MAN SERVICECARE STEP BY STEP

THE PROCESS SIMPLY INGENIOUS AND INGENIOUSLY SIMPLE!

IMPORTANT INFORMATION

AT A GLANCE

MAN Truck & Bus – A member of the MAN Group

MAN Truck & Bus AGPO Box 50 06 20D-80976 Munichwww.mantruckandbus.com

Last updated: 02/2018, text and illustrations non-binding.We reserve the right to make changes as technology advances.All data was up to date at the time of printing.

MAN SERVICECARE – PROACTIVE MAINTENANCE MANAGEMENT. TRANSPARENT AND DIGITAL.

In MAN ServiceCare your MAN service centre assists you with vehicle analysis and the coordination and administration of maintenance appointments.

MAKE YOUR BUSINESS MORE PROFITABLE AND MORE EFFICIENT.

The advantages of MAN ServiceCare at a glance:◾ Optimised maintenance status of your vehicle◾ Saving of time and money thanks to intelligent consolidation

of maintenance appointments ◾ Increased resale value◾ Fast, simple booking of MAN ServiceCare and subsequent overview

of current maintenance status

With transparent online tracking and e-mail notifications it's even easier to keep an eye on status, appointments and further information.

On-board telematics module 2: MAN TeleMatics® services will run until expiry of the contract. To use services on the RIO platform you can either retrofit the RIO box or obtain information about migration options.

On-board telematics module 1: Please ask your MAN service centre about the possibility of retrofitting your vehicle with the RIO box.

Your questions concerning RIO will be answered by the experts of the RIO Customer Care Hotline under 00800 22550746.

1. Installation of the RIO box on your vehicle

2. Your registration on the RIO platform

3. Online transmission of the vehicle data via a cloud to the RIO platform

4. Analysis of vehicle data by the MAN service centre

5. Assistance in the coordination of scheduled maintenance appointments by the MAN service centre; arrangements by phone

6. Optimised maintenance status of your vehicle

System prerequisites:To be able to book MAN ServiceCare you need the RIO box*.The prerequisite for using MAN ServiceCare is the registration of your company and your vehicles on the RIO with our partner RIO, the manufacturer-independent, cloudbased platform of the Volkswagen Truck & Bus Group. With your registration you activate the transfer of data by your RIO box and authorise RIO Essentials, a basic service that is free of charge. You can then book MAN ServiceCare for your vehicles, also free of charge.

* Prerequisite: RIO box: installed as standard on all MAN Euro 6c TG trucks produced since 1 August 2017.

STEP 2: REGISTRATION ON THE RIO PLATFORM

STEP 6: ASSIGNMENT OF A WORKSHOP TO YOUR VEHICLE

STEP 1: ACCESS VIA www.digital.man

STEP 5: BOOKING MAN SERVICECARE ON THE RIO MARKETPLACE

AND THIS IS WHAT YOU NOW SEE:

◾ Click on 'Register at RIO'. Fill in your company details in at least the mandatory fields (these include the VAT ID).

◾ Enter your personal details and specify a password.

◾ Please accept the general terms and conditions of our partner RIO.

◾ Activate the link sent to your e-mail address. Successful user activation will then be confirmed.

◾ In the final step you grant RIO permission to access your profile information.

◾ On the home page of the RIO platform select 'Welcome' to go to vehicle administration.

◾ Using the 'Basic data' tab you can then create a new vehicle, specify the type, enter the VIN and define a name for the vehicle (its number plate, for example). The vehicle can also be added to a group.

◾ The drop-down menu 'Actions' in the 'Basic data' tab enables you to edit or delete a previously marked vehicle.

◾ In the 'Vehicle groups' tab you can create new vehicle groups as well as name, edit and delete vehicle groups.

◾ Please define a contact person at your company who can be contacted by the workshop to which the vehicles are assigned. It is mandatory to en-ter at least one telephone number. The contact person can be informed about this assignment by e-mail.

If the contact details here are changed, this infor-mation is applied to all vehicles associated with this contact person.

Save your input.

◾ You will receive an e-mail confirming the success-ful activation of MAN ServiceCare.

◾ In the 'User administration' area you have the op-tion of inviting further users in your company to join. To do this, click on 'Invite user' and fill in the mandatory fields (first name, surname and e-mail).

◾ Clicking on 'Actions' enables you to delete previ-

ously marked users. ◾ In addition, the 'Groups' tab also lets you create

user groups.

Note: When you create the company account you will be the designated administrator and will be granted the corresponding authorisations.

◾ Click on 'Actions' to assign one or more marked vehicles to a workshop selected from those listed in the 'My workshops' tab.

You can also use the 'Find a workshop' tab to select a workshop in your home country. You can search for the workshop using its name, ID, postal code or location.

Save your input.

◾ Get information from www.digital.manAll the MAN Digital-Services available to you are shown there.

◾ In the MAN Service-Care area select 'Activate now' to go directly to the registration screen.

◾ Select 'More about MAN ServiceCare' to receive detailed information.

◾ In the MAN Service-Care area you can select 'Read more' to book the free service.

STEP 4: USER ADMINISTRATIONSTEP 3: FLEET MANAGEMENT

STEP 7: SPECIFYING THE CONTACT PERSON IN YOUR COMPANY The maintenance status of all your MAN vehicles – clearly presented and up to date!

▶  Green = OK▶  Orange = due▶  Red = overdue

(immediate mainte-nance is necessary)

MANDigitalServices

MANServiceCare

MANServiceCare

MANServiceCare