2

Table of Contents

BTMA Vision and Mission 3

BTMA Development Pyramid 4

BTMA Programs

Certification Programs 6

Management Trainee Program (MTP) 6

Intensive Supervisory Leadership Workshop (ISL) 7

Intensive Pre-HOD Workshop (IPH) 7

Talent Management Program (TMP) 8

Management Development Program (MDP) 8

Leading & Empowering Associates Forward (LEAF) 9

General Manager Program (GMP) 9

Group Learning/Training Workshop (GLW) 10

Launching of New Programs / Courses: Trainers’ Course

Effective Disciplinary Procedures Training Program 11

Engaged Coaching Certification Program 11

Conflict Resolution in the Workplace 11

eLearning @ BTMA

Webinar on HMA 12

Webinars on Service Excellence 12

Online Learning Linkages: Fee-based

American Hotel & Lodging Educational Institute (AHLEI) 13

eCornell 13

Harvard Business Publishing Corporate Learning 14

Glion Institute of Higher Education 15

Up Your Service – Ron Kaufman 15

The 7 Habits of Highly Effective People Foundations 16

On Demand Habits Series 16

Lobster Ink 16

Online Learning Linkages: Free

Open2Study 17 – 19

Coursera 19

Online Languages Learning

Qooco 20

Hospitality English Course Modules 20

Off-Site Workshops / On-Campus Programs

The Hong Kong Polytechnic University 21

Singapore Institute of Management 22

Nanyang Technological University 22

Royal Melbourne Institute of Technology 23

Skills Training Video Linkages

F&B Culinary Skills Videos 24

Engineering Videos 24

2015 BTMA Calendar of Programs 25

3

BTMA Vision and Mission

Our Vision

To support Banyan Tree Group’s organizational goals through Advancing People

Development, Management Excellence, and Learning with Integrity and Meaning.

Our Mission

1. To communicate vision and strategies to future managers and to instill core values of

the Banyan Tree.

2. To develop emerging leaders at all levels, to meet the demands of rapid growth and

to sustain organizational effectiveness.

3. To serve as a centralized training facility that provides consistent framework for

learning and to challenge associates at every level so that no matter how much we

have achieved or know, there is always room to master the subtle, exciting and

endless intriguing path of relearning.

4

BTMA Development Pyramid

The objective of BTMA is to instill the Banyan Tree core values in all its associates by offering

development programs and creating an impact on their career and personal development.

The BTMA Planner 2015 provides you with a guide to a multitude of development training

programs available at BTMA @ Phuket as well as in your property. In addition, many online

courses are also available to you at your own convenience.

Learning is a never ending process. Learning at different job levels will enhance associates’

skills, knowledge, and confidence and allow them to move up their career ladders.

IPH

Intensive Pre-HOD Workshop

ISL

Intensive Supervisory Leadership Workshop

AHLA

American Hotel & Lodging Association

Certification Programs

For Hotel Operations – Currently FO, F&B Service,

Housekeeping, Bellman, Bartender, Culinary & Reservation

MTP

Management Trainee Program

Legend:

GMP

General Manager Program

EDP

Executive Development Program

Banyan LEAF

Leading & Empowering Associates Forward

MDP

Management Development Program

TMP

Talent Management Program

5

Programs

6

BTHR Certification Programs are hotel operations

knowledge and skills related training targeted for

Job Grades 1 – 2. The purpose is to raise the level of

professionalism of Banyan Tree and Angsana

associates in terms of meeting the industry and

Banyan Tree standards of knowledge and skills. The

Programs are also aimed to recognize the

associate’s competence and commitment to

his/her job.

The BTHR Certification Programs are available for

Food and Beverage Service, Front Office,

Housekeeping, Bellman, Bartender, Culinary and

Reservations.

Date All year round

Duration 3 months

Venue Per Property

Fee NA

Target

Audience JG 1 & 2

Launching of 4th Batch

Laundry & Linen Certification Program

Date November 2015

Time 7:00 – 8:00 p.m. (TH time)

Fee FREE

Target

Audience

GMs, Executive Housekeeper

& JG3, HRMs, TMs

An 18-month development program

Designed for a trainee to become Assistant

Manager after successfully completing the

program

Properties with 100 and more associates must

budget for one MT each year

GMs & HODs must be involved in the interviews,

selection & evaluation of MT’s progress

Date All year round

Time NA

Fee FREE

Target

Audience

External university graduates

Internal JG 1 & 2

BTMA Programs

7

ISL is designed to answer the need of many associates

in the supervisory and middle management levels

(JG 2 & 3) in our properties to develop and provide

them with a solid foundation in supervisory leadership

and management skills aligning with the BT/AN

culture. This 4-day workshop covers:

- Foundation Values

- Service Excellence

- Personal Development

- Going Forward on “How Can I Do Better and More”

Date 9 – 12 November 2015

Duration 4 days

Venue TBA

Fee USD 1,450 / pax

Target

Audience

JG 2 & 3

China Properties Only

The Intensive Pre-HOD (Head of Department)

Workshop is a 4-day program intended for JG3

“would-be” and budding department heads in BT/AN

properties. It aims to prepare them for their role as

department head by providing tools and techniques

in effective management. Side by side, the

participants will also be exposed to activities illustrating

effective leadership styles and to interactive sessions

on how to engage/motivate their subordinates. The

workshop is facilitated by our property GMs and senior

management team.

Date 14 – 17 September 2015

Duration 4 days

Venue Banyan Tree Bangkok

Fee USD 1,950 / pax

Target

Audience

JG 3 & 4

APAC Properties Only

8

This 6-day Signature Program will take place at the

Banyan Tree Management Academy (BTMA) in Phuket,

Thailand.

The Program will equip new and existing managers with

essential managerial and leadership skills that will allow

them to manage their responsibilities to associates,

customers, & teams effectively.

Date 15 – 20 May 2015

Duration 6 days on-site

3-stage; 9 months program

Venue TBA

Fee USD 3,750 / pax

Target

Audience JG 3

Senior Management from various properties will spend

time to facilitate the sessions.

Pre-workshop activities, case studies, role plays,

structured exercises and post-workshop projects are

used to transfer and apply management and

leadership principles. Based on real life scenarios, the

participants are initiated to face issues and make

decisions in a safe environment. TMP participants are

expected to complete an online learning after finishing

the Program.

This 6-day Signature Program will take place at the

Banyan Tree Management Academy (BTMA) in

Phuket, Thailand.

Our top management will devote their time teaching

and facilitating sessions. Serving as role models, these

“internal facilitators” actively share their expertise,

leadership experience and vision of the future of the

Group. Hence, the Program imparts a unique

Banyan Tree management culture and know-how

through interactions between participant and senior

management.

Participants are expected to complete an online

learning before coming to the Program.

Pre-workshop activities, case studies, role plays,

structured exercises and post-workshop projects are

used to transfer and apply management and

leadership principles. Based on real life scenarios, the

participants are initiated to face issues and make

decisions in a safe environment.

Date 11 – 16 May 2015

Duration 6 days on-site

3-stage; 9 months program

Venue TBA

Fee USD 3,750 / pax

Target

Audience JG 4 & 5

9

Banyan L E A F (Leading and Empowering Associates

Forward) Program is about identifying and

developing potential associates in JG 5. It is a self-

regulated career development program requiring

high levels of self-discipline and commitment. It is an

opportunity to prepare these managers for a higher

position.

Once a location is available, the successful LEAFER

who is most ready is endorsed for promotion.

However, there is no guarantee that the LEAFER gets

the promotion even if he/she passes the Banyan LEAF

Program because, it is the best candidate among all

who will get the job. It will entirely depend on timing,

opportunity, location fit and readiness of the LEAFER.

Date All year round

Duration Minimum 18 months

Venue Property-based

Fee

No Fee. However

courses taken as part of

the development plan

will be charged

accordingly

Target

Audience JG 5

The GM PROGRAM is an exclusive Program that

provides general managers exceptional skills in

developing and managing change as the hospitality

industry grows rapidly. Honing critical thinking and

decision making skills is the focus of the program.

Simultaneously exploring effective leadership skills will

drive them to the forefront of innovation.

A combination of various learning platforms will be

used such as blended learning, interactive classroom

learning, online discussion, self-study, and hands-on

experience with subject matter experts.

The GM is required to complete a pre-online

Program (separate fees are to be paid directly to the

service provider.)

Date June/July (TBC)

Duration 3 days on-site

Venue Angsana Xi’an Lintong

Fee USD 4,950 / pax

Target

Audience General Managers

10

Annual Recertification: Online

ATD: Designing Learning Certificate

Group Learning/Training Workshop (GLW 005)

Group Learning/Training

The GLW is a five-day workshop conducted annually

for all property Learning/Training Managers to align

training efforts and priorities to the overall business

strategy. This is the venue wherein their competencies

will be assessed and upgraded. One day will be

devoted to CSR training. To enhance the learning

experience of the participants, the program

incorporates another day for a highly-interactive

course conducted by an external professional

speaker.

Learning/Training Managers are expected to

complete an online program before coming to the

GLW.

Separate fees apply for online programs (pay

directly to service provider)

Date 16 – 20 March 2015

Duration 5 days

Venue BTMA

Fee USD 1,950 / pax

Target

Audience

Learning/Training

Managers

The program content is based on key knowledge and

actions defined by the ATD (Association for Talent

Development) Competency Model Area of Expertise for

Instructional Design. The participant will leave knowing

how to design a complete program that aligns with the

business goals, including participant guides, instructor

guides, and other materials. In addition, the participant

will have an opportunity to work on the design and

development of his/her own training program

throughout the workshop.

Click on the link for more information:

http://www.astd.org/Education/Programs/Designing-

Learning-Certificate

Date 6 Feb – 20 March 2015

Time: 11 a.m. – 2 p.m. E.T.

Venue Online

Fee Member: USD 1,495

List: USD 1,850

Target

Audience

Learning/Training

Managers

11

BTMA will conduct the Trainers Course (TTT) for these new programs which the HR

Managers and Training/Learning Managers need to conduct in their respective

properties in allotted durations.

Conflict Resolution in the Workplace - TTT

This course is designed to serve as an introduction to

conflict resolution in the workplace and to provide

the participant with various activities in order to

sharpen their skills and to apply these skills to problems

of intervention in interpersonal conflicts.

Participants will be able to effectively deal with

workplace conflict in order to bring important issues

to light, open the lines of communication and

strengthen relationships among the associates of our

property. In doing so, the property will become more

efficient in serving our guests, creating a sense of

unity among our associates to work collectively to

achieve the property’s goals and objectives.

Launch

Date 19 March 2015

Duration 2 hours

Venue BTMA

Fee Included with GLW

Package

Target

Audience JG 3 up

Engaged Coaching Certification Program - TTT

During the 2-day program, the managers will be

provided with knowledge, skills and techniques to

effectively coach associates using their own learning

styles in order to create realistic growth plan, give

proper advices and feedback and provide support to

achieve peak performance of the associate through

engagement and empowerment.

Launch

Date 19 March 2015

Duration 2 hours

Venue BTMA

Fee Included with GLW

Package

Target

Audience Learning/Training Mgrs

Effective Disciplinary Procedures Training Program - TTT

The program focuses on the various interventions that

management can take when an associate has a

performance or work habits problem. The participant

is given the basic tools to gain knowledge about

positive and progressive discipline. The participant is

ensured that he/she is equipped with the knowledge

on BTHR policies and property Code of Discipline

(Associate Handbook). Two-thirds of the program is

devoted to skills training on Counseling and Taking

Disciplinary Action.

Launch

Date 10 February 2015

Duration 2 hours

Venue Webinar

Fee FREE

Target

Audience HR Managers

Launching of New Programs/Courses

12

I. Webinar on HMA 30 June By Gabriel Gn 7:00-8:00 pm Manager, Corporate Legal

II. One-Hour Webinars on “Service Excellence” by MDP008 Graduates

No. Date Presenter

1

05 February 2015

4:00 p.m. TH Time

Angelika Gerhold

Assistant Director-Key Accounts

London RMO

2

11 March 2015

10:00 a.m. TH Time

Anders Groenholm

Executive Chef

Banyan Tree Lang Co

3

08 April 2015

10:00 a.m. TH Time

Lawrence Zhang Donghui

EAM – Rooms

Banyan Tree Hangzhou

4

10 June 2015

10:00 a.m. TH Time

Adrian Jose Benitez Lugo

Director of Engineering

Banyan Tree Mayakoba

5

08 July 2015

10:00 a.m. TH Time

Andy Lei Xin Min

AVP - China Business Development

Corp. Shanghai : BD

6

12 Aug 2015

7:00 p.m. TH Time

Jutet Lim

Executive Sous Chef

Banyan Tree Ungasan

7

09 Sept 2015

7:00 p.m. TH Time

Tina Susanne Wolf

Director of F&B

Banyan Tree Samui

8

07 Oct 2015

7:00 p.m. TH Time

Yvonne Chan

Director of Sales

Banyan Tree Macau

9

04 Nov 2015

7:00 p.m. TH Time

Markus Deuschle

F&B Manager

Banyan Tree Al Wadi

10

03 Dec 2015

7:00 p.m. TH Time

Gn Jianlun Gabriel

Legal Manager

Corporate Singapore: Legal

13

Educational Institute is the global leader in hospitality training and hotel management

certifications and offers online learning and courses with textbooks and digital material to

enhance the learning experience. EI training programs are all endorsed (or recognized or

approved) by the American Hotel & Lodging Association and conform to the best practices in the

hotel and lodging industry.

Professional Certification https://www.ahlei.org/Certifications/

Certification of hospitality professionals in all facets of the industry, including:

- Hotels

- Food and beverage establishments

- Spas

- Trainers

- Hospitality educators

eCornell professional certificate programs consist of sequences of short, 100% online courses that

are designed to fit your busy schedule.

Most courses last two weeks, so a typical six-course certificate can be completed within three

months. Courses are instructed by knowledgeable, friendly subject-matter experts who facilitate

online discussions, answer your questions, and help you relate the course concepts to your own

organization. Courses are self-paced, so you are never required to log in at any particular hour or

day. Expect to spend three to five hours per week completing the learning activities, participating

in online discussions, and working on course projects.

Program Areas:

- Hospitality and Foodservice Management

- Finance and Managerial Accounting

- Leadership and Strategic Management

- Marketing

- Project Leadership and Systems Design

Individual courses are available, just email: helpdesk@ecornell.com

or Telephone: 1-800-801-0287 (US), 1-607-330-3200 (International)

Mondays – Fridays: available 24 hours (Eastern Time zone)

ONLINE LEARNING LINKAGES

https://www.ahlei.org/

http://www.ecornell.com/

14

HARVARD BUSINESS PUBLISHING CORPORATE LEARNING IS A

LEADERSHIP DEVELOPMENT COMPANY

Harvard Business Publishing Corporate Learning partners with clients to create world-

class leadership development solutions for managers at all levels in global organizations

and governments. They leverage the management insight, thought leadership, and

expertise of Harvard Business School faculty and Harvard Business Review authors to

provide solutions that are relevant to today’s most pressing business challenges.

Offerings:

1. Leadership Direct http://www.harvardbusiness.org/leadership-direct

2. Breakthrough Leadership http://www.harvardbusiness.org/breakthrough-leadership

3. New Leader http://www.harvardbusiness.org/new-leader-program

4. Stepping Up to Management http://www.harvardbusiness.org/stepping-management

5. Harvard ManageMentor http://www.harvardbusiness.org/harvard-managementor

6. Mobile ManageMentor http://www.harvardbusiness.org/mobile-managementor

7. Leadership Transitions http://www.harvardbusiness.org/leadership-transitions

8. Content and Tools http://www.harvardbusiness.org/content-and-tools

- Print and Video Content

- Simulations

- Case Study Courses

9. Services http://www.harvardbusiness.org/services

h

http://www.harvardbusiness.org/

15

GLION Institute of Higher Education, Switzerland

http://www.gliononline.com/academicprogram.php

Professional Development Programs Offered

- Professional Development Certificate

- Professional Development Diploma

- MBA

Service Leadership Workshops

Great Service Culture Begins with Aligned Service Leaders

The workshop includes:

overview of the service principles in Achieving Superior Service™,

introduction to The 12 Building Blocks of Service Culture, and

self-assessment on The Seven Rules of Service Leadership

The number of participants in the Service Leadership Workshop may vary from a small group

(12-30) of most senior leaders, or may expand to include a larger leadership and senior

management team. Either approach can be highly effective in achieving the respective

objectives, addressing concerns, and improving the most important aspects of the

organization’s service culture.

Download Service Leadership Workshop brochure

http://www.upyourservice.com/service-leadership-workshops

http://www.upyourservice.com

www.gliononline.com

16

The 7 Habits of Highly Effective People Foundations [Live Online]

LINK: http://store.franklincovey.com/7-habits-training/The-7-Habits-of-Highly-Effective-

People-For-Managers-Live-Online

Learn the essentials of personal effectiveness that will help you take responsibility, recognize

and seize opportunities, solve problems, and achieve better results.

Duration: 1-day

WORKSHOP TUITION:

1 Person $399 each

2-5 People $389 each

6+ People $379 each

On- Demand:

Habits Series [On Demand]

LINK: http://store.franklincovey.com/7-habits-training/7-habits-on-demand-series

COST: $149.00

Turn ineffectiveness to effectiveness with The 7 Habits of Highly Effective People JumpStart.

Problems caused by ineffectiveness cannot be solved with the same ineffective thinking that

created them. For more than 15 years, The 7 Habits of Highly Effective People has provided

the ultimate in productivity training for thousands of people and organizations worldwide.

Lobster Ink is the hospitality education system that trains staff and management across 40

countries and 80 nationalities around the world, in areas of Service, Bar, Wine, Spirits,

Housekeeping, Guiding and International Standards. The simple, powerful education platform,

combined with the detailed high-definition video content has made Lobster Ink the training

system of choice for many establishments.

http://www.lobsterink.com Click this link for more information.

17

Open2Study is backed by Open Universities Australia (OUA), an Australian leader in accredited

online education.

Macquarie Graduate School of

Management

The International College of Management

Sydney (ICMS) is a leading business school,

teaching a balance of management and

practical training within a culture of innovation

and entrepreneurialism.

Macquarie Graduate School of Management

(MGSM) specializes in the delivery of

postgraduate programs, including world-class

MBA, designed to fulfil the needs of today’s

management professionals and aspiring leaders

of tomorrow. MGSM is known for its international

reputation for excellence and has been

consistently ranked as a leading business school

in Australia, the Asia-Pacific region, and on a

global stage.

Management for a Competitive Edge

Learn the strategies of successful managers,

including leadership, teamwork and

communication.

LEADERSHIP: IDENTITY, INFLUENCE

AND POWER

This course examines recent research to

uncover the practical actions anyone

can take to be a successful leader.

https://www.open2study.com/

18

Human Resources

Examine human resources from a modern

perspective. This course covers all the steps

from staff recruitment to retention.

Open Training Institute is the vocational

education and training business of Open

Universities Australia (OUA). OUA offers

higher education degrees (Bachelors,

Masters, etc.), in-demand business

certificates and diplomas. All are online. All

are nationally accredited.

Negotiation and Conflict

Resolution

Understand the theory and practice of

negotiation and conflict resolution to

build a practical framework.

Diagnosing the Financial Health of

a Business

Learn to assess the strength of a business

and identify early warning signs of

potential future problems.

19

Strategic Management

Teaching Adult Learners

Coursera is an education platform that partners with top universities and

organizations worldwide, to offer courses online for anyone to take, for free.

Courses Available: Introduction to Finance https://www.coursera.org/course/introfinance

Scaling Operations: https://www.coursera.org/course/scalingoperations

Linking Strategy & Execution

Successful Negotiation: https://www.coursera.org/learn/negotiation-skills

Essential Strategies and Skills

Introduction to Public Speaking https://www.coursera.org/learn/publicspeaking

Competitive Strategy https://www.coursera.org/learn/competitivestrategy

Learn to proactively take control of your

workplace and projects by making more

strategic decisions and plans.

Central Institute of Technology is Western

Australia's first post-secondary education

institution, having run its first classes in 1900. It

is one of the largest Vocational Education

and Training Providers in Australia. With over

29,500 students enrolled annually and over

1200 staff, Central is the primary deliverer of

higher level technical and para-professional

qualifications in Western Australia

https://www.coursera.org/

20

Qooco is a global education technology solutions provider which has a strong industry track

record with leading 5-star hotel groups. As online language training, it provides solutions like

unique speech learning technologies and cloud-based solution tailored for hospitality and

analytics platform.

Qooco offers the following online language programs:

English Mandarin

Food & Beverage Food and Beverage

Kitchen Kitchen

Housekeeping Housekeeping

Front Desk Front Desk

Engineering Engineering

Security Security

Vocabulary Vocabulary

General English Novice Mandarin

For more information, visit their website. Click on the above link.

Hospitality English Course Modules

http://sea.qooco.com/

ONLINE LANGUAGE LEARNING

Access Baan: Use link below

http://baan2.banyantree.com/no

de/26637

21

The Hong Kong PolyU Winter School is an executive development programme for senior

hospitality industry managers. It will offer six in-depth modules, which are relevant to the

changing business environment, practical in substance, and interactive in nature. The

programme is co-organized by the Hong Kong Hotels Association.

MODULES Fees

Leadership in People Management US$900

Innovations and Responsiveness in Hotel Industry:

The Case of Hotel ICON

US$900

Wine Culture, Consumption and Marketing US$900

Crisis Management and Communication Strategies US$900

Integrated and Digital Marketing US$900

Luxury Management – Its Application in Hospitality and Tourism

Industry

US$900

Fees include tuition, modules materials, lunches, refreshment breaks and a certificate of completion.

Venue:

All the modules will be held at the School of Hotel and Tourism Management, The Hong Kong

Polytechnic University.

For details, please refer to the following link:

http://www.polyu.edu.hk/htm/edp/hkws2015/

For further information and enquiries, please contact:

Miss Flora Ng

School of Hotel & Tourism Management, The Hong Kong Polytechnic University

17 Science Museum Road, Tsimshatsui East, Kowloon, Hong Kong.

Email: flora.ng-ps@polyu.edu.hk

Tel: (852) 3400 2635

Fax: (852) 2356 1390

OFF-SITE WORKSHOPS/ON-CAMPUS PROGRAMS

http://www.polyu.edu.hk/

22

Singapore Institute of Management (SIM Group)

Professional Development

SIM offers executive and management level programs under the following categories:

Advanced Management Programs, Senior Management, General Management,

Communication, Creativity & Innovation, Finance, HR Management & Development, Marketing &

Business Development, Negotiation and Legal, Office & Administrative, Operations Management,

Personal Effectiveness & Productivity, Project Management, Sales & Customer Relationship,

Supervisory Management, Team Leadership & Interpersonal Skills, and Funded Programs

For particulars, visit their website: http://pd.sim.edu.sg/sim/pro/

Or call+65 6246 6746; or email exec@sim.edu.sg

Hospitality Management Overview

If you are a senior professional working in the hospitality and tourism industry, then the

Hospitality Management track is for you.

The international tourism industry is evolving positively and growing drastically, a trend that

experts expect to continue well into the next decade. To help businesses seize new market

opportunities, Nanyang Business School and the highly-sought Cornell University School of

Hotel Administration have joined forces. You can look forward to academic excellence and

cutting-edge industry expertise.

The Hospitality Management track includes residential modules at Cornell University School of

Hotel Administration in Ithaca, New York, and Nanyang Business School in Singapore. The 4-

week full-time AMP addresses key concerns such as:

Hotel Revenue Management (Cornell, New York)

Strategic Human Resource Management (Cornell, New York)

Essentials of Hotel Investment & Finance Decisions (Cornell, New York)

Managing Change (Cornell, New York)

Strategic Hospitality Management (NTU, Singapore)

Strategic Accounting & Financial Management for Hotels (NTU, Singapore)

Strategic Marketing for Hotels & Restaurants (NTU, Singapore)

Inspiring Motivation, Commitment & Performance (NTU, Singapore)

http://pd.sim.edu.sg/sim/pro/

http://www.nanyangemba.ntu.edu.sg/about-

amp/hospitality/

23

Royal Melbourne Institute of Technology (RMIT) Phone: +61 3 9925 2000

Postal address: RMIT University, GPO Box 2476, Melbourne, VIC, 3001, Australia

RMIT is pre-eminent in the field of communication and digital media, having produced some

of the most respected professionals in the industry.

In response to rapidly changing markets and technologies, RMIT continue to expand

expertise into new areas such as animation, gaming and information technology

applications. Also exploring the possibilities of new technologies and their impacts on existing

media, such as more personalized user interactions and data management customization.

Develop Your Workforce

http://www.rmit.edu.au/industry/develop-your-workforce/

RMIT offers many benefits to business such as industry-relevant training and education, easy

access to research, while providing technical solutions and work-ready graduates.

Develop Your Workforce

Tailored workforce solutions

Employ our students and graduates

Internships and work placements

Training for apprentices

Mentoring programsA

Employer responsibilities

RMIT Training http://www.rmittraining.com/

RMIT Training is a successful provider of education solutions supporting lifelong development

goals of clients worldwide.

Short courses http://www.shortcourses.rmit.edu.au/brochure/100/S100009.pdf

An RMIT short course offers you the opportunity to quickly enhance your professional skills,

increase general knowledge in a chosen area or simply nurture a new talent or hobby. Short

courses run throughout the year.

Single courses Visit the RMIT short and single courses website to search or browse courses - See more at:

http://www.rmittraining.com/browse.aspx?ContentID=rmit-single-and-short-courses-guide-

2015#sthash.7gZZOfAd.dpuf

An RMIT single course is a subject from an undergraduate or postgraduate degree program.

A single course gives you an opportunity to experience the subject matter before

committing to a degree.

http://www.rmit.edu.au/

24

F&B Culinary Skills Videos available:

00 - Intro Pantone [00.57 min]

01 - Handwashing [01.46 min]

02 - Keeping Equipment Separate [01.55 min]

03 - Pest Control [01.17 min]

04 -_Keeping_foods_covered [01.19 min]

05 - Cross Contamination Staff Illness [00.58 min]

06 - Cleaning Effectively [01.45 min]

07 - Chilled Storage and Display [01.25 min]

08 - Chilling Foods [02.40 min]

09 - Cooking Safely [01.19 min]

10 - Reheating [00.52 min]

11 - Link to access the online learning Materials "www.sfbbtraining.co.uk"

Engineering Videos available:

Preventive Guest room Maintenance – AHLEI

(Member: USD 189/ Non-member: USD236)

How to re-grout shower : http://www.youtube.com/watch?v=4JvRlVtzawA

How to repair cracks & holes in dry wall :

http://www.youtube.com/watch?v=EYQvdqcCYnI

How to repair Large wall and ceiling holes :

http://www.youtube.com/watch?v=VNt45ry3UO0

SKILLS TRAINING VIDEO LINKAGES

25

2015 BTMA Calendar of Programs

Month DayTime

TH Time

January 27 11:00

28 11:00

February 5 10:00

10 19:00 Webinar Launch: Effective Disciplinary Procedures

March 11 10:00

16 - 20 whole day

19

19

April 8 10:00

May 11 - 16 whole day

15 - 20 whole day

June 10 10:00

TBC whole day

30 19:00 Webinar on HMA Orientation by Gabriel Gn

July 8 10:00

August 11 19:00

September 9 19:00

14 - 17 whole day

October 7 19:00

22 19:00

November 4 19:00

9 - 12 whole day

Dec 3 19:00 eLearning: Service Excellence Series #10

eLearning: Service Excellence Series #8

eLearning: Service Excellence Series #9

Laundry/Linen Certification Program Launching

Intensive Supervisory Leadership Workshop (ISL 003)

Intensive Pre-HOD Workshop-APAC (IPH 001-APAC)

07-Jan-15

eLearning: Service Excellence Series #2

eLearning: Service Excellence Series #3

Program

eLearning: Service Excellence Series #1

eLearning: Service Excellence Series #6

eLearning: Service Excellence Series #7

Management Trainee Product Knowledge Quiz

Connecting All LEAFERS 001

Management Development Program (MDP 009)

Talent Management Program (TMP 009)

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Trainer's Training: Conflict Resolution in the Workplace

eLearning: Service Excellence Series #5

Group Learning/Training Workshop (GLW 005)

Trainer's Training: Engaged Coaching Certification Course

GM Program (GMP 002)

eLearning: Service Excellence Series #4