system supporting network enterprise business activities via electronic communication
DESCRIPTION
System Supporting Network Enterprise Business Activities via Electronic Communication. Informatics 2007 Michal Laclav ík , Martin Šeleng, Ladislav Hluchý. Reasoning. Actions. Pragmatics. Knowledge. Semantics. Information. Data. Syntax. Characters. (Bergman, 2002, - PowerPoint PPT PresentationTRANSCRIPT
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Informatics 2007 22 June 2007 1
System Supporting Network Enterprise System Supporting Network Enterprise Business ActivitiesBusiness Activities
via Electronic Communicationvia Electronic Communication
Informatics 2007Informatics 2007
Michal Laclavík, Martin Šeleng, Ladislav Hluchý
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Informatics 2007 22 June 2007 2
Knowledge Management
• Knowledge is key asset• Employees are coming and going• Needs for managing assets
• Knowledge Management (KM) is the process through which organizations generate value from their intellectual and knowledge-based assets (Source: CIO Magazine)
Characters
Data
Information
Knowledge
Actions
Syntax
Semantics
Pragmatics
Reasoning
(Bergman, 2002, Experience Management)
• Data: 20• Information: 20 oC• Knowledge: room temperature
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Informatics 2007 22 June 2007 3
Vision of Semantic Web
• The Semantic Web is a mesh of information linked up in such a way as to be easily processable by machines, on a global scale. You can think of it as being an efficient way of representing data on the World Wide Web, or as a globally linked database.
(Source: http://infomesh.net/2001/swintro/ - The Semantic Web: An Introduction)
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Informatics 2007 22 June 2007 4
Vision of Semantic Organization
• To have all information and data available for computer processing via Semantic Web technology (XML, RDF, OWL)
• Ontology translation not so important on one domain …
• Document and Text analysis results using Semantic annotation are part of this
• Conversion or mapping of RDBMS to XML/RDF/OWL is another problem
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Informatics 2007 22 June 2007 5
Ontology
• Unique URI of concepts/objects
• Related to:– Trees– Graphs– Object database structure– Rules– Logic formulas
• Inference• Reasoning
HTML => XML => RDF => DAML+OIL => OWL
OWL-DL <=> Description Logic
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Informatics 2007 22 June 2007 6
Email in Organizations
• Email – action oriented• Asynchronous• Context sensitive
• e-mail infrastructure in every organization• communication in a modern organization
is over 78% action oriented• Workers interact with their e-mail systems
on a daily basis
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Informatics 2007 22 June 2007 7
Innovation
• The central role of emails – Ubiquitous, Linked to business processes
• Tying email content to business context, so as to analyze and understand the current context and relate it to knowledge in the organizational memory.
• A use of email enables to have an “active” knowledge sharing channel, since a user does not have to search extensively for needed knowledge. Shared knowledge is delivered within the email – the current problem/activity being solved by the user.
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Informatics 2007 22 June 2007 8
Existing Solutions on top of E-mail
• kMail• Zimbra• Gmail
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Informatics 2007 22 June 2007 9
kMail
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Informatics 2007 22 June 2007 10
ACoMAACoMA
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Informatics 2007 22 June 2007 11
Architecture
• ACoMA Core• ACoMA GUI• EMBET• OM – Organizational Memory• OnTeA
Technology and Standards• RDF, OWL, SPARQL• Jena, Protégé• XML-RPC• XML, XSL• Java Mail API
Email Server
ACoMA Automated Content-
based Message Annotator
Email Client
EMBET Experience
Management based on Text Notes
OM Organizačná pamäť
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Informatics 2007 22 June 2007 12
EMBET
• Knowledge and information management
• For ontological context relevant hints/notes are returned
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Informatics 2007 22 June 2007 13
Ontology based Text Annotation - OnTeA
• Detecting Meta data from Text• Preparing improved structured
data for later computer processing• Structured data are based on application
ontology model
• Pattern based approach + IR using regular expressions
Location
Town
isa
Country
isa
skillSQL
Skill
io
skillXML
io
skillPHP
io
JobType
jtPermanent
iohasCountry*
locNewYork
io
locUS
io
JobOffer
job_1_html
io
hasRequirements hasRequirements hasType
hasLocation
hasRequirementshasLocation=>+
Text
Set of Detected individuals
Creating Individual
Individual with properties
Reg. Exp.Ontology
Ontology class
Inference
DomainOntology
Ontology Individual
Ontology annotation
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Informatics 2007 22 June 2007 14
ACoMA GUI
• Hints/Notes in detected context• Returned by EMBET in XML form• Transferred via XSL to HTML
attachment
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Informatics 2007 22 June 2007 15
Conclusion: Innovation of processing emails
• Active Information &Knowledge Provision needed to fulfill business activity
• Content in Context
• Not changing of user way of working
Email Server
ACoMA Automated Content-
based Message Annotator
Email Client
EMBET Experience
Management based on Text Notes
OM Organizačná pamäť