t h e c o m p l e t e s e r v i c e service quality value ...57 chancellors road, newry, co. down...
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UK Edition Issue 13 • March 2013IN
Th
IS ISSU
E
New for 2013 Royal CoilMattress Range
TCSFoRLESS.CoMNew Discount Website
are you ready to become aTCS SUpER SToCKIST?
TCS Carpet Range
t h e c o m p l e t e s e r v i c e
TCS - STEaL ThE ShoW aT INTERIoRS UK 2013
Bringing it ALLtogether for
2013
Service Quality Value NEWSLETTER
T h e S O O N E R y o u o r d e r - T h e L E S S y o u p a y comforless
UK EDITIoN Issue 13 • FEBRUaRy 2013NEWSLETTER
We would like to thank all ourcustomers, existing and newwho made it through theweather at Interiors UK andjoined us at our stand. It was a show of surprises forvisitors to our stand, for aswell as viewing our ten newupholstery models, we broughtto market a variety of newproducts not seen before onour stands.The biggest surprise was theintroduction of our newmattress and bed rangeswhich bring TCS into acompletely new realm offurniture supplier. also on view were our newranges of dining tables andchairs at remarkable pricepoints that excited retailersand shows our commitment tomeeting the demands of awider variety of retailer.If you unfortunately didn’tmake it to the show due to theweather, contact us directly to
t h e c o m p l e t e s e r v i c e
SERVICE QUaLITy VaLUE
ThaNK yoU
2013 sees the expanse of TCS in nearly everyroom within the home, with the launch of the TCSBedroom range.From Royal Coil mattresses to bedsteads andheadboards, the new bedroom ranges from TCSfurther brings TCS into every room in the home.The Royal Coil range of beds, includingmattresses, toppers, divans, headboards andbedsteads is one of the most complete rangesbrought to market by the company in a fewyears and builds on the companies core businessof providing design led, quality products forcustomers looking for choice and value whenfurnishing their homes. The Royal Coil mattress Range has 6 Comfortoptions – with 4 pocket Sprung Mattress with
luxurious damask fabric coverings andremarkable fillings, which include the Essence,opulance, Medi Comfort Mattress and theSpinal Master with horsehair Mattress Topperand the unbelievable Spinal Master with pureWool Mattress Topper.Mattresses are available in Single, Double, King,and Super King.These combined with the Rhythm, Elation, Revel,Urbane, Calvin and Solid oak Charmbrabedsteads give a level of choice to satisfy anydiscerning purchaser.The Calvin and Charmbra beds are also part of2 distinct complete bedroom ranges withmatching pieces to finish off any bedroomsetting, from traditional to contemporary.Contact TCS to find out how these new productscan enhance your showroom and sales.
It all started with a simple idea - ‘how can we offer our customers TCS products atan even more competitive price’.and so TCSforless.com was born.This completely new concept in furniture buyingwas launched in January and alreadymembership of the site has grown daily withnew customers registering for the site andplacing their orders for a range of productsfrom TCS.These products have been hand selected by TCSand ordered before being placed onwww.tcsforless.com.The concept is simple - frequently we will selecta product and bulk order at the best availableprice and have them shipped to our warehousesin the UK and Ireland. only a limited number ofeach product will be available each time andproduct offerings will vary each time.
as a retailer you can visit the site see what’s on offer and purchase the product at the best price before it even lands inour warehouse.as the shipments and orders near delivery,and -the available quantities decline, the pricewill increase until the complete consignment hasbeen purchased.on ordering, to retain the current price you seeon the site you will pay for the order there andthen and select the delivery method you require,from home delivery, showroom delivery orcollection from our warehouses, the choice isyours.Register online today to avail of thesemagnificent deals and remember - the sooneryou order - The Less you pay.
RoyaL CoILLaUNCh
Royal Coil Spinal Master mattress with Spinal Comfort horsehair Topper
ThERE’S LEaThER, ThENThERE’S ITaLIaN LEaThER
2013 sees the introductionof our new Thick ItalianLeather. Now 1.5mm thick,these premium Italianleathers feel and lookspectacular in a choice ofChocolate, Black and White.our antique leathers arenow available in antiqueGreen, Brown andBurgundy.ask your localrepresentative on viewingour new coverings for 2013.
Rhythm Sleigh Effect Bedstead
T h e S O O N E R y o u o r d e r - T h e L E S S y o u p a y comforless
SwivelRecliner
Chairs withFootstool
£65from
The New Discount Website from TCS
UK EDITIoN Issue 13 • FEBRUaRy 2013NEWSLETTER t h e c o m p l e t e s e r v i c e
SERVICE QUaLITy VaLUE
DISCoNTINUEDCoVERINGSIT’S hERE - ThE TCS
2013 pRICE LISTNoW aVaILaBLE
aRE yoU REaDy To BECoME a TCS SUpER SToCKIST?
• picture from one of our online competitions
We would like to take thisopportunity of reminding all ourcustomers of the discontinuation ofour a grade leathers and somefabric. This change to our line-up ofcoverings takes immediate effect.If you could ensure that yourshowroom swatches have thesecoverings removed, so as not tocause disappointment on the floor.
iT Brown Leather
All A Grade Leathers
MB01 Mushroom Fabric
MB03 charcoal Fabric
dG03 Mink Fabric
CaRpET RETaILINGWILL NEVER BE ThESaME aGaIN
will help you gain market share from thisarea of home furnishing.
TcS cARPET RAnGE• Carpet ranges from the biggest
carpet manufacturers in Europe.• prices that allow you to compete with
the multiple retail competition.• Margins which are very acceptable.• Service that is second to none.
HERE’S wHAT wE cAn doprovide you with –• a top quality in store display stand.• Samples that cover the current
popular carpet ranges.• plus all the very latest 2013 designs.• Competitive wholesale prices and
suggested retail price guidelines thatreturn good margins.
• a weekly cut length service direct toyour store.
• help with the training of sales staff onproduct knowledge and estimating.
• help with the recruitment of sub-contract experienced flooring fitters.
ALL yoU nEEd To do • allocate a good location in your store
to display the stand – • Choose pricing and point of sale style.• appoint someone responsible tohandle sales and administration duties
iT REALLy iS THiS SiMPLE To find out how you can turn yourexisting space into a hub for carpetsales, contact TCS and we will guide youthrough becoming a carpet retailer.
Interiors UK seen the launch of the TCS carpetretailing concept. If you’ve never stockedcarpet within your store before due to space,stock or investment required, the TCS concept
The all new full colour TCS price list for 2013 is now available and ready to use.our 76 page price list the largest we have ever produced contains all our newranges and is currently available to download from www.tcsimports.com. From Suites to Risers, Beds and Mattresses to cabinet ranges, it’s all broughttogether in one place. With full colour photos of every product on offer andnew prices for 2013, it really is the must have for every retailer in the UK andIreland.or if a hard copy is required please contact head officeprices take effect for orders placed on and from 20/1/2013.
This year sees the expansion of the TCSofficial Stockist programme. This highly successful programme is gearedtowards rewarding our official stockists byoffering real discounts against orders andinvolving them in our marketing strategy.
This campaign, involving Twitter, Facebook,youTube and our customer focused website,www.tcsfurnitirerange.com is designed todirect customers who are looking for a TCSproduct to their nearest stockist. This year we now have three different typesof stockists.
Mini STockiST - 3%To qualify as a Mini Stockist you need tohave 3 pieces from our range displayed onyour shop floor at all times throughout the
year. This could be 3 suites, 3 sets of dining,3 bedroom ranges or a combination of any. Mini Stockists receive 3% discount on allorders.
REGULAR STockiST - 5%In order to qualify as a Regular Stockist youmust have 5 pieces from our rangedisplayed on your shop floor throughout theyear. This could be 5 suites, 5 sets of dining,5 bedroom ranges or a combination of any.Regular Stockists receive 5% discount on allorders.
SUPER STockiST - 5%+RebateTo qualify as a Super Stockist you must have8 pieces from our range displayed on yourshop floor at all times throughout the year.This could be 8 suites, 8 sets of dining, 8bedroom ranges or a combination of any.
Super Stockists receive 5% discount on allorders and also receive an annual rebate,based on performance, percentages varydue to overall sales. .So are you ready to join TCS as an officialStockist?Contact your local representative or head office to learn more.
To coincide with the launch of our new carpet ranges, we arealso launching in the UK our range of onit laminated andsolid wood engineered flooring for the first time.With 16 types of laminate 12mm designs and finishes andsolid engineered oak in lacquered, brushed and smokedfinishes with a Rustic acacia wood to finish off the collection.
57 Chancellors Road, Newry,
Co. Down N.Ireland BT35 8pX
Tel: 00353 429 351 351
Fax: 00353 429 351 353
email: [email protected]
UK EDITIoN Issue 13 • FEBRUaRy 2013NEWSLETTERt h e c o m p l e t e s e r v i c e
t h e c o m p l e t e s e r v i c e
SERVICE QUaLITy VaLUE
www.tcsimports.com
W. Glam
D y f e d
No t t s.Derbyshire
Staffordshire
Shropshire
Hereford andWorcester
P o w y s
W. Midlands
Warwick-shire
Leicestershire
W. GlamMidGlam
S. Glam Berkshire
Oxfordshire
D e v o n
C o r n w a l l
Somerset
D o r s e t
WiltshireAvon
Gwen tGloucester-shire
B o r d e r s
Dumfries and Galloway
Strathclyde
T a y s i d e
G r a m p i a n
WesternIsles
H i g h l a n d
C e n t r a lF i f e
Lothian
C u m b r i aCleveland
C l w y d
La n c s.
I .O
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Mersey-sideGreater Manchester
Northumberland
Durham
Tyne & Wear
North Yorkshire
L i n c o l n s h i r e
H u m b e r -s i d e
W. Yorkshire
S. Yorkshire
C h e s h i r e
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Essex
Bucking-hamshire
Bedfordshire
Suffolk
Norfolk
Cambridgeshire
Herts
Northamp- tonshire
Guernesy
Isle of Sheppey
Jersey
Hampshire
Berkshire
Kent
East SussexWest Sussex
Surrey
Greater LondonSouth
Isle ofWight
GreaterLondonNorth
Become anOfficial TCSStockist - Learn more from your TCS Local Representative.
This year sees big changes to the TCS core UKsalesforce and sees a number of local salesrepresentatives taking over the lead roles of sales andcustomer service duties to our customers.We would like to welcome all the new members to ourteam and also wish those who have moved on, our verybest for the future and thank them for the service theyhave given to TCS over the years.In the near future you all should hopefully get anopportunity to get to meet and know these newmembers of the TCS team and hope that you all makethem welcome as they go around their new territoriesand get to know you.
Roy Rodger (Scotland)07711 565 [email protected]
Gavin Boden (n. East/yorkshire)07720 074 [email protected] Hatton (n. west/n. wales)07944 542 [email protected]
Philip George (Midlands)07967 093 [email protected] Humphrey (n. London/East Anglia)07966 227 [email protected] Page (South west)07505 303 [email protected]
Andy clarke (S. London and South East)07916 282 [email protected]
a BIG WELCoME To oUR NEWUK SaLES FoRCE
our new Customer ServiceSystem has now been inoperation for a few weeksand customer feedbackhas been very positive.With the introduction ofthe new system, it is nowthe easiest and best wayto log service reports forany TCS products.The service area iscontained within our maincustomer website,www.tcsimports.com andhas taken out the manualoperation of this area ofour customer service.From guided videosshowing you how to usethis new system to acomplete tracking serviceof any issues, it puts ourcustomers in control of thisarea and has lead to ahigh level of satisfactionwith users.If you have any serviceissues that would likeaddressed in the future,make sure you log into www. tcsimports.com andtake your servicing to thenext level.
NEW CUSToMERSERVICE SySTEM
CaBINET MaKER
MaGaZINE MaKE a
FEaTURE oF TCS
In the January issue of CabinetMaker magazine, we at TCSwere delighted to have beenselected to have a 16 pageinsert carried in this title thathighlighted TCS the Company.With an all encompassingindepth exposé of the companyit was great that they were ableto cover the whole company andhighlight all the products andservices that we as companycarry out on a day to day basis.From our upholstery and cabinetranges to all the productofferings that we have launchedin 2013, it has helped ourcustomers come to terms with thescope of all that TCS can offer.
WE’VE GoT IT CoVERED
Roy Rodger George Hatton
Stuart PagePhilip George