systematic bytes - company profile
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Systematic Bytes - Company profileTRANSCRIPT
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Systematic BytesCompany Profile
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Experience - Verticals Telecom
Bank
Contact Center
Small & Medium Enterprise (SME)
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Professional ServicesTailored Solutions – SME & Cloud Hosted
CISCO Contact Center Development & Integration ServicesMicrosoft SharePoint Development Services
App Development (iOS, Android, Cloud)
Offshore Development / Managed Services
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Certifications
CERTIFIED
Dynamics CRM
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CISCO Development ServicesExpertise & Portfolio
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Service Offering - Summary IVR Consulting, Development & back-office integration
CISCO FINESSE Gadgets & CTI Integration
Social Miner Integration Services
iOS, Android Apps – monitoring, configuring, customer-care
Add-On solutions – reminder systems, surveys, enterprise integration
Integration with SharePoint
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Billing
IN - AIR
Integration Experience
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Expertise - IVR Development IVR Consulting and Development
IVR Back-office integration
Audit & Optimize IVR Bring more services to self-service via IVR
Proven scripting expertise with CISCO CVP & CISCO UCCX Script Editor
Caller Profile driven Dynamic IVR
IVR Surveys, reminder systems, and complaint management
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Expertise – CTI Development Gadgets on CISCO FINESSE
Agent/Supervisor applications on CISCO CTI-OS
Agent/Supervisor applications on CISCO UCCXCTI
CISCO IPT add-on applications using Jabber, CUCM XML API
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Expertise – Integration Services CTI + Back-office integration with Oracle SIEBEL, ITS TABS (now Huawei), IBM MQ, Ericsson IN (AIR interface), Microsoft Dynamics CRM, secure core-banking interfaces and other 3rd party solutions
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Expertise - Integration with Social Miner Social Miner (Social media customer care solution) integration with CRM
Integration with 3rd party lead management
Integration with 3rd party complaint management
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Expertise – App Development iOS | Android
Contact center real-time monitoring (Calls in queue, active agents, etc.)
Customer self-service app (replica of IVR services)
Contact Center Dashboards / Wallboards
Contact Center Configuration App
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Solutions - Scheduled Reminder System Patient Appointment Reminder System Product built on UCCX, running at L+M Hospital (
http://www.lmhospital.org/)
SMS + auto-call bill reminders for service subscribers (telecom | utility services)
Flight reminder
Promotion | Deals – for subscribers using preferred medium (SMS | Phone)
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Solutions – SharePoint Integration Custom SharePoint web-parts / apps as CISCO FINESSE gadgets
Call center KPI based alerts on SharePoint A custom work-flow for every type of alert to route the alert to
relevant team
Agent team announcements via SharePoint
SharePoint custom workflow implementation for contact center collaboration needs
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Consolidated & Integrated Reporting
CRMOther
3rd Party Systems
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Portfolio - Services L+M Hospital - (http://www.lmhospital.org/) First in the series of 3 US hospitals being shifted to CISCO Services: UCCX scripting IVR back-office integration with Oracle, SQL Server, flat files Deployment & integration of Auto-Reminder system
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Team’s experiencePortfolio
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PTCL – Consulting & Solution Delivery PTCL complaint management 1218 IVR Consulting + Back-office specifications with IBM Complaint Registration (IVR scripting) Complaint Rectification (Custom IVR outbound application) 2-way integration with Oracle SIEBEL Outbound system handles around 50,000 rectification calls per
day
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Ufone – IVR Development IVR Development with back-office integration with: Ufone customer-care system via middleware Direct database integration
Dynamic IVR – hot deployable Live update – without technical knowledge
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Warid Pakistan – IVR IVR Consulting & Development
IVR back-office integration with Huawei TABS Ericsson IN Direct Oracle database
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Airtel Tanzania – Consulting & Development IVR consulting & optimization
IVR development
Back-office integration with: Huawei TABS Ericsson IN Remedy SMS-Gateway Direct database integration
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Mauritius Telecom – Consulting & Solutions IVR consulting
Implementation of caller based routing
CTI integration with Altitude agent-desktop using CISCO CAD
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TopNet Tunisia – Dynamics CRM Integration Using Microsoft CRM outbound campaigns
Custom IVR Outbound using CISCO UCCX
Update call status in Microsoft CRM
Bill reminder campaigns with reporting from Microsoft CRM
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HBTF Jordan – IVR upgrade Audit of IVR implementation by B&S
Optimization & code-refactoring
Implementation of new business processes
IVR integration with IBM MQ
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Other Projects Injazat – Custom Reporting Custom reporting on UCCE 7 for CISCO Web-View
STC-Kuwait – IVR Development CISCO CVP scripting Back-office integration with Huawei TABS
CISCO UCCE Training to Raya Contact Center – Egypt
Access Bank – Nigeria (2008) ICM + CVP scripting Back-office integration with core-banking (ISO-8583)
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Other Projects Kenya Power (KPLC – Kenya) UCCX scripting IVR back-office integration with ADAGIUM
MultiLinks Nigeria CTI Integration using CISCO CAD
WiTribe Pakistan – IVR back-office integration with Oracle
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Tailored SolutionsSME & Cloud Hosted
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Ringo Mobile• An MVNO operator from
Italy
• Developed the web-site & customer care portal
• Built using Twitter-bootstrap
• Fully Responsive
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Finance Portal• Financial portal for
stocks watch, trading, news, etc.
• Work in progress
• Due to NDA, cannot disclose more information until launch
• Built using Twitter-bootstrap
• Fully Responsive
Finance Portal For Stock Watch • Similar to Yahoo
Finance• For a Particular
Geographical Region
• Cannot Disclose further due to NDA
In Progre
ss
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Faxora• Fax Email Solution
• Cloud-based solution
• Usage based billing plans
• developed the complete solution
• Social media integration – Twitter, facebook
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Memorial Online• A social media app to
tribute to loved-ones
• Share memories with videos, pictures, stories
• Tribute with candles / cakes etc.
• Integrated with social-media (facebook, twitter)
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Construction Management• A workflow model and
resource management solution
• WWW based business process management solution for construction industry
• Estimation & Invoicing
• Central administration
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CIEL Drive• Google-Drive / Drop-box
like solution
• Makes a local Ciel Drive (like a normal system drive)
• Usage based plans
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Search Quran• A desktop application to
search verses from Quran
• Keyword based
• May be enhanced and ported to cloud
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MediCall• A cloud based patient
appointment system
• Multi-Channel patient reminders
• Email, SMS, Phone based support
• Nice web-based UI with dashboard and reports
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SharePoint ServicesDevelopment & Customization
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SharePoint Archiving System• Design & development of
major modules of the SharePoint archiving system for VCSL
• Server side development
• Client-side job scheduler
• Participated in product development since conception
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SharePoint Scheduling System• Developed a scheduling
system for the air staff of different departments on top of SharePoint online.
• Lots of client-side JAVA Script (ECMA-script) development for interactive scheduling
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Managed IT Services
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Managed Services for Green Hill Sprot Mail Servers & Domains Administration
SharePoint Development & Administration
Multi-Site web-shops management
Digital Marketing Services
CRM & Task Management
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Web-Shops• Multi-Site web-shops
development & management
http://greenhillsport.com
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SharePoint• Branding for Green Hill
• Managed content administration
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Green Hill Corporate Site• Under Development
• Responsive (desktop, tablet, mobile)
• Following corporate branding
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App DevelopmentPortfolio
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Snake & Ladder HD• For iPAD
• Based on traditional snake & ladder game
• Multiplayer – Integrated with game center
• Released 23rd March, 2013
Released for iPAD, check it out on iTunesReached 2nd Rank in Board-Game category on 26 March 2013
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Dice Mania• For iPAD only
• Based on traditional snake & ladder game
• Multiplayer – Integrated with game center
• In-app purchases for custom boards
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TweetAlarm• Unique idea of tweeting
with alarm
• An iPhone application
• Released, can check it out on iTunes
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iTodLearn• Toddler’s first learning
app
• Record your baby’s first learning experience
• Learn sounds faster
• An iPhone application
Systematic Bytes first app• For fun & learning of
our kids• Not updating any more
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Wedding Planner• Plan all tasks of your
wedding
• Use as a bride or a friend
• Management of tasks, visibility on completed stuff
• Work done on project basis
A project done for a customer• Not a Systematic Bytes
app
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More interesting
games &
Creative app ideas are
incubating
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Contact UsLahore Office
309, 3rd Floor,
Siddique Trade Center,
Main Boulevard, Gulberg III,
Lahore – 54660
Phone: 042-35781739
Canada Office
5 Thorn cliff Park Dr.
Suite 3206
Toronto, ON
M4H 1L7
Phone: +1 647 880 2786
Sweden Office
Ölandsgatan 8
37133 Karlskrona, Sweden
Phone: +46 707196190
http://systematicbytes.com | E-mail: [email protected] | Skype: jawad.bokhari