physical Therapy Treatment

1 hr Dhonna Mae P. Bal

PROVISION OF PHYSICAL THERAPY TREATMENT SESSIONS TO CHILDREN WITH DISABILITIES

112

ABOUT THE SERVICE:

WHO MAY AVAIL OF THE SERVICE:Children with disabilities ages 0-14 with cognitive, behavioral and fine motor problems


FEES/ CHARGES:None




SERVICE PROVIDER

PROCESSING TIME

PERSON IN CHARGE/

RESPONSIBLE

FEES/ CHARGES

FORMS/ DOCUMENT

S / REQUIREM

ENTS1 Attends Fine

Motor Development session



None None


3 Receives Supplementary Feeding



PROVISION OF FINE MOTOR DEVELOPMENT SESSIONS TO CHILDREN WITH DISABILITIES

Modified activities which aim to attain highest level of function and independence are conducted to children with disabilities

2 Receives Treatment

Provides Fine Motor Development Session


113

ABOUT THE SERVICE:



FEES/ CHARGES:None




SERVICE PROVIDER

PROCESSING TIME

PERSON IN CHARGE/

RESPONSIBLE

FEES/ CHARGES

FORMS/ DOCUMENT

S / REQUIREM

ENTS1 Attends Special

Education session



None None


3 Receives Supplementary Feeding



PROVISION OF SPECIAL EDUCATION SESSIONS TO CHILDREN WITH DISABILITIES

Conduct of Special Education session in order to prepare the children with disabilities to bemainstreamed and integrated in regular schools.

Children with disabilities ages 0-14 with intellectual problems

2 Receives Treatment

Provides Special Education Session


114

ABOUT THE SERVICE:

WHO MAY AVAIL OF THE SERVICE:Indigent/Distressed families who are victims of calamity


Typhoon Victims* Certification from the Bureau of Fire Protection * Barangay Blotter* Police or Barangay Blotter * Picture of the Damaged House* Picture of the Damaged House*

FEES/ CHARGES:None




SERVICE PROVIDER

PROCESSING TIME

PERSON IN CHARGE/

RESPONSIBLE

FEES/ CHARGES

FORMS/ DOCUMENT

S/ REQUIREM

ENTS

1 Register in the Office Logbook & Submit documents/requirements

Receives/reviews required

documents

1 min. CSWDO Staff None Logbook

2 Provide information

Conducts interview to applicant

15 mins. CSWDO Staff None Form 200/Intake

Sheet

3 Assesses/ Evaluates the

eligibility of client

within 1 day Yzel Joy E. Montante / Lilibeth D. Maligsay

None

* Certification from any 3 of the members of the City Disater Coordinating Council

Fire Victims

Certification from any 3 of the

PROVISION OF EMERGENCY SHELTER ASSISTANCE

Individuals and families who are victims of natural and man-made calamities may ask for financialassistance from the City Givernment through the City Social Welfare & Development Office.

115

5 Informs client for the availability of

request

2 mins. Lady Christy L. Ranga/Yzel

Joy E. Montante

None

ABOUT THE SERVICE:


A Solo Parent is any individual who falls under any of the FF. categories:

1) A woman who has given birth to a child as a result of rape and other crimes against chastity;

4 Prepares voucher & submits

document for review

15 mins. Lady Christy L. Ranga

None

ISSUANCE OF THE SOLO PARENT'S IDENTIFICATION CARDS

A Solo Parent who is a bonafide resident of the City of Batac may apply for the issuanceof Solo Parent's ID Card from the City Government through the City Social Welfare &Development Office.

- abandonement of spouse for at least one (1) year

3)Unmarried mother/father who has preferred to keep and rear her/his child/children instead ofhaving others care for them or give them up to a welfare institution;

4) Any other person who solely provides parental care and support to a child or children;

5) Any family member who assumes the responsibility of head of family as a result of thedeath, abandonement, disappearance or prolonged absence of the parents or solo parent.

The validity of the ID is one year and is renewable.

2) If Parent left alone with the responsibility of parenthood due to the ff:

- death of spouse- detention of spouse for a criminal conviction for atleast one (1) year

- physical and/or mental incapacity of spouse as certified by a public medical practitioner;

-legal separation or de facto separation from spouse for at least one (1) year, as long ashe/she is entrusted with the custody of the children

- the declaration of nullity or annulment of marriage as decreed by a court or by a church aslong as he/she is entrusted with the custody of the children

116

WHO MAY AVAIL OF THE SERVICE:Solo Parent with minor children

WHAT ARE THE REQUIREMENTS:** Barangay certificate residency in the area* 2 pcs latest 1x1 colored/black and white pictures (latest)

*

Income Tax Return (ITR) or certification from the barangay/city treasurer

FEES/ CHARGES:None




SERVICE PROVIDER

PROCESSING TIME

PERSON IN CHARGE/

RESPONSIBLE

FEES/ CHARGES

FORMS/ DOCUMENT

S/ REQUIREM


Office Log Book and present complete documents/requirements


1 min. CSWDO Staff None Logbook/ Application

Form

2 assessment/Evaluation of the Solo Parent Situation

within 30 days( as per R.A 8972)

Yzel Joy E. Montante & Lilibeth D. Maligsay

Prepares & Submit for Signatories

15 min. L. Ranga None

3 Receives Solo Parent ID

Issues Solo Parent ID

1 min. CSWDO Staff None

Documents/Evidence that the applicant is a solo parent (e.g. death certificate of spouse,declaration of nullity of marrage medical certificate-if incapacitated)


Filled-up application form

117

ABOUT THE SERVICE:

WHO MAY AVAIL OF THE SERVICE:Children ages 3-4.11 years old

WHAT ARE THE REQUIREMENTS: Birth Certificate of the Child issued by the Philippine Statistic Office Yellow Card/Baby Book FEES/CHARGES: None

SCHEDULE OF AVAILABILITY OF THE SERVICE: Mondays to Fridays 8:00 am -12:00p.m and 1:00 p.m -5:00 p.m



SERVICE PROVIDER

PROCESSING TIME

PERSON IN CHARGE/

RESPONSIBLE

FEES/ CHARGES

FORMS/ DOCUMENT

S/ REQUIREM

ENTS1 Submit

RequirementsReviews Requirements

1 min.CSWDO (Child Development Teacher/Worker)

None

2 Presence of Child

Administer ECCD- Early Childhood Care and Development Checklist for the Initial assessment/evaluation

15 min. CSWDO (Child Development Teacher/Worker)

ECCD Checklist

ENROLLMENT OF CHILDREN IN CHILD DEVELOPMENT CENTER

Children ages 0-4.11 years old may avail Child Development Service Program in Child DevelopmentCenters of the City Government of Batac through the CSWDO-Child Development Center . The CDSPis the provision of integrated delivery of services on health, nutrition, early education and socialdevelopment .


118

ABOUT THE SERVICE:

WHO MAY AVAIL OF THE SERVICE:Children ages 3-4.11 enrolled in Child Development Center

WHAT ARE THE REQUIREMENTS:None

FEES/CHARGES:None

SCHEDULE OF AVAILABILITY OF THE SERVICE Mondays to Fridays 8:00 a.m-12:00 p.m - 1:00 p.m-5:00 p.m



SERVICE PROVIDER

PROCESSING TIME

PERSON IN CHARGE/

RESPONSIBLE

FEES/ CHARGES

FORMS/ DOCUMENT

S/ REQUIREM

ENTS1 Attends Child

Development Sessions

Conduct ECCD sessions

4 hours CSWDO-Child Development Teacher/Worker

None

CENTER -BASED EARLY CHILDHOOD CARE AND DEVELOPMENT

Center-Based Early Childhood Care and Development is the provision of quality earlylearning experiences to children enrolled in Child Development Centers.


119

VISION: The CITY HEALTH OFFICE of BATAC shall be a model health provider which is committed:

To offer a coordinated and expanded system of primary care covering medical, oral health, nutrition, preventive care, mental health, environmental health and laboratory services;

To ensure a healthy and empowered populace of the City of Batac. MISSION The CITY HEALTH OFFICE of BATAC shall continue to be the mainstream of healthy lifestyle in homes, families, local government and the environment through a well coordinated system operating under good governance in order to attain sustainable and affordable quality health care to ensure a better quality of life for Batacqueños in harmony with God, man and nature.

PERFORMANCE PLEDGES

THE CITY HEALTH OFFICE COMMITS TO PROVIDE THE HIGHEST QUALITY SERVICE AND PLEDGES TO ACHIEVE THE FOLLOWING:

FRONTLINE SERVICES

RESPONSE TIME

PER TRANSACTION

PERSONS RESPONSIBLE

Provision of medical consultation & treatment

18 minutes ALICIA A. AGBAYANI, M.D. DIMPNA D. SARE, M.D. NURSES ON DUTY MIDWIVES

Process application for sanitary permit and health certificates for business

1 hour CHARLES M. FRANCO ERDELIZA F. GANIRON

Issue medical certificates for driver’s license & employment and other certifications

19 minutes ALICIA A. AGBAYANI ERDELIZA F. GANIRON CHARLES M. FRANCO CATHERINE B. PUNGTILAN

CITY HEALTH OFFICE Head of Office: DRA. ALICIA A. AGBAYANI

Brgy. # 04 Nalupta, Batac City Tel No.: (077) 792 – 39 – 15 / (077) 792 – 31 - 72

120

Review and act on sanitation-related complaints Investigate on sanitation-related complaints

1 hour & 35

minutes

1 hour

ALICIA A. AGBAYANI ERDELIZA F. GANIRON CHARLES M. FRANCO

Attend to dental cases

50 minutes

ESTRELLA G. SIRUET

Attend to animal bite patients

30 minutes

ALICIA A. AGBAYANI MARILYN C. AGA JOANA GRACE T. BLAS

Immunize all children 0-11 months and pregnant women

20 minutes

LETICIA G. TANAGON ANNE BERNADETTE C. SAMSAM JOHN CHRISTOPHER A. LOPEZ JESSIE C. BARAO ROSALINDA A. CALAUTIT GINA M. PABLO MICHELLE D. PASAMONTE MELGENE G. ALIBUYOG BERNADETTE Q. BAYANGOS YOLANDA C. CORPUZ IRENE P. BATARA JENNICA F. LAGMAY FRESLYN D. ISLA

Accept and performs Medical laboratory examinations

Depends on the

examination to be performed

Blood Chemistry-1 hour Routine Examinations-15 minutes to 30 minutes; Sputum Examination and Skin Slit Smear-1 day

JOY E. RACACHO NOREEN D. GONZALES

121

PROVISION OF MEDICAL CONSULTATION AND TREATMENT

ABOUT THE SERVICE:

The purpose of this service is to diagnose and treat illnesses and give appropriate management.


Person/individual who needs medical assistance and attention


FEES/CHARGES: NONE

SCHEDULE OF AVAILABILITY OF THE SERVICE : Mondays to Fridays 8:00 AM – 5:00 PM


STEPS

APPLICANT/C

LIENT

SERVICE

PROVIDER

PROCESSING

TIME

PERSON

IN CHARGE/ RESPONSIBLE

FEES/ CHARGES

FORM

S

1 Get number for admission at the CHO lobby.

Interview and take family folder Take and record vital signs Issue a number for consultation.

2 minutes

2 minutes

1 minute

MIDWIVES

2 Go directly to the City Health Officer’s Office and submit family folder.

Receive family folder. 3 minutes NURSE ON DUTY

3 Wait for your number to be called

Calls patient’s number, performs consultation and examination

5 minutes DR. ALICIA A. AGBAYANI DR. DIMPNA D. SARE

4 Proceed to pharmacy to receive medicines and leave the family folder for recording

Receives the family folder, gives medicines as ordered, health educate, records and discharges the patient

5 minutes NURSE ON DUTY

x -x-x-x-x-x- END OF TRANSACTION -x-x-x-x-x-x

122

ISSUANCE OF SANITARY PERMIT AND HEALTH CERTIFICATE FOR BUSINESS

ABOUT THE SERVICE:

All business owners and their workers must secure Sanitary Permit and Health Certificate WHO MAY AVAIL OF THE SERVICE:

Business owners and their staff WHAT ARE THE REQUIREMENTS:

• Duly accomplished business application form • Laboratory tests of the owner and employee/s • Official Receipt issued by the Revenue Collector at the City Health Office • Inspection of the business establishment (for new business)

FEES/CHARGES:

Based on Article D Section 4D.01 and Article C Section 5C,01 of the City Revenue Code of 2014

LICENSING PACKAGES:

Health Certificate (ID) Php 70.00

Sanitary Permit Fee Php 120.00 Sanitary Inspection Fee:

CATEGORY A PHP 300.00

(Hotels/Lodging House, Dorm/REL, Drugstores, Restaurants & Catering, Bakeshop, Bar, Dairy Products, Hospitals & Clinics, Manufacturers, Meat Stand, Piggery & Poultry, Agri Supplies, Bank/Financial Institutions, Contractors, Gasoline Station, Groceries, Hardware & Construction Materials/Supplies, Money Changer/Remittance/Pawnshop/Recreation, Telecommunication & Tobacco Trading Centers

CBC;URINALYSIS PHP. 260.00 WIDAL’S;FECALYSIS PHP. 270.00 HBsAg;FECALYSIS PHP. 270.00 HBsAg; URINALYSIS PHP. 280.00

123

CATEGORY B PHP 250.00 Apartment/Boarding House, Barber/Beauty Shop, Carinderia, Refreshments/Food Stand, Billiards, Computer/Internet Shops/Cafes, General Merchandise/Fitness Center, School Supplies, Fish Vendors

CATEGORY C PHP 150.00

Bagoong, Coconut, Fruits& Vegetables, Rice, Corn, Ricemill, Salt, Sugar & Native Delicacies, Sari Sari Store, Fish Ball/Coconut Vendors CATEGORY D PHP 150.00 Businesses not enumerated above SCHEDULE OF AVAILABILITY OF THE SERVICE:

Mondays to Fridays 8:00 AM - 5:00 P.M. HOW TO AVAIL OF THE SERVICE:

STEPS

APPLICANT/CLIENT

SERVICE

PROVIDER

PROCESSIN

G TIME

PERSON

INCHARGE/RESPONSIBLE

FEES/CHARGES

FORM

S

1 Presents duly accomplished business application form

Interviews client as to type of establishment and number of employees Issues laboratory request

7 minutes

2 mins

CHARLES M. FRANCO ERDELIZA F. GANIRON

Unified Business Application Form

2 Pay laboratory fees

Collects fees and issues Official Receipt

3 minutes MA. PAZ B. QUIAOIT

3 Proceed to Medical Laboratory for examination

Verifies request forms and Official Receipt Performs laboratory procedures

5 minutes

15 minutes


124

4 Present Official Receipt and claim laboratory results

Records and issues results

3 minutes JOY E. RACACHO NOREEN D. GONZALES

5 Submit laboratory results

Receives and interprets results Record, prepares, signs and releases Health Certificates and Sanitary Permit

5 minutes

5 minutes

CHARLES M. FRANCO ERDELIZA F. GANIRON CHARLES M. FRANCO ERDELIZA F. GANIRON

6 Pay necessary fee/s (Sanitary Permit, Inspection Fee & Health Card)

Issues official receipt/s


7 Submit complete documents to the City Health Officer for final approval.

Reviews and signs the documents

9 minutes DR. ALICIA A. AGBAYANI

8 Receives the duly signed documents.

Releases the approved/ signed documents

1 min DR. ALICIA A. AGBAYANI


125

SECURING MEDICAL CERTIFICATE

ABOUT THE SERVICE: Medical certificate is issued as requirement or supporting document of applicants for driver’s license, employment and others. WHO MAY AVAIL OF THE SERVICE: Any individual may secure Medical Certificate at the City Health Office. WHAT ARE THE REQUIREMENTS:

A. For Employment: 1. Complete medical history, laboratory examination and physical examination by the City

Health Officer 2. Official receipt issued by the Revenue Collector at the City Health Office

B. For Driver’s license: 1. Complete medical history, physical examination, visual acuity and color blindness

tests 2. Official Receipt issued by the Revenue Collector

FEES/CHARGES: Php 100.00 SCHEDULE OF AVAILABILITY OF THE SERVICE : Mondays to Fridays ; 8:00 AM -5:00 PM HOW TO AVAIL OF THE SERVICE:

STEPS APPLICANT/C

LIENT

SERVICE

PROVIDER

PROCESSING TIME

PERSON IN

CHARGE/RESPONSIBLE

FEES/CHARGES

FORMS

1

Present the forms and requirements

Checks and verifies the forms and requirements Prepares document

3 minutes 3 minutes

CHARLES M. FRANCO ERDELIZA F. GANIRON CATHERINE B. PUNGTILAN CHARLES M. FRANCO ERDELIZA F. GANIRON CATHERINE B. PUNGTILAN

126

2 Pay fees and receives documents

Issues Official Receipt


3 Presents documents for approval

Reviews and signs all forms

8 minutes DR. ALICIA A. AGBAYANI

4 Receives the signed medical certificate

Releases the signed medical certificate

2 minute DR. ALICIA A. AGBAYANI


REQUEST FOR SOLUTION/S FOR SANITATION-RELATED COMPLAINTS

ABOUT THE SERVICE: Any individual may request for solutions on sanitation-related complaint at the City Health Office, provided that said complaint was already filed and heard at the Barangay Level but not resolved with finality at said level. WHO MAY AVAIL OF THE SERVICE: The public WHAT ARE THE REQUIREMENT:

• Complaint letter duly signed by the complainant or any concerned citizen.

FEES/CHARGES: NONE SCHEDULE OF AVAILABILITY OF THE SERVICE: Mondays to Fridays 8:00 AM - 5:00 PM HOW TO AVAIL OF THE SERVICE:


SERVICE PROVIDER

PROCESSING TIME

PERSON IN CHARGE/RES

PONSIBLE

FEES/CHARGE

S

FORMS

1 Files complaint letter

Receives the letter of complaint and gets information

5-10 minutes


2 Gives information to Sanitary Inspectors during their field investigation

Conducts field investigation to verify complaint

30 minutes to 1 hour


127

Issues Sanitary Order to Violator

30 minutes

CHARLES M. FRANCO ERDELIZA F. GANIRON DR. ALICIA A. AGBAYANI

3 Attends to scheduled discussion with the violator as regards the investigation result

Discusses results of investigation with the violator and complainant

30 minutes to 1 hour


Conducts re-inspection to verify compliance with the Sanitary Order

30 minutes to

1 hour


Serves 2nd Sanitary Order if case is Unresolved

30 minutes


Recommends closure order (for business establishment) to the mayor

30 minutes


Forwards case to the Sangguniang Panlungsod (for environmental sanitation cases)



128

REQUEST FOR DENTAL SERVICES ABOUT THE SERVICE:

Any individual may request for dental services at the City Health Office. WHO MAY AVAIL OF THE SERVICE:

Patients for dental treatment/clearance including pregnant women WHAT ARE THE REQUIREMENT: None FEES/CHARGES: Php 100.00 SCHEDULE OF AVAILABILITY OF THE SERVICE: Mondays to Fridays; 8:00 AM – 5:00 PM HOW TO AVAIL OF THE SERVICE:

STEPS APPLICANT/

CLIENT

SERVICE

PROVIDER

PROCESSING TIME


ONSIBLE

FEES/CHARGE

S

FORMS

1

Register

Records patient’s data Takes blood pressure

5 – 10 minutes

DR. ESTRELLA G. SIRUET

2

Present self for dental evaluation

Performs dental examination and service needed

30 minutes

DR. ESTRELLA G. SIRUET

3 Receives post-dental service instruction and oral health education

Gives post-dental service instructions and oral health education

5-10 minutes DR. ESTRELLA G. SIRUET


129

REQUEST FOR ANTI-RABIES VACCINE

ABOUT THE SERVICE: All animal bite victims may consult the City Health Office for evaluation and management. The City Health Office is designated as the Animal Bite Treatment Center of the Batac District comprising the LGUs of the City of Batac, Paoay, Currimao, Badoc and Pinili WHO MAY AVAIL OF THE SERVICE: All animal bite victims WHAT ARE THE REQUIREMENT: Updated Member’s Data Record (MDR) for Philhealth

members FEES/CHARGES: NONE SCHEDULE OF AVAILABILITY OF THE SERVICE: Mondays to Fridays; 8:00 AM – 5:00 PM HOW TO AVAIL OF THE SERVICE:


SERVICE PROVIDER

PROCESSING TIME


ONSIBLE

FEES/CHARGE

S

FORMS

1

Approaches Health personnel concerned for admission and recording

Interviews patient for pertinent medical history

5-10 minutes

MIDWIFE INCHARGE OF THE BARANGAY VOLUNTEERS

2

Brings records to the doctor

Interviews and examines the patient Orders anti-rabies vaccination

5-10 minutes


3

Presents self for anti-rabies injection

Explains the procedure and injects the patient with anti-rabies vaccine Advises patient of the succeeding schedules of vaccination

5 minutes

5 minutes

JOANNA GRACE T. BLAS MARILYN C. AGA JOANNA GRACE T. BLAS MARILYN C. AGA

130


REQUEST FOR IMMUNIZATION SERVICES

ABOUT THE SERVICES: All children 0-11 months old must receive the complete doses of vaccination against the 7 immunizable diseases as mandated by the Department of Health, being implemented by the City Health Office. All pregnant women must also receive Tetanus Toxoid to prevent the occurrence of Tetanus Neonatorum in newborns. WHO MAY AVAIL OF THE SERVICE: All children 0-11 months and all pregnant women. WHAT ARE THE REQUIREMENT: None FEES/CHARGES: NONE SCHEDULE OF AVAILABILITY OF THE SERVICE :

• For Infants Every Wednesday 8:00 AM – 12:00 NN

• For Pregnant Women

Every Thursday 8:00 AM –12:00 NN HOW TO AVAIL THE SERVICE:


SERVICE PROVIDER

PROCESSING TIME


ONSIBLE

FEES/CHARGES

FORMS

1

Present child for immunization

Greets and asks for the immunization record Weighs child and checks record for vaccine needed

5 minutes 3-5 minutes

MIDWIFE IN-CHARGE OF THE BARANGAY MIDWIFE IN-CHARGE (see annex A)

2

Proceed to Immunization room

Conducts immunization activity

1-5 minutes

MIDWIFE IN-CHARGE (see annex A)

3

Take note of the next immunization schedule

Informs mother/guardian of the next immunization schedule

3-5 minutes

MIDWIFE IN-CHARGE (see annex A)

131


** If the midwife in-charge of the barangay is not available, client/s may avail the service from any of the midwife available. Annex A

Name of Midwife

Catchment Areas

Jessie C. Barao

#1 N ricarte #1 S Valdez

# 2 Ablan # 3 Cangrunaan

# 4 Nalupta #5 Cal-laguip # 6 San Julian

Rosalinda A. Calautit

# 7 Caunayan

# 8 Acosta #9 Aglipay

# 10S barani # 10 N Lacub

# 11 Ben-agan

Gina M. Pablo

# 12 Pal-palicong

# 24 Sumader #26 Parangopong

# 27 W Naguirangan # 27 E Capacuan

Yolanda C. Corpuz

# 18 Magnuang # 19 Pimentel # 20 N Colo

# 20 S Mabaleng

Melgene G. Alibuyog

# 30 E Baoa # 30 W Baoa

# 31 Camandingan #33 S Rayuray

Michelle D. Pasamonte

# 23 Biningan #28 San Mateo # 29 San Pedro

132

# 32 Palong-pong

Freslyn D. Isla

# 21 Quiom

# 22 Maipalig # 25 S Payao

# 25 N Camguidan

Bernadette Q. Bayangos

# 13 Baay

# 14 Bungon # 15 Baligat

Jennica F. Lagmay

# 33 N Nagbacalan # 34 Dariwdw # 35 Bil-loca

Irene P. Batara

# 16 N Quiling # 16 S Quiling

# 17 Tabug

REQUEST FOR MEDICAL LABORATORY EXAMINATIONS

ABOUT THE SERVICE: Individuals who need medical laboratory examination services at the City Government of Batac Clinical Laboratory WHO MAY AVAIL OF THE SERVICE:

Individuals who needs laboratory examination for medical clearance and diagnostics WHAT ARE THE REQUIREMENTS:

• Laboratory request from the physician or health personnel. FEES/CHARGES:

BLOOD CHEMISTRY

FEE

DURATION OF TEST/S

FBS/RBS 140.00 1 hours Cholesterol 180.00 1 hours Triglycerides 280.00 1 hours HDL 280.00 1 hours LDL 180.00 1 hours

133

Blood Uric Acid (BUA) 170.00 1 hours Creatinine 210.00 1 hours Blood Urea Nitrogen (BUN) 150.00 1 hours

Lipid Profile (Chole; Trigly; HDL; LDL;VLDL) 900.00 1 hours Complete Blood Chemistry (Package)

1,500.00 1 hours

ROUTINE EXAMINATIONS

FEE

DURATION OF TEST/S

CBC 200.00 30 minutes Hemoglobin 70.00 30 minutes Hematocrit 70.00 30 minutes Blood Typing 70.00 15 minutes Clotting Time 70.00 30 minutes Bleeding Time 70.00 30 minutes Urinalysis 90.00 30 minutes Fecalysis 70.00 30 minutes Pregnancy Test 130.00 15 minutes Sputum Examination 70.00 1 day (for employment) Widal’s Test 220.00 30 minutes HBsAg Screening 220.00 30 minutes Skin Slit Smear 220.00 1 days KOH 110.00 30 minutes

OTHERS:

Urine bag = Php 30.00 Re-issue Fee of lab results= Php 50.00 SCHEDULE OF AVAILABILITY OF THE SERVICE : Blood Chemistry Test: Monday to Friday= 8:00-8:30 AM= Extraction time with after 12MN fasting

Routine Tests: Monday to Friday= 8:00-5:00 PM

Sputum Examination: Monday to Thursday= 8:00 AM – 10:30 AM Genexpert – MTB/RIF Assay: Monday to Thursday – 8:00 AM – 10:00 AM

HIV Screening Test: Monday to Thursday – 1:00 PM – 4:00 PM Rapid Syphilis Screening Test: Monday to Thursday – 8:00 AM– 12:00 AM

134

Urine Screening Test for RedCop Patients: Monday To Friday - 8:00AM – 5:00 PM

HOW TO AVAIL OF THE SERVICE: STEPS APPLICANT/C

LIENT SERVICE

PROVIDER PROCESSIN

G TIME PERSON


FEES/CHARGES

FORMS

1

Show laboratory request and pays fees

Checks laboratory request and issues official receipt

3-5 minutes

MA. PAZ B. QUIAOIT

2

Present laboratory request and submit the specimen

Receives Laboratory request and specimen Extracts blood from the client Processes the requested laboratory test/s and records the results

5-10 minutes

30 minutes(for

routine exam) and 1

hour (Complete

Blood Chemistry

Examination)

JOY E. RACACHO NOREEN D. GONZALES JOY E. RACACHO NOREEN D. GONZALES JOY E. RACACHO NOREEN D. GONZALES

3

Present the Official Receipt for the release of the laboratory result

Issues official medical laboratory result form/s to the client

3-5 minutes



135

PROVISION OF MEDICAL CONSULTATION, TREATMENT AND MANAGEMENT OF PATIENT WITH TUBERCULOSIS (TB)

ABOUT THE SERVICE: Patient with two (2) weeks cough must consult the TB DOTS clinic for proper treatment and management WHO MAY AVAIL THE SERVICE: Patients with two (2) weeks cough WHAT ARE THE REQUIREMENT: NONE FEES/CHARGES: NONE SCHEDULE OF AVAILABILITY OF THE SERVICE: MONDAYS TO FRIDAYS 8:00 AM – 5:00 PM HOW TO AVAIL THE SERVICE:


SERVICE PROVIDER

PROCESSING TIME

PERSON INCHARGE/RESPONSIBLE

FEES/CHARGES

FORMS

1 Get number for admission at the CHO lobby

Performs triage to identify patient’s consultation area Interviews and take family folder Take and record vital signs If patient is presumptive infectious case, instruct to go to the TB DOTS clinic (tent)

5-10 minutes 5 minutes 5 minutes

MIDWIFE IN CHARGE

2 Present family record

Check patient’s record, let patient wear mask and

5 minutes TB DOTS NURSE

136

assess the need for diagnostics

Calls patient’s number, performs consultation and examination

10- 15 minutes DR. ALICIA A. AGBAYANI

Prepares the necessary laboratory request needed

5 minutes DR. ALICIA A. AGBAYANI TB DOTS NURSE

3 Receive post consultation instructions

Instruct patient on scheduled follow up

5 minutes DR. ALICIA A. AGBAYANI TB DOTS NURSE


PROVISION OF BIRTHING SERVICES ABOUT THE SERVICE: To provide safe, quality and appropriate child birth WHO MAY AVAIL OF THE SERVICE: All pregnant women who are due to give birth WHAT ARE THE REQUIREMENTS: Mother and baby book, pre-natal record FEES/CHARGES:

Please refer to Article D Section 4D.01 and Article C Section 5C,01 of the City Revenue

Code of 2014 for laboratory fees. SCHEDULE OF AVAILABILITY OF THE SERVICE: 24/7 HOW TO AVAIL OF THE SERVICE STEPS APPLICAN

T/CLIENT SERVICE

PROVIDER PROCESSING

TIME PERSON


FEES/CHARGES

FORMS

1 Submit pre- natal booklet

Admit and examine patient

30 minutes DOCTOR, NURSE &

137

MIDWIFE ON DUTY

Brings patient to labor room Monitor and record progress of labor Brings patient to delivery room Performs delivery procedure Provide neonatal care Provide Post partum care Brings patient to the ward

10 minutes 20 minutes 20 minutes 30-45 minutes

DOCTOR, NURSE & MIDWIFE ON DUTY MIDWIFE & INSTITUTIO-NAL WORKER ON DUTY

Examine and discharge patient after 24 hours

DOCTOR, NURSE AND MIDWIFE ON DUTY

x -x-x-x-x-x- END OF TRANSACTION-x-x-x-x-x-x

138

VISION

A decent and productive work for every Batacqueño MISSION

To provide prompt, timely and adequate employment facilitation services

PERFORMANCE PLEDGES

WE GIVE ASSURANCE OF QUALITY SERVICE POSSIBLE TO OUR CONSTITUENTS AND PLEDGE TO ACHIEVE THE FOLLOWING:

FRONTLINE SERVICES

RESPONSE TIME per transaction

PERSONS RESPONSIBLE

Provision of job referral for local employment

1 hour

MARLON F. SORIA K-MAR S. SULIT

Provide Labor Market Information

30 minutes


Posting of job vacancies

30 minutes


PUBLIC EMPLOYMENT SERVICE OFFICE (PESO) – HUMAN RESOURCE MANAGEMENT OFFICE

Head of Office: MARLON F. SORIA 2nd Floor, Batac City Hall

139

PROVISION OF JOB REFERRAL FOR LOCAL EMPLOYMENT A. ABOUT THE SERVICE:

Employment assistance may be given to jobseekers through referral. Career Advocacy that will guide them in going about recruitment and hiring process of different companies may also be given. B. WHO MAY AVAIL OF THE SERVICE:

Applicants/jobseekers who are residents of the City of Batac C. WHAT ARE THE REQUIREMENT:

Resume with 2 x 2 picture Transcript of Records or form 138 NBI Clearance Certificate of Training, if available Certificate of Employment, if available

D. FEES/CHARGES



Provision Overseas Employment Facilitation Services to Applicants

25 minutes


Provision Overseas Employment Facilitation Services to Employers

35 minutes


Processing of applications of students to Special Program for Employment of Students (SPES)

2 hours and 45

minutes


140


Steps

Applicant/Client

Service Provider

Processing

Time

Person(s) in-

charge/ responsible

Fees

Forms

1 Submits complete requirements

Records in the logbook; reviews the document

5 minutes MARLON F. SORIA K-MAR S. SULIT

None None

2 Fills-out manpower registry form

Provides form to applicant

10 minutes MARLON F. SORIA K-MAR S. SULIT

None Manpower Registry Form

3

Receives copy of job vacancies available

Provides list of job vacancies available

5 minutes


None

None

4

Undergoes interview

Conducts interview to job seeker Conducts Career Advocacy, if needed

10 minutes 15 minutes

MARLON F. SORIA MARLON F. SORIA

None None

None None

5

Receives referral letter

Prepares and issues referral letter

15 minutes


None

None


141

PROVISION OF LABOR MARKET INFORMATION A. ABOUT THE SERVICE: Labor market information may be provided through the Skills Registry System. B. WHO MAY AVAIL OF THE SERVICE:

Applicants/jobseekers who are residents of the City of Batac Registered employers


For registered employers: Name and address of the company Job vacancies including hiring requirements Profile of the company Nature of work/area of assignments

For applicants: resume

D. FEES/CHARGES:


Mondays to Fridays, 8:00 am to 5:00 pm F. HOW TO AVAIL THE SERVICE:

Steps

Applicant/Client

Service Provider

Processing

Time

Person(s) in-

charge/ responsible

Fees/

Charges

Forms

1

Calls or visits the office, asks or submits request for labor market information

Records request in the logbook; processes the request

25 minutes


None

None

2

Receives labor market information requested

Provides the requested labor market information

5 minutes


None

None


142

POSTING OF JOB VACANCIES A. ABOUT THE SERVICE:

Job vacancies may be posted by the City Government of Batac in City Government’s Facebook Account and in the conspicuous places in the City of Batac. B. WHO MAY AVAIL OF THE SERVICE:

Registered employers C. WHAT ARE THE REQUIREMENTS:

Name and address of the company Job vacancies including hiring requirements Profile of the company Nature of work/area of assignments List of documents to be submitted by applicants

D. FEES/CHARGES:



F. HOW TO AVAIL THE SERVICE:

Steps

Applicant/Client

Service Provider

Processing

Time

Person(s) in-

charge/ responsible

Fees/

Charges

Forms

1

Submits request and provides information of job posting

Records request; posts job vacancies in the bulletin board and FB page

30 minutes


None

None


143

PROVISION OF OVERSEAS EMPLOYMENT FACILITATION SERVICES FOR APPLICANTS

A. ABOUT THE SERVICE: Overseas employment assistance may be given to jobseekers. It is ensured that recruitment agencies are duly licensed by the Philippine Overseas Employment Agency. B. WHO MAY AVAIL OF THE SERVICE

Applicants/jobseekers


Resume Employment/Training Certificates License (professional workers) Passport NBI Clearance PSA Birth Certificate

D. FEES/CHARGES:

None


Mondays to Fridays,

8:00 am to 5:00 pm

144


Steps

Applicant/Client

Service Provider

Processing

Time

Person(s) in-charge/

responsible

Fees/

Charges

Forms

1

Fills-out agency forms; receives information

Provides forms; Advises applicant to wait for announcement on the conduct of Special Recruitment Activity in the PESO

15 minutes


None

Agency Forms

2

Prepares job papers

Advises applicant to prepare job requirements


None

None

3

Receives notice regarding the schedule of the conduct of Special Recruitment Activity

Informs applicant of the conduct of Special Recruitment Activity in the City of Batac through call or text message

10 minutes


None

None


145

PROVISION OF OVERSEAS EMPLOYMENT FACILITATION SERVICES FOR EMPLOYERS

A. ABOUT THE SERVICE: Overseas employment facilitation services may be given before any recruitment activity by placement agencies is conducted. B. WHO MAY AVAIL OF THE SERVICE:

Registered placement agencies/employers C. WHAT ARE THE REQUIREMENTS:

Letter of Intent to conduct Special Recruitment Activity (SRA) Special Recruitment Authority from POEA/DOLE Mayor’s permit

D. FEES / CHARGES:

Php 100.00 for Certificate of No Objection Php 500.00 for Mayor’s Permit per day for the conduct of the SRA


Mondays to Fridays,

8:00 am to 5:00 pm


Steps

Applicant

/Client

Service Provider

Processing

Time

Person(s) in-

charge / responsible

Fees /

Charges

Forms

1

Submits letter request to conduct Special Recruitment Activity (SRA), with complete requirements

Prepares Certificate of No Objection to conduct SRA; advises the client on the advertisement of the activity

25 minutes


None

None

146

PROCESSING OF AVAILMENT OF SPECIAL PROGRAM FOR EMPLOYMENT OF STUDENTS (SPES)

A. ABOUT THE SERVICE: Poor but deserving students and out-of-school youth may apply and avail of the benefits of the Special Program for Employment of Students (SPES) through employment during summer vacation. This program is under RA 7323 as amended by RA 9547.

The program is conducted ever year. Grantees are assigned to work in SPES-registered private and public establishments for a minimum of 15 days but not more than 45 days. Grantees are entitled to at least a minimum wage in which 60% is paid by the employer and 40% is paid by the Department of Labor and Employment (DOLE). B. WHO MAY AVAIL OF THE SERVICE 17-25 years old, incoming Grade 12 or college level Parents’ combined net income after tax, including the applicants income, if any, does not

exceed latest annual regional poverty threshold for a family of six (P20,488.00 per capita poverty threshold/month x 6 = P122,928.00)

Han an average passing grade during the school year / term attended

2

Presents Official Receipt for the Certificate of No Objection

Issues Certificate of No Objection; instructs the client to present SRA, issued by the POEA, to the Business Permits and License Section for the issuance of Mayor’s Permit to conduct recruitment activity in the City of Batac

10 minutes


P100.00

None

3

Presents Mayor’s Permit

Coordinates the conduct of the recruitment activity

10 minutes


P500.00/day

None


147

C. WHAT ARE THE REQUIREMENTS: Duly accomplished SPES Application Form (SPES Form 01) PSA Copy of Birth Certificate Certification of General Weighted Average (passing) by the School Registrar); or

Certified Photocopy of Form 138; or Certified True Photocopy of Classcards

Copy of latest income tax return of parent/s; or Certification issued by the Bureau of Internal Revenue (BIR) that the parent/s is/are exempted from payment of tax; or Certificate of Indigence of parent/s from the Punong Barangay

D. FEES / CHARGES:

None


Mondays to Fridays, 8:00 am to 5:00 pm F. HOW TO AVAIL THE SERVICE:

Steps

Applicant /

Client

Service Provider

Processing

Time

Person(s) in-

charge / responsible

Fees /

Charges

Forms

1

Submits duly accomplished Registration Forms and complete requirements

Receives application for SPES and complete requirements; Evaluates and checks completion of requirements and accuracy of information; Notifies applicant of the conduct of screening

45 minutes

MARLON F. SORIA K-MAR S. SULIT MARLON F. SORIA K-MAR S. SULIT MARLON F. SORIA K-MAR S. SULIT

None

None

148

2

Undergoes interview

Conducts interview

20 minutes

MARLON F.

SORIA

None

None

3

Receives referral letter

Prepares and issues referral letter to a participating agency/company; Notifies SPES grantees of their acceptance to the program

20 minutes

MARLON F.

SORIA

K-MAR S. SULIT

4

Attends orientation program

Conduct SPES Orientation

1 hour

MARLON F.

SORIA

5

Signs contract

Prepares Contract; facilitates the signing of contract

20 minutes

MARLON F.

SORIA K-MAR S.

SULIT


149

VISION

The City of Batac, through the Community Affairs and Development Office strives to become a model of a government-community engagement through the trust and confidence of its people

MISSION

To become the link to the interests and needs of the community through public relations efforts focused on honesty and transparency, thus making the City of Batac open and closer to the people

PERFORMANCE PLEDGES The Community Affairs and Development Office commits to provide the highest possible quality service and pledges to achieve the following:


Provide public information 30 minutes SHIELA MAE L. ILA RHAIAN A. GAMET

Initial processing of Batac Citizen’s Centenarian Awards Claims Within 1 week SHIELA MAE L. ILA

RHAIAN A. GAMET

OFFICE OF THE CITY MAYOR - COMMUNITY AFFAIRS AND DEVELOPMENT OFFICE Head of Office: RHAIAN A. GAMET, Community Affairs Officer I

Tel. No. (077) 677-2657 Email: [email protected]

150

PROVISION OF PUBLIC INFORMATION

ABOUT THE SERVICE:

The City Government of Batac advocates to promote transparency and awareness of City Affairs in order to sustain its relationship with its constituencies, particularly the general public. Information is provided by the Community Affairs and Development Office in order to promote the various programs/projects/activities/services of the City Government. WHO MAY AVAIL THE SERVICE: The general public WHAT ARE THE REQUIREMENTS: Letter request duly approved by the City Mayor FEES/CHARGES: None SCHEDULE OF AVAILABILITY OF SERVICE: Mondays to Fridays, 8:00 am to 5:00 pm HOW TO AVAIL OF THE SERVICE:


SERVICE PROVIDER

PROCESSING TIME


FEES/ CHARGES

FORMS/ DOCUMENTS/

REQUIREMENTS 1. Presents the

approved letter request and registers in the logbook

Reads and review the letter request and records in the logbook

5 mins SHIELA MAE L. ILA RHAIAN A. GAMET

NONE Letter request

2. Gives details on the request

Retrieves the needed information

15 min RHAIAN A. GAMET

3. Receives the documents needed

Releases the requested information

5 mins RHAIAN A. GAMET

4 Receives referrals slips (if necessary)

Issues referral slips (if necessary)

5 mins RHAIAN A. GAMET

Referral slip

X-X-X-X- END OF TRANSACTION –X-X-X-X

151

REQUEST FOR INITIAL PROCESSING OF BATAC CITIZEN’S CENTENARIAN AWARDS CLAIMS

ABOUT THE SERVICE:

As provided for in Ordinance No. 3SP 2014-03, prospective centenarian awardees may avail the following incentives from the City Government of Batac:

• PhP20,000.00 and Plaque of Appreciation for natural born and permanent resident who is 100 years old;

• PhP15,000.00 and Plaque of Appreciation for permanent resident who is 100 years old; • PhP10,000.00 and Plaque of Appreciation for natural/permanent resident who is 99 years

old; • PhP10,000.00 for natural/permanent resident who is over 100 years old; and • PhP5,000.00 and Plaque of Appreciation for natural/permanent resident who is 98 years

old

WHO MAY AVAIL OF THE SERVICE: • Surviving senior citizen residents of the City of Batac who are 98 years old and above • Relatives/caretakers of deceased 98 years old and above senior citizen residents of the

City of Batac WHAT ARE THE REQUIREMENTS:

• Application Form • Birth Certificate or any government issued identification card • Barangay Certification

FEES/CHARGES None SCHEDULE OF AVAILABILITY OF SERVICE:

Mondays to Fridays, 8:00 am to 5:00 pm HOW TO AVAIL THE SERVICE:


SERVICE PROVIDER

PROCESSING TIME


FEES/ CHARG

ES

FORMS/ DOCUMENTS/

REQUIREMENTS 1. Submits

complete requirements

Records in the logbook Reviews and checks the completeness and accuracy of the documents


NONE Application Form, Birth Certificate/any Government issued ID, Barangay Certification

152

2.

Schedules and conducts validation and assessment of the prospective centenarian and instructs client to wait for the incentive/notification

within 7 days

RHAIAN A. GAMET

Completes the documents to be forwarded to Accounting Office for processing of voucher


Forwards documents to the Accounting Office



153

VISION Establishing a Quality and Responsive Civil Registration in the City of Batac through a competent, client-friendly department with diligent and dedicated personnel. MISSION To provide an efficient, reliable and responsive civil registry services to our constituents.

PERFORMANCE PLEDGES


FRONTLINE SERVICES RESPONSE

TIME PERSON(S)

(PER

TRANSACTION) RESPONSIBLE REGISTER CIVIL REGISTRY DOCUMENT

• Certificate of Live Birth

• Certificate of live birth with Affidavit to use the surname of the father

10 – 15 minutes 20-30 minutes

VIC ANDREW O. COCSON JOYCE A. RAMOS VIC ANDREW O. COCSON JOYCE O. RAMOS

• Certificate of Marriage 10 - 15 minutes VIC ANDREW O. COCSON JOYCE A. RAMOS

• Certificate of Death

• Certificate of Death with Transfer Of Cadaver

10 – 15 minutes 20 minutes

VIC ANDREW O. COCSON JOYCE A. RAMOS VIC ANDREW O. COCSON JOYCE O. RAMOS

OFFICE OF THE CITY CIVIL REGISTRAR Head of Office: LORLYN FLORDELIZ P. ULIT

1st Floor, Batac City Hall Tel No.: (077) 792 – 28 - 82

154

• Certificate of Marriage 10- 15 minutes VIC ANDREW O. COCSON JOYCE O. RAMOS

ISSUED TRANSCRIPTION OF DOCUMENTS

• Birth Certificate • Marriage Certificate • Death Certificate

10 - 12 minutes 10 – 12 minutes 10 – 12 minutes

VIC ANDREW O. COCSON JOYCE A. RAMOS

REGISTER LEGAL INSTRUMENTS • Legitimation • Affidavit to use the surname of the

father • Affidavit of Admission of Paternity

30 – 35 minutes 30 – 35 minutes 30 – 35 minutes


ACCEPTS AND PROCESS PETITION

• Change of First Name (R.A. 9048) • Correction of Clerical Error (R..

9048) • Correction of Sex, day and month

in the certificate of live birth (R.A. 10172)

• Approval of petition (within 2 days after the10 day posting period for Correction of Clerical Error (R.A. 9048) and within 3 days after the two weeks publication for Change of First name and correction of sex and day and month of birth)

PROCESS APPLICATION FOR MARRIAGE LICENSE

• Processing of application for marriage license

• Approval and release of marriage

license (after the 10 days posting period)

30 – 35 minutes 30 – 35 minutes 30 – 35 minutes 10 minutes 25 – 30 minutes 5 minutes

VIC ANDREW O. COCSON JOYCE A. RAMOS LORLYN FLORDELIZ P. ULIT VIC ANDREW O. COCSON JOYCE A. RAMOS LORLYN FLORDELIZ P. ULIT

REGISTER COURT ORDER/DECREE 30-40 minutes VIC ANDREW O. COCSON

JOYCE A. RAMOS MAKE SUPPLEMENTAL REPORT 30 minutes VIC ANDREW O. COCSON

JOYCE A. RAMOS

155

PREPARE ENDORSEMENT TO PHILIPPINE STATISTICS AUTHORITY (PSA)

• Piecemeal (Advance Endorsement) • Civil registry records with negative

result from PSA

15 minutes 15 minutes


PREPARE LATE REGISTRATION OF BIRTH, MARRIAGE AND DEATH OUT-OF-TOWN REPORTING OF BIRTH

25 to 30 minutes 25 to 30 minutes

VIC ANDREW O. COCSON JOYCE A. RAMOS VIC ANDREW O. COCSON JOYCE A. RAMOS

Authentication of documents Administer oath for civil registry purposes

3 minutes LORLYN FLORDELIZ P. ULIT LORLYN FLORDELIZ P. ULIT

TIMELY REGISTRATION OF CERTIFICATE OF LIVE BIRTH

ABOUT THE SERVICE: BIRTH

Parents whose child/children born within the territorial jurisdiction of the City of Batac

must be registered within the 30 day reglementary period pursuant to Rule 19 of Administrative Order No. 1 Series of 1993 of Act Number 3753.


Certificate of live birth of newly born child shall be register before the City Civil Registry following the legal maxim, “The place of occurrence is the place of registration”.


Four copies of Certificate of Live Birth duly signed by proper parties (Form 102, if born at

the hospital/clinics) FEES/CHARGES:

• Service Fee for certificate of live birth- P100.00

156

SCHEDULE OF AVAILABILITY OF SERVICE:

• Mondays to Fridays • 8:00 AM to 5:00 PM



SERVICE PROVIDER

PROCESSING TIME


PONSIBLE FEES /

CHARGES FORMS

1 Gets transaction number, signs in the clients logbook and submits duly accomplished Certificate of Live Birth.

Calls the number, receives and evaluates the document if properly filled-up and signed by concerned authorities.

2 minutes VIC ANDREW O. COCSON JOYCE A. RAMOS

Php 100.00

NONE

2 Receives the order of Payment.

Prepares and issues the Order of Payment.

1 minute VIC ANDREW O. COCSON JOYCE A. RAMOS

Php 100.00

3

Submits the Official Receipt

Receives the official receipt and processes the document


NONE

4 Receives the document

Reviews, signs and releases the document

3 minutes LORLYN FLORDELIZ P. ULIT


157

TIMELY REGISTRATION OF CERTIFICATE OF LIVE BIRTH OF

ILLEGITIMATE CHILD

ABOUT THE SERVICE: BIRTH

Parents whose child/children born within the territorial jurisdiction of the City of Batac

must be registered within the 30 day reglementary period pursuant to Rule 19 of Administrative Order No. 1 Series of 1993 of Act Number 3753.


Certificate of live birth of newly born child shall be register before the City Civil Registry following the legal maxim, “The place of occurrence is the place of registration”.


• Four copies of Certificate of Live Birth with acknowledgment of the father and duly signed by proper parties (Form 102, if born at the hospital/clinics)

• Affidavit to use the surname of the father (AUSF) FEES/CHARGES:

Registration fee of AUSF- P500.00

SCHEDULE OF AVAILABILITY OF SERVICE::

Mondays to Fridays 8:00 AM to 5:00 PM

158


STEPS

APPLICANT/CLIENT

SERVICE PROVIDER

PROCESSING TIME


ONSIBLE

FEES /

CHARGES

FORMS

1 Gets transaction number, signs in the clients logbook and submits duly accomplished Certificate of Live Birth/

Calls the number, receives and evaluates the document if properly filled-up and signed by concerned authorities and issues order of payment.


NONE

2

Receives order of payment.

Prepares and issues order of payment.

1 minute


Php 500.00

3 Submits the official receipt.

Receives the official receipt and processes the document.


Administers oath for the Admission of Paternity at the back of the COLB and AUSF

2 minutes LORLYN FLORDELIZ P. ULIT (City Civil Registrar) or Notary Public


Signs and releases the document


x-x-x-x-x- END OF TRANSACTION –x-x-x-x-

159

REGISTRATION OF CERTIFICATE OF DEATH

ABOUT THE SERVICE: DEATH

Immediate family or relatives of the deceased whose death occurred within the territorial

jurisdiction of the City of Batac must be registered within the 30 day reglementary period pursuant to Rule 32 of Administrative Order No. 1 Series of 1993 of Act Number 3753.


Any person may seek for the registration of the certificate of death of his/her deceased

relative whose resides at the City of Batac. WHAT ARE THE REQUIREMENTS:

• Four copies of Certificate of death duly signed by proper parties (Form 103, if died at

the hospital/clinics) • Medical certificate from the hospital/clinic, if dead on arrival • For home death, birth certificate of the deceased

FEES/CHARGES:

• Service Fee for certificate of death - P 100.00 SCHEDULE OF AVAILABILITY OF SERVICE:


160


STEPS

APPLICANT/CLIENT

SERVICE PROVIDER

PROCESSING TIME


ONSIBLE

FEES /

CHARGES

FORMS

1 Gets transaction number, signs in the clients logbook.

Calls the number, receives and evaluates the document if properly filled-up and signed by concerned authorities. (if died at the hospital and resident of the city).


2



1 minute


Php 100.00

3 Submits official receipt.

Interviews the informant, if home death. 5 minutes





Reviews, signs and releases the document.



161

REGISTRATION OF CERTIFICATE OF DEATH WITH TRANSFER OF CADAVER CERTIFICATE

ABOUT THE SERVICE:

DEATH

Immediate family or relatives of the deceased whose death occurred within the territorial jurisdiction of the City of Batac must be registered within the 30 day reglementary period pursuant to Rule 32 of Administrative Order No. 1 Series of 1993 of Act Number 3753.


Any person may seek for the registration of the certificate of death of his/her deceased relative who resides outside the City of Batac.


• Four copies of Certificate of Live Birth duly signed by proper parties (Form 103, if died at the hospital/clinics)

• Medical certificate from the hospital/clinic, if dead on arrival FEES/CHARGES:

• Transfer of cadaver fee - P300.00



162


STEPS

APPLICANT/CLIENT

SERVICE PROVIDER

PROCESSING TIME

PERSON IN CHARGE/RESPO

NSIBLE

FEES / CHARG

ES FORMS

1 Gets transaction number, signs in the clients logbook.

Calls the number, receives and evaluates the document if properly filled-up and signed by concerned authorities. ( if died at the hospital and resident of the city)


NONE

2

Receives Order of Payment.

Prepares and issues Order of Payment.


P300.00


Interviews the informant, if home death.

5 minutes VIC ANDREW O. COCSON

JOYCE A. RAMOS


10 minutes





TIMELY REGISTRATION OF CERTIFICATE OF MARRIAGE

ABOUT THE SERVICE:

MARRIAGE

Couples whose marriage was solemnized within the territorial jurisdiction of the City of Batac must be registered within 15 days following the solemnization of marriage while marriage exempt from marriage license requirement is within 30 days pursuant to Rule 41 of Administrative Order No. 1 Series of 1993 of Act Number 3753.

163


Any person may seek for the registration of the certificate of his/her certificate of marriage before the City Civil Registry Office of Batac.


• Four copies of Certificate of Marriage duly signed by proper parties (Municipal Form 97)

FEES/CHARGES:

• Service Fee for certificate of marriage - P100.00





SERVICE PROVIDER

PROCESSING TIME


PONSIBLE

FEES / CHARGES

FORMS

1 Gets transaction number, signs in the clients logbook, and submits duly accomplished certificate of marriage.


3 minutes VIC ANDREW O. COCSON JOYCE A. RAMOS NONE

2 Receives order of payment.


1 minute


P100.00




4 Receives the document.




164

ISSUANCE OF TRANSCRIPTION/CERTIFICATION OF BIRTH, MARRIAGE AND DEATH

AND MARKINGS OF CERTIFIED MACHINE COPY

ABOUT THE SERVICE :

Any individual who was born/married in the City of Batac may request for a copy of his civil registry document provided that the record is available in the Registry Books while Certified Machine Copy is provided based on the original copy of the document from the client. WHO MAY AVAIL OF THE SERVICE:

A person born, wed and died within the jurisdiction of the City of Batac is deemed to have been registered in this office is entitled for the available copy of issuance of his/her birth, marriage and death record once requested.


• If the child is minor, his parents, guardian, or the institution legally-in-charge of

him, as the case may be shall issue the authorization required.

• The duly signed valid ID of the one giving authorization and the grantee shall be represented for verification.

FEES/CHARGES:

• Birth, Marriage and Death Certificate (local) - P100.00 • Birth, Marriage and Death Certificate (abroad)- P200.00 • Certified machine copy - P100.00 per page • Negative and destroyed certification - P100.00



165



SERVICE PROVIDER

PROCESSING TIME


ONSIBLE

FEES / CHARGES

FORMS

1 Gets transaction number and signs in the clients logbook.

Calls the number and issues request slip.

less than 1 minute


NONE

2 Fills-up request slip.

Accepts and evaluates the request slip for completeness and accuracy/verification of authority.


P100.00 -LOCAL P200.00 - ABROAD

Request slip form for birth, marriage and death certificate





Prepares the document


a. Transcription

4 minutes

b. Machine copy

4 minutes


Reviews, signs and releases the document



166

REGISTRATION OF LEGAL INSTRUMENTS

1. LEGITIMATION

ABOUT THE SERVICE:

Legimation is a remedy by means of which those who in fact were not born in wedlock and should, therefore, be considered illegitimate, are by fiction, considered legitimate, it being supposed that they were born when their parents were already validly married pursuant to Rule 66 of A.O. No. 1, Series of 19934.

WHO MAY AVAIL OF THE SERVICE: Parents who are legally married and their no impediment at the conception of the child. If the father did not acknowledge the child at the time of birth, he may execute an affidavit of admission of paternity. WHAT ARE THE REQUIREMENTS:

• Certificate of live birth of the child ( PSA copy, 1 original and 5 photocopies) • Affidavit of admission of paternity (3 copies) • Affidavit of Legitimation signed by both parents, in case only one is surviving,

death certificate of the deceased spouse • Certificate of marriage of parents issued by PSA (3 photocopies) • Certificate of No Marriage issued by PSA ( 3 photocopies) • Advisory of Marriage issued by PSA ( 3 photocopies)

FEES/CHARGES:

• Registration fee of affidavit of legitimation - P500.00 • Registration fee of affidavit of admission of paternity - P500.00 • Certificate of registration - P100.00 • Birth certificate with annotation - P100.00 • Endorsement fee - P100.00 • CTC of documents - P100.00



167


STEPS APPLICANT/CLIENT SERVICE

PROVIDER PROCESSING TIME


PONSIBLE

FEES /CHARGES

FORMS

1 Gets transaction number and signs in the clients logbook. Submits basic requirements and the required affidavit.

Calls the number and receives and evaluates the documents..

5 minutes


NONE

2



1 minute


P1,000.00


Receives the official receipt and processes the documents. .

20 minutes VIC ANDREW

O. COCSON JOYCE A. RAMOS

4 Receives the documents.

Reviews, signs and releases the documents.

5 minutes

LORLYN FLORDELIZ P. ULIT


168

2. AFFIDAVIT TO USE THE SURNAME OF THE FATHER (R.A. 9255)

ABOUT THE SERVICE :

The Revised IRR which took effect on April 9, 2016 shall apply to all illegitimate children born on or after March 19, 2004, the effectivity of R.A. 9255


Unregistered births and registered births under the surname of the mother.


• Certificate of live birth of the child ( PSA copy, 1 original and 5 photocopies) • Affidavit of admission of paternity, if the father did not acknowledge the child at

the time of birth (3 copies) • Affidavit to use the surname of the father ( 3 copies)

• For 0-6 years old – the mother or legally appointed guardian • For 7-17 years old – the child itself with the attestation of the mother or guardian • Age of Majority – the person itself but no attestation

FEES/CHARGES:

• Registration fee of AUSF - P500.00 • Registration fee of affidavit of admission of paternity - P500.00 • Certificate of registration - P100.00 • Birth certificate with annotation - P100.00 • Endorsement fee - P100.00 • CTC of documents - P100.00



169



SERVICE PROVIDER

PROCESSING TIME


PONSIBLE

FEES / CHARGES

FORMS

1 Gets transaction number, signs in the clients logbook, and submits basic requirements required affidavit.



NONE



1 minute


P1,000.00





Reviews, administers oaths, signs and releases the document.



3. ADMISSION OF PATERNITY

ABOUT THE SERVICE :

If the father failed to acknowledge his child at the time of birth may execute an affidavit of admission of paternity.


The father who wants to acknowledge his child.

170


• Certificate of live birth of the child ( PSA copy, 1 original and 5

photocopies) • Affidavit of admission of paternity (3 copies)

FEES/CHARGES: :

• Registration fee of affidavit of admission of paternity P500.00 • Certificate of registration - P100.00 • Birth certificate with annotation - P100.00 • Endorsement fee - P100.00 • CTC of documents - P100.00





PROVIDER PROCESSING

TIME PERSON IN

CHARGE/RESPONSIBLE

FEES / CHARGES

FORMS

1 Gets transaction number, signs in the clients logbook, and submits basic requirements and required affidavit.



NONE




P1,000.00

NONE

171




NONE




NONE


FILING FOR PETITION FOR CHANGE OF FIRST NAME (CFN) AND CORRECTION OF CLERICAL ERROR UNDER REPUBLIC ACT 9048 AND REPUBLIC ACT 10172 ( An Act Further Authorizing the C/MCR or the CG to Correct Clerical or Typographical Errors in Day and Month in the Date of Birth or Sex of a Person ABOUT THE SERVICE:

Republic Act No. 9048 authorizes the city/municipal civil registrar or the consul general to correct a typographical error in an entry and/or change of first name or nickname in the civil register without the need of a judicial order.

Republic Act 10172 amended Sections 1, 2, 5 and 8 of epublic Act No. 9048 authorizes the city/municipal civil registrar or the consul general to correct typographical errors in the day and month or sex of a person in the civil register. WHO MAY AVAIL OF THE SERVICE:

All persons who were born in the City of Batac whose registered name in the Birth Certificate is tainted with dishonor, ridiculous, extremely difficult to write or pronounce and has been habitually and continuously used by the petitioner may file for Change of First Name.

Persons who were born/married/died in the City of Batac with errors in their civil registry documents but are limited to those mistakes committed in the performance of clerical work in writing, copying, transcribing or typing an entry in the civil register which are harmless and innocuous may file for Correction of Clerical Error.

Persons who were born in the City of Batac with errors in their birth certificate particularly the day and month of in the date birth or sex may file for correction of clerical error pursuant to 10172. For correction of sex, the document owner will file personally a the Office of the City Civil Registrar.

172


• Certificate of live birth subject for change of first name Petitioner for change of first name shall be required to submit clearances form the following authorities:

• NBI Clearance • Police Clearance • Certificate of Employment (If employed) • Affidavit of non-employment (if un-employed)

Any three of the following from items 1 to 13

1. Voter’s Affidavit 2. Baptismal Certificate 3. Marriage certificate 4. School records 5. Land title 6. Bank passbook 7. Passport 8. GSIS/SS record 9. Medical record 10. Civil registry records of ascendants 11. Affidavit if two persons 12. Any document that indicate the true and official name 13. Any valid identification cards 14. Affidavit of publisher 15. Newspaper clippings 16. Certificate of Indigency issued by the City Social Welfare Officer if the document owner

belongs to the indigent family.

Correction of Clerical Error (CCE) • All available official documents similar to the requirements for change of first name

except for the NBI, Police Clearance and Affidavit of Non-employment.

Correction of Clerical Error (R.A. 10172 – DAY AND MONTH OF BIRTH AND SEX) Petitioner for R.A. 10172 shall be required to submit the following:

• NBI Clearance • Police Clearance • Certificate of Employment (If employed) • Affidavit of non-employment (if un-employed) • School Records (Elementary) • Baptismal Certificate

173

• Old Medical Records • Certificate from the City Health Officer • Affidavit of publisher • Newspaper clippings • Certificate of Indigency issued by the City Social Welfare Officer if the document

owner belongs to the indigent family FEES/CHARGES:

CHANGE OF FIRST NAME/CORRECTION OF SEX, DAY AND MONTH IN THE BIRTH

• Filing Fee Php 3,000.00 • Processing Fee Php 300.00 • Publication Fee Php 1,500.00 • Certificate of Finality Php 200.00 • Birth Certificate with annotation Php 100.00 • CTC of Petition Php 100.00 • Endorsement Fee of Petition Php 100.00

CORRECTION OF CLERICAL ERROR • Filing Fee Php 1,000.00 • Processing Fee Php 300.00 • Birth/Marriage/Death Cert.

with annotation Php 100.00 • CTC of Petition Php 100.00 • Endorsement Fee of Petition Php 100.00



174


STEPS APPLICANT/CLIE

NT SERVICE



NSIBLE

FEES /

CHARGES

FORMS

1 Gets transaction number and signs in the clients logbook. Submits the document for correction/change of first name including the requirements.

Calls the number and receives, evaluates the documents.


NONE

Refers the petition to the CCR for final approval.





3 Submit official receipt.

Receives the official receipt and process the documents.


Administers oath


Either grants or denies the petition and signs the supporting documents and forward to the Civil Registrar General(CRG) for affirmation/


Processes the Certificate of finality and annotation after the


P500.00

175

affirmation by the CRG.

4 Informs the client thru call/text the client to receive the affirmed petition, certificate of finality and annotated civil registry document

Releases the affirmed petition, certificate of finality and other necessary papers.



SECURING A MARRIAGE LICENSE

ABOUT THE SERVICE:

Rule 47 of A.O. No.1 , S. of 1993 states that: “Where a marriage licensed is required, each

of the contracting parties shall file a sworn application for such license with the proper civil registrar.


All individuals who intend to get married must secure a marriage license provided that

one of the contracting parties is a resident of the City.

All couples who are living in for more than five years are exempted from securing a marriage license pursuant to Article 34 of the Family Code of the Philippines. WHAT ARE THE REQUIREMENTS:

• Birth Certificates of the contracting parties • For widow or widower (death certificate of spouse) • For contracting party whose previous marriage was annulled (Court Decision) • Legal capacity to marry (if one of the contracting parties is a foreigner) • Certificate of No Marriage (CENOMAR) issued by PSA • Pre marriage counseling certificate issued by the City Social Welfare Development

Office

176

FEES/CHARGES:

• Application fee for Marriage License – P200.00 • Pre-Marriage Counseling Fee - P300.00 • Marriage License Fee – - P202.00




STEP

S APPLICANT/CLIE

NT SERVICE



ONSIBLE

FEES / CHARGES

FORMS

1 Gets transaction number, signs in the clients logbooks and submits the requirements.

Calls the number and interviews the applicants. Evaluates the submitted requirements for completeness, accuracy and consistency.


NONE




P702.00


Receives the official receipt and processes the application.


4 Signs the marriage license and have the parents sign the Consent/Advice (If contracting parties are below 25 years old)

Witnesses the signing of the application for marriage license and the parental consent/advice and subscribes said documents and give the date of release/issuance of marriage license.


177

5 Receives the marriage license.

Signs and releases the marriage license after the ten day posting period.



REGISTRATION OF COURT DECREES (ANNULMENT, ADOPTION, PRESUMPTIVE DEATH, RECTIFICATION/REVOCATION/RESCISSION OF ADOPTION/CANCELLATION OR

COREECTION OF ENTRIES RE: YEAR OF BIRTH AND CITIZENSHIP

ABOUT THE SERVICE:

In case of a court/decree concerning the status of a person, it shall be the duty of the clerk

of court to advise the successful petitioner to have the decree/order registered in the civil registrar’s office where the court is functioning within ten days after the decree/order has become final.


Any individual who filed for annulment, adoption and correction or cancellation in any court in the City of Batac, Ilocos Norte. WHAT ARE THE REQUIREMENTS:

• Certified true copy of court decree/order (4 sets) • Certificate of Finality ( 4 copies)

FEES/CHARGES:

• Adoption Php 2,000.00 • Annulment Php 3,000.00 • Declaration of Presumptive Death of Absent spouse Php 3,000.00 • Naturalization Php 3,000.00 • Foreign Decree of Adoption Php 3,000.00 • Court Decree affecting the civil status Php 500.00 • Certificate of Registration of Court Decree Php 200.00 • Endorsement Fee Php 100.00 • CTC of court decision Php 100.00



178

A. HOW TO AVAIL OF THE SERVICE:

STEPS

APPLICANT/CLIENT

SERVICE PROVIDER

PROCESSING TIME


PONSIBLE

FEES / CHARGES

FORMS

1 Gets transaction number, signs in the clients logbook and submits the document for registration.

Calls the number, receives and evaluates the authenticity of the document and informs the registrant of the fees to be paid.

5 minutes VIC ANDREW O. COCSON JOYCE A. RAMOS NONE




*based on the Court Decision to be registered


Receives the official receipt and processes the documents.


Provides information.

For adoption born in the City of Batac, processes the amended certificate of live birth

20 minutes

4 Receives the transmittal and the registered document. For events not registered in the City, bring three (3) certified true copies of the court decision to the concerned civil registry officer where the event took place for the issuance of annotated or amended live birth.

Signs, endorses copy to the Office of the Civil Registrar General and releases the document.



179

APPLICATION OF SUPPLEMENTAL REPORT

ABOUT THE SERVICE:

A supplemental report using the appropriate form (certificate of live birth, marriage and death) maybe filed to supply information inadvertently omitted when the document was registered pursuant to Rule 11 of A.o. No. 1. Series of 1993.


All individuals who were born/married in the City of Batac whose civil registry documents (birth, marriage, death) have missing entries may file for supplemental report.

For Certificate of Death, the immediate family may file in behalf of the deceased. WHAT ARE THE REQUIREMENTS:

• Civil registry documents that needs supplemental report such as birth, marriage and

death certificate. • Affidavit of Supplemental Report ( 4 copies)

FEES/CHARGES:

• Processing fee for supplemental report - Php300.00 • Certificate with annotation Php 100.00 (local)


• Mondays to Fridays • 8:00 AM to 5:00 P.M.

180


STEP

S APPLICANT/CLIEN

T SERVICE



NSIBLE

FEES / CHARGES

FORMS

1 Gets transaction number and signs in the clients logbook. Submits basic requirements and the required affidavit.

Calls the number and interviews the applicants. Evaluates the submitted requirements for completeness, accuracy and consistency.

5 minutes


NONE




NONE


Receives the official receipt and processes the application. .

20 minutes


NONE

4 Receives the documents.

Reviews, signs and releases the documents.

4 minutes


NONE


181

REQUEST FOR ADVANCE ENDORSEMENT (PIECEMEAL) TO PHILIPPINE STATISTICS

AUTHORITY FOR ISSUANCE OF SECURITY PAPER

ABOUT THE SERVICE:

If security paper is urgently needed, it has be endorsed in advance.


Parents, husband and wife, nearest kin of deceased.


• Copy of the registered document FEES/CHARGES:

• Advance endorsement fee - Php300.00



182


STEPS

APPLICANT/CLIENT

SERVICE PROVIDER

PROCESSING TIME


ONSIBLE

FEES / CHARGES

FORMS

1 Gets transaction number and signs in the clients logbook and submits the required civil registry document.

Calls the number, accepts and evaluates the authenticity of the document..

3 minutes

VIC ANDREW O. COCSON Registration Officer I JOYCE A. RAMOS Asst. Registration

NONE



1 minute VIC ANDREW O. COCSON Registration Officer I JOYCE A. RAMOS Asst. Registration

P300.00

NONE


Receives the official receipt and processes the documents.

4 minutes

VIC ANDREW O. COCSON Registration Officer I JOYCE A. RAMOS Asst. Registration

NONE



2 minutes

LORLYN FLORDELIZ P. ULIT CITY CIVIL REGISTRAR

NONE


183

REQUEST FOR ENDORSEMENT CIVIL REGISTRY RECORDS TO THE CIVIL REGISTRAR

GENERAL

ABOUT THE SERVICE:

There are instances when the Philippine Statistics Authority (PSA) cannot issue copy tom the interested party because their office has no available record in their archive.


Parents, husband and wife, nearest kin of deceased.


• Negative certification from PSA

FEES/CHARGES:

• Endorsement fee of civil registry document - Php100.00

SCHEDULE OF AVAILABILITY OF SERVICE


184


STEP

S APPLICANT/CLI

ENT SERVICE



ONSIBLE

FEES / CHARGES

FORMS

1 Gets transaction number and signs in the clients logbook.

Calls the number, accepts and evaluates the authenticity of the document.

3 minutes


NONE



1 minute


P300.00



4 minutes




2 minutes



LATE REGISTRATION OF BIRTH, MARRIAGE OR DEATH

ABOUT THE SERVICE:

There are instances when the Philippine Statistics Authority (PSA)cannot issue copy tom the interested party because their office has no available record in their archive.


Any individual born and married within the territorial jurisdiction of the City who are not yet registered may apply for late registration.

185

For death, the immediate family or relatives may apply for late registration provided that they have knowledge on the death of the person. It also accommodates the registration of events (birth, marriage and death) when the record of these are not found in the civil registry books or in the records of the Philippine Statistics Authority (PSA). Note: A ten (10)-day posting period must be observed before the document applied for will be released. Only applications with complete documents will be processed.


• Negative Certification from the Philippine Statistics Authority on the concerned event

(Birth, Marriage, Death) • Affidavit of two disinterested persons

Birth:

• Baptismal certificate • Voters Registration record • Marriage Certificate (if married) • School Records

Marriage:

• Transcription from the records of the Church/court where the event was solemnized • Client’s original copy of the document (if available)

Death:

• Transcription from the records of the hospital where the event took place or a copy of the

report of the attending physician. FEES/CHARGES:

• Late Registration fee - Php500.00



186


STEP

S

APPLICANT/CLIEN

T

SERVICE

PROVIDER

PROCES

SING TIME

PERSON IN

CHARGE/RESPONSIBLE

FEES / CHARGES

FORMS

1 Gets transaction number, signs in the clients logbook and submits the requirements.

Calls the number, receives and evaluates the documents.


NONE

2 Provides information.

Interviews client for information needed and issues order of payment.





Php 500.00

4 Presents Official Receipt


15 minutes



Signs and releases the document on the 1st working day after the 10 day posting period.



187

OUT-OF-TOWN REGISTRATION/REPORTING

ABOUT THE SERVICE:

Individuals who were born, married and died outside the city can be registered through out-of-town reporting of birth. WHO MAY AVAIL OF THE SERVICE:

All individuals who were born and married outside the territorial jurisdiction of the City may apply for out of town registration provided that they have proof of non –registration of birth in that place.

WHAT ARE THE REQUIREMENTS: Basic:

• Negative Certification from the Philippine Statistics Authority • Negative Certification from the Office of the Civil registrar where the event took place • Affidavit of two disinterested person • Postal Money Order (minimum of P500.00)

Birth:

• Baptismal certificate • Voters Registration record • Marriage Certificate (if married) • School Records • Medical Records

Marriage:

• Transcription from the records of the Church/court where the event was solemnized • Client’s original copy of the document (if available)

Death:

• Transcription from the records of the hospital where the event took place or a copy of the report of the attending physician

FEES/CHARGES:

• Out-of-town registration fee - Php300.00

188




STEPS

APPLICANT/CLIENT

SERVICE PROVIDER

PROCESSING TIME


ONSIBLE

FEES / CHARGES

FORMS

1 Gets transaction number and submit the required documents.

Calls the number, receives and evaluates the documents.

3 minutes


NONE




Php 300.0

3 Submits the Postal Money Order

Receives the Postal Money Order and processes the documents.

15 minutes


4 Presents Official Receipt.

Records payments and administers the Affidavit of Delayed Registration at the back of the document.

1 minute LORLYN FLORDELIZ P. ULIT

Informs the client as soon as the document is received.

2 minutes


Releases the document to the client.

3 minutes



189

RESPONSE TIME

10 minutes Harold B. AguibitinJefferson B. Fernandez

4 minutes Aris A. Badanguio

Rachelle Anne Rose G. RañgaWilhelmina P. AliazasHarold B. AguibitinJefferson B. FernandezRandy L. Narciso

VISION

MISSION


FRONTLINE SERVICES PERSONS RESPONSIBLE

Payment of businessTaxes, Fees and OtherChargesSecuring CommunityTax Certificate

To generate revenues thru efficient collection of taxes, fees and charges in accordance withexisting laws and ordinances and provide quality service to clients, community and people upholding thevalue of integrity, honesty, teamwork and innovation of the treasury people.

A dynamic, reliable and efficient tax collecting arm of the City Government of Batac and takescustody of the proper management and disbursement of funds equipped with skilled, competent andapproachable treasury personnel who are God fearing and morally upright, providing equal, fast andsystematic services in order to sustain and maintain the financial needs of the city and its devepment aswell.

PERFORMANCE PLEDGES

OFFICE OF THE CITY TREASURERHead 0f Office: VERONICA D. GARCIA1st Floor, City Hall Building, City of Batac

Tel No.: (077) 792-4058

190

10 minutes Ruth Angelica Q. Agulay

Reynaldo P. PacunayenAvelina C. CalautitWilhelmina P. AliazasRandy L. NarcisoHarold B. AguibitinAris A. BadanguioRachelle Anne Rose G. RañgaJefferson B. Fernandez

18 minutes Ruth Angelica Q. AgulayReynaldo P. PacunayenAvelina C. CalautitWilhelmina P. AliazasRandy L. NarcisoHarold B. AguibitinAris A. BadanguioRachelle Anne Rose G. RañgaJefferson B. Fernandez

4 minutes Aris A. BadanguioRachelle Anne Rose G. RañgaWilhelmina P. AliazasHarold B. AguibitinJefferson B. FernandezRandy L. Narciso

3 minutes Reynaldo P. PacunayenAris A. BadanguioJefferson B. FernandezHarold AguibitinRandy Narciso



Payment of UpdatedReal Property Taxes

Payment ofDelinquent RealProperty Taxes

Securing ProfessionalTax Registration

Securing Certificateof Non-TaxDelinquency

Branding andSecuring Certificateof Ownership ofLarge Cattles

Securing TransferTax Certification

191

5 minutes Vanny C. Gamet

Lerrybeth B. Juarez

Cash Division 3 minutes Vanny C. Gamet

Lerrybeth B. Juarez

ABOUT THE SERVICE:


Business owners/entrepreneurs.

WHAT ARE THE REQUIREMENTS:Order of Payment

FEES/CHARGES:

SCHEDULE OF AVAILABILITY OF THE SERVICE:Mondays-Fridays (8:00 am- 5:00 pm)From January 2-20 of every year ; every 2nd and 3rd Saturday & Sunday



SERVICE PROVIDER

PROCESSING TIME


ONSIBLE

FEES /CHARGES FORMS

1 Present order of payment

Receives order of payment

3 minutes Harold B. Aguibitin

Jefferson B. Fernandez

PAYMENT OF BUSINESS TAXES, FEES AND OTHER CHARGES

Order of payment

ADMINISTRATIVE DIVISION

Business owners/entrepreneurs must pay the regulatory fees and taxes being required in theoperation of businesses.

Chapter II Article M Section 2M.01-03 & Chapter III Article A. Section 3A.01 of the Local Revenue Code of 2014

192

2 Collects payment 5 minutes Harold B. Jefferson B. Fernandez

3 2 minutes Harold B. AguibitinJefferson B. Fernandez

ABOUT THE SERVICE: A community tax certificate must be secured when an individual or corporation:· Acknowledges any document before a notary public· Takes an oath of office upon election or appointment to any position in the government service· Receives any license certificate or permit from any public authority· Pays any tax or fee· Receives money from any public fund· Transacts other official business· Receives any salary or wage from any person or corporation


Transacting public ( 18 years old and above)

WHAT ARE THE REQUIREMENTS:Client Information Form

FEES/CHARGES:Chapter VI Section 6.01-08 of the Local Revenue Code of 2014

SECURING COMMUNITY TAX CERTIFICATE

Order of payment

Chapter II Article M Section

2M.01-03 & Chapter III Article A. Section

3A.01 of the Local

Revenue Code of 2014

Receive official receipt


Issues official receipt and

instructs client to submit the official

receipt to the Business Permits & Licensing Office

Pay corresponding taxes, fees

and other charges

193

SCHEDULE OF AVAILABILITY OF THE SERVICE:Mondays to Fridays8:00 a.m to 5:00 p.m



SERVICE PROVIDER

PROCESSING TIME


ONSIBLE

FEES /CHARGES FORMS

1 2 minutes

BadanguioRachelle Anne Rose G. RañgaWilhelmina P. AliazasHarold B. AguibitinJefferson B. Fernandez

Randy L. Narciso

2 2 minutesAris A. Badanguio

Rachelle Anne Rose G. RañgaWilhelmina P. AliazasHarold B. AguibitinJefferson B. Fernandez

Randy L. Narciso

Chapter VI Section 6.01 -

08 of the Local


Fill out and submit the

accomplished client

information sheet

Validates the Client Information

Sheet

Chapter VI Section 6.01 -

08 of the Local


Collects payment and issues

community tax certificate

Pay the corresponding fee/s then receive the Community

Tax Certificate

Client Information

Sheet


194

ABOUT THE SERVICE:

WHO MAY AVAIL OF THE SERVICE:PRC license holders who are not working in the government sector

WHAT ARE THE REQUIREMENTS:PRC license

FEES/CHARGES:P 300.00 - architects, engineers, doctors, lawyers (PTR)

SCHEDULE OF AVAILABILITY OF THE SERVICE:Mondays to Fridays8:00 am to 5:00 pm



SERVICE PROVIDER

PROCESSING TIME


ONSIBLE

FEES /CHARGES FORMS

1 1 minute Aris A. Badanguio

Rachelle Anne Rose G. RañgaWilhelmina P. Aliazas

Harold B. AguibitinJefferson B. FernandezRandy L. Narciso

2 3 minutes Aris A. Badanguio P 300.00Rachelle Anne Rose G. RañgaWilhelmina P. Aliazas

Harold B. AguibitinJefferson B. FernandezRandy L. Narciso

Presents thePRC license

Pay thecorresponding fee andReceive official receipt

Collects paymentand issues theofficial receipt

PRC license


Validates the license

SECURING PROFESSIONAL TAX REGISTRATION

Professionals must secure professional tax registration before the exercise or practice of hisprofession except professionals exclusively employed in the government. The professional subjectto take herein imposed are only those who have passed the bar examinations or any board or otherexamination conducted by the Professional Regulations Commission (PRC).

195

ABOUT THE SERVICE:

WHO MAY AVAIL OF THE SERVICE:Owners of large cattle

WHAT ARE THE REQUIREMENTS:Name and residence of the ownerClass, sex, age, brand and other identifying marks on the animal

FEES/CHARGES:Certificate of Ownership P 100.00Registration of Private Brand P 200.00




SERVICE PROVIDER

PROCESSING TIME


ONSIBLE

FEES /CHARGES FORMS

1 1 minute Reynaldo P. Pacunayen

P 100.00 / P 200.00

Aris A. BadanguioJefferson B. FernandezHarold AguibitinRandy Narciso

2 1 minute Reynaldo P. Aris A. BadanguioJefferson B. FernandezHarold AguibitinRandy Narciso

3 Reynaldo P. Aris A. BadanguioJefferson B. FernandezHarold AguibitinRandy Narciso

Receive thecertificate ofownership

1 minute per

certificate

BRANDING AND SECURING CERTIFICATE OF OWNERSHIP OF LARGE CATTLES

Owners of large cattle must brand and secure certificate of ownership upon reaching the age oftwo (2) years. All branded and counter branded animals presented are registered in accordance withthe form provided for the purpose under Accountable Form No. 53.


Request forcattle branding

Inspects thecowlicks

Asks what brand tobe used

Issues certificate ofowership

Prepare thecattle forbranding

196

ABOUT THE SERVICE:

WHO MAY AVAIL OF THE SERVICE:Real Property Owners

WHAT ARE THE REQUIREMENTS:Latest Real Property Tax Official Receipt

FEES/CHARGES:Non-Tax Delinquency - P100.00 per declared owner




SERVICE PROVIDER

PROCESSING TIME


ONSIBLE

FEES /CHARGES FORMS

13 minutes Ruth Angelica Q.

AgulayReynaldo P. PacunayenAvelina C. Calautit

Wilhelmina P. AliazasRandy L. NarcisoHarold B. Aguibitin

Aris A. BadanguioRachelle Anne Rose G. Rañga


SECURING CERTIFICATE OF NON-TAX DELINQUENCY

Present theLatest RealProperty TaxReceipt

Receives andverifies the requireddocuments

Latest Real Property Tax

Receipt

A Certificate of Non-Tax Delinquency is required in certain transactions like in securing buildingpermit, transfer of real property ownership, registering any deed at the Registrar of Deeds and forcertain bank transactions as proof that taxes on a particular real property has been paid religiouslyand updated.

197

23 minutes Ruth Angelica Q.

AgulayP 100.00

Reynaldo P. Pacunayen

Avelina C. Calautit


Aris A. BadanguioRachelle Anne Rose G. RañgaJefferson B. Fernandez

6 minutes Ruth Angelica Q. AgulayReynaldo P. PacunayenAvelina C. Calautit


Aris A. BadanguioRachelle Anne Rose G. RañgaJefferson B. Fernandez

2 minutesVeronica D. Garcia

Ronald John P. Gabriel

3 1 minute Ruth Angelica Q. Reynaldo P. PAvelina C. Calautit


Aris A. Badanguio

Rachelle Anne Rose G. RañgaJefferson B. Fernandez

Signs the certification


Receive the certification

Issues the certification

Pay the corresponding fee

Collects payment and issue official receipt

Latest Real Property Tax

Receipt

Prepares the certification

198

ABOUT THE SERVICE:

WHO MAY AVAIL OF THE SERVICE:Real Property Owners


FEES/CHARGES:




SERVICE PROVIDER

PROCESSING TIME


ONSIBLE

FEES /CHARGES FORMS

1 3 minutes Ruth Angelica Q. AgulayReynaldo P. PacunayenAvelina C. CalautitWilhelmina P. AliazasRandy L. Narciso

Harold B. AguibitinAris A. BadanguioRachelle Anne Rose G. RañgaJefferson B. Fernandez

SECURING TRANSFER TAX CERTIFICATION

Document of Transfer (Deed of Conveyance like Deed of Sale, Donation, Adjudication, Waiver orTitle

Chapter II Article E: Tax on Transfer of Real Property Ownership of the Local Revenue Code of2014

Transfer Tax Certification is required for transactions involving transfer of ownership of realproperty.

Present theOrder ofPayment from theAssessor's Office

Receives andverifies therequired documents

Order of payment

199

2 3 minutes

AgulayReynaldo P. PacunayenAvelina C. CalautitWilhelmina P. Aliazas

Randy L. NarcisoHarold B. AguibitinAris A. BadanguioRachelle Anne Rose G. RañgaJefferson B. Fernandez

6 minutes



Signs the certification

2 minutes Veronica D. GarciaRonald John P. Gabriel

3 1 minute Ruth Angelica Q. AgulayReynaldo P. PacunayenAvelina C. CalautitWilhelmina P. Aliazas

Randy L. Narciso

Prepares the certification

Receive the certification

Issues the certification

Order of payment

Pay the corresponding fee

Collects payment and issue official receipt

Chapter II Article E: Tax on Transfer

of Real Property

Ownership of the Local Revenue

Code of 2014

200

Harold B. AguibitinAris A. BadanguioRachelle Anne Rose G. RañgaJefferson B. Fernandez

ABOUT THE SERVICE: This service is to respond to client's claims regarding salaries, honorarium and allowances


WHAT ARE THE REQUIREMENTS:Identification card

FEES/CHARGES:None




SERVICE PROVIDER

PROCESSING TIME


ONSIBLE

FEES /CHARGES FORMS

1 1 minute None

2 1 minute None

3 1 minute None


Receives and verifies the identification card

CASH DIVISION

Barangay Health Workers, Barangay Service Point Officer, Tanods, City Scholars, BarangayNutrition Scolars

Identification card

The client presents identification card

Lerrybeth B. Juarez

The client signs the payroll

Verifies the signature of client.

Lerrybeth B. Juarez


Receives the salary, wage, honorarium or

allowance

Releases the salary, wage, honorarium or

allowance

Lerrybeth B. Juarez

201

ABOUT THE SERVICE: (Brief description)

WHO MAY AVAIL OF THE SERVICE:Suppliers, financial assistance claimants

WHAT ARE THE REQUIREMENTS:Authorization letter (suppliers)Identification card

FEES/CHARGES:None




SERVICE PROVIDER

PROCESSING TIME


ONSIBLE

FEES /CHARGES FORMS

1 2 minutes Vanny C. Gamet None

Lerrybeth B. Juarez

2 3 minutes Vanny C. Gamet None

Lerrybeth B. Juarez

The client or supplier presents the required document

Receives and verifies the identification card & authorization letter (supplier)

The client or supplier signs the check register and receives the check

Issue checks to creditors and other claimants


Identification card /

authorization letter

ADMINISTRATIVE DIVISION

This service is to respond to client's claims pertaining to financial assistance or payment to suppliers.

202


WHO MAY AVAIL OF THE SERVICE:Property owners (private & business)

WHAT ARE THE REQUIREMENTS:Order of payment from the assessor's office

FEES/CHARGES:Chapter II Article A, Section 2A. 01 - 08 of the Local Revenue Code of 2014

SCHEDULE OF AVAILABILITY OF THE SERVICE:Mondays - Fridays8:00 am to 5:00 pm



SERVICE PROVIDER

PROCESSING TIME


ONSIBLE

FEES /CHARGES FORMS

1 Ruth Angelica Q. Agulay

Reynaldo P. PacunayenAvelina C. CalautitWilhelmina P. Aliazas

Randy L. Narciso

Harold B. AguibitinAris A. BadanguioRachelle Anne Rose G. Rañga


Order of payment from the

assessor's office

PAYMENT OF DELINQUENT REAL PROPERTY TAXES

Real Property Owners who failed to pay their real property tax upon the expiration of the periodsas provided in Article A Section 2A.04 of the Local Revenue code of 2014 shall subject the taxpayerto the payment of interest.

Submit the required document

Receives required documents and researches, verifies record of payment of the client and computes the tax due

10 minutes per tax declaration

203

2 Pay tax due Collects payment



3 1 minute



ABOUT THE SERVICE: (Brief description)Real Property Owners must pay their real property taxes every year.

WHO MAY AVAIL OF THE SERVICE:Property owners (private & business)

PAYMENT OF UPDATED REAL PROPERTY TAXES

Order of payment from the

assessor's office

Chapter II Article A,

Section 2A. 01 - 08 of the

Local Revenue

Code of 2014

7 minutes per tax

declaratio

Receive official receipt

Issues official receipt


204

WHAT ARE THE REQUIREMENTS:Latest Real Property Tax Receipt

FEES/CHARGES:Chapter II Article A, Section 2A. 01 - 08 of the Local Revenue Code of 2014

SCHEDULE OF AVAILABILITY OF THE SERVICE:Mondays - Fridays8:00 am to 5:00 pm



SERVICE PROVIDER

PROCESSING TIME


ONSIBLE

FEES /CHARGES FORMS

1 3 minutes Ruth Angelica Q. AgulayReynaldo P. PacunayenAvelina C. Calautit


Aris A. Badanguio


2 Pay tax due Collects payment Ruth Angelica Q. Agulay


Avelina C. Calautit

Wilhelmina P. AliazasRandy L. Narciso

Harold B. Aguibitin

Aris A. Badanguio


Chapter II Article A,

Section 2A. 01 - 08 of the Local Revenue Code

of 2014

6 minutes (maximum of 6 parcels of land in 1

receipt)

Latest real property tax

receipt

Latest real property tax

receipt

Submit thelatest realproperty taxreceipt

Receives & verifiesthe requireddocument

205

3 Receive official receipt

Issues official receipt

1 minute Ruth Angelica Q. Agulay


Avelina C. Calautit

Wilhelmina P. Aliazas

Randy L. Narciso

Harold B. Aguibitin

Aris A. Badanguio

Rachelle Anne Rose G. Rañga



206

VISION

We envision the City Assessor’s Office of the City of Batac to be a model of friendly and dedicated public servants, which maintains the highest level of professionalism and deep commitment to service, in accordance of tis goal of generating more income for the city, while providing honest, prompt and courteous service to the people of Batac.

MISSION

• To provide taxpayers and the people of Batac in general, with friendly, prompt, efficient, courteous service at all times.

• To discover, list, appraise and assess all real property within the jurisdiction of the City of Batac in

accordance with the existing assessment rules and regulations in order to generate more income for the city.

• To maintain a real property identification and accounting system within Batac through electronic

methods.

CITY ASSESSOR’S OFFICE Head of Office: EDSEL P. CORPUZ

2F City Hall Building, City of Batac, Ilocos Norte Tel No.: (077) 792 – 33 - 29

207

PERFORMANCE PLEDGES


FRONTLINE SERVICES

RESPONSE TIME (per transaction)

PERSON/S

RESPONSIBLE

• Issue Certified True Copy of Tax Declaration and Certifications Relative to Assessment and Ownership of Real Properties

• Issue updated Tax Declaration of Transfer of Ownership and Conforming of Certificate of Title

• Appraisal and Assessment of Newly Constructed/ Renovated Buildings and Other Improvements and Newly Installed Machineries

• Issue updated Tax Declaration for Simple Transactions (Correction of Area and Correction of Name)

• Issue updated Tax Declaration in conformity with the Classification or Actual Use of the Real Property

• Lot verification in the Cadastral/Tax Maps

Computerized Old Records Records 10 Minutes 35 48 minutes per Document of Transfer or conforming of title 4 Hours and 56 minutes per Building/Other Improvements/ Machineries 58 minutesr per Real Property Units 2 hours and 53 minutes per RPU 35 minutes per Real Property Units

Nenita R. Maduli Felicitas M. Quidilla Edsel P. Corpuz Nenita R. Maduli Felicitas M. Quidilla Concepcion C. Palalay Edsel P. Corpuz Concepcion C. Palalay Emmanuel P. Batara Rolando S. Austria Charlie M. Abitong Felicitas M. Quidilla Edsel P. Corpuz Nenita R. Maduli Concepcion C. Palalay Rolando S. Austria Felicitas M. Quidilla Edsel P. Corpuz Nenita R. Maduli Rolando S. Austria Concepcion C. Palalay Felicitas M. Quidilla Edsel P. Corpuz Nenita R. Maduli Concepcion C. Palalay Rolando S. Austria Emmanuel P. Batara Charlie M. Abitong Felicitas M. Quidilla Edsel P. Corpuz

208

• Lot Identification in the Cadastral/Tax Map

• Issue updated Tax Declaration of Subdivided or Consolidated Lots

• Issue new Tax Declaration of a Parcel of Land Declared for the First Time

• Annotate or cancel encumbrances in the Field Appraisal and Assessment Sheet and Tax Declaration

• Issue Notice of Assessment

• Verifies history or Previous or old records of Assessment as per request of client

1 hour 43 minutes per Real Property Unit 1 hour 10 minutes per Subdivision and Consolidation Map 2 hours and 38 minutes per Real Property Units 18 minutes per RPU 5 minutes per RPU 36 minutes per RPU

Nenita R. Maduli Concepcion C. Palalay Rolando S. Austria Felicitas M. Quidilla Edsel P. Corpuz Nenita R. Mduli Concepcion C. Palalay Rolando S. Austria Felicitas M. Quidilla Edsel P. Corpuz Nenita R. Maduli Rolando S. Austria Concepcion C. Palalay Emmanuel P. Batara Charlie M. Abitong Felicitas M. Quidilla Edsel P. Corpuz Nenita R. Maduli Felicitas M. Quidilla Edsel P. Corpuz Nenita R. Maduli Concepcion C. Palalay Rolando S. Austria Emmanauel P. Batara Charlie M. Abitong Felicitas M. Quidilla Edsel P. Corpuz Nenita R. Maduli Concepcion C. Palalat Rolando S. Austria Emmanuel P. Batara Charlie M. Abitong Felicitas M. Quidilla Edsel P. Corpuz

209

REQUEST FOR CERTIFIED TRUE COPY OF TAX DECLARATION AND CERTIFICATIONS

RELATIVE TO ASSESSMENT AND OWNERSHIP OF REAL PROPERTIES

A. ABOUT THE SERVICE Real property owners, law offices, bankers, developers, surveyors, interested buyers may request for certified true copy of tax declaration and various certifications for transfer, loan, litigation, construction of buildings, surveying purposes, etc.

B. WHO MAY AVAIL OF THE SERVICE Property owners, law offices, surveyors, prospective buyers, bankers, court

C. WHAT ARE THE REQUIREMENTS: Receipts of payment of the certified true copy of tax declaration or certification

D. FEES/CHARGES: Php100.00 for each copy of Tax Declaration and Certification


Mondays to Fridays, 8:00 AM to 5:00 PM



SERVICE PROVIDER PROCES- SING TIME

PERSON REPONSIBLE/ IN-CHARGE

FEES/ CHARGES

FORM

1 Request Tax Declaration/ Certification

Searches, verifies computers/Index cards

2 min/Tax Declaration/ Certification

Nenita R. Maduli Felicitas M. Quidilla

2 Prepares certified true copy of Tax Declaration/ Certification

A. Computerized Records

A. Old Records

(Manual)

3 min/Tax Declaration/ Certification 25 min/Tax Declaration/ Certification

Felicitas M. Quidilla Nenita R. Maduli Felicitas M. Quidilla Nenita R. Maduli

3 Pay Certified True copy of Tax Declaration/ Certification at the Office of the City Treasurer

Signs Certified True Copy of Tax Declaration/ Certification

3 min/Tax Declaration/ Certification

Edsel P. Corpuz Felicitas M. Quidilla

Php100.00

210

EQUEST FOR AN UPDATED TAX DECLARATION OF TRANSFER OF OWNERSHIP

AND CONFORMING OF CERTIFICATE OF TITLE

A. ABOUT THE SERVICE: Real Property owners may request an updated Tax Declaration upon transfer of ownership of real property from the previous owner to the new owner

B. WHO MAY AVAIL OF THE SERVICES: Property owners, law offices, surveyors, etc.

C. WHAT ARE THE REQUIREMENTS For transfer of ownership: Duly registered documents of transfer (sale, quitclaim, donation etc.), photocopy of title, Certificate Authorizing Registration (BIR) Certificate of Non Tax Delinquency, Transfer Tax Fee Certification, DAR Certification for untitled land and Payment of processing fee and payment of certified true copy of tax declaration For conformation of title: Photocopy of title, Copy of supporting documents, Real property tax payments, Transfer tax fee if there is a change of name; Letter request and Payment of processing fee and payment of certified true copy of tax declaration.

D. FEES/CHARGES: Php50.00 processing fee for each real property unit Php100.00 for each certified photocopy of tax declaration

E. SCHEDULE OF AVAILABILITY OF THE SERVICE: Mondays to Fridays, 8:00 AM to 5:00 PM

4. Receives copy of Certified True Copy of Tax Declaration/ Certification

Issues copy of Certified True Copy of Tax Declaration/ Certification

2 min/ Certified True Copy of Tax Declaration/ Certification

Felicitas M. Quidilla Nenita R. Maduli


211


STEPS

APPLICANT/ CLIENT

SERVICE PROVIDER

PFOCES-SING TIME

PERSON IN RESPONSIBLE/

IN-CHARGE

FEES/ CHARG

ES

FORM

1 Submit complete requirements for transfer or conformity/

Search, verified documents for completeness and validity Records documents In the Receiving Log Book and transmit to the Tax Mapping Section

10 min/ Document


2 Compute Assessment and prepare the following:

A. Field Appraisal & Assessment Sheet

B. Tax Declaration

20 min/ FAAS and Tax Declaration

Felicitas M. Quidilla Concepcion C. Palalay

3 Assigns Assessment Real Property No. of Field Appraisal and Assessment Sheet/ Tax Declaration

3 min/ Real Property Units

Felicitas M. Qudilla Nenita R. Maduli

4 10 min/ RPU


5. Pay Certified True Copy of Tax Declaration

3 min/ Tax Declaration


Php100.0

6 Receives copy of updated Tax Declaration

Issues updated Tax Declaration



212

APPRAISAL AND ASSESSMENT OF NEWLY CONSTRUCTED/RENOVATED BUILDINGS AND OTHER IMPROVEMENTS AND NEWLY INSTALLED MACHINERIES

A. ABOUT THE SERVICE Owners of newly constructed/renovated buildings and other improvements and newly installed machineries are required to declare said properties for appraisal and assessment for taxation purposes.

B. WHO MAY AVAIL OF THE SERVICE Owners of newly constructed/renovated buildings and other improvements and newly installed machineries.

C. WHAT ARE THE REQUIREMENTS: For newly constructed/renovated buildings and other improvements:

Blue print copy of the approved Building Plan Copy of the Building Permit Certificate of Occupancy Sworn Statement of True Current and Fair Market Value of Real Property

For Machinery:

Description of Machinery Proof of Cost of Acquisition of the machinery including cost of transportation, installation and insurance Sworn Statement of True and Current and Fair Market Value of Real Property

D. FEES/CHARGES:

Php100.00 for each copy of Tax Declaration

E. SCHEDULE OF AVAILABILITY OF SERVICE: Mondays to Fridays, 8:00 AM to 5:00 PM


STEPS APPLICANT/

CLIENT SERVICE PROVIDER PROCES-

SING TIME


FEES/ CHARGES

FORM

1 Request for Appraisal and Assessment (written or Verbal request) Submit complete Requirements

Receives request/ requirements Verifies records

10 min/ request

Concepcion C. Palalay Emmanuel P. Batara

2 Client confer with the service provider as to the schedule of the physical inspection of the building/ machinery

Conduct physical Inspection of the Building/machinery

2 hours and 30 minutes/ RPU

Emmanuel P. Batara Charlie M. Abitong Concepcion C. Palalay Rolando S. Austria

213

3 Prepares Sketch Plan

of the building/ Print pictures of the Machinery Computes assessment and assigns Property Index No. Prepare the following

A. Field Appraisal & Assessment Sheet

A. Tax Declaration

1 hour/ Building/ Machinery 30 min/ RPU 30 min/ FAAS/ Tax Declaration

Emmanuel P. Batara Charlie M. Abitong Concepcion C. Palala Rolando S. Austria Emmanuel P. Batara Charlie M. Abitong Concepcion C. Palalay Emmanuel P. Batara Charlie M. Abitong Rolando S. Austria

4. Assigns Assessment Real Property No. of the Field Appraisal and Assessment Sheet and Tax Declaration

3 min/ FAAs and Tax Declaration


5 Approved Field Appraisal and Assessment Sheet and Tax Declaration/ Encode

10 min/ FAAS/Tax Declaration


6 Pay Certified True Copy of Tax Declaration in the City Treasurer’s Office

Issues Certified True Copy of Tax Declaration



Php100.00


REQUEST FOR AN UPDATED TAX DECLARATION FOR SIMPLE TRANSACTIONS (CORRECTION OF AREA AND CORRECTION OF NAME)

ABOUT THE SERVICE:

Real Property owners may request an updated Tax Declaration in cases of incorrect area and misspelled name.

A. WHO MAY AVAIL OF THE SERVICES: Property owners, law offices, surveyors, etc.

B. WHAT ARE THE REQUIREMENTS For incorrect area (Titled Lots)

214

Letter request Approved plan Photocopy of the title Realty Tax receipts Payment of Processing Fee and Certified True Copy of Tax Declaration

For incorrect are (Untitled Lots)

Sketch map prepared and signed by a duly licensed geodetic engineer Technical description or lot data computation of the lot Realty Tax Receipt Payment of processing fee and payment of certified true copy of tax declaration

For correction of name:

Letter request Any documents which supports the request for correction of name Copy of title or previous/old tax declaration Affidavit, if necessary Latest tax receipts Payment of processing fee and certified true copy of tax declaration

FEES/CHARGES:

Php50.00 processing fee for each real property unit Php100.00 for each certified photocopy of tax declaration

E. SCHEDULE OF AVAILABILITY OF THE SERVICE: Mondays to Fridays,

8:00 AM to 5:00 PM


STEPS

APPLICANT/ CLIENT

SERVICE PROVIDER

PROCES- SING TIME


FEES/ CHARGES

FORM

1 Submit letter request together with the requirements.

Receives letter and supporting documents. Records document submitted in the Receiving Log Book

3 min/ document


2 Conduct research on the previous records on file to counter check submitted documents. Correct area on the section maps based on the submitted documents/maps

10 min/ RPU 10 min/ RPU

Nenita R. Maduli Concepcion C. Palalay Rolando S. Austria Rolando S. Austria

215

3 Presents payment of Processing fee

Compute assessment and prepare the following:

A. Prepare Field Appraissal & Assessment Sheet

B. Tax Declaration

20 min/ FAAS/ Tax Declaration


Php50.00

4 Assigns Assessment Real Property No of the Field Appraisal and Assessment Sheet/Tax Declaration



5 Approves Field Appraisal and Assessment Sheet/Tax Declaration/Encode



6 Present payment of Certified True Copy of Tax Declaration/ Receives copy Certified True Copy of Tax Declaration

Issues certified true copy of updated tax declaration

2 min/Tax Declaration


Php100


REQUEST FOR AN UPDATED TAX DECLARATION IN CASES OF CHANGE OF CLASSIFICATION OR CHANGE AS TO THE ACTUAL USE OF A CERTAIN PROPERTY

A. ABOUT THE SERVICE: Real Property owners may request an updated Tax Declaration in cases of change of classification or as to the actual use of a certain real property.

B. WHO MAY AVAIL OF THE SERVICES: Property owners, law offices, administrators

C. WHAT ARE THE REQUIREMENTS Letter Request Zoning certification from the City Planning and Development Office Ocular Inspection Report Realty Tax receipts Payment of Processing Fee and Certified True Copy of Tax Declaration

216

D. FEES/CHARGES: Php50.00 processing fee for each real property unit Php100.00 for each certified photocopy of tax declaration


8:00 AM to 5:00 PM


STEPS

APPLICANT/ CLIENT

SERVICE PROVIDER

PROCES- SING TIME


FEES/ CHARGES

FORM

1 Submit letter request together with the requirements.

Receives letter and supporting documents. Records document submitted in the Receiving Log Book

3 min/ document


2 Conduct ocular inspection of the real property. Submit ocular inspection report

2 hours/ RPU 15 min/ report

Concepcion C. Palalay Rolando S. Austria Emmanuel P. Batara Charlie M. Abitong Concepcion C. Palalay Rolando S. Austria Emmanuel P. Batara Charlie M. Abitong

3 Presents payment of Processing fee

Compute assessment and prepare the following:

A. Prepare Field Appraissal & Assessment Sheet

B. Tax Declaration

20 min/ FAAS/ Tax Declaration


Php50.00

4 Assigns Assessment Real Property No of the Field Appraisal and Assessment Sheet/Tax Declaration



5 Approves Field Appraisal and

10 min/ FAAS/Tax


217

Assessment Sheet/Tax Declaration/Encode

Declaration

6 Present payment of Certified True Copy of Tax Declaration/ Receives copy Certified True Copy of Tax Declaration

Issues certified true copy of updated tax declaration



Php100


REQUEST FOR LOT VERIFICATION IN THE CADASTRAL MAPS/TAX MAPS

ABOUT THE SERVICE:

Owners of land, surveyors, law offices, lending institutions, bankers, prospective buyers, may request the assistance of the City Assessor’s Office in verifying their real properties in the cadastral maps/section maps.

A. WHO MAY AVAIL OF THE SERVICES: Property owners, law offices, surveyors, banker, lending institutions etc.

B. WHAT ARE THE REQUIREMENTS Letter request or verbal request Old tax declarations for reference Copy of title, if any Receipt of realty tax for reference Payment of research fee

C. FEES/CHARGES: Php100.00 for each certified photocopy of tax declaration Php25.00 if the owner or presenter request for a certified copy of the sketch map



STEPS

APPLICANT/ CLIENT

SERVICE PROVIDER

PROCES- SING TIME


FEES/ CHARGES

FORM

1 Request for verification of property (Written or verbal)

Receives request/ Endorse to tax mapping section

2 min/ request

Nenita R. Maduli Concepcion C. Palalay Rolando S. Austria Emmanuel P. Batara Charlie M. Abitong

218

Felicitas M. Quidilla

2 Present supporting documents available in his possession

Assists and guides land owner/presenter verifies the property in the cadastral/tax map

20 min/ RPU

Nenita R. Maduli Concepcion C. Palalay Rolando S. Austria Emmanuel P. Batara Charlie M. Abitong Felicitas M. Quidilla

3 Verifies the property in the cadastral map/section map/ Requests for certified photocopy of sketch plan/certified true copy of tax declaration

Prepares the following:

A. Xerox copy of the sketch plan/cadastral maps

B. Prepares certified true copy of tax declaration

5 min/ Sketch plan 3 min/ Certified true copy of tax declaration

Concepcion C. Palalay Rolando S. Austria Charlie M. Abitong Emmanuel P.Batara Nenita R. Maduli Concepcion C. Palalay Rolando S. Austria Charlie M. Abitong Emmanuel P. Batara Nenita R. Maduli

4 Pay certified photocopy of sketch plan/certified true copy of tax declaration in the City Treasurer’s Office

Signs certified true copy of sketch plan/ certified true copy of tax declaration

3 min/ Sketch plan/tax declaration


Php25.00 Php100.0

5 Receives certified true copy of sketch plan/tax declaration

Issues certified photocopy of sketch plan/tax declaration


Concepcion C. Palalay Rolando S. Austria Charlie M. Abitong Emmanuel P. Batara Nenita R. Maduli


219

REQUEST FOR LOT IDENTIFICATION IN THE CADASTRAL MAPS/TAX MAPS

A. ABOUT THE SERVICE: Real Property Owners whose property was declared under the name of “UNKNOWN” may request the assistance of the City Assessor’s Office in identifying their real property in the cadastral maps/section maps and updates records if necessary.

B. WHO MAY AVAIL OF THE SERVICES: Real Property owners only (heirs, administrators)

C. WHAT ARE THE REQUIREMENTS Letter request or verbal request Old receipts of real property tax Old documents (sale, quitclaim, waiver, donation, affidavit) Old tax declarations Copy of title, if available

D. FEES/CHARGES: Php100.00 legal research fee Php50.00 processing fee Php100.00 for each certified true copy of tax declaration



STEP

S APPLICANT/

CLIENT SERVICE

PROVIDER PROCES- SING TIME

PERSON IN CHARGE/

RESPONSIBLE

FEES/ CHARGES

FORM

1 Request (written or verbal) for identification of property

Acknowledge request/ Endorse to tax mapping section

2 min/ request

Nenita R. Maduli

2 Present supporting documents available in his/her possession Helps identifies the property in the cadastral map/section map.

Assists/guides land owner/ client identify the property in the cadastral/ tax map

1 hour/ RPU

Concepcion C. Palalay Rolando S. Austria Charlie M. Abitong

220

3 Pay processing fee legal research fee and Certified True Copy of Tax Declaration to the Office of the City Treasurer

Prepares the following:

A. Check Property Index No.

B. Prepares Field Appraisal And Assessment Sheet/Tax Declaration

3 Min/RPU 20 Min/ Field Appraisal and Assesssment Sheet/Tax Declaration

Concepcion C. Palalay Rolando S. Austria Felicitas M.Quidilla Concepcion C. Palalay

Php100 Php50. Php100

4 Assigns Real Property No. of Field Appraisal and Assessment Sheet/Tax Declaration

3 min/ FAAS/tax declaration


5 Approved Field Appraisal and Assessment Sheet/Tax Declaration/ Encode



6 Present payment of Certified True Copy of Tax Declaration. Receives copy of certified true copy tax declaration

Signs Certified True Copy of Tax Declaration. Issues certified true copy of tax declaration

3 min/Tax Declaration 2 min/Tax Declaration

Edsel P. Corpuz Felicitas M. Quidilla Nenita R. Maduli Felicitas M. Quidilla


REQUEST UPDATED TAX DECLARATION OF SUBDIVIDED OR CONSOLIDATED LOTS

A. ABOUT THE SERVICE: Real Property Owners, surveyors, law offices, may request the Office of the City Assessor to update their tax declaration in conformity with the approved subdivision/consolidation plan. Each property owner will be issued separate tax declaration and can pay their real property tax separately.

B. WHO MAY AVAIL OF THE SERVICES: Real Property owners, law offices, surveyors

C. WHAT ARE THE REQUIREMENTS

221

Letter request or verbal request Blue or white print copy of the approved subdivision/consolidation plan Supporting documents (sale with partition, adjudication with partition, deed of partition, etc) Photocopy of each title Certificate Authorizing Registration, if applicable Transfer Tax Fee if cases when there is change of name Certificate of Non Tax Delinquency/Realty Tax Receipts Payment of Processing Fee

D. FEES/CHARGES: Php50.00 processing fee for each parcel of the land Php100.00 for each certified true copy of tax declaration


8:00 AM to 5:00 PM


STEPS

APPLICANT/ CLIENT

SERVICE PROVIDER

PROCES- SING TIME


FEES/ CHARGES

FORM

1 Request (written or verbal) Submit complete requirements. Pay processing fee at the office of the City Treasurer’s Office

Receives/Records document in the Receiving Logbook/ Endorse documents to tax mapping section

2 min/ request


Php50/ RPU

2 A. Reflects Subdivision consolidation maps in the section maps

B. Assigns Property Index No.

30 min/ Approved plan

Concepcion C. Palalay Rolando S. Austria

3 Compute assessment: Prepares the following:

A. Field Appraisal And Assessment Sheet/ Tax Declaration

20 Min/ FAAS/ Tax Declaration

Concepcion C. Palalay Felicitas M. Quidilla

222


3 min/ FAAS/Tax declaration





6 Pay certified true copy of tax declaration in the Office of the City Treasurer. Receive copy certified true copy tax declaration

Signs certified true copy of tax declaration Issues Certified True Copy of Tax Declaration

3 min/Tax Declaration 2 min/ Tax Declaration

Edsel P. Corpuz Felicitas M. Quidilla Nenita R. Maduli

Php100


REQUEST FOR NEW TAX DECLARATION OF A PARCEL OF LAND DECLARED FOR THE FIRST TIME

ABOUT THE SERVICE:

Owners of parcel of land who is not yet declared for taxation purposes or real properties declared under the name of “UNKNOWN OWNER” may request the Office of the City Assessor to cause the declaration in the name of the claimant upon submission of the required requirements.

A. WHO MAY AVAIL OF THE SERVICES: Real Property owners of undeclared parcel of land

B. WHAT ARE THE REQUIREMENTS Letter request Sketch plan of the lot prepared by a duly licensed Geodetic Engineer Notarized Affidavit of the Claimant that he has been in long, continuous and notorious possession of the property Notarized Affidavit of the Barangay Captain that the claimant is the present owner and actual possessor of the property Notarized Affidavit of Adjoining Owners that the Claimant is the rightful owner of the property Certification from the Community Environment and Natural Resources Office that the land is within the alienable and disposable area Ocular inspection /investigation report conducted by the Office of the City Assessor Receipt of Payment of Inspection Fee Receipt of Payment of Processing Fee

C. FEES/CHARGES: Php50.00 processing fee for each parcel of the land

223

Php100.00 for each certified true copy of tax declaration Inspection fee of Php100.00 for urban barangays and Php200.00 for rural barangays.


8:00 AM to 5:00 PM

F. HOW TO AVAIL OF THE SERVICE: STEP

S APPLICANT/

CLIENT SERVICE

PROVIDER PROCES- SING TIME

PERSON IN CHARGE/

RESPONSIBLE

FEES/ CHARGES

FORM

1 Letter request/ Submit complete requirements to the receiving personnel

Received/ Records document in the Receiving Logbook/ Endorse documents to the Tax Mapping Section

2 min/ request


2 Pay processing fee/Pay ocular inspection fee at the Office of the City Treasurer Schedule ocular Inspection with the Tax Mapping Section

Evaluate, verifies, searches submitted documents Conduct ocular inspection/ investigation on the property Submit ocular inspection report

10 min/ document 1 hour and 30 min/ RPU 20 min/ report

Rolando S. Austria Concepcion C. Palalay Rolando S. Austria Emmanuel P. Batara Charlie M. Abitong Concepcion C. Palalay Rolando S. Austria Emmanuel P. Batara Charlie M. Abitong Concepcion C. Palalay

Php100 Or Php200

224

3 Prepares the following:

A. Field Appraisal and Assessment Sheet/ Tax Declaration









6 Pay certified true copy of tax declaration in the Office of the City Treasurer. Receive copy certified true copy tax declaration

Signs, issues certified true copy of tax declaration


Edsel P. Corpuz Felicitas M. Quidilla Nenita R. Maduli

Php100


REQUEST FOR ANNOTATION AND CANCELLATION OF ENCUMBRANCE IN THE FIELD

APPRAISAL AND ASSESSMENT SHEET AND TAX DECLARATION

A. ABOUT THE SERVICE Real property owners, law offices, courts, lending institutions, etc., upon presentation of a duly registered documents of encumbrance may request the Office of the City Assessor for annotation and or cancellation of a certain encumbrance in the Field Appraisal and Assessment Sheet and Tax Declaration.

B. WHO MAY AVAIL OF THE SERVICE Property owners, law offices, Courts, lending institutions,

C. WHAT ARE THE REQUIREMENTS: Duly registered documents (Mortgaged Contract, Cancellation of Mortgaged, Court Orders, Notice of Levy, Bail bond, Cancellation of Bail bond, etc.) Receipts of Payment of Annotation Fee

D. FEES/CHARGES:

Php100.00 for each copy of Tax Declaration and Certification

225




STEPS APPLICANT/


SING TIME


FEES/ CHARGES

FORMS

1 Submit duly registered document of encumbrance

Receives, searches. 3 min/ document


2 Pay annotation fee and cert- fied true copy of tax declaration

Annotates or cancels encumbrance in the Field Appraisal and Assessment Sheet/ Tax Declaration/ Encode Prepares and signs certified true copy of tax declaration

10 min/ FAAS and Tax Declaration 3 min/ Tax Declaration

Felicitas M. Quidilla Nenita R. Maduli Edsel P. Corpuz Nenita R. Maduli Felicitas M. Quidilla Edsel P. Corpuz

Php100.00 Php100.00

3 Receives certified true copy of tax declaration

Issues certified true copy of tax declaration




ISSUANCE OF NOTICE OF ASSESSMENT

A. ABOUT THE SERVICE Before paying their real property taxes, taxpayers should get from the City Assessor’s Office their Notice of Assessment to ensure that all their real properties be paid.

B. WHO MAY AVAIL OF THE SERVICE Property owners, administrators or caretakers of real properties

C. WHAT ARE THE REQUIREMENTS: Previous Tax Receipts Tax Declarations of property if newly acquired and not yet transferred Names of Real Property Owners

D. FEES/CHARGES:

No fees required



226



SERVICE PROVIDE PROCES- SING TIME


FEES/ CHARGES

FORMS

1 2

Presents receipt, Tax declaration or gives the name of real property owner Receives Notice of Assessment

Receives, searches Prepares Notice of Assessment, Issues Notice of Assessment

5 min/ RPU 2 minutes

Edsel P. Corpuz Felicitas M. Quidilla Concepcion C. Palalay Rolando S. Austria Emmanuel P. Batara Charlie M. Abitong


VERIFYING HISTORY OR PREVIOUS RECORDS OF REAL PROPERTY

A. ABOUT THE SERVICE

Real Property owners may request the City Assessor’s Office verify the history or previous records of a real property tax assessment for legal and taxation purposes.

B. WHO MAY AVAIL OF THE SERVICE Real property owners, law offices, courts, etc

C. WHAT ARE THE REQUIREMENTS: Tax Declaration (Old or New) Previous or Latest Tax Receipts Legal Documents if available Photocopy of title if

D. FEES/CHARGES:

Legal research fee of Php100.00 Photocopy of documents Php100.00



F. HOW TO AVAIL OF THE SERVICE: STEPS APPLICANT/


SING TIME


FEES/ CHARGES

FORMS

1 Presents available requirements as basis of the research

Receives, searches, verifies document presented/interview client if needed

30/min RPU

Concepcion C. Palalay Rolando S. Austria Nenita R. Maduli Charlie M. Abitong Emmanuel P. Batara

2 Pay legal research fee and certified photocopy of documents

Present results of the search/verification/ photocopy of document

3 min/ Document

Concepcion C. Palalay; Rolando S. Austria Charlie M. Abitong Nenita R. Maduli

Php100.00 Php100.00

227

Emmanuel P. Batara

3 Receives photocopy of document

Signs and issues photocopy of document requested

3 min/ document

Felicitas M. Quidilla Edsel P.Corpuz


227

VISION

Provide safe and sound collecting body, ensuring security and transparency of operation and transaction. MISSION

In support with the Vision-Mission of the City Government of Batac. We, at Treasury-Market, commit ourselves to generate growth on revenues responsibly. We strive to build long-term client relationships based on mutual trust and respect. And to be the safest, most progressive market in the north, relentless in the pursuit of customer and employee excellence.

PERFORMANCE PLEDGES


FRONTLINE SERVICES RESPONSE TIME PERSONS RESPONSIBLE

Payment of Rental Fees at the Public Market and Riverside

Empanadaan

8 minutes

Edibert Bareng Noel Narciso

Maureen Ava Alvarado Mariejean Luluquisen June Jude Rigonan Felicidad Labayan

Virginia Castro Michael Jhon Soliguen

Cherry Ann Lagmay Niña Jessica Gabriel

Harley Caday Meverly Joy Abrojena

Ryan Caesar Ambrocio Joemar Ordonia

OFFICE OF THE CITY TREASURER – MARKET OFFICER IN CHARGE: EDIBERT L. BARENG

ADDRESS: #35 BIL-LOCA, CITY OF BATAC, ILOCOS NORTE TELEPHONE NO.: (077) 792-4147

E-MAIL ADDRESS: [email protected]

228

Payment of Market Entrance Fees

at Public Market

4 minutes






Ryan Caesar Ambrocio

Payment of Terminal Parking and

Passage Fees

5 minutes







Payment of Parking Fees of Trucks

and other Conveyance Discharging Merchandise at

the Public Market

3 minutes







Calibration of Weights and Measures

9 minutes

Edibert Bareng

Marijean Luluquisen

Issuance of Sticker for Annual Fixed Tax for Delivery Truck/Van

5 minutes

Edibert Bareng

Marijean Luluquisen

229

PAYMENT OF RENTAL FEES AT THE PUBLIC MARKET AND RIVERSIDE EMPANADAAN

ABOUT THE SERVICE

Registered stallholders must pay stall rental regularly. Failure to comply may deprive their opportunity to lease.

WHO MAY AVAIL OF THE SERVICE

Stallholders/Vendors at City of Batac Public Market and Riverside Empanadaan.

WHAT ARE THE REQUIREMENTS

Official Receipt of latest payment.

FEES/CHARGES

A. Batac City Public Market

1. Commercial Buildings No. 1-6 Ground Floor Php 150.00/sq.m./mo. 2. Commercial Buildings No. 1-6 Second Floor Php 170.00/sq.m./mo. 3. IMEE Building Php 120.00/sq.m./mo. 4. Main Building Php 120.00/sq.m./mo. 5. Carinderia/Food Section Php 120.00/sq.m./mo. 6. Farmers Plaza Section Php 100.00/sq.m./mo. 7. ABC Building Php 120.00/sq.m./mo. 8. Other Commercial/Leasable Spaces Php 120.00/sq.m./mo.

B. Riverside Empanadaan (RS) 1. RS1 Ground Floor

a. Empanadaan Php 200.00/sq.m./mo. b. Mc Donalds Php 8,000.00/mo c. Kiosk/Cart Php 100.00/day

2. RS1 Second Floor Php 200.00/sq.m./mo. 3. RS2 Ground Floor

a. Miki and Snack House Php 200.00/sq.m./mo. b. BBQ and Grills Php 180.00/stall/day

4. RS2 Second Floor Php 200.00/sq.m./mo. C. Eastern Side of the City Hall Php 120.00/sq.m./mo.

Reference: Chapter IV, Article A, Section 4A.04 of the Market and Slaughterhouse Code of 2014

230


EVERYDAY - 4:30 am to 5:00 pm


STEPS

APPLICANT/ CLIENT

SERVICE PROVIDER

PROCESSING TIME

PERSON IN CHARGE/

RESPONSIBLE

FEES/ CHARGES

FORMS

1 Presents official receipt of latest payment.

Checks and verifies the market record file and computes the amount to be paid to include surcharges, interest and demandable due if any.

5 minutes Edibert Bareng Noel Narciso Maureen Ava

Alvarado Mariejean Luluquisen June Jude Rigonan Felicidad Labayan





Joemar Ordonia

Chapter IV,

Article A,

Section 4A.04 of the

Market and

Slaughterhouse Code of 2014

N/A 2 Pays computed amount and receive official receipt.

Collects payment, issue official receipt and records payment.







Joemar Ordonia x-x-x-x-x-x-END OF TRANSACTION-x-x-x-x-x-x

231

PAYMENT OF MARKET ENTRANCE FEES AT PUBLIC MARKET

ABOUT THE SERVICE

All transient vendors occupying space within the market buildings and premises shall

pay market entrance fees.


Transient market vendors


Goods for sale.

FEES/CHARGES

*Chapter IV, Article A, Section 4A.07 of the Market and Slaughterhouse Code of 2014 SCHEDULE OF AVAILABILITY OF SERVICE

EVERYDAY - 4:30 am to 5:00 pm


STEPS

APPLICANT/CLIENT

SERVICE PROVIDER

PROCESSING TIME

PERSON IN CHARGE/

RESPONSIBLE

FEES/ CHARGES

FORMS

1 Presents goods for sale.

Inspects and assess goods.

2 minutes

Edibert Bareng Noel Narciso Maureen Ava






Chapter IV,

Article A,

Section 4A.07 of the

Market and

Slaughterhouse Code of 2014

N/A

232

2 Pays the assessed amount and receive corresponding cash ticket.

Receives payment and issue cash ticket.

2 minutes

Edibert Bareng Noel Narciso Maureen Ava






x-x-x-x-x-x-END OF TRANSACTION-x-x-x-x-x-x PAYMENT OF TERMINAL PARKING AND PASSAGE FEES FOR BUSES AND JEEPNEYS

ABOUT THE SERVICE

All public utility buses/mini-buses and public utility jeepneys must pay fees for terminal

use or passage along the City of Batac limits.


Public utility buses/mini-buses and public utility jeepneys.

WHAT ARE THE REQUIREMENTS None

FEES/CHARGES

1. Buses Php 50.00/trip 2. Jeepneys Php 10.00/trip

Reference: Chapter IV, Article A, Section 4A14 of the Market and Slaughterhouse Code of 2014

233


EVERYDAY – 6:30 am to 5:00 pm


PAYMENT OF PARKING FEES OF TRUCKS AND OTHER CONVEYANCE DISCHARGING

MERCHANDISE AT THE PUBLIC MARKET

ABOUT THE SERVICE

There shall be collected fees for use of City-Owned Parking Area or Designated Streets.


Delivery truck/van owners engaging business at City of Batac. WHAT ARE THE REQUIREMENTS

None

STEPS

APPLICANT/CLIENT

SERVICE PROVIDER

PROCESSING TIME

PERSON IN CHARGE/

RESPONSIBLE

FEES/ CHARGES

FORMS

1 Pays corresponding terminal fees and receive cash ticket.

Collects payment and issue cash ticket.







Chapter IV, Article A, Section 4A.14 of the Market and Slaughterhouse Code of 2014

N/A

x-x-x-x-x-x-END OF TRANSACTION-x-x-x-x-x-x

234

FEES/CHARGES

Day Parking Rates 1. Jeeps, jeepneys with or without trailer Php 20.00 for the 1st four hours 2. Cargo Trucks 1-5 tons capacity Php 30.00 for the 1st four hours 3. Cargo Trucks with more than 5 tons

capacity Php 50.00 for the 1st four hours

4. Additional five pesos (Php 5.00) is collected for the succeeding hours.

Reference: Chapter IV, Article A, Section 4A.05 of Market and Slaughterhouse Code of 2014


MONDAYS TO SATURDAYS - 6:00 am to 5:00 pm SUNDAYS – 6:00 am to 10:00am


STEPS

APPLICANT/CLIENT

SERVICE PROVIDER

PROCESSING TIME


FEES/ CHARGES

FORMS

1 Pays assessed amount.

Assess the capacity of truck/van and collects payment.

2 minutes Edibert Bareng Noel Narciso






*Chapter IV, Article A, Section 4A.05 of Market and Slaughterhouse Code of 2014

N/A

2 Receive cash ticket.

Issue cash ticket tantamount to assessed amount.

1 minute Edibert Bareng Noel Narciso





Ryan Caesar Ambrocio x-x-x-x-x-x-END OF TRANSACTION-x-x-x-x-x-x

235

CALIBRATION OF WEIGHTS AND MEASURES

ABOUT THE SERVICE

All stall owners and transient market vendors are required to have their weighing scales tested, calibrated and sealed before actual use and renew every year thereafter or as the need arises. All weighing scales are required to have tag number and seal in order to be legal and publicly accepted. (Regulation of Practices Relative to Weights and Measures as provided in Chapter II of Consumer Act, RA No. 7394)


All owners of weighing scale.


Weighing Scales

FEES/CHARGES

• Permit to use Weighing Scales (capacity of not more than 30kg) Php120.00 • Permit to use Weighing Scales (capacity of more than 30kg but not more than 300kg)

Php150.00

Reference: Chapter IV, Article B, Section 4B.03 of the Market and Slaughterhouse Code of 2014


MONDAYS TO SATURDAYS – 6:00 am to 5:00 pm SUNDAYS – 6:00 am to 10:00 am


STEPS

APPLICANT/CLIENT SERVICE PROVIDER

PROCESSING TIME

PERSON IN CHARGE/

RESPONSIBLE

FEES/ CHARGES

FORMS

1 Brings weighing scale to the Market Office.

Calibrates and tests according to different graduated weights.

5 minutes Edibert Bareng Mariejean Luluquisen

*Chapter IV, Article B, Section 4B.03 of Market and Slaughterhouse Code of 2014

N/A

2 Pay scorresponding amount and receive labeled and stickered weighing scale and official receipt.

Receives payment, issue official receipt, seals and stickered the weighing scale.

4 minutes Edibert Bareng Mariejean Luluquisen


236

ISSUANCE OF STICKER FOR ANNUAL FIXED FOR DELIVERY TRUCK/VAN

ABOUT THE SERVICE

Every delivery truck/van of manufacturers or producers, wholesalers, dealers or retailers here at City of Batac must pay annual fixed tax and Mayor’s permit. WHO MAY AVAIL OF THE SERVICE

Delivery truck/van owners engaging business at City of Batac. WHAT ARE THE REQUIREMENTS

None FEES/CHARGES

Annual Fixed Tax – Php 750.00 Mayor’s Permit – Php 150.00

Reference: Chapter II Article J and Chapter III Article A of Market and Slaughterhouse Code of 2014




STEPS

APPLICANT/CLIENT

SERVICE PROVIDER

PROCESSING TIME

PERSON IN CHARGE/

RESPONSIBLE

FEES/ CHARGES

FORMS

1 Pays corresponding amount and receive official receipt.

Receives payment and issue Official Receipt.

3 minutes Edibert Bareng Marijean Luluquisen

Php 900.00

2 Receives sticker. Issue sticker and records in the masterlist.

2 minutes Edibert Bareng Marijean Luluquisen


237

VISION

The office envisions a sustainable development, quality service to investors and the general public by protecting consumer’s right and welfare through committed, competent and ready to serve personnel. MISSION To continuously encourage the entrepreneurial spirit of the people and maintaining atmosphere of investor-friendly environment for the attainment of the goals and objectives of the City.

PERFORMANCE PLEDGES


FRONTLINE SERVICES RESPONSE TIME PERSONS RESPONSIBLE

Issuance of Certification as a Registered Stallholder/Vendor 5 minutes

Domingo P. Garcia Danilo P. Agulay Gene T. Muñoz

Kristel Joy D. Austria

Issuance of Certification of Ceased Stallholders 5 minutes



Processing of Application to Lease a Stall 20 minutes



OFFICE OF THE CITY MAYOR - MARKET HEAD OF OFFICE: DOMINGO P. GARCIA

ADDRESS: # 35 BIL-LOCA, CITY OF BATAC, ILOCOS NORTE TELEPHONE NO.: (077) 792-4147

E-MAIL ADDRESS: [email protected]

238

Processing/Renewal of Contract of Lease 27 minutes



Issuance of Certification of Non-Delinquency and Assessment of Gross Sales for the Renewal of Business License

10 minutes



Issuance of Sticker for Annual Fixed Tax for Delivery Truck/Van 5 minutes Danilo P. Agulay

Payment of Parking Fees of Trucks and other Conveyance Discharging Merchandise at the Public Market

3 minutes Gene T. Muñoz Florante C. Mangapit

Complaints Against Illegal Vending and Other Market-Related Concerns 2 hours

Domingo P. Garcia Danilo Agulay Gene Muñoz

ISSUANCE OF CERTIFICATION AS A REGISTERED STALLHOLDER/ VENDOR

ABOUT THE SERVICE

This service is issued to stallholders/vendors who request for certification as a registered stallholder/vendor for the purpose of availing grants, loans and others to financial intermediaries.


Stallholders/Vendors at City of Batac Public Market and Riverside Empanadaan


Letter request addressed to the Market Supervisor

FEES/CHARGES

Php 100.00 per certification


239




STEPS APPLICANT/ CLIENT SERVICE PROVIDER PROCESSI

NG TIME

PERSON IN CHARGE/

RESPONSIBLE

FEES/ CHARGES FORMS

1 Submits letter request

addressed to the Market

Supervisor.

Checks and verifies the market stall record

and instructs the client to pay at the

Treasury-Market for the certification.

2 minutes

Domingo P. Garcia

Danilo P. Agulay Gene T. Muñoz


Php 100.00

per certificat

ion

Letter Request

2 Presents official receipt and

receive certification.

Prepares, records and releases the certification.

3 minutes

Domingo P. Garcia

Danilo P. Agulay Gene T. Muñoz



ISSUANCE OF CERTIFICATION OF CEASED STALLHOLDERS ABOUT THE SERVICE

This service is issued to former stallholders who request certification of ceased business

operation for Bureau of Internal Revenue (BIR) clearance and other legal purposes. WHO MAY AVAIL OF THE SERVICE

Former stallholders at City of Batac Public Market and Riverside Empanadaan.


Letter request addressed to the Market Supervisor

240

FEES/CHARGES

Php 100.00 per certification




HOW TO AVAIL THE SERVICE


SERVICE PROVIDER

PROCESSING TIME

PERSON IN CHARGE/

RESPONSIBLE FEES/

CHARGES FORMS

1 Submits letter request

addressed to the Market

Supervisor.

Checks and verifies the market

stall record and instructs the client

to pay at the Treasury-Market

for the certification.

2 minutes

Domingo P. Garcia Danilo P. Agulay Gene T. Muñoz Kristel Joy D.

Austria

Php 100.00

per certification plus unpaid balance

Letter Request

2 Presents official receipt and

receive certification.

Prepares, records and releases the

certification.

3 minutes


Austria x-x-x-x-x-x-END OF TRANSACTION-x-x-x-x-x-x

PROCESSING OF APPLICATION TO LEASE A STALL

ABOUT THE SERVICE

Any prospective business investors who wishes to establish, operate or conduct business at City of Batac Public Market and Riverside Empanadaan must process application to lease a stall.

241


Any prospective business investors. WHAT ARE THE REQUIREMENTS

Application to Lease a Stall

FEES/CHARGES

• Application Fee – Php 300.00 • Goodwill Fee – Php 100.00 per sqm • Deposit equivalent to 3 months rental

Reference: Chapter II, Article D, Sections 2D.04 and 2D.11 of Market and Slaughterhouse Code of 2014





SERVICE PROVIDER

PROCESSING TIME

PERSON IN CHARGE/

RESPONSIBLE FEES/

CHARGES FORMS

1 Submits the Application to Lease a Stall.

Receives and checks the application form, schedules the drawing of lots if there are several applicants, and instructs the client to pay the Application Fee at the Treasury-Market.

2 minute

s


Austria

Php 300.00

Application fee

Application to

Lease a Stall

2 Attends the schedules drawing of lots.

Administers drawing of lots and awarding of stall.

5 minute

s


Instructs the awardee to pay the Goodwill Fee and deposit

13 minute

s


Php 100.00 per sqm Goodwill

242

equivalent to 3 months rental at Treasury-Market and discuss all the policies including solid waste management and mode or schedule of payments.

Fee plus deposit equivalent to 3 months rental


PROCESSING OR RENEWAL OF CONTRACT OF LEASE ABOUT THE SERVICE

Stallholders must have contract of lease which states the general guidelines, terms and

conditions pertaining to the stall occupancy at the Public Market and Riverside Empanadaan. WHO MAY AVAIL OF THE SERVICE

Stallholders at City of Batac Public Market and Riverside Empanadaan.


Valid Identification Card

FEES/CHARGES None



243



SERVICE PROVIDER

PROCESSING TIME

PERSON IN CHARGE/

RESPONSIBLE FEES/

CHARGES FORMS

1 Submits the filled-up contract of lease.

Checks and scrutinizes the contract of lease.

5 minutes Domingo P. Garcia Danilo P. Agulay Gene T. Muñoz Kristel Joy D.

Austria

N/A Contract of Lease

Explains the content of the contract and affixes his signature as a witness.

10 minutes


Forwards the contract to the Office of the City Treasurer and Office of the City Mayor for approval.

10 minutes


2 Receives a copy of contract of lease.

Issue and record contract of lease.

2 minutes Domingo P. Garcia Danilo P. Agulay Gene T. Muñoz Kristel Joy D.

Austria x-x-x-x-x-x-END OF TRANSACTION-x-x-x-x-x-x

ISSUANCE OF CERTIFICATION OF NON-DELINQUENCY AND ASSESSMENT OF GROSS SALES FOR THE RENEWAL OF BUSINESS LICENSE

ABOUT THE SERVICE

All stallholders must be certified as non-delinquent for them to be able to renew their

business license. Failure to secure may deprive their right to engage and continue operating business.


Stallholders at City of Batac Public Market and Riverside Empanadaan.

244


Business License Form

FEES/CHARGES

Computed unpaid balance of stalls rent if any.





SERVICE PROVIDER

PROCESSING TIME

PERSON IN CHARGE/

RESPONSIBLE

FEES/ CHARG

ES FORMS

1 Presents business license form.

Review, compares and assess gross sales conforming to the norm and average business growth rate.

5 minutes Domingo P.

Garcia Danilo P. Agulay

Business

License Form

Verifies the market stall record for possible account balances and instructs the client to pay at the Treasury-Market.

2 minutes

Domingo P. Garcia

Danilo P. Agulay Gene T. Muñoz Kristel Joy D.

Austria

*Outstanding

balance of stalls rent if any.

2

Presents the Official Receipt of payment and receive business license form and certification of non-delinquency.

Prepares the certification of non-delinquency. Records and issue the business license form and the certification of non-delinquency.

3 minutes

Domingo P. Garcia

Danilo P. Agulay Gene T. Muñoz Kristel Joy D.

Austria


245

ISSUANCE OF STICKER FOR ANNUAL FIXED FOR DELIVERY TRUCK/VAN

ABOUT THE SERVICE

Every delivery truck/van of manufacturers or producers, wholesalers, dealers or retailers here at City of Batac must pay annual fixed tax and Mayor’s permit. WHO MAY AVAIL OF THE SERVICE

Delivery truck/van owners engaging business at City of Batac. WHAT ARE THE REQUIREMENTS: None FEES/CHARGES

Annual Fixed Tax – Php 750.00 Mayor’s Permit – Php 150.00

Reference: Chapter II Article J and Chapter III Article A of Market and Slaughterhouse Code of 2014




STEPS APPLICANT/ CLIENT SERVICE PROVIDER PROCESSING

TIME

PERSON IN CHARGE/

RESPONSIBLE

FEES/ CHARGES

FORMS

1 Pays corresponding amount and receive official receipt.

Receives payment and issue Official Receipt.

3 minutes

Danilo P. Agulay

Php 900.00

N/A

2 Receives sticker. Issue sticker and records in the masterlist.

2 minutes

Danilo P. Agulay


246

PAYMENT OF PARKING FEES OF TRUCKS AND OTHER CONVEYANCE DISCHARGING MERCHANDISE AT THE PUBLIC MARKET

ABOUT THE SERVICE

There shall be collected fees for use of City-Owned Parking Area or Designated Streets.


Delivery truck/van owners engaging business at City of Batac.


FEES/CHARGES

Day Parking Rates 1. Jeeps, jeepneys with or without trailer Php 20.00 for the 1st four hours 2. Cargo Trucks 1-5 tons capacity Php 30.00 for the 1st four hours 3. Cargo Trucks with more than 5 tons

capacity Php 50.00 for the 1st four hours

4. Additional five pesos (Php 5.00) is collected for the succeeding hours.





STEPS APPLICANT/ CLIENT SERVICE PROVIDER PROCESSI

NG TIME PERSON IN CHARGE/

RESPONSIBLE

FEES/ CHARGE

S FORMS

1 Pay assessed amount.

Assess the capacity of truck/van and collects payment.

2 minutes Gene T. Muñoz Florante C. Mangapit

*Chapter IV, Article A, Section 4A.05 of Market and Slaughterhouse Code of 2014

N/A

2 Receive cash ticket. Issue cash ticket tantamount to assessed amount.

1 minute Gene T. Muñoz Florante C. Mangapit


247

COMPLAINTS AGAINST ILLEGAL VENDING AND OTHER MARKET-RELATED CONCERNS

ABOUT THE SERVICE

All consumers and vendors are entitled to report suspicious acts of illegal vending, fraudulent acts and other market-related concerns for the protection of the general public. WHO MAY AVAIL OF THE SERVICE

Any concerned citizen.


Letter of Complaint

FEES/CHARGES

None




STEPS APPLICANT/ CLIENT SERVICE PROVIDER

PROCESSING TIME

PERSON IN CHARGE/

RESPONSIBLE

FEES/ CHARG

ES FORMS

1 Informs the Market Office of any suspicious, fraudulent acts and other illegal activities in the market.

Investigates the received complaint.

1 hour Domingo P. Garcia Danilo P. Agulay Gene T. Muñoz

N/A Letter of Complaint

2 Attends and serves as a witness.

Invites the alleged vendor, present the complaint, listen to his side, gives just action and impose applicable sanctions or penalty if necessary and needed.

1 hour Domingo P. Garcia Danilo P. Agulay Gene T. Muñoz


248

VISION A dynamic regulatory Business Permits and Licensing System of the City of Batac providing quality service to the business sector of the City. A business friendly office with highly committed employees. MISSION To issue business permit and licenses to the entrepreneurs of the City of Batac with just and fair assessment at the least time possible. To provide quality and efficient service to compliance with applicable laws and regulations.

PERFORMANCE PLEDGES

WE, THE EMPLOYEES OF THE BUSINESS PERMITS & LICENSE SECTION, ARE DEVOTED TO ENDOW WITH UPPERMOST POTENTIAL QUALITY SERVICE AND PLEDGE TO DO THE FOLLOWING:

FRONTLINE SERVICES

RESPONSE TIME (per transaction)

PERSON(S) RESPONSIBLE

Issue Mayor’s Permit to Conduct Business within the City

Within 1 hour and 15 minutes

ARNILDA B. LACAMBRA ELLA MAY DOLORES M. CASTRO FRANCE MICHELLE P. DACANAY

Issue Certificate of Renewal Within 30 minutes


Issue Certificate of Closure Within 30 minutes


Within 30 minutes ARNILDA B. LACAMBRA ELLA MAY DOLORES M. CASTRO

OFFICE OF THE MAYOR - BUSINESS PERMITS & LICENSES SECTION OFFICER IN CHARGE: ARNILDA B. LACAMBRA

1st Floor, Batac City Hall TEL. NO.: (077)792-28-82

249

Issue Certificate of No Existing Business within the City

FRANCE MICHELLE P. DACANAY

Issue Individual Mayor's Permit (working permit)

Within 30 minutes ARNILDA B. LACAMBRA ELLA MAY DOLORES M. CASTRO FRANCE MICHELLE P. DACANAY

Issue Mayor’s Permit to conduct group activities, advertisement, promotional activities, hanging of streamers, parade and motorcade

Within 30 minutes ARNILDA B. LACAMBRA ELLA MAY DOLORES M. CASTRO FRANCE MICHELLE P. DACANAY

SECURING MAYOR'S PERMIT TO CONDUCT BUSINESS

ABOUT THE SERVICE:

Any individual/entity who wants to start or who will conduct business, activity or trade within the city must apply for a Mayor's Permit to operate and pay corresponding dues & fees.

The One-Stop Processing of Business Permits & Licenses is being conducted on the 1st working day of January until January 31, of every year. WHO MAY AVAIL OF THE SERVICE: Any individual/entity who wish to establish, operate, conduct or maintain business, activity or trade within the city. WHAT ARE THE REQUIREMENTS:

Photocopy of Barangay Clearance Photocopy of Business Name Registration duly approved and issued by DTI

(for Sole Proprietorship); or Photocopy of Articles of Incorporation or Partnership by SEC (for partnership or Corporation); or Certificate of Good Standing and Registration by CDA (for Cooperatives)

Photocopy of Sanitary Permit & Health Certificate Photocopy of Fire Safety and Control Clearance

250

Photocopy of Zoning Conformity Certificate ADDITIONAL REQUIREMENTS

Photocopy of BIR Clearance Photocopy of Philhealth Clearance Photocopy of SSS Clearance Photocopy of Pag-Ibig Clearance 1 Pc. ID Picture (2 x 2) Any other applicable requirements. Such as: Photocopy of Land Tax Clearance (For the real estate lessors

/boarding houses/dormitories) or Photocopy of Lease of Contract (for rented buildings)

FEES/CHARGES:

Based on the City of Batac Local Revenue Code of 2014. Chapter II City Taxes, Section 2K.02 ato g. Chapter III, Article A. Mayor’s Permit Fee on Business Section 3A.01 a to b.


Mondays to Fridays 8:00 AM to 5:00 PM (No Noon Break) Saturdays and Sundays of January every year


STEPS

APPLICANT/CLIENT

SERVICE PROVIDER

PROCESSING TIME


NSIBLE

FEES/ CHARGES

FORMS

1 Secure, fill-up application form and submit at the Business Permits and Licensing Section (BPLS) for Verification and Assessment and secure documentary requirements.

Checks the application form if it was filled-up properly

10 min. ELLA MAY DOLORES M. CASTRO FRANCE MICHELLE P. DACANAY

Unified Application Form

VERIFIES previous payments & back accounts.

10 min. ARNILDA B. LACAMBRA ELLA MAY DOLORES M. CASTRO

251

ASSESSES the corresponding dues applicable and issue Assessment Form. These incorporate computation of business tax and other miscellaneous fees that should be paid. All back accounts will also be included in the computation.

15 min. ARNILDA B. LACAMBRA RONALD JOHN P. GABRIEL

Assessment Form

2

Pay and submit the Application (Unified) Form, Official Receipt and Required Documents/ Requirements at the Business Permits and Licensing Section for the preparation and approval of the Mayor’s Permit and receives the Mayor's Permit.

Collects payment and issues official receipt.

5 min. HAROLD B. AGUIBITIN JEFFERSON B. FERNANDEZ

Official Receipt

Checks, evaluates and verifies the application, official receipts and required documents as to completeness.


Prepares the Mayor’s Permit.


Records and releases the Mayor’s Permit with scanned signature of the LCE and duly counter signed by the Licensing Officer.

10 min. ELLA MAY DOLORES M. CASTRO FRANCE MICHELLE P. DACANAY ARNILDA B. LACAMBRA

Approved Mayor's Permit


252

SECURING OF INDIVIDUAL MAYOR'S PERMIT (WORKING PERMIT)

ABOUT THE SERVICE:

Before a butcher could slaughter in the slaughterhouse, he must first secure Mayor’s Permit. WHO MAY AVAIL OF THE SERVICE:

Any individual engaged in slaughtering food animals at the City Slaughterhouse.

WHAT ARE THE REQUIREMENTS: Sanitary Permit Community Tax Certificate ID Picture (2x2) Drug Test Result

FEES/CHARGES: For Mayor's Permit Php 200.00 For Occupation Fee Php 200.00

SCHEDULE OF AVAILABILITY OF THE SERVICE Mondays to Fridays 8:00 AM to5:00 PM (No Noon Break)


STEPS

APPLICANT/CLIENT

SERVICE PROVIDER

PROCESSING TIME


ONSIBLE

FEES/ CHARG

ES FORMS

1 Submit documents at the Business Permits & Licenses Section for Verification & Assessment.

Receives and reviews the documents


VERIFIES previous payments & back accounts.


253

Evaluates and assesses the application. Then issue the Asessment Form and instruct the client to pay the corresponding fees at the City Treasury Office.

4 min. ARNILDA B. LACAMBRA

Mayor’s Permit Php 200.00 Occupation Tax Php 200.00

Assessment Form

2

Present the Official Receipt and required documents to the Business Permits & Licenses Personnel for the preparation of the Mayor's Permit.

Receives the Official Receipt and prepares the Mayor's Permit.


Countersigns the Mayor's Permit.


3 Receives the Mayor's Permit

Releases the Mayor’s Permit with scanned signature of the LCE and duly counter signed by the Licensing Officer.




SECURING CERTIFICATE OF BUSINESS CLOSURE ABOUT THE SERVICE:

Any individual/entity who ceases to operate business, activity or trade in the City must secure a Certificate of Business Closure. WHO MAY AVAIL OF THE SERVICE: Any individual/entity who ceases to operate business, activity or trade within the city. WHAT ARE THE REQUIREMENT:

Certificate of Closure from Barangay Chairman where business is located

254

Settlement/Payment of all financial obligations due to the City Government as regards to business operations. (Official Receipts of Payments)

Statement of Gross Sales for the Latest year of business operation. FEES/CHARGES:

Based on the City of Batac Local Revenue Code of 2014. Chapter II City Taxes, Section 2K.02 a to g.


Mondays to Fridays 8:00 AM to 5:00 PM (No Noon Break)


STEPS

APPLICANT/CLIENT

SERVICE PROVIDER

PROCESSING TIME

PERSON IN CHARGE/

RESPONSIBLE

FEES/ CHARGES

FORMS

1 Submit the necessary documents



Verifies if there are previous payments & back accounts. After which, prepare and issue the Assessment Form and instruct the client to pay the corresponding fees at the City Treasury Office.

10 min. ARNILDA B. LACAMBRA RONALD JOHN P. GABRIEL

Assessment Form

2

Present the Official Receipt and required documents to the Business Permits &

Receives the Official Receipt and prepares the Certificate of Closure.


255

Licenses Personnel for the preparation of the Certificate.

Signs the Certificate of Closure


3 Receives the Certificate.

Records and issues the Certificate.


Approved Certificate of Closure


SECURING CERTIFICATE OF RENEWAL OF MAYOR’S PERMIT TO OPERATE BUSINESS

ABOUT THE SERVICE: Any individual/entity who has already submitted application for business renewal with complete requirements at the Business Permits & License Section and has paid all the corresponding dues and fees may secure Certificate of Renewal. WHO MAY AVAIL OF THE SERVICE: Any individual/entity who operates or conduct business, activity or trade within the city and has already paid and submitted application for business renewal. WHAT ARE THE REQUIREMENTS:

Photocopy of Receipt of Payment of the Renewal FEES/CHARGES:

Php 100.00 SCHEDULE OF AVAILABILITY OF THE SERVICE

Monday-Friday 8:00 AM-5:00 PM (No Noon Break)

256


STEPS

APPLICANT/ CLIENT

SERVICE PROVIDER

PROCESSING TIME

PERSONCHARGE/

RESPONSIBLE

FEES/ CHARGES

FORMS


Receives and reviews the documents 4 min.

ELLA MAY DOLORES M. CASTRO FRANCE MICHELLE P. DACANAY

Verifies payments, prepare and issue Assessment Form and instruct the client to the corresponding fees at the City Treasury Office.


Php 100.00

Assessment Form

2 Present the Official Receipt and required documents to the Business Permits & Licenses Personnel for the preparation of the Certificate.

Receives the Official Receipt and prepares the Certification.


Signs the Certificate.





Approved Certificate of Renewal


257

SECURING CERTIFICATE OF NO EXISTING BUSINESS

ABOUT THE SERVICE: Any individual/entity who does not have existing business in the City may secure Certificate of No Existing Business. WHO MAY AVAIL OF THE SERVICE:

Any individual/entity who does not have existing business in the City. WHAT ARE THE REQUIREMENTS:

Certificate of No Existing Business from the Barangay Chairman FEES/CHARGES:

Php 100.00 SCHEDULE OF AVAILABILITY OF THE SERVICE:

Mondays to Fridays 8:00 AM to 5:00PM (No Noon Break)


STEPS

APPLICANT/CLIENT

SERVICE PROVIDER

PROCESSING TIME

PERSON IN CHARGE/

RESPONSIBLE

FEES/

CHARGE

S

FORMS



4 min.

ELLA MAY DOLORES M. CASTRO FRANCE MICHELLE P. DACANAY

Verifies, prepare and issue Assessment Form and instruct the client to pay the corresponding fees at the City Treasury Office.


Php 100.00

Assessment Form

258

2 Present the Official Receipt and required documents to the Business Permits & Licenses Personnel for the preparation of the Mayor's Permit.

Receives the Official Receipt and prepares the Certification.


Signs the Certificate. 3 min. ARNILDA B. LACAMBRA ELLA MAY DOLORES M. CASTRO




Approved Certificate of No Existing Business


SECURING MAYOR'S PERMIT TO GROUP ACTIVITIES, ADVERTISEMENT,

PROMOTIONAL ACTIVITIES, HANGING OF STREAMERS, PARADE & MOTORCADE ABOUT THE SERVICE: Any individual/entity who intends to conduct group activities, advertisement, promotional activities, hang streamers, parades and motorcades within the territorial jurisdiction of the City must first secure a Mayor's Permit and pays corresponding dues and fees. WHO MAY AVAIL OF THE SERVICE: Any individual/entity who intends to conduct group activities, advertisement, promotional activities, hang streamers, parades and motorcades within the territorial jurisdiction of the City. WHAT ARE THE REQUIREMENTS: Approved Letter of Request addressed to the City Mayor

259

FEES/CHARGES:

Based on the City of Batac Local Revenue Code of 2014. Chapter III Permit and Regulatory Fees, Article I. Permit Fee on Parades/Motorcade/Recorida, Section 3I.01, Article Q. Permit Fee for the Conduct of Group Actvities, Section 3Q.01, Article R. Permit Fee on the Hanging of Streamers/Tarpaulins, Section 3R.01. SCHEDULE OF AVAILABILITY OF THE SERVICE: Mondays to Fridays 8:00 AM to 5:00PM (No Noon Break)


STEPS

APPLICANT/CLIENT

SERVICE PROVIDER

PROCESSING TIME

PERSON IN CHARGE/

RESPONSIBLE

FEES/ CHARGES

FORMS

1 Present the approved letter of request addressed to the City Mayor.

Assesses Payment for the Mayor's Permit and issue Assessment Form and instruct the client to pay the corresponding fees at the City Treasury Office.


Assessment Form

2 Present the Official Receipt and required documents to the Business Permits & Licenses Personnel for the preparation of the Mayor's Permit.

Receives the Official Receipt and prepares the Mayor's Permit needed.


Countersigns the Mayor's Permit.


3 Receives the Mayor's Permit

Records and issues the Mayor's Permit and instruct the client to coordinate with the concerned office.




260

VISION

Position the City of Batac as a tourism hub of choice.

MISSION

Formulate tourism and events plans and programs to promote, develop and sustain the city tourism industry as a mode of socio-economic activity and cultural affirmation that generates local employment, investment, and continue to mold an enhance cultural pride for all Batacquenos.

PERGORMANCE PLEDGES

The City Tourism and Events Section commits to provide the highest possible quality service and pledges to achieve the following:


Arrange Tours for City Visitors and Guest Depends on the itinerary

MERLYN T. GOROSPE MARK KHEY P. GERMAN MARTINA ISABEL CLARISSE M. DAGUIO

OFFICE OF THE CITY MAYOR - TOURISM AND EVENTS SECTION Head of Office: MERLYN T. GOROSPE

Tel. No. (077) 677-2657 Email: [email protected]

261

ARRANGE TOURS FOR CITY VISITORS AND GUESTS

ABOUT THE SERVICE:

Assistance may be given to group of people who request for the arrangement and coordination of its benchmarking activities in the City of Batac.


Local Government Units, National Agencies, Civil Society Organization, Students, and other private institutions


Approved Letter Request addressed to the City Mayor Itinerary of Travel Contact details for proper coordination

FEES/CHARGES : None


Mondays – Fridays Saturdays – Sundays (if needed) 8:00AM – 5:00PM


STEPS

APPLICANT/ CLIENT

SERVICE PROVIDER

PROCESSING TIME

PERSON IN CHARGE / RESPONSIBLE

FEES/ CHARG

ES FORM

S 1. Submits

approved letter request to benchmark.

Receives, records, confirms, and coordinates tours itinerary.

20 minutes MERLYN T. GOROSPE MARK KHEY P. GERMAN MARTINA ISABELA CLARISSE M. DAGUIO

None None

2. Shows up on the day requested

Presents requested best practices of the city. Accompanies and acts as the tour guide/ coordinator.

Depends on the itinerary

MERLYN T. GOROSPE MARK KHEY P. GERMAN


262

VISION

Reducing disaster risk for a safe, secure, and happy place to live in the Region.

MISSION

To embrace the culture of resiliency, preparedness and awareness to the people of the City which will facilitate the development of a well-prepared independent conscientious citizenry against disasters at all level.

PERFORMANCE PLEDGES

By reducing disaster risk, we, the City Disaster Risk Reduction and Management Personnel guarantee to carry out the following:

FRONTLINE SERVICES RESPONSE TIME PER TRANSITION PERSONS RESPONSIBLE

SEARCH, RESCUE AND CLEARING OPERATIONS DURING DISASTER/S AND FORTUITOUS EVENTS

1 hour and 25 minutes or depends upon the location, extent of search and rescue and damage brought about by the calamity

ARVIN FRANCIS N. LUMANG CHARLES ALLEN T.

ROSARIO

OFFICE OF THE MAYOR - CITY DISASTER RISK REDUCTION AND MANAGEMENT DIVISION

In Charge of Office: ARVIN FRANCIS N. LUMANG 1st Floor, Batac City Hall

Contact No.: 09228927971

263

INSPECT AND VALIDATE THE DAMAGED INFRASTRUCTURE DUE TO CALAMITY

1 hour and 18 minute or depends upon the location and extent of damage of the infrastructure


ROSARIO

CONDUCT TRAININGS ON DISASTER MANAGEMENT, BASIC LIFE SUPPORT AND FIRST AID

Within a month


ROSARIO

REQUEST FOR SEARCH, RESCUE AND CLEARING DURING AND AFTER A

DISASTER OR CALAMITY

ABOUT THE SERVICE:

Constituents of the City of Batac may request for search, rescue and clearing operations during and after a disaster or calamity. WHO MAY AVAIL OF THE SERVICE:

Concerned/Affected citizens


Verbal or written reports from Barangay officials, calamity victim/s/affected or any concerned citizens.

Letter request addressed to the City Mayor or to the City Disaster Risk Reduction and Management Officer.

FEES/CHARGES:

None

264


24 Hours During Disasters 24 Hours After Disasters or until clearing is all done


STEP

APPLICANT/CLIEN

T

SERVICE

PROVIDER

PROCESSING TIME

PERSON IN

CHARGE/RESPONSIBLE

FEES/ CHARGE

S FORMS

1 Reports/request Search and Rescue and clearing operations/ submits approved letter request

Interviews the client and records the request in the logbook

3 minutes ARVIN FRANCIS N. LUMANG CHARLES ALLEN T. ROSARIO

NONE NONE

Accompany DRRMO or staff to the affected area

Inspects and validates the affected area Coordinates with concerned CDRRMC members the needed equipment and personnel for immediate deployment Transfers disaster victims to designated evacuation center

Within 30 minutes or depends upon the location and extent of the damage 10 minutes Within 35 minutes or depends upon the location and extent of the damage

ARVIN FRANCIS N. LUMANG CHARLES ALLEN T. ROSARIO



NONE

NONE

NONE

NONE

NONE

NONE


265

REQUEST FOR INSPECTION AND VALIDATION OF DAMAGED INFRASTRUCTURE/ AGRICULTURAL INFRASTRUCTURE DUE TO THE OCCURENCE OF CALAMITY

ABOUT THE SERVICE:

Constituents may request for the inspection and validation of damaged infrastructure, due to calamity, that needs rehabilitation.

Request should be submitted during or immediately after the occurrence of calamity.


Concerned/Affected citizens


Letter request addressed to the City Mayor or to the City Disaster Risk Reduction and Management Officer.

Verbal or written reports from Barangay officials, calamity victim/s or any concerned/affected citizens.

FEES/CHARGES:

None


24 hours during calamity Mondays to Sundays 8:00 A.M. to 5:00 P.M.


STEP

APPLICANT/CLIEN

T

SERVICE

PROVIDER

PROCESSING TIME

PERSON

IN CHARGE/RESPONS

IBLE

FEES/ CHARGE

S FORMS

1 Reports/request inspection and validation from calamity victim/ submits approved letter request

Receives and records the request in the logbook

5 minutes ARVIN FRANCIS N. LUMANG CHARLES ALLEN T. ROSARIO

NONE NONE

266

2

Recieves the result of the inspection and vlidation

Coordinates and schedules inspection and validation with the concerned CDRRMC members Informs the requestee of the schedule Goes to the damaged infrastructure site for inspection and validation Informs the requestee the result of inspection and validation

20 minutes 1 minute Within 30 minutes or depends upon the location and extent of the damage 5 minutes


ARVIN FRANCIS N. LUMANG CHARLES ALLEN T. ROSARIO ARVIN FRANCIS N. LUMANG CHARLES ALLEN T. ROSARIO


NONE

NONE

NONE

NONE

NONE

NONE

NONE

NONE


267

REQUEST FOR TRAINING SERVICES ON DISASTER MANAGEMENT, BASIC LIFE SUPPORT AND FIRST AID

ABOUT THE SERVICE:

Agencies, schools and organizations may request for training services of the City Disaster Risk Reduction and Management Council on Disaster Management, Basic Life Support and First Aid.

WHO MAY AVAIL OF THE SERVICE: Agencies, schools and organizations.


Letter request addressed to City Mayor

FEES/CHARGES: None SCHEDULE OF AVAILABILITY OF SERVICE:

Mondays to Fridays 8:00 A.M to 5:00 P.M.


STEP

APPLICANT/CLIENT

SERVICE

PROVIDER

PROCESSING TIME

PERSON IN CHARGE/RESPONSIBLE

FEES/ CHARGE

S FORMS

1 Duly approved letter request

Receives and records the

approved request in the logbook

Coordinates schedule to partner

agencies the conduct of training

5 minutes

ARVIN FRANCIS N.

LUMANG CHARLES ALLEN T. ROSARIO

NONE NONE

2 Receives the schedule of the

training

Informs requestee for the schedule of

trainings

Within a month

ARVIN FRANCIS N.

LUMANG CHARLES ALLEN T. ROSARIO

NONE NONE


268

VISION:

To provide, control and maintain quality public infrastructure services dedicated to promote multi-disciplined department committed to exceptional performance and client satisfaction that will impact positively on the safety of both our community.

MISSION:

To deliver infrastructure and other engineering services that are resilient, innovative, quality and sustainable that will meet the present and future requirements of the City.

PERFORMANCE PLEDGES

WE HEREBY COMMIT OURSELVES TO PERFORM OUR TASKS WITH EFFICIENCY, PROMPTNESS AND COURTESY AND PLEDGE TO ACHIEVE THE FOLLOWING:

FRONTLINE SERVICES

RESPONSE TIME

PERSON/S

RESPONSIBLE

Request for preparation of Program of

Works for Infrastructure and Public Works Projects

Request for the utilization of any

government equipment

Request for rental of any government

1-2 days (or depending on the nature and location of

works to be done)

2-3 hours (or depends upon the location of the site)

2-3 hours (or depends upon

HILARION G. NALUPTA JOEL F. ESTAL

LORINA L. BATTULAYAN EVELYN L. SAGSAGAT

JAMES A. ESPIRITU ARVI JAN R. OPELAC

HILARION G. NALUPTA JIMMY C. CORPUZ

JOEL F. ESTAL LORINA L. BATTULAYAN EVELYN L. SAGSAGAT ARVI JAN R. OPELAC

CHRYSLER JOHN T. ULIT (with assigned operator/driver)

HILARION G. NALUPTA

OFFICE OF THE CITY ENGINEER Head of Office: HILARION G. NALUPTA

2nd Floor, Batac City Hall Tel No.: (077) 677 – 19 – 26

e-mail: [email protected]

269

equipment

Request for minor maintenance repair of infrastructure projects

Request for inspection and preparation of statement of work accomplished

the location of the site)

1-2 DAYS

2-3 hours

JIMMY C. CORPUZ JOEL F. ESTAL

LORINA L. BATTULAYAN EVELYN L. SAGSAGAT ARVI JAN R. OPELAC

CHRYSLER JOHN T. ULIT (with assigned operator/driver)

HILARION G. NALUPTA

JIMMY C. CORPUZ JOEL F. ESTAL

LORINA L. BATTULAYAN EVELYN L. SAGSAGAT ARVI JAN R. OPELAC

CHRYSLER JOHN T. ULIT

HILARION G. NALUPTA JOEL F. ESTAL

LORINA L. BATTULAYAN EVELYN L. SAGSAGAT

JAMES A. ESPIRITU ARVI JAN R. OPELAC

Mission: To

270

REQUEST FOR PROGRAM OF WORKS FOR ANY INFRASTRUCTURE PROJECT

ABOUT THE SERVICE: Barangay Officials or any other government offices who needs to avail any proposed city funded infrastructure projects, drainage systems, bridges and roads, installation or construction of safety projects and all other civil works may request assistance in the preparation of Program of Work (POW) with detailed plans and specifications as guide in project implementation. WHO MAY AVAIL OF THE SERVICE:

• Barangay Officials ; Other Government Offices REQUIREMENTS:

• Request Letter and supporting documents if there are any FEES / CHARGES:

• None SCHEDULE OF AVAILABILITY OF SERVICE

• Mondays to Fridays • 8:00 a.m. to 5:00 p.m.

HOW TO AVAIL OF THE SERVICE: STEPS APPLICANT/CLIENT SERVICE

PROVIDER PROCESSING

TIME Person IN

Charge/Responsible Fees/

Charges FORMS

1.

Submit letter request approved by the Mayor or resolution with confirmation from the funding source of the project

Receives and records approved Request Letter or resolution

5 mins.

Hilarion G. Nalupta

Joel F. Estal Lorina L. Battulayan Evelyn L. Sagsagat Arvi Jan R.Opelac

Chrysler John T. Ulit

NONE

Approved request letter /

resolution

2.

Guide and assist assigned engineer/s to the site

Conducts validation and site inspection

1 hour - urban 2 hours – rural

Hilarion G. Nalupta

Joel F. Estal James A. Espiritu

NONE

NONE

3.

Preparation of : 1. plan and

design

1 day

James A. Espiritu

NONE

NONE

2. program of

work

1 day Joel F. Estal

NONE

NONE

4.

Review the Program of Work and Plans & Design

1 hour

Hilarion G. Nalupta

NONE

NONE

271

5.

Signs the Program of Work and Plans & Design

20 minutes

James A. Espiritu

Joel F. Estal Hilarion G. Nalupta Noralyn I. Manahan

NONE

NONE

6.

Submit Program of Work with Plans & Design of the project to the City Mayor for approval

3 minutes

Lorina L. Battulayan Evelyn L. Sagsagat Arvi Jan R. Opelac

NONE

NONE

7.

Approves Program Of Work and Plans & Design

1 hour

Mayor Albert D. Chua

NONE

NONE

8.

Receives POW and plan

Records and releases the approved POW and plan

5 minutes

Lorina L. Battulayan Evelyn L. Sagsagat Arvi Jan R. Opelac

NONE

NONE


REQUEST FOR UTILIZATION OF HEAVY EQUIPMENT AND VEHICLES

ABOUT THE SERVICE: Barangay Constituents or any government offices may request for the use of any government equipment to be used in the implementation of various barangay projects and any interested parties who needs to utilize government vehicles. WHO MAY AVAIL OF THE SERVICE:

• Barangay Constituents; Other Government Offices REQUIREMENTS:

• Request Form/Letter approved by the mayor and supporting documents if there are any • For emergency situation, phone calls or radio communication is recognized

FEES / CHARGES:



272


PROVIDER PROCESSING

TIME Person IN Charge/Responsible

Fees/ Charges

FORMS

1.

Submit Request Form/Letter Request approved by the mayor

Receives and records approved Request Letter

5 mins.

Hilarion G. Nalupta



NONE

Request

Form

2.

Guide and assist assigned engineer/s to the inspection site (for utilization of heavy equipment only)

Conducts ocular inspection and recommend needed equipment for the job


Hilarion G. Nalupta

Joel F. Estal Jimmy U. Corpuz and

assigned operator

NONE

NONE

3.

Ask for the schedule of the equipment / vehicle

Schedules the availability of equipment

20 minutes

Hilarion G. Nalupta Jimmy U. Corpuz

Arvi Jan R. Opelac

NONE

NONE


REQUEST FOR RENTAL OF EQUIPMENT

ABOUT THE SERVICE: Any individual or private entity may rent equipment for different services from the City Government through the Office of the City Engineer. WHO MAY AVAIL OF THE SERVICE:

• Any individual or private entity REQUIREMENTS:

• Request Form/Letter and supporting documents if there are any FEES / CHARGES: ** Fees or charges are based on Chapter V, Article A., Section 5A.01 of the 2014 Local Revenue Code of the City of Batac

273

SCHEDULE OF AVAILABILITY OF SERVICE • Mondays to Fridays • 8:00 a.m. to 5:00 p.m. •


PROVIDER PROCESSING

TIME Person IN Charge/Responsible

Fees/ Charges

FORMS

1.

Submit approved letter of request for rental of equipment


3 mins.

Lorina L. Battulayan Evelyn L. Sagsagat Arvi Jan R.Opelac


Request Form

2.

Guide and assist assigned validators to the inspection site

Conducts ocular inspection and recommend needed equipment for the job

hour - urban

2 hours – rural

Hilarion G. Nalupta

Joel F. Estal Jimmy U. Corpuz and

assigned operator

NONE

3.

Ask for contract agreement and Order of Payment

Prepare Contract Agreement and Order of Payment (rental documents)

30 minutes

Lorina L. Battulayan Evelyn L. Sagsagat

**

Rental

Documents

Request approval of rental documents

Sign rental documents

5 minutes

Hilarion G. Nalupta

Rental

documents

Pay equipment rental at the Treasury Office

Receive payment and Issue Official Receipt

5 minutes

Wilhelmina Aliazas

Ruth Agulay Harold Aguibitin Randy Narciso

Order of Payment

Submit Official Receipt

Attach OR to rental documents

3 minutes


NONE

3. Request Schedule of Equipment

Schedule the rented equipment (depends on the availability of equipment)

10 minutes

Jimmy U. Corpuz

Arvi Jan R. Opelac

Rental

documents

4.

Request for the issuance of trip ticket

Prepare trip ticket indicating the number of days for the rented equipment

10 minutes

Chrysler John T. Ulit Arvi Jan R. Opelac

RENTAL

DOCUMENTS X-X-X-X- END OF TRANSACTION –X-X-X-X

274

REQUEST FOR MINOR MAINTENANCE REPAIR

ABOUT THE SERVICE:

Barangay Officials or any other government offices may request assistance in the rehabilitation, repair and improvement of drainage systems, wall protection, roads and bridges, public buildings and other public facilities and prepare Program of Work (POW) with detailed plans as guide in project implementation. WHO MAY AVAIL OF THE SERVICE:

• Barangay Officials, Other Government Offices WHAT ARE THE REQUIREMENTS:

• Request Letter or verbal request from source • Photos of the existing structure that needs repair/improvement

FEES / CHARGES:

• None



HOW TO AVAIL OF THE SERVICE: STEPS APPLICANT/CL

IENT SERVICE

PROVIDER PROCESSING

TIME Person IN

Charge/Responsible

Fees/ Charges

FORMS

1.

Submits verbal or written request on the degree of impending or damage of infra


5 mins.

Hilarion G. Nalupta

Joel F. Estal Lorina L.

Battulayan Evelyn L. Sagsagat Arvi Jan R.Opelac Chrysler John T.

Ulit

NONE

Request

Form

2.

Guide and assist assigned engineer/s to the site

Conducts survey and ocular inspection of the proposed


Hilarion G. Nalupta

Joel F. Estal James A. Espiritu

NONE

NONE

275

Prepares Plan and

Program of Work

1 day Hilarion G. Nalupta Joel F. Estal

James A. Espiritu

NONE NONE

Review and Recommends

plan & program of

work for approval

30 minutes Hilarion G. Nalupta Joel F. Estal

NONE NONE

Approves Plan & Program Of Work

1 hour

Mayor Albert D.

Chua

NONE

NONE

3.

Receives POW

Releases and Record POW

5 minutes

Lorina L.

Battulayan Evelyn L. Sagsagat Arvi Jan R. Opelac

NONE

NONE


REQUEST FOR INSPECTION AND PREPARATION OF STATEMENT OF WORK ACCOMPLISHED FOR COLLECTION OF PAYMENT AS PER

CONTRACT

ABOUT THE SERVICE: Contractors of City infrastructure projects may request for inspection and statement of work accomplished for the to be attached to their requests for billing. WHO MAY AVAIL OF THE SERVICE:

• Contractors WHAT ARE THE REQUIREMENTS:

• Request Letter for inspection and billing approved by the mayor and supporting documents if there are any

• FEES / CHARGES:



276

HOW TO AVAIL OF THE SERVICE: STEPS

APPLICANT/CLIENT

SERVICE PROVIDER

PROCESSING TIME

Person IN Charge/Responsible

Fees/ Charges

FORMS/ Documents

1.

Submit Request Letter approved by the mayor


5 mins.

Hilarion G. Nalupta



NONE

Request Letter

2.

Schedules date of Inpection

10 mins.

Hilarion G. Nalupta Evelyn L. Sagsagat

NONE

Request Letter

2.

Guide and assist PMC inspectorate team to the site

Conducts inspection


Hilarion G. Nalupta

Joel F. Estal Chrysler John T. Ulit

PMC Inspectorate Team

NONE

Request Letter/

Project Punchlist

3.

Ask for the statement of work accomplished

Prepares statement of work accomplished

20 minutes

Evelyn L. Sagsagat

NONE

Request Letter / Project Punchlist

4.

Signs and recommends statement of accomplished for approval

10 minutes

Hilarion G. Nalupta Noralyn I. Manahan

NONE

NONE

5.

Signs and approves statement of accomplished

1 hour

Mayor Albert D. Chua

NONE

Statement of

Work Accomplished/R

equest Letter

6.

Receives statement of work accomplished

Records and releases statement of accomplished

5 minutes


NONE

Statement of

Work Accomplished/R

equest Letter


277

VISION

By 2019, the Office of the City Building Official will be the premier building regulatory office through resolute enforcement of the National Building Code and policies, contributory to the assurance of public safety, sound environmental protection and improvement of quality of life for the residents of the City of Batac.

MISSION

Support sustainable development of the City of Batac through implementation of high quality design standards, and systematic procedures and regulations of all buildings and structures.

PERFORMANCE PLEDGES


FRONTLINE SERVICES RESPONSE TIME

(Per Transaction)

PERSON RESPONSIBLE

Securing Building Permit 3 days & 50 minutes Richard A. Pungtilan Imee F. Sipisip Indalecio p Arcangel Abigail J. Asuncion

OFFICE OF THE CITY BUILDING OFFICIAL Head of Office: RICHARD A. PUNGTILAN 1st Floor, City Hall Building, City of Batac

Tel No.: (077) 792 – 31 - 10

278

Securing Certificate of Occupancy

3 days & 50 minutes Richard A. Pungtilan Imee F. Sipisip Indalecio p Arcangel Abigail J. Asuncion

Securing Certificate of Annual Building Inspection Securing Fencing Permit Securing Electrical Permit Securing Permit for Temporary Service Connection Securing Demolition Permit Securing Sign Permit Securing Excavation and Ground Preparation Permit Securing Mechanical, Architectural, Electronics, Civil/Structural Permit Issuance of Building Inspection Clearance for Business License Permit Issuance of a Certification

1 day & 20 minutes

1 day & 50 minutes

1 day & 40 minutes

30 minutes

30 minutes

1 day & 30 minutes

25 minutes

1 day & 30 minutes

20 minutes

15 minutes

Richard A. Pungtilan Imee F. Sipisip Indalecio p Arcangel Abigail J. Asuncion Richard A. Pungtilan Imee F. Sipisip Indalecio p Arcangel Abigail J. Asuncion Richard A. Pungtilan Imee F. Sipisip Indalecio p Arcangel Abigail J. Asuncion Richard A. Pungtilan Imee F. Sipisip Abigail J. Asuncion Richard A. Pungtilan Imee F. Sipisip Abigail J. Asuncion Richard A. Pungtilan Imee F. Sipisip Indalecio p Arcangel Abigail J. Asuncion Richard A. Pungtilan Imee F. Sipisip Abigail J. Asuncion Richard A. Pungtilan Imee F. Sipisip Indalecio p Arcangel Abigail J. Asuncion Richard A. Pungtilan Imee F. Sipisip Abigail J. Asuncion Richard A. Pungtilan Imee F. Sipisip Abigail J. Asuncion

279

SECURING BUILDING PERMIT

ABOUT THE SERVICE:

Any person, firm or corporation, including any agency or instrumentality of the government that will construct, alter, repair, convert, move and add any building/structure or any portion, shall first obtain a building permit from the Building Official.

WHO MAY AVAIL OF THE SERVICE: All person, firm or corporation, including any agency or instrumentality of the government

who are interested to construct, alter, repair, convert, move and add any building/structure


• Duly Accomplished Application Form • Barangay Clearance/Permit to Construct Civil Works from the Barangay that has

territorial jurisdiction over the applicant and property. • Certified True Copy (c.t.c.) of the ORIGINAL CERTIFICATE OF TITLE/TRANSFER

CERTIFICATE OF TITLE (TCT/OCT) of the lot. • LATEST TAX RECEIPT/CLEARANCE or CERTIFICATE OF NON-TAX

DELINQUENCY of lot (and lot improvement, if renovation, addition and extension) from the City Treasurers Office

• LATEST TAX DECLARATION of lot (and lot improvement, if renovation, addition and extension) from the City Assessors Office.

• LOT SECTION MAP/SUBDIVISION PLAN of lot • DPWH CLEARANCE for newly constructed building/structures along National Roads • LOCATIONAL CLEARANCE from the City Planning and Development Office • FIRE SAFETY EVALUATION CLEARANCE from the City Fire Marshall • DENR Non-Coverage Clearance for Industrial & Commercial Project not covered

under PD 1586. • NATIONAL HISTORICAL COMMISSION CLEARANCE for the development of

project on designated Historical sites. • PROJECT PLANS with Bill of Materials/Cost Estimate and General Specifications

FEES/CHARGES:

New Schedule of fees and other charges are computed based on the National Building Code of the Philippines and its Implementing Rules and Regulations and under Article E, Section 3E.03 of the 2014 Local Revenue Code of the City of Batac. Surcharge and penalty are imposed on started project without issued building permit.

280




STEP/S APPLICANT/ CLIENT

SERVICE PROVIDER

PROCESSING TIME

PERSON IN CHARGE/

RESPONSIBLE

FEES / CHARGE

S FORMS

1. Inquire and Secure Application Forms

Brief client on requirements and issues application forms and checklist.

5 minutes OCBO- RECEIVING RICHARD A. PUNGTILAN IMEE F. SIPISIP

NONE NONE

2. Submit Duly Accomplished Application Forms & Complete Supporting Documents/ Requirements

Checks and receives accomplished application forms with complete requirements. Advice client to come back after receipt of notification from the office

10 minutes

OCBO-ADMINISTRATIVE DIVISION IMEE F. SIPISIP

NONE

Duly accompli

shed Application Forms;

Brgy. Clearance/ Permit

to Construct

Civil Works;

Certified True

Copy of OCT/TCT

; Latest Tax

Receipt/ Clearanc

e or

281

Conduct Site inspection and check status of construction (whether proposed or existing) and submit inspection report Processing and Evaluation of plans (whether in conformity

4 hours (urban)

1 day (rural)

15 minutes

OCBO-INSPECTION AND ENFORCEMENT DIVISION (IED) INDALECIO P. ARCANGEL ABIGAIL J. ASUNCION OCBO-PROCESSING AND EVALUATION DIVISION (PED)

NONE

NONE

Cert. of Non-Tax Delinque

ncy; Tax

Declaration of lot;

Lot Section Map/

Subdivision Plan; Project Plans

with Bill of

Materials/Cost

Estimates;

Locational

Clearance

NONE

NONE

282

with the implementing rules & regulation of the National Building Code of the Philippines) Assess and issues the Order of Payment and tells client to pay at the Treasury Office

5 minutes

RICHARD A. PUNGTILAN OCBO-AD RICHARD A. PUNGTILAN

New Schedule of fees and other charges are computed based on the National Building Code of the Philippines and its Implementing Rules and Regulations and under Article E, Section 3E.03 of the 2014 Local Revenue Code of the City of Batac

NONE

283

3. Submit Official Receipt to Building Office

Records the Official Receipts and prepares endorsement letter to Bureau of Fire for BFP Evaluation

5 minutes

OCBO-AD IMEE F. SIPISIP

NONE NONE

4. Go back to Building Office and submit BFP Safety Evaluation Clearance. Receives Approved Building Permit with placard

Receives and Records BFP Safety Evaluation Clearance. with the Official Receipt

10 minutes OCBO-AD IMEE F. SIPISIP ABIGAIL J. ASUNCION

NONE NONE


SECURING CERTIFICATE OF OCCUPANCY ABOUT THE SERVICE:

A Certificate of Occupancy is issued prior to occupancy or use of a building/structure to ascertain that the building is completed in conformity with the approved plans and specifications on this office and the provisions of the National Fire Code and National Building Code of the Philippines and its Implementing Rules and Regulations. WHO MAY AVAIL OF THE SERVICE:

All Person, firm or corporation, including any agency or instrumentality of the government WHAT ARE THE REQUIREMENTS: • Duly Filled-up Application Form for Certificate of Occupancy • Notarized Certificate of Completion duly signed and sealed by the designer and in-

charge of construction/installation

284

FEES/CHARGES:

New Schedule of fees and other charges are computed based on the National Building Code of the Philippines and its Implementing Rules and Regulations and under Article E, Section 3E.03 of the 2014 Local Revenue Code of the City of Batac. SCHEDULE OF AVAILABILITY OF SERVICE • Mondays to Fridays • 8:00 a.m. to 5:00 p.m.



SERVICE PROVIDER

PROCESSING TIME

PERSON IN CHARGE/

RESPONSIBLE

FEES / CHARGES FORMS

1. Inquire and secure Application Forms

Provide information as well as forms and checklist of requirements

5 minutes OCBO-RECEIVING RICHARD A. PUNGTILAN IMEE F. SIPISIP

NONE NONE

2. Submit filled - up Application Form & complete supporting documents

Checks and receives Application Forms with complete requirements and tells client to come back after receipt of notification from the office Conduct site final inspection & evaluation of building/structure (whether in

5 minutes

4 hours

(urban) 1 day (rural)

OCBO-ADMINISTRATIVE DIVISION RICHARD A. PUNGTILAN IMEE F. SIPISIP OCBO-INSPECTION AND ENFORCEMEN

NONE

NONE

Duly Filled-up Application Forms

for Certificat

e of Occupan

cy Notarized Certificat

e of Completi

on NONE

285

conformity with the implementing rules & regulation of the National Building Code of the Philippines) Processing, review and evaluation of application based on logbook, plans (as-built plans as the case maybe) and specifications

15 minutes

T DIVISION (IED) INDALECIO P. ARCANGEL ABIGAIL J. ASUNCION OCBO-PROCESSING AND EVALUATION DIVISION (PED) RICHARDA A. PUNGTILAN

Assess and issues the order of payment for building fees and prepares endorsement to Bureau of Fire for Final Inspection tells client to pay at the Treasury Office. Records Official Receipt

15 minutes OCBO-AD RICHARD A. PUNGTILAN IMEE F. SIPISIP

New Schedule

of fees and charges based on

the National Building Code of

the Philippines and its IRR

Official Receipt

3. Submit the Official Receipt and the Fire Safety Certificate to Building Office

Receives the Fire Safety Certificate. Releases the Electrical Permit

5 minutes

OCBO- RELEASING IMEE F. SIPISIP ABIGAIL J. ASUNCION

NONE NONE

286

4. Go back to Building Office after Electrical tapping inspection and receive the Certificate of Occupancy

Records and Issues Certificate of Occupancy

5 minutes OCBO-RELEASING IMEE F. SIPISIP ABIGAIL J. ASUNCION

NONE NONE


SECURING CERTIFICATE OF ANNUAL BUILDING INSPECTION ABOUT THE SERVICE:

Under NBCDO Memorandum Circular no. 03 Series of 2011, Building Official is mandated to conduct Annual Inspection to all types of buildings within its jurisdiction.

Annual Inspection is conducted to ensure structural stability of the building and that all architectural, electrical, mechanical, plumbing/sanitary and safety standards are complied. After inspection and found to be in conformity with the approved plans and specifications on this office and the provisions of the National Fire Code, Philippine Electrical Code, Electronics Law, Philippine Mechanical Engineering Act and National Building Code and its Implementing Rules and Regulations, a Certificate of Annual Building Inspection will be issued. WHO MAY AVAIL OF THE SERVICE:

All building/structure owners, including any agency or instrumentality of the government


• Letter Request for Annual Inspection • Filled-up Application Form for Certificate of Annual Building Inspection

FEES/CHARGES:

Fees and Charges are computed based on the Revised Implementing Rules and Regulations of the National Building Code (PD 1096).

287

SCHEDULE OF AVAILABILITY OF SERVICE • Mondays to Fridays • 8:00 a.m. to 5:00 p.m.



SERVICE PROVIDER

PROCESSING TIME

PERSON IN CHARGE/

RESPONSIBLE

FEES / CHARG

ES FORMS

1. Submit Request Letter for annual inspection and fill-up Application Forms

Receives the Letter Request and Duly filled-up Application Forms. Informs client on the scheduled date of inspection and advice to come back after receipt of notification from the office

5 minutes

OCBO-RECEIVING RICHARD A. PUNGTILAN Building Official IMEE F. SIPISIP Admin. Aide IV

NONE Letter request for annual inspection/ Duly filled-up application form

A composite team of Inspectors (Civil, Electrical, Mechanical and Electronics) will conduct inspection of Building / Structure / Facility

4 hours (urban) 1 day (rural)

OCBO-INSPECTION AND ENFORCEMENT DIVISION (IED) COMPOSITE TEAM

NONE NONE

2. Go back to Building Office upon receipt of notification

Assesses annual inspection fees and issues assessed fees for payment

5 minutes

OCBO-AD RICHARD A. PUNGTILAN

New Schedule

of fees and

charges based on

the NBCP and its

IRR

NONE

288

3. Pay at the treasury office, go back to Building Office and present Official Receipt. Receives the certificate

Records Official Receipt. Prepares, Records and Issues the Certificate of Annual Building Inspection

10 minutes

OCBO-RELEASING IMEE F. SIPISIP ABIGAIL J. ASUNCION

NONE NONE


SECURING FENCING PERMIT

ABOUT THE SERVICE:

Any person, firm or corporation, including any agency or instrumentality of the government that will construct a perimeter fence, shall first obtain a fencing permit from the Building Official.


All person, firm or corporation, including any agency or instrumentality of the government

who are interested to construct a perimeter fence


• Duly accomplished Application Form • Barangay Clearance/Permit to Construct Civil Works from the Barangay that has

territorial jurisdiction over the applicant and property. • Certified True Copy (c.t.c.) of the ORIGINAL CERTIFICATE OF TITLE/TRANSFER

CERTIFICATE OF TITLE (TCT/OCT) of the lot. • LATEST TAX RECEIPT CLEARANCE/CERTIFICATE OF NON-TAX

DELINQUENCY of lot (and lot improvement, if renovation, addition and extension) from the City Treasurers Office

• LATEST TAX DECLARATIONS of lot (and lot improvement, if renovation, addition and extension) from the City Assessors Office.

• LOT SECTION MAP/SUBDIVISION PLAN of lot • FENCING PLANS with Bill of Materials/Cost Estimate • Mayor’s Permit from City Planning and Development Coordinator Office

289

FEES/CHARGES:

New Schedule of fees and other charges are computed based on the National Building Code of the Philippines and its Implementing Rules and Regulations and under Article E, Section 3E.03 of the 2014 Local Revenue Code of the City of Batac.


• Mondays to Fridays • 8:00 a.m. to 5:00 PM


STEPS APPLICA

NT/ CLIENT

SERVICE PROVIDER

PROCESSING TIME

PERSON IN CHARGE/

RESPONSIBLE

FEES / CHARGES

FORMS



6 Minutes OCBO- RECEIVING RICHARD A. PUNGTILAN IMEE F. SIPISIP

NONE NONE



10 minutes


NONE

Duly accomplished application forms; Brgy. Clearance/ Permit to Construct Civil Works; Certified True Copy of OCT/TCT;

290

Conduct Site inspection and verification (whether in conformity with the implementing rules & regulation of the National Building Code of the Philippines) Processing and Evaluation of plans and documents based on the inspection and verification report

4 hours (urban )

1 day (rural)

15 minutes

OCBO-INSPECTION AND ENFORCEMENT DIVISION (IED) INDALECIO P. ARCANGEL Draftsman II ABIGAIL J. ASUNCION Admin. Aide IV OCBO-PROCESSING AND EVALUATION DIVISION (PED) RICHARD A. PUNGTILAN

NONE

NONE

Latest Tax Receipt/ Clearance or Cert. of Non-Tax Delinquency; Tax Dec. of lot; Lot Section Map/ Subd. Plan; Fencing Plan with Bill of Materials/ Cost Estimates; Mayor’s Permit

NONE

Assess and issues the Order of Payment and tells client to pay at the Treasury Office

5 minutes


New Schedule of fees and

other charges are

computed

based on the NBCP

NONE

291

and under Article

E, Section 3E.03 of the 2014 Local Reven

ue Code of the City of Batac

3. Submit Official Receipt to Building Office

Records the Official Receipts and tells client to come back after receipt of notification from the office

5 minutes

OCBO-AD IMEE F. SIPISIP

NONE Official Receipt

4. Go back to Building Office upon receipt of notification. Receives Approved Fencing Permit

Records and Issues Approved Fencing Permit

10 minutes OCBO-AD IMEE F. SIPISIP ABIGAIL J. ASUNCION


292

SECURING ELECTRICAL PERMIT (FOR SMALL RESIDENTIAL/WATERPUMP)

ABOUT THE SERVICE: (Brief Description)

Any person, firm or corporation, including any agency or instrumentality of the government who intends to install electrical connection of a certain building/structure must secure first an Electrical Permit

WHO MAT AVAIL OF THE SERVICE: All person, firm or corporation, including any agency or instrumentality of the government

who intends to install electrical connection of a certain building/structure


• Duly Accomplished Application Form • Barangay Clearance from the Barangay that has territorial jurisdiction over the

applicant and property. • Certified true copy (c.t.c.) of the ORIGINAL CERTIFICATE OF TITLE/TRANSFER

CERTIFICATE OF TITLE (TCT/OCT) of the lot. • LATEST TAX RECEIPT CLEARANCE/CERTIFICATE OF NON-TAX

DELINQUENCY of lot (and improvement, if renovation, addition and extension) from the City Treasurers Office

• LATEST TAX DECLARATION of lot from the City Assessors Office. • LOT SECTION MAP/SUBDIVISION PLAN of lot • ELECTRICAL PLAN • PICTURES of building/structure • CERTIFICATION OF INDIGENCY from DSWD and Barangay (for indigent, 4Ps, pro-

poor applicants)

FEES/CHARGES:




293



SERVICE PROVIDER

PROCESSING TIME

PERSON IN CHARGE/

RESPONSIBLE

FEES / CHARG

ES FORMS


Brief client on requirements and issues application forms and checklist


NONE NONE



10 minutes


NONE

Duly Accomplis

hed Application Form;

Barangay Clearance

; OCT/TCT; Latest Tax

Receipt Clearance

/ Certificate

of Non-Tax;

294

Conduct inspection and validation of electrical wiring installation (whether in conformity with the implementing rules & regulation of the National Building Code of the Philippines) Evaluation of plans and documents

4 hours (urban )

1 day (rural)

15 minutes

OCBO-INSPECTION AND ENFORCEMENT DIVISION (IED) INDALECIO P. ARCANGEL ABIGAIL J. ASUNCION OCBO-PROCESSING AND EVALUATION DIVISION (PED) RICHARD A. PUNGTILAN

NONE

NONE

Latest Tax Declaratio

n; Lot Section

Map/Subd. Plan;

Electrical Plan;

Pictures of building/ structure; Cert. of

Indigency (4Ps, pro-

poor applicants

)

NONE

NONE

295


5 minutes


Fees and charges based on

the NBCP & its IRR

and under

Article E, Section 3E.03 of the 2014

Local Revenue Code of the City

NONE

3. Present Official Receipt to Building Office. Receives Permit

Issues Electrical Permit to client together with a certification

5 minutes




296

SECURING PERMIT FOR TEMPORARY SERVICE CONNECTION

ABOUT THE SERVICE:

Permit for Temporary Service Connection is issued for new construction of buildings/structures and is given to all person, firm or corporation, including any agency or instrumentality of the government


All person, firm or corporation, including any agency or instrumentality of the

government who intends to construct new building/structure


• Barangay Clearance from the Barangay that has territorial jurisdiction over the property.

• LATEST TAX DECLARATION of lot from the City Assessors Office. • ELECTRICAL PLAN • Approved Building Permit for Construction

FEES/CHARGES:




297



SERVICE PROVIDER

PROCESSING TIME

PERSON IN CHARGE/

RESPONSIBLE

FEES / CHARG

ES FORMS




NONE NONE

2.

Submit Duly Accomplished Application Forms & Complete Supporting Documents/ Requirements

Checks and receives accomplished application forms with complete requirements Processing and Evaluation

10 minutes

5 minutes

OCBO-RECEIVING IMEE F. SIPISIP ABIGAIL J. ASUNCION OCBO-PROCESSING AND EVALUATION DIVISION (PED) RICHARD A. PUNGTILAN

NONE

NONE

Duly Accomplish

ed Application

Form; Latest Tax

Dec.; Electrical

Plan; Approved

Bldg. Permit

NONE

298


5 minutes


New Schedule

of fees and

charges based on

the NBCP & its IRR

and under


Local Revenue Code of the City of Batac

NONE

3. Submit Official Receipt to Building Office. Receives Permit

Issues Permit for Temporary Service Connection to client

5 minutes




SECURING DEMOLITION PERMIT

ABOUT THE SERVICE:

Any person, firm or corporation, including any agency or instrumentality of the government who intends to demolish a building/structure within the city is required to secure a Demolition Permit.

299


All person, firm or corporation, including any agency or instrumentality of the

government who intends to demolish any building/structure within the city


• Duly accomplished application form • Barangay Clearance from the Barangay that has territorial jurisdiction over the

property. • LATEST TAX DECLARATIONS of building from the City Assessors Office. • Field Appraisal and Assessment Sheet (FAAS) • Picture of Building/Structure

FEES/CHARGES:






SERVICE PROVIDER

PROCESSING TIME

PERSON IN CHARGE/

RESPONSIBLE

FEES / CHARGE

S FORMS




NONE NONE

300


Checks and receives accomplished application forms with complete requirements Processing and Evaluation

10 minutes

5 minutes

OCBO-RECEIVING IMEE F. SIPISIP ABIGAIL J. ASUNCION OCBO-PROCESSING AND EVALUATION DIVISION (PED) RICHARD A. PUNGTILAN

NONE

NONE

NONE

NONE


5 minutes


New Schedule of

fees and charges based on the NBCP & its IRR

and under Article E, Section 3E.03 of the 2014

Local Revenue

Code of the City of Batac

NONE

3. Submit Official Receipt to Building Office. Receives

Issues Demolition Permit to client

5 minutes




301

SECURING SIGN PERMIT

ABOUT THE SERVICE:

Prior to installation/erection/construction of signs/billboards (and the like), any person, firm or corporation, including any agency or instrumentality of the government, shall first secure a Sign Permit at the Building Office

WHO MAT AVAIL OF THE SERVICE: All person, firm or corporation, including any agency or instrumentality of the government

who intends install/erect/construct signs/billboards and the like


• Duly Accomplished Application Form • Certified Photocopy of TCT/OCT • Certified Photocopy of Tax Declaration of lot • Certified Photocopy of Lot Plan • Plans of sign structures, structural design and computation • Specifications and Cost Estimates

FEES/CHARGES:




302



SERVICE PROVIDER

PROCESSING TIME

PERSON IN CHARGE/

RESPONSIBLE

FEES / CHARG

ES FORMS



10 minutes

OCBO- RECEIVING RICHARD A. PUNGTILAN IMEE F. SIPISIP

NONE NONE


Checks and receives accomplished application forms with complete requirements Conduct Site Inspection and verification

10 minutes


OCBO-RECEIVING IMEE F. SIPISIP ABIGAIL J. ASUNCION OCBO-INSPECTION AND ENFORCEMENT DIVISION (IED) INDALECIO P. ARCANGEL ABIGAIL J. ASUNCION

NONE

NONE

Duly Accomplished Application Form; Duly

Accomplished Application

Form; Certified Copy of

OCT/TCT; Certified

Photocopy of Tax

Declaration of lot;

Certified Photocopy of

Lot Plan; Plans of Sign Structures, structural

design and computation; Specification

and Cost estimates

303

Processing and Evaluation Assess and issues the Order of Payment and tells client to pay at the Treasury Office

5 minutes

5 minutes

OCBO-PROCESSING AND EVALUATION DIVISION (PED) RICHARD A. PUNGTILAN OCBO-AD RICHARD A. PUNGTILAN

NONE

Fees and other charges are computed based on the National Building Code of the Philippines and its Implementing Rules and Regulations and under Article E, Section 3E.03 of the 2014 Local Revenue Code of the City of Batac

NONE


Issues Sign Permit to client

5 minutes




304

SECURING EXCAVATION AND GROUND PREPARATION PERMIT

ABOUT THE SERVICE:

Excavation and Ground Preparation Permit is given to all person, firm or corporation, agency or instrumentality of the government who intends to excavate a certain property in preparation for any construction

WHO MAT AVAIL OF THE SERVICE:


who intends to excavate a certain property within the city


• Barangay Clearance from the Barangay that has territorial jurisdiction over the property.

• LATEST TAX DECLARATIONS of lot from the City Assessors Office. • PROJECT PLAN

FEES/CHARGES:




305



SERVICE PROVIDER

PROCESSING TIME

PERSON IN CHARGE/

RESPONSIBLE

FEES / CHARG

ES FORMS


Brief client on requirements and issues application form

5 minutes OCBO- RECEIVING RICHARD A. PUNGTILAN IMEE F. SIPISIP

NONE NONE

2. Submit Duly accomplished application form and supporting documents

Receives duly accomplished application form and supporting documents

5 minutes


NONE Duly Accomplished Application Form; Latest Tax Declaration; Project Plan

Evaluation of application

Assess and issues the Order of Payment. Advice client to pay at the Treasury Office

5 minutes

5 minutes

OCBO-PROCESSING AND EVALUATION DIVISION (PED)

RICHARD A. PUNGTILAN OCBO-AD

RICHARD A. PUNGTILAN

NONE

New Schedule of fees

and charges based on the

NBCP &

NONE

306

its IRR and

under Article

E, Section 3E.03 of

the 2014 Local

Revenue Code of the City of Batac

3. Present Official Receipt to the releasing section. Receives Permit

Issues Excavation & Ground Preparation Permit

5 minutes OCBO-RELEASING

IMEE F. SIPISIP

ABIGAIL J. ASUNCION



SECURING MECHANICAL, ACHITECTURAL, ELECTRONICS, CIVIL/STRUCTURAL PERMIT

ABOUT THE SERVICE:

Prior to any mechanical, architectural, electronics, civil/structural works, any person, firm or corporation, including any agency or instrumentality of the government must secure first a Permit accompanied by the Building Permit

307

WHO MAT AVAIL OF THE SERVICE:


who intends for any mechanical, architectural, electronics, civil/structural works of a certain building/structure


• Duly Accomplished Application Forms • PROJECT PLANS

FEES/CHARGES:






SERVICE PROVIDER

PROCESSING TIME

PERSON IN CHARGE/

RESPONSIBLE

FEES / CHARG

ES

FORMS

1.

Inquire and Secure Application Forms

Brief client on requirements and issues application forms and checklist

10 Minutes

OCBO- RECEIVING RICHARD A. PUNGTILAN IMEE F. SIPISIP

NONE NONE

308


Verifies, checks and receives accomplished application forms with complete requirements Conduct Inspection, verification and validation Processing and Evaluation of plans and documents

10 minutes


5 minutes

OCBO-RECEIVING IMEE F. SIPISIP ABIGAIL J. ASUNCION OCBO-INSPECTION AND ENFORCEMENT DIVISION (IED) INDALECIO P. ARCANGEL ABIGAIL J. ASUNCION OCBO-PROCESSING AND EVALUATION DIVISION (PED) RICHARD A. PUNGTILAN

NONE

NONE

NONE

Duly Accomplished Applica

tion Form; Project Plan

NONE

NONE

309


5 minutes


New Schedule

of fees and

charges based on

the NBCP & its IRR

and under


Local Revenue Code of the City of Batac

NONE


Issues Mechanical, Architectural, Electronics, Civil/Structural Permit

5 minutes




310

ISSUANCE OF BUILDING INSPECTION CLEARANCE FOR BUSINESS LICENSE PERMIT

ABOUT THE SERVICE:

Building Inspection Clearance is required prior to the issuance of Business License

Permit

WHO MAY AVAIL OF THE SERVICE: All person, firm or corporation, engaged in business trade


• Business application forms FEES/CHARGES:




311



SERVICE PROVIDER

PROCESSING TIME

PERSON IN CHARGE/

RESPONSIBLE

FEES / CHARGES FORMS

1. Present the Business application forms and signs in the logbook

Checks and verifies record/information of business occupancy/use permit

10 minutes

OCBO-RECEIVING RICHARD A. PUNGTILAN IMEE F. SIPISIP

NONE Business Application

Forms

Issues the Order of Payment and tells client to pay at the Treasury Office

5 minutes OCBO-AD RICHARD A. PUNGTILAN

New Schedule

of fees and other

charges are

computed based on the NBCP and its IRR and under Article E, Section 3E.03 of the 2014

Local Revenue Code of

the City of Batac

NONE

312

2. Present Official Receipt to Building Office. Receives Clearance

Records and Issues Clearance

5 minutes




ISSUANCE OF A CERTIFICATION

ABOUT THE SERVICE:

A certification is issued to any person, firm or corporation, including any agency or instrumentality of the government for building, occupancy, electrical and other permit issued for any legal purpose




• Written Request / Approved permit

FEES/CHARGES:

PhP 100.00 per Certification



313



SERVICE PROVIDER

PROCESSING TIME

PERSON IN CHARGE/

RESPONSIBLE

FEES / CHARGES

FORMS

1. Request for the issuance of certification

Checks and verifies record/information of request. Records request on the logbook

11 minutes

OCBO-RECEIVING RICHARD A. PUNGTILAN IMEE F. SIPISIP

NONE Written request

/ approv

ed permit

2. Issues the Order of Payment and tells client to pay at the Treasury Office

5 minutes

OCBO-AD RICHARD A. PUNGTILAN IMEE F. SIPISIP

PhP 100.00

NONE

3. Present Official Receipt to Building Office. Receives Certification

Issues Certification 5 minutes




314

VISION

A responsive dynamic, cohesive, highly equipped and service oriented arm of the City Government.

MISSION

To deliver efficient, effective and timely services in the field of procurement supplies, property, records, human resources, facility improvement, systems, research and community services.

PERFORMANCE PLEDGE

Committed to deliver quality and clean service, we, the General Services Office Personnel guarantee to carry out the following:

FRONTLINE SERVICES RESPONSE TIME PERSON RESPONSIBLE

Clearing/ Brushing/ Trimming 1-2 days Noriel Benson R. Tabunan and Pruning of trees along the Ferdinand G. Alibuyog the National Highways, Major Charmiane Mae T. Rosario roads and barangay roads Michael John D. Tadifa Robert Q. Ulit Preparation of Program of Work 1 day Noriel Benson R. Tabunan Michael John D. Tadifa Request for the installation 30 minutes Noriel Benson R. Tabunan of Tents/ Bleacher/ Stage and Ferdinand G. Alibuyog provision of Facilities, sound Charmiane Mae T. Rosario system, chairs, tables and other equipment

OFFICE OF THE CITY GENERAL SERVICES OFFICER Head of Office: NORIEL BENSON R. TABUNAN

1st Floor, City Hall Building, City of Batac Tel No.: (077) 792 – 31 - 10

315

Collection of Garbage of Depends on the Noriel Benson R. Tabunan Business establishment schedule Ferdinand G. Alibuyog Charmiane Mae T. Rosario Michael John D. Tadifa Repair and maintenance of 1-2 days, depends on the Noriel Benson R. Tabunan street lights, office building availability of the Equipment Michael John D. Tadifa office Equipment, and other Robert Q. Ulit facilities of the City Government Canor Torrate of Batac Jonathan Batay Inspection and Acceptance 15 minutes Noriel Benson R. Tabunan of Delivered Goods Ferdinand G. Alibuyog Charmiane Mae T. Rosario Mark Angelo V. Sabas

CLEARING/BRUSHING/TRIMMING AND PRUNING OF TREES ALONG THE NATIONAL HIGHWAYS, MAJOR ROADS AND BARANGAY ROADS


Different offices/ departments, barangays and agencies of the city request for clearing, brushing, trimming or pruning of protruding trees along national along national highways, major roads, or any life hazard locations/ status of a tree.


Different barangays, organizations, private sector and general public.


Copy of the approved letter with the marginal note of the city mayor Cutting of trees – certification from DENR

D. FEES/CHARGES: None - for public service purposes Depends on the volume of work for private purposes


8:00 AM-5:00 PM Mondays to Fridays

316


STEPS

APPLICANT/CLIENT

SERVICE PROVIDER

PROCESSING TIME


ONSIBLE

FEES/CHARGE

S FORMS

1 Submits approved request letter for clearing/ brushing of trees

Receives and records the approved request letter

5 mins CHARMIANE MAE T. ROSARIO

FERDINAND G ALIBUYOG

NORIEL BENSON R. TABUNAN

Approved request form/letter

Schedules the clearing. Brushing of trees

15 mins MICHAEL JOHN D. TADIFA

ROBERT Q. ULIT

Acts on the request

Depends on the volume of the trees to be pruned

MARK ANTHONY LAITAN

JOEGIT LABAYAN ALLAN TUMBLOD

RICHARD PRINCESA

MARCO ETAC PRODENCIO

TAMANA ANTHONY PARAOAN

ROWELLE GABAY ARIEL AUSTRIA

X-x-x-x-x- END OF TRANSACTION-x-x-x-x-x

317

PREPARATION OF PROGRAM OF WORK


Prepare and furnishing program of works for various projects of the city, different barangays and other organization.


City government of batac, different barangays, various organization.

C. WHAT ARE THE REQUIRMENTS:

Desired design of the project

D. FEES/CHARGES: NONE


8:00 AM-5:00 PM Mondays to Fridays



PROVIDER

PROCESSING

TIME

PERSON IN CHARGE/RESPONSIBL

E

FEES/CHARGES

FORMS

1 Presents the design and other important details of the project

Receive and assess the design and other requests of the requestor

30 MINS

NORIEL BENSON R. TABUNAN MICHAEL JOHN D. TADIFA

N/A Desired design of the project

Furnish a hard copy of the requested POW for signature of Dept. Head, requesting Punong Barangay and the CPDC

1 hour MICHAEL JOHN D. TADIFA

N/A

X-X-X-X-X- END OF TRANSACTION-X-X-X-X-X

318

REQUEST FOR THE INSTALLATION OF TENTS/BLEACHERS/STAGE AND PROVISION OF FACILITIES, SOUND SYSTEM, CHAIRS, TABLES AND OTHER EQUIPMENT

A. ABOUT THE SERVICE: Installations of tents/bleachers/stage and provision of facilities, sound system, chairs, tables and other equipment needed for different programs and events.


City Government of Batac, different barangays, various organizations.

C. WHAT ARE THE REQUIREMENTS: Copy of the approved letter with the marginal note of the city mayor Copy of official receipt (for rentals)

D. FEES/CHARGES:

None for public use Depends on the materials, equipment to be provided in case of private purposes


8:00 A.M. – 5:00 P.M. Everyday Depends on the scheduled event/program


STEPS

APPLICANT/CLIENT

SERVICE PROVIDER

PROCESSING TIME


PONSIBLE FEES/CHA

RGES FORMS

1

Request for the installation of tents/bleachers/stage and provision of facilities, sound system, chairs, tables, and other equipment indicating the date and time to be used

Receive and record the approved request letter Check the availability of the equipment to be used

5 mins 15 mins

CHARMIAN MAE T. ROSARIO FERDINAND G. ALIBUYOG NORIEL BENSON R. TABUNAN MICHAEL JOHN D. TADIFA

Depends on the materials, equipment, facilities to provide for private use

Approved request form/letter

319

COLLECTION OF GARBAGE OF BUSINESS ESTABLISHMENT


Regular collection of garbage of business establishment within the heart of the city as part of maintaining the cleanliness and orderliness

2 Pay the rental fee at the treasury office and furnish a photocopy of the official receipt (for rentals)

Inform the maintenance section on the date of installation of tents/bleachers/stage and provision of facilities, sound system, chairs, tables, and other equipment

10 mins CHARMIAN MAE T. ROSARIO FERDINAND G. ALIBUYOG

Action on the request (set-up and keeping of equipment)

Depends on the scheduled time

ROBERT ULIT MARK ANTHONY

LAITAN JOEGIT

LABAYAN ALLAN TUMBLOD

RICHARD PRINCESA

MARCO ULIT PRUDENCIO

TAMANA ANTHONY PARAOAN ROWELLE

GABAY ARIAL AUSTRIA


320


Different barangays and establishment who regularly pays garbage fee

C. WHAT ARE THE REQUIREMENTS: Copy of official receipt for garbage fees

D. FEES/ CHARGES

Depends on the assessment of the BPLO

E. SCHEDULE OF AVAILABILITY OF THE SERVICE: 5:00 A.M. – 6:00 P.M. Everday



SERVICE PROVIDER

PROCESSING TIME

PERSON IN CHARGE/RESPONSI

BLE FEES/CHARGES FORMS

1

Furnish a copy of the receipt and location of the business establishment to GSO

Verify and check with the BPLO for the location and address of the payee

5 mins CHARMIAN MAE T. ROSARIO

FERDINAND G. ALIBUYOG

Depends on the assesment of the BPLO

Request form/ letter official receipt

Inform the maintenance section on the location/ address of the payee

10 mins CHARMIAN MAE T. ROSARIO


Schedule and inform the payee for the day of collection per week

10 mins MICHAEL D. TADIFA

Collect garbage 5 mins/ establishment

RICHARD PRINCESA ANTHONY PARAOAN

ALLAN TUMBLOD MARK ANTHONY

LAITAN MARCO ETAC

PRUDENCIO TAMANA ARIEL AUSTRIA

ROWELLE GABAY JOEGIT LABAYAN


REPAIR AND MAINTENANCE OF STREET LIGHTS, OFFICE BUILDING, OFFICE EQUIPMENT AND OTHER FACILITIES OF THE CITY GOVERNMENT OF BATAC

A. ABOUT THE SERVICE: The general services office is in charge in the repair and maintenance of the street lights, office building and other facilities of the City Government of Batac

321


City government of Batac and different barangays

C. WHAT ARE THE REQUIREMENTS: Request form/letter/report

D. FEES/CHARGES: NONE

E. SCHEDULE OF AVAILABILITY OF THE SERVICE: 8:00AM-5:00PM MON.-SUN.


STEPS

APPLICANT/CLIENT

SERVICE PROVIDER

PROCESSING TIME

PERSON IN CHARGE/RESPONSIBLE

FEES/CHARGES

FORMS

1 Report/inform the gso maintenance team about the fault or facility to be repaired

Assess the reported fault/facility

Depends on the extent of damage of

the facility to be repaired/ maintained

NORIEL R. TABUNAN

MICHAEL D. TADIFA ROBERT ULIT

CANOR TORRATE JONATHAN BATAY

REQUEST FORM/ LETTER/ REP`ORT Prepare purchase

request of the materials needed

for the repair/ maintenance of damaged/ faulty

facility and transmit it to the city mayor for

approval

30 mins NORIEL R. TABUNAN

MICHAEL D. TADIFA

Coordinate with the procurement office/ bac on the preparation and

processing of the required

documents

Base on the mode of

procurement to be used

NORIEL R. TABUNAN

MICHAEL D. TADIFA ROBERT ULIT

Upon availability of the materials, act on the job

30 mins to 1 hour/

depends on the work to

be done

MICHAEL D. TADIFA JONATHAN BATAY CANOR TORRATE

ROBERT ULIT

322

Assess and evaluate the

installed/ repaired electrical system

Check and test the job done

10 mins NORIEL R. TABUNAN

MICHAEL D. TADIFA

X-X-X-X-X- END OF TRANSACTION –X-X-X-X-X

INSPECTION AND ACCEPTANCE OF DELIVERED GOODS

A. ABOUT THE SERVICE: The general services office is in charge of the inspection and acceptance of delivered goods requested by different offices to ensure the quantity, technical specifications requested are met.


Various supplier

C. WHAT ARE THE REQUIREMENTS: Inspection and acceptance report Delivery/ sales/ charge/ official receipt Purchase order

D. FEES/ CHARGES: NONE


8:00AM – 12:00NN MON.-FRI. 1:00PM – 5:00PM MON.-FRI.


STEPS

APPLICANT/CLIENT

SERVICE PROVIDER

PROCESSING TIME

PERSON IN CHARGE/

RESPONSIBLE

FEES/ CHARG

ES

FORMS

1 Delivered ordered goods

Inform the official inspectors, end user, representative from COA for inspection of the goods delivered

15 mins. FERDINAND G. ALIBUYOG

CHARMIAN ROSARIO MARK SABAS

Purchase order/ sales/

charge/ official receipt,

inspection and

acceptance report

Inspect delivered goods base on purchase order (check as to unit of

Depends on the

volume of

NORIEL R. TABUNAN FERDINAND G.

ALIBUYOG CHARMIAN ROSARIO

MARK SABAS

323

measure, technical specifications)

goods delivered

REPRESENTATIVE FROM COA

OFFICIAL INSPECTOR Accepts the

delivered goods 10 mins NORIEL R. TABUNAN


CHARMIAN ROSARIO END USER

x-x-x-x-x-END OF TRANSACTION-x-x-x-x-x

323

VISION

MISSION

PERFORMANCE PLEDGES

The Office of the City Agriculturist as the extension arm of the City government of Batac co

to have a fair and just delivery of agriculture and fishery relateds services for continuous develop

and growth sustained by God centered and empowered people.

The Office shall continually provide technical assistance and delivery of agriculture and fisrelated services to the farmers/ fisherfolks to ensure productivity and marketability of various agricuproducts and fresh-water fishes to attain self-sufficiency and food security and empower rural-basesociety organizations through active participation in government and non-government programs, prand activities anchored on agriculture and fisheries.

- Name of farmer should be in the list of farmers' profile in the Office

We are committed to provide the highest possible quality services and pledge to achieve the following frontline services:

PROVISION OF QUALITY SEEDS (HYBRID AND CERTIFIED PALAY SEEDS, HYBRID YELLO CORN AND VEGETABLE SEEDS)

ABOUT THE SERVICE

Farmers can request and avail of Hybrid and certified palay seeds, hybrid yellow corn and vege seeds to be planted in their respective farms.


WHAT ARE THE REQUIREMENTS - Name of farmer should appear in the Registry System for Basic Sectors in Agriculture (R

- All bonafide farmer-residents of the City

- ID or any proof of membership in a farmer-organization in the barangay

OFFICE OF THE CITY AGRICULTURISTHead of Office: MERRYLINE T. GAPPI

1st Floor, City Hall Building, City of BatacTel. No. (077) 792-2071

324

- None

STEP APPLICANT/ CLIENT SERVICE PROVIDER PROCESS

ING TIME

PERSON IN-CHARGE/

RESPONSIBLE

FEES/ CHARG

ES

1 Order seeds, Inquire availability and schedule of distribution

Records name, address and contact number of client and the kind of seeds ordered

10 mins. Meryline T. Gappi, City Agriculturist, May Kristine V. Baleoac, Marivic U. Marzan (Admin Aide)

None

Inform date of distribution through SMS when ordered seeds are available

10 mins. Meryline T. Gappi, City Agriculturist, May Kristine V. Baleoac, Marivic U. Marzan (Admin Aide)

None

- None

x-x-x-x-x- END OF TRANSACTION -x-x-x-x

- Tuesdays to Fridays: 8:00 A. M. - 5:00 P.M.

Clients come to the Office to request for ocular inspection of crops suspected to have pests/ diseases prevalence for proper diagnosis.

ABOUT THE SERVICE

CROP PROTECTION ASSISTANCE/ SERVICES

- Sample plants affected by pests/ diseases

FEES/ CHARGES

SCHEDULE OF AVAILABLITY OF THE SERVICE

WHO MAY AVAIL OF THE SERVICE - All farmers whose crops are suspected to have been affected by pests and diseases



FEES/ CHARGES

SCHEDULE OF AVAILABLITY OF THE SERVICE Anytime between 8:00 AM to 5:00 PM from Mondays to Fridays

325


ING TIME

PERSON IN-CHARGE/

RESPONSIBLE

FEES/ CHARG

ES

1 Inform prevalence of crop pests and diseases and request for ocular inspection for proper diagnosis.

Conduct ocular inspection of reported cases and give necessary recommendations on the result of findings

4 hours Merryline T. Gappi, City Agriculturist,Manama C. Aganon, A.T., Adelaida C. Quigao, A. T., Mark Allan L. Abad, A.T. and assigned A.T. in the barangay

None

- Individual Farmer/ Farmer-groups

- None


SCHEDULE OF AVAILABLITY OF THE SERVICE - Mondays to Fridays: 8:00 A. M. - 5:00 P.M.

WHO MAY AVAIL OF THE SERVICE - SEC registered Zanjera Association

WHAT ARE THE REQUIREMENTS - Request form/ Request Letter

FEES/ CHARGES

AGRI-INFRASTRUCTURE SERVICES

ABOUT THE SERVICE

Clients may seek technical assistance in the rehabilitation of Diversion Dams and Small Farm Reservoirs through validation of sites, topographic survey and preparartion of Program of Work.


326


ING TIME

PERSON IN-CHARGE/

RESPONSIBLE

FEES/ CHARG

ES

1 Request for establishment/ rehabilitation of Diversion Dams, Small Farm Reservoirs and Multi-purpose Drying Pavments

Records name, address, contact number and purpose on callers' logbook and issue request form

15 mins. Merryline T. Gappi, City Agriculturist, May Kristine V. Baleoac, Marivic U. Marzan (Admin Aide)

None

2 Follow-up result of requested project

Xerox a file copy and release the POW duly signed by signatories and approved by the City Mayor

10 mins. Merryline T. Gappi, City Agriculturist, Nelson C. Diculen, Engineer I Ferdinand B. Casil,Jr., Engineer I, Randy T. Opelac, Engineer I, Eliemar D. Ragadi, Agricultural Technologist

None

3 Receive the POW and sign the receiving copy


- Must be included in the list of farmers/ farmer association with SFRs, lakes or SWIP

ABOUT THE SERVICE

Clients may seek assistance in availing tilapia or hito fingerlings; validation of site and technic assistance in the culture and management of tilapia or hito.

WHO MAY AVAIL OF THE SERVICE - All farmers/ fisherfolks of the City; Farmer Organizations with SWIP, lakes and Commun



FISH PRODUCTION AND MANAGEMENT SERVICES

327

- None


ING TIME

PERSON IN-CHARGE/

RESPONSIBLE

FEES/ CHARG

ES

1 Request for tilapia/ hito fingerlings and IEC materials on Tilapia or Hito Production

Record the name, address, contact number and purpose of the client and inform this to the Fishery Coordinator.

10 min Merryline t. Gappi, City Agriculturist, May Kristine V. Baleoac and Marivic Marzan (Admin Aide)

None

Inform schedule of release as approved by BFAR or PGIN and the availability of requested IEC materials

10 mins. Merryline T. Gappi, City Agriculturist, Meljoy R. Gappi, Aquaculture Technician and Fishery Coordinator and A.T. assigned in the client's barangay

None


SEED CERTIFICATION

ABOUT THE SERVICE

Accredited seed growers in the City can request for ocular inspection of standing crop planted registered seeds; collection of sample seeds for laboratory analysis and issuance of tags which pas


- Certification from the Seed Inspector

- Accredited seed growers

WHAT ARE THE REQUIREMENTS - ID or any Proof of membership in a Seed Growers Association


FEES/ CHARGES


- SFRs/ Fishpond owners

328


ING TIME

PERSON IN-CHARGE/

RESPONSIBLE

FEES/ CHARG

ES1 Request for field

inspection Schedule date of inspection

30 mins. Merryline T. Gappi, City Agriculturist, Manama C. Aganon, A.T.; Jeanette L. Nalundasan,A. T.; Osmundo C. Pastor, A.T.

None

2 Follow-up result of Seed Laboratory analysis

Discuss result with the client and release seed tags if the seed passed the quality control

1 hour Merryline T. Gappi, City Agriculturist, Manama C. Aganon, A. T. and Jeanette L. Nalundasan, A. T.

None


- Concerned barangay official or resident who wish to organize/ reorganize their associatio


RE-STRENGTHENING OF AGRI-RELATED CIVIL SOCIETY ORGANIZATION

ABOUT THE SERVICE

Farmers, women and youth group members who wish to be reorganized can seek assistance the organization/ reorganization of agri-related civil society organizations to become more active an effective partners in development.

WHO MAY AVAIL OF THE SERVICE - Officers and members of the organization

- Tuesdays to Fridays: 8:00 A. M. - 5:00 P.M.


- P 300.00 per sample for laboratory analysis

- Mondays: 1:00 P.M. - 5:00 P.M.

FEES/ CHARGES


329


ING TIME

PERSON IN-CHARGE/

RESPONSIBLE

FEES/ CHARG

ES1 Request for the

conduct of organization or re-organization of agri-related organization with a request letter

Records the name, address, contact number and purpose of the client and relay the information to concerned staff

10 mins May Kristine V. Baleoac, Marivic U. Marzan, Admin Aide

None

Schedule date of meeting and make appointments

30 mins. Merryline T. Gappi, City Agriculturist, and Agricultural Technologists assigned in the requesting organization (Manama C. Aganon, Nelia P. atuan, Erlinda D. Cabuyadao,Ferdinand B. Casil, Jr., Nelson C. Diculen, Randy T. Opelac, Osmundo C. Pastor, Adelaida C. Quigao, Mark Allan L. Abad, Eliemar D. Ragadi, Cherry May T. Romerona , Jeanette L. Nalundasan, Meljoy R. Gappi)

None


FEES/ CHARGES - None


- Letter of Intent or request letter

330

2 Follow-up schedule for confirmation

Provide the final schedule and advise the requesting farmer that all members should attend the meeting to ratify their by-laws

30 mins. Merryline T. Gappi, City Agriculturist, and Agricultural Technologists assigned in the requesting organization (Manama C. Aganon, Nelia P. atuan, Erlinda D. Cabuyadao,Ferdinand B. Casil, Jr., Nelson C. Diculen, Randy T. Opelac, Osmundo C. Pastor, Adelaida C. Quigao, Mark Allan L. Abad, Eliemar D. Ragadi, Cherry May T. Romerona , Jeanette L. Nalundasan, Meljoy R. Gappi)

None




- Farmers listed in the Registry System for Basic Sectors in Agriculture (RSBSA)

WHAT ARE THE REQUIREMENTS - Skecth map of farm location

CROP INSURANCE ASSISTANCE

ABOUT THE SERVICE

Enrollment of farmers listed in the Registry System for Basic Sectors in Agriculture (RSBSA) t apply for crop insurance for palay, corn and vegetables with the Philippine Crop Insurance Corpora


- 1 copy each of 2 valid ID cards

331


ING TIME

PERSON IN-CHARGE/

RESPONSIBLE

FEES/ CHARG

ES1 Apply for crop

insuranceCheck name of farmer if included in the Registry Sectors of Basic Services in Agriculture (RSBSA)

15 mins. Merryline T. Gappi, City Agriculturist, May Kristine V. Baleoac, Marivic U. Marzan, Admin. Aide.

None

2 Provide data on the crop and area to be insured

Assist client in the filling-up the form

1 hour Merryline T. Gappi, City Agriculturist, May Kristine V. Baleoac, Marivic U. Marzan, Admin. Aide. and AT assigned in the applicants barangay

None




WHO MAY AVAIL OF THE SERVICE - President/ Chairman of organized, active and SEC registered farmer associations

WHAT ARE THE REQUIREMENTS - Xerox copy of SEC Registration - Letter of Intent


PRE AND POST HARVEST FACILITIES

ABOUT THE SERVICE

Clients may seek assistance in the availment of pre and post harvest facilities for their associa to minimize pre and post harvest losses.

332


ING TIME

PERSON IN-CHARGE/

RESPONSIBLE

FEES/ CHARG

ES1 Inquire the

requirements for the availment of farm machineries

Provide the requirements in availing preferred farm machineries after getting the name, address, contact number and purpose of client

15 mins. Merryline T. Gappi, City Agriculturist; Marivic U. Marzan, Admin Aide; May Kristine V. Baleoac, Admin Aide and ATs assigned in the applicant's barangay.

None

2 Submit completely accomplished documents for endorsement

Xerox the documents for file

4 hours Merryline T. Gappi, City Agriculturist; Randy T. Opelac, Agricultural Engineer I, May kristine V. Baleaoc and Marivic U. Marzan, Admin Aide and AT assigned in the applicant's barangay

None

Provide feedback gathered from concerned agency/ies 5 days after submission of documents.

15 mins. Merryline T. Gappi, City Agriculturist, Randy T. Opelac, Agriculture Engineer I and concerned AT of the requesting organization

None



333


ING TIME

PERSON IN-CHARGE/

RESPONSIBLE

FEES/ CHARG

ES1 Request technical

assistance in the operation and maintenance of livelihood project

Conducts dialogue with the client to know what assistance will be provided

4 hours Merryline T. Gappi, City Agriculturist, Manama C. Aganon, A.T., Erlinda D. Cabuyadao, A.T., Jeanette L. Nalundasan, A.T., Adelaida C. Quigao, A.T.

None


- None



- Officers and members of OBOP or Livelihood Projects

WHAT ARE THE REQUIREMENTS - Included in the list of active registered organizations in the office

FEES/ CHARGES

- RIC women organizations

LIVELIHOOD ASSISTANCE

ABOUT THE SERVICE

Clients may seek technical assistance in the smooth operation and maintenance of existing livelihood projects in the different barangays.


334


ING TIME

PERSON IN-CHARGE/

RESPONSIBLE

FEES/ CHARG

ES1 Request for the

issuance of certification as bonafide farmer

Checks name of farmer in the list of bonafide farmers

10 mins. Merryline T. Gappi, City Agriculturist; May Kristine V. Baleoac, Marivic U. Marzan, Admin Aide and A.T. assigned in the barangay of the requesting farmer

None

2 Receives the certifcate and signs in the logbook and receiving copy

Prepares, issues and file the receiving copy

15 mins. May Kristine V. Baleoac and Marivic U. Marzan, Admin Aide.


- Included in the Masterlist of Farmers in the City for the last 3 years - Valid ID


- Community Tax Certificate



ABOUT THE SERVICE

Farmer can request for the issuance of certification as bonafide farmer in the City

WHO MAY AVAIL OF THE SERVICE - All bonafide farmer of the City


ISSUANCE OF CERTIFICATION AS BONAFIDE FARMER

335


ING TIME

PERSON IN-CHARGE/

RESPONSIBLE

FEES/ CHARG

ES1 Submit letter of request Receives the letter,

record the date, name, address and purpose in the logbook and inform the City Agriculturist for action

15 mins. Merryline T. Gappi; May Kristine V. Baleoac; Marivic U. Marzan

None

2 Follow-up request through phone call, SMS or personal visit to the office

Provide feedback downloaded by the Office of the Mayor

10 mins. Merryline T. Gappi,, May Kristine V. Baleoac and Marivic U. Marzan

None

3 Receive seedlings & sign in the logbook

Releases seedlings to requesting organization or party. Conducts simple briefing on the methods of planting

30 mins. Ariseo T. Gonzales, Reynaldo U. Salvatera, Farm Worker, Jose M. Ragadi, Rodel M. Dadubo, Admin Aide III

Cost of seedlings


- Mondays to Saturdays: 8:00 A. M. - 5:00 P.M.


- Private citizens/ agencies

- Schools, religious organizations - Barangay Council - Non-government organizations

FEES/ CHARGES - For Organizations - Free


- Resident of the City of Batac

Various organizations, schools, farmers and private individuals can request for forest and fruit seedlings to be planted in their respective community or schools or hills/ mountains in support to the city's "SAVE THE QUIAOIT RIVER, SAVE OUR MOUNTAINS AND WATERSHED" program as w


- Farmers within the City

WHAT ARE THE REQUIREMENTS - Request Letter to be approved by the City Mayor

REQUEST FOR FOREST/ FRUIT TREE SEEDLINGS TO SUPPORT THE CLEAN & GREEN PROGRAM OF THE CITY

ABOUT THE SERVICE

336

ommit

pment

shery-ultural

ed/civilrojects

OW

etable

RSBSA

337

FORMS

N/A

N/A

338

FORMS

N/A

m

339

FORMS

Request

Form

N/A

cal

nal pon

340

FORMS

N/A

N/A

d with ssed

341

FORMS

N/A

Seed Tags

on to b

for nd

342

FORMS

Request

Letter

N/A

343

N/A

o tion.

344

FORMS

Crop insurance forms

N/A

ations

345

FORMS

DA Form

s

DA Form

s

N/A

346

FORMS

N/A

347

FORMS

Proforma of

certificatio

n

348

FORMS

N/A

N/A

N/A

tree e

well as

N

336

ROBERT S. PUNGITLAN

BONIFACIO E. TAGATAC III

Request for Vaccination Services ROBERT S. PUNGITLAN


Issuance of Shipping Permit ROBERT S. PUNGITLAN


ROBERT S. PUNGITLAN


Veterinary Routine Procedures ROBERT S. PUNGITLAN


Issuance of Slaughter Permit ROBERT S. PUNGITLAN

EMMANUEL D CORPUZ

SHIERVEE JUN T. ADALEM

JOSPEH L. GAOIRAN

Weighing of Animals DEHESREY AGUIBITIN

HONEYLET CAMANGEG

VISION:

9 mins.

2 hrs and 10 mins.Treatment of Sick Livstock, Poultry and Pets

18 mins.

40 mins.

3 hrs and 10 mins.Monitoring and Inspection of Livestock and Poultry to be infected with diseases

The office is the primary arm of the City Government for quality implementation of animal healthcare program and delivery of services for the welfare of the general populace.

RESPONSIBLE TIME per transactionFRONTLINE SERVICES

MISSION:

To oversee the implementation of animal health care program and provide immediate action andeffective public service to clients and empowering them to become active partners in ensuringlivestock production for food and draft purpose for a better quality of life.

PERPORMANCE PLEDGES:We, employees of the Office of the City Veterinarian commit ourselves to provide quality service in

maintaining the general health of the Livestock sector to ensure production of sound, healty meat and draft power for thr welfare of the general public.

PERSONS RESPONSIBLE

2 hrs and 10 mins.

6 mins.

OFFICE OF THE CITY VETERINARIANHead of Office: DR. ROBERT S. PUNGTILAN

1st Floor, City Hall Building, & Brgy, #20-N Colo, City of BatacTel. No. (077) 792-2071

337

Slaughtering of Food Animals EMMANUEL D. COPRUZ


JOSPEH L. GAOIRAN JR.

FRANCIS CLAVO

CRISTETO AGR RUBEN GAMBOA

Post Abattoir Operation EMMANUEL D CORPUZ


JOSPEH L. GAOIRAN

Assistance to Researchers EMMANUEL D CORPUZ


JOSPEH L. GAOIRAN

ABOUT THE SERVICE: Provision of medication to sick livestock, poultry and pets.

WHO MAY AVAIL OF THE SERVICE:Farmers and pet owners

WHAT ARE THE REQUIREMENTS:None

FEES/CHARGES:none

SCHEDULE OF AVAILABILITY OF THE SERVICE:Mondays to Fridays8:00 AM to 5:00 PM



SERVICE PROVIDER

PROCESSING TIME


PONSIBLE

FEES /CHARGES FORMS

1 10 minutes Bonifacio Tagatac III NONE NONE

Dr. Robert Pungtilan

TREATMENTS OF SICK LIVESTOCK, POULTRY AND PETS

13 hrs and 23 mins.

15 mins.

2 hrs. and 5 mins.

Report his problem to the office

Records the name of the client in the logbook & schedule the visit

338

2 2 hrs. Bonifacio Tagatac IIIDr. Robert Pungtilan

ABOUT THE SERVICE:Massive vaccination of large animals and dogs to prevent disease occurence.

WHO MAY AVAIL OF THE SERVICE:farmers and pet owners

WHAT ARE THE REQUIREMENTS:vaccination records for dogsapproved letter request

FEES/CHARGES:P75.00 per dog




SERVICE PROVIDER

PROCESSING TIME


PONSIBLE

FEES /CHARGES FORMS

1Follow-up the request to the office

Schedules the activity

10 min. Bonifacio Tagatac III

n/a n/a


2Performs vaccination

5 min. Dr. Robert Pungtilan

n/a n/a

Bonifacio Tagatac III

3Pay corresponding fees.

Issue Official receipt

3 min Treasury Collectors

P75.00 Official Receipt

REQUEST FOR VACCINATION SERVICES


Prepare the animal to be

treated

Provide nescessary treatment


Bring animal to designated areas

during vaccination.

339

ABOUT THE SERVICE: Certificate issued to livestock and poultry going out of the Province.

WHO MAY AVAIL OF THE SERVICE:Livestock and poultry farmers

WHAT ARE THE REQUIREMENTS:Vaccination recordsCertificate of Ownership/Transfer Certificate of Ownership of Large Cattle

FEES/CHARGES:P50.00 per Head

SCHEDULE OF AVAILABILITY OF THE SERVICE:Mondays to Fridays8:00 AM to 5:00 PMSundays: 9:00 AM to !2:00 NN



SERVICE PROVIDER

PROCESSING TIME


PONSIBLE

FEES /CHARGES FORMS

1 10 min.Bonifacio

Tagatac IIIn/a n/a


2 30 min.Dr. Robert Pungtilan

P50.00

Reynaldo Pacunayen

ISSUANCE OF SHIPPING PERMIT


Request the service to the office

Records the name of the client in the logbook

Shipping Permit Official Receipt

Inspect the animal and issue shipping permit with Official Receipt

Bring the animal to the Livestock Auction

340


WHO MAY AVAIL OF THE SERVICE:farmers

WHAT ARE THE REQUIREMENTS:vaccination recordsfarm records(if animals came from other farms)

FEES/CHARGES:none




SERVICE PROVIDER

PROCESSING TIME


PONSIBLE

FEES /CHARGES FORMS

110 min. Bonifacio

Tagatac IIIn/a n/a


2Prepare the animal/flock

Provide the requested service

3 hrs. Dr. Robert Pungtilan

n/a n/a

MONITORING AND INSPECTION OF LIVESTOCK AND POULTRY SUSPECTED TO BE INFECTED WITH DISEASES


Inspection of reported livestock and poultry suspected to be infected with diseases andinstitution of probable measures to control further spread of the contagion.

Request the service to the

office

Records the name of the client in the logbook and schedule the

visit

341

ABOUT THE SERVICE:Castration, vitamin/mineral supplementation, deworming, etc.

WHO MAY AVAIL OF THE SERVICE:Farmers and pet owners

WHAT ARE THE REQUIREMENTS:Vaccination/Deworming Records

FEES/CHARGES:none




SERVICE PROVIDER

PROCESSING TIME


PONSIBLE

FEES /CHARGES FORMS

110 min. Bonifacio

Tagatac IIIn/a n/a


2Prepare the animal

Provide the requested service

2 hrs. Dr. Robert Pungtilan

n/a n/a

ABOUT THE SERVICE: (Brief description)Certificate issued to animals that are fit for slaughter.

WHO MAY AVAIL OF THE SERVICE:meat vendors, farmers,

x-x--x-x-x-x- END OF TRANSACTIONS -x-x-x-x-x-x-x

ISSUANCE OF SLAUGHTER PERMIT

VETERINARY ROUTINE PROCEDURES

Request the service to the

office

Records the name of the client in the logbook and schedule the

visit

342

WHAT ARE THE REQUIREMENTS:Certificate of Ownership/Transfer Certificate of Ownership of Large Cattle

FEES/CHARGES:P50.00

SCHEDULE OF AVAILABILITY OF THE SERVICE:daily6:00 AM to 10:00 AM2:00 PM to 6:00 PM



SERVICE PROVIDER

PROCESSING TIME


PONSIBLE

FEES /CHARGES FORMS

1 Inspect the animal

5 min Dr. Robert Pungtilan

n/a n/a

Emmanuel CorpuzShiervee Jun AdalemJoseph Gaoiran Jr.

2 1 min Emmanuel Corpuz

P50.00

Shiervee Jun AdalemJoseph Gaoiran Jr.Edibert Bareng

Noel Narciso

Maureen Ava AlvaradoMariejean LuluquisenMichael Jhon SoliguenCherrie Ann LagmayNina Jessica GabrielRyan Caesar Ambrocio

Veterinary Health Certificate and Shipping Permit for animals coming from other towns/cities/provinces.

Slaughter Permit Official Receipt

Issue Slaughter Permit with Official Receipt

Pay corresponding fees

Bring the animal to the City Slaughterhouse


343

ABOUT THE SERVICE:

WHO MAY AVAIL OF THE SERVICE:meat vendors, traders/handlers, farmers

WHAT ARE THE REQUIREMENTS:Slaughter PermitCertificate of Ownership/Transfer Certificate of Ownership of Large CattleVeterinary Health Certificate and Shipping Permit for animals coming from other towns/cities/provinces.

FEES/CHARGES:Hog P30.00Cattle/Carabao/Buffalo P40.00

SCHEDULE OF AVAILABILITY OF THE SERVICE:daily6:00 AM to 10:00 AM2:00 PM to 6:00 PM



SERVICE PROVIDER

PROCESSING TIME


PONSIBLE

FEES /CHARGES FORMS

15 min Dehesrey

Aguibitinn/a n/a

Honeylet Camangeg

2Weighs the animal.

2 min Dehesrey Aguibitin

n/a n/a

Honeylet Camangeg

3Pay corresponding f

Issue weighing slip with cash ti k t

2 min Dehesrey Aguibitin

P50.00

Honeylet Camangeg

WEIGHING OF ANIMALS

Affix his/her signature to the monitoring form

weighing slip; Cash

Tickets


All food animals for slaughter must be weighed and individuals who need to weigh theiranimals either for commercial or any other purposes can avail of the service.

Bring the animal to the City

Weighing Scale located at the

City Slaughterhouse

Records needed

information to the monitoring

form and logbook.

344


WHO MAY AVAIL OF THE SERVICE:meat vendors, caterings, carinderias/restaurants, private individuals

WHAT ARE THE REQUIREMENTS:Weighing slipCertificate of Ownership/Transfer Certificate of Ownership of Large CattleVeterinary Health Certificate and Shipping Permit for animals coming from other towns/cities/provinces.

Slaughter Permit

FEES/CHARGES:Hog Cattle Poultry

Slaughter Fee P35.00 P60.00 P1.75Corral Fee P20.00 P40.00 P0.50Ante-mortem Fee P6.00 P14.00 P0.30Post-mortem Fee P0.50 per kilogram Post Abattoir Fee P6.00 P14.00 P 0.30Meat Delivery Fees P30.00 P50.00

SCHEDULE OF AVAILABILITY OF THE SERVICE:market days: Thurdays & Sundays 10:00 p.m. to 6:00 a.m.

ordinary days: Mondays, Tuesdays, Wednesdays, Fridays & Saturdays 12:00 a.m. to 6:00 a.m.

for private individuals: daily 2:00 p.m. to 11:00 p.m.



SERVICE PROVIDER

PROCESSING TIME


PONSIBLE

FEES /CHARGES FORMS

1 Conduct Ante-mortem i ti d

5 min Emmanuel Corpuz

n/a n/a

Shiervee Jun AdalemJoseph Gaoiran Jr.

All individuals engaged in business involving livestock and poultry for commercial purposesand for home consumption are required to have them slaughtered at the City Slaughterhouse.

Proceed to the City Slaughterhouse to register livestock for slaughter

SLAUGHTERING OF FOOD ANIMALS

345

2 min Francisco Clavo n/a n/a

Ruben GamboaCristetoAgres

Allows the food animal to rest.

*6-12 hrs for vendors

Francisco Clavo n/a n/a

Ruben Gamboa

CristetoAgres

1 hr Emmanuel Corpuz n/a n/a

Shiervee Jun Adalem

Joseph Gaoiran Jr.

5 min Emmanuel Corpuz n/a n/a

Shiervee Jun Adalem

Joseph Gaoiran Jr.

1 min Emmanuel Corpuz n/a n/a

Shiervee Jun Adalem

Joseph Gaoiran Jr.

2 10 min Emmanuel Corpuz n/a n/a

Shiervee Jun Adalem

2 min Emmanuel Corpuz n/a

Shiervee Jun Adalem

Joseph Gaoiran Jr.

3 3 min Emmanuel Corpuz

Shiervee Jun Adalem

Joseph Gaoiran Jr.

Edibert BarengNoel NarcisoMaureen Ava AlvaradoMariejean Luluquisen

Michael Jhon Soliguen

Cherrie Ann Lagmay

Nina Jessica Gabriel


*30 min for private individuals

Supervises the slaughtering of food animal by licensed butchers.

Conduct Post-mortem examination.

refer to D. Fees and Charges

Pay corresponding fees.

Assesses, collects fees and issues Official Receipt.

Receives and records the food animal for slaughter in the logbook

Official Receipt

Marking/stamping of the carcass.

Inspect and receive the carcasses and organs.

Releases the carcasses and organs.

Issues Meat Inspection Certificate or Condemnation Slip.

Meat Inspection Certificate/Condemnation Slip


346

ABOUT THE SERVICE:

WHO MAY AVAIL OF THE SERVICE:meat vendors, meat traders

WHAT ARE THE REQUIREMENTS:Meat Inspection Certificate

FEES/CHARGES:pork beef/carabeef dressed chicken

Post Abattoir Fee P6.00 P14.00 P 0.30

SCHEDULE OF AVAILABILITY OF THE SERVICE:daily3:00 AM to 6:00 PM



SERVICE PROVIDER

PROCESSING TIME


PONSIBLE

FEES /CHARGES FORMS

1Verifies the document

5 min Emmanuel Corpuz


2Unload the meat and distribute

Conduct inspection

5 min Emmanuel CorpuzShiervee Jun AdalemJoseph Gaoiran Jr.

3 5 mins Emmanuel Corpuz

pork=P6.00

Shiervee Jun Adalem

Beef/Carabeef P14.00

Joseph Gaoiran Jr.

Chicken= P0.30

Edibert Bareng

Noel Narciso

All meat that enters the wet markets, meat shops, supermarkets, etc. shall undergo postabattoir inspection.

Presents the Meat Inspection Certificate

Meat Inspection Certificate

Pay corresponding fees

Issue Official Receipt/Cash Tickets

Official Receipt Cash Tickets

POST ABATTOIR OPERATION

347

Maureen Ava AlvaradoMariejean LuluquisenMichael Jhon SoliguenCherrie Ann LagmayNina Jessica GabrielRyan Caesar Ambrocio


WHO MAY AVAIL OF THE SERVICE:students, private individuals

WHAT ARE THE REQUIREMENTS:Letter request of the school or person approved by the Local Chief Executive.

FEES/CHARGES:n/a

SCHEDULE OF AVAILABILITY OF THE SERVICE:market days: Thurdays & Sundays 10:00 p.m. to 6:00 a.m.ordinary days: Mondays, Tuesdays, Wednesdays, Fridays & Saturdays 12:00 a.m. to 6:00 a.m.



SERVICE PROVIDER

PROCESSING TIME


PONSIBLE

FEES /CHARGES FORMS

1 5 min Emmanuel Corpuz n/a n/a


2 2 hrs. Emmanuel Corpuz n/a n/aShiervee Jun AdalemJoseph Gaoiran Jr.

Any individual or students conducting a research about food animals and the parasites withinit, slaghtering procedures, etc.


Presents the approved letter

request.

Receives and verifies the letter

request.

Register his/her name in the logbook and do the research.

Assists the researchers


ASSISTANCE TO RESEARCHERS

348

NAME POSITION TITLE

Engr. Albert D. Chua City Mayor

Jeffrey Jubal C. Nalupta City Vice Mayor

Gwyneth S. Quidang Sangguniang Panlungsod Member I

Medeldorf M. Gaoat Sangguniang Panlungsod Member I

Joel R. Garcia Sangguniang Panlungsod Member I

Elmer D. Pungtilan Sangguniang Panlungsod Member I

Jeremiah Jawaharlal Nalupta Sangguniang Panlungsod Member I

Avelard Ibarra F. Crisostomo Sangguniang Panlungsod Member I

Macarthur A. Aguinaldo Sangguniang Panlungsod Member I

Bernardo K. Marders Sangguniang Panlungsod Member I

Jaime S. Tanagon Sangguniang Panlungsod Member I

Mary Coleen Columbia L. Cajigal Sangguniang Panlungsod Member I

Johann Emmanuel C. Nalupta Sangguniang Panlungsod Member I

CITY OFFICIALS

349

NAME POSITION TITLE

GLADYS R. LAGURA City Government Department Head I (SP Secretary)

MARLON F. SORIA City Government Department Head I (CHRMO)

NORALYN I. MANAHAN City Government Department Head I (CPDC)

WILMA T. ICUSPIT City Government Department Head I (City Budget Officer

FLORIDA S. CADANO City Government Department Head I (City Accountant)

NORIEL BENSON R. TABUNAN City Government Department Head I (City General Services Officer)

VERONICA D. GARCIA City Government Department Head I (City Treasurer)

RONALD JOHN P. GABRIEL City Government Assisstant Department Head I (City Assisstant Treasurer)

EDSEL P. CORPUZ City Government Department Head I (City Assessor)

FELICITAS M. QUIDILLA City Government Assisstant Department Head I (Assisstant City Assesor)

LORLYN FLORDELIZ P. ULIT City Government Department Head I (City Civil Registrar)

ALICIA A. AGBAYANI City Government Department Head I (City Health Officer)

LILIBETH D. MALIGSAY City Government Department Head I (City Social Welfare Dev't Officer)

MERRYLINE T. GAPPI City Government Department Head I (City Agriculturist)

ROBERT S. PUNGTILAN City Government Department Head I (City Veterinarian)

HILARION G. NALUPTA City Government Department Head I (City Engineer)

RICHARD A. PUNGTILAN City Government Department Head I (City Building Official)

CITY GOVERNMENT DEPARTMENT HEADS and CITY GOVERNMENT ASSISTANT DEPARTMENT HEADS

350

POSITION TITLE

OFFICE OF THE CITY MAYORA. Personal Staff 1 Jocelyn Christie D. Villavicencio Private Secretary2 Maribeth T. Amboni Clerk IVB. Tourism and Events Section1 Merlyn T. Gorospe Tourism Operations Officer I2 Mark Khey P. German Administrative Aide IV (Clerk II)3 Martina Isabela Clarrisse M. Daguio Administrative Aide IV (Clerk II)C. Records Section1 Chrisma Cheryl C. Calderon Administrative Officer III (Records Officer II)2 Ernest Jeone C. Parbo Administrative Assistant II (Clerk IV)3 Nikko A. Baustisa Administrative Aide IV (Clerk II)D. Business Permits & Licenses Section1 Arnila B. Lacambra Licensing Officer II2 Ella May Dolores M. Castro License Inspector II3 France Michelle P. Dacanay Administrative Aide IV (Clerk II)E. Public Affairs, Information and Assistance Section1 Rhaian A. Gamet Community Affairs Officer I2 Sheila Mae L. Ila Administrative Aide IV (Clerk II)F. Environment Management Section – NoneG. City Disaster Risk Reduction Management Division

1 Arvin Francis N. Lumang Local Disaster Risk Reduction Management Officer IV

2 Charles Allen T. Rosario Local Disaster Risk Reduction Management Assistant

H. Economic Enterprises Management Section-Public Market1 Domingo P. Garcia Market Supervisor II2 Danilo P. Agulay Market Supervisor I3 Gene T. Muñoz Market Inspector II4 Kristel Joy D. Austria Administrative Aide VI (Clerk III)5 Florante C. Mangapit Administrative Aide III (Utility Worker II)6 Elmer M. Ragadi Administrative Aide III (Utility Worker II)

CITY GOVERNMENT DEPARTMENT HEADS and CITY EMPLOYEES

NAME

351

POSITION TITLENAME

7 Marino G. Arzaga Administrative Aide III (Utility Worker II)8 Emerson G. Rocutan Administrative Aide III (Utility Worker II)9 Lauro G. De la Cruz Administrative Aide III (Utility Worker II)10 Constante M. Quilon Administrative Aide III (Utility Worker II)11 Allan G. Tumblod Administrative Aide III (Utility Worker II)12 Gaudencio A. De la Cruz Administrative Aide III (Utility Worker II)13 Jesus L. Quitang Administrative Aide III (Utility Worker II)14 Nelson M. Lanuza Administrative Aide III (Utility Worker II)

1 Manuelito A. Laud Administrative Aide III (Laborer II)2 Blair Angelo R. Marcos Administrative Aide III (Laborer II)3 Cherie Ann R. Castillo Administrative Aide III (Laborer II)4 Thomas Elmer D. Marcos Administrative Aide III (Driver I)5 Albert G. Dutdut Administrative Aide III (Driver I)OFFICE OF THE CITY ADMINISTRATION1 Windell D. Chua City AdministratorOFFICE OF THE SECRETARY TO THE SANGGUNIANG PANLUNGSOD1 Gladys R. Lagura City Government Department Head IA. Administrative Section2 Rizalina Josefina P. Demdem Administrative Officer II3 Bonn Roger G. Rosales Administrative Aide VI (Clerk III)4 Michael M. Galacgac Administrative Aide VI (Clerk III)5 Ramil F. Rante Administrative Aide IV (Driver II)B. Franchise Section - NoneC. Resolutions and Ordinances Section - None1 Ronald P. Beltran Administrative Asssistant II (Clerk IV)2 Mia Prima M. Mesina Administrative Aide VI (Clerkl III)D. Journal & Minutes Section - NoneE. City Library Section1 Cherill S. Malicad Librarian IOFFICE OF THE SANGGUNIANG PANLUNGSOD - SECRETARIAT (CASUAL)1 Antonia Elizabeth G. Yaplag Administrative Aide VI (Clerk III)2 Kathielyn R. Ilayat Administrative Aide VI (Clerk III)

OFFICE OF THE MAYOR - MARKET - CASUAL

352

POSITION TITLENAME

OFFICE OF THE SANGGUNIANG PANLUNGSOD - LEGISLATIVE (CASUAL)1 Noemi Grace L. Rosario Administrative Aide III (Clerk I)2 Ciara May C. Rasco Administrative Aide III (Clerk I)3 Maydawn M. Cariaga Administrative Aide III (Clerk I)4 Florante Pablo R. Lumang Administrative Aide III (Clerk I)5 Liezl D. Mangabat Administrative Aide III (Clerk I)6 Marites B. Ragadi Administrative Aide III (Clerk I)7 Joanne Marie Q. Macugay Administrative Aide III (Clerk I)8 Anielou D. Puringue Administrative Aide III (Clerk I)9 Janinah Grace C. Morota Administrative Aide III (Clerk I)10 Janice B. Rubio Administrative Aide III (Clerk I)11 Jeffrey John G. Sarian Administrative Aide III (Clerk I)12 Donnel C. Binala Administrative Aide II (Messenger)13 Ronnel R. Purisima Administrative Aide II (Messenger)14 Wendell L. Cabanatan Administrative Aide II (Messenger)15 Jonel U. Mangabat Administrative Aide II (Messenger)16 Foxdyrell A. Flojo Administrative Aide II (Messenger)17 Czarina Jay F. Lagmay Administrative Aide II (Messenger)18 Lauro B. Ronduen Administrative Aide II (Messenger)19 Jaime P. Tanagon, Jr. Administrative Aide II (Messenger)20 Manny T. Tapac Administrative Aide II (Messenger)21 Ronald Ronie O. Puyot Administrative Aide II (Messenger)22 John Ryan G. Rosario Administrative Aide II (Messenger)

OFFICE OF THE CITY LEGAL OFFICER – None

OFFICE OF THE CITY HUMAN RESOURCE MANAGEMENT OFFICER1 Marlon F. Soria City Government Department Head I (CHRMO)2 Helen T. Tulali Administrative Officer V (HRMO III)3 Jian Francis C. Rosario Administrative Assistant II (HRM Asst II)4 K-Mar S. Sulit Administrative Aide IV (Clerk II)

OFFICE OF THE HRMO – PUBLIC ASSISTANCE AND TRAFFIC SECTION

1 Glenda V. Angeles Administrative Aide IV (Communication Equipment Operator I)

2 Gina L. Bulong Administrative Aide IV (Communication Equipment Operator I)

353

POSITION TITLENAME

3 Fernando J. Agustin Traffic Aide I4 Rafael U. Basamot Traffic Aide I5 Generoso C. Bulong Traffic Aide I6 Samuel C. Bondoc Traffic Aide I7 Ricarte C. Corpuz Traffic Aide I8 Joel D. Jimenez Traffic Aide I9 Artemio P. Ramos Traffic Aide I10 Placido F. Suagao Traffic Aide I11 Fredelito J. Verganio Traffic Aide I12 Sanny D. Umipig, Sr. Traffic Aide I

OFFICE OF THE CITY PLANNING & DEV'T COORDINATOR1 Noralyn I. Manahan City Government Department Head I (CPDC)2 Gabriel Angelo D. Gudoy Administrative Aide IV (Clerk II)A. Plans & Programs Section1 Michelle G. Manuel Project Development Officer II2 Paul Anthony R. Layaoen Zoning Officer I3 Indalecio P. Arcangel Draftsman II

B. Plans & Programs Section1 Jennifer P. Manzano Assistant StatisticianC. Information and Communication Technology Section1 Ronel P. Tute Computer Operator I

2 Robert Joe Y. Pagtama Computer Operator I

OFFICE OF THE CITY BUDGET OFFICER

1 Wilma T. Icuspit City Government Department Head I (City Budget Officer)

2 Venus C. Flojo Administrative Officer II (Budget Officer I)3 Ferrylou B. Tamayo Administrative Aide VI(Clerk III)

4 Christine Mae M. Bayanggos Administrative Assistant II (Budgeting Assistant)

OFFICE OF THE CITY ACCOUNTANT

1 Florida S. Cadano City Government Department Head I (City Accountant)

2 Joselle Mariya C. Arcibal Accountant I

354

POSITION TITLENAME

3 Rose Marie A. Oallesma Administrative Assistant III (Senior Bookkeeper)

4 Christine Gay D. Alcoy Administrative Assistant II (Accounting Clerk III)

5 Susan R. Opelac Administrative Assistant II (Accounting Clerk III)

6 Angelica S. Yumul Administrative Assistant II (Accounting Clerk III)

7 Rosemarie N. Agtani Administrative Assistant II (Accounting Clerk III)

8 Sherryl Mae V. Ulit Administrative Aide IV (Clerk II)

9 Estrella A. Pucan Administrative Officer II

OFFICE OF THE CITY GENERAL SERVICES OFFICER

1 Noriel Benson R. Tabunan City Government Department Head I (City General Services Officer)

A. Procurement, Supply and Property Section

1 Wendelina C. Rosario Administrative Officer IV

2 Ferdinand G. Alibuyog Administrative Officer I (Supply Officer I)

3 Charmain Mae T. Rosario Administrative Assistant II4 Mark Angelo V. Sabas Administrative Aide IV (Clerk II)B. Electrical Section1 Michael John D. Tadifa Engineer I ( Electrical Engineer)2 Robert Q. Ulit Administrative Aide VI ( Electrician II)3 Canor A. Torrate Administrative Aide IV ( Electrician I)4 Jonathan T. Batay Administrative Aide IV ( Electrician I)C. Janitorial Services Section1 Roger B. Saguiguit Administrative Aide IV (Driver II)2 Nestor A. Dela Cruz Administrative Aide IV (Driver II)3 Ariel R. Austria Administrative Aide IV (Driver II)4 Rowelle B. Gabay Administrative Aide IV (Driver II)5 Joegiet C. Labayan Administrative Aide IV (Driver II)6 Anthony B. Paraoan Administrative Aide IV (Driver II)7 Elizabeth I. Icuspit Administrative Aide III ( Utility Worker II)

355

POSITION TITLENAME

8 Josephine B. Cuanang Administrative Aide III ( Utility Worker II)9 Mark Anthony C. Laitan Administrative Aide III ( Utility Worker II)10 Mercidita J. Zuniega Administrative Aide III ( Utility Worker II)11 Joseph Jojo M. Ulit Administrative Aide III (Laborer II)12 Marilyn D. Tamayo Administrative Aide III (Laborer II)13 Richard S. Princesa Administrative Aide III (Laborer II)14 Roland A. Corpuz Administrative Aide III (Laborer II)15 Marco C. Etac Administrative Aide III (Laborer II)16 Prudencio Q. Tamana Administrative Aide III (Laborer II)OFFICE OF THE CITY TREASURER

1 Veronica D. Garcia City Government Department Head I(City Treasurer)

2 Ronald John P. Gabriel City Government Asst. Dept. Head I(City Assistant Treasurer)

A. Administrative Section1 Vanny C. Gamet Local Treasury Operations Officer IB. Cash Section1 Lerrybeth B. Juarez Administrative Assistant II (Disbursing Officer

II)C. Real Property Tax Section1 Ruth Angelica Q. Agulay Local Revenue Collection Officer I2 Reynaldo P. Pacunayen Revenue Collection Clerk III3 Wilhelmina P. Aliazas Revenue Collection Clerk II4 Felicidad D. Labayan Revenue Collection Clerk II5 Aris A. Badanguio Revenue Collection Clerk II6 Avelina C. Calautit Revenue Collection Clerk II7 Virginia C. Castro Revenue Collection Clerk IID. Business Permits, Licenses & Other Fees1 Harold B. Aguibitin Revenue Collection Clerk II

2 Jefferson B. Fernandez Revenue Collection Clerk I

E. Market and Slaughterhouse Section1 Edibert L. Bareng Revenue Collection Clerk III2 Joemar S. Ordonia Revenue Collection Clerk II3 Maria Paz B. Quiaoit Revenue Collection Clerk II4 Randy L. Narciso Revenue Collection Clerk II

356

POSITION TITLENAME

5 Noel P. Narciso Revenue Collection Clerk II6 Maureen Ava A. Alvarado Revenue Collection Clerk II

7 Ryan Caesar S. Ambrocio Revenue Collection Clerk I

8 Cherry Ann Q. Lagmay Revenue Collection Clerk I

9 Niña Jessica B. Gabriel Revenue Collection Clerk I

10 Rachelle Anne Rose G. Rañga Revenue Collection Clerk I

11 Mariejean A. Luluquisen Revenue Collection Clerk I

12 Michael John L. Soliguen Revenue Collection Clerk I

13 Meverly Joy S. Abrojena Ticket Checker

14 Harley C. Caday Ticket Checker

15 June Jude V. Rigonan Ticket Checker

OFFICE OF THE CITY ASSESSOR

1 Edsel P. Corpuz City Government Department Head I (City Assessor)

2 Felicitas M. Quidilla City Government Asst. Dept. Head I(Assistant City Assessor)

A. Administrative and Assessment Records Management Section

1 Rolando S. Austria Local Assessment Operations Officer I

2 Charlie M. Abitong Assessment Clerk II3 Nenita R. Maduli Assessment Clerk IIB. Tax Mapping1 Concepcion D. Palalay Tax Mapper I

C. Appraisal and Assessment Section1 Emmanuel P. Batara Local Assessment Operations Officer I

OFFICE OF THE CITY CIVIL REGISTRAR

1 Lorlyn Flordeliz P. Ulit City Government Department Head I(CIty Civil Registrar)

2 Vic Andrew O. Cocson Registration Officer I

3 Joyce A. Ramos Assistant Registration Officer

357

POSITION TITLENAME

OFFICE OF THE CITY HEALTH OFFICER

1 Alicia A. Agbayani City Government Department Head I(City Health Officer)

2 Dimpna Cecilia D. Sare Rural Health Physician3 Catherine B. Pungtilan Administrative Aide IV (Clerk II)4 Joemar M. Pagtama Administrative Aide III (Driver I)A. Medical Laboratory Section1 Joy E. Racacho Medical Technologist II2 Noreen D. Gonzales Medical Technologist IIB. Rural Health Unit I1 Marilyn C. Aga Nurse III

2 Joanna Grace T. Blas Nurse II

3 Anne Bernadette C. Samsam Nurse I

4 John Christopher A. Lopez Nurse I

5 Jessie C. Barao Midwife III

6 Rosalinda A. Calautit Midwife II

7 Gina M. Pablo Midwife II

8 Melgene G. Alibuyog Midwife II

9 Michelle D. Pasamonte Midwife II

10 Irene P. Batara Midwife I

11 Jennica F. Lagmay Midwife I

12 Freslyn D. Isla Midwife I

13 Charles M. Franco Sanitation Inspector II

C. Rural Health Unit II1 Leticia G. Tanagon Nurse II

2 Bernadette Q. Bayangos Midwife II

3 Yolanda C. Corpuz Midwife II

4 Erdeliza F. Ganiron Sanitation Inspector I

OFFICE OF THE CITY HEALTH OFFICER - CASUAL1 Norma C. Beltran Administrative Aide III (Laborer II)

2 Teresita C. Galimba Administrative Aide III (Laborer II)

358

POSITION TITLENAME

OFFICE OF THE CITY SOCIAL WELFARE DEV'T OFFICER

1 Lilibeth D. Maligsay City Government Department Head I(City Social Welfare Dev't Officer)

2 Yzel Joy E. Montante Social Welfare Officer I

3 Marites C. Pascua Population Program Worker II

4 Lady Christy C. Ranga Administrative Aide IV (Clerk II)

5 Dhonna Mae P. Bal Physical Therapist I

OFFICE OF THE CITY AGRICULTURIST

1 Merryline T. Gappi City Government Department Head I (City Agriculturist)

2 May Kristine V. Baleoac Administrative Aide IV (Clerk II)A. Agricultural EngineerIng Section

1 Nelson C. Diculen Engineer I2 Ferdinand B. Casil, Jr. Engineer I3 Randy T. Opelac Engineer I

B. Agricultural Extension Service Section1 Manama C. Aganon Agricultural Technologist2 Nelia P. Atuan Agricultural Technologist3 Erlinda D. Cabuyadao Agricultural Technologist4 Mark Allan L. Abad Agricultural Technologist5 Cherry T. Romerona Agricultural Technologist6 Eliemar D. Ragadi Agricultural Technologist7 Osmundo C. Pastor Agricultural Technologist8 Nora Nida B. Rigonan Agricultural Technologist9 Adelaida C. Quigao Agricultural Technologist

10 Jeanette L. Nalundasan Agricultural Technologist11 Edgar G. Raquel Agricultural Technologist12 Meljoy R. Gappi Aquacultural Technician I

C. Nursery Section1 Jose M. Ragadi Administrative Aide III (Utility Worker II)2 Ariseo T. Gonzales Farm Worker II3 Reynaldo U. Salvatera Farm Worker II4 Rodel M. Dadubo Administrative Aide III (Laborer II)OFFICE OF THE CITY AGRICULTURIST-CASUAL1 Marivic U. Marzan Administrative Aide IV (Clerk II)

359

POSITION TITLENAME

OFFICE OF THE CITY VETERINARIAN

1 Robert S. Pungtilan City Government Department Head I(City Veterinarian)

2 Bonifacio E. Tagatac, III Administrative Aide IV (Clerk II)OFFICE OF THE CITY VETERINARIAN-SLAUGHTERHOUSE1 Emmanuel D. Corpuz Slaughterhouse Master I

2 Shiervee Jun T. Adalem Meat Inspector II

3 Joseph L. Gaoiran Meat Inspector I

4 Cristeto G. Agres Administrative Aide III (Utility Worker II)

5 Francisco B. Clavo Administrative Aide III (Utility Worker II)

6 Ruben C. Gamboa Administrative Aide III (Utility Worker II)

A. Poundkeeping Section

1 Dehesrey A. Aguibitin Poundkeeper II

2 Honeylet R. Camangeg Poundkeeper II

OFFICE OF THE CITY ENGINEER

1 Hilarion G. Nalupta City Government Department Head I(City Engineer)

A. Administrative Section

1 Lorina L. Battulayan Administrative Assistant II (Clerk IV)

2 Evelyn L. Sagsagat Administrative Aide IV (Clerk II)

3 Arvi Jan R. Opelac Administrative Aide IV (Clerk II)

B. Plans and Programs Section

1 Joel F. Estal Engineer I

2 James A. Espiritu Draftsman II

C. Motorpool Section

1 Jimmy U. Corpuz Administrative Assistant V ( Mechanical Shop Foreman)

2 Generoso P. Manalo Welder II3 Severo Roberto A. Melad Heavy Equipment Operator II

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POSITION TITLENAME

4 Caesar V. Narciso Heavy Equipment Operator II5 Rhollie S. Adalem Heavy Equipment Operator II6 Florante Felix C. Bagaoisan Heavy Equipment Operator II7 Sherwin P. Ulit Heavy Equipment Operator I8 Ben Rosse N. Aurelio Heavy Equipment Operator II9 Michael B. Corpuz Heavy Equipment Operator II10 Jonnedy A. Layaoen Heavy Equipment Operator II11 Benny A. Mata Heavy Equipment Operator I12 Fredie A. Ferreras Heavy Equipment Operator I13 Wilfredo A. Lumang Heavy Equipment Operator I14 Marvin S. Parañal Administrative Aide IV ( Mechanic I )15 Roberto T. Padulip Administrative Aide IV ( Mechanic I )16 Efren R. Rosario, Jr. Administrative Aide IV (Driver II)17 Louis D. Chalimeg Administrative Aide IV (Driver II)18 Oscar P. Lumang Administrative Aide IV (Driver II)19 Petronilo E. Binala Administrative Aide IV (Driver II)20 Eduardo R. Magno Administrative Aide IV (Driver II)21 Rodolfo B. Malabed, Jr. Administrative Aide IV (Driver II)22 Dennis R. Rarugal Administrative Aide IV (Driver II)23 Robert John M. Ignacio Administrative Aide IV (Driver II)24 Froilan C. Piedad Administrative Aide IV (Driver II)25 Toribio A. Melad. Jr. Administrative Aide IV (Driver II)26 Robert Nelson S. Gapas Administrative Aide III ( Driver I)27 Jonathan P. Vives Administrative Aide III ( Driver I)28 Edison B. Penilla Administrative Aide III (Utility Worker II)OFFICE OF THE CITY ENGINEER - CASUAL1 Dionisio R. Guittap Administrative Aide IV (Clerk II)

2 Jeffrey T. Gamiao Administrative Aide III (Driver I)

3 Maynard T. Manglal-lan Administrative Aide III (Driver I)

4 Jerico C. Flores, Jr. Administrative Aide III (Driver I)

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POSITION TITLENAME

5 Joe Francis D. Pungtilan Administrative Aide III (Driver I)

6 Christian Jay P. Sapaden Administrative Aide III (Driver I)

7 Nelson U. Valian Administrative Aide III (Driver I)

8 Chrysler John T. Ulit Administrative Aide III (Driver I)

OFFICE OF THE CITY BUILDING OFFICIAL

1 Richard A. Pungtilan City Government Department Head I (City Building Official)

2 Imee F. Sipisip Administrative Aide IV (Clerk II)

1 Abigail J. Asuncion Administrative Aide IV (Clerk II)

OFFICE OF THE CITY BUILDING OFFICER - CASUAL

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SUGGESTIONS AND COMPLAINTS, REDRESS AND FEEDBACK MECHANISMS

The City Government of Batac is committed to the principles of good governance especially the free flow of information within the City Hall and between the City Hall and its many stakeholders. Crucial information gets to the public whom we pledge to serve at the right time and right reason.

We must improve our communication channels, mechanisms and skills in order to fulfill

our pledge of commitment as stated in the Citizen’s Charter. Any citizen can avail of the following mechanisms to communicate their suggestions

complaints, request for redress of grievances and feedbacks. 1. Public Assistance and Complaints Center – An officer of the day shall manned the center 24 hours a day who receives complaints, inquiries, dispenses immediate response or advice to complaints and inquiries within his/her jurisdiction and refer those matters which are beyond his/her jurisdiction to the official/employee concerned. Complimentary to a face to face approach is the assignment of a telephone hotline number to receive calls from the public and refers to the appropriate officials/office concerned.

2. Client Feedback Form - All offices/departments are provided with client feedback form, and each client may get and fill-up immediately after the service has been availed. These forms shall be made available to the clients who may want to comment, file complaints or provide feedbacks about the service extended. The form shall be dropped at the Public Assistance and Complaints Center The client feedback, complaint and commendation forms shall be retrieved from the Public Assistance and Complaints Center and shall be consolidated, verified and evaluated by the Citizen’s Charter Implementation Team for submission to the City Mayor. Any information/suggestions or comments drawn from the forms will be of help to continuously improve the quality and kind of service of each department. The concerned office/department will periodically discuss the recommendations and suggestions received which maybe adopted by the departments/offices concerned for the clients’/applicants’ satisfaction, enhance or improve the services.

3. E-comments and Feedback – E-comments may be send to the Comments and

Feedbacks Module of the official website of City Government of Batac at www.batac.gov.ph. The Web Administrator shall sort out comments refer to the Citizen’s Charter Implementation Team for appropriate action.

4. Mamamayan Muna Program (MMP) –The public may send to the Office of the City

Mayor through the MMP Focal Unit feedback or reports and commendations on the quality of service delivery provided by the different officials/offices of the City Government. The MMP focal unit is the Human Resource Management Office at Telephone Number 077-7922060.

http://www.batac.gov.ph/

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ALLOWABLE PERIOD OF EXTENSION DUE TO UNUSUAL CIRCUMSTANCES The Pledges of Commitment made by each department shall be the service standards to be followed in availing the more than one hundred frontline services identified in the second edition of the City of Batac’s Citizen’s Charter. However, we also provide an allowable period of extension of the response time in the availment of the frontline services when there are unusual circumstances such as emergencies, period of disasters and calamities and unavailability of signatories due to personal circumstances beyond their control and official businesses.

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CLIENT FEEDBACK FORM

Name:Address:

Office visited:Services availed:

OUR OFFICE: YES NO1 Was it easy to locate?2 Is the office clean and orderly?3 Was there a long waiting line of clients?4 Did you find proper directional signs/instructions?

PERSONS RESPONSIBLE:1 Is the employee in-charge available?2 Is the employee in-charge knowledgeable?3 Is the employee in-charge accommodating?4 Did you feel comfortable?5 Were you made to wait long?6 Were they respectful?7 Were your needs attended promptly?

REQUIREMENTS:1 Were you informed the needed requirements to present?2 Were there many additional requirements?3 Were you given proper information on how to get the requirements?4 Were you made aware of how much you will have to pay?

OFFICERS/OFFICIALS:1 Were the authorized officer/officials present?2 Did it take him/her/them too long to sign the document?

INFORMATION:1 Is the document needed readily available?2 Is the document well organized?3 is the data complete?4 Is the data relevant to your request?5 Are the instructions clear, brief and concise?

OTHER COMMENTS AND SUGGESTIONS:

The City Government thank you for availing our services. Because we wanted to serve youbetter, kindly answer the questions relevant to your visit. Your responses will be of great help inimproving the services intended for you.

Please drop at designated Complaint/Commendation drop Boxes at the City Hall