table of contents...and keep things running smoothly and peaceably. ensuring clarity in...

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TABLE OF CONTENTS EHRA INSTITUTIONAL GOAL CATALOG EHRA Non-Faculty Institutional Goals Catalog Table of Contents Click below to jump to the area you want to develop. Use these resources as a starting point to develop this institutional goal. Don’t forget to add your progress to your Talent Development Plan! COMMUNICATION Clarity........................................................................................................................2 Awareness................................................................................................................3 Attentiveness...........................................................................................................4 Diplomacy................................................................................................................5 COLLABORATION & TEAMWORK Collegiality...............................................................................................................6 Collaboration...........................................................................................................7 Contribution............................................................................................................8 Attendance..............................................................................................................9 INNOVATION & CREATIVITY Creativity.......................................................................................................10 Innovation.......................................................................................................11 Resourcing.......................................................................................................12 TECHNICAL/SUBJECT MATTER EXPERTISE Expertise....................................................................................................... 13 Autonomy.......................................................................................................14 Development.......................................................................................................15 Precision....................................................................................................... 16 ORGANIZATION & TASK MANAGEMENT Productivity.......................................................................................................17 Prioritizing.......................................................................................................18 Coordination.......................................................................................................19 Presentation.......................................................................................................20 CONTINUOUS IMPROVEMENT & QUALITY SERVICE ORIENTATION Service Orientation...............................................................................................21 Compliance.......................................................................................................22 Safety...............................................................................................................23 LEADERSHIP & RESULTS ORIENTATION (for supervisors) Oversight.......................................................................................................24 Goal-Setting.......................................................................................................25 Manage Talent.......................................................................................................26 Decision-Making...................................................................................................27 Leading....................................................................................................... 28 DIVERSITY & INCLUSION (for supervisors) Diversity....................................................................................................... 29 Ethics....................................................................................................... 30 Respect....................................................................................................... 31

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Page 1: TABLE OF CONTENTS...and keep things running smoothly and peaceably. Ensuring clarity in communication is the responsibility of each individual, particularly since our performance is

TABL

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EHRA Non-Faculty Institutional Goals Catalog

Table of ContentsClick below to jump to the area you want to develop Use these resources as a starting point to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

COMMUNICATIONClarity2Awareness3Attentiveness4Diplomacy5

COLLABORATION amp TEAMWORKCollegiality6Collaboration7Contribution8Attendance9

INNOVATION amp CREATIVITYCreativity10Innovation11Resourcing12

TECHNICALSUBJECT MATTER EXPERTISEExpertise13Autonomy14Development15Precision16

ORGANIZATION amp TASK MANAGEMENTProductivity17Prioritizing18Coordination19Presentation20

CONTINUOUS IMPROVEMENT amp QUALITY SERVICE ORIENTATIONService Orientation21Compliance22Safety23

LEADERSHIP amp RESULTS ORIENTATION (for supervisors)Oversight24Goal-Setting25Manage Talent26Decision-Making27Leading28

DIVERSITY amp INCLUSION (for supervisors)Diversity29Ethics30Respect31

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Communication Enhancement

Clarity

Think about it hellip how do the best leaders motivate and inspire their people Through clear communication The best leaders are first-rate communicators This article outlines the basic principles of business communication

Format Article

Format Article

Format Article

Source Reliable Plant

Source Google

Source Managing Americans

Learn to communicate with more clarity by learning the 4 Srsquos Substance Simplicity Structure and Speed

Communicating with clarity can prevent misunderstandings and keep things running smoothly and peaceably Ensuring clarity in communication is the responsibility of each individual particularly since our performance is so frequently appraised based on our ability to effectively communicate

Brought to you by UNCW Learning amp Talent Development

Communication the most important key to leadership success

4 Secrets to Communicating with Clarity

7 tips for communicating with clarity

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

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Collaboration amp Teamwork Enhancement

Awareness

As leaders our whole person is present at every moment Great leaders are aware of their strengths and weaknessesmdashwhen their strengths should be applied and when they need to rely on others Research shows that self-awareness is related to company performance

With the globalization of business increased diversity in the workplace and multicultural emphasis in society cultural awareness has become one of the most important business tools in almost every industry

Unconscious bias permeates the workplace at all levels because we all have prejudicesmdash numerous studies since the 1980s confirm that people harbor unconscious bias even when they explicitly believe that prejudice and discrimination are wrong (Henneman 2014)

Format Video

Format Article

Format Article

Source UNCW Skillport

Source Chroncom

Source UNC Chapel Hill

Brought to you by UNCW Learning amp Talent Development

The Importance of Self-Awareness in Leaders

Culture Awareness in the Workplace

The Real Effects of Unconcious Bias in the Workplace

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

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Collaboration amp Teamwork Enhancement

Attentiveness

As human beings we are able to focus on just one target at a time Therefore it is very important for us to skillfully handle the focus of our attention in a world that bombards us with a rich variety of sensations and lots of expectations pulling us in different directions

It is so easy to get focused on what other people ask of us and subsequently not focus on doing what is most important to driving our goals forward This article assists employees to find a balance to improve their work and the work of the organzation

Fast-paced work environments and complex tasks can often make it a challenge to pay close attention to the details of every element of your job performance Here are 8 ways to improve your attention to detail in your work enviornment

Format Article

Format Article

Format Article

Source Briimfi

Source Baldwin Success Coaching

Source Chroncom

Brought to you by UNCW Learning amp Talent Development

Being Focused and Attentive

The Importance of Being Attentive

How to Improve attention to Details as Work

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

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Collaboration amp Teamwork Enhancement

Diplomacy

Discussing leadership theory in a grounded and practical way that takes full account of the complexities and challenges of real life this book explains Political Intelligence (PQ) as a leadership requirement that allows governments and businesses to build relationships and work together more easily

Communicating with diplomacy and tact requires strategy awareness and skills Its aim is to establish trust and rapport in relationships while delivering messages effectively However itrsquos often pushed aside by good intentions cloaked by gut reaction and misinterpretation

We all have to communicate painful or sensitive information at some point in our careers And while itrsquos important to tell the truth we need to think about how we do it Tact allows us to be honest while respecting a personrsquos feelings

Format eBook

Format Course

Format Article

Source UNCW Skillport

Source UNCW Skillport

Source Mindtoolscom

Brought to you by UNCW Learning amp Talent Development

Leadership PQ How Political Intelligence Sets Successful Leaders Apart

Stratagies for Communicating with Tact and Diplomacy

How to Be Tactful Responding with deplomicy and grace

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

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Collaboration amp Teamwork Enhancement

Collegiality

This article asks its users ldquoWhat approaches has your office used to improve teamwork and collegialityrdquo Read what studies have been conducted in this field and the different responses that people have given on what methods and approaches they have used

Teams are expected to produce results but performance is hindered when team members do not work well together A collaborative team environment is essential for the teamrsquos success To create a collaborative environment team members must practice the following tips from this article

Through a series of popular films and real-world case studies this book examines a wide range of ethical dilemmas principles and moral reasoning that arise in contemporary business

Format Article

Format Article

Format Book

Source nclsorg

Source opmgov

Source WIley Books

Brought to you by UNCW Learning amp Talent Development

Approaches to improve teamwork and collegiality among staff

Building a collaborative team environment

ldquoBusiness Ethics Through Movies- A Case Study Approachrdquo Wanda Teays

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

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Collaboration amp Teamwork Enhancement

Collaboration

Specifically designed to guide you in creating and sustaining the agile teamwork-focused environment that is essential to thriving in a rapidly changing world this enlightening resource weaves a fascinating and entertaining tale that reveals how a simple change in approach can free your organization of silo-based thinking and empower your team to act as a single unit

Collaboration and teamwork make an important contribution to the success of business initiatives like quality improvement product development or customer service Learn these 5 tools that support efficient collaboration

A great article by teamwork expert Neil Patel on building leadership collaboration skills achieving goals learning and growing

Format Book

Format Article

Format Article

Source UNCW Skillport

Source SmallBusiness

Source Digital Spark

Brought to you by UNCW Learning amp Talent Development

Think One Team The Revolutionary 90 Day Plan that Engages Employees Connects Silos and Transforms Organizations

5 Steps to cross-organizational collaboration and teamwork

How To Develop These 8 Leadership Collaboration Skills

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

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Collaboration amp Teamwork Enhancement

Contribution

Each person is important and if anyone fouls up it affects the entire team and its processes These ideas will help your team perform at the highest level

While there will always be some jobs and tasks which are process focused most work now is a project or has a project component to it Here are nine ways you can contribute more effectively to make the projects you work on more successful regardless of your specific role

Ultimately only people with known value will still be around at the end of the day Heather Loisel explains how to illustrate your worth to the company in an intelligent comprehensive way

Format Artical

Format Article

Format Video

Source West side Coast

Source Project Smart

Source UNCW Skillport

Brought to you by UNCW Learning amp Talent Development

Teamwork--Making a Contribution

9 ways to Contribute to Team Success

Articulating the Value of Your Contribution

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

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Collaboration amp Teamwork Enhancement

Attendance

Excessive absenteeism can be costly for business in terms of both replacement costs and lost productivity If not managed properly chronic offenders can also be a source of frustration for those employees who generally do the right thing Here are 6 things that you can do to improve attendance in the workplace

Poor attendance saps employee morale costs employers overtime expenses and reduces employee engagement You can manage employee attendance to reduce attendance problems Herersquos how to manage and encourage attendance Use these steps to encourage employee attendance at work

Did you know that worldwide 63 of employees are disengaged from their work This means theyrsquore less likely to work hard toward goals for the business and are more prone to taking time off work Here are some easy ways to improve employee attendance and engagement ultimately helping to improve profitability and customer satisfaction as a result

Format Article

Format Article

Format Article

Source Lexology

Source The Balance

Source Liveplancom

Brought to you by UNCW Learning amp Talent Development

6 Things You Can Do to Improve Employee Attendance

How to Encourage Attendance at Work

How to Improve Employee Attendance and Engagement

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

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Click to Launch

INN

OV

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REA

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Collaboration amp Teamwork Enhancement

Creativity

Creativity is not the mystical attribute reserved for the lucky few everyone has creative potential Creativity is a skill you can develop with practice and a process you can manage Equip your team with the mindset skillsets and toolsets of highly successful innovators

In the organizations studied and advised in this article several characteristics continually emerge as keys for fostering innovation at all levels In the end creating 7 leadership practices for fostering innovation

This article is about what happened when Harvard Business School held and two-day colloquium inviting business leaders from companies whose success depends on creativity and gathering leading scholars who presented their newest and most important research

Format Article

Format Article

Format Article

Source Creativity at Work

Source Forbescom

Source hrborg

Brought to you by UNCW Learning amp Talent Development

Creativity Innovation and Leadership Skills Development

7 ways Leaders can foster Innovation

Creativity and the Role of the Leader

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

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INN

OV

ATI

ON

amp C

REA

TIV

ITY

EHRA

INST

ITUT

ION

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Collaboration amp Teamwork Enhancement

Innovation

The world of work has changed It used to be that most of us worked as a part of a process whether on an assembly line managing interactions with customers or any one of a thousand other processes Processes are ongoing repeatable and never have an ending Read these 9 ways to learn how to successfully contribute to a team project

Who are innovative leaders What are their qualities and how do they drive innovation within an organization Jeffrey Baumgartner provides a tantalizing profile to which we can aspire

Find out what innovative leaders do to cultivate a culture of creativity and critical thinking In a session on Innovative Leadership Cheryl Lemke President and CEO of the education technology consulting firm Metiri Group shared seven steps to becoming an innovative leader

Format PDF

Format Article

Format Article

Source Project Smart

Source Innovation MGT

Source Center Digital ED

Brought to you by UNCW Learning amp Talent Development

How to use Innovation to Lead effectively Work collaboratively and drive results

What is Innovative Leadership

The 7 steps to Innovative Leadership

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

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Collaboration amp Teamwork Enhancement

Resourcing

Read about the evolution of creativity in management that helped mold todayrsquos creative leader Learn why creativity is essential to modern leadership

Most organizations are striving to be more innovative these days The role leaders can play in setting a good example for their followers A recent study found that leaders play a crucial role in supporting innovation by having confidence in their own creativity

Leadership doesnrsquot just take courage it demands creativity Here are five traits the most creative driven leadersmdashand therefore the best leaders generally speakingmdashall possess

Format Article

Format Article

Format Article

Source Forbes

Source Forbes

Source Fast Company

Brought to you by UNCW Learning amp Talent Development

The Rise of Creativity as a Key Quality in Modern Leadership

Why We need Leaders to be Confident In Their Creativity

5 Traits of Creative Leaders (amp how to become one)

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

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SUBJ

ECT

MA

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EX

PERT

ISE

EHRA

INST

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Collaboration amp Teamwork Enhancement

Expertise

To acquire ldquocareer insurancerdquo you need to establish your expertise within your organization That means learning continuously sharing your knowledge and communicating your value

Being in the workplace for an amount of time you begin to develop your own strong personal professional skills Are you using your expertise to further your own career without ever considering how it might help others Sharing your expertise not only helps others in their professional endeavors it also helps you

In this easy Wiki-How-To yoursquoll learn five easy steps to develop professional expertise You will discover ways to grow in your knowledge and skills You could also become a recognized expert in your professional field

Format Video

Format Article

Format Article

Source UNCW Skillport

Source Forbes

Source Wiki How

Brought to you by UNCW Learning amp Talent Development

Establish Expertise to Secure Your Career

5 Ways To Share Your Professional Expertise And 4 Reasons You Should

How to Develop Professional Expertise

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

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SUBJ

ECT

MA

TTER

EX

PERT

ISE

EHRA

INST

ITUT

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Collaboration amp Teamwork Enhancement

Autonomy

People donrsquot engage through management or incentives they engage through self direction Daniel Pink explains in this short video how to engage others using autonomy

Autonomy is particularly critical when it comes to creating and maintaining intrinsic motivation But in the workplace goals have to be assigned Here is how to allow autonomy for your employees while still performing your managerial duties

Feel like you never have enough hours in the day No matter what career and job role yoursquore in this guide delivers solutions for working better and faster getting rid of time-wasting distractions and ultimately reducing stress Yoursquoll see how to eliminate late nights at the office and spend more time with family friends mdash or even yourself

Format Video

Format Article

Format Book

Source UNCW Skillport

Source Forbes

Source UNCW Skillport

Brought to you by UNCW Learning amp Talent Development

Gaining Engagement Through Autonomy

How to Give Employees a Sense of Autonomy

Successful Time Management for Dummies

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

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SUBJ

ECT

MA

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EX

PERT

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EHRA

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Collaboration amp Teamwork Enhancement

Development

ldquoDespite the potential drawbacks training and development provides both the company as a whole and the individual employees with benefits that make the cost and time a worthwhile investmentrdquo

Whether you are in any type of leadership role and have responsibility for a team or are looking to take charge of your career growth here are 7 approaches to development that will deliver the best growth and impact

This is a direct link to a Management Study Guide that offers multiple articles on employee development including the importance of employee development developing an ED plan implementing effective ED plans motivation amp communication in ED managers role in ED and training and development activities Precision

Format Article

Format Article

Format Article

Source Small Business

Source INCcom

Source Management Study

Brought to you by UNCW Learning amp Talent Development

The Importance of Training amp Development in the Workplace

7 High-Impact Approaches for Employee Development

Articles on Employee Development

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

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SUBJ

ECT

MA

TTER

EX

PERT

ISE

EHRA

INST

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Collaboration amp Teamwork Enhancement

Precision

How do you go about improving your accuracy so that you make less mistakes Here are 10 easy to follow ways that can lead you in the direction of more accurate work

Itrsquos hard to overstate the importance of creating business documents that are accurate attractive and polished Spend the time necessary to check that your documents have the correct tone and format and that facts are accurate

Improving accuracy in the workplace is best achieved with a careful and discerning companywide system of checks and balances Herersquos how to improve those systems in order to save money and improve quality

Format Article

Format Article

Format Article

Source Eagle Online

Source Small Business

Source Workchroncom

Brought to you by UNCW Learning amp Talent Development

Accuracy is Important hellip Always 10 Ways You Can Improve Yours

Six Things You Would Do When Proofing and Checking a Business Document

How to Improve Accuracy in the Workplace

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

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ORG

AN

IZA

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Collaboration amp Teamwork Enhancement

Productivity

Take action and start setting goals to increase your productivity Brian Tracy provides tips on how to stop procrastinating and get more done in less time

In this course yoursquoll consider how yoursquore spending your time now and what you can do to spend it more wisely and productively Yoursquoll also learn to block the time stealers use to-do lists and schedules and develop a regular habit of checking in with your plans to make sure yoursquore getting them done

Addressing the various activities that fall under the time management umbrella this guide reveals how to help others develop strategies for increased productivity and effectiveness

Format Article

Format Course

Format Book

Source briantracycom

Source UNCW Skillport

Source UNCW Skillport

Brought to you by UNCW Learning amp Talent Development

Plan Ahead and Increase Productivity

ldquoTime Management Quit Making Excuses and Make Time Insteadrdquo

ldquoTime Management Trainingrdquo

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

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ORG

AN

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NEH

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Collaboration amp Teamwork Enhancement

Prioritizing

This international-selling book will teach you everything you need to know on how to get things done Time management expert Brian Tracy explains in his book how successful people focus on the most important tasks and making sure they get done

This Challenge Series exercise explores the symptoms of poor time management and looks at the techniques and tools that can be used to handle the problem

Feel like you never have enough hours in the day No matter what career and job role yoursquore in this guide delivers solutions for working better and faster getting rid of time-wasting distractions and ultimately reducing stress Yoursquoll see how to eliminate late nights at the office and spend more time with family friends mdash or even yourself

Format Book

Format Challenge

Format Article

Source Amazon

Source UNCW Skillport

Source MGT Studyguide

Brought to you by UNCW Learning amp Talent Development

ldquoEat That Frog 21 Great ways to stop procrastinatingrdquo

Getting Time under Control

ldquoSuccessful Time Management for Dummiesrdquo

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

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Click to Launch

ORG

AN

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NEH

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Collaboration amp Teamwork Enhancement

Coordination

Co-ordination is the essence of management and is implicit and inherent in all functions of management Co-ordination is an integral element or ingredient of all the managerial functions as discussed in this article Also be sure to check out the other articles on coordination while on the site

Organizational coordination and control is taking a systematic approach to figuring out if yoursquore doing what you wanted to be doing or not Itrsquos the part of planning after yoursquove decided what you wanted to be doing Here are some of the major approaches to organizational control and coordination

In order to achieve organizational objectives efficiently and effectively the managers have to give a common direction to group efforts and the working of different department through coordination

Format Article

Format Article

Format Article

Source MGT Studyguide

Source Management Help

Source Management Ideas

Brought to you by UNCW Learning amp Talent Development

Definition of Coordination

Management Function of Coordinating Controlling Overview of Basic Methods

Importance of Proper Coordination to Achieve Organizational Objectives

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

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Click to Launch

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Collaboration amp Teamwork Enhancement

Presentation

A professional work environment is one that results in a workplace full of highly competent respectful mature and accountable employees working towards a common goal Here are 10 Actions to Stimulate a Professional Work Environment

If you want to create and grow a successful company you need happy productive employees So whatrsquos the secret to keeping your employees content The key is to maintain a great work environment

Organizing your workplace is vital for your business to thrive long term Along with establishing a sense of structure and order an organized work environment promotes team spirit

Format Article

Format Article

Format Article

Source The Balance

Source Business News

Source Small Business

Brought to you by UNCW Learning amp Talent Development

Ten Ideas to Help Managers Create a Professional Work Environment

23 Ways to Create a Better Work Environment

Why Organizing the Workplace Is Important

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

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Click to Launch

CO

NTI

NU

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PRO

VEM

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EHRA

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Collaboration amp Teamwork Enhancement

Service Orientation

To offer an even stronger customer experience spread these skills to your entire team Share this list with your employees and incorporate the skills into onboarding and training programs

This course will familiarize the individual with the basic role of the CSR and the environment in which he performs his duties including typical roles of the CSR in a support environment basic tasks accomplished by the CSR the support center and customerrsquos role in a support environment how the support center has evolved and company and support center best practices

What happens at the customer lsquotouch pointrsquo is the responsibility of upper management If they want to keep customers they need to lead out in the efforts to elevate customer service

Format Article

Format Course

Format ArticleBlog

Source Life Hack

Source UNCW Skillport

Source Leadon Blog

Brought to you by UNCW Learning amp Talent Development

The Ultimate List of Customer Service Skills that Managers Need to Master

The Customer Service Representative (CSR)

5 Leadership Practices for Improving Customer Service

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

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CO

NTI

NU

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PRO

VEM

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EHRA

INST

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Collaboration amp Teamwork Enhancement

Compliance

With expanded regulations going into effect in many industries including insurance organizations must not only show that they have compliance and ethics programs in place but also be able to demonstrate that their programs are working Here are some insights on how to demonstrate your programrsquos worth

Definitions of compliance risk and quality An easy to follow PowerPoint on why we all need to be on the same page

If there is a regulation that you know you are hazy on read it before you leave the office Or if you know you need to be a better communicator google it and see how others communicate These are just a few tips on how to integrate compliance and continuous improvement into your work-life

Format Article

Format Article

Format Article

Source Property Causeality

Source Health Lawyers

Source Compliance and Ethics

Brought to you by UNCW Learning amp Talent Development

Ethics and Compliance in the Workplace

Compliance Risk Management and Quality Assurance

Compliance and Continuous Improvement

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

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Click to Launch

CO

NTI

NU

OU

S IM

PRO

VEM

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EHRA

INST

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Collaboration amp Teamwork Enhancement

Safety

Whether you work at a business manage it or own it you all have the same goal--- you donrsquot want anyone to get hurt on the job And therersquos something each of us can do to make sure we all go home as whole as when we started the day Here are 10 steps to a safe and healthy workplace

The foundation of any successful workplace safety effort is one that encourages employees to identify unsafe behaviors and opportunities for improvement Herersquos the Top 10 Workplace Safety Tips Every Employee Should Know to help you inform your own workers and create a workplace safety environment

National Safety Council consultants identify what they see repeatedly when auditing worksites

Format Article

Format Article

Format Article

Source Safe Works

Source arbillcom

Source Safety and Health

Brought to you by UNCW Learning amp Talent Development

Create a Safe and Healthy Workplace

Top 10 Workplace Safety Tips Every Employee Should Know

7 common workplace safety hazards

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

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LEA

DER

SHIP

EHRA

INST

ITUT

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Collaboration amp Teamwork Enhancement

Oversight

Root Cause Analysis (RCA) is a popular and often-used technique that helps people answer the question of why the problem occurred in the first place It seeks to identify the origin of a problem using a specific set of steps with associated tools to find the primary cause of the problem

This 3 Things post offers up three things that you can do to help you deliver great work time and time again

If you are a leader you are first and foremost tasked with delivering results Continuously delivering results can prove challenging There are numerous obstacles objections and setbacks to deal with At the same time your ability to deliver results can be enhanced by doing some simple things

Format Article

Format Article

Format Article

Source Mind Tools

Source Productivityist

Source Goals and Achievments

Brought to you by UNCW Learning amp Talent Development

Root Cause Analysis Tracing a Problem to its Origins

3 Things You Can Do To Consistently Deliver Great Work

Delivering Results As A Leader

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

Click to Launch

Click to Launch

LEA

DER

SHIP

EHRA

INST

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Collaboration amp Teamwork Enhancement

Goal-setting

For people in management roles goal setting is absolutely essential to motivating employees Learn about SMART goals and how to use them efficiently

Only 3 of adults have clear written specific measurable time-bounded goals and by every statistic they accomplish ten times as much as people with no goals at all Why is it then that most people have no goals Brian Tracy answers this by debunking 5 myths people have when it comes to setting goals

Featuring worksheets quizzes and other practical tools this guide gives readers powerful techniques they can use to set a goal make a plan and acquire the resources and power necessary to achieve their objective

Format Article

Format Article

Format Book

Source Brian Tracy Int

Source BrianTraceycom

Source UNCW SkillPort

Brought to you by UNCW Learning amp Talent Development

5 Tips For Motivating Employees SMART Goal Setting For Managers

Setting Goals and Objectives- 5 myths

Goal Setting How to Create an Action Plan and Achieve Your Goals Second Edition

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

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Collaboration amp Teamwork Enhancement

Manage Talent

Every organization has nuances within its performance management system such as the use of rating scales competencies weighting overall rating and so on Therefore here are some general guidelines and tips Many clients find these helpful when incorporating ldquocalibrationrdquo meetings into their performance management process

Some of the best informal learning occurs from consistent and candid performance feedback Learn to practice this skill effectively in your workplace

Guiding managers through every step of the coaching process from problem solving to developing accountability this clear and practical book is an invaluable tool that will help all leaders coach employees colleagues and themselves to excellence

Format Article

Format Article

Format Book

Source Work Force

Source tdorg

Source UNCW Skillport

Brought to you by UNCW Learning amp Talent Development

Dear workforce how should we conduct performance-appraisal lsquocalibrationrsquo meetings with managers

Delivering Effective Performance Feedback

ldquoA managerrsquos guide to coaching ndash simple and effective ways to get the best out of your employees employeesrdquo

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

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Collaboration amp Teamwork Enhancement

Decision-Making

In this course yoursquoll learn how to keep the improvement on track using key principles of project management and yoursquoll discover tactics for embedding the improvement deep in the operations of your organization

This article will explore three crucial qualities that great leaders must develop to become great decision-makers emotional intelligence the ability to handle uncertainty and the ability to weigh evidence with intuition

To decentralize decisions to people closest to the problem requires that they have information from above that provides context The information transfer should be two-way and continuous Decentralized decision-makers tend to own their decisions

Format Course

Format Article

Format Video

Source UNCW Skillport

Source Pepperdineedu

Source UNCW Skillport

Brought to you by UNCW Learning amp Talent Development

Implementing and sustaining process improvement

Great Leaders are Great Decision Makers

Empowering Decision-Making

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

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Collaboration amp Teamwork Enhancement

Leading

Given the extraordinary low levels of engagement in the US workforce mdash a recent Gallup poll showed that 70 of employees are ldquonot engagedrdquo or ldquoactively disengagedrdquo at work mdash many leaders are looking for solutions To get more motivation from employees learn to do these three things well

Here is a list of things to do and not to do engage employees so they are able to perform spectacularly and build and improve your business

These are seven principles of public speaking that developed by media coach Richard Zeoli Keep them in mind the next time you find yourself presenting before a group

Format Article

Format Article

Format Article

Source hbrorg

Source Entrepreneurcom

Source amenetorg

Brought to you by UNCW Learning amp Talent Development

To motivate employees do 3 things well

14 Management Dorsquos and Donrsquots to Motivate Employees

The Seven Principles of Effective Public Speaking

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

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INC

LUSI

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Collaboration amp Teamwork Enhancement

Diversity

Workforce diversity and inclusion promotes employee productivity retention team collaboration and commitment all of which ultimately add value to the services provided to clients Here are five strategies to help organizations develop and leverage their diversity programs

This article offers some concrete tips that are designed to engage employees at all levels within the organization Remember it is important to commit to the process value the thoughts and ideas of everyone and celebrate along the way

Presenting a unique approach for future company enhancement and employee success this publication is an essential reference for those interested in the effects of multicultural representation on both a company and its employees through professional growth and advancement

Format Article

Format Article

Format Book

Source gwb Lawfirm

Source Diversity Journal

Source UNCW Skillport

Brought to you by UNCW Learning amp Talent Development

5 Strategies for Promoting Diversity in the Workplace

10 Ways Employees can Support Diversity and Inclusion

ldquoImpact of Diversity on Organization and Career Developmentrdquo- Claretha Hughes

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

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DIV

ERSI

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INC

LUSI

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Collaboration amp Teamwork Enhancement

Ethics

Workplace ethics and behavior are a crucial part of employment as both are aspects that can assist a company in its efforts to be profitable In fact ethics and behavior are just as important to most companies as performance as high morale and teamwork are two ingredients for success

Business decisions arenrsquot always black and white How can you trust that your workers will do the right thing

This activity book contains 50 exercises designed to engage individuals teams and groups in generating thought and discussion also included are fun exercises discussion questions essays activities and more

Format Article

Format Article

Format Book

Source Small Business

Source shrmorg

Source UNCW Skillport

Brought to you by UNCW Learning amp Talent Development

Workplace Ethics amp Behavior

Creating an Ethical Workplace

ldquoThe Business Ethics Activity Book 50 Exercises for Promoting Integrity at Workrdquo

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

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DIV

ERSI

TY amp

INC

LUSI

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Collaboration amp Teamwork Enhancement

Respect

Ask anyone in your workplace what treatment they most want from their bosses and coworkers at work They will likely top their list with the desire for their employer and coworkers to treat them as if they have dignity and with respect Use these tips to create a respectful workplace

When Narayan Murthy founded Infosys his guiding principal was to treat employees and customers with respect Thatrsquos not just a good way to run a company Itrsquos also a good way to live your life

This book describes how working toward individual improvement produces better organizational results than traditional approaches that focus on collective improvement Readers are introduced to GRIT with a framework that can be applied in any workplace scenario and are provided with strategies for applying GRIT to communication and intra-office operations

Format Article

Format Video

Format Book

Source The Balance

Source UNCW Skillport

Source UNCW Skillport

Brought to you by UNCW Learning amp Talent Development

How to Demonstrate Respect in the Workplace

Leading with Respect

ldquoLeading With GRIT Inspiring Action and Accountability with Generosity Respect Integrity and Truthrdquo

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

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Page 2: TABLE OF CONTENTS...and keep things running smoothly and peaceably. Ensuring clarity in communication is the responsibility of each individual, particularly since our performance is

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Communication Enhancement

Clarity

Think about it hellip how do the best leaders motivate and inspire their people Through clear communication The best leaders are first-rate communicators This article outlines the basic principles of business communication

Format Article

Format Article

Format Article

Source Reliable Plant

Source Google

Source Managing Americans

Learn to communicate with more clarity by learning the 4 Srsquos Substance Simplicity Structure and Speed

Communicating with clarity can prevent misunderstandings and keep things running smoothly and peaceably Ensuring clarity in communication is the responsibility of each individual particularly since our performance is so frequently appraised based on our ability to effectively communicate

Brought to you by UNCW Learning amp Talent Development

Communication the most important key to leadership success

4 Secrets to Communicating with Clarity

7 tips for communicating with clarity

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

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Collaboration amp Teamwork Enhancement

Awareness

As leaders our whole person is present at every moment Great leaders are aware of their strengths and weaknessesmdashwhen their strengths should be applied and when they need to rely on others Research shows that self-awareness is related to company performance

With the globalization of business increased diversity in the workplace and multicultural emphasis in society cultural awareness has become one of the most important business tools in almost every industry

Unconscious bias permeates the workplace at all levels because we all have prejudicesmdash numerous studies since the 1980s confirm that people harbor unconscious bias even when they explicitly believe that prejudice and discrimination are wrong (Henneman 2014)

Format Video

Format Article

Format Article

Source UNCW Skillport

Source Chroncom

Source UNC Chapel Hill

Brought to you by UNCW Learning amp Talent Development

The Importance of Self-Awareness in Leaders

Culture Awareness in the Workplace

The Real Effects of Unconcious Bias in the Workplace

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

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Collaboration amp Teamwork Enhancement

Attentiveness

As human beings we are able to focus on just one target at a time Therefore it is very important for us to skillfully handle the focus of our attention in a world that bombards us with a rich variety of sensations and lots of expectations pulling us in different directions

It is so easy to get focused on what other people ask of us and subsequently not focus on doing what is most important to driving our goals forward This article assists employees to find a balance to improve their work and the work of the organzation

Fast-paced work environments and complex tasks can often make it a challenge to pay close attention to the details of every element of your job performance Here are 8 ways to improve your attention to detail in your work enviornment

Format Article

Format Article

Format Article

Source Briimfi

Source Baldwin Success Coaching

Source Chroncom

Brought to you by UNCW Learning amp Talent Development

Being Focused and Attentive

The Importance of Being Attentive

How to Improve attention to Details as Work

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

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Collaboration amp Teamwork Enhancement

Diplomacy

Discussing leadership theory in a grounded and practical way that takes full account of the complexities and challenges of real life this book explains Political Intelligence (PQ) as a leadership requirement that allows governments and businesses to build relationships and work together more easily

Communicating with diplomacy and tact requires strategy awareness and skills Its aim is to establish trust and rapport in relationships while delivering messages effectively However itrsquos often pushed aside by good intentions cloaked by gut reaction and misinterpretation

We all have to communicate painful or sensitive information at some point in our careers And while itrsquos important to tell the truth we need to think about how we do it Tact allows us to be honest while respecting a personrsquos feelings

Format eBook

Format Course

Format Article

Source UNCW Skillport

Source UNCW Skillport

Source Mindtoolscom

Brought to you by UNCW Learning amp Talent Development

Leadership PQ How Political Intelligence Sets Successful Leaders Apart

Stratagies for Communicating with Tact and Diplomacy

How to Be Tactful Responding with deplomicy and grace

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

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Collaboration amp Teamwork Enhancement

Collegiality

This article asks its users ldquoWhat approaches has your office used to improve teamwork and collegialityrdquo Read what studies have been conducted in this field and the different responses that people have given on what methods and approaches they have used

Teams are expected to produce results but performance is hindered when team members do not work well together A collaborative team environment is essential for the teamrsquos success To create a collaborative environment team members must practice the following tips from this article

Through a series of popular films and real-world case studies this book examines a wide range of ethical dilemmas principles and moral reasoning that arise in contemporary business

Format Article

Format Article

Format Book

Source nclsorg

Source opmgov

Source WIley Books

Brought to you by UNCW Learning amp Talent Development

Approaches to improve teamwork and collegiality among staff

Building a collaborative team environment

ldquoBusiness Ethics Through Movies- A Case Study Approachrdquo Wanda Teays

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

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Collaboration amp Teamwork Enhancement

Collaboration

Specifically designed to guide you in creating and sustaining the agile teamwork-focused environment that is essential to thriving in a rapidly changing world this enlightening resource weaves a fascinating and entertaining tale that reveals how a simple change in approach can free your organization of silo-based thinking and empower your team to act as a single unit

Collaboration and teamwork make an important contribution to the success of business initiatives like quality improvement product development or customer service Learn these 5 tools that support efficient collaboration

A great article by teamwork expert Neil Patel on building leadership collaboration skills achieving goals learning and growing

Format Book

Format Article

Format Article

Source UNCW Skillport

Source SmallBusiness

Source Digital Spark

Brought to you by UNCW Learning amp Talent Development

Think One Team The Revolutionary 90 Day Plan that Engages Employees Connects Silos and Transforms Organizations

5 Steps to cross-organizational collaboration and teamwork

How To Develop These 8 Leadership Collaboration Skills

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

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Collaboration amp Teamwork Enhancement

Contribution

Each person is important and if anyone fouls up it affects the entire team and its processes These ideas will help your team perform at the highest level

While there will always be some jobs and tasks which are process focused most work now is a project or has a project component to it Here are nine ways you can contribute more effectively to make the projects you work on more successful regardless of your specific role

Ultimately only people with known value will still be around at the end of the day Heather Loisel explains how to illustrate your worth to the company in an intelligent comprehensive way

Format Artical

Format Article

Format Video

Source West side Coast

Source Project Smart

Source UNCW Skillport

Brought to you by UNCW Learning amp Talent Development

Teamwork--Making a Contribution

9 ways to Contribute to Team Success

Articulating the Value of Your Contribution

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

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Collaboration amp Teamwork Enhancement

Attendance

Excessive absenteeism can be costly for business in terms of both replacement costs and lost productivity If not managed properly chronic offenders can also be a source of frustration for those employees who generally do the right thing Here are 6 things that you can do to improve attendance in the workplace

Poor attendance saps employee morale costs employers overtime expenses and reduces employee engagement You can manage employee attendance to reduce attendance problems Herersquos how to manage and encourage attendance Use these steps to encourage employee attendance at work

Did you know that worldwide 63 of employees are disengaged from their work This means theyrsquore less likely to work hard toward goals for the business and are more prone to taking time off work Here are some easy ways to improve employee attendance and engagement ultimately helping to improve profitability and customer satisfaction as a result

Format Article

Format Article

Format Article

Source Lexology

Source The Balance

Source Liveplancom

Brought to you by UNCW Learning amp Talent Development

6 Things You Can Do to Improve Employee Attendance

How to Encourage Attendance at Work

How to Improve Employee Attendance and Engagement

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

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Collaboration amp Teamwork Enhancement

Creativity

Creativity is not the mystical attribute reserved for the lucky few everyone has creative potential Creativity is a skill you can develop with practice and a process you can manage Equip your team with the mindset skillsets and toolsets of highly successful innovators

In the organizations studied and advised in this article several characteristics continually emerge as keys for fostering innovation at all levels In the end creating 7 leadership practices for fostering innovation

This article is about what happened when Harvard Business School held and two-day colloquium inviting business leaders from companies whose success depends on creativity and gathering leading scholars who presented their newest and most important research

Format Article

Format Article

Format Article

Source Creativity at Work

Source Forbescom

Source hrborg

Brought to you by UNCW Learning amp Talent Development

Creativity Innovation and Leadership Skills Development

7 ways Leaders can foster Innovation

Creativity and the Role of the Leader

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

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INN

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Collaboration amp Teamwork Enhancement

Innovation

The world of work has changed It used to be that most of us worked as a part of a process whether on an assembly line managing interactions with customers or any one of a thousand other processes Processes are ongoing repeatable and never have an ending Read these 9 ways to learn how to successfully contribute to a team project

Who are innovative leaders What are their qualities and how do they drive innovation within an organization Jeffrey Baumgartner provides a tantalizing profile to which we can aspire

Find out what innovative leaders do to cultivate a culture of creativity and critical thinking In a session on Innovative Leadership Cheryl Lemke President and CEO of the education technology consulting firm Metiri Group shared seven steps to becoming an innovative leader

Format PDF

Format Article

Format Article

Source Project Smart

Source Innovation MGT

Source Center Digital ED

Brought to you by UNCW Learning amp Talent Development

How to use Innovation to Lead effectively Work collaboratively and drive results

What is Innovative Leadership

The 7 steps to Innovative Leadership

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

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Collaboration amp Teamwork Enhancement

Resourcing

Read about the evolution of creativity in management that helped mold todayrsquos creative leader Learn why creativity is essential to modern leadership

Most organizations are striving to be more innovative these days The role leaders can play in setting a good example for their followers A recent study found that leaders play a crucial role in supporting innovation by having confidence in their own creativity

Leadership doesnrsquot just take courage it demands creativity Here are five traits the most creative driven leadersmdashand therefore the best leaders generally speakingmdashall possess

Format Article

Format Article

Format Article

Source Forbes

Source Forbes

Source Fast Company

Brought to you by UNCW Learning amp Talent Development

The Rise of Creativity as a Key Quality in Modern Leadership

Why We need Leaders to be Confident In Their Creativity

5 Traits of Creative Leaders (amp how to become one)

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

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Collaboration amp Teamwork Enhancement

Expertise

To acquire ldquocareer insurancerdquo you need to establish your expertise within your organization That means learning continuously sharing your knowledge and communicating your value

Being in the workplace for an amount of time you begin to develop your own strong personal professional skills Are you using your expertise to further your own career without ever considering how it might help others Sharing your expertise not only helps others in their professional endeavors it also helps you

In this easy Wiki-How-To yoursquoll learn five easy steps to develop professional expertise You will discover ways to grow in your knowledge and skills You could also become a recognized expert in your professional field

Format Video

Format Article

Format Article

Source UNCW Skillport

Source Forbes

Source Wiki How

Brought to you by UNCW Learning amp Talent Development

Establish Expertise to Secure Your Career

5 Ways To Share Your Professional Expertise And 4 Reasons You Should

How to Develop Professional Expertise

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

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Collaboration amp Teamwork Enhancement

Autonomy

People donrsquot engage through management or incentives they engage through self direction Daniel Pink explains in this short video how to engage others using autonomy

Autonomy is particularly critical when it comes to creating and maintaining intrinsic motivation But in the workplace goals have to be assigned Here is how to allow autonomy for your employees while still performing your managerial duties

Feel like you never have enough hours in the day No matter what career and job role yoursquore in this guide delivers solutions for working better and faster getting rid of time-wasting distractions and ultimately reducing stress Yoursquoll see how to eliminate late nights at the office and spend more time with family friends mdash or even yourself

Format Video

Format Article

Format Book

Source UNCW Skillport

Source Forbes

Source UNCW Skillport

Brought to you by UNCW Learning amp Talent Development

Gaining Engagement Through Autonomy

How to Give Employees a Sense of Autonomy

Successful Time Management for Dummies

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

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Collaboration amp Teamwork Enhancement

Development

ldquoDespite the potential drawbacks training and development provides both the company as a whole and the individual employees with benefits that make the cost and time a worthwhile investmentrdquo

Whether you are in any type of leadership role and have responsibility for a team or are looking to take charge of your career growth here are 7 approaches to development that will deliver the best growth and impact

This is a direct link to a Management Study Guide that offers multiple articles on employee development including the importance of employee development developing an ED plan implementing effective ED plans motivation amp communication in ED managers role in ED and training and development activities Precision

Format Article

Format Article

Format Article

Source Small Business

Source INCcom

Source Management Study

Brought to you by UNCW Learning amp Talent Development

The Importance of Training amp Development in the Workplace

7 High-Impact Approaches for Employee Development

Articles on Employee Development

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

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SUBJ

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Collaboration amp Teamwork Enhancement

Precision

How do you go about improving your accuracy so that you make less mistakes Here are 10 easy to follow ways that can lead you in the direction of more accurate work

Itrsquos hard to overstate the importance of creating business documents that are accurate attractive and polished Spend the time necessary to check that your documents have the correct tone and format and that facts are accurate

Improving accuracy in the workplace is best achieved with a careful and discerning companywide system of checks and balances Herersquos how to improve those systems in order to save money and improve quality

Format Article

Format Article

Format Article

Source Eagle Online

Source Small Business

Source Workchroncom

Brought to you by UNCW Learning amp Talent Development

Accuracy is Important hellip Always 10 Ways You Can Improve Yours

Six Things You Would Do When Proofing and Checking a Business Document

How to Improve Accuracy in the Workplace

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

Click to Launch

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Collaboration amp Teamwork Enhancement

Productivity

Take action and start setting goals to increase your productivity Brian Tracy provides tips on how to stop procrastinating and get more done in less time

In this course yoursquoll consider how yoursquore spending your time now and what you can do to spend it more wisely and productively Yoursquoll also learn to block the time stealers use to-do lists and schedules and develop a regular habit of checking in with your plans to make sure yoursquore getting them done

Addressing the various activities that fall under the time management umbrella this guide reveals how to help others develop strategies for increased productivity and effectiveness

Format Article

Format Course

Format Book

Source briantracycom

Source UNCW Skillport

Source UNCW Skillport

Brought to you by UNCW Learning amp Talent Development

Plan Ahead and Increase Productivity

ldquoTime Management Quit Making Excuses and Make Time Insteadrdquo

ldquoTime Management Trainingrdquo

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

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Click to Launch

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Collaboration amp Teamwork Enhancement

Prioritizing

This international-selling book will teach you everything you need to know on how to get things done Time management expert Brian Tracy explains in his book how successful people focus on the most important tasks and making sure they get done

This Challenge Series exercise explores the symptoms of poor time management and looks at the techniques and tools that can be used to handle the problem

Feel like you never have enough hours in the day No matter what career and job role yoursquore in this guide delivers solutions for working better and faster getting rid of time-wasting distractions and ultimately reducing stress Yoursquoll see how to eliminate late nights at the office and spend more time with family friends mdash or even yourself

Format Book

Format Challenge

Format Article

Source Amazon

Source UNCW Skillport

Source MGT Studyguide

Brought to you by UNCW Learning amp Talent Development

ldquoEat That Frog 21 Great ways to stop procrastinatingrdquo

Getting Time under Control

ldquoSuccessful Time Management for Dummiesrdquo

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

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Click to Launch

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Collaboration amp Teamwork Enhancement

Coordination

Co-ordination is the essence of management and is implicit and inherent in all functions of management Co-ordination is an integral element or ingredient of all the managerial functions as discussed in this article Also be sure to check out the other articles on coordination while on the site

Organizational coordination and control is taking a systematic approach to figuring out if yoursquore doing what you wanted to be doing or not Itrsquos the part of planning after yoursquove decided what you wanted to be doing Here are some of the major approaches to organizational control and coordination

In order to achieve organizational objectives efficiently and effectively the managers have to give a common direction to group efforts and the working of different department through coordination

Format Article

Format Article

Format Article

Source MGT Studyguide

Source Management Help

Source Management Ideas

Brought to you by UNCW Learning amp Talent Development

Definition of Coordination

Management Function of Coordinating Controlling Overview of Basic Methods

Importance of Proper Coordination to Achieve Organizational Objectives

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

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Collaboration amp Teamwork Enhancement

Presentation

A professional work environment is one that results in a workplace full of highly competent respectful mature and accountable employees working towards a common goal Here are 10 Actions to Stimulate a Professional Work Environment

If you want to create and grow a successful company you need happy productive employees So whatrsquos the secret to keeping your employees content The key is to maintain a great work environment

Organizing your workplace is vital for your business to thrive long term Along with establishing a sense of structure and order an organized work environment promotes team spirit

Format Article

Format Article

Format Article

Source The Balance

Source Business News

Source Small Business

Brought to you by UNCW Learning amp Talent Development

Ten Ideas to Help Managers Create a Professional Work Environment

23 Ways to Create a Better Work Environment

Why Organizing the Workplace Is Important

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

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Collaboration amp Teamwork Enhancement

Service Orientation

To offer an even stronger customer experience spread these skills to your entire team Share this list with your employees and incorporate the skills into onboarding and training programs

This course will familiarize the individual with the basic role of the CSR and the environment in which he performs his duties including typical roles of the CSR in a support environment basic tasks accomplished by the CSR the support center and customerrsquos role in a support environment how the support center has evolved and company and support center best practices

What happens at the customer lsquotouch pointrsquo is the responsibility of upper management If they want to keep customers they need to lead out in the efforts to elevate customer service

Format Article

Format Course

Format ArticleBlog

Source Life Hack

Source UNCW Skillport

Source Leadon Blog

Brought to you by UNCW Learning amp Talent Development

The Ultimate List of Customer Service Skills that Managers Need to Master

The Customer Service Representative (CSR)

5 Leadership Practices for Improving Customer Service

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Collaboration amp Teamwork Enhancement

Compliance

With expanded regulations going into effect in many industries including insurance organizations must not only show that they have compliance and ethics programs in place but also be able to demonstrate that their programs are working Here are some insights on how to demonstrate your programrsquos worth

Definitions of compliance risk and quality An easy to follow PowerPoint on why we all need to be on the same page

If there is a regulation that you know you are hazy on read it before you leave the office Or if you know you need to be a better communicator google it and see how others communicate These are just a few tips on how to integrate compliance and continuous improvement into your work-life

Format Article

Format Article

Format Article

Source Property Causeality

Source Health Lawyers

Source Compliance and Ethics

Brought to you by UNCW Learning amp Talent Development

Ethics and Compliance in the Workplace

Compliance Risk Management and Quality Assurance

Compliance and Continuous Improvement

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

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Collaboration amp Teamwork Enhancement

Safety

Whether you work at a business manage it or own it you all have the same goal--- you donrsquot want anyone to get hurt on the job And therersquos something each of us can do to make sure we all go home as whole as when we started the day Here are 10 steps to a safe and healthy workplace

The foundation of any successful workplace safety effort is one that encourages employees to identify unsafe behaviors and opportunities for improvement Herersquos the Top 10 Workplace Safety Tips Every Employee Should Know to help you inform your own workers and create a workplace safety environment

National Safety Council consultants identify what they see repeatedly when auditing worksites

Format Article

Format Article

Format Article

Source Safe Works

Source arbillcom

Source Safety and Health

Brought to you by UNCW Learning amp Talent Development

Create a Safe and Healthy Workplace

Top 10 Workplace Safety Tips Every Employee Should Know

7 common workplace safety hazards

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

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Collaboration amp Teamwork Enhancement

Oversight

Root Cause Analysis (RCA) is a popular and often-used technique that helps people answer the question of why the problem occurred in the first place It seeks to identify the origin of a problem using a specific set of steps with associated tools to find the primary cause of the problem

This 3 Things post offers up three things that you can do to help you deliver great work time and time again

If you are a leader you are first and foremost tasked with delivering results Continuously delivering results can prove challenging There are numerous obstacles objections and setbacks to deal with At the same time your ability to deliver results can be enhanced by doing some simple things

Format Article

Format Article

Format Article

Source Mind Tools

Source Productivityist

Source Goals and Achievments

Brought to you by UNCW Learning amp Talent Development

Root Cause Analysis Tracing a Problem to its Origins

3 Things You Can Do To Consistently Deliver Great Work

Delivering Results As A Leader

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LEA

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ITUT

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Collaboration amp Teamwork Enhancement

Goal-setting

For people in management roles goal setting is absolutely essential to motivating employees Learn about SMART goals and how to use them efficiently

Only 3 of adults have clear written specific measurable time-bounded goals and by every statistic they accomplish ten times as much as people with no goals at all Why is it then that most people have no goals Brian Tracy answers this by debunking 5 myths people have when it comes to setting goals

Featuring worksheets quizzes and other practical tools this guide gives readers powerful techniques they can use to set a goal make a plan and acquire the resources and power necessary to achieve their objective

Format Article

Format Article

Format Book

Source Brian Tracy Int

Source BrianTraceycom

Source UNCW SkillPort

Brought to you by UNCW Learning amp Talent Development

5 Tips For Motivating Employees SMART Goal Setting For Managers

Setting Goals and Objectives- 5 myths

Goal Setting How to Create an Action Plan and Achieve Your Goals Second Edition

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

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LEA

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ITUT

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Collaboration amp Teamwork Enhancement

Manage Talent

Every organization has nuances within its performance management system such as the use of rating scales competencies weighting overall rating and so on Therefore here are some general guidelines and tips Many clients find these helpful when incorporating ldquocalibrationrdquo meetings into their performance management process

Some of the best informal learning occurs from consistent and candid performance feedback Learn to practice this skill effectively in your workplace

Guiding managers through every step of the coaching process from problem solving to developing accountability this clear and practical book is an invaluable tool that will help all leaders coach employees colleagues and themselves to excellence

Format Article

Format Article

Format Book

Source Work Force

Source tdorg

Source UNCW Skillport

Brought to you by UNCW Learning amp Talent Development

Dear workforce how should we conduct performance-appraisal lsquocalibrationrsquo meetings with managers

Delivering Effective Performance Feedback

ldquoA managerrsquos guide to coaching ndash simple and effective ways to get the best out of your employees employeesrdquo

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

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LEA

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SHIP

EHRA

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ITUT

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Collaboration amp Teamwork Enhancement

Decision-Making

In this course yoursquoll learn how to keep the improvement on track using key principles of project management and yoursquoll discover tactics for embedding the improvement deep in the operations of your organization

This article will explore three crucial qualities that great leaders must develop to become great decision-makers emotional intelligence the ability to handle uncertainty and the ability to weigh evidence with intuition

To decentralize decisions to people closest to the problem requires that they have information from above that provides context The information transfer should be two-way and continuous Decentralized decision-makers tend to own their decisions

Format Course

Format Article

Format Video

Source UNCW Skillport

Source Pepperdineedu

Source UNCW Skillport

Brought to you by UNCW Learning amp Talent Development

Implementing and sustaining process improvement

Great Leaders are Great Decision Makers

Empowering Decision-Making

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

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Collaboration amp Teamwork Enhancement

Leading

Given the extraordinary low levels of engagement in the US workforce mdash a recent Gallup poll showed that 70 of employees are ldquonot engagedrdquo or ldquoactively disengagedrdquo at work mdash many leaders are looking for solutions To get more motivation from employees learn to do these three things well

Here is a list of things to do and not to do engage employees so they are able to perform spectacularly and build and improve your business

These are seven principles of public speaking that developed by media coach Richard Zeoli Keep them in mind the next time you find yourself presenting before a group

Format Article

Format Article

Format Article

Source hbrorg

Source Entrepreneurcom

Source amenetorg

Brought to you by UNCW Learning amp Talent Development

To motivate employees do 3 things well

14 Management Dorsquos and Donrsquots to Motivate Employees

The Seven Principles of Effective Public Speaking

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

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DIV

ERSI

TY amp

INC

LUSI

ON

EHRA

INST

ITUT

ION

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Collaboration amp Teamwork Enhancement

Diversity

Workforce diversity and inclusion promotes employee productivity retention team collaboration and commitment all of which ultimately add value to the services provided to clients Here are five strategies to help organizations develop and leverage their diversity programs

This article offers some concrete tips that are designed to engage employees at all levels within the organization Remember it is important to commit to the process value the thoughts and ideas of everyone and celebrate along the way

Presenting a unique approach for future company enhancement and employee success this publication is an essential reference for those interested in the effects of multicultural representation on both a company and its employees through professional growth and advancement

Format Article

Format Article

Format Book

Source gwb Lawfirm

Source Diversity Journal

Source UNCW Skillport

Brought to you by UNCW Learning amp Talent Development

5 Strategies for Promoting Diversity in the Workplace

10 Ways Employees can Support Diversity and Inclusion

ldquoImpact of Diversity on Organization and Career Developmentrdquo- Claretha Hughes

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

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DIV

ERSI

TY amp

INC

LUSI

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EHRA

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ITUT

ION

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Collaboration amp Teamwork Enhancement

Ethics

Workplace ethics and behavior are a crucial part of employment as both are aspects that can assist a company in its efforts to be profitable In fact ethics and behavior are just as important to most companies as performance as high morale and teamwork are two ingredients for success

Business decisions arenrsquot always black and white How can you trust that your workers will do the right thing

This activity book contains 50 exercises designed to engage individuals teams and groups in generating thought and discussion also included are fun exercises discussion questions essays activities and more

Format Article

Format Article

Format Book

Source Small Business

Source shrmorg

Source UNCW Skillport

Brought to you by UNCW Learning amp Talent Development

Workplace Ethics amp Behavior

Creating an Ethical Workplace

ldquoThe Business Ethics Activity Book 50 Exercises for Promoting Integrity at Workrdquo

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

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DIV

ERSI

TY amp

INC

LUSI

ON

EHRA

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ITUT

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Collaboration amp Teamwork Enhancement

Respect

Ask anyone in your workplace what treatment they most want from their bosses and coworkers at work They will likely top their list with the desire for their employer and coworkers to treat them as if they have dignity and with respect Use these tips to create a respectful workplace

When Narayan Murthy founded Infosys his guiding principal was to treat employees and customers with respect Thatrsquos not just a good way to run a company Itrsquos also a good way to live your life

This book describes how working toward individual improvement produces better organizational results than traditional approaches that focus on collective improvement Readers are introduced to GRIT with a framework that can be applied in any workplace scenario and are provided with strategies for applying GRIT to communication and intra-office operations

Format Article

Format Video

Format Book

Source The Balance

Source UNCW Skillport

Source UNCW Skillport

Brought to you by UNCW Learning amp Talent Development

How to Demonstrate Respect in the Workplace

Leading with Respect

ldquoLeading With GRIT Inspiring Action and Accountability with Generosity Respect Integrity and Truthrdquo

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

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Page 3: TABLE OF CONTENTS...and keep things running smoothly and peaceably. Ensuring clarity in communication is the responsibility of each individual, particularly since our performance is

CO

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Collaboration amp Teamwork Enhancement

Awareness

As leaders our whole person is present at every moment Great leaders are aware of their strengths and weaknessesmdashwhen their strengths should be applied and when they need to rely on others Research shows that self-awareness is related to company performance

With the globalization of business increased diversity in the workplace and multicultural emphasis in society cultural awareness has become one of the most important business tools in almost every industry

Unconscious bias permeates the workplace at all levels because we all have prejudicesmdash numerous studies since the 1980s confirm that people harbor unconscious bias even when they explicitly believe that prejudice and discrimination are wrong (Henneman 2014)

Format Video

Format Article

Format Article

Source UNCW Skillport

Source Chroncom

Source UNC Chapel Hill

Brought to you by UNCW Learning amp Talent Development

The Importance of Self-Awareness in Leaders

Culture Awareness in the Workplace

The Real Effects of Unconcious Bias in the Workplace

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

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Collaboration amp Teamwork Enhancement

Attentiveness

As human beings we are able to focus on just one target at a time Therefore it is very important for us to skillfully handle the focus of our attention in a world that bombards us with a rich variety of sensations and lots of expectations pulling us in different directions

It is so easy to get focused on what other people ask of us and subsequently not focus on doing what is most important to driving our goals forward This article assists employees to find a balance to improve their work and the work of the organzation

Fast-paced work environments and complex tasks can often make it a challenge to pay close attention to the details of every element of your job performance Here are 8 ways to improve your attention to detail in your work enviornment

Format Article

Format Article

Format Article

Source Briimfi

Source Baldwin Success Coaching

Source Chroncom

Brought to you by UNCW Learning amp Talent Development

Being Focused and Attentive

The Importance of Being Attentive

How to Improve attention to Details as Work

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

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Collaboration amp Teamwork Enhancement

Diplomacy

Discussing leadership theory in a grounded and practical way that takes full account of the complexities and challenges of real life this book explains Political Intelligence (PQ) as a leadership requirement that allows governments and businesses to build relationships and work together more easily

Communicating with diplomacy and tact requires strategy awareness and skills Its aim is to establish trust and rapport in relationships while delivering messages effectively However itrsquos often pushed aside by good intentions cloaked by gut reaction and misinterpretation

We all have to communicate painful or sensitive information at some point in our careers And while itrsquos important to tell the truth we need to think about how we do it Tact allows us to be honest while respecting a personrsquos feelings

Format eBook

Format Course

Format Article

Source UNCW Skillport

Source UNCW Skillport

Source Mindtoolscom

Brought to you by UNCW Learning amp Talent Development

Leadership PQ How Political Intelligence Sets Successful Leaders Apart

Stratagies for Communicating with Tact and Diplomacy

How to Be Tactful Responding with deplomicy and grace

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

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Collaboration amp Teamwork Enhancement

Collegiality

This article asks its users ldquoWhat approaches has your office used to improve teamwork and collegialityrdquo Read what studies have been conducted in this field and the different responses that people have given on what methods and approaches they have used

Teams are expected to produce results but performance is hindered when team members do not work well together A collaborative team environment is essential for the teamrsquos success To create a collaborative environment team members must practice the following tips from this article

Through a series of popular films and real-world case studies this book examines a wide range of ethical dilemmas principles and moral reasoning that arise in contemporary business

Format Article

Format Article

Format Book

Source nclsorg

Source opmgov

Source WIley Books

Brought to you by UNCW Learning amp Talent Development

Approaches to improve teamwork and collegiality among staff

Building a collaborative team environment

ldquoBusiness Ethics Through Movies- A Case Study Approachrdquo Wanda Teays

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

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LLA

BORA

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TEA

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ORK

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Collaboration amp Teamwork Enhancement

Collaboration

Specifically designed to guide you in creating and sustaining the agile teamwork-focused environment that is essential to thriving in a rapidly changing world this enlightening resource weaves a fascinating and entertaining tale that reveals how a simple change in approach can free your organization of silo-based thinking and empower your team to act as a single unit

Collaboration and teamwork make an important contribution to the success of business initiatives like quality improvement product development or customer service Learn these 5 tools that support efficient collaboration

A great article by teamwork expert Neil Patel on building leadership collaboration skills achieving goals learning and growing

Format Book

Format Article

Format Article

Source UNCW Skillport

Source SmallBusiness

Source Digital Spark

Brought to you by UNCW Learning amp Talent Development

Think One Team The Revolutionary 90 Day Plan that Engages Employees Connects Silos and Transforms Organizations

5 Steps to cross-organizational collaboration and teamwork

How To Develop These 8 Leadership Collaboration Skills

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

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Collaboration amp Teamwork Enhancement

Contribution

Each person is important and if anyone fouls up it affects the entire team and its processes These ideas will help your team perform at the highest level

While there will always be some jobs and tasks which are process focused most work now is a project or has a project component to it Here are nine ways you can contribute more effectively to make the projects you work on more successful regardless of your specific role

Ultimately only people with known value will still be around at the end of the day Heather Loisel explains how to illustrate your worth to the company in an intelligent comprehensive way

Format Artical

Format Article

Format Video

Source West side Coast

Source Project Smart

Source UNCW Skillport

Brought to you by UNCW Learning amp Talent Development

Teamwork--Making a Contribution

9 ways to Contribute to Team Success

Articulating the Value of Your Contribution

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

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Collaboration amp Teamwork Enhancement

Attendance

Excessive absenteeism can be costly for business in terms of both replacement costs and lost productivity If not managed properly chronic offenders can also be a source of frustration for those employees who generally do the right thing Here are 6 things that you can do to improve attendance in the workplace

Poor attendance saps employee morale costs employers overtime expenses and reduces employee engagement You can manage employee attendance to reduce attendance problems Herersquos how to manage and encourage attendance Use these steps to encourage employee attendance at work

Did you know that worldwide 63 of employees are disengaged from their work This means theyrsquore less likely to work hard toward goals for the business and are more prone to taking time off work Here are some easy ways to improve employee attendance and engagement ultimately helping to improve profitability and customer satisfaction as a result

Format Article

Format Article

Format Article

Source Lexology

Source The Balance

Source Liveplancom

Brought to you by UNCW Learning amp Talent Development

6 Things You Can Do to Improve Employee Attendance

How to Encourage Attendance at Work

How to Improve Employee Attendance and Engagement

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

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INN

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amp C

REA

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ITY

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Collaboration amp Teamwork Enhancement

Creativity

Creativity is not the mystical attribute reserved for the lucky few everyone has creative potential Creativity is a skill you can develop with practice and a process you can manage Equip your team with the mindset skillsets and toolsets of highly successful innovators

In the organizations studied and advised in this article several characteristics continually emerge as keys for fostering innovation at all levels In the end creating 7 leadership practices for fostering innovation

This article is about what happened when Harvard Business School held and two-day colloquium inviting business leaders from companies whose success depends on creativity and gathering leading scholars who presented their newest and most important research

Format Article

Format Article

Format Article

Source Creativity at Work

Source Forbescom

Source hrborg

Brought to you by UNCW Learning amp Talent Development

Creativity Innovation and Leadership Skills Development

7 ways Leaders can foster Innovation

Creativity and the Role of the Leader

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

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INN

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amp C

REA

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Collaboration amp Teamwork Enhancement

Innovation

The world of work has changed It used to be that most of us worked as a part of a process whether on an assembly line managing interactions with customers or any one of a thousand other processes Processes are ongoing repeatable and never have an ending Read these 9 ways to learn how to successfully contribute to a team project

Who are innovative leaders What are their qualities and how do they drive innovation within an organization Jeffrey Baumgartner provides a tantalizing profile to which we can aspire

Find out what innovative leaders do to cultivate a culture of creativity and critical thinking In a session on Innovative Leadership Cheryl Lemke President and CEO of the education technology consulting firm Metiri Group shared seven steps to becoming an innovative leader

Format PDF

Format Article

Format Article

Source Project Smart

Source Innovation MGT

Source Center Digital ED

Brought to you by UNCW Learning amp Talent Development

How to use Innovation to Lead effectively Work collaboratively and drive results

What is Innovative Leadership

The 7 steps to Innovative Leadership

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

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INN

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ATI

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Collaboration amp Teamwork Enhancement

Resourcing

Read about the evolution of creativity in management that helped mold todayrsquos creative leader Learn why creativity is essential to modern leadership

Most organizations are striving to be more innovative these days The role leaders can play in setting a good example for their followers A recent study found that leaders play a crucial role in supporting innovation by having confidence in their own creativity

Leadership doesnrsquot just take courage it demands creativity Here are five traits the most creative driven leadersmdashand therefore the best leaders generally speakingmdashall possess

Format Article

Format Article

Format Article

Source Forbes

Source Forbes

Source Fast Company

Brought to you by UNCW Learning amp Talent Development

The Rise of Creativity as a Key Quality in Modern Leadership

Why We need Leaders to be Confident In Their Creativity

5 Traits of Creative Leaders (amp how to become one)

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

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Click to Launch

SUBJ

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Collaboration amp Teamwork Enhancement

Expertise

To acquire ldquocareer insurancerdquo you need to establish your expertise within your organization That means learning continuously sharing your knowledge and communicating your value

Being in the workplace for an amount of time you begin to develop your own strong personal professional skills Are you using your expertise to further your own career without ever considering how it might help others Sharing your expertise not only helps others in their professional endeavors it also helps you

In this easy Wiki-How-To yoursquoll learn five easy steps to develop professional expertise You will discover ways to grow in your knowledge and skills You could also become a recognized expert in your professional field

Format Video

Format Article

Format Article

Source UNCW Skillport

Source Forbes

Source Wiki How

Brought to you by UNCW Learning amp Talent Development

Establish Expertise to Secure Your Career

5 Ways To Share Your Professional Expertise And 4 Reasons You Should

How to Develop Professional Expertise

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

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SUBJ

ECT

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TTER

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PERT

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EHRA

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Collaboration amp Teamwork Enhancement

Autonomy

People donrsquot engage through management or incentives they engage through self direction Daniel Pink explains in this short video how to engage others using autonomy

Autonomy is particularly critical when it comes to creating and maintaining intrinsic motivation But in the workplace goals have to be assigned Here is how to allow autonomy for your employees while still performing your managerial duties

Feel like you never have enough hours in the day No matter what career and job role yoursquore in this guide delivers solutions for working better and faster getting rid of time-wasting distractions and ultimately reducing stress Yoursquoll see how to eliminate late nights at the office and spend more time with family friends mdash or even yourself

Format Video

Format Article

Format Book

Source UNCW Skillport

Source Forbes

Source UNCW Skillport

Brought to you by UNCW Learning amp Talent Development

Gaining Engagement Through Autonomy

How to Give Employees a Sense of Autonomy

Successful Time Management for Dummies

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

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SUBJ

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Collaboration amp Teamwork Enhancement

Development

ldquoDespite the potential drawbacks training and development provides both the company as a whole and the individual employees with benefits that make the cost and time a worthwhile investmentrdquo

Whether you are in any type of leadership role and have responsibility for a team or are looking to take charge of your career growth here are 7 approaches to development that will deliver the best growth and impact

This is a direct link to a Management Study Guide that offers multiple articles on employee development including the importance of employee development developing an ED plan implementing effective ED plans motivation amp communication in ED managers role in ED and training and development activities Precision

Format Article

Format Article

Format Article

Source Small Business

Source INCcom

Source Management Study

Brought to you by UNCW Learning amp Talent Development

The Importance of Training amp Development in the Workplace

7 High-Impact Approaches for Employee Development

Articles on Employee Development

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

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SUBJ

ECT

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PERT

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EHRA

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Collaboration amp Teamwork Enhancement

Precision

How do you go about improving your accuracy so that you make less mistakes Here are 10 easy to follow ways that can lead you in the direction of more accurate work

Itrsquos hard to overstate the importance of creating business documents that are accurate attractive and polished Spend the time necessary to check that your documents have the correct tone and format and that facts are accurate

Improving accuracy in the workplace is best achieved with a careful and discerning companywide system of checks and balances Herersquos how to improve those systems in order to save money and improve quality

Format Article

Format Article

Format Article

Source Eagle Online

Source Small Business

Source Workchroncom

Brought to you by UNCW Learning amp Talent Development

Accuracy is Important hellip Always 10 Ways You Can Improve Yours

Six Things You Would Do When Proofing and Checking a Business Document

How to Improve Accuracy in the Workplace

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

Click to Launch

Click to Launch

ORG

AN

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Collaboration amp Teamwork Enhancement

Productivity

Take action and start setting goals to increase your productivity Brian Tracy provides tips on how to stop procrastinating and get more done in less time

In this course yoursquoll consider how yoursquore spending your time now and what you can do to spend it more wisely and productively Yoursquoll also learn to block the time stealers use to-do lists and schedules and develop a regular habit of checking in with your plans to make sure yoursquore getting them done

Addressing the various activities that fall under the time management umbrella this guide reveals how to help others develop strategies for increased productivity and effectiveness

Format Article

Format Course

Format Book

Source briantracycom

Source UNCW Skillport

Source UNCW Skillport

Brought to you by UNCW Learning amp Talent Development

Plan Ahead and Increase Productivity

ldquoTime Management Quit Making Excuses and Make Time Insteadrdquo

ldquoTime Management Trainingrdquo

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

Click to Launch

Click to Launch

ORG

AN

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Collaboration amp Teamwork Enhancement

Prioritizing

This international-selling book will teach you everything you need to know on how to get things done Time management expert Brian Tracy explains in his book how successful people focus on the most important tasks and making sure they get done

This Challenge Series exercise explores the symptoms of poor time management and looks at the techniques and tools that can be used to handle the problem

Feel like you never have enough hours in the day No matter what career and job role yoursquore in this guide delivers solutions for working better and faster getting rid of time-wasting distractions and ultimately reducing stress Yoursquoll see how to eliminate late nights at the office and spend more time with family friends mdash or even yourself

Format Book

Format Challenge

Format Article

Source Amazon

Source UNCW Skillport

Source MGT Studyguide

Brought to you by UNCW Learning amp Talent Development

ldquoEat That Frog 21 Great ways to stop procrastinatingrdquo

Getting Time under Control

ldquoSuccessful Time Management for Dummiesrdquo

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

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ORG

AN

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UTIO

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GO

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Collaboration amp Teamwork Enhancement

Coordination

Co-ordination is the essence of management and is implicit and inherent in all functions of management Co-ordination is an integral element or ingredient of all the managerial functions as discussed in this article Also be sure to check out the other articles on coordination while on the site

Organizational coordination and control is taking a systematic approach to figuring out if yoursquore doing what you wanted to be doing or not Itrsquos the part of planning after yoursquove decided what you wanted to be doing Here are some of the major approaches to organizational control and coordination

In order to achieve organizational objectives efficiently and effectively the managers have to give a common direction to group efforts and the working of different department through coordination

Format Article

Format Article

Format Article

Source MGT Studyguide

Source Management Help

Source Management Ideas

Brought to you by UNCW Learning amp Talent Development

Definition of Coordination

Management Function of Coordinating Controlling Overview of Basic Methods

Importance of Proper Coordination to Achieve Organizational Objectives

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

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ORG

AN

IZA

TIO

NEH

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STIT

UTIO

NAL

GO

AL

Collaboration amp Teamwork Enhancement

Presentation

A professional work environment is one that results in a workplace full of highly competent respectful mature and accountable employees working towards a common goal Here are 10 Actions to Stimulate a Professional Work Environment

If you want to create and grow a successful company you need happy productive employees So whatrsquos the secret to keeping your employees content The key is to maintain a great work environment

Organizing your workplace is vital for your business to thrive long term Along with establishing a sense of structure and order an organized work environment promotes team spirit

Format Article

Format Article

Format Article

Source The Balance

Source Business News

Source Small Business

Brought to you by UNCW Learning amp Talent Development

Ten Ideas to Help Managers Create a Professional Work Environment

23 Ways to Create a Better Work Environment

Why Organizing the Workplace Is Important

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

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CO

NTI

NU

OU

S IM

PRO

VEM

ENT

EHRA

INST

ITUT

ION

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OAL

Collaboration amp Teamwork Enhancement

Service Orientation

To offer an even stronger customer experience spread these skills to your entire team Share this list with your employees and incorporate the skills into onboarding and training programs

This course will familiarize the individual with the basic role of the CSR and the environment in which he performs his duties including typical roles of the CSR in a support environment basic tasks accomplished by the CSR the support center and customerrsquos role in a support environment how the support center has evolved and company and support center best practices

What happens at the customer lsquotouch pointrsquo is the responsibility of upper management If they want to keep customers they need to lead out in the efforts to elevate customer service

Format Article

Format Course

Format ArticleBlog

Source Life Hack

Source UNCW Skillport

Source Leadon Blog

Brought to you by UNCW Learning amp Talent Development

The Ultimate List of Customer Service Skills that Managers Need to Master

The Customer Service Representative (CSR)

5 Leadership Practices for Improving Customer Service

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

Click to Launch

Click to Launch

CO

NTI

NU

OU

S IM

PRO

VEM

ENT

EHRA

INST

ITUT

ION

AL G

OAL

Collaboration amp Teamwork Enhancement

Compliance

With expanded regulations going into effect in many industries including insurance organizations must not only show that they have compliance and ethics programs in place but also be able to demonstrate that their programs are working Here are some insights on how to demonstrate your programrsquos worth

Definitions of compliance risk and quality An easy to follow PowerPoint on why we all need to be on the same page

If there is a regulation that you know you are hazy on read it before you leave the office Or if you know you need to be a better communicator google it and see how others communicate These are just a few tips on how to integrate compliance and continuous improvement into your work-life

Format Article

Format Article

Format Article

Source Property Causeality

Source Health Lawyers

Source Compliance and Ethics

Brought to you by UNCW Learning amp Talent Development

Ethics and Compliance in the Workplace

Compliance Risk Management and Quality Assurance

Compliance and Continuous Improvement

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

Click to Launch

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CO

NTI

NU

OU

S IM

PRO

VEM

ENT

EHRA

INST

ITUT

ION

AL G

OAL

Collaboration amp Teamwork Enhancement

Safety

Whether you work at a business manage it or own it you all have the same goal--- you donrsquot want anyone to get hurt on the job And therersquos something each of us can do to make sure we all go home as whole as when we started the day Here are 10 steps to a safe and healthy workplace

The foundation of any successful workplace safety effort is one that encourages employees to identify unsafe behaviors and opportunities for improvement Herersquos the Top 10 Workplace Safety Tips Every Employee Should Know to help you inform your own workers and create a workplace safety environment

National Safety Council consultants identify what they see repeatedly when auditing worksites

Format Article

Format Article

Format Article

Source Safe Works

Source arbillcom

Source Safety and Health

Brought to you by UNCW Learning amp Talent Development

Create a Safe and Healthy Workplace

Top 10 Workplace Safety Tips Every Employee Should Know

7 common workplace safety hazards

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

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LEA

DER

SHIP

EHRA

INST

ITUT

ION

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Collaboration amp Teamwork Enhancement

Oversight

Root Cause Analysis (RCA) is a popular and often-used technique that helps people answer the question of why the problem occurred in the first place It seeks to identify the origin of a problem using a specific set of steps with associated tools to find the primary cause of the problem

This 3 Things post offers up three things that you can do to help you deliver great work time and time again

If you are a leader you are first and foremost tasked with delivering results Continuously delivering results can prove challenging There are numerous obstacles objections and setbacks to deal with At the same time your ability to deliver results can be enhanced by doing some simple things

Format Article

Format Article

Format Article

Source Mind Tools

Source Productivityist

Source Goals and Achievments

Brought to you by UNCW Learning amp Talent Development

Root Cause Analysis Tracing a Problem to its Origins

3 Things You Can Do To Consistently Deliver Great Work

Delivering Results As A Leader

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

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Click to Launch

LEA

DER

SHIP

EHRA

INST

ITUT

ION

AL G

OAL

Collaboration amp Teamwork Enhancement

Goal-setting

For people in management roles goal setting is absolutely essential to motivating employees Learn about SMART goals and how to use them efficiently

Only 3 of adults have clear written specific measurable time-bounded goals and by every statistic they accomplish ten times as much as people with no goals at all Why is it then that most people have no goals Brian Tracy answers this by debunking 5 myths people have when it comes to setting goals

Featuring worksheets quizzes and other practical tools this guide gives readers powerful techniques they can use to set a goal make a plan and acquire the resources and power necessary to achieve their objective

Format Article

Format Article

Format Book

Source Brian Tracy Int

Source BrianTraceycom

Source UNCW SkillPort

Brought to you by UNCW Learning amp Talent Development

5 Tips For Motivating Employees SMART Goal Setting For Managers

Setting Goals and Objectives- 5 myths

Goal Setting How to Create an Action Plan and Achieve Your Goals Second Edition

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

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Click to Launch

LEA

DER

SHIP

EHRA

INST

ITUT

ION

AL G

OAL

Collaboration amp Teamwork Enhancement

Manage Talent

Every organization has nuances within its performance management system such as the use of rating scales competencies weighting overall rating and so on Therefore here are some general guidelines and tips Many clients find these helpful when incorporating ldquocalibrationrdquo meetings into their performance management process

Some of the best informal learning occurs from consistent and candid performance feedback Learn to practice this skill effectively in your workplace

Guiding managers through every step of the coaching process from problem solving to developing accountability this clear and practical book is an invaluable tool that will help all leaders coach employees colleagues and themselves to excellence

Format Article

Format Article

Format Book

Source Work Force

Source tdorg

Source UNCW Skillport

Brought to you by UNCW Learning amp Talent Development

Dear workforce how should we conduct performance-appraisal lsquocalibrationrsquo meetings with managers

Delivering Effective Performance Feedback

ldquoA managerrsquos guide to coaching ndash simple and effective ways to get the best out of your employees employeesrdquo

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

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LEA

DER

SHIP

EHRA

INST

ITUT

ION

AL G

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Collaboration amp Teamwork Enhancement

Decision-Making

In this course yoursquoll learn how to keep the improvement on track using key principles of project management and yoursquoll discover tactics for embedding the improvement deep in the operations of your organization

This article will explore three crucial qualities that great leaders must develop to become great decision-makers emotional intelligence the ability to handle uncertainty and the ability to weigh evidence with intuition

To decentralize decisions to people closest to the problem requires that they have information from above that provides context The information transfer should be two-way and continuous Decentralized decision-makers tend to own their decisions

Format Course

Format Article

Format Video

Source UNCW Skillport

Source Pepperdineedu

Source UNCW Skillport

Brought to you by UNCW Learning amp Talent Development

Implementing and sustaining process improvement

Great Leaders are Great Decision Makers

Empowering Decision-Making

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

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Click to Launch

LEA

DER

SHIP

EHRA

INST

ITUT

ION

AL G

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Collaboration amp Teamwork Enhancement

Leading

Given the extraordinary low levels of engagement in the US workforce mdash a recent Gallup poll showed that 70 of employees are ldquonot engagedrdquo or ldquoactively disengagedrdquo at work mdash many leaders are looking for solutions To get more motivation from employees learn to do these three things well

Here is a list of things to do and not to do engage employees so they are able to perform spectacularly and build and improve your business

These are seven principles of public speaking that developed by media coach Richard Zeoli Keep them in mind the next time you find yourself presenting before a group

Format Article

Format Article

Format Article

Source hbrorg

Source Entrepreneurcom

Source amenetorg

Brought to you by UNCW Learning amp Talent Development

To motivate employees do 3 things well

14 Management Dorsquos and Donrsquots to Motivate Employees

The Seven Principles of Effective Public Speaking

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

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Click to Launch

DIV

ERSI

TY amp

INC

LUSI

ON

EHRA

INST

ITUT

ION

AL G

OAL

Collaboration amp Teamwork Enhancement

Diversity

Workforce diversity and inclusion promotes employee productivity retention team collaboration and commitment all of which ultimately add value to the services provided to clients Here are five strategies to help organizations develop and leverage their diversity programs

This article offers some concrete tips that are designed to engage employees at all levels within the organization Remember it is important to commit to the process value the thoughts and ideas of everyone and celebrate along the way

Presenting a unique approach for future company enhancement and employee success this publication is an essential reference for those interested in the effects of multicultural representation on both a company and its employees through professional growth and advancement

Format Article

Format Article

Format Book

Source gwb Lawfirm

Source Diversity Journal

Source UNCW Skillport

Brought to you by UNCW Learning amp Talent Development

5 Strategies for Promoting Diversity in the Workplace

10 Ways Employees can Support Diversity and Inclusion

ldquoImpact of Diversity on Organization and Career Developmentrdquo- Claretha Hughes

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

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DIV

ERSI

TY amp

INC

LUSI

ON

EHRA

INST

ITUT

ION

AL G

OAL

Collaboration amp Teamwork Enhancement

Ethics

Workplace ethics and behavior are a crucial part of employment as both are aspects that can assist a company in its efforts to be profitable In fact ethics and behavior are just as important to most companies as performance as high morale and teamwork are two ingredients for success

Business decisions arenrsquot always black and white How can you trust that your workers will do the right thing

This activity book contains 50 exercises designed to engage individuals teams and groups in generating thought and discussion also included are fun exercises discussion questions essays activities and more

Format Article

Format Article

Format Book

Source Small Business

Source shrmorg

Source UNCW Skillport

Brought to you by UNCW Learning amp Talent Development

Workplace Ethics amp Behavior

Creating an Ethical Workplace

ldquoThe Business Ethics Activity Book 50 Exercises for Promoting Integrity at Workrdquo

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

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Click to Launch

DIV

ERSI

TY amp

INC

LUSI

ON

EHRA

INST

ITUT

ION

AL G

OAL

Collaboration amp Teamwork Enhancement

Respect

Ask anyone in your workplace what treatment they most want from their bosses and coworkers at work They will likely top their list with the desire for their employer and coworkers to treat them as if they have dignity and with respect Use these tips to create a respectful workplace

When Narayan Murthy founded Infosys his guiding principal was to treat employees and customers with respect Thatrsquos not just a good way to run a company Itrsquos also a good way to live your life

This book describes how working toward individual improvement produces better organizational results than traditional approaches that focus on collective improvement Readers are introduced to GRIT with a framework that can be applied in any workplace scenario and are provided with strategies for applying GRIT to communication and intra-office operations

Format Article

Format Video

Format Book

Source The Balance

Source UNCW Skillport

Source UNCW Skillport

Brought to you by UNCW Learning amp Talent Development

How to Demonstrate Respect in the Workplace

Leading with Respect

ldquoLeading With GRIT Inspiring Action and Accountability with Generosity Respect Integrity and Truthrdquo

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

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Page 4: TABLE OF CONTENTS...and keep things running smoothly and peaceably. Ensuring clarity in communication is the responsibility of each individual, particularly since our performance is

CO

MM

UN

ICA

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Collaboration amp Teamwork Enhancement

Attentiveness

As human beings we are able to focus on just one target at a time Therefore it is very important for us to skillfully handle the focus of our attention in a world that bombards us with a rich variety of sensations and lots of expectations pulling us in different directions

It is so easy to get focused on what other people ask of us and subsequently not focus on doing what is most important to driving our goals forward This article assists employees to find a balance to improve their work and the work of the organzation

Fast-paced work environments and complex tasks can often make it a challenge to pay close attention to the details of every element of your job performance Here are 8 ways to improve your attention to detail in your work enviornment

Format Article

Format Article

Format Article

Source Briimfi

Source Baldwin Success Coaching

Source Chroncom

Brought to you by UNCW Learning amp Talent Development

Being Focused and Attentive

The Importance of Being Attentive

How to Improve attention to Details as Work

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

Click to Launch

Click to Launch

CO

MM

UN

ICA

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Collaboration amp Teamwork Enhancement

Diplomacy

Discussing leadership theory in a grounded and practical way that takes full account of the complexities and challenges of real life this book explains Political Intelligence (PQ) as a leadership requirement that allows governments and businesses to build relationships and work together more easily

Communicating with diplomacy and tact requires strategy awareness and skills Its aim is to establish trust and rapport in relationships while delivering messages effectively However itrsquos often pushed aside by good intentions cloaked by gut reaction and misinterpretation

We all have to communicate painful or sensitive information at some point in our careers And while itrsquos important to tell the truth we need to think about how we do it Tact allows us to be honest while respecting a personrsquos feelings

Format eBook

Format Course

Format Article

Source UNCW Skillport

Source UNCW Skillport

Source Mindtoolscom

Brought to you by UNCW Learning amp Talent Development

Leadership PQ How Political Intelligence Sets Successful Leaders Apart

Stratagies for Communicating with Tact and Diplomacy

How to Be Tactful Responding with deplomicy and grace

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

Click to Launch

Click to Launch

CO

LLA

BORA

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TEA

MW

ORK

EHRA

INST

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Collaboration amp Teamwork Enhancement

Collegiality

This article asks its users ldquoWhat approaches has your office used to improve teamwork and collegialityrdquo Read what studies have been conducted in this field and the different responses that people have given on what methods and approaches they have used

Teams are expected to produce results but performance is hindered when team members do not work well together A collaborative team environment is essential for the teamrsquos success To create a collaborative environment team members must practice the following tips from this article

Through a series of popular films and real-world case studies this book examines a wide range of ethical dilemmas principles and moral reasoning that arise in contemporary business

Format Article

Format Article

Format Book

Source nclsorg

Source opmgov

Source WIley Books

Brought to you by UNCW Learning amp Talent Development

Approaches to improve teamwork and collegiality among staff

Building a collaborative team environment

ldquoBusiness Ethics Through Movies- A Case Study Approachrdquo Wanda Teays

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

Click to Launch

Click to Launch

CO

LLA

BORA

TIO

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TEA

MW

ORK

EHRA

INST

ITUT

ION

AL G

OAL

Collaboration amp Teamwork Enhancement

Collaboration

Specifically designed to guide you in creating and sustaining the agile teamwork-focused environment that is essential to thriving in a rapidly changing world this enlightening resource weaves a fascinating and entertaining tale that reveals how a simple change in approach can free your organization of silo-based thinking and empower your team to act as a single unit

Collaboration and teamwork make an important contribution to the success of business initiatives like quality improvement product development or customer service Learn these 5 tools that support efficient collaboration

A great article by teamwork expert Neil Patel on building leadership collaboration skills achieving goals learning and growing

Format Book

Format Article

Format Article

Source UNCW Skillport

Source SmallBusiness

Source Digital Spark

Brought to you by UNCW Learning amp Talent Development

Think One Team The Revolutionary 90 Day Plan that Engages Employees Connects Silos and Transforms Organizations

5 Steps to cross-organizational collaboration and teamwork

How To Develop These 8 Leadership Collaboration Skills

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

Click to Launch

Click to Launch

CO

LLA

BORA

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TEA

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INST

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Collaboration amp Teamwork Enhancement

Contribution

Each person is important and if anyone fouls up it affects the entire team and its processes These ideas will help your team perform at the highest level

While there will always be some jobs and tasks which are process focused most work now is a project or has a project component to it Here are nine ways you can contribute more effectively to make the projects you work on more successful regardless of your specific role

Ultimately only people with known value will still be around at the end of the day Heather Loisel explains how to illustrate your worth to the company in an intelligent comprehensive way

Format Artical

Format Article

Format Video

Source West side Coast

Source Project Smart

Source UNCW Skillport

Brought to you by UNCW Learning amp Talent Development

Teamwork--Making a Contribution

9 ways to Contribute to Team Success

Articulating the Value of Your Contribution

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

Click to Launch

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CO

LLA

BORA

TIO

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TEA

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AL G

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Collaboration amp Teamwork Enhancement

Attendance

Excessive absenteeism can be costly for business in terms of both replacement costs and lost productivity If not managed properly chronic offenders can also be a source of frustration for those employees who generally do the right thing Here are 6 things that you can do to improve attendance in the workplace

Poor attendance saps employee morale costs employers overtime expenses and reduces employee engagement You can manage employee attendance to reduce attendance problems Herersquos how to manage and encourage attendance Use these steps to encourage employee attendance at work

Did you know that worldwide 63 of employees are disengaged from their work This means theyrsquore less likely to work hard toward goals for the business and are more prone to taking time off work Here are some easy ways to improve employee attendance and engagement ultimately helping to improve profitability and customer satisfaction as a result

Format Article

Format Article

Format Article

Source Lexology

Source The Balance

Source Liveplancom

Brought to you by UNCW Learning amp Talent Development

6 Things You Can Do to Improve Employee Attendance

How to Encourage Attendance at Work

How to Improve Employee Attendance and Engagement

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

Click to Launch

Click to Launch

INN

OV

ATI

ON

amp C

REA

TIV

ITY

EHRA

INST

ITUT

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Collaboration amp Teamwork Enhancement

Creativity

Creativity is not the mystical attribute reserved for the lucky few everyone has creative potential Creativity is a skill you can develop with practice and a process you can manage Equip your team with the mindset skillsets and toolsets of highly successful innovators

In the organizations studied and advised in this article several characteristics continually emerge as keys for fostering innovation at all levels In the end creating 7 leadership practices for fostering innovation

This article is about what happened when Harvard Business School held and two-day colloquium inviting business leaders from companies whose success depends on creativity and gathering leading scholars who presented their newest and most important research

Format Article

Format Article

Format Article

Source Creativity at Work

Source Forbescom

Source hrborg

Brought to you by UNCW Learning amp Talent Development

Creativity Innovation and Leadership Skills Development

7 ways Leaders can foster Innovation

Creativity and the Role of the Leader

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

Click to Launch

Click to Launch

INN

OV

ATI

ON

amp C

REA

TIV

ITY

EHRA

INST

ITUT

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Collaboration amp Teamwork Enhancement

Innovation

The world of work has changed It used to be that most of us worked as a part of a process whether on an assembly line managing interactions with customers or any one of a thousand other processes Processes are ongoing repeatable and never have an ending Read these 9 ways to learn how to successfully contribute to a team project

Who are innovative leaders What are their qualities and how do they drive innovation within an organization Jeffrey Baumgartner provides a tantalizing profile to which we can aspire

Find out what innovative leaders do to cultivate a culture of creativity and critical thinking In a session on Innovative Leadership Cheryl Lemke President and CEO of the education technology consulting firm Metiri Group shared seven steps to becoming an innovative leader

Format PDF

Format Article

Format Article

Source Project Smart

Source Innovation MGT

Source Center Digital ED

Brought to you by UNCW Learning amp Talent Development

How to use Innovation to Lead effectively Work collaboratively and drive results

What is Innovative Leadership

The 7 steps to Innovative Leadership

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

Click to Launch

Click to Launch

INN

OV

ATI

ON

amp C

REA

TIV

ITY

EHRA

INST

ITUT

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Collaboration amp Teamwork Enhancement

Resourcing

Read about the evolution of creativity in management that helped mold todayrsquos creative leader Learn why creativity is essential to modern leadership

Most organizations are striving to be more innovative these days The role leaders can play in setting a good example for their followers A recent study found that leaders play a crucial role in supporting innovation by having confidence in their own creativity

Leadership doesnrsquot just take courage it demands creativity Here are five traits the most creative driven leadersmdashand therefore the best leaders generally speakingmdashall possess

Format Article

Format Article

Format Article

Source Forbes

Source Forbes

Source Fast Company

Brought to you by UNCW Learning amp Talent Development

The Rise of Creativity as a Key Quality in Modern Leadership

Why We need Leaders to be Confident In Their Creativity

5 Traits of Creative Leaders (amp how to become one)

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

Click to Launch

Click to Launch

SUBJ

ECT

MA

TTER

EX

PERT

ISE

EHRA

INST

ITUT

ION

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Collaboration amp Teamwork Enhancement

Expertise

To acquire ldquocareer insurancerdquo you need to establish your expertise within your organization That means learning continuously sharing your knowledge and communicating your value

Being in the workplace for an amount of time you begin to develop your own strong personal professional skills Are you using your expertise to further your own career without ever considering how it might help others Sharing your expertise not only helps others in their professional endeavors it also helps you

In this easy Wiki-How-To yoursquoll learn five easy steps to develop professional expertise You will discover ways to grow in your knowledge and skills You could also become a recognized expert in your professional field

Format Video

Format Article

Format Article

Source UNCW Skillport

Source Forbes

Source Wiki How

Brought to you by UNCW Learning amp Talent Development

Establish Expertise to Secure Your Career

5 Ways To Share Your Professional Expertise And 4 Reasons You Should

How to Develop Professional Expertise

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

Click to Launch

Click to Launch

SUBJ

ECT

MA

TTER

EX

PERT

ISE

EHRA

INST

ITUT

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Collaboration amp Teamwork Enhancement

Autonomy

People donrsquot engage through management or incentives they engage through self direction Daniel Pink explains in this short video how to engage others using autonomy

Autonomy is particularly critical when it comes to creating and maintaining intrinsic motivation But in the workplace goals have to be assigned Here is how to allow autonomy for your employees while still performing your managerial duties

Feel like you never have enough hours in the day No matter what career and job role yoursquore in this guide delivers solutions for working better and faster getting rid of time-wasting distractions and ultimately reducing stress Yoursquoll see how to eliminate late nights at the office and spend more time with family friends mdash or even yourself

Format Video

Format Article

Format Book

Source UNCW Skillport

Source Forbes

Source UNCW Skillport

Brought to you by UNCW Learning amp Talent Development

Gaining Engagement Through Autonomy

How to Give Employees a Sense of Autonomy

Successful Time Management for Dummies

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

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Click to Launch

SUBJ

ECT

MA

TTER

EX

PERT

ISE

EHRA

INST

ITUT

ION

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OAL

Collaboration amp Teamwork Enhancement

Development

ldquoDespite the potential drawbacks training and development provides both the company as a whole and the individual employees with benefits that make the cost and time a worthwhile investmentrdquo

Whether you are in any type of leadership role and have responsibility for a team or are looking to take charge of your career growth here are 7 approaches to development that will deliver the best growth and impact

This is a direct link to a Management Study Guide that offers multiple articles on employee development including the importance of employee development developing an ED plan implementing effective ED plans motivation amp communication in ED managers role in ED and training and development activities Precision

Format Article

Format Article

Format Article

Source Small Business

Source INCcom

Source Management Study

Brought to you by UNCW Learning amp Talent Development

The Importance of Training amp Development in the Workplace

7 High-Impact Approaches for Employee Development

Articles on Employee Development

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

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SUBJ

ECT

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TTER

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PERT

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INST

ITUT

ION

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OAL

Collaboration amp Teamwork Enhancement

Precision

How do you go about improving your accuracy so that you make less mistakes Here are 10 easy to follow ways that can lead you in the direction of more accurate work

Itrsquos hard to overstate the importance of creating business documents that are accurate attractive and polished Spend the time necessary to check that your documents have the correct tone and format and that facts are accurate

Improving accuracy in the workplace is best achieved with a careful and discerning companywide system of checks and balances Herersquos how to improve those systems in order to save money and improve quality

Format Article

Format Article

Format Article

Source Eagle Online

Source Small Business

Source Workchroncom

Brought to you by UNCW Learning amp Talent Development

Accuracy is Important hellip Always 10 Ways You Can Improve Yours

Six Things You Would Do When Proofing and Checking a Business Document

How to Improve Accuracy in the Workplace

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

Click to Launch

Click to Launch

ORG

AN

IZA

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STIT

UTIO

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Collaboration amp Teamwork Enhancement

Productivity

Take action and start setting goals to increase your productivity Brian Tracy provides tips on how to stop procrastinating and get more done in less time

In this course yoursquoll consider how yoursquore spending your time now and what you can do to spend it more wisely and productively Yoursquoll also learn to block the time stealers use to-do lists and schedules and develop a regular habit of checking in with your plans to make sure yoursquore getting them done

Addressing the various activities that fall under the time management umbrella this guide reveals how to help others develop strategies for increased productivity and effectiveness

Format Article

Format Course

Format Book

Source briantracycom

Source UNCW Skillport

Source UNCW Skillport

Brought to you by UNCW Learning amp Talent Development

Plan Ahead and Increase Productivity

ldquoTime Management Quit Making Excuses and Make Time Insteadrdquo

ldquoTime Management Trainingrdquo

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

Click to Launch

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ORG

AN

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UTIO

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GO

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Collaboration amp Teamwork Enhancement

Prioritizing

This international-selling book will teach you everything you need to know on how to get things done Time management expert Brian Tracy explains in his book how successful people focus on the most important tasks and making sure they get done

This Challenge Series exercise explores the symptoms of poor time management and looks at the techniques and tools that can be used to handle the problem

Feel like you never have enough hours in the day No matter what career and job role yoursquore in this guide delivers solutions for working better and faster getting rid of time-wasting distractions and ultimately reducing stress Yoursquoll see how to eliminate late nights at the office and spend more time with family friends mdash or even yourself

Format Book

Format Challenge

Format Article

Source Amazon

Source UNCW Skillport

Source MGT Studyguide

Brought to you by UNCW Learning amp Talent Development

ldquoEat That Frog 21 Great ways to stop procrastinatingrdquo

Getting Time under Control

ldquoSuccessful Time Management for Dummiesrdquo

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

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ORG

AN

IZA

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STIT

UTIO

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GO

AL

Collaboration amp Teamwork Enhancement

Coordination

Co-ordination is the essence of management and is implicit and inherent in all functions of management Co-ordination is an integral element or ingredient of all the managerial functions as discussed in this article Also be sure to check out the other articles on coordination while on the site

Organizational coordination and control is taking a systematic approach to figuring out if yoursquore doing what you wanted to be doing or not Itrsquos the part of planning after yoursquove decided what you wanted to be doing Here are some of the major approaches to organizational control and coordination

In order to achieve organizational objectives efficiently and effectively the managers have to give a common direction to group efforts and the working of different department through coordination

Format Article

Format Article

Format Article

Source MGT Studyguide

Source Management Help

Source Management Ideas

Brought to you by UNCW Learning amp Talent Development

Definition of Coordination

Management Function of Coordinating Controlling Overview of Basic Methods

Importance of Proper Coordination to Achieve Organizational Objectives

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

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ORG

AN

IZA

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STIT

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GO

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Collaboration amp Teamwork Enhancement

Presentation

A professional work environment is one that results in a workplace full of highly competent respectful mature and accountable employees working towards a common goal Here are 10 Actions to Stimulate a Professional Work Environment

If you want to create and grow a successful company you need happy productive employees So whatrsquos the secret to keeping your employees content The key is to maintain a great work environment

Organizing your workplace is vital for your business to thrive long term Along with establishing a sense of structure and order an organized work environment promotes team spirit

Format Article

Format Article

Format Article

Source The Balance

Source Business News

Source Small Business

Brought to you by UNCW Learning amp Talent Development

Ten Ideas to Help Managers Create a Professional Work Environment

23 Ways to Create a Better Work Environment

Why Organizing the Workplace Is Important

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

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CO

NTI

NU

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PRO

VEM

ENT

EHRA

INST

ITUT

ION

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Collaboration amp Teamwork Enhancement

Service Orientation

To offer an even stronger customer experience spread these skills to your entire team Share this list with your employees and incorporate the skills into onboarding and training programs

This course will familiarize the individual with the basic role of the CSR and the environment in which he performs his duties including typical roles of the CSR in a support environment basic tasks accomplished by the CSR the support center and customerrsquos role in a support environment how the support center has evolved and company and support center best practices

What happens at the customer lsquotouch pointrsquo is the responsibility of upper management If they want to keep customers they need to lead out in the efforts to elevate customer service

Format Article

Format Course

Format ArticleBlog

Source Life Hack

Source UNCW Skillport

Source Leadon Blog

Brought to you by UNCW Learning amp Talent Development

The Ultimate List of Customer Service Skills that Managers Need to Master

The Customer Service Representative (CSR)

5 Leadership Practices for Improving Customer Service

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Click to Launch

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CO

NTI

NU

OU

S IM

PRO

VEM

ENT

EHRA

INST

ITUT

ION

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Collaboration amp Teamwork Enhancement

Compliance

With expanded regulations going into effect in many industries including insurance organizations must not only show that they have compliance and ethics programs in place but also be able to demonstrate that their programs are working Here are some insights on how to demonstrate your programrsquos worth

Definitions of compliance risk and quality An easy to follow PowerPoint on why we all need to be on the same page

If there is a regulation that you know you are hazy on read it before you leave the office Or if you know you need to be a better communicator google it and see how others communicate These are just a few tips on how to integrate compliance and continuous improvement into your work-life

Format Article

Format Article

Format Article

Source Property Causeality

Source Health Lawyers

Source Compliance and Ethics

Brought to you by UNCW Learning amp Talent Development

Ethics and Compliance in the Workplace

Compliance Risk Management and Quality Assurance

Compliance and Continuous Improvement

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

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CO

NTI

NU

OU

S IM

PRO

VEM

ENT

EHRA

INST

ITUT

ION

AL G

OAL

Collaboration amp Teamwork Enhancement

Safety

Whether you work at a business manage it or own it you all have the same goal--- you donrsquot want anyone to get hurt on the job And therersquos something each of us can do to make sure we all go home as whole as when we started the day Here are 10 steps to a safe and healthy workplace

The foundation of any successful workplace safety effort is one that encourages employees to identify unsafe behaviors and opportunities for improvement Herersquos the Top 10 Workplace Safety Tips Every Employee Should Know to help you inform your own workers and create a workplace safety environment

National Safety Council consultants identify what they see repeatedly when auditing worksites

Format Article

Format Article

Format Article

Source Safe Works

Source arbillcom

Source Safety and Health

Brought to you by UNCW Learning amp Talent Development

Create a Safe and Healthy Workplace

Top 10 Workplace Safety Tips Every Employee Should Know

7 common workplace safety hazards

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Click to Launch

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LEA

DER

SHIP

EHRA

INST

ITUT

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OAL

Collaboration amp Teamwork Enhancement

Oversight

Root Cause Analysis (RCA) is a popular and often-used technique that helps people answer the question of why the problem occurred in the first place It seeks to identify the origin of a problem using a specific set of steps with associated tools to find the primary cause of the problem

This 3 Things post offers up three things that you can do to help you deliver great work time and time again

If you are a leader you are first and foremost tasked with delivering results Continuously delivering results can prove challenging There are numerous obstacles objections and setbacks to deal with At the same time your ability to deliver results can be enhanced by doing some simple things

Format Article

Format Article

Format Article

Source Mind Tools

Source Productivityist

Source Goals and Achievments

Brought to you by UNCW Learning amp Talent Development

Root Cause Analysis Tracing a Problem to its Origins

3 Things You Can Do To Consistently Deliver Great Work

Delivering Results As A Leader

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

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LEA

DER

SHIP

EHRA

INST

ITUT

ION

AL G

OAL

Collaboration amp Teamwork Enhancement

Goal-setting

For people in management roles goal setting is absolutely essential to motivating employees Learn about SMART goals and how to use them efficiently

Only 3 of adults have clear written specific measurable time-bounded goals and by every statistic they accomplish ten times as much as people with no goals at all Why is it then that most people have no goals Brian Tracy answers this by debunking 5 myths people have when it comes to setting goals

Featuring worksheets quizzes and other practical tools this guide gives readers powerful techniques they can use to set a goal make a plan and acquire the resources and power necessary to achieve their objective

Format Article

Format Article

Format Book

Source Brian Tracy Int

Source BrianTraceycom

Source UNCW SkillPort

Brought to you by UNCW Learning amp Talent Development

5 Tips For Motivating Employees SMART Goal Setting For Managers

Setting Goals and Objectives- 5 myths

Goal Setting How to Create an Action Plan and Achieve Your Goals Second Edition

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

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LEA

DER

SHIP

EHRA

INST

ITUT

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AL G

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Collaboration amp Teamwork Enhancement

Manage Talent

Every organization has nuances within its performance management system such as the use of rating scales competencies weighting overall rating and so on Therefore here are some general guidelines and tips Many clients find these helpful when incorporating ldquocalibrationrdquo meetings into their performance management process

Some of the best informal learning occurs from consistent and candid performance feedback Learn to practice this skill effectively in your workplace

Guiding managers through every step of the coaching process from problem solving to developing accountability this clear and practical book is an invaluable tool that will help all leaders coach employees colleagues and themselves to excellence

Format Article

Format Article

Format Book

Source Work Force

Source tdorg

Source UNCW Skillport

Brought to you by UNCW Learning amp Talent Development

Dear workforce how should we conduct performance-appraisal lsquocalibrationrsquo meetings with managers

Delivering Effective Performance Feedback

ldquoA managerrsquos guide to coaching ndash simple and effective ways to get the best out of your employees employeesrdquo

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

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LEA

DER

SHIP

EHRA

INST

ITUT

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Collaboration amp Teamwork Enhancement

Decision-Making

In this course yoursquoll learn how to keep the improvement on track using key principles of project management and yoursquoll discover tactics for embedding the improvement deep in the operations of your organization

This article will explore three crucial qualities that great leaders must develop to become great decision-makers emotional intelligence the ability to handle uncertainty and the ability to weigh evidence with intuition

To decentralize decisions to people closest to the problem requires that they have information from above that provides context The information transfer should be two-way and continuous Decentralized decision-makers tend to own their decisions

Format Course

Format Article

Format Video

Source UNCW Skillport

Source Pepperdineedu

Source UNCW Skillport

Brought to you by UNCW Learning amp Talent Development

Implementing and sustaining process improvement

Great Leaders are Great Decision Makers

Empowering Decision-Making

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

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LEA

DER

SHIP

EHRA

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Collaboration amp Teamwork Enhancement

Leading

Given the extraordinary low levels of engagement in the US workforce mdash a recent Gallup poll showed that 70 of employees are ldquonot engagedrdquo or ldquoactively disengagedrdquo at work mdash many leaders are looking for solutions To get more motivation from employees learn to do these three things well

Here is a list of things to do and not to do engage employees so they are able to perform spectacularly and build and improve your business

These are seven principles of public speaking that developed by media coach Richard Zeoli Keep them in mind the next time you find yourself presenting before a group

Format Article

Format Article

Format Article

Source hbrorg

Source Entrepreneurcom

Source amenetorg

Brought to you by UNCW Learning amp Talent Development

To motivate employees do 3 things well

14 Management Dorsquos and Donrsquots to Motivate Employees

The Seven Principles of Effective Public Speaking

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

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Click to Launch

DIV

ERSI

TY amp

INC

LUSI

ON

EHRA

INST

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Collaboration amp Teamwork Enhancement

Diversity

Workforce diversity and inclusion promotes employee productivity retention team collaboration and commitment all of which ultimately add value to the services provided to clients Here are five strategies to help organizations develop and leverage their diversity programs

This article offers some concrete tips that are designed to engage employees at all levels within the organization Remember it is important to commit to the process value the thoughts and ideas of everyone and celebrate along the way

Presenting a unique approach for future company enhancement and employee success this publication is an essential reference for those interested in the effects of multicultural representation on both a company and its employees through professional growth and advancement

Format Article

Format Article

Format Book

Source gwb Lawfirm

Source Diversity Journal

Source UNCW Skillport

Brought to you by UNCW Learning amp Talent Development

5 Strategies for Promoting Diversity in the Workplace

10 Ways Employees can Support Diversity and Inclusion

ldquoImpact of Diversity on Organization and Career Developmentrdquo- Claretha Hughes

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

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DIV

ERSI

TY amp

INC

LUSI

ON

EHRA

INST

ITUT

ION

AL G

OAL

Collaboration amp Teamwork Enhancement

Ethics

Workplace ethics and behavior are a crucial part of employment as both are aspects that can assist a company in its efforts to be profitable In fact ethics and behavior are just as important to most companies as performance as high morale and teamwork are two ingredients for success

Business decisions arenrsquot always black and white How can you trust that your workers will do the right thing

This activity book contains 50 exercises designed to engage individuals teams and groups in generating thought and discussion also included are fun exercises discussion questions essays activities and more

Format Article

Format Article

Format Book

Source Small Business

Source shrmorg

Source UNCW Skillport

Brought to you by UNCW Learning amp Talent Development

Workplace Ethics amp Behavior

Creating an Ethical Workplace

ldquoThe Business Ethics Activity Book 50 Exercises for Promoting Integrity at Workrdquo

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

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Click to Launch

DIV

ERSI

TY amp

INC

LUSI

ON

EHRA

INST

ITUT

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Collaboration amp Teamwork Enhancement

Respect

Ask anyone in your workplace what treatment they most want from their bosses and coworkers at work They will likely top their list with the desire for their employer and coworkers to treat them as if they have dignity and with respect Use these tips to create a respectful workplace

When Narayan Murthy founded Infosys his guiding principal was to treat employees and customers with respect Thatrsquos not just a good way to run a company Itrsquos also a good way to live your life

This book describes how working toward individual improvement produces better organizational results than traditional approaches that focus on collective improvement Readers are introduced to GRIT with a framework that can be applied in any workplace scenario and are provided with strategies for applying GRIT to communication and intra-office operations

Format Article

Format Video

Format Book

Source The Balance

Source UNCW Skillport

Source UNCW Skillport

Brought to you by UNCW Learning amp Talent Development

How to Demonstrate Respect in the Workplace

Leading with Respect

ldquoLeading With GRIT Inspiring Action and Accountability with Generosity Respect Integrity and Truthrdquo

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

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Page 5: TABLE OF CONTENTS...and keep things running smoothly and peaceably. Ensuring clarity in communication is the responsibility of each individual, particularly since our performance is

CO

MM

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Collaboration amp Teamwork Enhancement

Diplomacy

Discussing leadership theory in a grounded and practical way that takes full account of the complexities and challenges of real life this book explains Political Intelligence (PQ) as a leadership requirement that allows governments and businesses to build relationships and work together more easily

Communicating with diplomacy and tact requires strategy awareness and skills Its aim is to establish trust and rapport in relationships while delivering messages effectively However itrsquos often pushed aside by good intentions cloaked by gut reaction and misinterpretation

We all have to communicate painful or sensitive information at some point in our careers And while itrsquos important to tell the truth we need to think about how we do it Tact allows us to be honest while respecting a personrsquos feelings

Format eBook

Format Course

Format Article

Source UNCW Skillport

Source UNCW Skillport

Source Mindtoolscom

Brought to you by UNCW Learning amp Talent Development

Leadership PQ How Political Intelligence Sets Successful Leaders Apart

Stratagies for Communicating with Tact and Diplomacy

How to Be Tactful Responding with deplomicy and grace

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

Click to Launch

Click to Launch

CO

LLA

BORA

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TEA

MW

ORK

EHRA

INST

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Collaboration amp Teamwork Enhancement

Collegiality

This article asks its users ldquoWhat approaches has your office used to improve teamwork and collegialityrdquo Read what studies have been conducted in this field and the different responses that people have given on what methods and approaches they have used

Teams are expected to produce results but performance is hindered when team members do not work well together A collaborative team environment is essential for the teamrsquos success To create a collaborative environment team members must practice the following tips from this article

Through a series of popular films and real-world case studies this book examines a wide range of ethical dilemmas principles and moral reasoning that arise in contemporary business

Format Article

Format Article

Format Book

Source nclsorg

Source opmgov

Source WIley Books

Brought to you by UNCW Learning amp Talent Development

Approaches to improve teamwork and collegiality among staff

Building a collaborative team environment

ldquoBusiness Ethics Through Movies- A Case Study Approachrdquo Wanda Teays

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

Click to Launch

Click to Launch

CO

LLA

BORA

TIO

N amp

TEA

MW

ORK

EHRA

INST

ITUT

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Collaboration amp Teamwork Enhancement

Collaboration

Specifically designed to guide you in creating and sustaining the agile teamwork-focused environment that is essential to thriving in a rapidly changing world this enlightening resource weaves a fascinating and entertaining tale that reveals how a simple change in approach can free your organization of silo-based thinking and empower your team to act as a single unit

Collaboration and teamwork make an important contribution to the success of business initiatives like quality improvement product development or customer service Learn these 5 tools that support efficient collaboration

A great article by teamwork expert Neil Patel on building leadership collaboration skills achieving goals learning and growing

Format Book

Format Article

Format Article

Source UNCW Skillport

Source SmallBusiness

Source Digital Spark

Brought to you by UNCW Learning amp Talent Development

Think One Team The Revolutionary 90 Day Plan that Engages Employees Connects Silos and Transforms Organizations

5 Steps to cross-organizational collaboration and teamwork

How To Develop These 8 Leadership Collaboration Skills

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

Click to Launch

Click to Launch

CO

LLA

BORA

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TEA

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Collaboration amp Teamwork Enhancement

Contribution

Each person is important and if anyone fouls up it affects the entire team and its processes These ideas will help your team perform at the highest level

While there will always be some jobs and tasks which are process focused most work now is a project or has a project component to it Here are nine ways you can contribute more effectively to make the projects you work on more successful regardless of your specific role

Ultimately only people with known value will still be around at the end of the day Heather Loisel explains how to illustrate your worth to the company in an intelligent comprehensive way

Format Artical

Format Article

Format Video

Source West side Coast

Source Project Smart

Source UNCW Skillport

Brought to you by UNCW Learning amp Talent Development

Teamwork--Making a Contribution

9 ways to Contribute to Team Success

Articulating the Value of Your Contribution

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

Click to Launch

Click to Launch

CO

LLA

BORA

TIO

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TEA

MW

ORK

EHRA

INST

ITUT

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Collaboration amp Teamwork Enhancement

Attendance

Excessive absenteeism can be costly for business in terms of both replacement costs and lost productivity If not managed properly chronic offenders can also be a source of frustration for those employees who generally do the right thing Here are 6 things that you can do to improve attendance in the workplace

Poor attendance saps employee morale costs employers overtime expenses and reduces employee engagement You can manage employee attendance to reduce attendance problems Herersquos how to manage and encourage attendance Use these steps to encourage employee attendance at work

Did you know that worldwide 63 of employees are disengaged from their work This means theyrsquore less likely to work hard toward goals for the business and are more prone to taking time off work Here are some easy ways to improve employee attendance and engagement ultimately helping to improve profitability and customer satisfaction as a result

Format Article

Format Article

Format Article

Source Lexology

Source The Balance

Source Liveplancom

Brought to you by UNCW Learning amp Talent Development

6 Things You Can Do to Improve Employee Attendance

How to Encourage Attendance at Work

How to Improve Employee Attendance and Engagement

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

Click to Launch

Click to Launch

INN

OV

ATI

ON

amp C

REA

TIV

ITY

EHRA

INST

ITUT

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Collaboration amp Teamwork Enhancement

Creativity

Creativity is not the mystical attribute reserved for the lucky few everyone has creative potential Creativity is a skill you can develop with practice and a process you can manage Equip your team with the mindset skillsets and toolsets of highly successful innovators

In the organizations studied and advised in this article several characteristics continually emerge as keys for fostering innovation at all levels In the end creating 7 leadership practices for fostering innovation

This article is about what happened when Harvard Business School held and two-day colloquium inviting business leaders from companies whose success depends on creativity and gathering leading scholars who presented their newest and most important research

Format Article

Format Article

Format Article

Source Creativity at Work

Source Forbescom

Source hrborg

Brought to you by UNCW Learning amp Talent Development

Creativity Innovation and Leadership Skills Development

7 ways Leaders can foster Innovation

Creativity and the Role of the Leader

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

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Click to Launch

INN

OV

ATI

ON

amp C

REA

TIV

ITY

EHRA

INST

ITUT

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Collaboration amp Teamwork Enhancement

Innovation

The world of work has changed It used to be that most of us worked as a part of a process whether on an assembly line managing interactions with customers or any one of a thousand other processes Processes are ongoing repeatable and never have an ending Read these 9 ways to learn how to successfully contribute to a team project

Who are innovative leaders What are their qualities and how do they drive innovation within an organization Jeffrey Baumgartner provides a tantalizing profile to which we can aspire

Find out what innovative leaders do to cultivate a culture of creativity and critical thinking In a session on Innovative Leadership Cheryl Lemke President and CEO of the education technology consulting firm Metiri Group shared seven steps to becoming an innovative leader

Format PDF

Format Article

Format Article

Source Project Smart

Source Innovation MGT

Source Center Digital ED

Brought to you by UNCW Learning amp Talent Development

How to use Innovation to Lead effectively Work collaboratively and drive results

What is Innovative Leadership

The 7 steps to Innovative Leadership

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

Click to Launch

Click to Launch

INN

OV

ATI

ON

amp C

REA

TIV

ITY

EHRA

INST

ITUT

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Collaboration amp Teamwork Enhancement

Resourcing

Read about the evolution of creativity in management that helped mold todayrsquos creative leader Learn why creativity is essential to modern leadership

Most organizations are striving to be more innovative these days The role leaders can play in setting a good example for their followers A recent study found that leaders play a crucial role in supporting innovation by having confidence in their own creativity

Leadership doesnrsquot just take courage it demands creativity Here are five traits the most creative driven leadersmdashand therefore the best leaders generally speakingmdashall possess

Format Article

Format Article

Format Article

Source Forbes

Source Forbes

Source Fast Company

Brought to you by UNCW Learning amp Talent Development

The Rise of Creativity as a Key Quality in Modern Leadership

Why We need Leaders to be Confident In Their Creativity

5 Traits of Creative Leaders (amp how to become one)

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

Click to Launch

Click to Launch

SUBJ

ECT

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PERT

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ITUT

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Collaboration amp Teamwork Enhancement

Expertise

To acquire ldquocareer insurancerdquo you need to establish your expertise within your organization That means learning continuously sharing your knowledge and communicating your value

Being in the workplace for an amount of time you begin to develop your own strong personal professional skills Are you using your expertise to further your own career without ever considering how it might help others Sharing your expertise not only helps others in their professional endeavors it also helps you

In this easy Wiki-How-To yoursquoll learn five easy steps to develop professional expertise You will discover ways to grow in your knowledge and skills You could also become a recognized expert in your professional field

Format Video

Format Article

Format Article

Source UNCW Skillport

Source Forbes

Source Wiki How

Brought to you by UNCW Learning amp Talent Development

Establish Expertise to Secure Your Career

5 Ways To Share Your Professional Expertise And 4 Reasons You Should

How to Develop Professional Expertise

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

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Collaboration amp Teamwork Enhancement

Autonomy

People donrsquot engage through management or incentives they engage through self direction Daniel Pink explains in this short video how to engage others using autonomy

Autonomy is particularly critical when it comes to creating and maintaining intrinsic motivation But in the workplace goals have to be assigned Here is how to allow autonomy for your employees while still performing your managerial duties

Feel like you never have enough hours in the day No matter what career and job role yoursquore in this guide delivers solutions for working better and faster getting rid of time-wasting distractions and ultimately reducing stress Yoursquoll see how to eliminate late nights at the office and spend more time with family friends mdash or even yourself

Format Video

Format Article

Format Book

Source UNCW Skillport

Source Forbes

Source UNCW Skillport

Brought to you by UNCW Learning amp Talent Development

Gaining Engagement Through Autonomy

How to Give Employees a Sense of Autonomy

Successful Time Management for Dummies

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

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Collaboration amp Teamwork Enhancement

Development

ldquoDespite the potential drawbacks training and development provides both the company as a whole and the individual employees with benefits that make the cost and time a worthwhile investmentrdquo

Whether you are in any type of leadership role and have responsibility for a team or are looking to take charge of your career growth here are 7 approaches to development that will deliver the best growth and impact

This is a direct link to a Management Study Guide that offers multiple articles on employee development including the importance of employee development developing an ED plan implementing effective ED plans motivation amp communication in ED managers role in ED and training and development activities Precision

Format Article

Format Article

Format Article

Source Small Business

Source INCcom

Source Management Study

Brought to you by UNCW Learning amp Talent Development

The Importance of Training amp Development in the Workplace

7 High-Impact Approaches for Employee Development

Articles on Employee Development

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

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SUBJ

ECT

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PERT

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Collaboration amp Teamwork Enhancement

Precision

How do you go about improving your accuracy so that you make less mistakes Here are 10 easy to follow ways that can lead you in the direction of more accurate work

Itrsquos hard to overstate the importance of creating business documents that are accurate attractive and polished Spend the time necessary to check that your documents have the correct tone and format and that facts are accurate

Improving accuracy in the workplace is best achieved with a careful and discerning companywide system of checks and balances Herersquos how to improve those systems in order to save money and improve quality

Format Article

Format Article

Format Article

Source Eagle Online

Source Small Business

Source Workchroncom

Brought to you by UNCW Learning amp Talent Development

Accuracy is Important hellip Always 10 Ways You Can Improve Yours

Six Things You Would Do When Proofing and Checking a Business Document

How to Improve Accuracy in the Workplace

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

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ORG

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Collaboration amp Teamwork Enhancement

Productivity

Take action and start setting goals to increase your productivity Brian Tracy provides tips on how to stop procrastinating and get more done in less time

In this course yoursquoll consider how yoursquore spending your time now and what you can do to spend it more wisely and productively Yoursquoll also learn to block the time stealers use to-do lists and schedules and develop a regular habit of checking in with your plans to make sure yoursquore getting them done

Addressing the various activities that fall under the time management umbrella this guide reveals how to help others develop strategies for increased productivity and effectiveness

Format Article

Format Course

Format Book

Source briantracycom

Source UNCW Skillport

Source UNCW Skillport

Brought to you by UNCW Learning amp Talent Development

Plan Ahead and Increase Productivity

ldquoTime Management Quit Making Excuses and Make Time Insteadrdquo

ldquoTime Management Trainingrdquo

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

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ORG

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Collaboration amp Teamwork Enhancement

Prioritizing

This international-selling book will teach you everything you need to know on how to get things done Time management expert Brian Tracy explains in his book how successful people focus on the most important tasks and making sure they get done

This Challenge Series exercise explores the symptoms of poor time management and looks at the techniques and tools that can be used to handle the problem

Feel like you never have enough hours in the day No matter what career and job role yoursquore in this guide delivers solutions for working better and faster getting rid of time-wasting distractions and ultimately reducing stress Yoursquoll see how to eliminate late nights at the office and spend more time with family friends mdash or even yourself

Format Book

Format Challenge

Format Article

Source Amazon

Source UNCW Skillport

Source MGT Studyguide

Brought to you by UNCW Learning amp Talent Development

ldquoEat That Frog 21 Great ways to stop procrastinatingrdquo

Getting Time under Control

ldquoSuccessful Time Management for Dummiesrdquo

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

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Collaboration amp Teamwork Enhancement

Coordination

Co-ordination is the essence of management and is implicit and inherent in all functions of management Co-ordination is an integral element or ingredient of all the managerial functions as discussed in this article Also be sure to check out the other articles on coordination while on the site

Organizational coordination and control is taking a systematic approach to figuring out if yoursquore doing what you wanted to be doing or not Itrsquos the part of planning after yoursquove decided what you wanted to be doing Here are some of the major approaches to organizational control and coordination

In order to achieve organizational objectives efficiently and effectively the managers have to give a common direction to group efforts and the working of different department through coordination

Format Article

Format Article

Format Article

Source MGT Studyguide

Source Management Help

Source Management Ideas

Brought to you by UNCW Learning amp Talent Development

Definition of Coordination

Management Function of Coordinating Controlling Overview of Basic Methods

Importance of Proper Coordination to Achieve Organizational Objectives

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

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Collaboration amp Teamwork Enhancement

Presentation

A professional work environment is one that results in a workplace full of highly competent respectful mature and accountable employees working towards a common goal Here are 10 Actions to Stimulate a Professional Work Environment

If you want to create and grow a successful company you need happy productive employees So whatrsquos the secret to keeping your employees content The key is to maintain a great work environment

Organizing your workplace is vital for your business to thrive long term Along with establishing a sense of structure and order an organized work environment promotes team spirit

Format Article

Format Article

Format Article

Source The Balance

Source Business News

Source Small Business

Brought to you by UNCW Learning amp Talent Development

Ten Ideas to Help Managers Create a Professional Work Environment

23 Ways to Create a Better Work Environment

Why Organizing the Workplace Is Important

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

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Collaboration amp Teamwork Enhancement

Service Orientation

To offer an even stronger customer experience spread these skills to your entire team Share this list with your employees and incorporate the skills into onboarding and training programs

This course will familiarize the individual with the basic role of the CSR and the environment in which he performs his duties including typical roles of the CSR in a support environment basic tasks accomplished by the CSR the support center and customerrsquos role in a support environment how the support center has evolved and company and support center best practices

What happens at the customer lsquotouch pointrsquo is the responsibility of upper management If they want to keep customers they need to lead out in the efforts to elevate customer service

Format Article

Format Course

Format ArticleBlog

Source Life Hack

Source UNCW Skillport

Source Leadon Blog

Brought to you by UNCW Learning amp Talent Development

The Ultimate List of Customer Service Skills that Managers Need to Master

The Customer Service Representative (CSR)

5 Leadership Practices for Improving Customer Service

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

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PRO

VEM

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EHRA

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ITUT

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Collaboration amp Teamwork Enhancement

Compliance

With expanded regulations going into effect in many industries including insurance organizations must not only show that they have compliance and ethics programs in place but also be able to demonstrate that their programs are working Here are some insights on how to demonstrate your programrsquos worth

Definitions of compliance risk and quality An easy to follow PowerPoint on why we all need to be on the same page

If there is a regulation that you know you are hazy on read it before you leave the office Or if you know you need to be a better communicator google it and see how others communicate These are just a few tips on how to integrate compliance and continuous improvement into your work-life

Format Article

Format Article

Format Article

Source Property Causeality

Source Health Lawyers

Source Compliance and Ethics

Brought to you by UNCW Learning amp Talent Development

Ethics and Compliance in the Workplace

Compliance Risk Management and Quality Assurance

Compliance and Continuous Improvement

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

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VEM

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ITUT

ION

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Collaboration amp Teamwork Enhancement

Safety

Whether you work at a business manage it or own it you all have the same goal--- you donrsquot want anyone to get hurt on the job And therersquos something each of us can do to make sure we all go home as whole as when we started the day Here are 10 steps to a safe and healthy workplace

The foundation of any successful workplace safety effort is one that encourages employees to identify unsafe behaviors and opportunities for improvement Herersquos the Top 10 Workplace Safety Tips Every Employee Should Know to help you inform your own workers and create a workplace safety environment

National Safety Council consultants identify what they see repeatedly when auditing worksites

Format Article

Format Article

Format Article

Source Safe Works

Source arbillcom

Source Safety and Health

Brought to you by UNCW Learning amp Talent Development

Create a Safe and Healthy Workplace

Top 10 Workplace Safety Tips Every Employee Should Know

7 common workplace safety hazards

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

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LEA

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Collaboration amp Teamwork Enhancement

Oversight

Root Cause Analysis (RCA) is a popular and often-used technique that helps people answer the question of why the problem occurred in the first place It seeks to identify the origin of a problem using a specific set of steps with associated tools to find the primary cause of the problem

This 3 Things post offers up three things that you can do to help you deliver great work time and time again

If you are a leader you are first and foremost tasked with delivering results Continuously delivering results can prove challenging There are numerous obstacles objections and setbacks to deal with At the same time your ability to deliver results can be enhanced by doing some simple things

Format Article

Format Article

Format Article

Source Mind Tools

Source Productivityist

Source Goals and Achievments

Brought to you by UNCW Learning amp Talent Development

Root Cause Analysis Tracing a Problem to its Origins

3 Things You Can Do To Consistently Deliver Great Work

Delivering Results As A Leader

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

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LEA

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ITUT

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Collaboration amp Teamwork Enhancement

Goal-setting

For people in management roles goal setting is absolutely essential to motivating employees Learn about SMART goals and how to use them efficiently

Only 3 of adults have clear written specific measurable time-bounded goals and by every statistic they accomplish ten times as much as people with no goals at all Why is it then that most people have no goals Brian Tracy answers this by debunking 5 myths people have when it comes to setting goals

Featuring worksheets quizzes and other practical tools this guide gives readers powerful techniques they can use to set a goal make a plan and acquire the resources and power necessary to achieve their objective

Format Article

Format Article

Format Book

Source Brian Tracy Int

Source BrianTraceycom

Source UNCW SkillPort

Brought to you by UNCW Learning amp Talent Development

5 Tips For Motivating Employees SMART Goal Setting For Managers

Setting Goals and Objectives- 5 myths

Goal Setting How to Create an Action Plan and Achieve Your Goals Second Edition

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

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LEA

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Collaboration amp Teamwork Enhancement

Manage Talent

Every organization has nuances within its performance management system such as the use of rating scales competencies weighting overall rating and so on Therefore here are some general guidelines and tips Many clients find these helpful when incorporating ldquocalibrationrdquo meetings into their performance management process

Some of the best informal learning occurs from consistent and candid performance feedback Learn to practice this skill effectively in your workplace

Guiding managers through every step of the coaching process from problem solving to developing accountability this clear and practical book is an invaluable tool that will help all leaders coach employees colleagues and themselves to excellence

Format Article

Format Article

Format Book

Source Work Force

Source tdorg

Source UNCW Skillport

Brought to you by UNCW Learning amp Talent Development

Dear workforce how should we conduct performance-appraisal lsquocalibrationrsquo meetings with managers

Delivering Effective Performance Feedback

ldquoA managerrsquos guide to coaching ndash simple and effective ways to get the best out of your employees employeesrdquo

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

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Collaboration amp Teamwork Enhancement

Decision-Making

In this course yoursquoll learn how to keep the improvement on track using key principles of project management and yoursquoll discover tactics for embedding the improvement deep in the operations of your organization

This article will explore three crucial qualities that great leaders must develop to become great decision-makers emotional intelligence the ability to handle uncertainty and the ability to weigh evidence with intuition

To decentralize decisions to people closest to the problem requires that they have information from above that provides context The information transfer should be two-way and continuous Decentralized decision-makers tend to own their decisions

Format Course

Format Article

Format Video

Source UNCW Skillport

Source Pepperdineedu

Source UNCW Skillport

Brought to you by UNCW Learning amp Talent Development

Implementing and sustaining process improvement

Great Leaders are Great Decision Makers

Empowering Decision-Making

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

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Collaboration amp Teamwork Enhancement

Leading

Given the extraordinary low levels of engagement in the US workforce mdash a recent Gallup poll showed that 70 of employees are ldquonot engagedrdquo or ldquoactively disengagedrdquo at work mdash many leaders are looking for solutions To get more motivation from employees learn to do these three things well

Here is a list of things to do and not to do engage employees so they are able to perform spectacularly and build and improve your business

These are seven principles of public speaking that developed by media coach Richard Zeoli Keep them in mind the next time you find yourself presenting before a group

Format Article

Format Article

Format Article

Source hbrorg

Source Entrepreneurcom

Source amenetorg

Brought to you by UNCW Learning amp Talent Development

To motivate employees do 3 things well

14 Management Dorsquos and Donrsquots to Motivate Employees

The Seven Principles of Effective Public Speaking

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

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Click to Launch

DIV

ERSI

TY amp

INC

LUSI

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Collaboration amp Teamwork Enhancement

Diversity

Workforce diversity and inclusion promotes employee productivity retention team collaboration and commitment all of which ultimately add value to the services provided to clients Here are five strategies to help organizations develop and leverage their diversity programs

This article offers some concrete tips that are designed to engage employees at all levels within the organization Remember it is important to commit to the process value the thoughts and ideas of everyone and celebrate along the way

Presenting a unique approach for future company enhancement and employee success this publication is an essential reference for those interested in the effects of multicultural representation on both a company and its employees through professional growth and advancement

Format Article

Format Article

Format Book

Source gwb Lawfirm

Source Diversity Journal

Source UNCW Skillport

Brought to you by UNCW Learning amp Talent Development

5 Strategies for Promoting Diversity in the Workplace

10 Ways Employees can Support Diversity and Inclusion

ldquoImpact of Diversity on Organization and Career Developmentrdquo- Claretha Hughes

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

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DIV

ERSI

TY amp

INC

LUSI

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Collaboration amp Teamwork Enhancement

Ethics

Workplace ethics and behavior are a crucial part of employment as both are aspects that can assist a company in its efforts to be profitable In fact ethics and behavior are just as important to most companies as performance as high morale and teamwork are two ingredients for success

Business decisions arenrsquot always black and white How can you trust that your workers will do the right thing

This activity book contains 50 exercises designed to engage individuals teams and groups in generating thought and discussion also included are fun exercises discussion questions essays activities and more

Format Article

Format Article

Format Book

Source Small Business

Source shrmorg

Source UNCW Skillport

Brought to you by UNCW Learning amp Talent Development

Workplace Ethics amp Behavior

Creating an Ethical Workplace

ldquoThe Business Ethics Activity Book 50 Exercises for Promoting Integrity at Workrdquo

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

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Click to Launch

DIV

ERSI

TY amp

INC

LUSI

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EHRA

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Collaboration amp Teamwork Enhancement

Respect

Ask anyone in your workplace what treatment they most want from their bosses and coworkers at work They will likely top their list with the desire for their employer and coworkers to treat them as if they have dignity and with respect Use these tips to create a respectful workplace

When Narayan Murthy founded Infosys his guiding principal was to treat employees and customers with respect Thatrsquos not just a good way to run a company Itrsquos also a good way to live your life

This book describes how working toward individual improvement produces better organizational results than traditional approaches that focus on collective improvement Readers are introduced to GRIT with a framework that can be applied in any workplace scenario and are provided with strategies for applying GRIT to communication and intra-office operations

Format Article

Format Video

Format Book

Source The Balance

Source UNCW Skillport

Source UNCW Skillport

Brought to you by UNCW Learning amp Talent Development

How to Demonstrate Respect in the Workplace

Leading with Respect

ldquoLeading With GRIT Inspiring Action and Accountability with Generosity Respect Integrity and Truthrdquo

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

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Page 6: TABLE OF CONTENTS...and keep things running smoothly and peaceably. Ensuring clarity in communication is the responsibility of each individual, particularly since our performance is

CO

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Collaboration amp Teamwork Enhancement

Collegiality

This article asks its users ldquoWhat approaches has your office used to improve teamwork and collegialityrdquo Read what studies have been conducted in this field and the different responses that people have given on what methods and approaches they have used

Teams are expected to produce results but performance is hindered when team members do not work well together A collaborative team environment is essential for the teamrsquos success To create a collaborative environment team members must practice the following tips from this article

Through a series of popular films and real-world case studies this book examines a wide range of ethical dilemmas principles and moral reasoning that arise in contemporary business

Format Article

Format Article

Format Book

Source nclsorg

Source opmgov

Source WIley Books

Brought to you by UNCW Learning amp Talent Development

Approaches to improve teamwork and collegiality among staff

Building a collaborative team environment

ldquoBusiness Ethics Through Movies- A Case Study Approachrdquo Wanda Teays

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

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Collaboration amp Teamwork Enhancement

Collaboration

Specifically designed to guide you in creating and sustaining the agile teamwork-focused environment that is essential to thriving in a rapidly changing world this enlightening resource weaves a fascinating and entertaining tale that reveals how a simple change in approach can free your organization of silo-based thinking and empower your team to act as a single unit

Collaboration and teamwork make an important contribution to the success of business initiatives like quality improvement product development or customer service Learn these 5 tools that support efficient collaboration

A great article by teamwork expert Neil Patel on building leadership collaboration skills achieving goals learning and growing

Format Book

Format Article

Format Article

Source UNCW Skillport

Source SmallBusiness

Source Digital Spark

Brought to you by UNCW Learning amp Talent Development

Think One Team The Revolutionary 90 Day Plan that Engages Employees Connects Silos and Transforms Organizations

5 Steps to cross-organizational collaboration and teamwork

How To Develop These 8 Leadership Collaboration Skills

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

Click to Launch

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Collaboration amp Teamwork Enhancement

Contribution

Each person is important and if anyone fouls up it affects the entire team and its processes These ideas will help your team perform at the highest level

While there will always be some jobs and tasks which are process focused most work now is a project or has a project component to it Here are nine ways you can contribute more effectively to make the projects you work on more successful regardless of your specific role

Ultimately only people with known value will still be around at the end of the day Heather Loisel explains how to illustrate your worth to the company in an intelligent comprehensive way

Format Artical

Format Article

Format Video

Source West side Coast

Source Project Smart

Source UNCW Skillport

Brought to you by UNCW Learning amp Talent Development

Teamwork--Making a Contribution

9 ways to Contribute to Team Success

Articulating the Value of Your Contribution

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

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Collaboration amp Teamwork Enhancement

Attendance

Excessive absenteeism can be costly for business in terms of both replacement costs and lost productivity If not managed properly chronic offenders can also be a source of frustration for those employees who generally do the right thing Here are 6 things that you can do to improve attendance in the workplace

Poor attendance saps employee morale costs employers overtime expenses and reduces employee engagement You can manage employee attendance to reduce attendance problems Herersquos how to manage and encourage attendance Use these steps to encourage employee attendance at work

Did you know that worldwide 63 of employees are disengaged from their work This means theyrsquore less likely to work hard toward goals for the business and are more prone to taking time off work Here are some easy ways to improve employee attendance and engagement ultimately helping to improve profitability and customer satisfaction as a result

Format Article

Format Article

Format Article

Source Lexology

Source The Balance

Source Liveplancom

Brought to you by UNCW Learning amp Talent Development

6 Things You Can Do to Improve Employee Attendance

How to Encourage Attendance at Work

How to Improve Employee Attendance and Engagement

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

Click to Launch

Click to Launch

INN

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Collaboration amp Teamwork Enhancement

Creativity

Creativity is not the mystical attribute reserved for the lucky few everyone has creative potential Creativity is a skill you can develop with practice and a process you can manage Equip your team with the mindset skillsets and toolsets of highly successful innovators

In the organizations studied and advised in this article several characteristics continually emerge as keys for fostering innovation at all levels In the end creating 7 leadership practices for fostering innovation

This article is about what happened when Harvard Business School held and two-day colloquium inviting business leaders from companies whose success depends on creativity and gathering leading scholars who presented their newest and most important research

Format Article

Format Article

Format Article

Source Creativity at Work

Source Forbescom

Source hrborg

Brought to you by UNCW Learning amp Talent Development

Creativity Innovation and Leadership Skills Development

7 ways Leaders can foster Innovation

Creativity and the Role of the Leader

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

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INN

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Collaboration amp Teamwork Enhancement

Innovation

The world of work has changed It used to be that most of us worked as a part of a process whether on an assembly line managing interactions with customers or any one of a thousand other processes Processes are ongoing repeatable and never have an ending Read these 9 ways to learn how to successfully contribute to a team project

Who are innovative leaders What are their qualities and how do they drive innovation within an organization Jeffrey Baumgartner provides a tantalizing profile to which we can aspire

Find out what innovative leaders do to cultivate a culture of creativity and critical thinking In a session on Innovative Leadership Cheryl Lemke President and CEO of the education technology consulting firm Metiri Group shared seven steps to becoming an innovative leader

Format PDF

Format Article

Format Article

Source Project Smart

Source Innovation MGT

Source Center Digital ED

Brought to you by UNCW Learning amp Talent Development

How to use Innovation to Lead effectively Work collaboratively and drive results

What is Innovative Leadership

The 7 steps to Innovative Leadership

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

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Click to Launch

INN

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Collaboration amp Teamwork Enhancement

Resourcing

Read about the evolution of creativity in management that helped mold todayrsquos creative leader Learn why creativity is essential to modern leadership

Most organizations are striving to be more innovative these days The role leaders can play in setting a good example for their followers A recent study found that leaders play a crucial role in supporting innovation by having confidence in their own creativity

Leadership doesnrsquot just take courage it demands creativity Here are five traits the most creative driven leadersmdashand therefore the best leaders generally speakingmdashall possess

Format Article

Format Article

Format Article

Source Forbes

Source Forbes

Source Fast Company

Brought to you by UNCW Learning amp Talent Development

The Rise of Creativity as a Key Quality in Modern Leadership

Why We need Leaders to be Confident In Their Creativity

5 Traits of Creative Leaders (amp how to become one)

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

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PERT

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Collaboration amp Teamwork Enhancement

Expertise

To acquire ldquocareer insurancerdquo you need to establish your expertise within your organization That means learning continuously sharing your knowledge and communicating your value

Being in the workplace for an amount of time you begin to develop your own strong personal professional skills Are you using your expertise to further your own career without ever considering how it might help others Sharing your expertise not only helps others in their professional endeavors it also helps you

In this easy Wiki-How-To yoursquoll learn five easy steps to develop professional expertise You will discover ways to grow in your knowledge and skills You could also become a recognized expert in your professional field

Format Video

Format Article

Format Article

Source UNCW Skillport

Source Forbes

Source Wiki How

Brought to you by UNCW Learning amp Talent Development

Establish Expertise to Secure Your Career

5 Ways To Share Your Professional Expertise And 4 Reasons You Should

How to Develop Professional Expertise

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

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TTER

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PERT

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ION

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Collaboration amp Teamwork Enhancement

Autonomy

People donrsquot engage through management or incentives they engage through self direction Daniel Pink explains in this short video how to engage others using autonomy

Autonomy is particularly critical when it comes to creating and maintaining intrinsic motivation But in the workplace goals have to be assigned Here is how to allow autonomy for your employees while still performing your managerial duties

Feel like you never have enough hours in the day No matter what career and job role yoursquore in this guide delivers solutions for working better and faster getting rid of time-wasting distractions and ultimately reducing stress Yoursquoll see how to eliminate late nights at the office and spend more time with family friends mdash or even yourself

Format Video

Format Article

Format Book

Source UNCW Skillport

Source Forbes

Source UNCW Skillport

Brought to you by UNCW Learning amp Talent Development

Gaining Engagement Through Autonomy

How to Give Employees a Sense of Autonomy

Successful Time Management for Dummies

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ECT

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TTER

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PERT

ISE

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INST

ITUT

ION

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Collaboration amp Teamwork Enhancement

Development

ldquoDespite the potential drawbacks training and development provides both the company as a whole and the individual employees with benefits that make the cost and time a worthwhile investmentrdquo

Whether you are in any type of leadership role and have responsibility for a team or are looking to take charge of your career growth here are 7 approaches to development that will deliver the best growth and impact

This is a direct link to a Management Study Guide that offers multiple articles on employee development including the importance of employee development developing an ED plan implementing effective ED plans motivation amp communication in ED managers role in ED and training and development activities Precision

Format Article

Format Article

Format Article

Source Small Business

Source INCcom

Source Management Study

Brought to you by UNCW Learning amp Talent Development

The Importance of Training amp Development in the Workplace

7 High-Impact Approaches for Employee Development

Articles on Employee Development

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

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PERT

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ITUT

ION

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Collaboration amp Teamwork Enhancement

Precision

How do you go about improving your accuracy so that you make less mistakes Here are 10 easy to follow ways that can lead you in the direction of more accurate work

Itrsquos hard to overstate the importance of creating business documents that are accurate attractive and polished Spend the time necessary to check that your documents have the correct tone and format and that facts are accurate

Improving accuracy in the workplace is best achieved with a careful and discerning companywide system of checks and balances Herersquos how to improve those systems in order to save money and improve quality

Format Article

Format Article

Format Article

Source Eagle Online

Source Small Business

Source Workchroncom

Brought to you by UNCW Learning amp Talent Development

Accuracy is Important hellip Always 10 Ways You Can Improve Yours

Six Things You Would Do When Proofing and Checking a Business Document

How to Improve Accuracy in the Workplace

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

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ORG

AN

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Collaboration amp Teamwork Enhancement

Productivity

Take action and start setting goals to increase your productivity Brian Tracy provides tips on how to stop procrastinating and get more done in less time

In this course yoursquoll consider how yoursquore spending your time now and what you can do to spend it more wisely and productively Yoursquoll also learn to block the time stealers use to-do lists and schedules and develop a regular habit of checking in with your plans to make sure yoursquore getting them done

Addressing the various activities that fall under the time management umbrella this guide reveals how to help others develop strategies for increased productivity and effectiveness

Format Article

Format Course

Format Book

Source briantracycom

Source UNCW Skillport

Source UNCW Skillport

Brought to you by UNCW Learning amp Talent Development

Plan Ahead and Increase Productivity

ldquoTime Management Quit Making Excuses and Make Time Insteadrdquo

ldquoTime Management Trainingrdquo

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

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ORG

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Collaboration amp Teamwork Enhancement

Prioritizing

This international-selling book will teach you everything you need to know on how to get things done Time management expert Brian Tracy explains in his book how successful people focus on the most important tasks and making sure they get done

This Challenge Series exercise explores the symptoms of poor time management and looks at the techniques and tools that can be used to handle the problem

Feel like you never have enough hours in the day No matter what career and job role yoursquore in this guide delivers solutions for working better and faster getting rid of time-wasting distractions and ultimately reducing stress Yoursquoll see how to eliminate late nights at the office and spend more time with family friends mdash or even yourself

Format Book

Format Challenge

Format Article

Source Amazon

Source UNCW Skillport

Source MGT Studyguide

Brought to you by UNCW Learning amp Talent Development

ldquoEat That Frog 21 Great ways to stop procrastinatingrdquo

Getting Time under Control

ldquoSuccessful Time Management for Dummiesrdquo

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

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ORG

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Collaboration amp Teamwork Enhancement

Coordination

Co-ordination is the essence of management and is implicit and inherent in all functions of management Co-ordination is an integral element or ingredient of all the managerial functions as discussed in this article Also be sure to check out the other articles on coordination while on the site

Organizational coordination and control is taking a systematic approach to figuring out if yoursquore doing what you wanted to be doing or not Itrsquos the part of planning after yoursquove decided what you wanted to be doing Here are some of the major approaches to organizational control and coordination

In order to achieve organizational objectives efficiently and effectively the managers have to give a common direction to group efforts and the working of different department through coordination

Format Article

Format Article

Format Article

Source MGT Studyguide

Source Management Help

Source Management Ideas

Brought to you by UNCW Learning amp Talent Development

Definition of Coordination

Management Function of Coordinating Controlling Overview of Basic Methods

Importance of Proper Coordination to Achieve Organizational Objectives

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

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Collaboration amp Teamwork Enhancement

Presentation

A professional work environment is one that results in a workplace full of highly competent respectful mature and accountable employees working towards a common goal Here are 10 Actions to Stimulate a Professional Work Environment

If you want to create and grow a successful company you need happy productive employees So whatrsquos the secret to keeping your employees content The key is to maintain a great work environment

Organizing your workplace is vital for your business to thrive long term Along with establishing a sense of structure and order an organized work environment promotes team spirit

Format Article

Format Article

Format Article

Source The Balance

Source Business News

Source Small Business

Brought to you by UNCW Learning amp Talent Development

Ten Ideas to Help Managers Create a Professional Work Environment

23 Ways to Create a Better Work Environment

Why Organizing the Workplace Is Important

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

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Collaboration amp Teamwork Enhancement

Service Orientation

To offer an even stronger customer experience spread these skills to your entire team Share this list with your employees and incorporate the skills into onboarding and training programs

This course will familiarize the individual with the basic role of the CSR and the environment in which he performs his duties including typical roles of the CSR in a support environment basic tasks accomplished by the CSR the support center and customerrsquos role in a support environment how the support center has evolved and company and support center best practices

What happens at the customer lsquotouch pointrsquo is the responsibility of upper management If they want to keep customers they need to lead out in the efforts to elevate customer service

Format Article

Format Course

Format ArticleBlog

Source Life Hack

Source UNCW Skillport

Source Leadon Blog

Brought to you by UNCW Learning amp Talent Development

The Ultimate List of Customer Service Skills that Managers Need to Master

The Customer Service Representative (CSR)

5 Leadership Practices for Improving Customer Service

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CO

NTI

NU

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PRO

VEM

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EHRA

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ITUT

ION

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Collaboration amp Teamwork Enhancement

Compliance

With expanded regulations going into effect in many industries including insurance organizations must not only show that they have compliance and ethics programs in place but also be able to demonstrate that their programs are working Here are some insights on how to demonstrate your programrsquos worth

Definitions of compliance risk and quality An easy to follow PowerPoint on why we all need to be on the same page

If there is a regulation that you know you are hazy on read it before you leave the office Or if you know you need to be a better communicator google it and see how others communicate These are just a few tips on how to integrate compliance and continuous improvement into your work-life

Format Article

Format Article

Format Article

Source Property Causeality

Source Health Lawyers

Source Compliance and Ethics

Brought to you by UNCW Learning amp Talent Development

Ethics and Compliance in the Workplace

Compliance Risk Management and Quality Assurance

Compliance and Continuous Improvement

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

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CO

NTI

NU

OU

S IM

PRO

VEM

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EHRA

INST

ITUT

ION

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Collaboration amp Teamwork Enhancement

Safety

Whether you work at a business manage it or own it you all have the same goal--- you donrsquot want anyone to get hurt on the job And therersquos something each of us can do to make sure we all go home as whole as when we started the day Here are 10 steps to a safe and healthy workplace

The foundation of any successful workplace safety effort is one that encourages employees to identify unsafe behaviors and opportunities for improvement Herersquos the Top 10 Workplace Safety Tips Every Employee Should Know to help you inform your own workers and create a workplace safety environment

National Safety Council consultants identify what they see repeatedly when auditing worksites

Format Article

Format Article

Format Article

Source Safe Works

Source arbillcom

Source Safety and Health

Brought to you by UNCW Learning amp Talent Development

Create a Safe and Healthy Workplace

Top 10 Workplace Safety Tips Every Employee Should Know

7 common workplace safety hazards

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

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LEA

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SHIP

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Collaboration amp Teamwork Enhancement

Oversight

Root Cause Analysis (RCA) is a popular and often-used technique that helps people answer the question of why the problem occurred in the first place It seeks to identify the origin of a problem using a specific set of steps with associated tools to find the primary cause of the problem

This 3 Things post offers up three things that you can do to help you deliver great work time and time again

If you are a leader you are first and foremost tasked with delivering results Continuously delivering results can prove challenging There are numerous obstacles objections and setbacks to deal with At the same time your ability to deliver results can be enhanced by doing some simple things

Format Article

Format Article

Format Article

Source Mind Tools

Source Productivityist

Source Goals and Achievments

Brought to you by UNCW Learning amp Talent Development

Root Cause Analysis Tracing a Problem to its Origins

3 Things You Can Do To Consistently Deliver Great Work

Delivering Results As A Leader

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

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LEA

DER

SHIP

EHRA

INST

ITUT

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OAL

Collaboration amp Teamwork Enhancement

Goal-setting

For people in management roles goal setting is absolutely essential to motivating employees Learn about SMART goals and how to use them efficiently

Only 3 of adults have clear written specific measurable time-bounded goals and by every statistic they accomplish ten times as much as people with no goals at all Why is it then that most people have no goals Brian Tracy answers this by debunking 5 myths people have when it comes to setting goals

Featuring worksheets quizzes and other practical tools this guide gives readers powerful techniques they can use to set a goal make a plan and acquire the resources and power necessary to achieve their objective

Format Article

Format Article

Format Book

Source Brian Tracy Int

Source BrianTraceycom

Source UNCW SkillPort

Brought to you by UNCW Learning amp Talent Development

5 Tips For Motivating Employees SMART Goal Setting For Managers

Setting Goals and Objectives- 5 myths

Goal Setting How to Create an Action Plan and Achieve Your Goals Second Edition

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

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LEA

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ITUT

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Collaboration amp Teamwork Enhancement

Manage Talent

Every organization has nuances within its performance management system such as the use of rating scales competencies weighting overall rating and so on Therefore here are some general guidelines and tips Many clients find these helpful when incorporating ldquocalibrationrdquo meetings into their performance management process

Some of the best informal learning occurs from consistent and candid performance feedback Learn to practice this skill effectively in your workplace

Guiding managers through every step of the coaching process from problem solving to developing accountability this clear and practical book is an invaluable tool that will help all leaders coach employees colleagues and themselves to excellence

Format Article

Format Article

Format Book

Source Work Force

Source tdorg

Source UNCW Skillport

Brought to you by UNCW Learning amp Talent Development

Dear workforce how should we conduct performance-appraisal lsquocalibrationrsquo meetings with managers

Delivering Effective Performance Feedback

ldquoA managerrsquos guide to coaching ndash simple and effective ways to get the best out of your employees employeesrdquo

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

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LEA

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SHIP

EHRA

INST

ITUT

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Collaboration amp Teamwork Enhancement

Decision-Making

In this course yoursquoll learn how to keep the improvement on track using key principles of project management and yoursquoll discover tactics for embedding the improvement deep in the operations of your organization

This article will explore three crucial qualities that great leaders must develop to become great decision-makers emotional intelligence the ability to handle uncertainty and the ability to weigh evidence with intuition

To decentralize decisions to people closest to the problem requires that they have information from above that provides context The information transfer should be two-way and continuous Decentralized decision-makers tend to own their decisions

Format Course

Format Article

Format Video

Source UNCW Skillport

Source Pepperdineedu

Source UNCW Skillport

Brought to you by UNCW Learning amp Talent Development

Implementing and sustaining process improvement

Great Leaders are Great Decision Makers

Empowering Decision-Making

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

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LEA

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Collaboration amp Teamwork Enhancement

Leading

Given the extraordinary low levels of engagement in the US workforce mdash a recent Gallup poll showed that 70 of employees are ldquonot engagedrdquo or ldquoactively disengagedrdquo at work mdash many leaders are looking for solutions To get more motivation from employees learn to do these three things well

Here is a list of things to do and not to do engage employees so they are able to perform spectacularly and build and improve your business

These are seven principles of public speaking that developed by media coach Richard Zeoli Keep them in mind the next time you find yourself presenting before a group

Format Article

Format Article

Format Article

Source hbrorg

Source Entrepreneurcom

Source amenetorg

Brought to you by UNCW Learning amp Talent Development

To motivate employees do 3 things well

14 Management Dorsquos and Donrsquots to Motivate Employees

The Seven Principles of Effective Public Speaking

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

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Click to Launch

DIV

ERSI

TY amp

INC

LUSI

ON

EHRA

INST

ITUT

ION

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Collaboration amp Teamwork Enhancement

Diversity

Workforce diversity and inclusion promotes employee productivity retention team collaboration and commitment all of which ultimately add value to the services provided to clients Here are five strategies to help organizations develop and leverage their diversity programs

This article offers some concrete tips that are designed to engage employees at all levels within the organization Remember it is important to commit to the process value the thoughts and ideas of everyone and celebrate along the way

Presenting a unique approach for future company enhancement and employee success this publication is an essential reference for those interested in the effects of multicultural representation on both a company and its employees through professional growth and advancement

Format Article

Format Article

Format Book

Source gwb Lawfirm

Source Diversity Journal

Source UNCW Skillport

Brought to you by UNCW Learning amp Talent Development

5 Strategies for Promoting Diversity in the Workplace

10 Ways Employees can Support Diversity and Inclusion

ldquoImpact of Diversity on Organization and Career Developmentrdquo- Claretha Hughes

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

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DIV

ERSI

TY amp

INC

LUSI

ON

EHRA

INST

ITUT

ION

AL G

OAL

Collaboration amp Teamwork Enhancement

Ethics

Workplace ethics and behavior are a crucial part of employment as both are aspects that can assist a company in its efforts to be profitable In fact ethics and behavior are just as important to most companies as performance as high morale and teamwork are two ingredients for success

Business decisions arenrsquot always black and white How can you trust that your workers will do the right thing

This activity book contains 50 exercises designed to engage individuals teams and groups in generating thought and discussion also included are fun exercises discussion questions essays activities and more

Format Article

Format Article

Format Book

Source Small Business

Source shrmorg

Source UNCW Skillport

Brought to you by UNCW Learning amp Talent Development

Workplace Ethics amp Behavior

Creating an Ethical Workplace

ldquoThe Business Ethics Activity Book 50 Exercises for Promoting Integrity at Workrdquo

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

Click to Launch

Click to Launch

DIV

ERSI

TY amp

INC

LUSI

ON

EHRA

INST

ITUT

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Collaboration amp Teamwork Enhancement

Respect

Ask anyone in your workplace what treatment they most want from their bosses and coworkers at work They will likely top their list with the desire for their employer and coworkers to treat them as if they have dignity and with respect Use these tips to create a respectful workplace

When Narayan Murthy founded Infosys his guiding principal was to treat employees and customers with respect Thatrsquos not just a good way to run a company Itrsquos also a good way to live your life

This book describes how working toward individual improvement produces better organizational results than traditional approaches that focus on collective improvement Readers are introduced to GRIT with a framework that can be applied in any workplace scenario and are provided with strategies for applying GRIT to communication and intra-office operations

Format Article

Format Video

Format Book

Source The Balance

Source UNCW Skillport

Source UNCW Skillport

Brought to you by UNCW Learning amp Talent Development

How to Demonstrate Respect in the Workplace

Leading with Respect

ldquoLeading With GRIT Inspiring Action and Accountability with Generosity Respect Integrity and Truthrdquo

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

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Page 7: TABLE OF CONTENTS...and keep things running smoothly and peaceably. Ensuring clarity in communication is the responsibility of each individual, particularly since our performance is

CO

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Collaboration amp Teamwork Enhancement

Collaboration

Specifically designed to guide you in creating and sustaining the agile teamwork-focused environment that is essential to thriving in a rapidly changing world this enlightening resource weaves a fascinating and entertaining tale that reveals how a simple change in approach can free your organization of silo-based thinking and empower your team to act as a single unit

Collaboration and teamwork make an important contribution to the success of business initiatives like quality improvement product development or customer service Learn these 5 tools that support efficient collaboration

A great article by teamwork expert Neil Patel on building leadership collaboration skills achieving goals learning and growing

Format Book

Format Article

Format Article

Source UNCW Skillport

Source SmallBusiness

Source Digital Spark

Brought to you by UNCW Learning amp Talent Development

Think One Team The Revolutionary 90 Day Plan that Engages Employees Connects Silos and Transforms Organizations

5 Steps to cross-organizational collaboration and teamwork

How To Develop These 8 Leadership Collaboration Skills

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

Click to Launch

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Collaboration amp Teamwork Enhancement

Contribution

Each person is important and if anyone fouls up it affects the entire team and its processes These ideas will help your team perform at the highest level

While there will always be some jobs and tasks which are process focused most work now is a project or has a project component to it Here are nine ways you can contribute more effectively to make the projects you work on more successful regardless of your specific role

Ultimately only people with known value will still be around at the end of the day Heather Loisel explains how to illustrate your worth to the company in an intelligent comprehensive way

Format Artical

Format Article

Format Video

Source West side Coast

Source Project Smart

Source UNCW Skillport

Brought to you by UNCW Learning amp Talent Development

Teamwork--Making a Contribution

9 ways to Contribute to Team Success

Articulating the Value of Your Contribution

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

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Collaboration amp Teamwork Enhancement

Attendance

Excessive absenteeism can be costly for business in terms of both replacement costs and lost productivity If not managed properly chronic offenders can also be a source of frustration for those employees who generally do the right thing Here are 6 things that you can do to improve attendance in the workplace

Poor attendance saps employee morale costs employers overtime expenses and reduces employee engagement You can manage employee attendance to reduce attendance problems Herersquos how to manage and encourage attendance Use these steps to encourage employee attendance at work

Did you know that worldwide 63 of employees are disengaged from their work This means theyrsquore less likely to work hard toward goals for the business and are more prone to taking time off work Here are some easy ways to improve employee attendance and engagement ultimately helping to improve profitability and customer satisfaction as a result

Format Article

Format Article

Format Article

Source Lexology

Source The Balance

Source Liveplancom

Brought to you by UNCW Learning amp Talent Development

6 Things You Can Do to Improve Employee Attendance

How to Encourage Attendance at Work

How to Improve Employee Attendance and Engagement

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

Click to Launch

Click to Launch

INN

OV

ATI

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amp C

REA

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EHRA

INST

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Collaboration amp Teamwork Enhancement

Creativity

Creativity is not the mystical attribute reserved for the lucky few everyone has creative potential Creativity is a skill you can develop with practice and a process you can manage Equip your team with the mindset skillsets and toolsets of highly successful innovators

In the organizations studied and advised in this article several characteristics continually emerge as keys for fostering innovation at all levels In the end creating 7 leadership practices for fostering innovation

This article is about what happened when Harvard Business School held and two-day colloquium inviting business leaders from companies whose success depends on creativity and gathering leading scholars who presented their newest and most important research

Format Article

Format Article

Format Article

Source Creativity at Work

Source Forbescom

Source hrborg

Brought to you by UNCW Learning amp Talent Development

Creativity Innovation and Leadership Skills Development

7 ways Leaders can foster Innovation

Creativity and the Role of the Leader

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

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Click to Launch

INN

OV

ATI

ON

amp C

REA

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EHRA

INST

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Collaboration amp Teamwork Enhancement

Innovation

The world of work has changed It used to be that most of us worked as a part of a process whether on an assembly line managing interactions with customers or any one of a thousand other processes Processes are ongoing repeatable and never have an ending Read these 9 ways to learn how to successfully contribute to a team project

Who are innovative leaders What are their qualities and how do they drive innovation within an organization Jeffrey Baumgartner provides a tantalizing profile to which we can aspire

Find out what innovative leaders do to cultivate a culture of creativity and critical thinking In a session on Innovative Leadership Cheryl Lemke President and CEO of the education technology consulting firm Metiri Group shared seven steps to becoming an innovative leader

Format PDF

Format Article

Format Article

Source Project Smart

Source Innovation MGT

Source Center Digital ED

Brought to you by UNCW Learning amp Talent Development

How to use Innovation to Lead effectively Work collaboratively and drive results

What is Innovative Leadership

The 7 steps to Innovative Leadership

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

Click to Launch

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INN

OV

ATI

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REA

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Collaboration amp Teamwork Enhancement

Resourcing

Read about the evolution of creativity in management that helped mold todayrsquos creative leader Learn why creativity is essential to modern leadership

Most organizations are striving to be more innovative these days The role leaders can play in setting a good example for their followers A recent study found that leaders play a crucial role in supporting innovation by having confidence in their own creativity

Leadership doesnrsquot just take courage it demands creativity Here are five traits the most creative driven leadersmdashand therefore the best leaders generally speakingmdashall possess

Format Article

Format Article

Format Article

Source Forbes

Source Forbes

Source Fast Company

Brought to you by UNCW Learning amp Talent Development

The Rise of Creativity as a Key Quality in Modern Leadership

Why We need Leaders to be Confident In Their Creativity

5 Traits of Creative Leaders (amp how to become one)

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

Click to Launch

Click to Launch

SUBJ

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PERT

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EHRA

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ITUT

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Collaboration amp Teamwork Enhancement

Expertise

To acquire ldquocareer insurancerdquo you need to establish your expertise within your organization That means learning continuously sharing your knowledge and communicating your value

Being in the workplace for an amount of time you begin to develop your own strong personal professional skills Are you using your expertise to further your own career without ever considering how it might help others Sharing your expertise not only helps others in their professional endeavors it also helps you

In this easy Wiki-How-To yoursquoll learn five easy steps to develop professional expertise You will discover ways to grow in your knowledge and skills You could also become a recognized expert in your professional field

Format Video

Format Article

Format Article

Source UNCW Skillport

Source Forbes

Source Wiki How

Brought to you by UNCW Learning amp Talent Development

Establish Expertise to Secure Your Career

5 Ways To Share Your Professional Expertise And 4 Reasons You Should

How to Develop Professional Expertise

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

Click to Launch

Click to Launch

SUBJ

ECT

MA

TTER

EX

PERT

ISE

EHRA

INST

ITUT

ION

AL G

OAL

Collaboration amp Teamwork Enhancement

Autonomy

People donrsquot engage through management or incentives they engage through self direction Daniel Pink explains in this short video how to engage others using autonomy

Autonomy is particularly critical when it comes to creating and maintaining intrinsic motivation But in the workplace goals have to be assigned Here is how to allow autonomy for your employees while still performing your managerial duties

Feel like you never have enough hours in the day No matter what career and job role yoursquore in this guide delivers solutions for working better and faster getting rid of time-wasting distractions and ultimately reducing stress Yoursquoll see how to eliminate late nights at the office and spend more time with family friends mdash or even yourself

Format Video

Format Article

Format Book

Source UNCW Skillport

Source Forbes

Source UNCW Skillport

Brought to you by UNCW Learning amp Talent Development

Gaining Engagement Through Autonomy

How to Give Employees a Sense of Autonomy

Successful Time Management for Dummies

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

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Click to Launch

SUBJ

ECT

MA

TTER

EX

PERT

ISE

EHRA

INST

ITUT

ION

AL G

OAL

Collaboration amp Teamwork Enhancement

Development

ldquoDespite the potential drawbacks training and development provides both the company as a whole and the individual employees with benefits that make the cost and time a worthwhile investmentrdquo

Whether you are in any type of leadership role and have responsibility for a team or are looking to take charge of your career growth here are 7 approaches to development that will deliver the best growth and impact

This is a direct link to a Management Study Guide that offers multiple articles on employee development including the importance of employee development developing an ED plan implementing effective ED plans motivation amp communication in ED managers role in ED and training and development activities Precision

Format Article

Format Article

Format Article

Source Small Business

Source INCcom

Source Management Study

Brought to you by UNCW Learning amp Talent Development

The Importance of Training amp Development in the Workplace

7 High-Impact Approaches for Employee Development

Articles on Employee Development

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

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SUBJ

ECT

MA

TTER

EX

PERT

ISE

EHRA

INST

ITUT

ION

AL G

OAL

Collaboration amp Teamwork Enhancement

Precision

How do you go about improving your accuracy so that you make less mistakes Here are 10 easy to follow ways that can lead you in the direction of more accurate work

Itrsquos hard to overstate the importance of creating business documents that are accurate attractive and polished Spend the time necessary to check that your documents have the correct tone and format and that facts are accurate

Improving accuracy in the workplace is best achieved with a careful and discerning companywide system of checks and balances Herersquos how to improve those systems in order to save money and improve quality

Format Article

Format Article

Format Article

Source Eagle Online

Source Small Business

Source Workchroncom

Brought to you by UNCW Learning amp Talent Development

Accuracy is Important hellip Always 10 Ways You Can Improve Yours

Six Things You Would Do When Proofing and Checking a Business Document

How to Improve Accuracy in the Workplace

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

Click to Launch

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ORG

AN

IZA

TIO

NEH

RA IN

STIT

UTIO

NAL

GO

AL

Collaboration amp Teamwork Enhancement

Productivity

Take action and start setting goals to increase your productivity Brian Tracy provides tips on how to stop procrastinating and get more done in less time

In this course yoursquoll consider how yoursquore spending your time now and what you can do to spend it more wisely and productively Yoursquoll also learn to block the time stealers use to-do lists and schedules and develop a regular habit of checking in with your plans to make sure yoursquore getting them done

Addressing the various activities that fall under the time management umbrella this guide reveals how to help others develop strategies for increased productivity and effectiveness

Format Article

Format Course

Format Book

Source briantracycom

Source UNCW Skillport

Source UNCW Skillport

Brought to you by UNCW Learning amp Talent Development

Plan Ahead and Increase Productivity

ldquoTime Management Quit Making Excuses and Make Time Insteadrdquo

ldquoTime Management Trainingrdquo

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

Click to Launch

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ORG

AN

IZA

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NEH

RA IN

STIT

UTIO

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GO

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Collaboration amp Teamwork Enhancement

Prioritizing

This international-selling book will teach you everything you need to know on how to get things done Time management expert Brian Tracy explains in his book how successful people focus on the most important tasks and making sure they get done

This Challenge Series exercise explores the symptoms of poor time management and looks at the techniques and tools that can be used to handle the problem

Feel like you never have enough hours in the day No matter what career and job role yoursquore in this guide delivers solutions for working better and faster getting rid of time-wasting distractions and ultimately reducing stress Yoursquoll see how to eliminate late nights at the office and spend more time with family friends mdash or even yourself

Format Book

Format Challenge

Format Article

Source Amazon

Source UNCW Skillport

Source MGT Studyguide

Brought to you by UNCW Learning amp Talent Development

ldquoEat That Frog 21 Great ways to stop procrastinatingrdquo

Getting Time under Control

ldquoSuccessful Time Management for Dummiesrdquo

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

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ORG

AN

IZA

TIO

NEH

RA IN

STIT

UTIO

NAL

GO

AL

Collaboration amp Teamwork Enhancement

Coordination

Co-ordination is the essence of management and is implicit and inherent in all functions of management Co-ordination is an integral element or ingredient of all the managerial functions as discussed in this article Also be sure to check out the other articles on coordination while on the site

Organizational coordination and control is taking a systematic approach to figuring out if yoursquore doing what you wanted to be doing or not Itrsquos the part of planning after yoursquove decided what you wanted to be doing Here are some of the major approaches to organizational control and coordination

In order to achieve organizational objectives efficiently and effectively the managers have to give a common direction to group efforts and the working of different department through coordination

Format Article

Format Article

Format Article

Source MGT Studyguide

Source Management Help

Source Management Ideas

Brought to you by UNCW Learning amp Talent Development

Definition of Coordination

Management Function of Coordinating Controlling Overview of Basic Methods

Importance of Proper Coordination to Achieve Organizational Objectives

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

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ORG

AN

IZA

TIO

NEH

RA IN

STIT

UTIO

NAL

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Collaboration amp Teamwork Enhancement

Presentation

A professional work environment is one that results in a workplace full of highly competent respectful mature and accountable employees working towards a common goal Here are 10 Actions to Stimulate a Professional Work Environment

If you want to create and grow a successful company you need happy productive employees So whatrsquos the secret to keeping your employees content The key is to maintain a great work environment

Organizing your workplace is vital for your business to thrive long term Along with establishing a sense of structure and order an organized work environment promotes team spirit

Format Article

Format Article

Format Article

Source The Balance

Source Business News

Source Small Business

Brought to you by UNCW Learning amp Talent Development

Ten Ideas to Help Managers Create a Professional Work Environment

23 Ways to Create a Better Work Environment

Why Organizing the Workplace Is Important

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

Click to Launch

Click to Launch

CO

NTI

NU

OU

S IM

PRO

VEM

ENT

EHRA

INST

ITUT

ION

AL G

OAL

Collaboration amp Teamwork Enhancement

Service Orientation

To offer an even stronger customer experience spread these skills to your entire team Share this list with your employees and incorporate the skills into onboarding and training programs

This course will familiarize the individual with the basic role of the CSR and the environment in which he performs his duties including typical roles of the CSR in a support environment basic tasks accomplished by the CSR the support center and customerrsquos role in a support environment how the support center has evolved and company and support center best practices

What happens at the customer lsquotouch pointrsquo is the responsibility of upper management If they want to keep customers they need to lead out in the efforts to elevate customer service

Format Article

Format Course

Format ArticleBlog

Source Life Hack

Source UNCW Skillport

Source Leadon Blog

Brought to you by UNCW Learning amp Talent Development

The Ultimate List of Customer Service Skills that Managers Need to Master

The Customer Service Representative (CSR)

5 Leadership Practices for Improving Customer Service

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

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Click to Launch

CO

NTI

NU

OU

S IM

PRO

VEM

ENT

EHRA

INST

ITUT

ION

AL G

OAL

Collaboration amp Teamwork Enhancement

Compliance

With expanded regulations going into effect in many industries including insurance organizations must not only show that they have compliance and ethics programs in place but also be able to demonstrate that their programs are working Here are some insights on how to demonstrate your programrsquos worth

Definitions of compliance risk and quality An easy to follow PowerPoint on why we all need to be on the same page

If there is a regulation that you know you are hazy on read it before you leave the office Or if you know you need to be a better communicator google it and see how others communicate These are just a few tips on how to integrate compliance and continuous improvement into your work-life

Format Article

Format Article

Format Article

Source Property Causeality

Source Health Lawyers

Source Compliance and Ethics

Brought to you by UNCW Learning amp Talent Development

Ethics and Compliance in the Workplace

Compliance Risk Management and Quality Assurance

Compliance and Continuous Improvement

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

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CO

NTI

NU

OU

S IM

PRO

VEM

ENT

EHRA

INST

ITUT

ION

AL G

OAL

Collaboration amp Teamwork Enhancement

Safety

Whether you work at a business manage it or own it you all have the same goal--- you donrsquot want anyone to get hurt on the job And therersquos something each of us can do to make sure we all go home as whole as when we started the day Here are 10 steps to a safe and healthy workplace

The foundation of any successful workplace safety effort is one that encourages employees to identify unsafe behaviors and opportunities for improvement Herersquos the Top 10 Workplace Safety Tips Every Employee Should Know to help you inform your own workers and create a workplace safety environment

National Safety Council consultants identify what they see repeatedly when auditing worksites

Format Article

Format Article

Format Article

Source Safe Works

Source arbillcom

Source Safety and Health

Brought to you by UNCW Learning amp Talent Development

Create a Safe and Healthy Workplace

Top 10 Workplace Safety Tips Every Employee Should Know

7 common workplace safety hazards

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

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LEA

DER

SHIP

EHRA

INST

ITUT

ION

AL G

OAL

Collaboration amp Teamwork Enhancement

Oversight

Root Cause Analysis (RCA) is a popular and often-used technique that helps people answer the question of why the problem occurred in the first place It seeks to identify the origin of a problem using a specific set of steps with associated tools to find the primary cause of the problem

This 3 Things post offers up three things that you can do to help you deliver great work time and time again

If you are a leader you are first and foremost tasked with delivering results Continuously delivering results can prove challenging There are numerous obstacles objections and setbacks to deal with At the same time your ability to deliver results can be enhanced by doing some simple things

Format Article

Format Article

Format Article

Source Mind Tools

Source Productivityist

Source Goals and Achievments

Brought to you by UNCW Learning amp Talent Development

Root Cause Analysis Tracing a Problem to its Origins

3 Things You Can Do To Consistently Deliver Great Work

Delivering Results As A Leader

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

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LEA

DER

SHIP

EHRA

INST

ITUT

ION

AL G

OAL

Collaboration amp Teamwork Enhancement

Goal-setting

For people in management roles goal setting is absolutely essential to motivating employees Learn about SMART goals and how to use them efficiently

Only 3 of adults have clear written specific measurable time-bounded goals and by every statistic they accomplish ten times as much as people with no goals at all Why is it then that most people have no goals Brian Tracy answers this by debunking 5 myths people have when it comes to setting goals

Featuring worksheets quizzes and other practical tools this guide gives readers powerful techniques they can use to set a goal make a plan and acquire the resources and power necessary to achieve their objective

Format Article

Format Article

Format Book

Source Brian Tracy Int

Source BrianTraceycom

Source UNCW SkillPort

Brought to you by UNCW Learning amp Talent Development

5 Tips For Motivating Employees SMART Goal Setting For Managers

Setting Goals and Objectives- 5 myths

Goal Setting How to Create an Action Plan and Achieve Your Goals Second Edition

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

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LEA

DER

SHIP

EHRA

INST

ITUT

ION

AL G

OAL

Collaboration amp Teamwork Enhancement

Manage Talent

Every organization has nuances within its performance management system such as the use of rating scales competencies weighting overall rating and so on Therefore here are some general guidelines and tips Many clients find these helpful when incorporating ldquocalibrationrdquo meetings into their performance management process

Some of the best informal learning occurs from consistent and candid performance feedback Learn to practice this skill effectively in your workplace

Guiding managers through every step of the coaching process from problem solving to developing accountability this clear and practical book is an invaluable tool that will help all leaders coach employees colleagues and themselves to excellence

Format Article

Format Article

Format Book

Source Work Force

Source tdorg

Source UNCW Skillport

Brought to you by UNCW Learning amp Talent Development

Dear workforce how should we conduct performance-appraisal lsquocalibrationrsquo meetings with managers

Delivering Effective Performance Feedback

ldquoA managerrsquos guide to coaching ndash simple and effective ways to get the best out of your employees employeesrdquo

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

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LEA

DER

SHIP

EHRA

INST

ITUT

ION

AL G

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Collaboration amp Teamwork Enhancement

Decision-Making

In this course yoursquoll learn how to keep the improvement on track using key principles of project management and yoursquoll discover tactics for embedding the improvement deep in the operations of your organization

This article will explore three crucial qualities that great leaders must develop to become great decision-makers emotional intelligence the ability to handle uncertainty and the ability to weigh evidence with intuition

To decentralize decisions to people closest to the problem requires that they have information from above that provides context The information transfer should be two-way and continuous Decentralized decision-makers tend to own their decisions

Format Course

Format Article

Format Video

Source UNCW Skillport

Source Pepperdineedu

Source UNCW Skillport

Brought to you by UNCW Learning amp Talent Development

Implementing and sustaining process improvement

Great Leaders are Great Decision Makers

Empowering Decision-Making

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

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LEA

DER

SHIP

EHRA

INST

ITUT

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Collaboration amp Teamwork Enhancement

Leading

Given the extraordinary low levels of engagement in the US workforce mdash a recent Gallup poll showed that 70 of employees are ldquonot engagedrdquo or ldquoactively disengagedrdquo at work mdash many leaders are looking for solutions To get more motivation from employees learn to do these three things well

Here is a list of things to do and not to do engage employees so they are able to perform spectacularly and build and improve your business

These are seven principles of public speaking that developed by media coach Richard Zeoli Keep them in mind the next time you find yourself presenting before a group

Format Article

Format Article

Format Article

Source hbrorg

Source Entrepreneurcom

Source amenetorg

Brought to you by UNCW Learning amp Talent Development

To motivate employees do 3 things well

14 Management Dorsquos and Donrsquots to Motivate Employees

The Seven Principles of Effective Public Speaking

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

Click to Launch

Click to Launch

DIV

ERSI

TY amp

INC

LUSI

ON

EHRA

INST

ITUT

ION

AL G

OAL

Collaboration amp Teamwork Enhancement

Diversity

Workforce diversity and inclusion promotes employee productivity retention team collaboration and commitment all of which ultimately add value to the services provided to clients Here are five strategies to help organizations develop and leverage their diversity programs

This article offers some concrete tips that are designed to engage employees at all levels within the organization Remember it is important to commit to the process value the thoughts and ideas of everyone and celebrate along the way

Presenting a unique approach for future company enhancement and employee success this publication is an essential reference for those interested in the effects of multicultural representation on both a company and its employees through professional growth and advancement

Format Article

Format Article

Format Book

Source gwb Lawfirm

Source Diversity Journal

Source UNCW Skillport

Brought to you by UNCW Learning amp Talent Development

5 Strategies for Promoting Diversity in the Workplace

10 Ways Employees can Support Diversity and Inclusion

ldquoImpact of Diversity on Organization and Career Developmentrdquo- Claretha Hughes

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

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DIV

ERSI

TY amp

INC

LUSI

ON

EHRA

INST

ITUT

ION

AL G

OAL

Collaboration amp Teamwork Enhancement

Ethics

Workplace ethics and behavior are a crucial part of employment as both are aspects that can assist a company in its efforts to be profitable In fact ethics and behavior are just as important to most companies as performance as high morale and teamwork are two ingredients for success

Business decisions arenrsquot always black and white How can you trust that your workers will do the right thing

This activity book contains 50 exercises designed to engage individuals teams and groups in generating thought and discussion also included are fun exercises discussion questions essays activities and more

Format Article

Format Article

Format Book

Source Small Business

Source shrmorg

Source UNCW Skillport

Brought to you by UNCW Learning amp Talent Development

Workplace Ethics amp Behavior

Creating an Ethical Workplace

ldquoThe Business Ethics Activity Book 50 Exercises for Promoting Integrity at Workrdquo

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

Click to Launch

Click to Launch

DIV

ERSI

TY amp

INC

LUSI

ON

EHRA

INST

ITUT

ION

AL G

OAL

Collaboration amp Teamwork Enhancement

Respect

Ask anyone in your workplace what treatment they most want from their bosses and coworkers at work They will likely top their list with the desire for their employer and coworkers to treat them as if they have dignity and with respect Use these tips to create a respectful workplace

When Narayan Murthy founded Infosys his guiding principal was to treat employees and customers with respect Thatrsquos not just a good way to run a company Itrsquos also a good way to live your life

This book describes how working toward individual improvement produces better organizational results than traditional approaches that focus on collective improvement Readers are introduced to GRIT with a framework that can be applied in any workplace scenario and are provided with strategies for applying GRIT to communication and intra-office operations

Format Article

Format Video

Format Book

Source The Balance

Source UNCW Skillport

Source UNCW Skillport

Brought to you by UNCW Learning amp Talent Development

How to Demonstrate Respect in the Workplace

Leading with Respect

ldquoLeading With GRIT Inspiring Action and Accountability with Generosity Respect Integrity and Truthrdquo

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

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Click to Launch

Page 8: TABLE OF CONTENTS...and keep things running smoothly and peaceably. Ensuring clarity in communication is the responsibility of each individual, particularly since our performance is

CO

LLA

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TEA

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Collaboration amp Teamwork Enhancement

Contribution

Each person is important and if anyone fouls up it affects the entire team and its processes These ideas will help your team perform at the highest level

While there will always be some jobs and tasks which are process focused most work now is a project or has a project component to it Here are nine ways you can contribute more effectively to make the projects you work on more successful regardless of your specific role

Ultimately only people with known value will still be around at the end of the day Heather Loisel explains how to illustrate your worth to the company in an intelligent comprehensive way

Format Artical

Format Article

Format Video

Source West side Coast

Source Project Smart

Source UNCW Skillport

Brought to you by UNCW Learning amp Talent Development

Teamwork--Making a Contribution

9 ways to Contribute to Team Success

Articulating the Value of Your Contribution

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

Click to Launch

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CO

LLA

BORA

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TEA

MW

ORK

EHRA

INST

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Collaboration amp Teamwork Enhancement

Attendance

Excessive absenteeism can be costly for business in terms of both replacement costs and lost productivity If not managed properly chronic offenders can also be a source of frustration for those employees who generally do the right thing Here are 6 things that you can do to improve attendance in the workplace

Poor attendance saps employee morale costs employers overtime expenses and reduces employee engagement You can manage employee attendance to reduce attendance problems Herersquos how to manage and encourage attendance Use these steps to encourage employee attendance at work

Did you know that worldwide 63 of employees are disengaged from their work This means theyrsquore less likely to work hard toward goals for the business and are more prone to taking time off work Here are some easy ways to improve employee attendance and engagement ultimately helping to improve profitability and customer satisfaction as a result

Format Article

Format Article

Format Article

Source Lexology

Source The Balance

Source Liveplancom

Brought to you by UNCW Learning amp Talent Development

6 Things You Can Do to Improve Employee Attendance

How to Encourage Attendance at Work

How to Improve Employee Attendance and Engagement

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

Click to Launch

Click to Launch

INN

OV

ATI

ON

amp C

REA

TIV

ITY

EHRA

INST

ITUT

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Collaboration amp Teamwork Enhancement

Creativity

Creativity is not the mystical attribute reserved for the lucky few everyone has creative potential Creativity is a skill you can develop with practice and a process you can manage Equip your team with the mindset skillsets and toolsets of highly successful innovators

In the organizations studied and advised in this article several characteristics continually emerge as keys for fostering innovation at all levels In the end creating 7 leadership practices for fostering innovation

This article is about what happened when Harvard Business School held and two-day colloquium inviting business leaders from companies whose success depends on creativity and gathering leading scholars who presented their newest and most important research

Format Article

Format Article

Format Article

Source Creativity at Work

Source Forbescom

Source hrborg

Brought to you by UNCW Learning amp Talent Development

Creativity Innovation and Leadership Skills Development

7 ways Leaders can foster Innovation

Creativity and the Role of the Leader

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

Click to Launch

Click to Launch

INN

OV

ATI

ON

amp C

REA

TIV

ITY

EHRA

INST

ITUT

ION

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Collaboration amp Teamwork Enhancement

Innovation

The world of work has changed It used to be that most of us worked as a part of a process whether on an assembly line managing interactions with customers or any one of a thousand other processes Processes are ongoing repeatable and never have an ending Read these 9 ways to learn how to successfully contribute to a team project

Who are innovative leaders What are their qualities and how do they drive innovation within an organization Jeffrey Baumgartner provides a tantalizing profile to which we can aspire

Find out what innovative leaders do to cultivate a culture of creativity and critical thinking In a session on Innovative Leadership Cheryl Lemke President and CEO of the education technology consulting firm Metiri Group shared seven steps to becoming an innovative leader

Format PDF

Format Article

Format Article

Source Project Smart

Source Innovation MGT

Source Center Digital ED

Brought to you by UNCW Learning amp Talent Development

How to use Innovation to Lead effectively Work collaboratively and drive results

What is Innovative Leadership

The 7 steps to Innovative Leadership

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

Click to Launch

Click to Launch

INN

OV

ATI

ON

amp C

REA

TIV

ITY

EHRA

INST

ITUT

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Collaboration amp Teamwork Enhancement

Resourcing

Read about the evolution of creativity in management that helped mold todayrsquos creative leader Learn why creativity is essential to modern leadership

Most organizations are striving to be more innovative these days The role leaders can play in setting a good example for their followers A recent study found that leaders play a crucial role in supporting innovation by having confidence in their own creativity

Leadership doesnrsquot just take courage it demands creativity Here are five traits the most creative driven leadersmdashand therefore the best leaders generally speakingmdashall possess

Format Article

Format Article

Format Article

Source Forbes

Source Forbes

Source Fast Company

Brought to you by UNCW Learning amp Talent Development

The Rise of Creativity as a Key Quality in Modern Leadership

Why We need Leaders to be Confident In Their Creativity

5 Traits of Creative Leaders (amp how to become one)

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

Click to Launch

Click to Launch

SUBJ

ECT

MA

TTER

EX

PERT

ISE

EHRA

INST

ITUT

ION

AL G

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Collaboration amp Teamwork Enhancement

Expertise

To acquire ldquocareer insurancerdquo you need to establish your expertise within your organization That means learning continuously sharing your knowledge and communicating your value

Being in the workplace for an amount of time you begin to develop your own strong personal professional skills Are you using your expertise to further your own career without ever considering how it might help others Sharing your expertise not only helps others in their professional endeavors it also helps you

In this easy Wiki-How-To yoursquoll learn five easy steps to develop professional expertise You will discover ways to grow in your knowledge and skills You could also become a recognized expert in your professional field

Format Video

Format Article

Format Article

Source UNCW Skillport

Source Forbes

Source Wiki How

Brought to you by UNCW Learning amp Talent Development

Establish Expertise to Secure Your Career

5 Ways To Share Your Professional Expertise And 4 Reasons You Should

How to Develop Professional Expertise

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

Click to Launch

Click to Launch

SUBJ

ECT

MA

TTER

EX

PERT

ISE

EHRA

INST

ITUT

ION

AL G

OAL

Collaboration amp Teamwork Enhancement

Autonomy

People donrsquot engage through management or incentives they engage through self direction Daniel Pink explains in this short video how to engage others using autonomy

Autonomy is particularly critical when it comes to creating and maintaining intrinsic motivation But in the workplace goals have to be assigned Here is how to allow autonomy for your employees while still performing your managerial duties

Feel like you never have enough hours in the day No matter what career and job role yoursquore in this guide delivers solutions for working better and faster getting rid of time-wasting distractions and ultimately reducing stress Yoursquoll see how to eliminate late nights at the office and spend more time with family friends mdash or even yourself

Format Video

Format Article

Format Book

Source UNCW Skillport

Source Forbes

Source UNCW Skillport

Brought to you by UNCW Learning amp Talent Development

Gaining Engagement Through Autonomy

How to Give Employees a Sense of Autonomy

Successful Time Management for Dummies

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

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SUBJ

ECT

MA

TTER

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PERT

ISE

EHRA

INST

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Collaboration amp Teamwork Enhancement

Development

ldquoDespite the potential drawbacks training and development provides both the company as a whole and the individual employees with benefits that make the cost and time a worthwhile investmentrdquo

Whether you are in any type of leadership role and have responsibility for a team or are looking to take charge of your career growth here are 7 approaches to development that will deliver the best growth and impact

This is a direct link to a Management Study Guide that offers multiple articles on employee development including the importance of employee development developing an ED plan implementing effective ED plans motivation amp communication in ED managers role in ED and training and development activities Precision

Format Article

Format Article

Format Article

Source Small Business

Source INCcom

Source Management Study

Brought to you by UNCW Learning amp Talent Development

The Importance of Training amp Development in the Workplace

7 High-Impact Approaches for Employee Development

Articles on Employee Development

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

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ECT

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TTER

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PERT

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Collaboration amp Teamwork Enhancement

Precision

How do you go about improving your accuracy so that you make less mistakes Here are 10 easy to follow ways that can lead you in the direction of more accurate work

Itrsquos hard to overstate the importance of creating business documents that are accurate attractive and polished Spend the time necessary to check that your documents have the correct tone and format and that facts are accurate

Improving accuracy in the workplace is best achieved with a careful and discerning companywide system of checks and balances Herersquos how to improve those systems in order to save money and improve quality

Format Article

Format Article

Format Article

Source Eagle Online

Source Small Business

Source Workchroncom

Brought to you by UNCW Learning amp Talent Development

Accuracy is Important hellip Always 10 Ways You Can Improve Yours

Six Things You Would Do When Proofing and Checking a Business Document

How to Improve Accuracy in the Workplace

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ORG

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UTIO

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Collaboration amp Teamwork Enhancement

Productivity

Take action and start setting goals to increase your productivity Brian Tracy provides tips on how to stop procrastinating and get more done in less time

In this course yoursquoll consider how yoursquore spending your time now and what you can do to spend it more wisely and productively Yoursquoll also learn to block the time stealers use to-do lists and schedules and develop a regular habit of checking in with your plans to make sure yoursquore getting them done

Addressing the various activities that fall under the time management umbrella this guide reveals how to help others develop strategies for increased productivity and effectiveness

Format Article

Format Course

Format Book

Source briantracycom

Source UNCW Skillport

Source UNCW Skillport

Brought to you by UNCW Learning amp Talent Development

Plan Ahead and Increase Productivity

ldquoTime Management Quit Making Excuses and Make Time Insteadrdquo

ldquoTime Management Trainingrdquo

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

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Collaboration amp Teamwork Enhancement

Prioritizing

This international-selling book will teach you everything you need to know on how to get things done Time management expert Brian Tracy explains in his book how successful people focus on the most important tasks and making sure they get done

This Challenge Series exercise explores the symptoms of poor time management and looks at the techniques and tools that can be used to handle the problem

Feel like you never have enough hours in the day No matter what career and job role yoursquore in this guide delivers solutions for working better and faster getting rid of time-wasting distractions and ultimately reducing stress Yoursquoll see how to eliminate late nights at the office and spend more time with family friends mdash or even yourself

Format Book

Format Challenge

Format Article

Source Amazon

Source UNCW Skillport

Source MGT Studyguide

Brought to you by UNCW Learning amp Talent Development

ldquoEat That Frog 21 Great ways to stop procrastinatingrdquo

Getting Time under Control

ldquoSuccessful Time Management for Dummiesrdquo

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

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ORG

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GO

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Collaboration amp Teamwork Enhancement

Coordination

Co-ordination is the essence of management and is implicit and inherent in all functions of management Co-ordination is an integral element or ingredient of all the managerial functions as discussed in this article Also be sure to check out the other articles on coordination while on the site

Organizational coordination and control is taking a systematic approach to figuring out if yoursquore doing what you wanted to be doing or not Itrsquos the part of planning after yoursquove decided what you wanted to be doing Here are some of the major approaches to organizational control and coordination

In order to achieve organizational objectives efficiently and effectively the managers have to give a common direction to group efforts and the working of different department through coordination

Format Article

Format Article

Format Article

Source MGT Studyguide

Source Management Help

Source Management Ideas

Brought to you by UNCW Learning amp Talent Development

Definition of Coordination

Management Function of Coordinating Controlling Overview of Basic Methods

Importance of Proper Coordination to Achieve Organizational Objectives

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ORG

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Collaboration amp Teamwork Enhancement

Presentation

A professional work environment is one that results in a workplace full of highly competent respectful mature and accountable employees working towards a common goal Here are 10 Actions to Stimulate a Professional Work Environment

If you want to create and grow a successful company you need happy productive employees So whatrsquos the secret to keeping your employees content The key is to maintain a great work environment

Organizing your workplace is vital for your business to thrive long term Along with establishing a sense of structure and order an organized work environment promotes team spirit

Format Article

Format Article

Format Article

Source The Balance

Source Business News

Source Small Business

Brought to you by UNCW Learning amp Talent Development

Ten Ideas to Help Managers Create a Professional Work Environment

23 Ways to Create a Better Work Environment

Why Organizing the Workplace Is Important

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CO

NTI

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PRO

VEM

ENT

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INST

ITUT

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Collaboration amp Teamwork Enhancement

Service Orientation

To offer an even stronger customer experience spread these skills to your entire team Share this list with your employees and incorporate the skills into onboarding and training programs

This course will familiarize the individual with the basic role of the CSR and the environment in which he performs his duties including typical roles of the CSR in a support environment basic tasks accomplished by the CSR the support center and customerrsquos role in a support environment how the support center has evolved and company and support center best practices

What happens at the customer lsquotouch pointrsquo is the responsibility of upper management If they want to keep customers they need to lead out in the efforts to elevate customer service

Format Article

Format Course

Format ArticleBlog

Source Life Hack

Source UNCW Skillport

Source Leadon Blog

Brought to you by UNCW Learning amp Talent Development

The Ultimate List of Customer Service Skills that Managers Need to Master

The Customer Service Representative (CSR)

5 Leadership Practices for Improving Customer Service

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

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CO

NTI

NU

OU

S IM

PRO

VEM

ENT

EHRA

INST

ITUT

ION

AL G

OAL

Collaboration amp Teamwork Enhancement

Compliance

With expanded regulations going into effect in many industries including insurance organizations must not only show that they have compliance and ethics programs in place but also be able to demonstrate that their programs are working Here are some insights on how to demonstrate your programrsquos worth

Definitions of compliance risk and quality An easy to follow PowerPoint on why we all need to be on the same page

If there is a regulation that you know you are hazy on read it before you leave the office Or if you know you need to be a better communicator google it and see how others communicate These are just a few tips on how to integrate compliance and continuous improvement into your work-life

Format Article

Format Article

Format Article

Source Property Causeality

Source Health Lawyers

Source Compliance and Ethics

Brought to you by UNCW Learning amp Talent Development

Ethics and Compliance in the Workplace

Compliance Risk Management and Quality Assurance

Compliance and Continuous Improvement

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

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CO

NTI

NU

OU

S IM

PRO

VEM

ENT

EHRA

INST

ITUT

ION

AL G

OAL

Collaboration amp Teamwork Enhancement

Safety

Whether you work at a business manage it or own it you all have the same goal--- you donrsquot want anyone to get hurt on the job And therersquos something each of us can do to make sure we all go home as whole as when we started the day Here are 10 steps to a safe and healthy workplace

The foundation of any successful workplace safety effort is one that encourages employees to identify unsafe behaviors and opportunities for improvement Herersquos the Top 10 Workplace Safety Tips Every Employee Should Know to help you inform your own workers and create a workplace safety environment

National Safety Council consultants identify what they see repeatedly when auditing worksites

Format Article

Format Article

Format Article

Source Safe Works

Source arbillcom

Source Safety and Health

Brought to you by UNCW Learning amp Talent Development

Create a Safe and Healthy Workplace

Top 10 Workplace Safety Tips Every Employee Should Know

7 common workplace safety hazards

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

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LEA

DER

SHIP

EHRA

INST

ITUT

ION

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Collaboration amp Teamwork Enhancement

Oversight

Root Cause Analysis (RCA) is a popular and often-used technique that helps people answer the question of why the problem occurred in the first place It seeks to identify the origin of a problem using a specific set of steps with associated tools to find the primary cause of the problem

This 3 Things post offers up three things that you can do to help you deliver great work time and time again

If you are a leader you are first and foremost tasked with delivering results Continuously delivering results can prove challenging There are numerous obstacles objections and setbacks to deal with At the same time your ability to deliver results can be enhanced by doing some simple things

Format Article

Format Article

Format Article

Source Mind Tools

Source Productivityist

Source Goals and Achievments

Brought to you by UNCW Learning amp Talent Development

Root Cause Analysis Tracing a Problem to its Origins

3 Things You Can Do To Consistently Deliver Great Work

Delivering Results As A Leader

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

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LEA

DER

SHIP

EHRA

INST

ITUT

ION

AL G

OAL

Collaboration amp Teamwork Enhancement

Goal-setting

For people in management roles goal setting is absolutely essential to motivating employees Learn about SMART goals and how to use them efficiently

Only 3 of adults have clear written specific measurable time-bounded goals and by every statistic they accomplish ten times as much as people with no goals at all Why is it then that most people have no goals Brian Tracy answers this by debunking 5 myths people have when it comes to setting goals

Featuring worksheets quizzes and other practical tools this guide gives readers powerful techniques they can use to set a goal make a plan and acquire the resources and power necessary to achieve their objective

Format Article

Format Article

Format Book

Source Brian Tracy Int

Source BrianTraceycom

Source UNCW SkillPort

Brought to you by UNCW Learning amp Talent Development

5 Tips For Motivating Employees SMART Goal Setting For Managers

Setting Goals and Objectives- 5 myths

Goal Setting How to Create an Action Plan and Achieve Your Goals Second Edition

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

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LEA

DER

SHIP

EHRA

INST

ITUT

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Collaboration amp Teamwork Enhancement

Manage Talent

Every organization has nuances within its performance management system such as the use of rating scales competencies weighting overall rating and so on Therefore here are some general guidelines and tips Many clients find these helpful when incorporating ldquocalibrationrdquo meetings into their performance management process

Some of the best informal learning occurs from consistent and candid performance feedback Learn to practice this skill effectively in your workplace

Guiding managers through every step of the coaching process from problem solving to developing accountability this clear and practical book is an invaluable tool that will help all leaders coach employees colleagues and themselves to excellence

Format Article

Format Article

Format Book

Source Work Force

Source tdorg

Source UNCW Skillport

Brought to you by UNCW Learning amp Talent Development

Dear workforce how should we conduct performance-appraisal lsquocalibrationrsquo meetings with managers

Delivering Effective Performance Feedback

ldquoA managerrsquos guide to coaching ndash simple and effective ways to get the best out of your employees employeesrdquo

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

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LEA

DER

SHIP

EHRA

INST

ITUT

ION

AL G

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Collaboration amp Teamwork Enhancement

Decision-Making

In this course yoursquoll learn how to keep the improvement on track using key principles of project management and yoursquoll discover tactics for embedding the improvement deep in the operations of your organization

This article will explore three crucial qualities that great leaders must develop to become great decision-makers emotional intelligence the ability to handle uncertainty and the ability to weigh evidence with intuition

To decentralize decisions to people closest to the problem requires that they have information from above that provides context The information transfer should be two-way and continuous Decentralized decision-makers tend to own their decisions

Format Course

Format Article

Format Video

Source UNCW Skillport

Source Pepperdineedu

Source UNCW Skillport

Brought to you by UNCW Learning amp Talent Development

Implementing and sustaining process improvement

Great Leaders are Great Decision Makers

Empowering Decision-Making

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LEA

DER

SHIP

EHRA

INST

ITUT

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Collaboration amp Teamwork Enhancement

Leading

Given the extraordinary low levels of engagement in the US workforce mdash a recent Gallup poll showed that 70 of employees are ldquonot engagedrdquo or ldquoactively disengagedrdquo at work mdash many leaders are looking for solutions To get more motivation from employees learn to do these three things well

Here is a list of things to do and not to do engage employees so they are able to perform spectacularly and build and improve your business

These are seven principles of public speaking that developed by media coach Richard Zeoli Keep them in mind the next time you find yourself presenting before a group

Format Article

Format Article

Format Article

Source hbrorg

Source Entrepreneurcom

Source amenetorg

Brought to you by UNCW Learning amp Talent Development

To motivate employees do 3 things well

14 Management Dorsquos and Donrsquots to Motivate Employees

The Seven Principles of Effective Public Speaking

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

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DIV

ERSI

TY amp

INC

LUSI

ON

EHRA

INST

ITUT

ION

AL G

OAL

Collaboration amp Teamwork Enhancement

Diversity

Workforce diversity and inclusion promotes employee productivity retention team collaboration and commitment all of which ultimately add value to the services provided to clients Here are five strategies to help organizations develop and leverage their diversity programs

This article offers some concrete tips that are designed to engage employees at all levels within the organization Remember it is important to commit to the process value the thoughts and ideas of everyone and celebrate along the way

Presenting a unique approach for future company enhancement and employee success this publication is an essential reference for those interested in the effects of multicultural representation on both a company and its employees through professional growth and advancement

Format Article

Format Article

Format Book

Source gwb Lawfirm

Source Diversity Journal

Source UNCW Skillport

Brought to you by UNCW Learning amp Talent Development

5 Strategies for Promoting Diversity in the Workplace

10 Ways Employees can Support Diversity and Inclusion

ldquoImpact of Diversity on Organization and Career Developmentrdquo- Claretha Hughes

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

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DIV

ERSI

TY amp

INC

LUSI

ON

EHRA

INST

ITUT

ION

AL G

OAL

Collaboration amp Teamwork Enhancement

Ethics

Workplace ethics and behavior are a crucial part of employment as both are aspects that can assist a company in its efforts to be profitable In fact ethics and behavior are just as important to most companies as performance as high morale and teamwork are two ingredients for success

Business decisions arenrsquot always black and white How can you trust that your workers will do the right thing

This activity book contains 50 exercises designed to engage individuals teams and groups in generating thought and discussion also included are fun exercises discussion questions essays activities and more

Format Article

Format Article

Format Book

Source Small Business

Source shrmorg

Source UNCW Skillport

Brought to you by UNCW Learning amp Talent Development

Workplace Ethics amp Behavior

Creating an Ethical Workplace

ldquoThe Business Ethics Activity Book 50 Exercises for Promoting Integrity at Workrdquo

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

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DIV

ERSI

TY amp

INC

LUSI

ON

EHRA

INST

ITUT

ION

AL G

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Collaboration amp Teamwork Enhancement

Respect

Ask anyone in your workplace what treatment they most want from their bosses and coworkers at work They will likely top their list with the desire for their employer and coworkers to treat them as if they have dignity and with respect Use these tips to create a respectful workplace

When Narayan Murthy founded Infosys his guiding principal was to treat employees and customers with respect Thatrsquos not just a good way to run a company Itrsquos also a good way to live your life

This book describes how working toward individual improvement produces better organizational results than traditional approaches that focus on collective improvement Readers are introduced to GRIT with a framework that can be applied in any workplace scenario and are provided with strategies for applying GRIT to communication and intra-office operations

Format Article

Format Video

Format Book

Source The Balance

Source UNCW Skillport

Source UNCW Skillport

Brought to you by UNCW Learning amp Talent Development

How to Demonstrate Respect in the Workplace

Leading with Respect

ldquoLeading With GRIT Inspiring Action and Accountability with Generosity Respect Integrity and Truthrdquo

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

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Page 9: TABLE OF CONTENTS...and keep things running smoothly and peaceably. Ensuring clarity in communication is the responsibility of each individual, particularly since our performance is

CO

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Collaboration amp Teamwork Enhancement

Attendance

Excessive absenteeism can be costly for business in terms of both replacement costs and lost productivity If not managed properly chronic offenders can also be a source of frustration for those employees who generally do the right thing Here are 6 things that you can do to improve attendance in the workplace

Poor attendance saps employee morale costs employers overtime expenses and reduces employee engagement You can manage employee attendance to reduce attendance problems Herersquos how to manage and encourage attendance Use these steps to encourage employee attendance at work

Did you know that worldwide 63 of employees are disengaged from their work This means theyrsquore less likely to work hard toward goals for the business and are more prone to taking time off work Here are some easy ways to improve employee attendance and engagement ultimately helping to improve profitability and customer satisfaction as a result

Format Article

Format Article

Format Article

Source Lexology

Source The Balance

Source Liveplancom

Brought to you by UNCW Learning amp Talent Development

6 Things You Can Do to Improve Employee Attendance

How to Encourage Attendance at Work

How to Improve Employee Attendance and Engagement

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

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INN

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amp C

REA

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Collaboration amp Teamwork Enhancement

Creativity

Creativity is not the mystical attribute reserved for the lucky few everyone has creative potential Creativity is a skill you can develop with practice and a process you can manage Equip your team with the mindset skillsets and toolsets of highly successful innovators

In the organizations studied and advised in this article several characteristics continually emerge as keys for fostering innovation at all levels In the end creating 7 leadership practices for fostering innovation

This article is about what happened when Harvard Business School held and two-day colloquium inviting business leaders from companies whose success depends on creativity and gathering leading scholars who presented their newest and most important research

Format Article

Format Article

Format Article

Source Creativity at Work

Source Forbescom

Source hrborg

Brought to you by UNCW Learning amp Talent Development

Creativity Innovation and Leadership Skills Development

7 ways Leaders can foster Innovation

Creativity and the Role of the Leader

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

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INN

OV

ATI

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amp C

REA

TIV

ITY

EHRA

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ITUT

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Collaboration amp Teamwork Enhancement

Innovation

The world of work has changed It used to be that most of us worked as a part of a process whether on an assembly line managing interactions with customers or any one of a thousand other processes Processes are ongoing repeatable and never have an ending Read these 9 ways to learn how to successfully contribute to a team project

Who are innovative leaders What are their qualities and how do they drive innovation within an organization Jeffrey Baumgartner provides a tantalizing profile to which we can aspire

Find out what innovative leaders do to cultivate a culture of creativity and critical thinking In a session on Innovative Leadership Cheryl Lemke President and CEO of the education technology consulting firm Metiri Group shared seven steps to becoming an innovative leader

Format PDF

Format Article

Format Article

Source Project Smart

Source Innovation MGT

Source Center Digital ED

Brought to you by UNCW Learning amp Talent Development

How to use Innovation to Lead effectively Work collaboratively and drive results

What is Innovative Leadership

The 7 steps to Innovative Leadership

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

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INN

OV

ATI

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amp C

REA

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INST

ITUT

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Collaboration amp Teamwork Enhancement

Resourcing

Read about the evolution of creativity in management that helped mold todayrsquos creative leader Learn why creativity is essential to modern leadership

Most organizations are striving to be more innovative these days The role leaders can play in setting a good example for their followers A recent study found that leaders play a crucial role in supporting innovation by having confidence in their own creativity

Leadership doesnrsquot just take courage it demands creativity Here are five traits the most creative driven leadersmdashand therefore the best leaders generally speakingmdashall possess

Format Article

Format Article

Format Article

Source Forbes

Source Forbes

Source Fast Company

Brought to you by UNCW Learning amp Talent Development

The Rise of Creativity as a Key Quality in Modern Leadership

Why We need Leaders to be Confident In Their Creativity

5 Traits of Creative Leaders (amp how to become one)

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

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SUBJ

ECT

MA

TTER

EX

PERT

ISE

EHRA

INST

ITUT

ION

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Collaboration amp Teamwork Enhancement

Expertise

To acquire ldquocareer insurancerdquo you need to establish your expertise within your organization That means learning continuously sharing your knowledge and communicating your value

Being in the workplace for an amount of time you begin to develop your own strong personal professional skills Are you using your expertise to further your own career without ever considering how it might help others Sharing your expertise not only helps others in their professional endeavors it also helps you

In this easy Wiki-How-To yoursquoll learn five easy steps to develop professional expertise You will discover ways to grow in your knowledge and skills You could also become a recognized expert in your professional field

Format Video

Format Article

Format Article

Source UNCW Skillport

Source Forbes

Source Wiki How

Brought to you by UNCW Learning amp Talent Development

Establish Expertise to Secure Your Career

5 Ways To Share Your Professional Expertise And 4 Reasons You Should

How to Develop Professional Expertise

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

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SUBJ

ECT

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PERT

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EHRA

INST

ITUT

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Collaboration amp Teamwork Enhancement

Autonomy

People donrsquot engage through management or incentives they engage through self direction Daniel Pink explains in this short video how to engage others using autonomy

Autonomy is particularly critical when it comes to creating and maintaining intrinsic motivation But in the workplace goals have to be assigned Here is how to allow autonomy for your employees while still performing your managerial duties

Feel like you never have enough hours in the day No matter what career and job role yoursquore in this guide delivers solutions for working better and faster getting rid of time-wasting distractions and ultimately reducing stress Yoursquoll see how to eliminate late nights at the office and spend more time with family friends mdash or even yourself

Format Video

Format Article

Format Book

Source UNCW Skillport

Source Forbes

Source UNCW Skillport

Brought to you by UNCW Learning amp Talent Development

Gaining Engagement Through Autonomy

How to Give Employees a Sense of Autonomy

Successful Time Management for Dummies

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

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SUBJ

ECT

MA

TTER

EX

PERT

ISE

EHRA

INST

ITUT

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Collaboration amp Teamwork Enhancement

Development

ldquoDespite the potential drawbacks training and development provides both the company as a whole and the individual employees with benefits that make the cost and time a worthwhile investmentrdquo

Whether you are in any type of leadership role and have responsibility for a team or are looking to take charge of your career growth here are 7 approaches to development that will deliver the best growth and impact

This is a direct link to a Management Study Guide that offers multiple articles on employee development including the importance of employee development developing an ED plan implementing effective ED plans motivation amp communication in ED managers role in ED and training and development activities Precision

Format Article

Format Article

Format Article

Source Small Business

Source INCcom

Source Management Study

Brought to you by UNCW Learning amp Talent Development

The Importance of Training amp Development in the Workplace

7 High-Impact Approaches for Employee Development

Articles on Employee Development

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

Click to Launch

Click to Launch

SUBJ

ECT

MA

TTER

EX

PERT

ISE

EHRA

INST

ITUT

ION

AL G

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Collaboration amp Teamwork Enhancement

Precision

How do you go about improving your accuracy so that you make less mistakes Here are 10 easy to follow ways that can lead you in the direction of more accurate work

Itrsquos hard to overstate the importance of creating business documents that are accurate attractive and polished Spend the time necessary to check that your documents have the correct tone and format and that facts are accurate

Improving accuracy in the workplace is best achieved with a careful and discerning companywide system of checks and balances Herersquos how to improve those systems in order to save money and improve quality

Format Article

Format Article

Format Article

Source Eagle Online

Source Small Business

Source Workchroncom

Brought to you by UNCW Learning amp Talent Development

Accuracy is Important hellip Always 10 Ways You Can Improve Yours

Six Things You Would Do When Proofing and Checking a Business Document

How to Improve Accuracy in the Workplace

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

Click to Launch

Click to Launch

ORG

AN

IZA

TIO

NEH

RA IN

STIT

UTIO

NAL

GO

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Collaboration amp Teamwork Enhancement

Productivity

Take action and start setting goals to increase your productivity Brian Tracy provides tips on how to stop procrastinating and get more done in less time

In this course yoursquoll consider how yoursquore spending your time now and what you can do to spend it more wisely and productively Yoursquoll also learn to block the time stealers use to-do lists and schedules and develop a regular habit of checking in with your plans to make sure yoursquore getting them done

Addressing the various activities that fall under the time management umbrella this guide reveals how to help others develop strategies for increased productivity and effectiveness

Format Article

Format Course

Format Book

Source briantracycom

Source UNCW Skillport

Source UNCW Skillport

Brought to you by UNCW Learning amp Talent Development

Plan Ahead and Increase Productivity

ldquoTime Management Quit Making Excuses and Make Time Insteadrdquo

ldquoTime Management Trainingrdquo

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

Click to Launch

Click to Launch

ORG

AN

IZA

TIO

NEH

RA IN

STIT

UTIO

NAL

GO

AL

Collaboration amp Teamwork Enhancement

Prioritizing

This international-selling book will teach you everything you need to know on how to get things done Time management expert Brian Tracy explains in his book how successful people focus on the most important tasks and making sure they get done

This Challenge Series exercise explores the symptoms of poor time management and looks at the techniques and tools that can be used to handle the problem

Feel like you never have enough hours in the day No matter what career and job role yoursquore in this guide delivers solutions for working better and faster getting rid of time-wasting distractions and ultimately reducing stress Yoursquoll see how to eliminate late nights at the office and spend more time with family friends mdash or even yourself

Format Book

Format Challenge

Format Article

Source Amazon

Source UNCW Skillport

Source MGT Studyguide

Brought to you by UNCW Learning amp Talent Development

ldquoEat That Frog 21 Great ways to stop procrastinatingrdquo

Getting Time under Control

ldquoSuccessful Time Management for Dummiesrdquo

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

Click to Launch

Click to Launch

ORG

AN

IZA

TIO

NEH

RA IN

STIT

UTIO

NAL

GO

AL

Collaboration amp Teamwork Enhancement

Coordination

Co-ordination is the essence of management and is implicit and inherent in all functions of management Co-ordination is an integral element or ingredient of all the managerial functions as discussed in this article Also be sure to check out the other articles on coordination while on the site

Organizational coordination and control is taking a systematic approach to figuring out if yoursquore doing what you wanted to be doing or not Itrsquos the part of planning after yoursquove decided what you wanted to be doing Here are some of the major approaches to organizational control and coordination

In order to achieve organizational objectives efficiently and effectively the managers have to give a common direction to group efforts and the working of different department through coordination

Format Article

Format Article

Format Article

Source MGT Studyguide

Source Management Help

Source Management Ideas

Brought to you by UNCW Learning amp Talent Development

Definition of Coordination

Management Function of Coordinating Controlling Overview of Basic Methods

Importance of Proper Coordination to Achieve Organizational Objectives

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

Click to Launch

Click to Launch

ORG

AN

IZA

TIO

NEH

RA IN

STIT

UTIO

NAL

GO

AL

Collaboration amp Teamwork Enhancement

Presentation

A professional work environment is one that results in a workplace full of highly competent respectful mature and accountable employees working towards a common goal Here are 10 Actions to Stimulate a Professional Work Environment

If you want to create and grow a successful company you need happy productive employees So whatrsquos the secret to keeping your employees content The key is to maintain a great work environment

Organizing your workplace is vital for your business to thrive long term Along with establishing a sense of structure and order an organized work environment promotes team spirit

Format Article

Format Article

Format Article

Source The Balance

Source Business News

Source Small Business

Brought to you by UNCW Learning amp Talent Development

Ten Ideas to Help Managers Create a Professional Work Environment

23 Ways to Create a Better Work Environment

Why Organizing the Workplace Is Important

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

Click to Launch

Click to Launch

CO

NTI

NU

OU

S IM

PRO

VEM

ENT

EHRA

INST

ITUT

ION

AL G

OAL

Collaboration amp Teamwork Enhancement

Service Orientation

To offer an even stronger customer experience spread these skills to your entire team Share this list with your employees and incorporate the skills into onboarding and training programs

This course will familiarize the individual with the basic role of the CSR and the environment in which he performs his duties including typical roles of the CSR in a support environment basic tasks accomplished by the CSR the support center and customerrsquos role in a support environment how the support center has evolved and company and support center best practices

What happens at the customer lsquotouch pointrsquo is the responsibility of upper management If they want to keep customers they need to lead out in the efforts to elevate customer service

Format Article

Format Course

Format ArticleBlog

Source Life Hack

Source UNCW Skillport

Source Leadon Blog

Brought to you by UNCW Learning amp Talent Development

The Ultimate List of Customer Service Skills that Managers Need to Master

The Customer Service Representative (CSR)

5 Leadership Practices for Improving Customer Service

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

Click to Launch

Click to Launch

CO

NTI

NU

OU

S IM

PRO

VEM

ENT

EHRA

INST

ITUT

ION

AL G

OAL

Collaboration amp Teamwork Enhancement

Compliance

With expanded regulations going into effect in many industries including insurance organizations must not only show that they have compliance and ethics programs in place but also be able to demonstrate that their programs are working Here are some insights on how to demonstrate your programrsquos worth

Definitions of compliance risk and quality An easy to follow PowerPoint on why we all need to be on the same page

If there is a regulation that you know you are hazy on read it before you leave the office Or if you know you need to be a better communicator google it and see how others communicate These are just a few tips on how to integrate compliance and continuous improvement into your work-life

Format Article

Format Article

Format Article

Source Property Causeality

Source Health Lawyers

Source Compliance and Ethics

Brought to you by UNCW Learning amp Talent Development

Ethics and Compliance in the Workplace

Compliance Risk Management and Quality Assurance

Compliance and Continuous Improvement

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

Click to Launch

Click to Launch

CO

NTI

NU

OU

S IM

PRO

VEM

ENT

EHRA

INST

ITUT

ION

AL G

OAL

Collaboration amp Teamwork Enhancement

Safety

Whether you work at a business manage it or own it you all have the same goal--- you donrsquot want anyone to get hurt on the job And therersquos something each of us can do to make sure we all go home as whole as when we started the day Here are 10 steps to a safe and healthy workplace

The foundation of any successful workplace safety effort is one that encourages employees to identify unsafe behaviors and opportunities for improvement Herersquos the Top 10 Workplace Safety Tips Every Employee Should Know to help you inform your own workers and create a workplace safety environment

National Safety Council consultants identify what they see repeatedly when auditing worksites

Format Article

Format Article

Format Article

Source Safe Works

Source arbillcom

Source Safety and Health

Brought to you by UNCW Learning amp Talent Development

Create a Safe and Healthy Workplace

Top 10 Workplace Safety Tips Every Employee Should Know

7 common workplace safety hazards

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

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Click to Launch

LEA

DER

SHIP

EHRA

INST

ITUT

ION

AL G

OAL

Collaboration amp Teamwork Enhancement

Oversight

Root Cause Analysis (RCA) is a popular and often-used technique that helps people answer the question of why the problem occurred in the first place It seeks to identify the origin of a problem using a specific set of steps with associated tools to find the primary cause of the problem

This 3 Things post offers up three things that you can do to help you deliver great work time and time again

If you are a leader you are first and foremost tasked with delivering results Continuously delivering results can prove challenging There are numerous obstacles objections and setbacks to deal with At the same time your ability to deliver results can be enhanced by doing some simple things

Format Article

Format Article

Format Article

Source Mind Tools

Source Productivityist

Source Goals and Achievments

Brought to you by UNCW Learning amp Talent Development

Root Cause Analysis Tracing a Problem to its Origins

3 Things You Can Do To Consistently Deliver Great Work

Delivering Results As A Leader

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

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Click to Launch

LEA

DER

SHIP

EHRA

INST

ITUT

ION

AL G

OAL

Collaboration amp Teamwork Enhancement

Goal-setting

For people in management roles goal setting is absolutely essential to motivating employees Learn about SMART goals and how to use them efficiently

Only 3 of adults have clear written specific measurable time-bounded goals and by every statistic they accomplish ten times as much as people with no goals at all Why is it then that most people have no goals Brian Tracy answers this by debunking 5 myths people have when it comes to setting goals

Featuring worksheets quizzes and other practical tools this guide gives readers powerful techniques they can use to set a goal make a plan and acquire the resources and power necessary to achieve their objective

Format Article

Format Article

Format Book

Source Brian Tracy Int

Source BrianTraceycom

Source UNCW SkillPort

Brought to you by UNCW Learning amp Talent Development

5 Tips For Motivating Employees SMART Goal Setting For Managers

Setting Goals and Objectives- 5 myths

Goal Setting How to Create an Action Plan and Achieve Your Goals Second Edition

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

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Click to Launch

LEA

DER

SHIP

EHRA

INST

ITUT

ION

AL G

OAL

Collaboration amp Teamwork Enhancement

Manage Talent

Every organization has nuances within its performance management system such as the use of rating scales competencies weighting overall rating and so on Therefore here are some general guidelines and tips Many clients find these helpful when incorporating ldquocalibrationrdquo meetings into their performance management process

Some of the best informal learning occurs from consistent and candid performance feedback Learn to practice this skill effectively in your workplace

Guiding managers through every step of the coaching process from problem solving to developing accountability this clear and practical book is an invaluable tool that will help all leaders coach employees colleagues and themselves to excellence

Format Article

Format Article

Format Book

Source Work Force

Source tdorg

Source UNCW Skillport

Brought to you by UNCW Learning amp Talent Development

Dear workforce how should we conduct performance-appraisal lsquocalibrationrsquo meetings with managers

Delivering Effective Performance Feedback

ldquoA managerrsquos guide to coaching ndash simple and effective ways to get the best out of your employees employeesrdquo

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

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Click to Launch

LEA

DER

SHIP

EHRA

INST

ITUT

ION

AL G

OAL

Collaboration amp Teamwork Enhancement

Decision-Making

In this course yoursquoll learn how to keep the improvement on track using key principles of project management and yoursquoll discover tactics for embedding the improvement deep in the operations of your organization

This article will explore three crucial qualities that great leaders must develop to become great decision-makers emotional intelligence the ability to handle uncertainty and the ability to weigh evidence with intuition

To decentralize decisions to people closest to the problem requires that they have information from above that provides context The information transfer should be two-way and continuous Decentralized decision-makers tend to own their decisions

Format Course

Format Article

Format Video

Source UNCW Skillport

Source Pepperdineedu

Source UNCW Skillport

Brought to you by UNCW Learning amp Talent Development

Implementing and sustaining process improvement

Great Leaders are Great Decision Makers

Empowering Decision-Making

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

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Click to Launch

LEA

DER

SHIP

EHRA

INST

ITUT

ION

AL G

OAL

Collaboration amp Teamwork Enhancement

Leading

Given the extraordinary low levels of engagement in the US workforce mdash a recent Gallup poll showed that 70 of employees are ldquonot engagedrdquo or ldquoactively disengagedrdquo at work mdash many leaders are looking for solutions To get more motivation from employees learn to do these three things well

Here is a list of things to do and not to do engage employees so they are able to perform spectacularly and build and improve your business

These are seven principles of public speaking that developed by media coach Richard Zeoli Keep them in mind the next time you find yourself presenting before a group

Format Article

Format Article

Format Article

Source hbrorg

Source Entrepreneurcom

Source amenetorg

Brought to you by UNCW Learning amp Talent Development

To motivate employees do 3 things well

14 Management Dorsquos and Donrsquots to Motivate Employees

The Seven Principles of Effective Public Speaking

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

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Click to Launch

DIV

ERSI

TY amp

INC

LUSI

ON

EHRA

INST

ITUT

ION

AL G

OAL

Collaboration amp Teamwork Enhancement

Diversity

Workforce diversity and inclusion promotes employee productivity retention team collaboration and commitment all of which ultimately add value to the services provided to clients Here are five strategies to help organizations develop and leverage their diversity programs

This article offers some concrete tips that are designed to engage employees at all levels within the organization Remember it is important to commit to the process value the thoughts and ideas of everyone and celebrate along the way

Presenting a unique approach for future company enhancement and employee success this publication is an essential reference for those interested in the effects of multicultural representation on both a company and its employees through professional growth and advancement

Format Article

Format Article

Format Book

Source gwb Lawfirm

Source Diversity Journal

Source UNCW Skillport

Brought to you by UNCW Learning amp Talent Development

5 Strategies for Promoting Diversity in the Workplace

10 Ways Employees can Support Diversity and Inclusion

ldquoImpact of Diversity on Organization and Career Developmentrdquo- Claretha Hughes

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

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Click to Launch

DIV

ERSI

TY amp

INC

LUSI

ON

EHRA

INST

ITUT

ION

AL G

OAL

Collaboration amp Teamwork Enhancement

Ethics

Workplace ethics and behavior are a crucial part of employment as both are aspects that can assist a company in its efforts to be profitable In fact ethics and behavior are just as important to most companies as performance as high morale and teamwork are two ingredients for success

Business decisions arenrsquot always black and white How can you trust that your workers will do the right thing

This activity book contains 50 exercises designed to engage individuals teams and groups in generating thought and discussion also included are fun exercises discussion questions essays activities and more

Format Article

Format Article

Format Book

Source Small Business

Source shrmorg

Source UNCW Skillport

Brought to you by UNCW Learning amp Talent Development

Workplace Ethics amp Behavior

Creating an Ethical Workplace

ldquoThe Business Ethics Activity Book 50 Exercises for Promoting Integrity at Workrdquo

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

Click to Launch

Click to Launch

DIV

ERSI

TY amp

INC

LUSI

ON

EHRA

INST

ITUT

ION

AL G

OAL

Collaboration amp Teamwork Enhancement

Respect

Ask anyone in your workplace what treatment they most want from their bosses and coworkers at work They will likely top their list with the desire for their employer and coworkers to treat them as if they have dignity and with respect Use these tips to create a respectful workplace

When Narayan Murthy founded Infosys his guiding principal was to treat employees and customers with respect Thatrsquos not just a good way to run a company Itrsquos also a good way to live your life

This book describes how working toward individual improvement produces better organizational results than traditional approaches that focus on collective improvement Readers are introduced to GRIT with a framework that can be applied in any workplace scenario and are provided with strategies for applying GRIT to communication and intra-office operations

Format Article

Format Video

Format Book

Source The Balance

Source UNCW Skillport

Source UNCW Skillport

Brought to you by UNCW Learning amp Talent Development

How to Demonstrate Respect in the Workplace

Leading with Respect

ldquoLeading With GRIT Inspiring Action and Accountability with Generosity Respect Integrity and Truthrdquo

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

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Click to Launch

Page 10: TABLE OF CONTENTS...and keep things running smoothly and peaceably. Ensuring clarity in communication is the responsibility of each individual, particularly since our performance is

INN

OV

ATI

ON

amp C

REA

TIV

ITY

EHRA

INST

ITUT

ION

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OAL

Collaboration amp Teamwork Enhancement

Creativity

Creativity is not the mystical attribute reserved for the lucky few everyone has creative potential Creativity is a skill you can develop with practice and a process you can manage Equip your team with the mindset skillsets and toolsets of highly successful innovators

In the organizations studied and advised in this article several characteristics continually emerge as keys for fostering innovation at all levels In the end creating 7 leadership practices for fostering innovation

This article is about what happened when Harvard Business School held and two-day colloquium inviting business leaders from companies whose success depends on creativity and gathering leading scholars who presented their newest and most important research

Format Article

Format Article

Format Article

Source Creativity at Work

Source Forbescom

Source hrborg

Brought to you by UNCW Learning amp Talent Development

Creativity Innovation and Leadership Skills Development

7 ways Leaders can foster Innovation

Creativity and the Role of the Leader

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

Click to Launch

Click to Launch

INN

OV

ATI

ON

amp C

REA

TIV

ITY

EHRA

INST

ITUT

ION

AL G

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Collaboration amp Teamwork Enhancement

Innovation

The world of work has changed It used to be that most of us worked as a part of a process whether on an assembly line managing interactions with customers or any one of a thousand other processes Processes are ongoing repeatable and never have an ending Read these 9 ways to learn how to successfully contribute to a team project

Who are innovative leaders What are their qualities and how do they drive innovation within an organization Jeffrey Baumgartner provides a tantalizing profile to which we can aspire

Find out what innovative leaders do to cultivate a culture of creativity and critical thinking In a session on Innovative Leadership Cheryl Lemke President and CEO of the education technology consulting firm Metiri Group shared seven steps to becoming an innovative leader

Format PDF

Format Article

Format Article

Source Project Smart

Source Innovation MGT

Source Center Digital ED

Brought to you by UNCW Learning amp Talent Development

How to use Innovation to Lead effectively Work collaboratively and drive results

What is Innovative Leadership

The 7 steps to Innovative Leadership

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

Click to Launch

Click to Launch

INN

OV

ATI

ON

amp C

REA

TIV

ITY

EHRA

INST

ITUT

ION

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OAL

Collaboration amp Teamwork Enhancement

Resourcing

Read about the evolution of creativity in management that helped mold todayrsquos creative leader Learn why creativity is essential to modern leadership

Most organizations are striving to be more innovative these days The role leaders can play in setting a good example for their followers A recent study found that leaders play a crucial role in supporting innovation by having confidence in their own creativity

Leadership doesnrsquot just take courage it demands creativity Here are five traits the most creative driven leadersmdashand therefore the best leaders generally speakingmdashall possess

Format Article

Format Article

Format Article

Source Forbes

Source Forbes

Source Fast Company

Brought to you by UNCW Learning amp Talent Development

The Rise of Creativity as a Key Quality in Modern Leadership

Why We need Leaders to be Confident In Their Creativity

5 Traits of Creative Leaders (amp how to become one)

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

Click to Launch

Click to Launch

SUBJ

ECT

MA

TTER

EX

PERT

ISE

EHRA

INST

ITUT

ION

AL G

OAL

Collaboration amp Teamwork Enhancement

Expertise

To acquire ldquocareer insurancerdquo you need to establish your expertise within your organization That means learning continuously sharing your knowledge and communicating your value

Being in the workplace for an amount of time you begin to develop your own strong personal professional skills Are you using your expertise to further your own career without ever considering how it might help others Sharing your expertise not only helps others in their professional endeavors it also helps you

In this easy Wiki-How-To yoursquoll learn five easy steps to develop professional expertise You will discover ways to grow in your knowledge and skills You could also become a recognized expert in your professional field

Format Video

Format Article

Format Article

Source UNCW Skillport

Source Forbes

Source Wiki How

Brought to you by UNCW Learning amp Talent Development

Establish Expertise to Secure Your Career

5 Ways To Share Your Professional Expertise And 4 Reasons You Should

How to Develop Professional Expertise

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

Click to Launch

Click to Launch

SUBJ

ECT

MA

TTER

EX

PERT

ISE

EHRA

INST

ITUT

ION

AL G

OAL

Collaboration amp Teamwork Enhancement

Autonomy

People donrsquot engage through management or incentives they engage through self direction Daniel Pink explains in this short video how to engage others using autonomy

Autonomy is particularly critical when it comes to creating and maintaining intrinsic motivation But in the workplace goals have to be assigned Here is how to allow autonomy for your employees while still performing your managerial duties

Feel like you never have enough hours in the day No matter what career and job role yoursquore in this guide delivers solutions for working better and faster getting rid of time-wasting distractions and ultimately reducing stress Yoursquoll see how to eliminate late nights at the office and spend more time with family friends mdash or even yourself

Format Video

Format Article

Format Book

Source UNCW Skillport

Source Forbes

Source UNCW Skillport

Brought to you by UNCW Learning amp Talent Development

Gaining Engagement Through Autonomy

How to Give Employees a Sense of Autonomy

Successful Time Management for Dummies

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

Click to Launch

Click to Launch

SUBJ

ECT

MA

TTER

EX

PERT

ISE

EHRA

INST

ITUT

ION

AL G

OAL

Collaboration amp Teamwork Enhancement

Development

ldquoDespite the potential drawbacks training and development provides both the company as a whole and the individual employees with benefits that make the cost and time a worthwhile investmentrdquo

Whether you are in any type of leadership role and have responsibility for a team or are looking to take charge of your career growth here are 7 approaches to development that will deliver the best growth and impact

This is a direct link to a Management Study Guide that offers multiple articles on employee development including the importance of employee development developing an ED plan implementing effective ED plans motivation amp communication in ED managers role in ED and training and development activities Precision

Format Article

Format Article

Format Article

Source Small Business

Source INCcom

Source Management Study

Brought to you by UNCW Learning amp Talent Development

The Importance of Training amp Development in the Workplace

7 High-Impact Approaches for Employee Development

Articles on Employee Development

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

Click to Launch

Click to Launch

SUBJ

ECT

MA

TTER

EX

PERT

ISE

EHRA

INST

ITUT

ION

AL G

OAL

Collaboration amp Teamwork Enhancement

Precision

How do you go about improving your accuracy so that you make less mistakes Here are 10 easy to follow ways that can lead you in the direction of more accurate work

Itrsquos hard to overstate the importance of creating business documents that are accurate attractive and polished Spend the time necessary to check that your documents have the correct tone and format and that facts are accurate

Improving accuracy in the workplace is best achieved with a careful and discerning companywide system of checks and balances Herersquos how to improve those systems in order to save money and improve quality

Format Article

Format Article

Format Article

Source Eagle Online

Source Small Business

Source Workchroncom

Brought to you by UNCW Learning amp Talent Development

Accuracy is Important hellip Always 10 Ways You Can Improve Yours

Six Things You Would Do When Proofing and Checking a Business Document

How to Improve Accuracy in the Workplace

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

Click to Launch

Click to Launch

ORG

AN

IZA

TIO

NEH

RA IN

STIT

UTIO

NAL

GO

AL

Collaboration amp Teamwork Enhancement

Productivity

Take action and start setting goals to increase your productivity Brian Tracy provides tips on how to stop procrastinating and get more done in less time

In this course yoursquoll consider how yoursquore spending your time now and what you can do to spend it more wisely and productively Yoursquoll also learn to block the time stealers use to-do lists and schedules and develop a regular habit of checking in with your plans to make sure yoursquore getting them done

Addressing the various activities that fall under the time management umbrella this guide reveals how to help others develop strategies for increased productivity and effectiveness

Format Article

Format Course

Format Book

Source briantracycom

Source UNCW Skillport

Source UNCW Skillport

Brought to you by UNCW Learning amp Talent Development

Plan Ahead and Increase Productivity

ldquoTime Management Quit Making Excuses and Make Time Insteadrdquo

ldquoTime Management Trainingrdquo

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

Click to Launch

Click to Launch

ORG

AN

IZA

TIO

NEH

RA IN

STIT

UTIO

NAL

GO

AL

Collaboration amp Teamwork Enhancement

Prioritizing

This international-selling book will teach you everything you need to know on how to get things done Time management expert Brian Tracy explains in his book how successful people focus on the most important tasks and making sure they get done

This Challenge Series exercise explores the symptoms of poor time management and looks at the techniques and tools that can be used to handle the problem

Feel like you never have enough hours in the day No matter what career and job role yoursquore in this guide delivers solutions for working better and faster getting rid of time-wasting distractions and ultimately reducing stress Yoursquoll see how to eliminate late nights at the office and spend more time with family friends mdash or even yourself

Format Book

Format Challenge

Format Article

Source Amazon

Source UNCW Skillport

Source MGT Studyguide

Brought to you by UNCW Learning amp Talent Development

ldquoEat That Frog 21 Great ways to stop procrastinatingrdquo

Getting Time under Control

ldquoSuccessful Time Management for Dummiesrdquo

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

Click to Launch

Click to Launch

ORG

AN

IZA

TIO

NEH

RA IN

STIT

UTIO

NAL

GO

AL

Collaboration amp Teamwork Enhancement

Coordination

Co-ordination is the essence of management and is implicit and inherent in all functions of management Co-ordination is an integral element or ingredient of all the managerial functions as discussed in this article Also be sure to check out the other articles on coordination while on the site

Organizational coordination and control is taking a systematic approach to figuring out if yoursquore doing what you wanted to be doing or not Itrsquos the part of planning after yoursquove decided what you wanted to be doing Here are some of the major approaches to organizational control and coordination

In order to achieve organizational objectives efficiently and effectively the managers have to give a common direction to group efforts and the working of different department through coordination

Format Article

Format Article

Format Article

Source MGT Studyguide

Source Management Help

Source Management Ideas

Brought to you by UNCW Learning amp Talent Development

Definition of Coordination

Management Function of Coordinating Controlling Overview of Basic Methods

Importance of Proper Coordination to Achieve Organizational Objectives

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

Click to Launch

Click to Launch

ORG

AN

IZA

TIO

NEH

RA IN

STIT

UTIO

NAL

GO

AL

Collaboration amp Teamwork Enhancement

Presentation

A professional work environment is one that results in a workplace full of highly competent respectful mature and accountable employees working towards a common goal Here are 10 Actions to Stimulate a Professional Work Environment

If you want to create and grow a successful company you need happy productive employees So whatrsquos the secret to keeping your employees content The key is to maintain a great work environment

Organizing your workplace is vital for your business to thrive long term Along with establishing a sense of structure and order an organized work environment promotes team spirit

Format Article

Format Article

Format Article

Source The Balance

Source Business News

Source Small Business

Brought to you by UNCW Learning amp Talent Development

Ten Ideas to Help Managers Create a Professional Work Environment

23 Ways to Create a Better Work Environment

Why Organizing the Workplace Is Important

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

Click to Launch

Click to Launch

CO

NTI

NU

OU

S IM

PRO

VEM

ENT

EHRA

INST

ITUT

ION

AL G

OAL

Collaboration amp Teamwork Enhancement

Service Orientation

To offer an even stronger customer experience spread these skills to your entire team Share this list with your employees and incorporate the skills into onboarding and training programs

This course will familiarize the individual with the basic role of the CSR and the environment in which he performs his duties including typical roles of the CSR in a support environment basic tasks accomplished by the CSR the support center and customerrsquos role in a support environment how the support center has evolved and company and support center best practices

What happens at the customer lsquotouch pointrsquo is the responsibility of upper management If they want to keep customers they need to lead out in the efforts to elevate customer service

Format Article

Format Course

Format ArticleBlog

Source Life Hack

Source UNCW Skillport

Source Leadon Blog

Brought to you by UNCW Learning amp Talent Development

The Ultimate List of Customer Service Skills that Managers Need to Master

The Customer Service Representative (CSR)

5 Leadership Practices for Improving Customer Service

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

Click to Launch

Click to Launch

CO

NTI

NU

OU

S IM

PRO

VEM

ENT

EHRA

INST

ITUT

ION

AL G

OAL

Collaboration amp Teamwork Enhancement

Compliance

With expanded regulations going into effect in many industries including insurance organizations must not only show that they have compliance and ethics programs in place but also be able to demonstrate that their programs are working Here are some insights on how to demonstrate your programrsquos worth

Definitions of compliance risk and quality An easy to follow PowerPoint on why we all need to be on the same page

If there is a regulation that you know you are hazy on read it before you leave the office Or if you know you need to be a better communicator google it and see how others communicate These are just a few tips on how to integrate compliance and continuous improvement into your work-life

Format Article

Format Article

Format Article

Source Property Causeality

Source Health Lawyers

Source Compliance and Ethics

Brought to you by UNCW Learning amp Talent Development

Ethics and Compliance in the Workplace

Compliance Risk Management and Quality Assurance

Compliance and Continuous Improvement

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

Click to Launch

Click to Launch

CO

NTI

NU

OU

S IM

PRO

VEM

ENT

EHRA

INST

ITUT

ION

AL G

OAL

Collaboration amp Teamwork Enhancement

Safety

Whether you work at a business manage it or own it you all have the same goal--- you donrsquot want anyone to get hurt on the job And therersquos something each of us can do to make sure we all go home as whole as when we started the day Here are 10 steps to a safe and healthy workplace

The foundation of any successful workplace safety effort is one that encourages employees to identify unsafe behaviors and opportunities for improvement Herersquos the Top 10 Workplace Safety Tips Every Employee Should Know to help you inform your own workers and create a workplace safety environment

National Safety Council consultants identify what they see repeatedly when auditing worksites

Format Article

Format Article

Format Article

Source Safe Works

Source arbillcom

Source Safety and Health

Brought to you by UNCW Learning amp Talent Development

Create a Safe and Healthy Workplace

Top 10 Workplace Safety Tips Every Employee Should Know

7 common workplace safety hazards

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

Click to Launch

Click to Launch

LEA

DER

SHIP

EHRA

INST

ITUT

ION

AL G

OAL

Collaboration amp Teamwork Enhancement

Oversight

Root Cause Analysis (RCA) is a popular and often-used technique that helps people answer the question of why the problem occurred in the first place It seeks to identify the origin of a problem using a specific set of steps with associated tools to find the primary cause of the problem

This 3 Things post offers up three things that you can do to help you deliver great work time and time again

If you are a leader you are first and foremost tasked with delivering results Continuously delivering results can prove challenging There are numerous obstacles objections and setbacks to deal with At the same time your ability to deliver results can be enhanced by doing some simple things

Format Article

Format Article

Format Article

Source Mind Tools

Source Productivityist

Source Goals and Achievments

Brought to you by UNCW Learning amp Talent Development

Root Cause Analysis Tracing a Problem to its Origins

3 Things You Can Do To Consistently Deliver Great Work

Delivering Results As A Leader

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

Click to Launch

Click to Launch

LEA

DER

SHIP

EHRA

INST

ITUT

ION

AL G

OAL

Collaboration amp Teamwork Enhancement

Goal-setting

For people in management roles goal setting is absolutely essential to motivating employees Learn about SMART goals and how to use them efficiently

Only 3 of adults have clear written specific measurable time-bounded goals and by every statistic they accomplish ten times as much as people with no goals at all Why is it then that most people have no goals Brian Tracy answers this by debunking 5 myths people have when it comes to setting goals

Featuring worksheets quizzes and other practical tools this guide gives readers powerful techniques they can use to set a goal make a plan and acquire the resources and power necessary to achieve their objective

Format Article

Format Article

Format Book

Source Brian Tracy Int

Source BrianTraceycom

Source UNCW SkillPort

Brought to you by UNCW Learning amp Talent Development

5 Tips For Motivating Employees SMART Goal Setting For Managers

Setting Goals and Objectives- 5 myths

Goal Setting How to Create an Action Plan and Achieve Your Goals Second Edition

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

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Click to Launch

LEA

DER

SHIP

EHRA

INST

ITUT

ION

AL G

OAL

Collaboration amp Teamwork Enhancement

Manage Talent

Every organization has nuances within its performance management system such as the use of rating scales competencies weighting overall rating and so on Therefore here are some general guidelines and tips Many clients find these helpful when incorporating ldquocalibrationrdquo meetings into their performance management process

Some of the best informal learning occurs from consistent and candid performance feedback Learn to practice this skill effectively in your workplace

Guiding managers through every step of the coaching process from problem solving to developing accountability this clear and practical book is an invaluable tool that will help all leaders coach employees colleagues and themselves to excellence

Format Article

Format Article

Format Book

Source Work Force

Source tdorg

Source UNCW Skillport

Brought to you by UNCW Learning amp Talent Development

Dear workforce how should we conduct performance-appraisal lsquocalibrationrsquo meetings with managers

Delivering Effective Performance Feedback

ldquoA managerrsquos guide to coaching ndash simple and effective ways to get the best out of your employees employeesrdquo

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

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Click to Launch

LEA

DER

SHIP

EHRA

INST

ITUT

ION

AL G

OAL

Collaboration amp Teamwork Enhancement

Decision-Making

In this course yoursquoll learn how to keep the improvement on track using key principles of project management and yoursquoll discover tactics for embedding the improvement deep in the operations of your organization

This article will explore three crucial qualities that great leaders must develop to become great decision-makers emotional intelligence the ability to handle uncertainty and the ability to weigh evidence with intuition

To decentralize decisions to people closest to the problem requires that they have information from above that provides context The information transfer should be two-way and continuous Decentralized decision-makers tend to own their decisions

Format Course

Format Article

Format Video

Source UNCW Skillport

Source Pepperdineedu

Source UNCW Skillport

Brought to you by UNCW Learning amp Talent Development

Implementing and sustaining process improvement

Great Leaders are Great Decision Makers

Empowering Decision-Making

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

Click to Launch

Click to Launch

LEA

DER

SHIP

EHRA

INST

ITUT

ION

AL G

OAL

Collaboration amp Teamwork Enhancement

Leading

Given the extraordinary low levels of engagement in the US workforce mdash a recent Gallup poll showed that 70 of employees are ldquonot engagedrdquo or ldquoactively disengagedrdquo at work mdash many leaders are looking for solutions To get more motivation from employees learn to do these three things well

Here is a list of things to do and not to do engage employees so they are able to perform spectacularly and build and improve your business

These are seven principles of public speaking that developed by media coach Richard Zeoli Keep them in mind the next time you find yourself presenting before a group

Format Article

Format Article

Format Article

Source hbrorg

Source Entrepreneurcom

Source amenetorg

Brought to you by UNCW Learning amp Talent Development

To motivate employees do 3 things well

14 Management Dorsquos and Donrsquots to Motivate Employees

The Seven Principles of Effective Public Speaking

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

Click to Launch

Click to Launch

DIV

ERSI

TY amp

INC

LUSI

ON

EHRA

INST

ITUT

ION

AL G

OAL

Collaboration amp Teamwork Enhancement

Diversity

Workforce diversity and inclusion promotes employee productivity retention team collaboration and commitment all of which ultimately add value to the services provided to clients Here are five strategies to help organizations develop and leverage their diversity programs

This article offers some concrete tips that are designed to engage employees at all levels within the organization Remember it is important to commit to the process value the thoughts and ideas of everyone and celebrate along the way

Presenting a unique approach for future company enhancement and employee success this publication is an essential reference for those interested in the effects of multicultural representation on both a company and its employees through professional growth and advancement

Format Article

Format Article

Format Book

Source gwb Lawfirm

Source Diversity Journal

Source UNCW Skillport

Brought to you by UNCW Learning amp Talent Development

5 Strategies for Promoting Diversity in the Workplace

10 Ways Employees can Support Diversity and Inclusion

ldquoImpact of Diversity on Organization and Career Developmentrdquo- Claretha Hughes

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

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Click to Launch

DIV

ERSI

TY amp

INC

LUSI

ON

EHRA

INST

ITUT

ION

AL G

OAL

Collaboration amp Teamwork Enhancement

Ethics

Workplace ethics and behavior are a crucial part of employment as both are aspects that can assist a company in its efforts to be profitable In fact ethics and behavior are just as important to most companies as performance as high morale and teamwork are two ingredients for success

Business decisions arenrsquot always black and white How can you trust that your workers will do the right thing

This activity book contains 50 exercises designed to engage individuals teams and groups in generating thought and discussion also included are fun exercises discussion questions essays activities and more

Format Article

Format Article

Format Book

Source Small Business

Source shrmorg

Source UNCW Skillport

Brought to you by UNCW Learning amp Talent Development

Workplace Ethics amp Behavior

Creating an Ethical Workplace

ldquoThe Business Ethics Activity Book 50 Exercises for Promoting Integrity at Workrdquo

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

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Click to Launch

DIV

ERSI

TY amp

INC

LUSI

ON

EHRA

INST

ITUT

ION

AL G

OAL

Collaboration amp Teamwork Enhancement

Respect

Ask anyone in your workplace what treatment they most want from their bosses and coworkers at work They will likely top their list with the desire for their employer and coworkers to treat them as if they have dignity and with respect Use these tips to create a respectful workplace

When Narayan Murthy founded Infosys his guiding principal was to treat employees and customers with respect Thatrsquos not just a good way to run a company Itrsquos also a good way to live your life

This book describes how working toward individual improvement produces better organizational results than traditional approaches that focus on collective improvement Readers are introduced to GRIT with a framework that can be applied in any workplace scenario and are provided with strategies for applying GRIT to communication and intra-office operations

Format Article

Format Video

Format Book

Source The Balance

Source UNCW Skillport

Source UNCW Skillport

Brought to you by UNCW Learning amp Talent Development

How to Demonstrate Respect in the Workplace

Leading with Respect

ldquoLeading With GRIT Inspiring Action and Accountability with Generosity Respect Integrity and Truthrdquo

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

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Page 11: TABLE OF CONTENTS...and keep things running smoothly and peaceably. Ensuring clarity in communication is the responsibility of each individual, particularly since our performance is

INN

OV

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amp C

REA

TIV

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Collaboration amp Teamwork Enhancement

Innovation

The world of work has changed It used to be that most of us worked as a part of a process whether on an assembly line managing interactions with customers or any one of a thousand other processes Processes are ongoing repeatable and never have an ending Read these 9 ways to learn how to successfully contribute to a team project

Who are innovative leaders What are their qualities and how do they drive innovation within an organization Jeffrey Baumgartner provides a tantalizing profile to which we can aspire

Find out what innovative leaders do to cultivate a culture of creativity and critical thinking In a session on Innovative Leadership Cheryl Lemke President and CEO of the education technology consulting firm Metiri Group shared seven steps to becoming an innovative leader

Format PDF

Format Article

Format Article

Source Project Smart

Source Innovation MGT

Source Center Digital ED

Brought to you by UNCW Learning amp Talent Development

How to use Innovation to Lead effectively Work collaboratively and drive results

What is Innovative Leadership

The 7 steps to Innovative Leadership

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

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INN

OV

ATI

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amp C

REA

TIV

ITY

EHRA

INST

ITUT

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Collaboration amp Teamwork Enhancement

Resourcing

Read about the evolution of creativity in management that helped mold todayrsquos creative leader Learn why creativity is essential to modern leadership

Most organizations are striving to be more innovative these days The role leaders can play in setting a good example for their followers A recent study found that leaders play a crucial role in supporting innovation by having confidence in their own creativity

Leadership doesnrsquot just take courage it demands creativity Here are five traits the most creative driven leadersmdashand therefore the best leaders generally speakingmdashall possess

Format Article

Format Article

Format Article

Source Forbes

Source Forbes

Source Fast Company

Brought to you by UNCW Learning amp Talent Development

The Rise of Creativity as a Key Quality in Modern Leadership

Why We need Leaders to be Confident In Their Creativity

5 Traits of Creative Leaders (amp how to become one)

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

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Click to Launch

SUBJ

ECT

MA

TTER

EX

PERT

ISE

EHRA

INST

ITUT

ION

AL G

OAL

Collaboration amp Teamwork Enhancement

Expertise

To acquire ldquocareer insurancerdquo you need to establish your expertise within your organization That means learning continuously sharing your knowledge and communicating your value

Being in the workplace for an amount of time you begin to develop your own strong personal professional skills Are you using your expertise to further your own career without ever considering how it might help others Sharing your expertise not only helps others in their professional endeavors it also helps you

In this easy Wiki-How-To yoursquoll learn five easy steps to develop professional expertise You will discover ways to grow in your knowledge and skills You could also become a recognized expert in your professional field

Format Video

Format Article

Format Article

Source UNCW Skillport

Source Forbes

Source Wiki How

Brought to you by UNCW Learning amp Talent Development

Establish Expertise to Secure Your Career

5 Ways To Share Your Professional Expertise And 4 Reasons You Should

How to Develop Professional Expertise

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

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SUBJ

ECT

MA

TTER

EX

PERT

ISE

EHRA

INST

ITUT

ION

AL G

OAL

Collaboration amp Teamwork Enhancement

Autonomy

People donrsquot engage through management or incentives they engage through self direction Daniel Pink explains in this short video how to engage others using autonomy

Autonomy is particularly critical when it comes to creating and maintaining intrinsic motivation But in the workplace goals have to be assigned Here is how to allow autonomy for your employees while still performing your managerial duties

Feel like you never have enough hours in the day No matter what career and job role yoursquore in this guide delivers solutions for working better and faster getting rid of time-wasting distractions and ultimately reducing stress Yoursquoll see how to eliminate late nights at the office and spend more time with family friends mdash or even yourself

Format Video

Format Article

Format Book

Source UNCW Skillport

Source Forbes

Source UNCW Skillport

Brought to you by UNCW Learning amp Talent Development

Gaining Engagement Through Autonomy

How to Give Employees a Sense of Autonomy

Successful Time Management for Dummies

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

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SUBJ

ECT

MA

TTER

EX

PERT

ISE

EHRA

INST

ITUT

ION

AL G

OAL

Collaboration amp Teamwork Enhancement

Development

ldquoDespite the potential drawbacks training and development provides both the company as a whole and the individual employees with benefits that make the cost and time a worthwhile investmentrdquo

Whether you are in any type of leadership role and have responsibility for a team or are looking to take charge of your career growth here are 7 approaches to development that will deliver the best growth and impact

This is a direct link to a Management Study Guide that offers multiple articles on employee development including the importance of employee development developing an ED plan implementing effective ED plans motivation amp communication in ED managers role in ED and training and development activities Precision

Format Article

Format Article

Format Article

Source Small Business

Source INCcom

Source Management Study

Brought to you by UNCW Learning amp Talent Development

The Importance of Training amp Development in the Workplace

7 High-Impact Approaches for Employee Development

Articles on Employee Development

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

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SUBJ

ECT

MA

TTER

EX

PERT

ISE

EHRA

INST

ITUT

ION

AL G

OAL

Collaboration amp Teamwork Enhancement

Precision

How do you go about improving your accuracy so that you make less mistakes Here are 10 easy to follow ways that can lead you in the direction of more accurate work

Itrsquos hard to overstate the importance of creating business documents that are accurate attractive and polished Spend the time necessary to check that your documents have the correct tone and format and that facts are accurate

Improving accuracy in the workplace is best achieved with a careful and discerning companywide system of checks and balances Herersquos how to improve those systems in order to save money and improve quality

Format Article

Format Article

Format Article

Source Eagle Online

Source Small Business

Source Workchroncom

Brought to you by UNCW Learning amp Talent Development

Accuracy is Important hellip Always 10 Ways You Can Improve Yours

Six Things You Would Do When Proofing and Checking a Business Document

How to Improve Accuracy in the Workplace

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

Click to Launch

Click to Launch

ORG

AN

IZA

TIO

NEH

RA IN

STIT

UTIO

NAL

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Collaboration amp Teamwork Enhancement

Productivity

Take action and start setting goals to increase your productivity Brian Tracy provides tips on how to stop procrastinating and get more done in less time

In this course yoursquoll consider how yoursquore spending your time now and what you can do to spend it more wisely and productively Yoursquoll also learn to block the time stealers use to-do lists and schedules and develop a regular habit of checking in with your plans to make sure yoursquore getting them done

Addressing the various activities that fall under the time management umbrella this guide reveals how to help others develop strategies for increased productivity and effectiveness

Format Article

Format Course

Format Book

Source briantracycom

Source UNCW Skillport

Source UNCW Skillport

Brought to you by UNCW Learning amp Talent Development

Plan Ahead and Increase Productivity

ldquoTime Management Quit Making Excuses and Make Time Insteadrdquo

ldquoTime Management Trainingrdquo

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

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Click to Launch

ORG

AN

IZA

TIO

NEH

RA IN

STIT

UTIO

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GO

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Collaboration amp Teamwork Enhancement

Prioritizing

This international-selling book will teach you everything you need to know on how to get things done Time management expert Brian Tracy explains in his book how successful people focus on the most important tasks and making sure they get done

This Challenge Series exercise explores the symptoms of poor time management and looks at the techniques and tools that can be used to handle the problem

Feel like you never have enough hours in the day No matter what career and job role yoursquore in this guide delivers solutions for working better and faster getting rid of time-wasting distractions and ultimately reducing stress Yoursquoll see how to eliminate late nights at the office and spend more time with family friends mdash or even yourself

Format Book

Format Challenge

Format Article

Source Amazon

Source UNCW Skillport

Source MGT Studyguide

Brought to you by UNCW Learning amp Talent Development

ldquoEat That Frog 21 Great ways to stop procrastinatingrdquo

Getting Time under Control

ldquoSuccessful Time Management for Dummiesrdquo

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

Click to Launch

Click to Launch

ORG

AN

IZA

TIO

NEH

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UTIO

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GO

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Collaboration amp Teamwork Enhancement

Coordination

Co-ordination is the essence of management and is implicit and inherent in all functions of management Co-ordination is an integral element or ingredient of all the managerial functions as discussed in this article Also be sure to check out the other articles on coordination while on the site

Organizational coordination and control is taking a systematic approach to figuring out if yoursquore doing what you wanted to be doing or not Itrsquos the part of planning after yoursquove decided what you wanted to be doing Here are some of the major approaches to organizational control and coordination

In order to achieve organizational objectives efficiently and effectively the managers have to give a common direction to group efforts and the working of different department through coordination

Format Article

Format Article

Format Article

Source MGT Studyguide

Source Management Help

Source Management Ideas

Brought to you by UNCW Learning amp Talent Development

Definition of Coordination

Management Function of Coordinating Controlling Overview of Basic Methods

Importance of Proper Coordination to Achieve Organizational Objectives

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

Click to Launch

Click to Launch

ORG

AN

IZA

TIO

NEH

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UTIO

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Collaboration amp Teamwork Enhancement

Presentation

A professional work environment is one that results in a workplace full of highly competent respectful mature and accountable employees working towards a common goal Here are 10 Actions to Stimulate a Professional Work Environment

If you want to create and grow a successful company you need happy productive employees So whatrsquos the secret to keeping your employees content The key is to maintain a great work environment

Organizing your workplace is vital for your business to thrive long term Along with establishing a sense of structure and order an organized work environment promotes team spirit

Format Article

Format Article

Format Article

Source The Balance

Source Business News

Source Small Business

Brought to you by UNCW Learning amp Talent Development

Ten Ideas to Help Managers Create a Professional Work Environment

23 Ways to Create a Better Work Environment

Why Organizing the Workplace Is Important

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

Click to Launch

Click to Launch

CO

NTI

NU

OU

S IM

PRO

VEM

ENT

EHRA

INST

ITUT

ION

AL G

OAL

Collaboration amp Teamwork Enhancement

Service Orientation

To offer an even stronger customer experience spread these skills to your entire team Share this list with your employees and incorporate the skills into onboarding and training programs

This course will familiarize the individual with the basic role of the CSR and the environment in which he performs his duties including typical roles of the CSR in a support environment basic tasks accomplished by the CSR the support center and customerrsquos role in a support environment how the support center has evolved and company and support center best practices

What happens at the customer lsquotouch pointrsquo is the responsibility of upper management If they want to keep customers they need to lead out in the efforts to elevate customer service

Format Article

Format Course

Format ArticleBlog

Source Life Hack

Source UNCW Skillport

Source Leadon Blog

Brought to you by UNCW Learning amp Talent Development

The Ultimate List of Customer Service Skills that Managers Need to Master

The Customer Service Representative (CSR)

5 Leadership Practices for Improving Customer Service

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

Click to Launch

Click to Launch

CO

NTI

NU

OU

S IM

PRO

VEM

ENT

EHRA

INST

ITUT

ION

AL G

OAL

Collaboration amp Teamwork Enhancement

Compliance

With expanded regulations going into effect in many industries including insurance organizations must not only show that they have compliance and ethics programs in place but also be able to demonstrate that their programs are working Here are some insights on how to demonstrate your programrsquos worth

Definitions of compliance risk and quality An easy to follow PowerPoint on why we all need to be on the same page

If there is a regulation that you know you are hazy on read it before you leave the office Or if you know you need to be a better communicator google it and see how others communicate These are just a few tips on how to integrate compliance and continuous improvement into your work-life

Format Article

Format Article

Format Article

Source Property Causeality

Source Health Lawyers

Source Compliance and Ethics

Brought to you by UNCW Learning amp Talent Development

Ethics and Compliance in the Workplace

Compliance Risk Management and Quality Assurance

Compliance and Continuous Improvement

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

Click to Launch

Click to Launch

CO

NTI

NU

OU

S IM

PRO

VEM

ENT

EHRA

INST

ITUT

ION

AL G

OAL

Collaboration amp Teamwork Enhancement

Safety

Whether you work at a business manage it or own it you all have the same goal--- you donrsquot want anyone to get hurt on the job And therersquos something each of us can do to make sure we all go home as whole as when we started the day Here are 10 steps to a safe and healthy workplace

The foundation of any successful workplace safety effort is one that encourages employees to identify unsafe behaviors and opportunities for improvement Herersquos the Top 10 Workplace Safety Tips Every Employee Should Know to help you inform your own workers and create a workplace safety environment

National Safety Council consultants identify what they see repeatedly when auditing worksites

Format Article

Format Article

Format Article

Source Safe Works

Source arbillcom

Source Safety and Health

Brought to you by UNCW Learning amp Talent Development

Create a Safe and Healthy Workplace

Top 10 Workplace Safety Tips Every Employee Should Know

7 common workplace safety hazards

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

Click to Launch

Click to Launch

LEA

DER

SHIP

EHRA

INST

ITUT

ION

AL G

OAL

Collaboration amp Teamwork Enhancement

Oversight

Root Cause Analysis (RCA) is a popular and often-used technique that helps people answer the question of why the problem occurred in the first place It seeks to identify the origin of a problem using a specific set of steps with associated tools to find the primary cause of the problem

This 3 Things post offers up three things that you can do to help you deliver great work time and time again

If you are a leader you are first and foremost tasked with delivering results Continuously delivering results can prove challenging There are numerous obstacles objections and setbacks to deal with At the same time your ability to deliver results can be enhanced by doing some simple things

Format Article

Format Article

Format Article

Source Mind Tools

Source Productivityist

Source Goals and Achievments

Brought to you by UNCW Learning amp Talent Development

Root Cause Analysis Tracing a Problem to its Origins

3 Things You Can Do To Consistently Deliver Great Work

Delivering Results As A Leader

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

Click to Launch

Click to Launch

LEA

DER

SHIP

EHRA

INST

ITUT

ION

AL G

OAL

Collaboration amp Teamwork Enhancement

Goal-setting

For people in management roles goal setting is absolutely essential to motivating employees Learn about SMART goals and how to use them efficiently

Only 3 of adults have clear written specific measurable time-bounded goals and by every statistic they accomplish ten times as much as people with no goals at all Why is it then that most people have no goals Brian Tracy answers this by debunking 5 myths people have when it comes to setting goals

Featuring worksheets quizzes and other practical tools this guide gives readers powerful techniques they can use to set a goal make a plan and acquire the resources and power necessary to achieve their objective

Format Article

Format Article

Format Book

Source Brian Tracy Int

Source BrianTraceycom

Source UNCW SkillPort

Brought to you by UNCW Learning amp Talent Development

5 Tips For Motivating Employees SMART Goal Setting For Managers

Setting Goals and Objectives- 5 myths

Goal Setting How to Create an Action Plan and Achieve Your Goals Second Edition

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

Click to Launch

Click to Launch

LEA

DER

SHIP

EHRA

INST

ITUT

ION

AL G

OAL

Collaboration amp Teamwork Enhancement

Manage Talent

Every organization has nuances within its performance management system such as the use of rating scales competencies weighting overall rating and so on Therefore here are some general guidelines and tips Many clients find these helpful when incorporating ldquocalibrationrdquo meetings into their performance management process

Some of the best informal learning occurs from consistent and candid performance feedback Learn to practice this skill effectively in your workplace

Guiding managers through every step of the coaching process from problem solving to developing accountability this clear and practical book is an invaluable tool that will help all leaders coach employees colleagues and themselves to excellence

Format Article

Format Article

Format Book

Source Work Force

Source tdorg

Source UNCW Skillport

Brought to you by UNCW Learning amp Talent Development

Dear workforce how should we conduct performance-appraisal lsquocalibrationrsquo meetings with managers

Delivering Effective Performance Feedback

ldquoA managerrsquos guide to coaching ndash simple and effective ways to get the best out of your employees employeesrdquo

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

Click to Launch

Click to Launch

LEA

DER

SHIP

EHRA

INST

ITUT

ION

AL G

OAL

Collaboration amp Teamwork Enhancement

Decision-Making

In this course yoursquoll learn how to keep the improvement on track using key principles of project management and yoursquoll discover tactics for embedding the improvement deep in the operations of your organization

This article will explore three crucial qualities that great leaders must develop to become great decision-makers emotional intelligence the ability to handle uncertainty and the ability to weigh evidence with intuition

To decentralize decisions to people closest to the problem requires that they have information from above that provides context The information transfer should be two-way and continuous Decentralized decision-makers tend to own their decisions

Format Course

Format Article

Format Video

Source UNCW Skillport

Source Pepperdineedu

Source UNCW Skillport

Brought to you by UNCW Learning amp Talent Development

Implementing and sustaining process improvement

Great Leaders are Great Decision Makers

Empowering Decision-Making

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

Click to Launch

Click to Launch

LEA

DER

SHIP

EHRA

INST

ITUT

ION

AL G

OAL

Collaboration amp Teamwork Enhancement

Leading

Given the extraordinary low levels of engagement in the US workforce mdash a recent Gallup poll showed that 70 of employees are ldquonot engagedrdquo or ldquoactively disengagedrdquo at work mdash many leaders are looking for solutions To get more motivation from employees learn to do these three things well

Here is a list of things to do and not to do engage employees so they are able to perform spectacularly and build and improve your business

These are seven principles of public speaking that developed by media coach Richard Zeoli Keep them in mind the next time you find yourself presenting before a group

Format Article

Format Article

Format Article

Source hbrorg

Source Entrepreneurcom

Source amenetorg

Brought to you by UNCW Learning amp Talent Development

To motivate employees do 3 things well

14 Management Dorsquos and Donrsquots to Motivate Employees

The Seven Principles of Effective Public Speaking

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

Click to Launch

Click to Launch

DIV

ERSI

TY amp

INC

LUSI

ON

EHRA

INST

ITUT

ION

AL G

OAL

Collaboration amp Teamwork Enhancement

Diversity

Workforce diversity and inclusion promotes employee productivity retention team collaboration and commitment all of which ultimately add value to the services provided to clients Here are five strategies to help organizations develop and leverage their diversity programs

This article offers some concrete tips that are designed to engage employees at all levels within the organization Remember it is important to commit to the process value the thoughts and ideas of everyone and celebrate along the way

Presenting a unique approach for future company enhancement and employee success this publication is an essential reference for those interested in the effects of multicultural representation on both a company and its employees through professional growth and advancement

Format Article

Format Article

Format Book

Source gwb Lawfirm

Source Diversity Journal

Source UNCW Skillport

Brought to you by UNCW Learning amp Talent Development

5 Strategies for Promoting Diversity in the Workplace

10 Ways Employees can Support Diversity and Inclusion

ldquoImpact of Diversity on Organization and Career Developmentrdquo- Claretha Hughes

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

Click to Launch

Click to Launch

DIV

ERSI

TY amp

INC

LUSI

ON

EHRA

INST

ITUT

ION

AL G

OAL

Collaboration amp Teamwork Enhancement

Ethics

Workplace ethics and behavior are a crucial part of employment as both are aspects that can assist a company in its efforts to be profitable In fact ethics and behavior are just as important to most companies as performance as high morale and teamwork are two ingredients for success

Business decisions arenrsquot always black and white How can you trust that your workers will do the right thing

This activity book contains 50 exercises designed to engage individuals teams and groups in generating thought and discussion also included are fun exercises discussion questions essays activities and more

Format Article

Format Article

Format Book

Source Small Business

Source shrmorg

Source UNCW Skillport

Brought to you by UNCW Learning amp Talent Development

Workplace Ethics amp Behavior

Creating an Ethical Workplace

ldquoThe Business Ethics Activity Book 50 Exercises for Promoting Integrity at Workrdquo

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

Click to Launch

Click to Launch

DIV

ERSI

TY amp

INC

LUSI

ON

EHRA

INST

ITUT

ION

AL G

OAL

Collaboration amp Teamwork Enhancement

Respect

Ask anyone in your workplace what treatment they most want from their bosses and coworkers at work They will likely top their list with the desire for their employer and coworkers to treat them as if they have dignity and with respect Use these tips to create a respectful workplace

When Narayan Murthy founded Infosys his guiding principal was to treat employees and customers with respect Thatrsquos not just a good way to run a company Itrsquos also a good way to live your life

This book describes how working toward individual improvement produces better organizational results than traditional approaches that focus on collective improvement Readers are introduced to GRIT with a framework that can be applied in any workplace scenario and are provided with strategies for applying GRIT to communication and intra-office operations

Format Article

Format Video

Format Book

Source The Balance

Source UNCW Skillport

Source UNCW Skillport

Brought to you by UNCW Learning amp Talent Development

How to Demonstrate Respect in the Workplace

Leading with Respect

ldquoLeading With GRIT Inspiring Action and Accountability with Generosity Respect Integrity and Truthrdquo

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

Click to Launch

Click to Launch

Page 12: TABLE OF CONTENTS...and keep things running smoothly and peaceably. Ensuring clarity in communication is the responsibility of each individual, particularly since our performance is

INN

OV

ATI

ON

amp C

REA

TIV

ITY

EHRA

INST

ITUT

ION

AL G

OAL

Collaboration amp Teamwork Enhancement

Resourcing

Read about the evolution of creativity in management that helped mold todayrsquos creative leader Learn why creativity is essential to modern leadership

Most organizations are striving to be more innovative these days The role leaders can play in setting a good example for their followers A recent study found that leaders play a crucial role in supporting innovation by having confidence in their own creativity

Leadership doesnrsquot just take courage it demands creativity Here are five traits the most creative driven leadersmdashand therefore the best leaders generally speakingmdashall possess

Format Article

Format Article

Format Article

Source Forbes

Source Forbes

Source Fast Company

Brought to you by UNCW Learning amp Talent Development

The Rise of Creativity as a Key Quality in Modern Leadership

Why We need Leaders to be Confident In Their Creativity

5 Traits of Creative Leaders (amp how to become one)

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

Click to Launch

Click to Launch

SUBJ

ECT

MA

TTER

EX

PERT

ISE

EHRA

INST

ITUT

ION

AL G

OAL

Collaboration amp Teamwork Enhancement

Expertise

To acquire ldquocareer insurancerdquo you need to establish your expertise within your organization That means learning continuously sharing your knowledge and communicating your value

Being in the workplace for an amount of time you begin to develop your own strong personal professional skills Are you using your expertise to further your own career without ever considering how it might help others Sharing your expertise not only helps others in their professional endeavors it also helps you

In this easy Wiki-How-To yoursquoll learn five easy steps to develop professional expertise You will discover ways to grow in your knowledge and skills You could also become a recognized expert in your professional field

Format Video

Format Article

Format Article

Source UNCW Skillport

Source Forbes

Source Wiki How

Brought to you by UNCW Learning amp Talent Development

Establish Expertise to Secure Your Career

5 Ways To Share Your Professional Expertise And 4 Reasons You Should

How to Develop Professional Expertise

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

Click to Launch

Click to Launch

SUBJ

ECT

MA

TTER

EX

PERT

ISE

EHRA

INST

ITUT

ION

AL G

OAL

Collaboration amp Teamwork Enhancement

Autonomy

People donrsquot engage through management or incentives they engage through self direction Daniel Pink explains in this short video how to engage others using autonomy

Autonomy is particularly critical when it comes to creating and maintaining intrinsic motivation But in the workplace goals have to be assigned Here is how to allow autonomy for your employees while still performing your managerial duties

Feel like you never have enough hours in the day No matter what career and job role yoursquore in this guide delivers solutions for working better and faster getting rid of time-wasting distractions and ultimately reducing stress Yoursquoll see how to eliminate late nights at the office and spend more time with family friends mdash or even yourself

Format Video

Format Article

Format Book

Source UNCW Skillport

Source Forbes

Source UNCW Skillport

Brought to you by UNCW Learning amp Talent Development

Gaining Engagement Through Autonomy

How to Give Employees a Sense of Autonomy

Successful Time Management for Dummies

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

Click to Launch

Click to Launch

SUBJ

ECT

MA

TTER

EX

PERT

ISE

EHRA

INST

ITUT

ION

AL G

OAL

Collaboration amp Teamwork Enhancement

Development

ldquoDespite the potential drawbacks training and development provides both the company as a whole and the individual employees with benefits that make the cost and time a worthwhile investmentrdquo

Whether you are in any type of leadership role and have responsibility for a team or are looking to take charge of your career growth here are 7 approaches to development that will deliver the best growth and impact

This is a direct link to a Management Study Guide that offers multiple articles on employee development including the importance of employee development developing an ED plan implementing effective ED plans motivation amp communication in ED managers role in ED and training and development activities Precision

Format Article

Format Article

Format Article

Source Small Business

Source INCcom

Source Management Study

Brought to you by UNCW Learning amp Talent Development

The Importance of Training amp Development in the Workplace

7 High-Impact Approaches for Employee Development

Articles on Employee Development

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

Click to Launch

Click to Launch

SUBJ

ECT

MA

TTER

EX

PERT

ISE

EHRA

INST

ITUT

ION

AL G

OAL

Collaboration amp Teamwork Enhancement

Precision

How do you go about improving your accuracy so that you make less mistakes Here are 10 easy to follow ways that can lead you in the direction of more accurate work

Itrsquos hard to overstate the importance of creating business documents that are accurate attractive and polished Spend the time necessary to check that your documents have the correct tone and format and that facts are accurate

Improving accuracy in the workplace is best achieved with a careful and discerning companywide system of checks and balances Herersquos how to improve those systems in order to save money and improve quality

Format Article

Format Article

Format Article

Source Eagle Online

Source Small Business

Source Workchroncom

Brought to you by UNCW Learning amp Talent Development

Accuracy is Important hellip Always 10 Ways You Can Improve Yours

Six Things You Would Do When Proofing and Checking a Business Document

How to Improve Accuracy in the Workplace

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

Click to Launch

Click to Launch

ORG

AN

IZA

TIO

NEH

RA IN

STIT

UTIO

NAL

GO

AL

Collaboration amp Teamwork Enhancement

Productivity

Take action and start setting goals to increase your productivity Brian Tracy provides tips on how to stop procrastinating and get more done in less time

In this course yoursquoll consider how yoursquore spending your time now and what you can do to spend it more wisely and productively Yoursquoll also learn to block the time stealers use to-do lists and schedules and develop a regular habit of checking in with your plans to make sure yoursquore getting them done

Addressing the various activities that fall under the time management umbrella this guide reveals how to help others develop strategies for increased productivity and effectiveness

Format Article

Format Course

Format Book

Source briantracycom

Source UNCW Skillport

Source UNCW Skillport

Brought to you by UNCW Learning amp Talent Development

Plan Ahead and Increase Productivity

ldquoTime Management Quit Making Excuses and Make Time Insteadrdquo

ldquoTime Management Trainingrdquo

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

Click to Launch

Click to Launch

ORG

AN

IZA

TIO

NEH

RA IN

STIT

UTIO

NAL

GO

AL

Collaboration amp Teamwork Enhancement

Prioritizing

This international-selling book will teach you everything you need to know on how to get things done Time management expert Brian Tracy explains in his book how successful people focus on the most important tasks and making sure they get done

This Challenge Series exercise explores the symptoms of poor time management and looks at the techniques and tools that can be used to handle the problem

Feel like you never have enough hours in the day No matter what career and job role yoursquore in this guide delivers solutions for working better and faster getting rid of time-wasting distractions and ultimately reducing stress Yoursquoll see how to eliminate late nights at the office and spend more time with family friends mdash or even yourself

Format Book

Format Challenge

Format Article

Source Amazon

Source UNCW Skillport

Source MGT Studyguide

Brought to you by UNCW Learning amp Talent Development

ldquoEat That Frog 21 Great ways to stop procrastinatingrdquo

Getting Time under Control

ldquoSuccessful Time Management for Dummiesrdquo

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

Click to Launch

Click to Launch

ORG

AN

IZA

TIO

NEH

RA IN

STIT

UTIO

NAL

GO

AL

Collaboration amp Teamwork Enhancement

Coordination

Co-ordination is the essence of management and is implicit and inherent in all functions of management Co-ordination is an integral element or ingredient of all the managerial functions as discussed in this article Also be sure to check out the other articles on coordination while on the site

Organizational coordination and control is taking a systematic approach to figuring out if yoursquore doing what you wanted to be doing or not Itrsquos the part of planning after yoursquove decided what you wanted to be doing Here are some of the major approaches to organizational control and coordination

In order to achieve organizational objectives efficiently and effectively the managers have to give a common direction to group efforts and the working of different department through coordination

Format Article

Format Article

Format Article

Source MGT Studyguide

Source Management Help

Source Management Ideas

Brought to you by UNCW Learning amp Talent Development

Definition of Coordination

Management Function of Coordinating Controlling Overview of Basic Methods

Importance of Proper Coordination to Achieve Organizational Objectives

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

Click to Launch

Click to Launch

ORG

AN

IZA

TIO

NEH

RA IN

STIT

UTIO

NAL

GO

AL

Collaboration amp Teamwork Enhancement

Presentation

A professional work environment is one that results in a workplace full of highly competent respectful mature and accountable employees working towards a common goal Here are 10 Actions to Stimulate a Professional Work Environment

If you want to create and grow a successful company you need happy productive employees So whatrsquos the secret to keeping your employees content The key is to maintain a great work environment

Organizing your workplace is vital for your business to thrive long term Along with establishing a sense of structure and order an organized work environment promotes team spirit

Format Article

Format Article

Format Article

Source The Balance

Source Business News

Source Small Business

Brought to you by UNCW Learning amp Talent Development

Ten Ideas to Help Managers Create a Professional Work Environment

23 Ways to Create a Better Work Environment

Why Organizing the Workplace Is Important

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

Click to Launch

Click to Launch

CO

NTI

NU

OU

S IM

PRO

VEM

ENT

EHRA

INST

ITUT

ION

AL G

OAL

Collaboration amp Teamwork Enhancement

Service Orientation

To offer an even stronger customer experience spread these skills to your entire team Share this list with your employees and incorporate the skills into onboarding and training programs

This course will familiarize the individual with the basic role of the CSR and the environment in which he performs his duties including typical roles of the CSR in a support environment basic tasks accomplished by the CSR the support center and customerrsquos role in a support environment how the support center has evolved and company and support center best practices

What happens at the customer lsquotouch pointrsquo is the responsibility of upper management If they want to keep customers they need to lead out in the efforts to elevate customer service

Format Article

Format Course

Format ArticleBlog

Source Life Hack

Source UNCW Skillport

Source Leadon Blog

Brought to you by UNCW Learning amp Talent Development

The Ultimate List of Customer Service Skills that Managers Need to Master

The Customer Service Representative (CSR)

5 Leadership Practices for Improving Customer Service

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

Click to Launch

Click to Launch

CO

NTI

NU

OU

S IM

PRO

VEM

ENT

EHRA

INST

ITUT

ION

AL G

OAL

Collaboration amp Teamwork Enhancement

Compliance

With expanded regulations going into effect in many industries including insurance organizations must not only show that they have compliance and ethics programs in place but also be able to demonstrate that their programs are working Here are some insights on how to demonstrate your programrsquos worth

Definitions of compliance risk and quality An easy to follow PowerPoint on why we all need to be on the same page

If there is a regulation that you know you are hazy on read it before you leave the office Or if you know you need to be a better communicator google it and see how others communicate These are just a few tips on how to integrate compliance and continuous improvement into your work-life

Format Article

Format Article

Format Article

Source Property Causeality

Source Health Lawyers

Source Compliance and Ethics

Brought to you by UNCW Learning amp Talent Development

Ethics and Compliance in the Workplace

Compliance Risk Management and Quality Assurance

Compliance and Continuous Improvement

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

Click to Launch

Click to Launch

CO

NTI

NU

OU

S IM

PRO

VEM

ENT

EHRA

INST

ITUT

ION

AL G

OAL

Collaboration amp Teamwork Enhancement

Safety

Whether you work at a business manage it or own it you all have the same goal--- you donrsquot want anyone to get hurt on the job And therersquos something each of us can do to make sure we all go home as whole as when we started the day Here are 10 steps to a safe and healthy workplace

The foundation of any successful workplace safety effort is one that encourages employees to identify unsafe behaviors and opportunities for improvement Herersquos the Top 10 Workplace Safety Tips Every Employee Should Know to help you inform your own workers and create a workplace safety environment

National Safety Council consultants identify what they see repeatedly when auditing worksites

Format Article

Format Article

Format Article

Source Safe Works

Source arbillcom

Source Safety and Health

Brought to you by UNCW Learning amp Talent Development

Create a Safe and Healthy Workplace

Top 10 Workplace Safety Tips Every Employee Should Know

7 common workplace safety hazards

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

Click to Launch

Click to Launch

LEA

DER

SHIP

EHRA

INST

ITUT

ION

AL G

OAL

Collaboration amp Teamwork Enhancement

Oversight

Root Cause Analysis (RCA) is a popular and often-used technique that helps people answer the question of why the problem occurred in the first place It seeks to identify the origin of a problem using a specific set of steps with associated tools to find the primary cause of the problem

This 3 Things post offers up three things that you can do to help you deliver great work time and time again

If you are a leader you are first and foremost tasked with delivering results Continuously delivering results can prove challenging There are numerous obstacles objections and setbacks to deal with At the same time your ability to deliver results can be enhanced by doing some simple things

Format Article

Format Article

Format Article

Source Mind Tools

Source Productivityist

Source Goals and Achievments

Brought to you by UNCW Learning amp Talent Development

Root Cause Analysis Tracing a Problem to its Origins

3 Things You Can Do To Consistently Deliver Great Work

Delivering Results As A Leader

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

Click to Launch

Click to Launch

LEA

DER

SHIP

EHRA

INST

ITUT

ION

AL G

OAL

Collaboration amp Teamwork Enhancement

Goal-setting

For people in management roles goal setting is absolutely essential to motivating employees Learn about SMART goals and how to use them efficiently

Only 3 of adults have clear written specific measurable time-bounded goals and by every statistic they accomplish ten times as much as people with no goals at all Why is it then that most people have no goals Brian Tracy answers this by debunking 5 myths people have when it comes to setting goals

Featuring worksheets quizzes and other practical tools this guide gives readers powerful techniques they can use to set a goal make a plan and acquire the resources and power necessary to achieve their objective

Format Article

Format Article

Format Book

Source Brian Tracy Int

Source BrianTraceycom

Source UNCW SkillPort

Brought to you by UNCW Learning amp Talent Development

5 Tips For Motivating Employees SMART Goal Setting For Managers

Setting Goals and Objectives- 5 myths

Goal Setting How to Create an Action Plan and Achieve Your Goals Second Edition

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

Click to Launch

Click to Launch

LEA

DER

SHIP

EHRA

INST

ITUT

ION

AL G

OAL

Collaboration amp Teamwork Enhancement

Manage Talent

Every organization has nuances within its performance management system such as the use of rating scales competencies weighting overall rating and so on Therefore here are some general guidelines and tips Many clients find these helpful when incorporating ldquocalibrationrdquo meetings into their performance management process

Some of the best informal learning occurs from consistent and candid performance feedback Learn to practice this skill effectively in your workplace

Guiding managers through every step of the coaching process from problem solving to developing accountability this clear and practical book is an invaluable tool that will help all leaders coach employees colleagues and themselves to excellence

Format Article

Format Article

Format Book

Source Work Force

Source tdorg

Source UNCW Skillport

Brought to you by UNCW Learning amp Talent Development

Dear workforce how should we conduct performance-appraisal lsquocalibrationrsquo meetings with managers

Delivering Effective Performance Feedback

ldquoA managerrsquos guide to coaching ndash simple and effective ways to get the best out of your employees employeesrdquo

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

Click to Launch

Click to Launch

LEA

DER

SHIP

EHRA

INST

ITUT

ION

AL G

OAL

Collaboration amp Teamwork Enhancement

Decision-Making

In this course yoursquoll learn how to keep the improvement on track using key principles of project management and yoursquoll discover tactics for embedding the improvement deep in the operations of your organization

This article will explore three crucial qualities that great leaders must develop to become great decision-makers emotional intelligence the ability to handle uncertainty and the ability to weigh evidence with intuition

To decentralize decisions to people closest to the problem requires that they have information from above that provides context The information transfer should be two-way and continuous Decentralized decision-makers tend to own their decisions

Format Course

Format Article

Format Video

Source UNCW Skillport

Source Pepperdineedu

Source UNCW Skillport

Brought to you by UNCW Learning amp Talent Development

Implementing and sustaining process improvement

Great Leaders are Great Decision Makers

Empowering Decision-Making

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

Click to Launch

Click to Launch

LEA

DER

SHIP

EHRA

INST

ITUT

ION

AL G

OAL

Collaboration amp Teamwork Enhancement

Leading

Given the extraordinary low levels of engagement in the US workforce mdash a recent Gallup poll showed that 70 of employees are ldquonot engagedrdquo or ldquoactively disengagedrdquo at work mdash many leaders are looking for solutions To get more motivation from employees learn to do these three things well

Here is a list of things to do and not to do engage employees so they are able to perform spectacularly and build and improve your business

These are seven principles of public speaking that developed by media coach Richard Zeoli Keep them in mind the next time you find yourself presenting before a group

Format Article

Format Article

Format Article

Source hbrorg

Source Entrepreneurcom

Source amenetorg

Brought to you by UNCW Learning amp Talent Development

To motivate employees do 3 things well

14 Management Dorsquos and Donrsquots to Motivate Employees

The Seven Principles of Effective Public Speaking

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

Click to Launch

Click to Launch

DIV

ERSI

TY amp

INC

LUSI

ON

EHRA

INST

ITUT

ION

AL G

OAL

Collaboration amp Teamwork Enhancement

Diversity

Workforce diversity and inclusion promotes employee productivity retention team collaboration and commitment all of which ultimately add value to the services provided to clients Here are five strategies to help organizations develop and leverage their diversity programs

This article offers some concrete tips that are designed to engage employees at all levels within the organization Remember it is important to commit to the process value the thoughts and ideas of everyone and celebrate along the way

Presenting a unique approach for future company enhancement and employee success this publication is an essential reference for those interested in the effects of multicultural representation on both a company and its employees through professional growth and advancement

Format Article

Format Article

Format Book

Source gwb Lawfirm

Source Diversity Journal

Source UNCW Skillport

Brought to you by UNCW Learning amp Talent Development

5 Strategies for Promoting Diversity in the Workplace

10 Ways Employees can Support Diversity and Inclusion

ldquoImpact of Diversity on Organization and Career Developmentrdquo- Claretha Hughes

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

Click to Launch

Click to Launch

DIV

ERSI

TY amp

INC

LUSI

ON

EHRA

INST

ITUT

ION

AL G

OAL

Collaboration amp Teamwork Enhancement

Ethics

Workplace ethics and behavior are a crucial part of employment as both are aspects that can assist a company in its efforts to be profitable In fact ethics and behavior are just as important to most companies as performance as high morale and teamwork are two ingredients for success

Business decisions arenrsquot always black and white How can you trust that your workers will do the right thing

This activity book contains 50 exercises designed to engage individuals teams and groups in generating thought and discussion also included are fun exercises discussion questions essays activities and more

Format Article

Format Article

Format Book

Source Small Business

Source shrmorg

Source UNCW Skillport

Brought to you by UNCW Learning amp Talent Development

Workplace Ethics amp Behavior

Creating an Ethical Workplace

ldquoThe Business Ethics Activity Book 50 Exercises for Promoting Integrity at Workrdquo

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

Click to Launch

Click to Launch

DIV

ERSI

TY amp

INC

LUSI

ON

EHRA

INST

ITUT

ION

AL G

OAL

Collaboration amp Teamwork Enhancement

Respect

Ask anyone in your workplace what treatment they most want from their bosses and coworkers at work They will likely top their list with the desire for their employer and coworkers to treat them as if they have dignity and with respect Use these tips to create a respectful workplace

When Narayan Murthy founded Infosys his guiding principal was to treat employees and customers with respect Thatrsquos not just a good way to run a company Itrsquos also a good way to live your life

This book describes how working toward individual improvement produces better organizational results than traditional approaches that focus on collective improvement Readers are introduced to GRIT with a framework that can be applied in any workplace scenario and are provided with strategies for applying GRIT to communication and intra-office operations

Format Article

Format Video

Format Book

Source The Balance

Source UNCW Skillport

Source UNCW Skillport

Brought to you by UNCW Learning amp Talent Development

How to Demonstrate Respect in the Workplace

Leading with Respect

ldquoLeading With GRIT Inspiring Action and Accountability with Generosity Respect Integrity and Truthrdquo

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

Click to Launch

Click to Launch

Page 13: TABLE OF CONTENTS...and keep things running smoothly and peaceably. Ensuring clarity in communication is the responsibility of each individual, particularly since our performance is

SUBJ

ECT

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TTER

EX

PERT

ISE

EHRA

INST

ITUT

ION

AL G

OAL

Collaboration amp Teamwork Enhancement

Expertise

To acquire ldquocareer insurancerdquo you need to establish your expertise within your organization That means learning continuously sharing your knowledge and communicating your value

Being in the workplace for an amount of time you begin to develop your own strong personal professional skills Are you using your expertise to further your own career without ever considering how it might help others Sharing your expertise not only helps others in their professional endeavors it also helps you

In this easy Wiki-How-To yoursquoll learn five easy steps to develop professional expertise You will discover ways to grow in your knowledge and skills You could also become a recognized expert in your professional field

Format Video

Format Article

Format Article

Source UNCW Skillport

Source Forbes

Source Wiki How

Brought to you by UNCW Learning amp Talent Development

Establish Expertise to Secure Your Career

5 Ways To Share Your Professional Expertise And 4 Reasons You Should

How to Develop Professional Expertise

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

Click to Launch

Click to Launch

SUBJ

ECT

MA

TTER

EX

PERT

ISE

EHRA

INST

ITUT

ION

AL G

OAL

Collaboration amp Teamwork Enhancement

Autonomy

People donrsquot engage through management or incentives they engage through self direction Daniel Pink explains in this short video how to engage others using autonomy

Autonomy is particularly critical when it comes to creating and maintaining intrinsic motivation But in the workplace goals have to be assigned Here is how to allow autonomy for your employees while still performing your managerial duties

Feel like you never have enough hours in the day No matter what career and job role yoursquore in this guide delivers solutions for working better and faster getting rid of time-wasting distractions and ultimately reducing stress Yoursquoll see how to eliminate late nights at the office and spend more time with family friends mdash or even yourself

Format Video

Format Article

Format Book

Source UNCW Skillport

Source Forbes

Source UNCW Skillport

Brought to you by UNCW Learning amp Talent Development

Gaining Engagement Through Autonomy

How to Give Employees a Sense of Autonomy

Successful Time Management for Dummies

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

Click to Launch

Click to Launch

SUBJ

ECT

MA

TTER

EX

PERT

ISE

EHRA

INST

ITUT

ION

AL G

OAL

Collaboration amp Teamwork Enhancement

Development

ldquoDespite the potential drawbacks training and development provides both the company as a whole and the individual employees with benefits that make the cost and time a worthwhile investmentrdquo

Whether you are in any type of leadership role and have responsibility for a team or are looking to take charge of your career growth here are 7 approaches to development that will deliver the best growth and impact

This is a direct link to a Management Study Guide that offers multiple articles on employee development including the importance of employee development developing an ED plan implementing effective ED plans motivation amp communication in ED managers role in ED and training and development activities Precision

Format Article

Format Article

Format Article

Source Small Business

Source INCcom

Source Management Study

Brought to you by UNCW Learning amp Talent Development

The Importance of Training amp Development in the Workplace

7 High-Impact Approaches for Employee Development

Articles on Employee Development

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

Click to Launch

Click to Launch

SUBJ

ECT

MA

TTER

EX

PERT

ISE

EHRA

INST

ITUT

ION

AL G

OAL

Collaboration amp Teamwork Enhancement

Precision

How do you go about improving your accuracy so that you make less mistakes Here are 10 easy to follow ways that can lead you in the direction of more accurate work

Itrsquos hard to overstate the importance of creating business documents that are accurate attractive and polished Spend the time necessary to check that your documents have the correct tone and format and that facts are accurate

Improving accuracy in the workplace is best achieved with a careful and discerning companywide system of checks and balances Herersquos how to improve those systems in order to save money and improve quality

Format Article

Format Article

Format Article

Source Eagle Online

Source Small Business

Source Workchroncom

Brought to you by UNCW Learning amp Talent Development

Accuracy is Important hellip Always 10 Ways You Can Improve Yours

Six Things You Would Do When Proofing and Checking a Business Document

How to Improve Accuracy in the Workplace

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

Click to Launch

Click to Launch

ORG

AN

IZA

TIO

NEH

RA IN

STIT

UTIO

NAL

GO

AL

Collaboration amp Teamwork Enhancement

Productivity

Take action and start setting goals to increase your productivity Brian Tracy provides tips on how to stop procrastinating and get more done in less time

In this course yoursquoll consider how yoursquore spending your time now and what you can do to spend it more wisely and productively Yoursquoll also learn to block the time stealers use to-do lists and schedules and develop a regular habit of checking in with your plans to make sure yoursquore getting them done

Addressing the various activities that fall under the time management umbrella this guide reveals how to help others develop strategies for increased productivity and effectiveness

Format Article

Format Course

Format Book

Source briantracycom

Source UNCW Skillport

Source UNCW Skillport

Brought to you by UNCW Learning amp Talent Development

Plan Ahead and Increase Productivity

ldquoTime Management Quit Making Excuses and Make Time Insteadrdquo

ldquoTime Management Trainingrdquo

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

Click to Launch

Click to Launch

ORG

AN

IZA

TIO

NEH

RA IN

STIT

UTIO

NAL

GO

AL

Collaboration amp Teamwork Enhancement

Prioritizing

This international-selling book will teach you everything you need to know on how to get things done Time management expert Brian Tracy explains in his book how successful people focus on the most important tasks and making sure they get done

This Challenge Series exercise explores the symptoms of poor time management and looks at the techniques and tools that can be used to handle the problem

Feel like you never have enough hours in the day No matter what career and job role yoursquore in this guide delivers solutions for working better and faster getting rid of time-wasting distractions and ultimately reducing stress Yoursquoll see how to eliminate late nights at the office and spend more time with family friends mdash or even yourself

Format Book

Format Challenge

Format Article

Source Amazon

Source UNCW Skillport

Source MGT Studyguide

Brought to you by UNCW Learning amp Talent Development

ldquoEat That Frog 21 Great ways to stop procrastinatingrdquo

Getting Time under Control

ldquoSuccessful Time Management for Dummiesrdquo

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

Click to Launch

Click to Launch

ORG

AN

IZA

TIO

NEH

RA IN

STIT

UTIO

NAL

GO

AL

Collaboration amp Teamwork Enhancement

Coordination

Co-ordination is the essence of management and is implicit and inherent in all functions of management Co-ordination is an integral element or ingredient of all the managerial functions as discussed in this article Also be sure to check out the other articles on coordination while on the site

Organizational coordination and control is taking a systematic approach to figuring out if yoursquore doing what you wanted to be doing or not Itrsquos the part of planning after yoursquove decided what you wanted to be doing Here are some of the major approaches to organizational control and coordination

In order to achieve organizational objectives efficiently and effectively the managers have to give a common direction to group efforts and the working of different department through coordination

Format Article

Format Article

Format Article

Source MGT Studyguide

Source Management Help

Source Management Ideas

Brought to you by UNCW Learning amp Talent Development

Definition of Coordination

Management Function of Coordinating Controlling Overview of Basic Methods

Importance of Proper Coordination to Achieve Organizational Objectives

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

Click to Launch

Click to Launch

ORG

AN

IZA

TIO

NEH

RA IN

STIT

UTIO

NAL

GO

AL

Collaboration amp Teamwork Enhancement

Presentation

A professional work environment is one that results in a workplace full of highly competent respectful mature and accountable employees working towards a common goal Here are 10 Actions to Stimulate a Professional Work Environment

If you want to create and grow a successful company you need happy productive employees So whatrsquos the secret to keeping your employees content The key is to maintain a great work environment

Organizing your workplace is vital for your business to thrive long term Along with establishing a sense of structure and order an organized work environment promotes team spirit

Format Article

Format Article

Format Article

Source The Balance

Source Business News

Source Small Business

Brought to you by UNCW Learning amp Talent Development

Ten Ideas to Help Managers Create a Professional Work Environment

23 Ways to Create a Better Work Environment

Why Organizing the Workplace Is Important

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

Click to Launch

Click to Launch

CO

NTI

NU

OU

S IM

PRO

VEM

ENT

EHRA

INST

ITUT

ION

AL G

OAL

Collaboration amp Teamwork Enhancement

Service Orientation

To offer an even stronger customer experience spread these skills to your entire team Share this list with your employees and incorporate the skills into onboarding and training programs

This course will familiarize the individual with the basic role of the CSR and the environment in which he performs his duties including typical roles of the CSR in a support environment basic tasks accomplished by the CSR the support center and customerrsquos role in a support environment how the support center has evolved and company and support center best practices

What happens at the customer lsquotouch pointrsquo is the responsibility of upper management If they want to keep customers they need to lead out in the efforts to elevate customer service

Format Article

Format Course

Format ArticleBlog

Source Life Hack

Source UNCW Skillport

Source Leadon Blog

Brought to you by UNCW Learning amp Talent Development

The Ultimate List of Customer Service Skills that Managers Need to Master

The Customer Service Representative (CSR)

5 Leadership Practices for Improving Customer Service

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

Click to Launch

Click to Launch

CO

NTI

NU

OU

S IM

PRO

VEM

ENT

EHRA

INST

ITUT

ION

AL G

OAL

Collaboration amp Teamwork Enhancement

Compliance

With expanded regulations going into effect in many industries including insurance organizations must not only show that they have compliance and ethics programs in place but also be able to demonstrate that their programs are working Here are some insights on how to demonstrate your programrsquos worth

Definitions of compliance risk and quality An easy to follow PowerPoint on why we all need to be on the same page

If there is a regulation that you know you are hazy on read it before you leave the office Or if you know you need to be a better communicator google it and see how others communicate These are just a few tips on how to integrate compliance and continuous improvement into your work-life

Format Article

Format Article

Format Article

Source Property Causeality

Source Health Lawyers

Source Compliance and Ethics

Brought to you by UNCW Learning amp Talent Development

Ethics and Compliance in the Workplace

Compliance Risk Management and Quality Assurance

Compliance and Continuous Improvement

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

Click to Launch

Click to Launch

CO

NTI

NU

OU

S IM

PRO

VEM

ENT

EHRA

INST

ITUT

ION

AL G

OAL

Collaboration amp Teamwork Enhancement

Safety

Whether you work at a business manage it or own it you all have the same goal--- you donrsquot want anyone to get hurt on the job And therersquos something each of us can do to make sure we all go home as whole as when we started the day Here are 10 steps to a safe and healthy workplace

The foundation of any successful workplace safety effort is one that encourages employees to identify unsafe behaviors and opportunities for improvement Herersquos the Top 10 Workplace Safety Tips Every Employee Should Know to help you inform your own workers and create a workplace safety environment

National Safety Council consultants identify what they see repeatedly when auditing worksites

Format Article

Format Article

Format Article

Source Safe Works

Source arbillcom

Source Safety and Health

Brought to you by UNCW Learning amp Talent Development

Create a Safe and Healthy Workplace

Top 10 Workplace Safety Tips Every Employee Should Know

7 common workplace safety hazards

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

Click to Launch

Click to Launch

LEA

DER

SHIP

EHRA

INST

ITUT

ION

AL G

OAL

Collaboration amp Teamwork Enhancement

Oversight

Root Cause Analysis (RCA) is a popular and often-used technique that helps people answer the question of why the problem occurred in the first place It seeks to identify the origin of a problem using a specific set of steps with associated tools to find the primary cause of the problem

This 3 Things post offers up three things that you can do to help you deliver great work time and time again

If you are a leader you are first and foremost tasked with delivering results Continuously delivering results can prove challenging There are numerous obstacles objections and setbacks to deal with At the same time your ability to deliver results can be enhanced by doing some simple things

Format Article

Format Article

Format Article

Source Mind Tools

Source Productivityist

Source Goals and Achievments

Brought to you by UNCW Learning amp Talent Development

Root Cause Analysis Tracing a Problem to its Origins

3 Things You Can Do To Consistently Deliver Great Work

Delivering Results As A Leader

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

Click to Launch

Click to Launch

LEA

DER

SHIP

EHRA

INST

ITUT

ION

AL G

OAL

Collaboration amp Teamwork Enhancement

Goal-setting

For people in management roles goal setting is absolutely essential to motivating employees Learn about SMART goals and how to use them efficiently

Only 3 of adults have clear written specific measurable time-bounded goals and by every statistic they accomplish ten times as much as people with no goals at all Why is it then that most people have no goals Brian Tracy answers this by debunking 5 myths people have when it comes to setting goals

Featuring worksheets quizzes and other practical tools this guide gives readers powerful techniques they can use to set a goal make a plan and acquire the resources and power necessary to achieve their objective

Format Article

Format Article

Format Book

Source Brian Tracy Int

Source BrianTraceycom

Source UNCW SkillPort

Brought to you by UNCW Learning amp Talent Development

5 Tips For Motivating Employees SMART Goal Setting For Managers

Setting Goals and Objectives- 5 myths

Goal Setting How to Create an Action Plan and Achieve Your Goals Second Edition

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

Click to Launch

Click to Launch

LEA

DER

SHIP

EHRA

INST

ITUT

ION

AL G

OAL

Collaboration amp Teamwork Enhancement

Manage Talent

Every organization has nuances within its performance management system such as the use of rating scales competencies weighting overall rating and so on Therefore here are some general guidelines and tips Many clients find these helpful when incorporating ldquocalibrationrdquo meetings into their performance management process

Some of the best informal learning occurs from consistent and candid performance feedback Learn to practice this skill effectively in your workplace

Guiding managers through every step of the coaching process from problem solving to developing accountability this clear and practical book is an invaluable tool that will help all leaders coach employees colleagues and themselves to excellence

Format Article

Format Article

Format Book

Source Work Force

Source tdorg

Source UNCW Skillport

Brought to you by UNCW Learning amp Talent Development

Dear workforce how should we conduct performance-appraisal lsquocalibrationrsquo meetings with managers

Delivering Effective Performance Feedback

ldquoA managerrsquos guide to coaching ndash simple and effective ways to get the best out of your employees employeesrdquo

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

Click to Launch

Click to Launch

LEA

DER

SHIP

EHRA

INST

ITUT

ION

AL G

OAL

Collaboration amp Teamwork Enhancement

Decision-Making

In this course yoursquoll learn how to keep the improvement on track using key principles of project management and yoursquoll discover tactics for embedding the improvement deep in the operations of your organization

This article will explore three crucial qualities that great leaders must develop to become great decision-makers emotional intelligence the ability to handle uncertainty and the ability to weigh evidence with intuition

To decentralize decisions to people closest to the problem requires that they have information from above that provides context The information transfer should be two-way and continuous Decentralized decision-makers tend to own their decisions

Format Course

Format Article

Format Video

Source UNCW Skillport

Source Pepperdineedu

Source UNCW Skillport

Brought to you by UNCW Learning amp Talent Development

Implementing and sustaining process improvement

Great Leaders are Great Decision Makers

Empowering Decision-Making

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

Click to Launch

Click to Launch

LEA

DER

SHIP

EHRA

INST

ITUT

ION

AL G

OAL

Collaboration amp Teamwork Enhancement

Leading

Given the extraordinary low levels of engagement in the US workforce mdash a recent Gallup poll showed that 70 of employees are ldquonot engagedrdquo or ldquoactively disengagedrdquo at work mdash many leaders are looking for solutions To get more motivation from employees learn to do these three things well

Here is a list of things to do and not to do engage employees so they are able to perform spectacularly and build and improve your business

These are seven principles of public speaking that developed by media coach Richard Zeoli Keep them in mind the next time you find yourself presenting before a group

Format Article

Format Article

Format Article

Source hbrorg

Source Entrepreneurcom

Source amenetorg

Brought to you by UNCW Learning amp Talent Development

To motivate employees do 3 things well

14 Management Dorsquos and Donrsquots to Motivate Employees

The Seven Principles of Effective Public Speaking

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

Click to Launch

Click to Launch

DIV

ERSI

TY amp

INC

LUSI

ON

EHRA

INST

ITUT

ION

AL G

OAL

Collaboration amp Teamwork Enhancement

Diversity

Workforce diversity and inclusion promotes employee productivity retention team collaboration and commitment all of which ultimately add value to the services provided to clients Here are five strategies to help organizations develop and leverage their diversity programs

This article offers some concrete tips that are designed to engage employees at all levels within the organization Remember it is important to commit to the process value the thoughts and ideas of everyone and celebrate along the way

Presenting a unique approach for future company enhancement and employee success this publication is an essential reference for those interested in the effects of multicultural representation on both a company and its employees through professional growth and advancement

Format Article

Format Article

Format Book

Source gwb Lawfirm

Source Diversity Journal

Source UNCW Skillport

Brought to you by UNCW Learning amp Talent Development

5 Strategies for Promoting Diversity in the Workplace

10 Ways Employees can Support Diversity and Inclusion

ldquoImpact of Diversity on Organization and Career Developmentrdquo- Claretha Hughes

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

Click to Launch

Click to Launch

DIV

ERSI

TY amp

INC

LUSI

ON

EHRA

INST

ITUT

ION

AL G

OAL

Collaboration amp Teamwork Enhancement

Ethics

Workplace ethics and behavior are a crucial part of employment as both are aspects that can assist a company in its efforts to be profitable In fact ethics and behavior are just as important to most companies as performance as high morale and teamwork are two ingredients for success

Business decisions arenrsquot always black and white How can you trust that your workers will do the right thing

This activity book contains 50 exercises designed to engage individuals teams and groups in generating thought and discussion also included are fun exercises discussion questions essays activities and more

Format Article

Format Article

Format Book

Source Small Business

Source shrmorg

Source UNCW Skillport

Brought to you by UNCW Learning amp Talent Development

Workplace Ethics amp Behavior

Creating an Ethical Workplace

ldquoThe Business Ethics Activity Book 50 Exercises for Promoting Integrity at Workrdquo

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

Click to Launch

Click to Launch

DIV

ERSI

TY amp

INC

LUSI

ON

EHRA

INST

ITUT

ION

AL G

OAL

Collaboration amp Teamwork Enhancement

Respect

Ask anyone in your workplace what treatment they most want from their bosses and coworkers at work They will likely top their list with the desire for their employer and coworkers to treat them as if they have dignity and with respect Use these tips to create a respectful workplace

When Narayan Murthy founded Infosys his guiding principal was to treat employees and customers with respect Thatrsquos not just a good way to run a company Itrsquos also a good way to live your life

This book describes how working toward individual improvement produces better organizational results than traditional approaches that focus on collective improvement Readers are introduced to GRIT with a framework that can be applied in any workplace scenario and are provided with strategies for applying GRIT to communication and intra-office operations

Format Article

Format Video

Format Book

Source The Balance

Source UNCW Skillport

Source UNCW Skillport

Brought to you by UNCW Learning amp Talent Development

How to Demonstrate Respect in the Workplace

Leading with Respect

ldquoLeading With GRIT Inspiring Action and Accountability with Generosity Respect Integrity and Truthrdquo

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

Click to Launch

Click to Launch

Page 14: TABLE OF CONTENTS...and keep things running smoothly and peaceably. Ensuring clarity in communication is the responsibility of each individual, particularly since our performance is

SUBJ

ECT

MA

TTER

EX

PERT

ISE

EHRA

INST

ITUT

ION

AL G

OAL

Collaboration amp Teamwork Enhancement

Autonomy

People donrsquot engage through management or incentives they engage through self direction Daniel Pink explains in this short video how to engage others using autonomy

Autonomy is particularly critical when it comes to creating and maintaining intrinsic motivation But in the workplace goals have to be assigned Here is how to allow autonomy for your employees while still performing your managerial duties

Feel like you never have enough hours in the day No matter what career and job role yoursquore in this guide delivers solutions for working better and faster getting rid of time-wasting distractions and ultimately reducing stress Yoursquoll see how to eliminate late nights at the office and spend more time with family friends mdash or even yourself

Format Video

Format Article

Format Book

Source UNCW Skillport

Source Forbes

Source UNCW Skillport

Brought to you by UNCW Learning amp Talent Development

Gaining Engagement Through Autonomy

How to Give Employees a Sense of Autonomy

Successful Time Management for Dummies

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

Click to Launch

Click to Launch

SUBJ

ECT

MA

TTER

EX

PERT

ISE

EHRA

INST

ITUT

ION

AL G

OAL

Collaboration amp Teamwork Enhancement

Development

ldquoDespite the potential drawbacks training and development provides both the company as a whole and the individual employees with benefits that make the cost and time a worthwhile investmentrdquo

Whether you are in any type of leadership role and have responsibility for a team or are looking to take charge of your career growth here are 7 approaches to development that will deliver the best growth and impact

This is a direct link to a Management Study Guide that offers multiple articles on employee development including the importance of employee development developing an ED plan implementing effective ED plans motivation amp communication in ED managers role in ED and training and development activities Precision

Format Article

Format Article

Format Article

Source Small Business

Source INCcom

Source Management Study

Brought to you by UNCW Learning amp Talent Development

The Importance of Training amp Development in the Workplace

7 High-Impact Approaches for Employee Development

Articles on Employee Development

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

Click to Launch

Click to Launch

SUBJ

ECT

MA

TTER

EX

PERT

ISE

EHRA

INST

ITUT

ION

AL G

OAL

Collaboration amp Teamwork Enhancement

Precision

How do you go about improving your accuracy so that you make less mistakes Here are 10 easy to follow ways that can lead you in the direction of more accurate work

Itrsquos hard to overstate the importance of creating business documents that are accurate attractive and polished Spend the time necessary to check that your documents have the correct tone and format and that facts are accurate

Improving accuracy in the workplace is best achieved with a careful and discerning companywide system of checks and balances Herersquos how to improve those systems in order to save money and improve quality

Format Article

Format Article

Format Article

Source Eagle Online

Source Small Business

Source Workchroncom

Brought to you by UNCW Learning amp Talent Development

Accuracy is Important hellip Always 10 Ways You Can Improve Yours

Six Things You Would Do When Proofing and Checking a Business Document

How to Improve Accuracy in the Workplace

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

Click to Launch

Click to Launch

ORG

AN

IZA

TIO

NEH

RA IN

STIT

UTIO

NAL

GO

AL

Collaboration amp Teamwork Enhancement

Productivity

Take action and start setting goals to increase your productivity Brian Tracy provides tips on how to stop procrastinating and get more done in less time

In this course yoursquoll consider how yoursquore spending your time now and what you can do to spend it more wisely and productively Yoursquoll also learn to block the time stealers use to-do lists and schedules and develop a regular habit of checking in with your plans to make sure yoursquore getting them done

Addressing the various activities that fall under the time management umbrella this guide reveals how to help others develop strategies for increased productivity and effectiveness

Format Article

Format Course

Format Book

Source briantracycom

Source UNCW Skillport

Source UNCW Skillport

Brought to you by UNCW Learning amp Talent Development

Plan Ahead and Increase Productivity

ldquoTime Management Quit Making Excuses and Make Time Insteadrdquo

ldquoTime Management Trainingrdquo

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

Click to Launch

Click to Launch

ORG

AN

IZA

TIO

NEH

RA IN

STIT

UTIO

NAL

GO

AL

Collaboration amp Teamwork Enhancement

Prioritizing

This international-selling book will teach you everything you need to know on how to get things done Time management expert Brian Tracy explains in his book how successful people focus on the most important tasks and making sure they get done

This Challenge Series exercise explores the symptoms of poor time management and looks at the techniques and tools that can be used to handle the problem

Feel like you never have enough hours in the day No matter what career and job role yoursquore in this guide delivers solutions for working better and faster getting rid of time-wasting distractions and ultimately reducing stress Yoursquoll see how to eliminate late nights at the office and spend more time with family friends mdash or even yourself

Format Book

Format Challenge

Format Article

Source Amazon

Source UNCW Skillport

Source MGT Studyguide

Brought to you by UNCW Learning amp Talent Development

ldquoEat That Frog 21 Great ways to stop procrastinatingrdquo

Getting Time under Control

ldquoSuccessful Time Management for Dummiesrdquo

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

Click to Launch

Click to Launch

ORG

AN

IZA

TIO

NEH

RA IN

STIT

UTIO

NAL

GO

AL

Collaboration amp Teamwork Enhancement

Coordination

Co-ordination is the essence of management and is implicit and inherent in all functions of management Co-ordination is an integral element or ingredient of all the managerial functions as discussed in this article Also be sure to check out the other articles on coordination while on the site

Organizational coordination and control is taking a systematic approach to figuring out if yoursquore doing what you wanted to be doing or not Itrsquos the part of planning after yoursquove decided what you wanted to be doing Here are some of the major approaches to organizational control and coordination

In order to achieve organizational objectives efficiently and effectively the managers have to give a common direction to group efforts and the working of different department through coordination

Format Article

Format Article

Format Article

Source MGT Studyguide

Source Management Help

Source Management Ideas

Brought to you by UNCW Learning amp Talent Development

Definition of Coordination

Management Function of Coordinating Controlling Overview of Basic Methods

Importance of Proper Coordination to Achieve Organizational Objectives

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

Click to Launch

Click to Launch

ORG

AN

IZA

TIO

NEH

RA IN

STIT

UTIO

NAL

GO

AL

Collaboration amp Teamwork Enhancement

Presentation

A professional work environment is one that results in a workplace full of highly competent respectful mature and accountable employees working towards a common goal Here are 10 Actions to Stimulate a Professional Work Environment

If you want to create and grow a successful company you need happy productive employees So whatrsquos the secret to keeping your employees content The key is to maintain a great work environment

Organizing your workplace is vital for your business to thrive long term Along with establishing a sense of structure and order an organized work environment promotes team spirit

Format Article

Format Article

Format Article

Source The Balance

Source Business News

Source Small Business

Brought to you by UNCW Learning amp Talent Development

Ten Ideas to Help Managers Create a Professional Work Environment

23 Ways to Create a Better Work Environment

Why Organizing the Workplace Is Important

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

Click to Launch

Click to Launch

CO

NTI

NU

OU

S IM

PRO

VEM

ENT

EHRA

INST

ITUT

ION

AL G

OAL

Collaboration amp Teamwork Enhancement

Service Orientation

To offer an even stronger customer experience spread these skills to your entire team Share this list with your employees and incorporate the skills into onboarding and training programs

This course will familiarize the individual with the basic role of the CSR and the environment in which he performs his duties including typical roles of the CSR in a support environment basic tasks accomplished by the CSR the support center and customerrsquos role in a support environment how the support center has evolved and company and support center best practices

What happens at the customer lsquotouch pointrsquo is the responsibility of upper management If they want to keep customers they need to lead out in the efforts to elevate customer service

Format Article

Format Course

Format ArticleBlog

Source Life Hack

Source UNCW Skillport

Source Leadon Blog

Brought to you by UNCW Learning amp Talent Development

The Ultimate List of Customer Service Skills that Managers Need to Master

The Customer Service Representative (CSR)

5 Leadership Practices for Improving Customer Service

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

Click to Launch

Click to Launch

CO

NTI

NU

OU

S IM

PRO

VEM

ENT

EHRA

INST

ITUT

ION

AL G

OAL

Collaboration amp Teamwork Enhancement

Compliance

With expanded regulations going into effect in many industries including insurance organizations must not only show that they have compliance and ethics programs in place but also be able to demonstrate that their programs are working Here are some insights on how to demonstrate your programrsquos worth

Definitions of compliance risk and quality An easy to follow PowerPoint on why we all need to be on the same page

If there is a regulation that you know you are hazy on read it before you leave the office Or if you know you need to be a better communicator google it and see how others communicate These are just a few tips on how to integrate compliance and continuous improvement into your work-life

Format Article

Format Article

Format Article

Source Property Causeality

Source Health Lawyers

Source Compliance and Ethics

Brought to you by UNCW Learning amp Talent Development

Ethics and Compliance in the Workplace

Compliance Risk Management and Quality Assurance

Compliance and Continuous Improvement

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

Click to Launch

Click to Launch

CO

NTI

NU

OU

S IM

PRO

VEM

ENT

EHRA

INST

ITUT

ION

AL G

OAL

Collaboration amp Teamwork Enhancement

Safety

Whether you work at a business manage it or own it you all have the same goal--- you donrsquot want anyone to get hurt on the job And therersquos something each of us can do to make sure we all go home as whole as when we started the day Here are 10 steps to a safe and healthy workplace

The foundation of any successful workplace safety effort is one that encourages employees to identify unsafe behaviors and opportunities for improvement Herersquos the Top 10 Workplace Safety Tips Every Employee Should Know to help you inform your own workers and create a workplace safety environment

National Safety Council consultants identify what they see repeatedly when auditing worksites

Format Article

Format Article

Format Article

Source Safe Works

Source arbillcom

Source Safety and Health

Brought to you by UNCW Learning amp Talent Development

Create a Safe and Healthy Workplace

Top 10 Workplace Safety Tips Every Employee Should Know

7 common workplace safety hazards

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

Click to Launch

Click to Launch

LEA

DER

SHIP

EHRA

INST

ITUT

ION

AL G

OAL

Collaboration amp Teamwork Enhancement

Oversight

Root Cause Analysis (RCA) is a popular and often-used technique that helps people answer the question of why the problem occurred in the first place It seeks to identify the origin of a problem using a specific set of steps with associated tools to find the primary cause of the problem

This 3 Things post offers up three things that you can do to help you deliver great work time and time again

If you are a leader you are first and foremost tasked with delivering results Continuously delivering results can prove challenging There are numerous obstacles objections and setbacks to deal with At the same time your ability to deliver results can be enhanced by doing some simple things

Format Article

Format Article

Format Article

Source Mind Tools

Source Productivityist

Source Goals and Achievments

Brought to you by UNCW Learning amp Talent Development

Root Cause Analysis Tracing a Problem to its Origins

3 Things You Can Do To Consistently Deliver Great Work

Delivering Results As A Leader

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

Click to Launch

Click to Launch

LEA

DER

SHIP

EHRA

INST

ITUT

ION

AL G

OAL

Collaboration amp Teamwork Enhancement

Goal-setting

For people in management roles goal setting is absolutely essential to motivating employees Learn about SMART goals and how to use them efficiently

Only 3 of adults have clear written specific measurable time-bounded goals and by every statistic they accomplish ten times as much as people with no goals at all Why is it then that most people have no goals Brian Tracy answers this by debunking 5 myths people have when it comes to setting goals

Featuring worksheets quizzes and other practical tools this guide gives readers powerful techniques they can use to set a goal make a plan and acquire the resources and power necessary to achieve their objective

Format Article

Format Article

Format Book

Source Brian Tracy Int

Source BrianTraceycom

Source UNCW SkillPort

Brought to you by UNCW Learning amp Talent Development

5 Tips For Motivating Employees SMART Goal Setting For Managers

Setting Goals and Objectives- 5 myths

Goal Setting How to Create an Action Plan and Achieve Your Goals Second Edition

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

Click to Launch

Click to Launch

LEA

DER

SHIP

EHRA

INST

ITUT

ION

AL G

OAL

Collaboration amp Teamwork Enhancement

Manage Talent

Every organization has nuances within its performance management system such as the use of rating scales competencies weighting overall rating and so on Therefore here are some general guidelines and tips Many clients find these helpful when incorporating ldquocalibrationrdquo meetings into their performance management process

Some of the best informal learning occurs from consistent and candid performance feedback Learn to practice this skill effectively in your workplace

Guiding managers through every step of the coaching process from problem solving to developing accountability this clear and practical book is an invaluable tool that will help all leaders coach employees colleagues and themselves to excellence

Format Article

Format Article

Format Book

Source Work Force

Source tdorg

Source UNCW Skillport

Brought to you by UNCW Learning amp Talent Development

Dear workforce how should we conduct performance-appraisal lsquocalibrationrsquo meetings with managers

Delivering Effective Performance Feedback

ldquoA managerrsquos guide to coaching ndash simple and effective ways to get the best out of your employees employeesrdquo

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

Click to Launch

Click to Launch

LEA

DER

SHIP

EHRA

INST

ITUT

ION

AL G

OAL

Collaboration amp Teamwork Enhancement

Decision-Making

In this course yoursquoll learn how to keep the improvement on track using key principles of project management and yoursquoll discover tactics for embedding the improvement deep in the operations of your organization

This article will explore three crucial qualities that great leaders must develop to become great decision-makers emotional intelligence the ability to handle uncertainty and the ability to weigh evidence with intuition

To decentralize decisions to people closest to the problem requires that they have information from above that provides context The information transfer should be two-way and continuous Decentralized decision-makers tend to own their decisions

Format Course

Format Article

Format Video

Source UNCW Skillport

Source Pepperdineedu

Source UNCW Skillport

Brought to you by UNCW Learning amp Talent Development

Implementing and sustaining process improvement

Great Leaders are Great Decision Makers

Empowering Decision-Making

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

Click to Launch

Click to Launch

LEA

DER

SHIP

EHRA

INST

ITUT

ION

AL G

OAL

Collaboration amp Teamwork Enhancement

Leading

Given the extraordinary low levels of engagement in the US workforce mdash a recent Gallup poll showed that 70 of employees are ldquonot engagedrdquo or ldquoactively disengagedrdquo at work mdash many leaders are looking for solutions To get more motivation from employees learn to do these three things well

Here is a list of things to do and not to do engage employees so they are able to perform spectacularly and build and improve your business

These are seven principles of public speaking that developed by media coach Richard Zeoli Keep them in mind the next time you find yourself presenting before a group

Format Article

Format Article

Format Article

Source hbrorg

Source Entrepreneurcom

Source amenetorg

Brought to you by UNCW Learning amp Talent Development

To motivate employees do 3 things well

14 Management Dorsquos and Donrsquots to Motivate Employees

The Seven Principles of Effective Public Speaking

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

Click to Launch

Click to Launch

DIV

ERSI

TY amp

INC

LUSI

ON

EHRA

INST

ITUT

ION

AL G

OAL

Collaboration amp Teamwork Enhancement

Diversity

Workforce diversity and inclusion promotes employee productivity retention team collaboration and commitment all of which ultimately add value to the services provided to clients Here are five strategies to help organizations develop and leverage their diversity programs

This article offers some concrete tips that are designed to engage employees at all levels within the organization Remember it is important to commit to the process value the thoughts and ideas of everyone and celebrate along the way

Presenting a unique approach for future company enhancement and employee success this publication is an essential reference for those interested in the effects of multicultural representation on both a company and its employees through professional growth and advancement

Format Article

Format Article

Format Book

Source gwb Lawfirm

Source Diversity Journal

Source UNCW Skillport

Brought to you by UNCW Learning amp Talent Development

5 Strategies for Promoting Diversity in the Workplace

10 Ways Employees can Support Diversity and Inclusion

ldquoImpact of Diversity on Organization and Career Developmentrdquo- Claretha Hughes

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

Click to Launch

Click to Launch

DIV

ERSI

TY amp

INC

LUSI

ON

EHRA

INST

ITUT

ION

AL G

OAL

Collaboration amp Teamwork Enhancement

Ethics

Workplace ethics and behavior are a crucial part of employment as both are aspects that can assist a company in its efforts to be profitable In fact ethics and behavior are just as important to most companies as performance as high morale and teamwork are two ingredients for success

Business decisions arenrsquot always black and white How can you trust that your workers will do the right thing

This activity book contains 50 exercises designed to engage individuals teams and groups in generating thought and discussion also included are fun exercises discussion questions essays activities and more

Format Article

Format Article

Format Book

Source Small Business

Source shrmorg

Source UNCW Skillport

Brought to you by UNCW Learning amp Talent Development

Workplace Ethics amp Behavior

Creating an Ethical Workplace

ldquoThe Business Ethics Activity Book 50 Exercises for Promoting Integrity at Workrdquo

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

Click to Launch

Click to Launch

DIV

ERSI

TY amp

INC

LUSI

ON

EHRA

INST

ITUT

ION

AL G

OAL

Collaboration amp Teamwork Enhancement

Respect

Ask anyone in your workplace what treatment they most want from their bosses and coworkers at work They will likely top their list with the desire for their employer and coworkers to treat them as if they have dignity and with respect Use these tips to create a respectful workplace

When Narayan Murthy founded Infosys his guiding principal was to treat employees and customers with respect Thatrsquos not just a good way to run a company Itrsquos also a good way to live your life

This book describes how working toward individual improvement produces better organizational results than traditional approaches that focus on collective improvement Readers are introduced to GRIT with a framework that can be applied in any workplace scenario and are provided with strategies for applying GRIT to communication and intra-office operations

Format Article

Format Video

Format Book

Source The Balance

Source UNCW Skillport

Source UNCW Skillport

Brought to you by UNCW Learning amp Talent Development

How to Demonstrate Respect in the Workplace

Leading with Respect

ldquoLeading With GRIT Inspiring Action and Accountability with Generosity Respect Integrity and Truthrdquo

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

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Click to Launch

Page 15: TABLE OF CONTENTS...and keep things running smoothly and peaceably. Ensuring clarity in communication is the responsibility of each individual, particularly since our performance is

SUBJ

ECT

MA

TTER

EX

PERT

ISE

EHRA

INST

ITUT

ION

AL G

OAL

Collaboration amp Teamwork Enhancement

Development

ldquoDespite the potential drawbacks training and development provides both the company as a whole and the individual employees with benefits that make the cost and time a worthwhile investmentrdquo

Whether you are in any type of leadership role and have responsibility for a team or are looking to take charge of your career growth here are 7 approaches to development that will deliver the best growth and impact

This is a direct link to a Management Study Guide that offers multiple articles on employee development including the importance of employee development developing an ED plan implementing effective ED plans motivation amp communication in ED managers role in ED and training and development activities Precision

Format Article

Format Article

Format Article

Source Small Business

Source INCcom

Source Management Study

Brought to you by UNCW Learning amp Talent Development

The Importance of Training amp Development in the Workplace

7 High-Impact Approaches for Employee Development

Articles on Employee Development

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

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Click to Launch

SUBJ

ECT

MA

TTER

EX

PERT

ISE

EHRA

INST

ITUT

ION

AL G

OAL

Collaboration amp Teamwork Enhancement

Precision

How do you go about improving your accuracy so that you make less mistakes Here are 10 easy to follow ways that can lead you in the direction of more accurate work

Itrsquos hard to overstate the importance of creating business documents that are accurate attractive and polished Spend the time necessary to check that your documents have the correct tone and format and that facts are accurate

Improving accuracy in the workplace is best achieved with a careful and discerning companywide system of checks and balances Herersquos how to improve those systems in order to save money and improve quality

Format Article

Format Article

Format Article

Source Eagle Online

Source Small Business

Source Workchroncom

Brought to you by UNCW Learning amp Talent Development

Accuracy is Important hellip Always 10 Ways You Can Improve Yours

Six Things You Would Do When Proofing and Checking a Business Document

How to Improve Accuracy in the Workplace

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

Click to Launch

Click to Launch

ORG

AN

IZA

TIO

NEH

RA IN

STIT

UTIO

NAL

GO

AL

Collaboration amp Teamwork Enhancement

Productivity

Take action and start setting goals to increase your productivity Brian Tracy provides tips on how to stop procrastinating and get more done in less time

In this course yoursquoll consider how yoursquore spending your time now and what you can do to spend it more wisely and productively Yoursquoll also learn to block the time stealers use to-do lists and schedules and develop a regular habit of checking in with your plans to make sure yoursquore getting them done

Addressing the various activities that fall under the time management umbrella this guide reveals how to help others develop strategies for increased productivity and effectiveness

Format Article

Format Course

Format Book

Source briantracycom

Source UNCW Skillport

Source UNCW Skillport

Brought to you by UNCW Learning amp Talent Development

Plan Ahead and Increase Productivity

ldquoTime Management Quit Making Excuses and Make Time Insteadrdquo

ldquoTime Management Trainingrdquo

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

Click to Launch

Click to Launch

ORG

AN

IZA

TIO

NEH

RA IN

STIT

UTIO

NAL

GO

AL

Collaboration amp Teamwork Enhancement

Prioritizing

This international-selling book will teach you everything you need to know on how to get things done Time management expert Brian Tracy explains in his book how successful people focus on the most important tasks and making sure they get done

This Challenge Series exercise explores the symptoms of poor time management and looks at the techniques and tools that can be used to handle the problem

Feel like you never have enough hours in the day No matter what career and job role yoursquore in this guide delivers solutions for working better and faster getting rid of time-wasting distractions and ultimately reducing stress Yoursquoll see how to eliminate late nights at the office and spend more time with family friends mdash or even yourself

Format Book

Format Challenge

Format Article

Source Amazon

Source UNCW Skillport

Source MGT Studyguide

Brought to you by UNCW Learning amp Talent Development

ldquoEat That Frog 21 Great ways to stop procrastinatingrdquo

Getting Time under Control

ldquoSuccessful Time Management for Dummiesrdquo

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

Click to Launch

Click to Launch

ORG

AN

IZA

TIO

NEH

RA IN

STIT

UTIO

NAL

GO

AL

Collaboration amp Teamwork Enhancement

Coordination

Co-ordination is the essence of management and is implicit and inherent in all functions of management Co-ordination is an integral element or ingredient of all the managerial functions as discussed in this article Also be sure to check out the other articles on coordination while on the site

Organizational coordination and control is taking a systematic approach to figuring out if yoursquore doing what you wanted to be doing or not Itrsquos the part of planning after yoursquove decided what you wanted to be doing Here are some of the major approaches to organizational control and coordination

In order to achieve organizational objectives efficiently and effectively the managers have to give a common direction to group efforts and the working of different department through coordination

Format Article

Format Article

Format Article

Source MGT Studyguide

Source Management Help

Source Management Ideas

Brought to you by UNCW Learning amp Talent Development

Definition of Coordination

Management Function of Coordinating Controlling Overview of Basic Methods

Importance of Proper Coordination to Achieve Organizational Objectives

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

Click to Launch

Click to Launch

ORG

AN

IZA

TIO

NEH

RA IN

STIT

UTIO

NAL

GO

AL

Collaboration amp Teamwork Enhancement

Presentation

A professional work environment is one that results in a workplace full of highly competent respectful mature and accountable employees working towards a common goal Here are 10 Actions to Stimulate a Professional Work Environment

If you want to create and grow a successful company you need happy productive employees So whatrsquos the secret to keeping your employees content The key is to maintain a great work environment

Organizing your workplace is vital for your business to thrive long term Along with establishing a sense of structure and order an organized work environment promotes team spirit

Format Article

Format Article

Format Article

Source The Balance

Source Business News

Source Small Business

Brought to you by UNCW Learning amp Talent Development

Ten Ideas to Help Managers Create a Professional Work Environment

23 Ways to Create a Better Work Environment

Why Organizing the Workplace Is Important

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

Click to Launch

Click to Launch

CO

NTI

NU

OU

S IM

PRO

VEM

ENT

EHRA

INST

ITUT

ION

AL G

OAL

Collaboration amp Teamwork Enhancement

Service Orientation

To offer an even stronger customer experience spread these skills to your entire team Share this list with your employees and incorporate the skills into onboarding and training programs

This course will familiarize the individual with the basic role of the CSR and the environment in which he performs his duties including typical roles of the CSR in a support environment basic tasks accomplished by the CSR the support center and customerrsquos role in a support environment how the support center has evolved and company and support center best practices

What happens at the customer lsquotouch pointrsquo is the responsibility of upper management If they want to keep customers they need to lead out in the efforts to elevate customer service

Format Article

Format Course

Format ArticleBlog

Source Life Hack

Source UNCW Skillport

Source Leadon Blog

Brought to you by UNCW Learning amp Talent Development

The Ultimate List of Customer Service Skills that Managers Need to Master

The Customer Service Representative (CSR)

5 Leadership Practices for Improving Customer Service

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

Click to Launch

Click to Launch

CO

NTI

NU

OU

S IM

PRO

VEM

ENT

EHRA

INST

ITUT

ION

AL G

OAL

Collaboration amp Teamwork Enhancement

Compliance

With expanded regulations going into effect in many industries including insurance organizations must not only show that they have compliance and ethics programs in place but also be able to demonstrate that their programs are working Here are some insights on how to demonstrate your programrsquos worth

Definitions of compliance risk and quality An easy to follow PowerPoint on why we all need to be on the same page

If there is a regulation that you know you are hazy on read it before you leave the office Or if you know you need to be a better communicator google it and see how others communicate These are just a few tips on how to integrate compliance and continuous improvement into your work-life

Format Article

Format Article

Format Article

Source Property Causeality

Source Health Lawyers

Source Compliance and Ethics

Brought to you by UNCW Learning amp Talent Development

Ethics and Compliance in the Workplace

Compliance Risk Management and Quality Assurance

Compliance and Continuous Improvement

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

Click to Launch

Click to Launch

CO

NTI

NU

OU

S IM

PRO

VEM

ENT

EHRA

INST

ITUT

ION

AL G

OAL

Collaboration amp Teamwork Enhancement

Safety

Whether you work at a business manage it or own it you all have the same goal--- you donrsquot want anyone to get hurt on the job And therersquos something each of us can do to make sure we all go home as whole as when we started the day Here are 10 steps to a safe and healthy workplace

The foundation of any successful workplace safety effort is one that encourages employees to identify unsafe behaviors and opportunities for improvement Herersquos the Top 10 Workplace Safety Tips Every Employee Should Know to help you inform your own workers and create a workplace safety environment

National Safety Council consultants identify what they see repeatedly when auditing worksites

Format Article

Format Article

Format Article

Source Safe Works

Source arbillcom

Source Safety and Health

Brought to you by UNCW Learning amp Talent Development

Create a Safe and Healthy Workplace

Top 10 Workplace Safety Tips Every Employee Should Know

7 common workplace safety hazards

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

Click to Launch

Click to Launch

LEA

DER

SHIP

EHRA

INST

ITUT

ION

AL G

OAL

Collaboration amp Teamwork Enhancement

Oversight

Root Cause Analysis (RCA) is a popular and often-used technique that helps people answer the question of why the problem occurred in the first place It seeks to identify the origin of a problem using a specific set of steps with associated tools to find the primary cause of the problem

This 3 Things post offers up three things that you can do to help you deliver great work time and time again

If you are a leader you are first and foremost tasked with delivering results Continuously delivering results can prove challenging There are numerous obstacles objections and setbacks to deal with At the same time your ability to deliver results can be enhanced by doing some simple things

Format Article

Format Article

Format Article

Source Mind Tools

Source Productivityist

Source Goals and Achievments

Brought to you by UNCW Learning amp Talent Development

Root Cause Analysis Tracing a Problem to its Origins

3 Things You Can Do To Consistently Deliver Great Work

Delivering Results As A Leader

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

Click to Launch

Click to Launch

LEA

DER

SHIP

EHRA

INST

ITUT

ION

AL G

OAL

Collaboration amp Teamwork Enhancement

Goal-setting

For people in management roles goal setting is absolutely essential to motivating employees Learn about SMART goals and how to use them efficiently

Only 3 of adults have clear written specific measurable time-bounded goals and by every statistic they accomplish ten times as much as people with no goals at all Why is it then that most people have no goals Brian Tracy answers this by debunking 5 myths people have when it comes to setting goals

Featuring worksheets quizzes and other practical tools this guide gives readers powerful techniques they can use to set a goal make a plan and acquire the resources and power necessary to achieve their objective

Format Article

Format Article

Format Book

Source Brian Tracy Int

Source BrianTraceycom

Source UNCW SkillPort

Brought to you by UNCW Learning amp Talent Development

5 Tips For Motivating Employees SMART Goal Setting For Managers

Setting Goals and Objectives- 5 myths

Goal Setting How to Create an Action Plan and Achieve Your Goals Second Edition

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

Click to Launch

Click to Launch

LEA

DER

SHIP

EHRA

INST

ITUT

ION

AL G

OAL

Collaboration amp Teamwork Enhancement

Manage Talent

Every organization has nuances within its performance management system such as the use of rating scales competencies weighting overall rating and so on Therefore here are some general guidelines and tips Many clients find these helpful when incorporating ldquocalibrationrdquo meetings into their performance management process

Some of the best informal learning occurs from consistent and candid performance feedback Learn to practice this skill effectively in your workplace

Guiding managers through every step of the coaching process from problem solving to developing accountability this clear and practical book is an invaluable tool that will help all leaders coach employees colleagues and themselves to excellence

Format Article

Format Article

Format Book

Source Work Force

Source tdorg

Source UNCW Skillport

Brought to you by UNCW Learning amp Talent Development

Dear workforce how should we conduct performance-appraisal lsquocalibrationrsquo meetings with managers

Delivering Effective Performance Feedback

ldquoA managerrsquos guide to coaching ndash simple and effective ways to get the best out of your employees employeesrdquo

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

Click to Launch

Click to Launch

LEA

DER

SHIP

EHRA

INST

ITUT

ION

AL G

OAL

Collaboration amp Teamwork Enhancement

Decision-Making

In this course yoursquoll learn how to keep the improvement on track using key principles of project management and yoursquoll discover tactics for embedding the improvement deep in the operations of your organization

This article will explore three crucial qualities that great leaders must develop to become great decision-makers emotional intelligence the ability to handle uncertainty and the ability to weigh evidence with intuition

To decentralize decisions to people closest to the problem requires that they have information from above that provides context The information transfer should be two-way and continuous Decentralized decision-makers tend to own their decisions

Format Course

Format Article

Format Video

Source UNCW Skillport

Source Pepperdineedu

Source UNCW Skillport

Brought to you by UNCW Learning amp Talent Development

Implementing and sustaining process improvement

Great Leaders are Great Decision Makers

Empowering Decision-Making

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

Click to Launch

Click to Launch

LEA

DER

SHIP

EHRA

INST

ITUT

ION

AL G

OAL

Collaboration amp Teamwork Enhancement

Leading

Given the extraordinary low levels of engagement in the US workforce mdash a recent Gallup poll showed that 70 of employees are ldquonot engagedrdquo or ldquoactively disengagedrdquo at work mdash many leaders are looking for solutions To get more motivation from employees learn to do these three things well

Here is a list of things to do and not to do engage employees so they are able to perform spectacularly and build and improve your business

These are seven principles of public speaking that developed by media coach Richard Zeoli Keep them in mind the next time you find yourself presenting before a group

Format Article

Format Article

Format Article

Source hbrorg

Source Entrepreneurcom

Source amenetorg

Brought to you by UNCW Learning amp Talent Development

To motivate employees do 3 things well

14 Management Dorsquos and Donrsquots to Motivate Employees

The Seven Principles of Effective Public Speaking

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

Click to Launch

Click to Launch

DIV

ERSI

TY amp

INC

LUSI

ON

EHRA

INST

ITUT

ION

AL G

OAL

Collaboration amp Teamwork Enhancement

Diversity

Workforce diversity and inclusion promotes employee productivity retention team collaboration and commitment all of which ultimately add value to the services provided to clients Here are five strategies to help organizations develop and leverage their diversity programs

This article offers some concrete tips that are designed to engage employees at all levels within the organization Remember it is important to commit to the process value the thoughts and ideas of everyone and celebrate along the way

Presenting a unique approach for future company enhancement and employee success this publication is an essential reference for those interested in the effects of multicultural representation on both a company and its employees through professional growth and advancement

Format Article

Format Article

Format Book

Source gwb Lawfirm

Source Diversity Journal

Source UNCW Skillport

Brought to you by UNCW Learning amp Talent Development

5 Strategies for Promoting Diversity in the Workplace

10 Ways Employees can Support Diversity and Inclusion

ldquoImpact of Diversity on Organization and Career Developmentrdquo- Claretha Hughes

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

Click to Launch

Click to Launch

DIV

ERSI

TY amp

INC

LUSI

ON

EHRA

INST

ITUT

ION

AL G

OAL

Collaboration amp Teamwork Enhancement

Ethics

Workplace ethics and behavior are a crucial part of employment as both are aspects that can assist a company in its efforts to be profitable In fact ethics and behavior are just as important to most companies as performance as high morale and teamwork are two ingredients for success

Business decisions arenrsquot always black and white How can you trust that your workers will do the right thing

This activity book contains 50 exercises designed to engage individuals teams and groups in generating thought and discussion also included are fun exercises discussion questions essays activities and more

Format Article

Format Article

Format Book

Source Small Business

Source shrmorg

Source UNCW Skillport

Brought to you by UNCW Learning amp Talent Development

Workplace Ethics amp Behavior

Creating an Ethical Workplace

ldquoThe Business Ethics Activity Book 50 Exercises for Promoting Integrity at Workrdquo

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

Click to Launch

Click to Launch

DIV

ERSI

TY amp

INC

LUSI

ON

EHRA

INST

ITUT

ION

AL G

OAL

Collaboration amp Teamwork Enhancement

Respect

Ask anyone in your workplace what treatment they most want from their bosses and coworkers at work They will likely top their list with the desire for their employer and coworkers to treat them as if they have dignity and with respect Use these tips to create a respectful workplace

When Narayan Murthy founded Infosys his guiding principal was to treat employees and customers with respect Thatrsquos not just a good way to run a company Itrsquos also a good way to live your life

This book describes how working toward individual improvement produces better organizational results than traditional approaches that focus on collective improvement Readers are introduced to GRIT with a framework that can be applied in any workplace scenario and are provided with strategies for applying GRIT to communication and intra-office operations

Format Article

Format Video

Format Book

Source The Balance

Source UNCW Skillport

Source UNCW Skillport

Brought to you by UNCW Learning amp Talent Development

How to Demonstrate Respect in the Workplace

Leading with Respect

ldquoLeading With GRIT Inspiring Action and Accountability with Generosity Respect Integrity and Truthrdquo

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

Click to Launch

Click to Launch

Page 16: TABLE OF CONTENTS...and keep things running smoothly and peaceably. Ensuring clarity in communication is the responsibility of each individual, particularly since our performance is

SUBJ

ECT

MA

TTER

EX

PERT

ISE

EHRA

INST

ITUT

ION

AL G

OAL

Collaboration amp Teamwork Enhancement

Precision

How do you go about improving your accuracy so that you make less mistakes Here are 10 easy to follow ways that can lead you in the direction of more accurate work

Itrsquos hard to overstate the importance of creating business documents that are accurate attractive and polished Spend the time necessary to check that your documents have the correct tone and format and that facts are accurate

Improving accuracy in the workplace is best achieved with a careful and discerning companywide system of checks and balances Herersquos how to improve those systems in order to save money and improve quality

Format Article

Format Article

Format Article

Source Eagle Online

Source Small Business

Source Workchroncom

Brought to you by UNCW Learning amp Talent Development

Accuracy is Important hellip Always 10 Ways You Can Improve Yours

Six Things You Would Do When Proofing and Checking a Business Document

How to Improve Accuracy in the Workplace

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

Click to Launch

Click to Launch

ORG

AN

IZA

TIO

NEH

RA IN

STIT

UTIO

NAL

GO

AL

Collaboration amp Teamwork Enhancement

Productivity

Take action and start setting goals to increase your productivity Brian Tracy provides tips on how to stop procrastinating and get more done in less time

In this course yoursquoll consider how yoursquore spending your time now and what you can do to spend it more wisely and productively Yoursquoll also learn to block the time stealers use to-do lists and schedules and develop a regular habit of checking in with your plans to make sure yoursquore getting them done

Addressing the various activities that fall under the time management umbrella this guide reveals how to help others develop strategies for increased productivity and effectiveness

Format Article

Format Course

Format Book

Source briantracycom

Source UNCW Skillport

Source UNCW Skillport

Brought to you by UNCW Learning amp Talent Development

Plan Ahead and Increase Productivity

ldquoTime Management Quit Making Excuses and Make Time Insteadrdquo

ldquoTime Management Trainingrdquo

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

Click to Launch

Click to Launch

ORG

AN

IZA

TIO

NEH

RA IN

STIT

UTIO

NAL

GO

AL

Collaboration amp Teamwork Enhancement

Prioritizing

This international-selling book will teach you everything you need to know on how to get things done Time management expert Brian Tracy explains in his book how successful people focus on the most important tasks and making sure they get done

This Challenge Series exercise explores the symptoms of poor time management and looks at the techniques and tools that can be used to handle the problem

Feel like you never have enough hours in the day No matter what career and job role yoursquore in this guide delivers solutions for working better and faster getting rid of time-wasting distractions and ultimately reducing stress Yoursquoll see how to eliminate late nights at the office and spend more time with family friends mdash or even yourself

Format Book

Format Challenge

Format Article

Source Amazon

Source UNCW Skillport

Source MGT Studyguide

Brought to you by UNCW Learning amp Talent Development

ldquoEat That Frog 21 Great ways to stop procrastinatingrdquo

Getting Time under Control

ldquoSuccessful Time Management for Dummiesrdquo

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

Click to Launch

Click to Launch

ORG

AN

IZA

TIO

NEH

RA IN

STIT

UTIO

NAL

GO

AL

Collaboration amp Teamwork Enhancement

Coordination

Co-ordination is the essence of management and is implicit and inherent in all functions of management Co-ordination is an integral element or ingredient of all the managerial functions as discussed in this article Also be sure to check out the other articles on coordination while on the site

Organizational coordination and control is taking a systematic approach to figuring out if yoursquore doing what you wanted to be doing or not Itrsquos the part of planning after yoursquove decided what you wanted to be doing Here are some of the major approaches to organizational control and coordination

In order to achieve organizational objectives efficiently and effectively the managers have to give a common direction to group efforts and the working of different department through coordination

Format Article

Format Article

Format Article

Source MGT Studyguide

Source Management Help

Source Management Ideas

Brought to you by UNCW Learning amp Talent Development

Definition of Coordination

Management Function of Coordinating Controlling Overview of Basic Methods

Importance of Proper Coordination to Achieve Organizational Objectives

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

Click to Launch

Click to Launch

ORG

AN

IZA

TIO

NEH

RA IN

STIT

UTIO

NAL

GO

AL

Collaboration amp Teamwork Enhancement

Presentation

A professional work environment is one that results in a workplace full of highly competent respectful mature and accountable employees working towards a common goal Here are 10 Actions to Stimulate a Professional Work Environment

If you want to create and grow a successful company you need happy productive employees So whatrsquos the secret to keeping your employees content The key is to maintain a great work environment

Organizing your workplace is vital for your business to thrive long term Along with establishing a sense of structure and order an organized work environment promotes team spirit

Format Article

Format Article

Format Article

Source The Balance

Source Business News

Source Small Business

Brought to you by UNCW Learning amp Talent Development

Ten Ideas to Help Managers Create a Professional Work Environment

23 Ways to Create a Better Work Environment

Why Organizing the Workplace Is Important

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

Click to Launch

Click to Launch

CO

NTI

NU

OU

S IM

PRO

VEM

ENT

EHRA

INST

ITUT

ION

AL G

OAL

Collaboration amp Teamwork Enhancement

Service Orientation

To offer an even stronger customer experience spread these skills to your entire team Share this list with your employees and incorporate the skills into onboarding and training programs

This course will familiarize the individual with the basic role of the CSR and the environment in which he performs his duties including typical roles of the CSR in a support environment basic tasks accomplished by the CSR the support center and customerrsquos role in a support environment how the support center has evolved and company and support center best practices

What happens at the customer lsquotouch pointrsquo is the responsibility of upper management If they want to keep customers they need to lead out in the efforts to elevate customer service

Format Article

Format Course

Format ArticleBlog

Source Life Hack

Source UNCW Skillport

Source Leadon Blog

Brought to you by UNCW Learning amp Talent Development

The Ultimate List of Customer Service Skills that Managers Need to Master

The Customer Service Representative (CSR)

5 Leadership Practices for Improving Customer Service

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

Click to Launch

Click to Launch

CO

NTI

NU

OU

S IM

PRO

VEM

ENT

EHRA

INST

ITUT

ION

AL G

OAL

Collaboration amp Teamwork Enhancement

Compliance

With expanded regulations going into effect in many industries including insurance organizations must not only show that they have compliance and ethics programs in place but also be able to demonstrate that their programs are working Here are some insights on how to demonstrate your programrsquos worth

Definitions of compliance risk and quality An easy to follow PowerPoint on why we all need to be on the same page

If there is a regulation that you know you are hazy on read it before you leave the office Or if you know you need to be a better communicator google it and see how others communicate These are just a few tips on how to integrate compliance and continuous improvement into your work-life

Format Article

Format Article

Format Article

Source Property Causeality

Source Health Lawyers

Source Compliance and Ethics

Brought to you by UNCW Learning amp Talent Development

Ethics and Compliance in the Workplace

Compliance Risk Management and Quality Assurance

Compliance and Continuous Improvement

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

Click to Launch

Click to Launch

CO

NTI

NU

OU

S IM

PRO

VEM

ENT

EHRA

INST

ITUT

ION

AL G

OAL

Collaboration amp Teamwork Enhancement

Safety

Whether you work at a business manage it or own it you all have the same goal--- you donrsquot want anyone to get hurt on the job And therersquos something each of us can do to make sure we all go home as whole as when we started the day Here are 10 steps to a safe and healthy workplace

The foundation of any successful workplace safety effort is one that encourages employees to identify unsafe behaviors and opportunities for improvement Herersquos the Top 10 Workplace Safety Tips Every Employee Should Know to help you inform your own workers and create a workplace safety environment

National Safety Council consultants identify what they see repeatedly when auditing worksites

Format Article

Format Article

Format Article

Source Safe Works

Source arbillcom

Source Safety and Health

Brought to you by UNCW Learning amp Talent Development

Create a Safe and Healthy Workplace

Top 10 Workplace Safety Tips Every Employee Should Know

7 common workplace safety hazards

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

Click to Launch

Click to Launch

LEA

DER

SHIP

EHRA

INST

ITUT

ION

AL G

OAL

Collaboration amp Teamwork Enhancement

Oversight

Root Cause Analysis (RCA) is a popular and often-used technique that helps people answer the question of why the problem occurred in the first place It seeks to identify the origin of a problem using a specific set of steps with associated tools to find the primary cause of the problem

This 3 Things post offers up three things that you can do to help you deliver great work time and time again

If you are a leader you are first and foremost tasked with delivering results Continuously delivering results can prove challenging There are numerous obstacles objections and setbacks to deal with At the same time your ability to deliver results can be enhanced by doing some simple things

Format Article

Format Article

Format Article

Source Mind Tools

Source Productivityist

Source Goals and Achievments

Brought to you by UNCW Learning amp Talent Development

Root Cause Analysis Tracing a Problem to its Origins

3 Things You Can Do To Consistently Deliver Great Work

Delivering Results As A Leader

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

Click to Launch

Click to Launch

LEA

DER

SHIP

EHRA

INST

ITUT

ION

AL G

OAL

Collaboration amp Teamwork Enhancement

Goal-setting

For people in management roles goal setting is absolutely essential to motivating employees Learn about SMART goals and how to use them efficiently

Only 3 of adults have clear written specific measurable time-bounded goals and by every statistic they accomplish ten times as much as people with no goals at all Why is it then that most people have no goals Brian Tracy answers this by debunking 5 myths people have when it comes to setting goals

Featuring worksheets quizzes and other practical tools this guide gives readers powerful techniques they can use to set a goal make a plan and acquire the resources and power necessary to achieve their objective

Format Article

Format Article

Format Book

Source Brian Tracy Int

Source BrianTraceycom

Source UNCW SkillPort

Brought to you by UNCW Learning amp Talent Development

5 Tips For Motivating Employees SMART Goal Setting For Managers

Setting Goals and Objectives- 5 myths

Goal Setting How to Create an Action Plan and Achieve Your Goals Second Edition

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

Click to Launch

Click to Launch

LEA

DER

SHIP

EHRA

INST

ITUT

ION

AL G

OAL

Collaboration amp Teamwork Enhancement

Manage Talent

Every organization has nuances within its performance management system such as the use of rating scales competencies weighting overall rating and so on Therefore here are some general guidelines and tips Many clients find these helpful when incorporating ldquocalibrationrdquo meetings into their performance management process

Some of the best informal learning occurs from consistent and candid performance feedback Learn to practice this skill effectively in your workplace

Guiding managers through every step of the coaching process from problem solving to developing accountability this clear and practical book is an invaluable tool that will help all leaders coach employees colleagues and themselves to excellence

Format Article

Format Article

Format Book

Source Work Force

Source tdorg

Source UNCW Skillport

Brought to you by UNCW Learning amp Talent Development

Dear workforce how should we conduct performance-appraisal lsquocalibrationrsquo meetings with managers

Delivering Effective Performance Feedback

ldquoA managerrsquos guide to coaching ndash simple and effective ways to get the best out of your employees employeesrdquo

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

Click to Launch

Click to Launch

LEA

DER

SHIP

EHRA

INST

ITUT

ION

AL G

OAL

Collaboration amp Teamwork Enhancement

Decision-Making

In this course yoursquoll learn how to keep the improvement on track using key principles of project management and yoursquoll discover tactics for embedding the improvement deep in the operations of your organization

This article will explore three crucial qualities that great leaders must develop to become great decision-makers emotional intelligence the ability to handle uncertainty and the ability to weigh evidence with intuition

To decentralize decisions to people closest to the problem requires that they have information from above that provides context The information transfer should be two-way and continuous Decentralized decision-makers tend to own their decisions

Format Course

Format Article

Format Video

Source UNCW Skillport

Source Pepperdineedu

Source UNCW Skillport

Brought to you by UNCW Learning amp Talent Development

Implementing and sustaining process improvement

Great Leaders are Great Decision Makers

Empowering Decision-Making

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

Click to Launch

Click to Launch

LEA

DER

SHIP

EHRA

INST

ITUT

ION

AL G

OAL

Collaboration amp Teamwork Enhancement

Leading

Given the extraordinary low levels of engagement in the US workforce mdash a recent Gallup poll showed that 70 of employees are ldquonot engagedrdquo or ldquoactively disengagedrdquo at work mdash many leaders are looking for solutions To get more motivation from employees learn to do these three things well

Here is a list of things to do and not to do engage employees so they are able to perform spectacularly and build and improve your business

These are seven principles of public speaking that developed by media coach Richard Zeoli Keep them in mind the next time you find yourself presenting before a group

Format Article

Format Article

Format Article

Source hbrorg

Source Entrepreneurcom

Source amenetorg

Brought to you by UNCW Learning amp Talent Development

To motivate employees do 3 things well

14 Management Dorsquos and Donrsquots to Motivate Employees

The Seven Principles of Effective Public Speaking

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

Click to Launch

Click to Launch

DIV

ERSI

TY amp

INC

LUSI

ON

EHRA

INST

ITUT

ION

AL G

OAL

Collaboration amp Teamwork Enhancement

Diversity

Workforce diversity and inclusion promotes employee productivity retention team collaboration and commitment all of which ultimately add value to the services provided to clients Here are five strategies to help organizations develop and leverage their diversity programs

This article offers some concrete tips that are designed to engage employees at all levels within the organization Remember it is important to commit to the process value the thoughts and ideas of everyone and celebrate along the way

Presenting a unique approach for future company enhancement and employee success this publication is an essential reference for those interested in the effects of multicultural representation on both a company and its employees through professional growth and advancement

Format Article

Format Article

Format Book

Source gwb Lawfirm

Source Diversity Journal

Source UNCW Skillport

Brought to you by UNCW Learning amp Talent Development

5 Strategies for Promoting Diversity in the Workplace

10 Ways Employees can Support Diversity and Inclusion

ldquoImpact of Diversity on Organization and Career Developmentrdquo- Claretha Hughes

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

Click to Launch

Click to Launch

DIV

ERSI

TY amp

INC

LUSI

ON

EHRA

INST

ITUT

ION

AL G

OAL

Collaboration amp Teamwork Enhancement

Ethics

Workplace ethics and behavior are a crucial part of employment as both are aspects that can assist a company in its efforts to be profitable In fact ethics and behavior are just as important to most companies as performance as high morale and teamwork are two ingredients for success

Business decisions arenrsquot always black and white How can you trust that your workers will do the right thing

This activity book contains 50 exercises designed to engage individuals teams and groups in generating thought and discussion also included are fun exercises discussion questions essays activities and more

Format Article

Format Article

Format Book

Source Small Business

Source shrmorg

Source UNCW Skillport

Brought to you by UNCW Learning amp Talent Development

Workplace Ethics amp Behavior

Creating an Ethical Workplace

ldquoThe Business Ethics Activity Book 50 Exercises for Promoting Integrity at Workrdquo

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

Click to Launch

Click to Launch

DIV

ERSI

TY amp

INC

LUSI

ON

EHRA

INST

ITUT

ION

AL G

OAL

Collaboration amp Teamwork Enhancement

Respect

Ask anyone in your workplace what treatment they most want from their bosses and coworkers at work They will likely top their list with the desire for their employer and coworkers to treat them as if they have dignity and with respect Use these tips to create a respectful workplace

When Narayan Murthy founded Infosys his guiding principal was to treat employees and customers with respect Thatrsquos not just a good way to run a company Itrsquos also a good way to live your life

This book describes how working toward individual improvement produces better organizational results than traditional approaches that focus on collective improvement Readers are introduced to GRIT with a framework that can be applied in any workplace scenario and are provided with strategies for applying GRIT to communication and intra-office operations

Format Article

Format Video

Format Book

Source The Balance

Source UNCW Skillport

Source UNCW Skillport

Brought to you by UNCW Learning amp Talent Development

How to Demonstrate Respect in the Workplace

Leading with Respect

ldquoLeading With GRIT Inspiring Action and Accountability with Generosity Respect Integrity and Truthrdquo

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

Click to Launch

Click to Launch

Page 17: TABLE OF CONTENTS...and keep things running smoothly and peaceably. Ensuring clarity in communication is the responsibility of each individual, particularly since our performance is

ORG

AN

IZA

TIO

NEH

RA IN

STIT

UTIO

NAL

GO

AL

Collaboration amp Teamwork Enhancement

Productivity

Take action and start setting goals to increase your productivity Brian Tracy provides tips on how to stop procrastinating and get more done in less time

In this course yoursquoll consider how yoursquore spending your time now and what you can do to spend it more wisely and productively Yoursquoll also learn to block the time stealers use to-do lists and schedules and develop a regular habit of checking in with your plans to make sure yoursquore getting them done

Addressing the various activities that fall under the time management umbrella this guide reveals how to help others develop strategies for increased productivity and effectiveness

Format Article

Format Course

Format Book

Source briantracycom

Source UNCW Skillport

Source UNCW Skillport

Brought to you by UNCW Learning amp Talent Development

Plan Ahead and Increase Productivity

ldquoTime Management Quit Making Excuses and Make Time Insteadrdquo

ldquoTime Management Trainingrdquo

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

Click to Launch

Click to Launch

ORG

AN

IZA

TIO

NEH

RA IN

STIT

UTIO

NAL

GO

AL

Collaboration amp Teamwork Enhancement

Prioritizing

This international-selling book will teach you everything you need to know on how to get things done Time management expert Brian Tracy explains in his book how successful people focus on the most important tasks and making sure they get done

This Challenge Series exercise explores the symptoms of poor time management and looks at the techniques and tools that can be used to handle the problem

Feel like you never have enough hours in the day No matter what career and job role yoursquore in this guide delivers solutions for working better and faster getting rid of time-wasting distractions and ultimately reducing stress Yoursquoll see how to eliminate late nights at the office and spend more time with family friends mdash or even yourself

Format Book

Format Challenge

Format Article

Source Amazon

Source UNCW Skillport

Source MGT Studyguide

Brought to you by UNCW Learning amp Talent Development

ldquoEat That Frog 21 Great ways to stop procrastinatingrdquo

Getting Time under Control

ldquoSuccessful Time Management for Dummiesrdquo

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

Click to Launch

Click to Launch

ORG

AN

IZA

TIO

NEH

RA IN

STIT

UTIO

NAL

GO

AL

Collaboration amp Teamwork Enhancement

Coordination

Co-ordination is the essence of management and is implicit and inherent in all functions of management Co-ordination is an integral element or ingredient of all the managerial functions as discussed in this article Also be sure to check out the other articles on coordination while on the site

Organizational coordination and control is taking a systematic approach to figuring out if yoursquore doing what you wanted to be doing or not Itrsquos the part of planning after yoursquove decided what you wanted to be doing Here are some of the major approaches to organizational control and coordination

In order to achieve organizational objectives efficiently and effectively the managers have to give a common direction to group efforts and the working of different department through coordination

Format Article

Format Article

Format Article

Source MGT Studyguide

Source Management Help

Source Management Ideas

Brought to you by UNCW Learning amp Talent Development

Definition of Coordination

Management Function of Coordinating Controlling Overview of Basic Methods

Importance of Proper Coordination to Achieve Organizational Objectives

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

Click to Launch

Click to Launch

ORG

AN

IZA

TIO

NEH

RA IN

STIT

UTIO

NAL

GO

AL

Collaboration amp Teamwork Enhancement

Presentation

A professional work environment is one that results in a workplace full of highly competent respectful mature and accountable employees working towards a common goal Here are 10 Actions to Stimulate a Professional Work Environment

If you want to create and grow a successful company you need happy productive employees So whatrsquos the secret to keeping your employees content The key is to maintain a great work environment

Organizing your workplace is vital for your business to thrive long term Along with establishing a sense of structure and order an organized work environment promotes team spirit

Format Article

Format Article

Format Article

Source The Balance

Source Business News

Source Small Business

Brought to you by UNCW Learning amp Talent Development

Ten Ideas to Help Managers Create a Professional Work Environment

23 Ways to Create a Better Work Environment

Why Organizing the Workplace Is Important

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

Click to Launch

Click to Launch

CO

NTI

NU

OU

S IM

PRO

VEM

ENT

EHRA

INST

ITUT

ION

AL G

OAL

Collaboration amp Teamwork Enhancement

Service Orientation

To offer an even stronger customer experience spread these skills to your entire team Share this list with your employees and incorporate the skills into onboarding and training programs

This course will familiarize the individual with the basic role of the CSR and the environment in which he performs his duties including typical roles of the CSR in a support environment basic tasks accomplished by the CSR the support center and customerrsquos role in a support environment how the support center has evolved and company and support center best practices

What happens at the customer lsquotouch pointrsquo is the responsibility of upper management If they want to keep customers they need to lead out in the efforts to elevate customer service

Format Article

Format Course

Format ArticleBlog

Source Life Hack

Source UNCW Skillport

Source Leadon Blog

Brought to you by UNCW Learning amp Talent Development

The Ultimate List of Customer Service Skills that Managers Need to Master

The Customer Service Representative (CSR)

5 Leadership Practices for Improving Customer Service

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

Click to Launch

Click to Launch

CO

NTI

NU

OU

S IM

PRO

VEM

ENT

EHRA

INST

ITUT

ION

AL G

OAL

Collaboration amp Teamwork Enhancement

Compliance

With expanded regulations going into effect in many industries including insurance organizations must not only show that they have compliance and ethics programs in place but also be able to demonstrate that their programs are working Here are some insights on how to demonstrate your programrsquos worth

Definitions of compliance risk and quality An easy to follow PowerPoint on why we all need to be on the same page

If there is a regulation that you know you are hazy on read it before you leave the office Or if you know you need to be a better communicator google it and see how others communicate These are just a few tips on how to integrate compliance and continuous improvement into your work-life

Format Article

Format Article

Format Article

Source Property Causeality

Source Health Lawyers

Source Compliance and Ethics

Brought to you by UNCW Learning amp Talent Development

Ethics and Compliance in the Workplace

Compliance Risk Management and Quality Assurance

Compliance and Continuous Improvement

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

Click to Launch

Click to Launch

CO

NTI

NU

OU

S IM

PRO

VEM

ENT

EHRA

INST

ITUT

ION

AL G

OAL

Collaboration amp Teamwork Enhancement

Safety

Whether you work at a business manage it or own it you all have the same goal--- you donrsquot want anyone to get hurt on the job And therersquos something each of us can do to make sure we all go home as whole as when we started the day Here are 10 steps to a safe and healthy workplace

The foundation of any successful workplace safety effort is one that encourages employees to identify unsafe behaviors and opportunities for improvement Herersquos the Top 10 Workplace Safety Tips Every Employee Should Know to help you inform your own workers and create a workplace safety environment

National Safety Council consultants identify what they see repeatedly when auditing worksites

Format Article

Format Article

Format Article

Source Safe Works

Source arbillcom

Source Safety and Health

Brought to you by UNCW Learning amp Talent Development

Create a Safe and Healthy Workplace

Top 10 Workplace Safety Tips Every Employee Should Know

7 common workplace safety hazards

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

Click to Launch

Click to Launch

LEA

DER

SHIP

EHRA

INST

ITUT

ION

AL G

OAL

Collaboration amp Teamwork Enhancement

Oversight

Root Cause Analysis (RCA) is a popular and often-used technique that helps people answer the question of why the problem occurred in the first place It seeks to identify the origin of a problem using a specific set of steps with associated tools to find the primary cause of the problem

This 3 Things post offers up three things that you can do to help you deliver great work time and time again

If you are a leader you are first and foremost tasked with delivering results Continuously delivering results can prove challenging There are numerous obstacles objections and setbacks to deal with At the same time your ability to deliver results can be enhanced by doing some simple things

Format Article

Format Article

Format Article

Source Mind Tools

Source Productivityist

Source Goals and Achievments

Brought to you by UNCW Learning amp Talent Development

Root Cause Analysis Tracing a Problem to its Origins

3 Things You Can Do To Consistently Deliver Great Work

Delivering Results As A Leader

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

Click to Launch

Click to Launch

LEA

DER

SHIP

EHRA

INST

ITUT

ION

AL G

OAL

Collaboration amp Teamwork Enhancement

Goal-setting

For people in management roles goal setting is absolutely essential to motivating employees Learn about SMART goals and how to use them efficiently

Only 3 of adults have clear written specific measurable time-bounded goals and by every statistic they accomplish ten times as much as people with no goals at all Why is it then that most people have no goals Brian Tracy answers this by debunking 5 myths people have when it comes to setting goals

Featuring worksheets quizzes and other practical tools this guide gives readers powerful techniques they can use to set a goal make a plan and acquire the resources and power necessary to achieve their objective

Format Article

Format Article

Format Book

Source Brian Tracy Int

Source BrianTraceycom

Source UNCW SkillPort

Brought to you by UNCW Learning amp Talent Development

5 Tips For Motivating Employees SMART Goal Setting For Managers

Setting Goals and Objectives- 5 myths

Goal Setting How to Create an Action Plan and Achieve Your Goals Second Edition

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

Click to Launch

Click to Launch

LEA

DER

SHIP

EHRA

INST

ITUT

ION

AL G

OAL

Collaboration amp Teamwork Enhancement

Manage Talent

Every organization has nuances within its performance management system such as the use of rating scales competencies weighting overall rating and so on Therefore here are some general guidelines and tips Many clients find these helpful when incorporating ldquocalibrationrdquo meetings into their performance management process

Some of the best informal learning occurs from consistent and candid performance feedback Learn to practice this skill effectively in your workplace

Guiding managers through every step of the coaching process from problem solving to developing accountability this clear and practical book is an invaluable tool that will help all leaders coach employees colleagues and themselves to excellence

Format Article

Format Article

Format Book

Source Work Force

Source tdorg

Source UNCW Skillport

Brought to you by UNCW Learning amp Talent Development

Dear workforce how should we conduct performance-appraisal lsquocalibrationrsquo meetings with managers

Delivering Effective Performance Feedback

ldquoA managerrsquos guide to coaching ndash simple and effective ways to get the best out of your employees employeesrdquo

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

Click to Launch

Click to Launch

LEA

DER

SHIP

EHRA

INST

ITUT

ION

AL G

OAL

Collaboration amp Teamwork Enhancement

Decision-Making

In this course yoursquoll learn how to keep the improvement on track using key principles of project management and yoursquoll discover tactics for embedding the improvement deep in the operations of your organization

This article will explore three crucial qualities that great leaders must develop to become great decision-makers emotional intelligence the ability to handle uncertainty and the ability to weigh evidence with intuition

To decentralize decisions to people closest to the problem requires that they have information from above that provides context The information transfer should be two-way and continuous Decentralized decision-makers tend to own their decisions

Format Course

Format Article

Format Video

Source UNCW Skillport

Source Pepperdineedu

Source UNCW Skillport

Brought to you by UNCW Learning amp Talent Development

Implementing and sustaining process improvement

Great Leaders are Great Decision Makers

Empowering Decision-Making

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

Click to Launch

Click to Launch

LEA

DER

SHIP

EHRA

INST

ITUT

ION

AL G

OAL

Collaboration amp Teamwork Enhancement

Leading

Given the extraordinary low levels of engagement in the US workforce mdash a recent Gallup poll showed that 70 of employees are ldquonot engagedrdquo or ldquoactively disengagedrdquo at work mdash many leaders are looking for solutions To get more motivation from employees learn to do these three things well

Here is a list of things to do and not to do engage employees so they are able to perform spectacularly and build and improve your business

These are seven principles of public speaking that developed by media coach Richard Zeoli Keep them in mind the next time you find yourself presenting before a group

Format Article

Format Article

Format Article

Source hbrorg

Source Entrepreneurcom

Source amenetorg

Brought to you by UNCW Learning amp Talent Development

To motivate employees do 3 things well

14 Management Dorsquos and Donrsquots to Motivate Employees

The Seven Principles of Effective Public Speaking

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

Click to Launch

Click to Launch

DIV

ERSI

TY amp

INC

LUSI

ON

EHRA

INST

ITUT

ION

AL G

OAL

Collaboration amp Teamwork Enhancement

Diversity

Workforce diversity and inclusion promotes employee productivity retention team collaboration and commitment all of which ultimately add value to the services provided to clients Here are five strategies to help organizations develop and leverage their diversity programs

This article offers some concrete tips that are designed to engage employees at all levels within the organization Remember it is important to commit to the process value the thoughts and ideas of everyone and celebrate along the way

Presenting a unique approach for future company enhancement and employee success this publication is an essential reference for those interested in the effects of multicultural representation on both a company and its employees through professional growth and advancement

Format Article

Format Article

Format Book

Source gwb Lawfirm

Source Diversity Journal

Source UNCW Skillport

Brought to you by UNCW Learning amp Talent Development

5 Strategies for Promoting Diversity in the Workplace

10 Ways Employees can Support Diversity and Inclusion

ldquoImpact of Diversity on Organization and Career Developmentrdquo- Claretha Hughes

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

Click to Launch

Click to Launch

DIV

ERSI

TY amp

INC

LUSI

ON

EHRA

INST

ITUT

ION

AL G

OAL

Collaboration amp Teamwork Enhancement

Ethics

Workplace ethics and behavior are a crucial part of employment as both are aspects that can assist a company in its efforts to be profitable In fact ethics and behavior are just as important to most companies as performance as high morale and teamwork are two ingredients for success

Business decisions arenrsquot always black and white How can you trust that your workers will do the right thing

This activity book contains 50 exercises designed to engage individuals teams and groups in generating thought and discussion also included are fun exercises discussion questions essays activities and more

Format Article

Format Article

Format Book

Source Small Business

Source shrmorg

Source UNCW Skillport

Brought to you by UNCW Learning amp Talent Development

Workplace Ethics amp Behavior

Creating an Ethical Workplace

ldquoThe Business Ethics Activity Book 50 Exercises for Promoting Integrity at Workrdquo

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

Click to Launch

Click to Launch

DIV

ERSI

TY amp

INC

LUSI

ON

EHRA

INST

ITUT

ION

AL G

OAL

Collaboration amp Teamwork Enhancement

Respect

Ask anyone in your workplace what treatment they most want from their bosses and coworkers at work They will likely top their list with the desire for their employer and coworkers to treat them as if they have dignity and with respect Use these tips to create a respectful workplace

When Narayan Murthy founded Infosys his guiding principal was to treat employees and customers with respect Thatrsquos not just a good way to run a company Itrsquos also a good way to live your life

This book describes how working toward individual improvement produces better organizational results than traditional approaches that focus on collective improvement Readers are introduced to GRIT with a framework that can be applied in any workplace scenario and are provided with strategies for applying GRIT to communication and intra-office operations

Format Article

Format Video

Format Book

Source The Balance

Source UNCW Skillport

Source UNCW Skillport

Brought to you by UNCW Learning amp Talent Development

How to Demonstrate Respect in the Workplace

Leading with Respect

ldquoLeading With GRIT Inspiring Action and Accountability with Generosity Respect Integrity and Truthrdquo

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

Click to Launch

Click to Launch

Page 18: TABLE OF CONTENTS...and keep things running smoothly and peaceably. Ensuring clarity in communication is the responsibility of each individual, particularly since our performance is

ORG

AN

IZA

TIO

NEH

RA IN

STIT

UTIO

NAL

GO

AL

Collaboration amp Teamwork Enhancement

Prioritizing

This international-selling book will teach you everything you need to know on how to get things done Time management expert Brian Tracy explains in his book how successful people focus on the most important tasks and making sure they get done

This Challenge Series exercise explores the symptoms of poor time management and looks at the techniques and tools that can be used to handle the problem

Feel like you never have enough hours in the day No matter what career and job role yoursquore in this guide delivers solutions for working better and faster getting rid of time-wasting distractions and ultimately reducing stress Yoursquoll see how to eliminate late nights at the office and spend more time with family friends mdash or even yourself

Format Book

Format Challenge

Format Article

Source Amazon

Source UNCW Skillport

Source MGT Studyguide

Brought to you by UNCW Learning amp Talent Development

ldquoEat That Frog 21 Great ways to stop procrastinatingrdquo

Getting Time under Control

ldquoSuccessful Time Management for Dummiesrdquo

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

Click to Launch

Click to Launch

ORG

AN

IZA

TIO

NEH

RA IN

STIT

UTIO

NAL

GO

AL

Collaboration amp Teamwork Enhancement

Coordination

Co-ordination is the essence of management and is implicit and inherent in all functions of management Co-ordination is an integral element or ingredient of all the managerial functions as discussed in this article Also be sure to check out the other articles on coordination while on the site

Organizational coordination and control is taking a systematic approach to figuring out if yoursquore doing what you wanted to be doing or not Itrsquos the part of planning after yoursquove decided what you wanted to be doing Here are some of the major approaches to organizational control and coordination

In order to achieve organizational objectives efficiently and effectively the managers have to give a common direction to group efforts and the working of different department through coordination

Format Article

Format Article

Format Article

Source MGT Studyguide

Source Management Help

Source Management Ideas

Brought to you by UNCW Learning amp Talent Development

Definition of Coordination

Management Function of Coordinating Controlling Overview of Basic Methods

Importance of Proper Coordination to Achieve Organizational Objectives

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

Click to Launch

Click to Launch

ORG

AN

IZA

TIO

NEH

RA IN

STIT

UTIO

NAL

GO

AL

Collaboration amp Teamwork Enhancement

Presentation

A professional work environment is one that results in a workplace full of highly competent respectful mature and accountable employees working towards a common goal Here are 10 Actions to Stimulate a Professional Work Environment

If you want to create and grow a successful company you need happy productive employees So whatrsquos the secret to keeping your employees content The key is to maintain a great work environment

Organizing your workplace is vital for your business to thrive long term Along with establishing a sense of structure and order an organized work environment promotes team spirit

Format Article

Format Article

Format Article

Source The Balance

Source Business News

Source Small Business

Brought to you by UNCW Learning amp Talent Development

Ten Ideas to Help Managers Create a Professional Work Environment

23 Ways to Create a Better Work Environment

Why Organizing the Workplace Is Important

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

Click to Launch

Click to Launch

CO

NTI

NU

OU

S IM

PRO

VEM

ENT

EHRA

INST

ITUT

ION

AL G

OAL

Collaboration amp Teamwork Enhancement

Service Orientation

To offer an even stronger customer experience spread these skills to your entire team Share this list with your employees and incorporate the skills into onboarding and training programs

This course will familiarize the individual with the basic role of the CSR and the environment in which he performs his duties including typical roles of the CSR in a support environment basic tasks accomplished by the CSR the support center and customerrsquos role in a support environment how the support center has evolved and company and support center best practices

What happens at the customer lsquotouch pointrsquo is the responsibility of upper management If they want to keep customers they need to lead out in the efforts to elevate customer service

Format Article

Format Course

Format ArticleBlog

Source Life Hack

Source UNCW Skillport

Source Leadon Blog

Brought to you by UNCW Learning amp Talent Development

The Ultimate List of Customer Service Skills that Managers Need to Master

The Customer Service Representative (CSR)

5 Leadership Practices for Improving Customer Service

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

Click to Launch

Click to Launch

CO

NTI

NU

OU

S IM

PRO

VEM

ENT

EHRA

INST

ITUT

ION

AL G

OAL

Collaboration amp Teamwork Enhancement

Compliance

With expanded regulations going into effect in many industries including insurance organizations must not only show that they have compliance and ethics programs in place but also be able to demonstrate that their programs are working Here are some insights on how to demonstrate your programrsquos worth

Definitions of compliance risk and quality An easy to follow PowerPoint on why we all need to be on the same page

If there is a regulation that you know you are hazy on read it before you leave the office Or if you know you need to be a better communicator google it and see how others communicate These are just a few tips on how to integrate compliance and continuous improvement into your work-life

Format Article

Format Article

Format Article

Source Property Causeality

Source Health Lawyers

Source Compliance and Ethics

Brought to you by UNCW Learning amp Talent Development

Ethics and Compliance in the Workplace

Compliance Risk Management and Quality Assurance

Compliance and Continuous Improvement

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

Click to Launch

Click to Launch

CO

NTI

NU

OU

S IM

PRO

VEM

ENT

EHRA

INST

ITUT

ION

AL G

OAL

Collaboration amp Teamwork Enhancement

Safety

Whether you work at a business manage it or own it you all have the same goal--- you donrsquot want anyone to get hurt on the job And therersquos something each of us can do to make sure we all go home as whole as when we started the day Here are 10 steps to a safe and healthy workplace

The foundation of any successful workplace safety effort is one that encourages employees to identify unsafe behaviors and opportunities for improvement Herersquos the Top 10 Workplace Safety Tips Every Employee Should Know to help you inform your own workers and create a workplace safety environment

National Safety Council consultants identify what they see repeatedly when auditing worksites

Format Article

Format Article

Format Article

Source Safe Works

Source arbillcom

Source Safety and Health

Brought to you by UNCW Learning amp Talent Development

Create a Safe and Healthy Workplace

Top 10 Workplace Safety Tips Every Employee Should Know

7 common workplace safety hazards

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

Click to Launch

Click to Launch

LEA

DER

SHIP

EHRA

INST

ITUT

ION

AL G

OAL

Collaboration amp Teamwork Enhancement

Oversight

Root Cause Analysis (RCA) is a popular and often-used technique that helps people answer the question of why the problem occurred in the first place It seeks to identify the origin of a problem using a specific set of steps with associated tools to find the primary cause of the problem

This 3 Things post offers up three things that you can do to help you deliver great work time and time again

If you are a leader you are first and foremost tasked with delivering results Continuously delivering results can prove challenging There are numerous obstacles objections and setbacks to deal with At the same time your ability to deliver results can be enhanced by doing some simple things

Format Article

Format Article

Format Article

Source Mind Tools

Source Productivityist

Source Goals and Achievments

Brought to you by UNCW Learning amp Talent Development

Root Cause Analysis Tracing a Problem to its Origins

3 Things You Can Do To Consistently Deliver Great Work

Delivering Results As A Leader

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

Click to Launch

Click to Launch

LEA

DER

SHIP

EHRA

INST

ITUT

ION

AL G

OAL

Collaboration amp Teamwork Enhancement

Goal-setting

For people in management roles goal setting is absolutely essential to motivating employees Learn about SMART goals and how to use them efficiently

Only 3 of adults have clear written specific measurable time-bounded goals and by every statistic they accomplish ten times as much as people with no goals at all Why is it then that most people have no goals Brian Tracy answers this by debunking 5 myths people have when it comes to setting goals

Featuring worksheets quizzes and other practical tools this guide gives readers powerful techniques they can use to set a goal make a plan and acquire the resources and power necessary to achieve their objective

Format Article

Format Article

Format Book

Source Brian Tracy Int

Source BrianTraceycom

Source UNCW SkillPort

Brought to you by UNCW Learning amp Talent Development

5 Tips For Motivating Employees SMART Goal Setting For Managers

Setting Goals and Objectives- 5 myths

Goal Setting How to Create an Action Plan and Achieve Your Goals Second Edition

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

Click to Launch

Click to Launch

LEA

DER

SHIP

EHRA

INST

ITUT

ION

AL G

OAL

Collaboration amp Teamwork Enhancement

Manage Talent

Every organization has nuances within its performance management system such as the use of rating scales competencies weighting overall rating and so on Therefore here are some general guidelines and tips Many clients find these helpful when incorporating ldquocalibrationrdquo meetings into their performance management process

Some of the best informal learning occurs from consistent and candid performance feedback Learn to practice this skill effectively in your workplace

Guiding managers through every step of the coaching process from problem solving to developing accountability this clear and practical book is an invaluable tool that will help all leaders coach employees colleagues and themselves to excellence

Format Article

Format Article

Format Book

Source Work Force

Source tdorg

Source UNCW Skillport

Brought to you by UNCW Learning amp Talent Development

Dear workforce how should we conduct performance-appraisal lsquocalibrationrsquo meetings with managers

Delivering Effective Performance Feedback

ldquoA managerrsquos guide to coaching ndash simple and effective ways to get the best out of your employees employeesrdquo

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

Click to Launch

Click to Launch

LEA

DER

SHIP

EHRA

INST

ITUT

ION

AL G

OAL

Collaboration amp Teamwork Enhancement

Decision-Making

In this course yoursquoll learn how to keep the improvement on track using key principles of project management and yoursquoll discover tactics for embedding the improvement deep in the operations of your organization

This article will explore three crucial qualities that great leaders must develop to become great decision-makers emotional intelligence the ability to handle uncertainty and the ability to weigh evidence with intuition

To decentralize decisions to people closest to the problem requires that they have information from above that provides context The information transfer should be two-way and continuous Decentralized decision-makers tend to own their decisions

Format Course

Format Article

Format Video

Source UNCW Skillport

Source Pepperdineedu

Source UNCW Skillport

Brought to you by UNCW Learning amp Talent Development

Implementing and sustaining process improvement

Great Leaders are Great Decision Makers

Empowering Decision-Making

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

Click to Launch

Click to Launch

LEA

DER

SHIP

EHRA

INST

ITUT

ION

AL G

OAL

Collaboration amp Teamwork Enhancement

Leading

Given the extraordinary low levels of engagement in the US workforce mdash a recent Gallup poll showed that 70 of employees are ldquonot engagedrdquo or ldquoactively disengagedrdquo at work mdash many leaders are looking for solutions To get more motivation from employees learn to do these three things well

Here is a list of things to do and not to do engage employees so they are able to perform spectacularly and build and improve your business

These are seven principles of public speaking that developed by media coach Richard Zeoli Keep them in mind the next time you find yourself presenting before a group

Format Article

Format Article

Format Article

Source hbrorg

Source Entrepreneurcom

Source amenetorg

Brought to you by UNCW Learning amp Talent Development

To motivate employees do 3 things well

14 Management Dorsquos and Donrsquots to Motivate Employees

The Seven Principles of Effective Public Speaking

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

Click to Launch

Click to Launch

DIV

ERSI

TY amp

INC

LUSI

ON

EHRA

INST

ITUT

ION

AL G

OAL

Collaboration amp Teamwork Enhancement

Diversity

Workforce diversity and inclusion promotes employee productivity retention team collaboration and commitment all of which ultimately add value to the services provided to clients Here are five strategies to help organizations develop and leverage their diversity programs

This article offers some concrete tips that are designed to engage employees at all levels within the organization Remember it is important to commit to the process value the thoughts and ideas of everyone and celebrate along the way

Presenting a unique approach for future company enhancement and employee success this publication is an essential reference for those interested in the effects of multicultural representation on both a company and its employees through professional growth and advancement

Format Article

Format Article

Format Book

Source gwb Lawfirm

Source Diversity Journal

Source UNCW Skillport

Brought to you by UNCW Learning amp Talent Development

5 Strategies for Promoting Diversity in the Workplace

10 Ways Employees can Support Diversity and Inclusion

ldquoImpact of Diversity on Organization and Career Developmentrdquo- Claretha Hughes

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

Click to Launch

Click to Launch

DIV

ERSI

TY amp

INC

LUSI

ON

EHRA

INST

ITUT

ION

AL G

OAL

Collaboration amp Teamwork Enhancement

Ethics

Workplace ethics and behavior are a crucial part of employment as both are aspects that can assist a company in its efforts to be profitable In fact ethics and behavior are just as important to most companies as performance as high morale and teamwork are two ingredients for success

Business decisions arenrsquot always black and white How can you trust that your workers will do the right thing

This activity book contains 50 exercises designed to engage individuals teams and groups in generating thought and discussion also included are fun exercises discussion questions essays activities and more

Format Article

Format Article

Format Book

Source Small Business

Source shrmorg

Source UNCW Skillport

Brought to you by UNCW Learning amp Talent Development

Workplace Ethics amp Behavior

Creating an Ethical Workplace

ldquoThe Business Ethics Activity Book 50 Exercises for Promoting Integrity at Workrdquo

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

Click to Launch

Click to Launch

DIV

ERSI

TY amp

INC

LUSI

ON

EHRA

INST

ITUT

ION

AL G

OAL

Collaboration amp Teamwork Enhancement

Respect

Ask anyone in your workplace what treatment they most want from their bosses and coworkers at work They will likely top their list with the desire for their employer and coworkers to treat them as if they have dignity and with respect Use these tips to create a respectful workplace

When Narayan Murthy founded Infosys his guiding principal was to treat employees and customers with respect Thatrsquos not just a good way to run a company Itrsquos also a good way to live your life

This book describes how working toward individual improvement produces better organizational results than traditional approaches that focus on collective improvement Readers are introduced to GRIT with a framework that can be applied in any workplace scenario and are provided with strategies for applying GRIT to communication and intra-office operations

Format Article

Format Video

Format Book

Source The Balance

Source UNCW Skillport

Source UNCW Skillport

Brought to you by UNCW Learning amp Talent Development

How to Demonstrate Respect in the Workplace

Leading with Respect

ldquoLeading With GRIT Inspiring Action and Accountability with Generosity Respect Integrity and Truthrdquo

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

Click to Launch

Click to Launch

Page 19: TABLE OF CONTENTS...and keep things running smoothly and peaceably. Ensuring clarity in communication is the responsibility of each individual, particularly since our performance is

ORG

AN

IZA

TIO

NEH

RA IN

STIT

UTIO

NAL

GO

AL

Collaboration amp Teamwork Enhancement

Coordination

Co-ordination is the essence of management and is implicit and inherent in all functions of management Co-ordination is an integral element or ingredient of all the managerial functions as discussed in this article Also be sure to check out the other articles on coordination while on the site

Organizational coordination and control is taking a systematic approach to figuring out if yoursquore doing what you wanted to be doing or not Itrsquos the part of planning after yoursquove decided what you wanted to be doing Here are some of the major approaches to organizational control and coordination

In order to achieve organizational objectives efficiently and effectively the managers have to give a common direction to group efforts and the working of different department through coordination

Format Article

Format Article

Format Article

Source MGT Studyguide

Source Management Help

Source Management Ideas

Brought to you by UNCW Learning amp Talent Development

Definition of Coordination

Management Function of Coordinating Controlling Overview of Basic Methods

Importance of Proper Coordination to Achieve Organizational Objectives

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

Click to Launch

Click to Launch

ORG

AN

IZA

TIO

NEH

RA IN

STIT

UTIO

NAL

GO

AL

Collaboration amp Teamwork Enhancement

Presentation

A professional work environment is one that results in a workplace full of highly competent respectful mature and accountable employees working towards a common goal Here are 10 Actions to Stimulate a Professional Work Environment

If you want to create and grow a successful company you need happy productive employees So whatrsquos the secret to keeping your employees content The key is to maintain a great work environment

Organizing your workplace is vital for your business to thrive long term Along with establishing a sense of structure and order an organized work environment promotes team spirit

Format Article

Format Article

Format Article

Source The Balance

Source Business News

Source Small Business

Brought to you by UNCW Learning amp Talent Development

Ten Ideas to Help Managers Create a Professional Work Environment

23 Ways to Create a Better Work Environment

Why Organizing the Workplace Is Important

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

Click to Launch

Click to Launch

CO

NTI

NU

OU

S IM

PRO

VEM

ENT

EHRA

INST

ITUT

ION

AL G

OAL

Collaboration amp Teamwork Enhancement

Service Orientation

To offer an even stronger customer experience spread these skills to your entire team Share this list with your employees and incorporate the skills into onboarding and training programs

This course will familiarize the individual with the basic role of the CSR and the environment in which he performs his duties including typical roles of the CSR in a support environment basic tasks accomplished by the CSR the support center and customerrsquos role in a support environment how the support center has evolved and company and support center best practices

What happens at the customer lsquotouch pointrsquo is the responsibility of upper management If they want to keep customers they need to lead out in the efforts to elevate customer service

Format Article

Format Course

Format ArticleBlog

Source Life Hack

Source UNCW Skillport

Source Leadon Blog

Brought to you by UNCW Learning amp Talent Development

The Ultimate List of Customer Service Skills that Managers Need to Master

The Customer Service Representative (CSR)

5 Leadership Practices for Improving Customer Service

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

Click to Launch

Click to Launch

CO

NTI

NU

OU

S IM

PRO

VEM

ENT

EHRA

INST

ITUT

ION

AL G

OAL

Collaboration amp Teamwork Enhancement

Compliance

With expanded regulations going into effect in many industries including insurance organizations must not only show that they have compliance and ethics programs in place but also be able to demonstrate that their programs are working Here are some insights on how to demonstrate your programrsquos worth

Definitions of compliance risk and quality An easy to follow PowerPoint on why we all need to be on the same page

If there is a regulation that you know you are hazy on read it before you leave the office Or if you know you need to be a better communicator google it and see how others communicate These are just a few tips on how to integrate compliance and continuous improvement into your work-life

Format Article

Format Article

Format Article

Source Property Causeality

Source Health Lawyers

Source Compliance and Ethics

Brought to you by UNCW Learning amp Talent Development

Ethics and Compliance in the Workplace

Compliance Risk Management and Quality Assurance

Compliance and Continuous Improvement

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

Click to Launch

Click to Launch

CO

NTI

NU

OU

S IM

PRO

VEM

ENT

EHRA

INST

ITUT

ION

AL G

OAL

Collaboration amp Teamwork Enhancement

Safety

Whether you work at a business manage it or own it you all have the same goal--- you donrsquot want anyone to get hurt on the job And therersquos something each of us can do to make sure we all go home as whole as when we started the day Here are 10 steps to a safe and healthy workplace

The foundation of any successful workplace safety effort is one that encourages employees to identify unsafe behaviors and opportunities for improvement Herersquos the Top 10 Workplace Safety Tips Every Employee Should Know to help you inform your own workers and create a workplace safety environment

National Safety Council consultants identify what they see repeatedly when auditing worksites

Format Article

Format Article

Format Article

Source Safe Works

Source arbillcom

Source Safety and Health

Brought to you by UNCW Learning amp Talent Development

Create a Safe and Healthy Workplace

Top 10 Workplace Safety Tips Every Employee Should Know

7 common workplace safety hazards

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

Click to Launch

Click to Launch

LEA

DER

SHIP

EHRA

INST

ITUT

ION

AL G

OAL

Collaboration amp Teamwork Enhancement

Oversight

Root Cause Analysis (RCA) is a popular and often-used technique that helps people answer the question of why the problem occurred in the first place It seeks to identify the origin of a problem using a specific set of steps with associated tools to find the primary cause of the problem

This 3 Things post offers up three things that you can do to help you deliver great work time and time again

If you are a leader you are first and foremost tasked with delivering results Continuously delivering results can prove challenging There are numerous obstacles objections and setbacks to deal with At the same time your ability to deliver results can be enhanced by doing some simple things

Format Article

Format Article

Format Article

Source Mind Tools

Source Productivityist

Source Goals and Achievments

Brought to you by UNCW Learning amp Talent Development

Root Cause Analysis Tracing a Problem to its Origins

3 Things You Can Do To Consistently Deliver Great Work

Delivering Results As A Leader

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

Click to Launch

Click to Launch

LEA

DER

SHIP

EHRA

INST

ITUT

ION

AL G

OAL

Collaboration amp Teamwork Enhancement

Goal-setting

For people in management roles goal setting is absolutely essential to motivating employees Learn about SMART goals and how to use them efficiently

Only 3 of adults have clear written specific measurable time-bounded goals and by every statistic they accomplish ten times as much as people with no goals at all Why is it then that most people have no goals Brian Tracy answers this by debunking 5 myths people have when it comes to setting goals

Featuring worksheets quizzes and other practical tools this guide gives readers powerful techniques they can use to set a goal make a plan and acquire the resources and power necessary to achieve their objective

Format Article

Format Article

Format Book

Source Brian Tracy Int

Source BrianTraceycom

Source UNCW SkillPort

Brought to you by UNCW Learning amp Talent Development

5 Tips For Motivating Employees SMART Goal Setting For Managers

Setting Goals and Objectives- 5 myths

Goal Setting How to Create an Action Plan and Achieve Your Goals Second Edition

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

Click to Launch

Click to Launch

LEA

DER

SHIP

EHRA

INST

ITUT

ION

AL G

OAL

Collaboration amp Teamwork Enhancement

Manage Talent

Every organization has nuances within its performance management system such as the use of rating scales competencies weighting overall rating and so on Therefore here are some general guidelines and tips Many clients find these helpful when incorporating ldquocalibrationrdquo meetings into their performance management process

Some of the best informal learning occurs from consistent and candid performance feedback Learn to practice this skill effectively in your workplace

Guiding managers through every step of the coaching process from problem solving to developing accountability this clear and practical book is an invaluable tool that will help all leaders coach employees colleagues and themselves to excellence

Format Article

Format Article

Format Book

Source Work Force

Source tdorg

Source UNCW Skillport

Brought to you by UNCW Learning amp Talent Development

Dear workforce how should we conduct performance-appraisal lsquocalibrationrsquo meetings with managers

Delivering Effective Performance Feedback

ldquoA managerrsquos guide to coaching ndash simple and effective ways to get the best out of your employees employeesrdquo

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

Click to Launch

Click to Launch

LEA

DER

SHIP

EHRA

INST

ITUT

ION

AL G

OAL

Collaboration amp Teamwork Enhancement

Decision-Making

In this course yoursquoll learn how to keep the improvement on track using key principles of project management and yoursquoll discover tactics for embedding the improvement deep in the operations of your organization

This article will explore three crucial qualities that great leaders must develop to become great decision-makers emotional intelligence the ability to handle uncertainty and the ability to weigh evidence with intuition

To decentralize decisions to people closest to the problem requires that they have information from above that provides context The information transfer should be two-way and continuous Decentralized decision-makers tend to own their decisions

Format Course

Format Article

Format Video

Source UNCW Skillport

Source Pepperdineedu

Source UNCW Skillport

Brought to you by UNCW Learning amp Talent Development

Implementing and sustaining process improvement

Great Leaders are Great Decision Makers

Empowering Decision-Making

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

Click to Launch

Click to Launch

LEA

DER

SHIP

EHRA

INST

ITUT

ION

AL G

OAL

Collaboration amp Teamwork Enhancement

Leading

Given the extraordinary low levels of engagement in the US workforce mdash a recent Gallup poll showed that 70 of employees are ldquonot engagedrdquo or ldquoactively disengagedrdquo at work mdash many leaders are looking for solutions To get more motivation from employees learn to do these three things well

Here is a list of things to do and not to do engage employees so they are able to perform spectacularly and build and improve your business

These are seven principles of public speaking that developed by media coach Richard Zeoli Keep them in mind the next time you find yourself presenting before a group

Format Article

Format Article

Format Article

Source hbrorg

Source Entrepreneurcom

Source amenetorg

Brought to you by UNCW Learning amp Talent Development

To motivate employees do 3 things well

14 Management Dorsquos and Donrsquots to Motivate Employees

The Seven Principles of Effective Public Speaking

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

Click to Launch

Click to Launch

DIV

ERSI

TY amp

INC

LUSI

ON

EHRA

INST

ITUT

ION

AL G

OAL

Collaboration amp Teamwork Enhancement

Diversity

Workforce diversity and inclusion promotes employee productivity retention team collaboration and commitment all of which ultimately add value to the services provided to clients Here are five strategies to help organizations develop and leverage their diversity programs

This article offers some concrete tips that are designed to engage employees at all levels within the organization Remember it is important to commit to the process value the thoughts and ideas of everyone and celebrate along the way

Presenting a unique approach for future company enhancement and employee success this publication is an essential reference for those interested in the effects of multicultural representation on both a company and its employees through professional growth and advancement

Format Article

Format Article

Format Book

Source gwb Lawfirm

Source Diversity Journal

Source UNCW Skillport

Brought to you by UNCW Learning amp Talent Development

5 Strategies for Promoting Diversity in the Workplace

10 Ways Employees can Support Diversity and Inclusion

ldquoImpact of Diversity on Organization and Career Developmentrdquo- Claretha Hughes

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

Click to Launch

Click to Launch

DIV

ERSI

TY amp

INC

LUSI

ON

EHRA

INST

ITUT

ION

AL G

OAL

Collaboration amp Teamwork Enhancement

Ethics

Workplace ethics and behavior are a crucial part of employment as both are aspects that can assist a company in its efforts to be profitable In fact ethics and behavior are just as important to most companies as performance as high morale and teamwork are two ingredients for success

Business decisions arenrsquot always black and white How can you trust that your workers will do the right thing

This activity book contains 50 exercises designed to engage individuals teams and groups in generating thought and discussion also included are fun exercises discussion questions essays activities and more

Format Article

Format Article

Format Book

Source Small Business

Source shrmorg

Source UNCW Skillport

Brought to you by UNCW Learning amp Talent Development

Workplace Ethics amp Behavior

Creating an Ethical Workplace

ldquoThe Business Ethics Activity Book 50 Exercises for Promoting Integrity at Workrdquo

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

Click to Launch

Click to Launch

DIV

ERSI

TY amp

INC

LUSI

ON

EHRA

INST

ITUT

ION

AL G

OAL

Collaboration amp Teamwork Enhancement

Respect

Ask anyone in your workplace what treatment they most want from their bosses and coworkers at work They will likely top their list with the desire for their employer and coworkers to treat them as if they have dignity and with respect Use these tips to create a respectful workplace

When Narayan Murthy founded Infosys his guiding principal was to treat employees and customers with respect Thatrsquos not just a good way to run a company Itrsquos also a good way to live your life

This book describes how working toward individual improvement produces better organizational results than traditional approaches that focus on collective improvement Readers are introduced to GRIT with a framework that can be applied in any workplace scenario and are provided with strategies for applying GRIT to communication and intra-office operations

Format Article

Format Video

Format Book

Source The Balance

Source UNCW Skillport

Source UNCW Skillport

Brought to you by UNCW Learning amp Talent Development

How to Demonstrate Respect in the Workplace

Leading with Respect

ldquoLeading With GRIT Inspiring Action and Accountability with Generosity Respect Integrity and Truthrdquo

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

Click to Launch

Click to Launch

Page 20: TABLE OF CONTENTS...and keep things running smoothly and peaceably. Ensuring clarity in communication is the responsibility of each individual, particularly since our performance is

ORG

AN

IZA

TIO

NEH

RA IN

STIT

UTIO

NAL

GO

AL

Collaboration amp Teamwork Enhancement

Presentation

A professional work environment is one that results in a workplace full of highly competent respectful mature and accountable employees working towards a common goal Here are 10 Actions to Stimulate a Professional Work Environment

If you want to create and grow a successful company you need happy productive employees So whatrsquos the secret to keeping your employees content The key is to maintain a great work environment

Organizing your workplace is vital for your business to thrive long term Along with establishing a sense of structure and order an organized work environment promotes team spirit

Format Article

Format Article

Format Article

Source The Balance

Source Business News

Source Small Business

Brought to you by UNCW Learning amp Talent Development

Ten Ideas to Help Managers Create a Professional Work Environment

23 Ways to Create a Better Work Environment

Why Organizing the Workplace Is Important

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

Click to Launch

Click to Launch

CO

NTI

NU

OU

S IM

PRO

VEM

ENT

EHRA

INST

ITUT

ION

AL G

OAL

Collaboration amp Teamwork Enhancement

Service Orientation

To offer an even stronger customer experience spread these skills to your entire team Share this list with your employees and incorporate the skills into onboarding and training programs

This course will familiarize the individual with the basic role of the CSR and the environment in which he performs his duties including typical roles of the CSR in a support environment basic tasks accomplished by the CSR the support center and customerrsquos role in a support environment how the support center has evolved and company and support center best practices

What happens at the customer lsquotouch pointrsquo is the responsibility of upper management If they want to keep customers they need to lead out in the efforts to elevate customer service

Format Article

Format Course

Format ArticleBlog

Source Life Hack

Source UNCW Skillport

Source Leadon Blog

Brought to you by UNCW Learning amp Talent Development

The Ultimate List of Customer Service Skills that Managers Need to Master

The Customer Service Representative (CSR)

5 Leadership Practices for Improving Customer Service

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

Click to Launch

Click to Launch

CO

NTI

NU

OU

S IM

PRO

VEM

ENT

EHRA

INST

ITUT

ION

AL G

OAL

Collaboration amp Teamwork Enhancement

Compliance

With expanded regulations going into effect in many industries including insurance organizations must not only show that they have compliance and ethics programs in place but also be able to demonstrate that their programs are working Here are some insights on how to demonstrate your programrsquos worth

Definitions of compliance risk and quality An easy to follow PowerPoint on why we all need to be on the same page

If there is a regulation that you know you are hazy on read it before you leave the office Or if you know you need to be a better communicator google it and see how others communicate These are just a few tips on how to integrate compliance and continuous improvement into your work-life

Format Article

Format Article

Format Article

Source Property Causeality

Source Health Lawyers

Source Compliance and Ethics

Brought to you by UNCW Learning amp Talent Development

Ethics and Compliance in the Workplace

Compliance Risk Management and Quality Assurance

Compliance and Continuous Improvement

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

Click to Launch

Click to Launch

CO

NTI

NU

OU

S IM

PRO

VEM

ENT

EHRA

INST

ITUT

ION

AL G

OAL

Collaboration amp Teamwork Enhancement

Safety

Whether you work at a business manage it or own it you all have the same goal--- you donrsquot want anyone to get hurt on the job And therersquos something each of us can do to make sure we all go home as whole as when we started the day Here are 10 steps to a safe and healthy workplace

The foundation of any successful workplace safety effort is one that encourages employees to identify unsafe behaviors and opportunities for improvement Herersquos the Top 10 Workplace Safety Tips Every Employee Should Know to help you inform your own workers and create a workplace safety environment

National Safety Council consultants identify what they see repeatedly when auditing worksites

Format Article

Format Article

Format Article

Source Safe Works

Source arbillcom

Source Safety and Health

Brought to you by UNCW Learning amp Talent Development

Create a Safe and Healthy Workplace

Top 10 Workplace Safety Tips Every Employee Should Know

7 common workplace safety hazards

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

Click to Launch

Click to Launch

LEA

DER

SHIP

EHRA

INST

ITUT

ION

AL G

OAL

Collaboration amp Teamwork Enhancement

Oversight

Root Cause Analysis (RCA) is a popular and often-used technique that helps people answer the question of why the problem occurred in the first place It seeks to identify the origin of a problem using a specific set of steps with associated tools to find the primary cause of the problem

This 3 Things post offers up three things that you can do to help you deliver great work time and time again

If you are a leader you are first and foremost tasked with delivering results Continuously delivering results can prove challenging There are numerous obstacles objections and setbacks to deal with At the same time your ability to deliver results can be enhanced by doing some simple things

Format Article

Format Article

Format Article

Source Mind Tools

Source Productivityist

Source Goals and Achievments

Brought to you by UNCW Learning amp Talent Development

Root Cause Analysis Tracing a Problem to its Origins

3 Things You Can Do To Consistently Deliver Great Work

Delivering Results As A Leader

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

Click to Launch

Click to Launch

LEA

DER

SHIP

EHRA

INST

ITUT

ION

AL G

OAL

Collaboration amp Teamwork Enhancement

Goal-setting

For people in management roles goal setting is absolutely essential to motivating employees Learn about SMART goals and how to use them efficiently

Only 3 of adults have clear written specific measurable time-bounded goals and by every statistic they accomplish ten times as much as people with no goals at all Why is it then that most people have no goals Brian Tracy answers this by debunking 5 myths people have when it comes to setting goals

Featuring worksheets quizzes and other practical tools this guide gives readers powerful techniques they can use to set a goal make a plan and acquire the resources and power necessary to achieve their objective

Format Article

Format Article

Format Book

Source Brian Tracy Int

Source BrianTraceycom

Source UNCW SkillPort

Brought to you by UNCW Learning amp Talent Development

5 Tips For Motivating Employees SMART Goal Setting For Managers

Setting Goals and Objectives- 5 myths

Goal Setting How to Create an Action Plan and Achieve Your Goals Second Edition

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

Click to Launch

Click to Launch

LEA

DER

SHIP

EHRA

INST

ITUT

ION

AL G

OAL

Collaboration amp Teamwork Enhancement

Manage Talent

Every organization has nuances within its performance management system such as the use of rating scales competencies weighting overall rating and so on Therefore here are some general guidelines and tips Many clients find these helpful when incorporating ldquocalibrationrdquo meetings into their performance management process

Some of the best informal learning occurs from consistent and candid performance feedback Learn to practice this skill effectively in your workplace

Guiding managers through every step of the coaching process from problem solving to developing accountability this clear and practical book is an invaluable tool that will help all leaders coach employees colleagues and themselves to excellence

Format Article

Format Article

Format Book

Source Work Force

Source tdorg

Source UNCW Skillport

Brought to you by UNCW Learning amp Talent Development

Dear workforce how should we conduct performance-appraisal lsquocalibrationrsquo meetings with managers

Delivering Effective Performance Feedback

ldquoA managerrsquos guide to coaching ndash simple and effective ways to get the best out of your employees employeesrdquo

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

Click to Launch

Click to Launch

LEA

DER

SHIP

EHRA

INST

ITUT

ION

AL G

OAL

Collaboration amp Teamwork Enhancement

Decision-Making

In this course yoursquoll learn how to keep the improvement on track using key principles of project management and yoursquoll discover tactics for embedding the improvement deep in the operations of your organization

This article will explore three crucial qualities that great leaders must develop to become great decision-makers emotional intelligence the ability to handle uncertainty and the ability to weigh evidence with intuition

To decentralize decisions to people closest to the problem requires that they have information from above that provides context The information transfer should be two-way and continuous Decentralized decision-makers tend to own their decisions

Format Course

Format Article

Format Video

Source UNCW Skillport

Source Pepperdineedu

Source UNCW Skillport

Brought to you by UNCW Learning amp Talent Development

Implementing and sustaining process improvement

Great Leaders are Great Decision Makers

Empowering Decision-Making

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

Click to Launch

Click to Launch

LEA

DER

SHIP

EHRA

INST

ITUT

ION

AL G

OAL

Collaboration amp Teamwork Enhancement

Leading

Given the extraordinary low levels of engagement in the US workforce mdash a recent Gallup poll showed that 70 of employees are ldquonot engagedrdquo or ldquoactively disengagedrdquo at work mdash many leaders are looking for solutions To get more motivation from employees learn to do these three things well

Here is a list of things to do and not to do engage employees so they are able to perform spectacularly and build and improve your business

These are seven principles of public speaking that developed by media coach Richard Zeoli Keep them in mind the next time you find yourself presenting before a group

Format Article

Format Article

Format Article

Source hbrorg

Source Entrepreneurcom

Source amenetorg

Brought to you by UNCW Learning amp Talent Development

To motivate employees do 3 things well

14 Management Dorsquos and Donrsquots to Motivate Employees

The Seven Principles of Effective Public Speaking

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

Click to Launch

Click to Launch

DIV

ERSI

TY amp

INC

LUSI

ON

EHRA

INST

ITUT

ION

AL G

OAL

Collaboration amp Teamwork Enhancement

Diversity

Workforce diversity and inclusion promotes employee productivity retention team collaboration and commitment all of which ultimately add value to the services provided to clients Here are five strategies to help organizations develop and leverage their diversity programs

This article offers some concrete tips that are designed to engage employees at all levels within the organization Remember it is important to commit to the process value the thoughts and ideas of everyone and celebrate along the way

Presenting a unique approach for future company enhancement and employee success this publication is an essential reference for those interested in the effects of multicultural representation on both a company and its employees through professional growth and advancement

Format Article

Format Article

Format Book

Source gwb Lawfirm

Source Diversity Journal

Source UNCW Skillport

Brought to you by UNCW Learning amp Talent Development

5 Strategies for Promoting Diversity in the Workplace

10 Ways Employees can Support Diversity and Inclusion

ldquoImpact of Diversity on Organization and Career Developmentrdquo- Claretha Hughes

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

Click to Launch

Click to Launch

DIV

ERSI

TY amp

INC

LUSI

ON

EHRA

INST

ITUT

ION

AL G

OAL

Collaboration amp Teamwork Enhancement

Ethics

Workplace ethics and behavior are a crucial part of employment as both are aspects that can assist a company in its efforts to be profitable In fact ethics and behavior are just as important to most companies as performance as high morale and teamwork are two ingredients for success

Business decisions arenrsquot always black and white How can you trust that your workers will do the right thing

This activity book contains 50 exercises designed to engage individuals teams and groups in generating thought and discussion also included are fun exercises discussion questions essays activities and more

Format Article

Format Article

Format Book

Source Small Business

Source shrmorg

Source UNCW Skillport

Brought to you by UNCW Learning amp Talent Development

Workplace Ethics amp Behavior

Creating an Ethical Workplace

ldquoThe Business Ethics Activity Book 50 Exercises for Promoting Integrity at Workrdquo

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

Click to Launch

Click to Launch

DIV

ERSI

TY amp

INC

LUSI

ON

EHRA

INST

ITUT

ION

AL G

OAL

Collaboration amp Teamwork Enhancement

Respect

Ask anyone in your workplace what treatment they most want from their bosses and coworkers at work They will likely top their list with the desire for their employer and coworkers to treat them as if they have dignity and with respect Use these tips to create a respectful workplace

When Narayan Murthy founded Infosys his guiding principal was to treat employees and customers with respect Thatrsquos not just a good way to run a company Itrsquos also a good way to live your life

This book describes how working toward individual improvement produces better organizational results than traditional approaches that focus on collective improvement Readers are introduced to GRIT with a framework that can be applied in any workplace scenario and are provided with strategies for applying GRIT to communication and intra-office operations

Format Article

Format Video

Format Book

Source The Balance

Source UNCW Skillport

Source UNCW Skillport

Brought to you by UNCW Learning amp Talent Development

How to Demonstrate Respect in the Workplace

Leading with Respect

ldquoLeading With GRIT Inspiring Action and Accountability with Generosity Respect Integrity and Truthrdquo

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

Click to Launch

Click to Launch

Page 21: TABLE OF CONTENTS...and keep things running smoothly and peaceably. Ensuring clarity in communication is the responsibility of each individual, particularly since our performance is

CO

NTI

NU

OU

S IM

PRO

VEM

ENT

EHRA

INST

ITUT

ION

AL G

OAL

Collaboration amp Teamwork Enhancement

Service Orientation

To offer an even stronger customer experience spread these skills to your entire team Share this list with your employees and incorporate the skills into onboarding and training programs

This course will familiarize the individual with the basic role of the CSR and the environment in which he performs his duties including typical roles of the CSR in a support environment basic tasks accomplished by the CSR the support center and customerrsquos role in a support environment how the support center has evolved and company and support center best practices

What happens at the customer lsquotouch pointrsquo is the responsibility of upper management If they want to keep customers they need to lead out in the efforts to elevate customer service

Format Article

Format Course

Format ArticleBlog

Source Life Hack

Source UNCW Skillport

Source Leadon Blog

Brought to you by UNCW Learning amp Talent Development

The Ultimate List of Customer Service Skills that Managers Need to Master

The Customer Service Representative (CSR)

5 Leadership Practices for Improving Customer Service

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

Click to Launch

Click to Launch

CO

NTI

NU

OU

S IM

PRO

VEM

ENT

EHRA

INST

ITUT

ION

AL G

OAL

Collaboration amp Teamwork Enhancement

Compliance

With expanded regulations going into effect in many industries including insurance organizations must not only show that they have compliance and ethics programs in place but also be able to demonstrate that their programs are working Here are some insights on how to demonstrate your programrsquos worth

Definitions of compliance risk and quality An easy to follow PowerPoint on why we all need to be on the same page

If there is a regulation that you know you are hazy on read it before you leave the office Or if you know you need to be a better communicator google it and see how others communicate These are just a few tips on how to integrate compliance and continuous improvement into your work-life

Format Article

Format Article

Format Article

Source Property Causeality

Source Health Lawyers

Source Compliance and Ethics

Brought to you by UNCW Learning amp Talent Development

Ethics and Compliance in the Workplace

Compliance Risk Management and Quality Assurance

Compliance and Continuous Improvement

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

Click to Launch

Click to Launch

CO

NTI

NU

OU

S IM

PRO

VEM

ENT

EHRA

INST

ITUT

ION

AL G

OAL

Collaboration amp Teamwork Enhancement

Safety

Whether you work at a business manage it or own it you all have the same goal--- you donrsquot want anyone to get hurt on the job And therersquos something each of us can do to make sure we all go home as whole as when we started the day Here are 10 steps to a safe and healthy workplace

The foundation of any successful workplace safety effort is one that encourages employees to identify unsafe behaviors and opportunities for improvement Herersquos the Top 10 Workplace Safety Tips Every Employee Should Know to help you inform your own workers and create a workplace safety environment

National Safety Council consultants identify what they see repeatedly when auditing worksites

Format Article

Format Article

Format Article

Source Safe Works

Source arbillcom

Source Safety and Health

Brought to you by UNCW Learning amp Talent Development

Create a Safe and Healthy Workplace

Top 10 Workplace Safety Tips Every Employee Should Know

7 common workplace safety hazards

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

Click to Launch

Click to Launch

LEA

DER

SHIP

EHRA

INST

ITUT

ION

AL G

OAL

Collaboration amp Teamwork Enhancement

Oversight

Root Cause Analysis (RCA) is a popular and often-used technique that helps people answer the question of why the problem occurred in the first place It seeks to identify the origin of a problem using a specific set of steps with associated tools to find the primary cause of the problem

This 3 Things post offers up three things that you can do to help you deliver great work time and time again

If you are a leader you are first and foremost tasked with delivering results Continuously delivering results can prove challenging There are numerous obstacles objections and setbacks to deal with At the same time your ability to deliver results can be enhanced by doing some simple things

Format Article

Format Article

Format Article

Source Mind Tools

Source Productivityist

Source Goals and Achievments

Brought to you by UNCW Learning amp Talent Development

Root Cause Analysis Tracing a Problem to its Origins

3 Things You Can Do To Consistently Deliver Great Work

Delivering Results As A Leader

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

Click to Launch

Click to Launch

LEA

DER

SHIP

EHRA

INST

ITUT

ION

AL G

OAL

Collaboration amp Teamwork Enhancement

Goal-setting

For people in management roles goal setting is absolutely essential to motivating employees Learn about SMART goals and how to use them efficiently

Only 3 of adults have clear written specific measurable time-bounded goals and by every statistic they accomplish ten times as much as people with no goals at all Why is it then that most people have no goals Brian Tracy answers this by debunking 5 myths people have when it comes to setting goals

Featuring worksheets quizzes and other practical tools this guide gives readers powerful techniques they can use to set a goal make a plan and acquire the resources and power necessary to achieve their objective

Format Article

Format Article

Format Book

Source Brian Tracy Int

Source BrianTraceycom

Source UNCW SkillPort

Brought to you by UNCW Learning amp Talent Development

5 Tips For Motivating Employees SMART Goal Setting For Managers

Setting Goals and Objectives- 5 myths

Goal Setting How to Create an Action Plan and Achieve Your Goals Second Edition

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

Click to Launch

Click to Launch

LEA

DER

SHIP

EHRA

INST

ITUT

ION

AL G

OAL

Collaboration amp Teamwork Enhancement

Manage Talent

Every organization has nuances within its performance management system such as the use of rating scales competencies weighting overall rating and so on Therefore here are some general guidelines and tips Many clients find these helpful when incorporating ldquocalibrationrdquo meetings into their performance management process

Some of the best informal learning occurs from consistent and candid performance feedback Learn to practice this skill effectively in your workplace

Guiding managers through every step of the coaching process from problem solving to developing accountability this clear and practical book is an invaluable tool that will help all leaders coach employees colleagues and themselves to excellence

Format Article

Format Article

Format Book

Source Work Force

Source tdorg

Source UNCW Skillport

Brought to you by UNCW Learning amp Talent Development

Dear workforce how should we conduct performance-appraisal lsquocalibrationrsquo meetings with managers

Delivering Effective Performance Feedback

ldquoA managerrsquos guide to coaching ndash simple and effective ways to get the best out of your employees employeesrdquo

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

Click to Launch

Click to Launch

LEA

DER

SHIP

EHRA

INST

ITUT

ION

AL G

OAL

Collaboration amp Teamwork Enhancement

Decision-Making

In this course yoursquoll learn how to keep the improvement on track using key principles of project management and yoursquoll discover tactics for embedding the improvement deep in the operations of your organization

This article will explore three crucial qualities that great leaders must develop to become great decision-makers emotional intelligence the ability to handle uncertainty and the ability to weigh evidence with intuition

To decentralize decisions to people closest to the problem requires that they have information from above that provides context The information transfer should be two-way and continuous Decentralized decision-makers tend to own their decisions

Format Course

Format Article

Format Video

Source UNCW Skillport

Source Pepperdineedu

Source UNCW Skillport

Brought to you by UNCW Learning amp Talent Development

Implementing and sustaining process improvement

Great Leaders are Great Decision Makers

Empowering Decision-Making

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

Click to Launch

Click to Launch

LEA

DER

SHIP

EHRA

INST

ITUT

ION

AL G

OAL

Collaboration amp Teamwork Enhancement

Leading

Given the extraordinary low levels of engagement in the US workforce mdash a recent Gallup poll showed that 70 of employees are ldquonot engagedrdquo or ldquoactively disengagedrdquo at work mdash many leaders are looking for solutions To get more motivation from employees learn to do these three things well

Here is a list of things to do and not to do engage employees so they are able to perform spectacularly and build and improve your business

These are seven principles of public speaking that developed by media coach Richard Zeoli Keep them in mind the next time you find yourself presenting before a group

Format Article

Format Article

Format Article

Source hbrorg

Source Entrepreneurcom

Source amenetorg

Brought to you by UNCW Learning amp Talent Development

To motivate employees do 3 things well

14 Management Dorsquos and Donrsquots to Motivate Employees

The Seven Principles of Effective Public Speaking

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

Click to Launch

Click to Launch

DIV

ERSI

TY amp

INC

LUSI

ON

EHRA

INST

ITUT

ION

AL G

OAL

Collaboration amp Teamwork Enhancement

Diversity

Workforce diversity and inclusion promotes employee productivity retention team collaboration and commitment all of which ultimately add value to the services provided to clients Here are five strategies to help organizations develop and leverage their diversity programs

This article offers some concrete tips that are designed to engage employees at all levels within the organization Remember it is important to commit to the process value the thoughts and ideas of everyone and celebrate along the way

Presenting a unique approach for future company enhancement and employee success this publication is an essential reference for those interested in the effects of multicultural representation on both a company and its employees through professional growth and advancement

Format Article

Format Article

Format Book

Source gwb Lawfirm

Source Diversity Journal

Source UNCW Skillport

Brought to you by UNCW Learning amp Talent Development

5 Strategies for Promoting Diversity in the Workplace

10 Ways Employees can Support Diversity and Inclusion

ldquoImpact of Diversity on Organization and Career Developmentrdquo- Claretha Hughes

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

Click to Launch

Click to Launch

DIV

ERSI

TY amp

INC

LUSI

ON

EHRA

INST

ITUT

ION

AL G

OAL

Collaboration amp Teamwork Enhancement

Ethics

Workplace ethics and behavior are a crucial part of employment as both are aspects that can assist a company in its efforts to be profitable In fact ethics and behavior are just as important to most companies as performance as high morale and teamwork are two ingredients for success

Business decisions arenrsquot always black and white How can you trust that your workers will do the right thing

This activity book contains 50 exercises designed to engage individuals teams and groups in generating thought and discussion also included are fun exercises discussion questions essays activities and more

Format Article

Format Article

Format Book

Source Small Business

Source shrmorg

Source UNCW Skillport

Brought to you by UNCW Learning amp Talent Development

Workplace Ethics amp Behavior

Creating an Ethical Workplace

ldquoThe Business Ethics Activity Book 50 Exercises for Promoting Integrity at Workrdquo

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

Click to Launch

Click to Launch

DIV

ERSI

TY amp

INC

LUSI

ON

EHRA

INST

ITUT

ION

AL G

OAL

Collaboration amp Teamwork Enhancement

Respect

Ask anyone in your workplace what treatment they most want from their bosses and coworkers at work They will likely top their list with the desire for their employer and coworkers to treat them as if they have dignity and with respect Use these tips to create a respectful workplace

When Narayan Murthy founded Infosys his guiding principal was to treat employees and customers with respect Thatrsquos not just a good way to run a company Itrsquos also a good way to live your life

This book describes how working toward individual improvement produces better organizational results than traditional approaches that focus on collective improvement Readers are introduced to GRIT with a framework that can be applied in any workplace scenario and are provided with strategies for applying GRIT to communication and intra-office operations

Format Article

Format Video

Format Book

Source The Balance

Source UNCW Skillport

Source UNCW Skillport

Brought to you by UNCW Learning amp Talent Development

How to Demonstrate Respect in the Workplace

Leading with Respect

ldquoLeading With GRIT Inspiring Action and Accountability with Generosity Respect Integrity and Truthrdquo

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

Click to Launch

Click to Launch

Page 22: TABLE OF CONTENTS...and keep things running smoothly and peaceably. Ensuring clarity in communication is the responsibility of each individual, particularly since our performance is

CO

NTI

NU

OU

S IM

PRO

VEM

ENT

EHRA

INST

ITUT

ION

AL G

OAL

Collaboration amp Teamwork Enhancement

Compliance

With expanded regulations going into effect in many industries including insurance organizations must not only show that they have compliance and ethics programs in place but also be able to demonstrate that their programs are working Here are some insights on how to demonstrate your programrsquos worth

Definitions of compliance risk and quality An easy to follow PowerPoint on why we all need to be on the same page

If there is a regulation that you know you are hazy on read it before you leave the office Or if you know you need to be a better communicator google it and see how others communicate These are just a few tips on how to integrate compliance and continuous improvement into your work-life

Format Article

Format Article

Format Article

Source Property Causeality

Source Health Lawyers

Source Compliance and Ethics

Brought to you by UNCW Learning amp Talent Development

Ethics and Compliance in the Workplace

Compliance Risk Management and Quality Assurance

Compliance and Continuous Improvement

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

Click to Launch

Click to Launch

CO

NTI

NU

OU

S IM

PRO

VEM

ENT

EHRA

INST

ITUT

ION

AL G

OAL

Collaboration amp Teamwork Enhancement

Safety

Whether you work at a business manage it or own it you all have the same goal--- you donrsquot want anyone to get hurt on the job And therersquos something each of us can do to make sure we all go home as whole as when we started the day Here are 10 steps to a safe and healthy workplace

The foundation of any successful workplace safety effort is one that encourages employees to identify unsafe behaviors and opportunities for improvement Herersquos the Top 10 Workplace Safety Tips Every Employee Should Know to help you inform your own workers and create a workplace safety environment

National Safety Council consultants identify what they see repeatedly when auditing worksites

Format Article

Format Article

Format Article

Source Safe Works

Source arbillcom

Source Safety and Health

Brought to you by UNCW Learning amp Talent Development

Create a Safe and Healthy Workplace

Top 10 Workplace Safety Tips Every Employee Should Know

7 common workplace safety hazards

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

Click to Launch

Click to Launch

LEA

DER

SHIP

EHRA

INST

ITUT

ION

AL G

OAL

Collaboration amp Teamwork Enhancement

Oversight

Root Cause Analysis (RCA) is a popular and often-used technique that helps people answer the question of why the problem occurred in the first place It seeks to identify the origin of a problem using a specific set of steps with associated tools to find the primary cause of the problem

This 3 Things post offers up three things that you can do to help you deliver great work time and time again

If you are a leader you are first and foremost tasked with delivering results Continuously delivering results can prove challenging There are numerous obstacles objections and setbacks to deal with At the same time your ability to deliver results can be enhanced by doing some simple things

Format Article

Format Article

Format Article

Source Mind Tools

Source Productivityist

Source Goals and Achievments

Brought to you by UNCW Learning amp Talent Development

Root Cause Analysis Tracing a Problem to its Origins

3 Things You Can Do To Consistently Deliver Great Work

Delivering Results As A Leader

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

Click to Launch

Click to Launch

LEA

DER

SHIP

EHRA

INST

ITUT

ION

AL G

OAL

Collaboration amp Teamwork Enhancement

Goal-setting

For people in management roles goal setting is absolutely essential to motivating employees Learn about SMART goals and how to use them efficiently

Only 3 of adults have clear written specific measurable time-bounded goals and by every statistic they accomplish ten times as much as people with no goals at all Why is it then that most people have no goals Brian Tracy answers this by debunking 5 myths people have when it comes to setting goals

Featuring worksheets quizzes and other practical tools this guide gives readers powerful techniques they can use to set a goal make a plan and acquire the resources and power necessary to achieve their objective

Format Article

Format Article

Format Book

Source Brian Tracy Int

Source BrianTraceycom

Source UNCW SkillPort

Brought to you by UNCW Learning amp Talent Development

5 Tips For Motivating Employees SMART Goal Setting For Managers

Setting Goals and Objectives- 5 myths

Goal Setting How to Create an Action Plan and Achieve Your Goals Second Edition

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

Click to Launch

Click to Launch

LEA

DER

SHIP

EHRA

INST

ITUT

ION

AL G

OAL

Collaboration amp Teamwork Enhancement

Manage Talent

Every organization has nuances within its performance management system such as the use of rating scales competencies weighting overall rating and so on Therefore here are some general guidelines and tips Many clients find these helpful when incorporating ldquocalibrationrdquo meetings into their performance management process

Some of the best informal learning occurs from consistent and candid performance feedback Learn to practice this skill effectively in your workplace

Guiding managers through every step of the coaching process from problem solving to developing accountability this clear and practical book is an invaluable tool that will help all leaders coach employees colleagues and themselves to excellence

Format Article

Format Article

Format Book

Source Work Force

Source tdorg

Source UNCW Skillport

Brought to you by UNCW Learning amp Talent Development

Dear workforce how should we conduct performance-appraisal lsquocalibrationrsquo meetings with managers

Delivering Effective Performance Feedback

ldquoA managerrsquos guide to coaching ndash simple and effective ways to get the best out of your employees employeesrdquo

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

Click to Launch

Click to Launch

LEA

DER

SHIP

EHRA

INST

ITUT

ION

AL G

OAL

Collaboration amp Teamwork Enhancement

Decision-Making

In this course yoursquoll learn how to keep the improvement on track using key principles of project management and yoursquoll discover tactics for embedding the improvement deep in the operations of your organization

This article will explore three crucial qualities that great leaders must develop to become great decision-makers emotional intelligence the ability to handle uncertainty and the ability to weigh evidence with intuition

To decentralize decisions to people closest to the problem requires that they have information from above that provides context The information transfer should be two-way and continuous Decentralized decision-makers tend to own their decisions

Format Course

Format Article

Format Video

Source UNCW Skillport

Source Pepperdineedu

Source UNCW Skillport

Brought to you by UNCW Learning amp Talent Development

Implementing and sustaining process improvement

Great Leaders are Great Decision Makers

Empowering Decision-Making

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

Click to Launch

Click to Launch

LEA

DER

SHIP

EHRA

INST

ITUT

ION

AL G

OAL

Collaboration amp Teamwork Enhancement

Leading

Given the extraordinary low levels of engagement in the US workforce mdash a recent Gallup poll showed that 70 of employees are ldquonot engagedrdquo or ldquoactively disengagedrdquo at work mdash many leaders are looking for solutions To get more motivation from employees learn to do these three things well

Here is a list of things to do and not to do engage employees so they are able to perform spectacularly and build and improve your business

These are seven principles of public speaking that developed by media coach Richard Zeoli Keep them in mind the next time you find yourself presenting before a group

Format Article

Format Article

Format Article

Source hbrorg

Source Entrepreneurcom

Source amenetorg

Brought to you by UNCW Learning amp Talent Development

To motivate employees do 3 things well

14 Management Dorsquos and Donrsquots to Motivate Employees

The Seven Principles of Effective Public Speaking

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

Click to Launch

Click to Launch

DIV

ERSI

TY amp

INC

LUSI

ON

EHRA

INST

ITUT

ION

AL G

OAL

Collaboration amp Teamwork Enhancement

Diversity

Workforce diversity and inclusion promotes employee productivity retention team collaboration and commitment all of which ultimately add value to the services provided to clients Here are five strategies to help organizations develop and leverage their diversity programs

This article offers some concrete tips that are designed to engage employees at all levels within the organization Remember it is important to commit to the process value the thoughts and ideas of everyone and celebrate along the way

Presenting a unique approach for future company enhancement and employee success this publication is an essential reference for those interested in the effects of multicultural representation on both a company and its employees through professional growth and advancement

Format Article

Format Article

Format Book

Source gwb Lawfirm

Source Diversity Journal

Source UNCW Skillport

Brought to you by UNCW Learning amp Talent Development

5 Strategies for Promoting Diversity in the Workplace

10 Ways Employees can Support Diversity and Inclusion

ldquoImpact of Diversity on Organization and Career Developmentrdquo- Claretha Hughes

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

Click to Launch

Click to Launch

DIV

ERSI

TY amp

INC

LUSI

ON

EHRA

INST

ITUT

ION

AL G

OAL

Collaboration amp Teamwork Enhancement

Ethics

Workplace ethics and behavior are a crucial part of employment as both are aspects that can assist a company in its efforts to be profitable In fact ethics and behavior are just as important to most companies as performance as high morale and teamwork are two ingredients for success

Business decisions arenrsquot always black and white How can you trust that your workers will do the right thing

This activity book contains 50 exercises designed to engage individuals teams and groups in generating thought and discussion also included are fun exercises discussion questions essays activities and more

Format Article

Format Article

Format Book

Source Small Business

Source shrmorg

Source UNCW Skillport

Brought to you by UNCW Learning amp Talent Development

Workplace Ethics amp Behavior

Creating an Ethical Workplace

ldquoThe Business Ethics Activity Book 50 Exercises for Promoting Integrity at Workrdquo

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

Click to Launch

Click to Launch

DIV

ERSI

TY amp

INC

LUSI

ON

EHRA

INST

ITUT

ION

AL G

OAL

Collaboration amp Teamwork Enhancement

Respect

Ask anyone in your workplace what treatment they most want from their bosses and coworkers at work They will likely top their list with the desire for their employer and coworkers to treat them as if they have dignity and with respect Use these tips to create a respectful workplace

When Narayan Murthy founded Infosys his guiding principal was to treat employees and customers with respect Thatrsquos not just a good way to run a company Itrsquos also a good way to live your life

This book describes how working toward individual improvement produces better organizational results than traditional approaches that focus on collective improvement Readers are introduced to GRIT with a framework that can be applied in any workplace scenario and are provided with strategies for applying GRIT to communication and intra-office operations

Format Article

Format Video

Format Book

Source The Balance

Source UNCW Skillport

Source UNCW Skillport

Brought to you by UNCW Learning amp Talent Development

How to Demonstrate Respect in the Workplace

Leading with Respect

ldquoLeading With GRIT Inspiring Action and Accountability with Generosity Respect Integrity and Truthrdquo

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

Click to Launch

Click to Launch

Page 23: TABLE OF CONTENTS...and keep things running smoothly and peaceably. Ensuring clarity in communication is the responsibility of each individual, particularly since our performance is

CO

NTI

NU

OU

S IM

PRO

VEM

ENT

EHRA

INST

ITUT

ION

AL G

OAL

Collaboration amp Teamwork Enhancement

Safety

Whether you work at a business manage it or own it you all have the same goal--- you donrsquot want anyone to get hurt on the job And therersquos something each of us can do to make sure we all go home as whole as when we started the day Here are 10 steps to a safe and healthy workplace

The foundation of any successful workplace safety effort is one that encourages employees to identify unsafe behaviors and opportunities for improvement Herersquos the Top 10 Workplace Safety Tips Every Employee Should Know to help you inform your own workers and create a workplace safety environment

National Safety Council consultants identify what they see repeatedly when auditing worksites

Format Article

Format Article

Format Article

Source Safe Works

Source arbillcom

Source Safety and Health

Brought to you by UNCW Learning amp Talent Development

Create a Safe and Healthy Workplace

Top 10 Workplace Safety Tips Every Employee Should Know

7 common workplace safety hazards

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

Click to Launch

Click to Launch

LEA

DER

SHIP

EHRA

INST

ITUT

ION

AL G

OAL

Collaboration amp Teamwork Enhancement

Oversight

Root Cause Analysis (RCA) is a popular and often-used technique that helps people answer the question of why the problem occurred in the first place It seeks to identify the origin of a problem using a specific set of steps with associated tools to find the primary cause of the problem

This 3 Things post offers up three things that you can do to help you deliver great work time and time again

If you are a leader you are first and foremost tasked with delivering results Continuously delivering results can prove challenging There are numerous obstacles objections and setbacks to deal with At the same time your ability to deliver results can be enhanced by doing some simple things

Format Article

Format Article

Format Article

Source Mind Tools

Source Productivityist

Source Goals and Achievments

Brought to you by UNCW Learning amp Talent Development

Root Cause Analysis Tracing a Problem to its Origins

3 Things You Can Do To Consistently Deliver Great Work

Delivering Results As A Leader

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

Click to Launch

Click to Launch

LEA

DER

SHIP

EHRA

INST

ITUT

ION

AL G

OAL

Collaboration amp Teamwork Enhancement

Goal-setting

For people in management roles goal setting is absolutely essential to motivating employees Learn about SMART goals and how to use them efficiently

Only 3 of adults have clear written specific measurable time-bounded goals and by every statistic they accomplish ten times as much as people with no goals at all Why is it then that most people have no goals Brian Tracy answers this by debunking 5 myths people have when it comes to setting goals

Featuring worksheets quizzes and other practical tools this guide gives readers powerful techniques they can use to set a goal make a plan and acquire the resources and power necessary to achieve their objective

Format Article

Format Article

Format Book

Source Brian Tracy Int

Source BrianTraceycom

Source UNCW SkillPort

Brought to you by UNCW Learning amp Talent Development

5 Tips For Motivating Employees SMART Goal Setting For Managers

Setting Goals and Objectives- 5 myths

Goal Setting How to Create an Action Plan and Achieve Your Goals Second Edition

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

Click to Launch

Click to Launch

LEA

DER

SHIP

EHRA

INST

ITUT

ION

AL G

OAL

Collaboration amp Teamwork Enhancement

Manage Talent

Every organization has nuances within its performance management system such as the use of rating scales competencies weighting overall rating and so on Therefore here are some general guidelines and tips Many clients find these helpful when incorporating ldquocalibrationrdquo meetings into their performance management process

Some of the best informal learning occurs from consistent and candid performance feedback Learn to practice this skill effectively in your workplace

Guiding managers through every step of the coaching process from problem solving to developing accountability this clear and practical book is an invaluable tool that will help all leaders coach employees colleagues and themselves to excellence

Format Article

Format Article

Format Book

Source Work Force

Source tdorg

Source UNCW Skillport

Brought to you by UNCW Learning amp Talent Development

Dear workforce how should we conduct performance-appraisal lsquocalibrationrsquo meetings with managers

Delivering Effective Performance Feedback

ldquoA managerrsquos guide to coaching ndash simple and effective ways to get the best out of your employees employeesrdquo

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

Click to Launch

Click to Launch

LEA

DER

SHIP

EHRA

INST

ITUT

ION

AL G

OAL

Collaboration amp Teamwork Enhancement

Decision-Making

In this course yoursquoll learn how to keep the improvement on track using key principles of project management and yoursquoll discover tactics for embedding the improvement deep in the operations of your organization

This article will explore three crucial qualities that great leaders must develop to become great decision-makers emotional intelligence the ability to handle uncertainty and the ability to weigh evidence with intuition

To decentralize decisions to people closest to the problem requires that they have information from above that provides context The information transfer should be two-way and continuous Decentralized decision-makers tend to own their decisions

Format Course

Format Article

Format Video

Source UNCW Skillport

Source Pepperdineedu

Source UNCW Skillport

Brought to you by UNCW Learning amp Talent Development

Implementing and sustaining process improvement

Great Leaders are Great Decision Makers

Empowering Decision-Making

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

Click to Launch

Click to Launch

LEA

DER

SHIP

EHRA

INST

ITUT

ION

AL G

OAL

Collaboration amp Teamwork Enhancement

Leading

Given the extraordinary low levels of engagement in the US workforce mdash a recent Gallup poll showed that 70 of employees are ldquonot engagedrdquo or ldquoactively disengagedrdquo at work mdash many leaders are looking for solutions To get more motivation from employees learn to do these three things well

Here is a list of things to do and not to do engage employees so they are able to perform spectacularly and build and improve your business

These are seven principles of public speaking that developed by media coach Richard Zeoli Keep them in mind the next time you find yourself presenting before a group

Format Article

Format Article

Format Article

Source hbrorg

Source Entrepreneurcom

Source amenetorg

Brought to you by UNCW Learning amp Talent Development

To motivate employees do 3 things well

14 Management Dorsquos and Donrsquots to Motivate Employees

The Seven Principles of Effective Public Speaking

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

Click to Launch

Click to Launch

DIV

ERSI

TY amp

INC

LUSI

ON

EHRA

INST

ITUT

ION

AL G

OAL

Collaboration amp Teamwork Enhancement

Diversity

Workforce diversity and inclusion promotes employee productivity retention team collaboration and commitment all of which ultimately add value to the services provided to clients Here are five strategies to help organizations develop and leverage their diversity programs

This article offers some concrete tips that are designed to engage employees at all levels within the organization Remember it is important to commit to the process value the thoughts and ideas of everyone and celebrate along the way

Presenting a unique approach for future company enhancement and employee success this publication is an essential reference for those interested in the effects of multicultural representation on both a company and its employees through professional growth and advancement

Format Article

Format Article

Format Book

Source gwb Lawfirm

Source Diversity Journal

Source UNCW Skillport

Brought to you by UNCW Learning amp Talent Development

5 Strategies for Promoting Diversity in the Workplace

10 Ways Employees can Support Diversity and Inclusion

ldquoImpact of Diversity on Organization and Career Developmentrdquo- Claretha Hughes

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

Click to Launch

Click to Launch

DIV

ERSI

TY amp

INC

LUSI

ON

EHRA

INST

ITUT

ION

AL G

OAL

Collaboration amp Teamwork Enhancement

Ethics

Workplace ethics and behavior are a crucial part of employment as both are aspects that can assist a company in its efforts to be profitable In fact ethics and behavior are just as important to most companies as performance as high morale and teamwork are two ingredients for success

Business decisions arenrsquot always black and white How can you trust that your workers will do the right thing

This activity book contains 50 exercises designed to engage individuals teams and groups in generating thought and discussion also included are fun exercises discussion questions essays activities and more

Format Article

Format Article

Format Book

Source Small Business

Source shrmorg

Source UNCW Skillport

Brought to you by UNCW Learning amp Talent Development

Workplace Ethics amp Behavior

Creating an Ethical Workplace

ldquoThe Business Ethics Activity Book 50 Exercises for Promoting Integrity at Workrdquo

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

Click to Launch

Click to Launch

DIV

ERSI

TY amp

INC

LUSI

ON

EHRA

INST

ITUT

ION

AL G

OAL

Collaboration amp Teamwork Enhancement

Respect

Ask anyone in your workplace what treatment they most want from their bosses and coworkers at work They will likely top their list with the desire for their employer and coworkers to treat them as if they have dignity and with respect Use these tips to create a respectful workplace

When Narayan Murthy founded Infosys his guiding principal was to treat employees and customers with respect Thatrsquos not just a good way to run a company Itrsquos also a good way to live your life

This book describes how working toward individual improvement produces better organizational results than traditional approaches that focus on collective improvement Readers are introduced to GRIT with a framework that can be applied in any workplace scenario and are provided with strategies for applying GRIT to communication and intra-office operations

Format Article

Format Video

Format Book

Source The Balance

Source UNCW Skillport

Source UNCW Skillport

Brought to you by UNCW Learning amp Talent Development

How to Demonstrate Respect in the Workplace

Leading with Respect

ldquoLeading With GRIT Inspiring Action and Accountability with Generosity Respect Integrity and Truthrdquo

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

Click to Launch

Click to Launch

Page 24: TABLE OF CONTENTS...and keep things running smoothly and peaceably. Ensuring clarity in communication is the responsibility of each individual, particularly since our performance is

LEA

DER

SHIP

EHRA

INST

ITUT

ION

AL G

OAL

Collaboration amp Teamwork Enhancement

Oversight

Root Cause Analysis (RCA) is a popular and often-used technique that helps people answer the question of why the problem occurred in the first place It seeks to identify the origin of a problem using a specific set of steps with associated tools to find the primary cause of the problem

This 3 Things post offers up three things that you can do to help you deliver great work time and time again

If you are a leader you are first and foremost tasked with delivering results Continuously delivering results can prove challenging There are numerous obstacles objections and setbacks to deal with At the same time your ability to deliver results can be enhanced by doing some simple things

Format Article

Format Article

Format Article

Source Mind Tools

Source Productivityist

Source Goals and Achievments

Brought to you by UNCW Learning amp Talent Development

Root Cause Analysis Tracing a Problem to its Origins

3 Things You Can Do To Consistently Deliver Great Work

Delivering Results As A Leader

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

Click to Launch

Click to Launch

LEA

DER

SHIP

EHRA

INST

ITUT

ION

AL G

OAL

Collaboration amp Teamwork Enhancement

Goal-setting

For people in management roles goal setting is absolutely essential to motivating employees Learn about SMART goals and how to use them efficiently

Only 3 of adults have clear written specific measurable time-bounded goals and by every statistic they accomplish ten times as much as people with no goals at all Why is it then that most people have no goals Brian Tracy answers this by debunking 5 myths people have when it comes to setting goals

Featuring worksheets quizzes and other practical tools this guide gives readers powerful techniques they can use to set a goal make a plan and acquire the resources and power necessary to achieve their objective

Format Article

Format Article

Format Book

Source Brian Tracy Int

Source BrianTraceycom

Source UNCW SkillPort

Brought to you by UNCW Learning amp Talent Development

5 Tips For Motivating Employees SMART Goal Setting For Managers

Setting Goals and Objectives- 5 myths

Goal Setting How to Create an Action Plan and Achieve Your Goals Second Edition

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

Click to Launch

Click to Launch

LEA

DER

SHIP

EHRA

INST

ITUT

ION

AL G

OAL

Collaboration amp Teamwork Enhancement

Manage Talent

Every organization has nuances within its performance management system such as the use of rating scales competencies weighting overall rating and so on Therefore here are some general guidelines and tips Many clients find these helpful when incorporating ldquocalibrationrdquo meetings into their performance management process

Some of the best informal learning occurs from consistent and candid performance feedback Learn to practice this skill effectively in your workplace

Guiding managers through every step of the coaching process from problem solving to developing accountability this clear and practical book is an invaluable tool that will help all leaders coach employees colleagues and themselves to excellence

Format Article

Format Article

Format Book

Source Work Force

Source tdorg

Source UNCW Skillport

Brought to you by UNCW Learning amp Talent Development

Dear workforce how should we conduct performance-appraisal lsquocalibrationrsquo meetings with managers

Delivering Effective Performance Feedback

ldquoA managerrsquos guide to coaching ndash simple and effective ways to get the best out of your employees employeesrdquo

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

Click to Launch

Click to Launch

LEA

DER

SHIP

EHRA

INST

ITUT

ION

AL G

OAL

Collaboration amp Teamwork Enhancement

Decision-Making

In this course yoursquoll learn how to keep the improvement on track using key principles of project management and yoursquoll discover tactics for embedding the improvement deep in the operations of your organization

This article will explore three crucial qualities that great leaders must develop to become great decision-makers emotional intelligence the ability to handle uncertainty and the ability to weigh evidence with intuition

To decentralize decisions to people closest to the problem requires that they have information from above that provides context The information transfer should be two-way and continuous Decentralized decision-makers tend to own their decisions

Format Course

Format Article

Format Video

Source UNCW Skillport

Source Pepperdineedu

Source UNCW Skillport

Brought to you by UNCW Learning amp Talent Development

Implementing and sustaining process improvement

Great Leaders are Great Decision Makers

Empowering Decision-Making

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

Click to Launch

Click to Launch

LEA

DER

SHIP

EHRA

INST

ITUT

ION

AL G

OAL

Collaboration amp Teamwork Enhancement

Leading

Given the extraordinary low levels of engagement in the US workforce mdash a recent Gallup poll showed that 70 of employees are ldquonot engagedrdquo or ldquoactively disengagedrdquo at work mdash many leaders are looking for solutions To get more motivation from employees learn to do these three things well

Here is a list of things to do and not to do engage employees so they are able to perform spectacularly and build and improve your business

These are seven principles of public speaking that developed by media coach Richard Zeoli Keep them in mind the next time you find yourself presenting before a group

Format Article

Format Article

Format Article

Source hbrorg

Source Entrepreneurcom

Source amenetorg

Brought to you by UNCW Learning amp Talent Development

To motivate employees do 3 things well

14 Management Dorsquos and Donrsquots to Motivate Employees

The Seven Principles of Effective Public Speaking

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

Click to Launch

Click to Launch

DIV

ERSI

TY amp

INC

LUSI

ON

EHRA

INST

ITUT

ION

AL G

OAL

Collaboration amp Teamwork Enhancement

Diversity

Workforce diversity and inclusion promotes employee productivity retention team collaboration and commitment all of which ultimately add value to the services provided to clients Here are five strategies to help organizations develop and leverage their diversity programs

This article offers some concrete tips that are designed to engage employees at all levels within the organization Remember it is important to commit to the process value the thoughts and ideas of everyone and celebrate along the way

Presenting a unique approach for future company enhancement and employee success this publication is an essential reference for those interested in the effects of multicultural representation on both a company and its employees through professional growth and advancement

Format Article

Format Article

Format Book

Source gwb Lawfirm

Source Diversity Journal

Source UNCW Skillport

Brought to you by UNCW Learning amp Talent Development

5 Strategies for Promoting Diversity in the Workplace

10 Ways Employees can Support Diversity and Inclusion

ldquoImpact of Diversity on Organization and Career Developmentrdquo- Claretha Hughes

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

Click to Launch

Click to Launch

DIV

ERSI

TY amp

INC

LUSI

ON

EHRA

INST

ITUT

ION

AL G

OAL

Collaboration amp Teamwork Enhancement

Ethics

Workplace ethics and behavior are a crucial part of employment as both are aspects that can assist a company in its efforts to be profitable In fact ethics and behavior are just as important to most companies as performance as high morale and teamwork are two ingredients for success

Business decisions arenrsquot always black and white How can you trust that your workers will do the right thing

This activity book contains 50 exercises designed to engage individuals teams and groups in generating thought and discussion also included are fun exercises discussion questions essays activities and more

Format Article

Format Article

Format Book

Source Small Business

Source shrmorg

Source UNCW Skillport

Brought to you by UNCW Learning amp Talent Development

Workplace Ethics amp Behavior

Creating an Ethical Workplace

ldquoThe Business Ethics Activity Book 50 Exercises for Promoting Integrity at Workrdquo

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

Click to Launch

Click to Launch

DIV

ERSI

TY amp

INC

LUSI

ON

EHRA

INST

ITUT

ION

AL G

OAL

Collaboration amp Teamwork Enhancement

Respect

Ask anyone in your workplace what treatment they most want from their bosses and coworkers at work They will likely top their list with the desire for their employer and coworkers to treat them as if they have dignity and with respect Use these tips to create a respectful workplace

When Narayan Murthy founded Infosys his guiding principal was to treat employees and customers with respect Thatrsquos not just a good way to run a company Itrsquos also a good way to live your life

This book describes how working toward individual improvement produces better organizational results than traditional approaches that focus on collective improvement Readers are introduced to GRIT with a framework that can be applied in any workplace scenario and are provided with strategies for applying GRIT to communication and intra-office operations

Format Article

Format Video

Format Book

Source The Balance

Source UNCW Skillport

Source UNCW Skillport

Brought to you by UNCW Learning amp Talent Development

How to Demonstrate Respect in the Workplace

Leading with Respect

ldquoLeading With GRIT Inspiring Action and Accountability with Generosity Respect Integrity and Truthrdquo

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

Click to Launch

Click to Launch

Page 25: TABLE OF CONTENTS...and keep things running smoothly and peaceably. Ensuring clarity in communication is the responsibility of each individual, particularly since our performance is

LEA

DER

SHIP

EHRA

INST

ITUT

ION

AL G

OAL

Collaboration amp Teamwork Enhancement

Goal-setting

For people in management roles goal setting is absolutely essential to motivating employees Learn about SMART goals and how to use them efficiently

Only 3 of adults have clear written specific measurable time-bounded goals and by every statistic they accomplish ten times as much as people with no goals at all Why is it then that most people have no goals Brian Tracy answers this by debunking 5 myths people have when it comes to setting goals

Featuring worksheets quizzes and other practical tools this guide gives readers powerful techniques they can use to set a goal make a plan and acquire the resources and power necessary to achieve their objective

Format Article

Format Article

Format Book

Source Brian Tracy Int

Source BrianTraceycom

Source UNCW SkillPort

Brought to you by UNCW Learning amp Talent Development

5 Tips For Motivating Employees SMART Goal Setting For Managers

Setting Goals and Objectives- 5 myths

Goal Setting How to Create an Action Plan and Achieve Your Goals Second Edition

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

Click to Launch

Click to Launch

LEA

DER

SHIP

EHRA

INST

ITUT

ION

AL G

OAL

Collaboration amp Teamwork Enhancement

Manage Talent

Every organization has nuances within its performance management system such as the use of rating scales competencies weighting overall rating and so on Therefore here are some general guidelines and tips Many clients find these helpful when incorporating ldquocalibrationrdquo meetings into their performance management process

Some of the best informal learning occurs from consistent and candid performance feedback Learn to practice this skill effectively in your workplace

Guiding managers through every step of the coaching process from problem solving to developing accountability this clear and practical book is an invaluable tool that will help all leaders coach employees colleagues and themselves to excellence

Format Article

Format Article

Format Book

Source Work Force

Source tdorg

Source UNCW Skillport

Brought to you by UNCW Learning amp Talent Development

Dear workforce how should we conduct performance-appraisal lsquocalibrationrsquo meetings with managers

Delivering Effective Performance Feedback

ldquoA managerrsquos guide to coaching ndash simple and effective ways to get the best out of your employees employeesrdquo

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

Click to Launch

Click to Launch

LEA

DER

SHIP

EHRA

INST

ITUT

ION

AL G

OAL

Collaboration amp Teamwork Enhancement

Decision-Making

In this course yoursquoll learn how to keep the improvement on track using key principles of project management and yoursquoll discover tactics for embedding the improvement deep in the operations of your organization

This article will explore three crucial qualities that great leaders must develop to become great decision-makers emotional intelligence the ability to handle uncertainty and the ability to weigh evidence with intuition

To decentralize decisions to people closest to the problem requires that they have information from above that provides context The information transfer should be two-way and continuous Decentralized decision-makers tend to own their decisions

Format Course

Format Article

Format Video

Source UNCW Skillport

Source Pepperdineedu

Source UNCW Skillport

Brought to you by UNCW Learning amp Talent Development

Implementing and sustaining process improvement

Great Leaders are Great Decision Makers

Empowering Decision-Making

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

Click to Launch

Click to Launch

LEA

DER

SHIP

EHRA

INST

ITUT

ION

AL G

OAL

Collaboration amp Teamwork Enhancement

Leading

Given the extraordinary low levels of engagement in the US workforce mdash a recent Gallup poll showed that 70 of employees are ldquonot engagedrdquo or ldquoactively disengagedrdquo at work mdash many leaders are looking for solutions To get more motivation from employees learn to do these three things well

Here is a list of things to do and not to do engage employees so they are able to perform spectacularly and build and improve your business

These are seven principles of public speaking that developed by media coach Richard Zeoli Keep them in mind the next time you find yourself presenting before a group

Format Article

Format Article

Format Article

Source hbrorg

Source Entrepreneurcom

Source amenetorg

Brought to you by UNCW Learning amp Talent Development

To motivate employees do 3 things well

14 Management Dorsquos and Donrsquots to Motivate Employees

The Seven Principles of Effective Public Speaking

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

Click to Launch

Click to Launch

DIV

ERSI

TY amp

INC

LUSI

ON

EHRA

INST

ITUT

ION

AL G

OAL

Collaboration amp Teamwork Enhancement

Diversity

Workforce diversity and inclusion promotes employee productivity retention team collaboration and commitment all of which ultimately add value to the services provided to clients Here are five strategies to help organizations develop and leverage their diversity programs

This article offers some concrete tips that are designed to engage employees at all levels within the organization Remember it is important to commit to the process value the thoughts and ideas of everyone and celebrate along the way

Presenting a unique approach for future company enhancement and employee success this publication is an essential reference for those interested in the effects of multicultural representation on both a company and its employees through professional growth and advancement

Format Article

Format Article

Format Book

Source gwb Lawfirm

Source Diversity Journal

Source UNCW Skillport

Brought to you by UNCW Learning amp Talent Development

5 Strategies for Promoting Diversity in the Workplace

10 Ways Employees can Support Diversity and Inclusion

ldquoImpact of Diversity on Organization and Career Developmentrdquo- Claretha Hughes

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

Click to Launch

Click to Launch

DIV

ERSI

TY amp

INC

LUSI

ON

EHRA

INST

ITUT

ION

AL G

OAL

Collaboration amp Teamwork Enhancement

Ethics

Workplace ethics and behavior are a crucial part of employment as both are aspects that can assist a company in its efforts to be profitable In fact ethics and behavior are just as important to most companies as performance as high morale and teamwork are two ingredients for success

Business decisions arenrsquot always black and white How can you trust that your workers will do the right thing

This activity book contains 50 exercises designed to engage individuals teams and groups in generating thought and discussion also included are fun exercises discussion questions essays activities and more

Format Article

Format Article

Format Book

Source Small Business

Source shrmorg

Source UNCW Skillport

Brought to you by UNCW Learning amp Talent Development

Workplace Ethics amp Behavior

Creating an Ethical Workplace

ldquoThe Business Ethics Activity Book 50 Exercises for Promoting Integrity at Workrdquo

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

Click to Launch

Click to Launch

DIV

ERSI

TY amp

INC

LUSI

ON

EHRA

INST

ITUT

ION

AL G

OAL

Collaboration amp Teamwork Enhancement

Respect

Ask anyone in your workplace what treatment they most want from their bosses and coworkers at work They will likely top their list with the desire for their employer and coworkers to treat them as if they have dignity and with respect Use these tips to create a respectful workplace

When Narayan Murthy founded Infosys his guiding principal was to treat employees and customers with respect Thatrsquos not just a good way to run a company Itrsquos also a good way to live your life

This book describes how working toward individual improvement produces better organizational results than traditional approaches that focus on collective improvement Readers are introduced to GRIT with a framework that can be applied in any workplace scenario and are provided with strategies for applying GRIT to communication and intra-office operations

Format Article

Format Video

Format Book

Source The Balance

Source UNCW Skillport

Source UNCW Skillport

Brought to you by UNCW Learning amp Talent Development

How to Demonstrate Respect in the Workplace

Leading with Respect

ldquoLeading With GRIT Inspiring Action and Accountability with Generosity Respect Integrity and Truthrdquo

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

Click to Launch

Click to Launch

Page 26: TABLE OF CONTENTS...and keep things running smoothly and peaceably. Ensuring clarity in communication is the responsibility of each individual, particularly since our performance is

LEA

DER

SHIP

EHRA

INST

ITUT

ION

AL G

OAL

Collaboration amp Teamwork Enhancement

Manage Talent

Every organization has nuances within its performance management system such as the use of rating scales competencies weighting overall rating and so on Therefore here are some general guidelines and tips Many clients find these helpful when incorporating ldquocalibrationrdquo meetings into their performance management process

Some of the best informal learning occurs from consistent and candid performance feedback Learn to practice this skill effectively in your workplace

Guiding managers through every step of the coaching process from problem solving to developing accountability this clear and practical book is an invaluable tool that will help all leaders coach employees colleagues and themselves to excellence

Format Article

Format Article

Format Book

Source Work Force

Source tdorg

Source UNCW Skillport

Brought to you by UNCW Learning amp Talent Development

Dear workforce how should we conduct performance-appraisal lsquocalibrationrsquo meetings with managers

Delivering Effective Performance Feedback

ldquoA managerrsquos guide to coaching ndash simple and effective ways to get the best out of your employees employeesrdquo

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

Click to Launch

Click to Launch

LEA

DER

SHIP

EHRA

INST

ITUT

ION

AL G

OAL

Collaboration amp Teamwork Enhancement

Decision-Making

In this course yoursquoll learn how to keep the improvement on track using key principles of project management and yoursquoll discover tactics for embedding the improvement deep in the operations of your organization

This article will explore three crucial qualities that great leaders must develop to become great decision-makers emotional intelligence the ability to handle uncertainty and the ability to weigh evidence with intuition

To decentralize decisions to people closest to the problem requires that they have information from above that provides context The information transfer should be two-way and continuous Decentralized decision-makers tend to own their decisions

Format Course

Format Article

Format Video

Source UNCW Skillport

Source Pepperdineedu

Source UNCW Skillport

Brought to you by UNCW Learning amp Talent Development

Implementing and sustaining process improvement

Great Leaders are Great Decision Makers

Empowering Decision-Making

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

Click to Launch

Click to Launch

LEA

DER

SHIP

EHRA

INST

ITUT

ION

AL G

OAL

Collaboration amp Teamwork Enhancement

Leading

Given the extraordinary low levels of engagement in the US workforce mdash a recent Gallup poll showed that 70 of employees are ldquonot engagedrdquo or ldquoactively disengagedrdquo at work mdash many leaders are looking for solutions To get more motivation from employees learn to do these three things well

Here is a list of things to do and not to do engage employees so they are able to perform spectacularly and build and improve your business

These are seven principles of public speaking that developed by media coach Richard Zeoli Keep them in mind the next time you find yourself presenting before a group

Format Article

Format Article

Format Article

Source hbrorg

Source Entrepreneurcom

Source amenetorg

Brought to you by UNCW Learning amp Talent Development

To motivate employees do 3 things well

14 Management Dorsquos and Donrsquots to Motivate Employees

The Seven Principles of Effective Public Speaking

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

Click to Launch

Click to Launch

DIV

ERSI

TY amp

INC

LUSI

ON

EHRA

INST

ITUT

ION

AL G

OAL

Collaboration amp Teamwork Enhancement

Diversity

Workforce diversity and inclusion promotes employee productivity retention team collaboration and commitment all of which ultimately add value to the services provided to clients Here are five strategies to help organizations develop and leverage their diversity programs

This article offers some concrete tips that are designed to engage employees at all levels within the organization Remember it is important to commit to the process value the thoughts and ideas of everyone and celebrate along the way

Presenting a unique approach for future company enhancement and employee success this publication is an essential reference for those interested in the effects of multicultural representation on both a company and its employees through professional growth and advancement

Format Article

Format Article

Format Book

Source gwb Lawfirm

Source Diversity Journal

Source UNCW Skillport

Brought to you by UNCW Learning amp Talent Development

5 Strategies for Promoting Diversity in the Workplace

10 Ways Employees can Support Diversity and Inclusion

ldquoImpact of Diversity on Organization and Career Developmentrdquo- Claretha Hughes

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

Click to Launch

Click to Launch

DIV

ERSI

TY amp

INC

LUSI

ON

EHRA

INST

ITUT

ION

AL G

OAL

Collaboration amp Teamwork Enhancement

Ethics

Workplace ethics and behavior are a crucial part of employment as both are aspects that can assist a company in its efforts to be profitable In fact ethics and behavior are just as important to most companies as performance as high morale and teamwork are two ingredients for success

Business decisions arenrsquot always black and white How can you trust that your workers will do the right thing

This activity book contains 50 exercises designed to engage individuals teams and groups in generating thought and discussion also included are fun exercises discussion questions essays activities and more

Format Article

Format Article

Format Book

Source Small Business

Source shrmorg

Source UNCW Skillport

Brought to you by UNCW Learning amp Talent Development

Workplace Ethics amp Behavior

Creating an Ethical Workplace

ldquoThe Business Ethics Activity Book 50 Exercises for Promoting Integrity at Workrdquo

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

Click to Launch

Click to Launch

DIV

ERSI

TY amp

INC

LUSI

ON

EHRA

INST

ITUT

ION

AL G

OAL

Collaboration amp Teamwork Enhancement

Respect

Ask anyone in your workplace what treatment they most want from their bosses and coworkers at work They will likely top their list with the desire for their employer and coworkers to treat them as if they have dignity and with respect Use these tips to create a respectful workplace

When Narayan Murthy founded Infosys his guiding principal was to treat employees and customers with respect Thatrsquos not just a good way to run a company Itrsquos also a good way to live your life

This book describes how working toward individual improvement produces better organizational results than traditional approaches that focus on collective improvement Readers are introduced to GRIT with a framework that can be applied in any workplace scenario and are provided with strategies for applying GRIT to communication and intra-office operations

Format Article

Format Video

Format Book

Source The Balance

Source UNCW Skillport

Source UNCW Skillport

Brought to you by UNCW Learning amp Talent Development

How to Demonstrate Respect in the Workplace

Leading with Respect

ldquoLeading With GRIT Inspiring Action and Accountability with Generosity Respect Integrity and Truthrdquo

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

Click to Launch

Click to Launch

Page 27: TABLE OF CONTENTS...and keep things running smoothly and peaceably. Ensuring clarity in communication is the responsibility of each individual, particularly since our performance is

LEA

DER

SHIP

EHRA

INST

ITUT

ION

AL G

OAL

Collaboration amp Teamwork Enhancement

Decision-Making

In this course yoursquoll learn how to keep the improvement on track using key principles of project management and yoursquoll discover tactics for embedding the improvement deep in the operations of your organization

This article will explore three crucial qualities that great leaders must develop to become great decision-makers emotional intelligence the ability to handle uncertainty and the ability to weigh evidence with intuition

To decentralize decisions to people closest to the problem requires that they have information from above that provides context The information transfer should be two-way and continuous Decentralized decision-makers tend to own their decisions

Format Course

Format Article

Format Video

Source UNCW Skillport

Source Pepperdineedu

Source UNCW Skillport

Brought to you by UNCW Learning amp Talent Development

Implementing and sustaining process improvement

Great Leaders are Great Decision Makers

Empowering Decision-Making

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

Click to Launch

Click to Launch

LEA

DER

SHIP

EHRA

INST

ITUT

ION

AL G

OAL

Collaboration amp Teamwork Enhancement

Leading

Given the extraordinary low levels of engagement in the US workforce mdash a recent Gallup poll showed that 70 of employees are ldquonot engagedrdquo or ldquoactively disengagedrdquo at work mdash many leaders are looking for solutions To get more motivation from employees learn to do these three things well

Here is a list of things to do and not to do engage employees so they are able to perform spectacularly and build and improve your business

These are seven principles of public speaking that developed by media coach Richard Zeoli Keep them in mind the next time you find yourself presenting before a group

Format Article

Format Article

Format Article

Source hbrorg

Source Entrepreneurcom

Source amenetorg

Brought to you by UNCW Learning amp Talent Development

To motivate employees do 3 things well

14 Management Dorsquos and Donrsquots to Motivate Employees

The Seven Principles of Effective Public Speaking

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

Click to Launch

Click to Launch

DIV

ERSI

TY amp

INC

LUSI

ON

EHRA

INST

ITUT

ION

AL G

OAL

Collaboration amp Teamwork Enhancement

Diversity

Workforce diversity and inclusion promotes employee productivity retention team collaboration and commitment all of which ultimately add value to the services provided to clients Here are five strategies to help organizations develop and leverage their diversity programs

This article offers some concrete tips that are designed to engage employees at all levels within the organization Remember it is important to commit to the process value the thoughts and ideas of everyone and celebrate along the way

Presenting a unique approach for future company enhancement and employee success this publication is an essential reference for those interested in the effects of multicultural representation on both a company and its employees through professional growth and advancement

Format Article

Format Article

Format Book

Source gwb Lawfirm

Source Diversity Journal

Source UNCW Skillport

Brought to you by UNCW Learning amp Talent Development

5 Strategies for Promoting Diversity in the Workplace

10 Ways Employees can Support Diversity and Inclusion

ldquoImpact of Diversity on Organization and Career Developmentrdquo- Claretha Hughes

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

Click to Launch

Click to Launch

DIV

ERSI

TY amp

INC

LUSI

ON

EHRA

INST

ITUT

ION

AL G

OAL

Collaboration amp Teamwork Enhancement

Ethics

Workplace ethics and behavior are a crucial part of employment as both are aspects that can assist a company in its efforts to be profitable In fact ethics and behavior are just as important to most companies as performance as high morale and teamwork are two ingredients for success

Business decisions arenrsquot always black and white How can you trust that your workers will do the right thing

This activity book contains 50 exercises designed to engage individuals teams and groups in generating thought and discussion also included are fun exercises discussion questions essays activities and more

Format Article

Format Article

Format Book

Source Small Business

Source shrmorg

Source UNCW Skillport

Brought to you by UNCW Learning amp Talent Development

Workplace Ethics amp Behavior

Creating an Ethical Workplace

ldquoThe Business Ethics Activity Book 50 Exercises for Promoting Integrity at Workrdquo

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

Click to Launch

Click to Launch

DIV

ERSI

TY amp

INC

LUSI

ON

EHRA

INST

ITUT

ION

AL G

OAL

Collaboration amp Teamwork Enhancement

Respect

Ask anyone in your workplace what treatment they most want from their bosses and coworkers at work They will likely top their list with the desire for their employer and coworkers to treat them as if they have dignity and with respect Use these tips to create a respectful workplace

When Narayan Murthy founded Infosys his guiding principal was to treat employees and customers with respect Thatrsquos not just a good way to run a company Itrsquos also a good way to live your life

This book describes how working toward individual improvement produces better organizational results than traditional approaches that focus on collective improvement Readers are introduced to GRIT with a framework that can be applied in any workplace scenario and are provided with strategies for applying GRIT to communication and intra-office operations

Format Article

Format Video

Format Book

Source The Balance

Source UNCW Skillport

Source UNCW Skillport

Brought to you by UNCW Learning amp Talent Development

How to Demonstrate Respect in the Workplace

Leading with Respect

ldquoLeading With GRIT Inspiring Action and Accountability with Generosity Respect Integrity and Truthrdquo

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

Click to Launch

Click to Launch

Page 28: TABLE OF CONTENTS...and keep things running smoothly and peaceably. Ensuring clarity in communication is the responsibility of each individual, particularly since our performance is

LEA

DER

SHIP

EHRA

INST

ITUT

ION

AL G

OAL

Collaboration amp Teamwork Enhancement

Leading

Given the extraordinary low levels of engagement in the US workforce mdash a recent Gallup poll showed that 70 of employees are ldquonot engagedrdquo or ldquoactively disengagedrdquo at work mdash many leaders are looking for solutions To get more motivation from employees learn to do these three things well

Here is a list of things to do and not to do engage employees so they are able to perform spectacularly and build and improve your business

These are seven principles of public speaking that developed by media coach Richard Zeoli Keep them in mind the next time you find yourself presenting before a group

Format Article

Format Article

Format Article

Source hbrorg

Source Entrepreneurcom

Source amenetorg

Brought to you by UNCW Learning amp Talent Development

To motivate employees do 3 things well

14 Management Dorsquos and Donrsquots to Motivate Employees

The Seven Principles of Effective Public Speaking

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

Click to Launch

Click to Launch

DIV

ERSI

TY amp

INC

LUSI

ON

EHRA

INST

ITUT

ION

AL G

OAL

Collaboration amp Teamwork Enhancement

Diversity

Workforce diversity and inclusion promotes employee productivity retention team collaboration and commitment all of which ultimately add value to the services provided to clients Here are five strategies to help organizations develop and leverage their diversity programs

This article offers some concrete tips that are designed to engage employees at all levels within the organization Remember it is important to commit to the process value the thoughts and ideas of everyone and celebrate along the way

Presenting a unique approach for future company enhancement and employee success this publication is an essential reference for those interested in the effects of multicultural representation on both a company and its employees through professional growth and advancement

Format Article

Format Article

Format Book

Source gwb Lawfirm

Source Diversity Journal

Source UNCW Skillport

Brought to you by UNCW Learning amp Talent Development

5 Strategies for Promoting Diversity in the Workplace

10 Ways Employees can Support Diversity and Inclusion

ldquoImpact of Diversity on Organization and Career Developmentrdquo- Claretha Hughes

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

Click to Launch

Click to Launch

DIV

ERSI

TY amp

INC

LUSI

ON

EHRA

INST

ITUT

ION

AL G

OAL

Collaboration amp Teamwork Enhancement

Ethics

Workplace ethics and behavior are a crucial part of employment as both are aspects that can assist a company in its efforts to be profitable In fact ethics and behavior are just as important to most companies as performance as high morale and teamwork are two ingredients for success

Business decisions arenrsquot always black and white How can you trust that your workers will do the right thing

This activity book contains 50 exercises designed to engage individuals teams and groups in generating thought and discussion also included are fun exercises discussion questions essays activities and more

Format Article

Format Article

Format Book

Source Small Business

Source shrmorg

Source UNCW Skillport

Brought to you by UNCW Learning amp Talent Development

Workplace Ethics amp Behavior

Creating an Ethical Workplace

ldquoThe Business Ethics Activity Book 50 Exercises for Promoting Integrity at Workrdquo

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

Click to Launch

Click to Launch

DIV

ERSI

TY amp

INC

LUSI

ON

EHRA

INST

ITUT

ION

AL G

OAL

Collaboration amp Teamwork Enhancement

Respect

Ask anyone in your workplace what treatment they most want from their bosses and coworkers at work They will likely top their list with the desire for their employer and coworkers to treat them as if they have dignity and with respect Use these tips to create a respectful workplace

When Narayan Murthy founded Infosys his guiding principal was to treat employees and customers with respect Thatrsquos not just a good way to run a company Itrsquos also a good way to live your life

This book describes how working toward individual improvement produces better organizational results than traditional approaches that focus on collective improvement Readers are introduced to GRIT with a framework that can be applied in any workplace scenario and are provided with strategies for applying GRIT to communication and intra-office operations

Format Article

Format Video

Format Book

Source The Balance

Source UNCW Skillport

Source UNCW Skillport

Brought to you by UNCW Learning amp Talent Development

How to Demonstrate Respect in the Workplace

Leading with Respect

ldquoLeading With GRIT Inspiring Action and Accountability with Generosity Respect Integrity and Truthrdquo

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

Click to Launch

Click to Launch

Page 29: TABLE OF CONTENTS...and keep things running smoothly and peaceably. Ensuring clarity in communication is the responsibility of each individual, particularly since our performance is

DIV

ERSI

TY amp

INC

LUSI

ON

EHRA

INST

ITUT

ION

AL G

OAL

Collaboration amp Teamwork Enhancement

Diversity

Workforce diversity and inclusion promotes employee productivity retention team collaboration and commitment all of which ultimately add value to the services provided to clients Here are five strategies to help organizations develop and leverage their diversity programs

This article offers some concrete tips that are designed to engage employees at all levels within the organization Remember it is important to commit to the process value the thoughts and ideas of everyone and celebrate along the way

Presenting a unique approach for future company enhancement and employee success this publication is an essential reference for those interested in the effects of multicultural representation on both a company and its employees through professional growth and advancement

Format Article

Format Article

Format Book

Source gwb Lawfirm

Source Diversity Journal

Source UNCW Skillport

Brought to you by UNCW Learning amp Talent Development

5 Strategies for Promoting Diversity in the Workplace

10 Ways Employees can Support Diversity and Inclusion

ldquoImpact of Diversity on Organization and Career Developmentrdquo- Claretha Hughes

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

Click to Launch

Click to Launch

DIV

ERSI

TY amp

INC

LUSI

ON

EHRA

INST

ITUT

ION

AL G

OAL

Collaboration amp Teamwork Enhancement

Ethics

Workplace ethics and behavior are a crucial part of employment as both are aspects that can assist a company in its efforts to be profitable In fact ethics and behavior are just as important to most companies as performance as high morale and teamwork are two ingredients for success

Business decisions arenrsquot always black and white How can you trust that your workers will do the right thing

This activity book contains 50 exercises designed to engage individuals teams and groups in generating thought and discussion also included are fun exercises discussion questions essays activities and more

Format Article

Format Article

Format Book

Source Small Business

Source shrmorg

Source UNCW Skillport

Brought to you by UNCW Learning amp Talent Development

Workplace Ethics amp Behavior

Creating an Ethical Workplace

ldquoThe Business Ethics Activity Book 50 Exercises for Promoting Integrity at Workrdquo

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

Click to Launch

Click to Launch

DIV

ERSI

TY amp

INC

LUSI

ON

EHRA

INST

ITUT

ION

AL G

OAL

Collaboration amp Teamwork Enhancement

Respect

Ask anyone in your workplace what treatment they most want from their bosses and coworkers at work They will likely top their list with the desire for their employer and coworkers to treat them as if they have dignity and with respect Use these tips to create a respectful workplace

When Narayan Murthy founded Infosys his guiding principal was to treat employees and customers with respect Thatrsquos not just a good way to run a company Itrsquos also a good way to live your life

This book describes how working toward individual improvement produces better organizational results than traditional approaches that focus on collective improvement Readers are introduced to GRIT with a framework that can be applied in any workplace scenario and are provided with strategies for applying GRIT to communication and intra-office operations

Format Article

Format Video

Format Book

Source The Balance

Source UNCW Skillport

Source UNCW Skillport

Brought to you by UNCW Learning amp Talent Development

How to Demonstrate Respect in the Workplace

Leading with Respect

ldquoLeading With GRIT Inspiring Action and Accountability with Generosity Respect Integrity and Truthrdquo

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

Click to Launch

Click to Launch

Page 30: TABLE OF CONTENTS...and keep things running smoothly and peaceably. Ensuring clarity in communication is the responsibility of each individual, particularly since our performance is

DIV

ERSI

TY amp

INC

LUSI

ON

EHRA

INST

ITUT

ION

AL G

OAL

Collaboration amp Teamwork Enhancement

Ethics

Workplace ethics and behavior are a crucial part of employment as both are aspects that can assist a company in its efforts to be profitable In fact ethics and behavior are just as important to most companies as performance as high morale and teamwork are two ingredients for success

Business decisions arenrsquot always black and white How can you trust that your workers will do the right thing

This activity book contains 50 exercises designed to engage individuals teams and groups in generating thought and discussion also included are fun exercises discussion questions essays activities and more

Format Article

Format Article

Format Book

Source Small Business

Source shrmorg

Source UNCW Skillport

Brought to you by UNCW Learning amp Talent Development

Workplace Ethics amp Behavior

Creating an Ethical Workplace

ldquoThe Business Ethics Activity Book 50 Exercises for Promoting Integrity at Workrdquo

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

Click to Launch

Click to Launch

DIV

ERSI

TY amp

INC

LUSI

ON

EHRA

INST

ITUT

ION

AL G

OAL

Collaboration amp Teamwork Enhancement

Respect

Ask anyone in your workplace what treatment they most want from their bosses and coworkers at work They will likely top their list with the desire for their employer and coworkers to treat them as if they have dignity and with respect Use these tips to create a respectful workplace

When Narayan Murthy founded Infosys his guiding principal was to treat employees and customers with respect Thatrsquos not just a good way to run a company Itrsquos also a good way to live your life

This book describes how working toward individual improvement produces better organizational results than traditional approaches that focus on collective improvement Readers are introduced to GRIT with a framework that can be applied in any workplace scenario and are provided with strategies for applying GRIT to communication and intra-office operations

Format Article

Format Video

Format Book

Source The Balance

Source UNCW Skillport

Source UNCW Skillport

Brought to you by UNCW Learning amp Talent Development

How to Demonstrate Respect in the Workplace

Leading with Respect

ldquoLeading With GRIT Inspiring Action and Accountability with Generosity Respect Integrity and Truthrdquo

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

Click to Launch

Click to Launch

Page 31: TABLE OF CONTENTS...and keep things running smoothly and peaceably. Ensuring clarity in communication is the responsibility of each individual, particularly since our performance is

DIV

ERSI

TY amp

INC

LUSI

ON

EHRA

INST

ITUT

ION

AL G

OAL

Collaboration amp Teamwork Enhancement

Respect

Ask anyone in your workplace what treatment they most want from their bosses and coworkers at work They will likely top their list with the desire for their employer and coworkers to treat them as if they have dignity and with respect Use these tips to create a respectful workplace

When Narayan Murthy founded Infosys his guiding principal was to treat employees and customers with respect Thatrsquos not just a good way to run a company Itrsquos also a good way to live your life

This book describes how working toward individual improvement produces better organizational results than traditional approaches that focus on collective improvement Readers are introduced to GRIT with a framework that can be applied in any workplace scenario and are provided with strategies for applying GRIT to communication and intra-office operations

Format Article

Format Video

Format Book

Source The Balance

Source UNCW Skillport

Source UNCW Skillport

Brought to you by UNCW Learning amp Talent Development

How to Demonstrate Respect in the Workplace

Leading with Respect

ldquoLeading With GRIT Inspiring Action and Accountability with Generosity Respect Integrity and Truthrdquo

Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan

Click to Launch

Click to Launch

Click to Launch