system requirements snow products · system requirements snow products document date 2016-12-22 ....
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CONTENTS SNOW LICENSE MANAGER (8.X) ....................................................................................................................... 4
DEPENDENCIES ON OTHER SNOW PRODUCTS ................................................................................................................. 4 CLIENT REQUIREMENTS ............................................................................................................................................. 5
Administration Tool requirements (Windows application only) ..................................................................... 5 Web client requirements ................................................................................................................................ 5
SERVER REQUIREMENTS ............................................................................................................................................ 6 Server recommendations for up to 1,000 units .............................................................................................. 6 Server recommendations for 1,000 – 5,000 units ........................................................................................... 7 Server recommendations for 5,000 – 30,000 units ......................................................................................... 9 Server recommendations for 30,000 – 100,000 units ................................................................................... 11
SNOW AUTOMATION PLATFORM .................................................................................................................. 13
SERVER REQUIREMENTS .......................................................................................................................................... 13 Server recommendations for up to 1,000 users ............................................................................................ 13 Server recommendations for 1,000+ users ................................................................................................... 15
CLIENT REQUIREMENTS ........................................................................................................................................... 16 Web client requirements .............................................................................................................................. 16
SNOW DEVICE MANAGER 5 ............................................................................................................................ 17
CLIENT REQUIREMENTS ........................................................................................................................................... 17 SDM Manager .............................................................................................................................................. 17 SDM Self Service ........................................................................................................................................... 17
SERVER REQUIREMENTS .......................................................................................................................................... 18 On-premise Standard server recommendations ........................................................................................... 18 On-premise Distributed server recommendations ........................................................................................ 19 On-premise Clustered server recommendations .......................................................................................... 21
SNOW INVENTORY SERVER (5.X) .................................................................................................................... 24
Application Server (Master Server) ............................................................................................................... 24 Application Server (Service Gateway) ........................................................................................................... 24 Database server ............................................................................................................................................ 24 Admin Console (Windows application only) ................................................................................................. 24 Snow Mobile Information Server (Mobile Inventory, optional) .................................................................... 25
SNOW INVENTORY AGENTS ........................................................................................................................... 26
Snow Inventory 5 Agent for Windows .......................................................................................................... 26 Snow Inventory 5 Agent for Unix .................................................................................................................. 27 Snow Inventory 5 Agent for macOS .............................................................................................................. 27 Snow Inventory 5 Agent for Linux ................................................................................................................. 28 Snow Inventory 5 Oracle Scanner ................................................................................................................. 29
SNOW INTEGRATION MANAGER 5.1 .............................................................................................................. 30
SNOW INTEGRATION MANAGER REQUIREMENTS .......................................................................................................... 30 SNOW INTEGRATION CONNECTOR REQUIREMENTS ....................................................................................................... 30
Third party Inventory Tools .......................................................................................................................... 30 Virtual and Terminal Server environments ................................................................................................... 33
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MDM/EMM Tools ......................................................................................................................................... 34 Data Exchange .............................................................................................................................................. 35
SNOW FOR SERVICENOW ............................................................................................................................... 36
SNOW DISTRIBUTION 5.5 ............................................................................................................................... 37
DISTRIBUTION POINT (FILE SERVER) REQUIREMENTS ...................................................................................................... 37 CORE SERVICE ....................................................................................................................................................... 37 DISTRIBUTION MANAGER ........................................................................................................................................ 37 DATABASE SERVER ................................................................................................................................................. 37
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SNOW LICENSE MANAGER (8.X) These recommendations span minimum, midpoint and high-end scenarios for server installations of Snow License Manager.
Regardless of the used inventory solution, Snow Inventory Server needs to be installed as the inventory data source for Snow License Manager. All external inventory data sources need to report to Snow Inventory via Snow Integration Manager.
For specific hardware requirements, review the installation profiles to determine which profile best fits the number of inventoried client computers and mobile devices in the environment. All profiles described in this document refer to resources dedicated to Snow Software environments without third party systems or software (other than OS and SQL Server) running on the same hardware.
DEPENDENCIES ON OTHER SNOW PRODUCTS To utilize certain features in Snow License Manager, the following Snow products are required to be
installed.
Feature Requirement
Oracle support Snow Inventory 5 Agent for Windows or Snow Inventory Client for Windows, version 3.5 (or higher)
Web application metering Snow Inventory 5 Agent for Windows or Snow Inventory Client for Windows, version 3.5 (or higher)
Snow Inventory 5 Server or Snow Inventory Data Receiver (IDR)*, version 2.1 (or higher)
Virtual Desktop Infrastructure detection
Virtual Desktop Access licensing
Snow Inventory 5 Agent for Windows or Snow Inventory Client for Windows, version 3.7 (or higher)
Mobile SAM Snow Integration Manager**
Active Directory Discovery Snow Inventory 5 Server or Snow Active Directory Discovery Service
Transport of inventory data from Snow Inventory clients over HTTP
Snow Inventory 5 Server or Snow Inventory Data Receiver (IDR)*, version 2.1 (or higher)
Use of external inventory data sources Snow Integration Manager**
* When installing the IDR, you will be asked to enter the host name of Snow License Manager (SLM endpoint). If required, you can change the host name later on by using the Snow Inventory Data Receiver – Configuration (IDRConfig.exe).
** For information on available integration connectors, refer to separate documentation for the Snow Integration Manager, which is available for download at www.snowsoftware.com/int/download.
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CLIENT REQUIREMENTS
ADMINISTRATION TOOL REQUIREMENTS (WINDOWS APPLICATION ONLY)
Component Minimum requirements
Operating system One of the following:
Microsoft Windows Vista, 7, 8, 8.1 or 10
Microsoft Windows Server 2008 SP2 x64, 2008 R2, 2012, 2012 R2
RAM 4 GB or greater
Required software Microsoft .NET Framework 3.5
Microsoft .NET Framework 4.5
WEB CLIENT REQUIREMENTS
Component Minimum requirements
Operating system One of the following:
Microsoft Windows
Apple Mac OS X
Internet browser Internet Explorer 9.0 or higher
Microsoft Edge
Mozilla Firefox version 45 or higher
Apple Safari 5.0 or higher
Google Chrome version 49 or higher
Browser specific requirements
JavaScript and cookies enabled
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SERVER REQUIREMENTS
SERVER RECOMMENDATIONS FOR UP TO 1,000 UNITS This profile applies for:
1-1,000 inventoried client computers and mobile devices registered in the platform.
SERVER SOFTWARE ENVIRONMENT
Snow License Manager Snow Inventory SQL Server
Server 1 (physical or virtual) X X X
SERVER
Component Minimum requirements
Database requirements Microsoft SQL Server 2008 R2, 2012, 2014 or 2016
Express editions not supported
Case sensitive collations not supported
The Snow Inventory database and the Snow License Manager database need to use the same collation.
Operating system Microsoft Windows Server 2008 SP2 x64, 2008 R2, 2012 or 2012 R2
Microsoft Windows Server 2008 SP2 and 2008 R2 require hotfix KB980368
(KB980368 is included in Microsoft Windows Server 2008 R2 SP1).
Processor Single Xeon 2.4 GHz Quad Core or equivalent
Disk 20 GB free space minimum
RAM 8 GB or greater
Network card 100/1000 Mbit Ethernet
Required installed software
Microsoft .NET Framework 3.5
Microsoft .NET Framework 4.5
The two roles Application server and Web server are required.
The web role service Application Development is required, including ASP.NET functionality.
The web role service Security is required, including Basic Authentication and Windows Authentication.
Snow Inventory database needs to reside on the same SQL server instance as the SnowLicenseManager database.
Required server configuration
To enable Snow Update Service to download software updates, HTTPS outbound communication needs to be allowed on port 443.
Required database configuration
SQL Server authentication must be enabled.
SQL server COMPATIBILITY_LEVEL must be 100 or greater.
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SERVER RECOMMENDATIONS FOR 1,000 – 5,000 UNITS This profile applies for:
1,000-5,000 inventoried client computers and mobile devices registered in the platform.
SERVER SOFTWARE ENVIRONMENT
Snow License Manager Snow Inventory SQL Server
Server 1 (physical or virtual) X X
Server 2 (physical or virtual) X
APPLICATION SERVER
Component Minimum requirements
Operating system Microsoft Windows Server 2008 SP2 x64, 2008 R2, 2012 or 2012 R2
Microsoft Windows Server 2008 SP2 and 2008 R2 require hotfix KB980368
(KB980368 is included in Microsoft Windows Server 2008 R2 SP1).
Processor Single Xeon 2.4 GHz Dual Core or equivalent
Disk 20 GB free space minimum
RAM 8 GB or greater
Network card 100/1000 Mbit Ethernet
Required installed software
Microsoft .NET Framework 3.5
Microsoft .NET Framework 4.5
The two roles Application server and Web server are required.
The web role service Application Development is required, including ASP.NET functionality.
The web role service Security is required, including Basic Authentication and Windows Authentication.
Required server configuration
To enable Snow Update Service to download software updates, HTTPS outbound communication needs to be allowed on port 443.
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DATABASE SERVER
Component Minimum requirements
Database requirements Microsoft SQL Server 2008 R2, 2012, 2014 or 2016
Express editions not supported
Case sensitive collations not supported
The Snow Inventory database and the Snow License Manager database need to use the same collation.
Operating system Microsoft Windows Server 2008 x64, 2008 R2, 2012 or 2012 R2
Processor Single Xeon 2.0 GHz Quad Core or equivalent
Disk configuration 50 GB free space minimum
Required installed software
Snow Inventory database needs to reside on the same SQL server instance as the SnowLicenseManager database.
RAM 8 GB or greater
Network card 100/1000 Mbit Ethernet
Required database configuration
SQL Server authentication must be enabled.
SQL server COMPATIBILITY_LEVEL must be 100 or greater.
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SERVER RECOMMENDATIONS FOR 5,000 – 30,000 UNITS This profile applies for:
5,000-30,000 inventoried client computers and mobile devices registered in the platform.
SERVER SOFTWARE ENVIRONMENT
Snow License Manager Snow Inventory SQL Server
Server 1 (physical or virtual) X
Server 2 (physical or virtual) X
Server 3 (physical) X
APPLICATION SERVER (SNOW LICENSE MANAGER)
Component Minimum requirements
Operating system Microsoft Windows Server 2008 SP2 x64, 2008 R2, 2012 or 2012 R2
Microsoft Windows Server 2008 SP2 and 2008 R2 require hotfix KB980368 (KB980368 is included in Microsoft Windows Server 2008 R2 SP1).
Processor Single Xeon 2.0 GHz Quad Core or equivalent
Disk 30 GB free space minimum
RAM 16 GB or greater
Network card 100/1000 Mbit Ethernet
Required installed software
Microsoft .NET Framework 3.5
Microsoft .NET Framework 4.5
The two roles Application server and Web server are required.
The web role service Application Development is required, including ASP.NET functionality.
The web role service Security is required, including Basic Authentication and Windows Authentication.
Required server configuration
To enable Snow Update Service to download software updates, HTTPS outbound communication needs to be allowed on port 443.
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INVENTORY SERVER (SNOW INVENTORY)
Component Minimum requirements
Operating system Microsoft Windows Server 2008 SP2 x64, 2008 R2, 2012 or 2012 R2
Processor Single Xeon 2.0 GHz Quad Core or equivalent
Disk 30 GB free space minimum
RAM 8 GB or greater
Network card 100/1000 Mbit Ethernet
Required installed software
Microsoft .NET Framework 3.5
Microsoft .NET Framework 4.5
Required server configuration
To enable Snow Inventory agents to communicate with the server, a port (any) needs to be opened and specified (port 443 is recommended).
To enable Snow Update Service to download software updates, HTTPS outbound communication needs to be allowed on port 443.
DATABASE SERVER
Component Minimum requirements
Database requirements Microsoft SQL Server 2008 R2, 2012, 2014 or 2016
Express editions not supported
Case sensitive collations not supported
The Snow Inventory database and the Snow License Manager database need to use the same collation.
Operating system Microsoft Windows Server 2008 x64, 2008 R2, 2012 or 2012 R2
Processor Single Xeon 2.0 GHz Quad Core or equivalent
Disk configuration 100 GB free space minimum
Required installed software
Snow Inventory database needs to reside on the same SQL server instance as the SnowLicenseManager database.
RAM 24 GB or greater
Network card 100/1000 Mbit Ethernet
Required database configuration
SQL Server authentication must be enabled.
SQL server COMPATIBILITY_LEVEL must be 100 or greater.
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SERVER RECOMMENDATIONS FOR 30,000 – 100,000 UNITS This profile applies for:
30,000-100,000 inventoried client computers and mobile devices registered in the platform.
For 100,000 or more inventoried client computers – please consult Snow Software for best architecture and specifications.
SERVER SOFTWARE ENVIRONMENT
Snow License Manager Snow Inventory SQL Server
Server 1 (physical or virtual) X
Server 2 (physical or virtual) X
Server 3 (physical) X
APPLICATION SERVER (SNOW LICENSE MANAGER)
Component Minimum requirements
Operating system Microsoft Windows Server 2008 SP2 x64, 2008 R2, 2012 or 2012 R2
Microsoft Windows Server 2008 SP2 and 2008 R2 require hotfix KB980368 (KB980368 is included in Microsoft Windows Server 2008 R2 SP1).
Processor Single Xeon 2.0 GHz Quad Core or equivalent
Disk 100 GB free space minimum
RAM 32 GB or greater
Network card 100/1000 Mbit Ethernet
Required installed software
Microsoft .NET Framework 3.5
Microsoft .NET Framework 4.5
The two roles Application server and Web server are required.
The web role service Application Development is required, including ASP.NET functionality.
The web role service Security is required, including Basic Authentication and Windows Authentication.
Required server configuration
To enable Snow Update Service to download software updates, HTTPS outbound communication needs to be allowed on port 443.
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INVENTORY SERVER (SNOW INVENTORY)
Component Minimum requirements
Operating system Microsoft Windows Server 2008 SP2 x64, 2008 R2, 2012 or 2012 R2
Processor Single Xeon 2.0 GHz Quad Core or equivalent
Disk 200 GB free space minimum
RAM 32 GB or greater
Network card 100/1000 Mbit Ethernet
Required installed software
Microsoft .NET Framework 3.5
Microsoft .NET Framework 4.5
Required server configuration
To enable Snow Inventory agents to communicate with the server, a port (any) needs to be opened and specified (port 443 is recommended).
To enable Snow Update Service to download software updates, HTTPS outbound communication needs to be allowed on port 443.
DATABASE SERVER
Component Minimum requirements
Database requirements Microsoft SQL Server 2008 R2, 2012, 2014 or 2016
Express editions not supported
Case sensitive collations not supported
The Snow Inventory database and the Snow License Manager database need to use the same collation.
Operating system Microsoft Windows Server 2008 x64, 2008 R2, 2012 or 2012 R2
Processor 2 x Xeon 2.0 GHz Quad Core or equivalent
Storage requirement
(not including OS storage and temp database)
600 GB high performance storage
(HP IO Accelerator or equivalent)
Required installed software
Snow Inventory database needs to reside on the same SQL server instance as the SnowLicenseManager database.
RAM 64 GB or greater
Network card 100/1000 Mbit Ethernet
Required database configuration
SQL Server authentication must be enabled.
SQL server COMPATIBILITY_LEVEL must be 100 or greater.
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SNOW AUTOMATION PLATFORM Automation Platform can potentially face every user in the company, making a wide range of services available for request. With low usage, where few users browse the interface and few workflows are run, the server will not need many resources. When the number of users and executed workflows increases, so does the load on the server. With high load it may be required to deploy additional resources, and eventually to split the components of the Automation Platform onto different servers (web and Workflow Engine). Automation Platform supports changing the configuration after the product has been installed. Consult Snow Software for more information when tuning the environment.
SERVER REQUIREMENTS
SERVER RECOMMENDATIONS FOR UP TO 1,000 USERS This profile applies for:
1-1,000 users
SERVER SOFTWARE ENVIRONMENT
Snow Automation Platform SQL Server
Server 1 (physical or virtual) X X
SERVER
Component Minimum requirements
Database requirements Microsoft SQL Server 2008, 2008 R2, 2012, 2014 (MS SQL Express 2008 or higher can be used in test environments)
SQL Management Tools
SQL Server Browser must be enabled
User performing the installation must have permission to create databases and create logins on the database server.
Operating system Microsoft Windows Server 2008 SP2, 2008 R2, 2012, 2012 R2
Processor Single Xeon 2 GHz Quad Core or equivalent
Disk 20 GB free space minimum
RAM 4 GB or greater
Network card 100/1000 Mbit Ethernet
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Component Minimum requirements
Required installed software
Microsoft PowerShell 3.0 (not included in Windows Server 2008 R2 or older) Microsoft .NET Framework 4.5
The server role Web server is required.
The feature AD DS and AD LDS Tools is required. Verify that Active Directory module for Windows PowerShell is enabled.
The web role service Security is required, including Windows Authentication.
The web role service Application Development is required, including the following functionality:
.NET Extensibility 3.5
.NET Extensibility 4.5
ASP.NET 3.5
ASP.NET 4.5
ISAPI Extensions
ISAPI Filters
Windows Authentication must be enabled.
WebDav must be disabled.
PowerShell scripts must be enabled in both x86 and x64 mode.
Additional requirements AD service accounts to run workflows and web application.
An AD security group for administrative access to the Automation Platform.
A SQL Alias pointing to the SQL database server
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SERVER RECOMMENDATIONS FOR 1,000+ USERS This profile applies for:
1,000+ users
SERVER SOFTWARE ENVIRONMENT
Snow Automation Platform SQL Server
Server 1 (physical or virtual) X
Server 2 (physical) X
APPLICATION SERVER (AUTOMATION PLATFORM)
Component Minimum requirements
Operating system Microsoft Windows Server 2008 SP2, 2008 R2, 2012, 2012 R2
Processor 2 x Xeon 2.0 GHz Quad Core or equivalent
Disk 100 GB free space minimum
RAM 32 GB
Network card 100/1000 Mbit Ethernet
Required installed software
Microsoft PowerShell 3.0 (not included in Windows Server 2008 R2 or older) Microsoft .NET Framework 4.5
The server role Web server is required.
The feature AD DS and AD LDS Tools is required. Verify that Active Directory module for Windows PowerShell is enabled.
The web role service Security is required, including Windows Authentication.
The web role service Application Development is required, including the following functionality:
.NET Extensibility 3.5
.NET Extensibility 4.5
ASP.NET 3.5
ASP.NET 4.5
ISAPI Extensions
ISAPI Filters
Windows Authentication must be enabled.
WebDav must be disabled.
PowerShell scripts must be enabled in both x86 and x64 mode.
Additional requirements AD service accounts to run workflows and web application.
An AD security group for administrative access to the Automation Platform.
A SQL Alias pointing to the SQL database server
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DATABASE SERVER
Component Minimum requirements
Database requirements Microsoft SQL Server 2008, 2008 R2, 2012, 2014
Express editions not supported
Case sensitive collations not supported
Operating system Microsoft Windows Server 2008 or higher
Processor 2 x Xeon 2.0 GHz Quad Core or equivalent
Storage requirement
(not including OS storage and temp database)
100 GB high performance storage
(HP IO Accelerator or equivalent)
RAM 64 GB
Network card 100/1000 Mbit Ethernet
CLIENT REQUIREMENTS
WEB CLIENT REQUIREMENTS
Component Minimum requirements
Internet browser Google Chrome 51.0 or higher
Internet Explorer 9 or higher
Mozilla Firefox 47.0 or higher
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SNOW DEVICE MANAGER 5
CLIENT REQUIREMENTS
SDM MANAGER
Component Minimum requirements
Operating system One of the following:
Microsoft Windows 7, 8 or 10
Microsoft Windows Server 2008 SP2 x64, 2008 R2, 2012, 2012 R2
RAM 4 GB or greater
Required software Microsoft .NET Framework 4.5
SDM SELF SERVICE
Component Minimum requirements
Operating system One of the following:
Microsoft Windows
Apple Mac OS X
Internet browser Internet Explorer 9.0 or higher
Mozilla Firefox 3.6 or higher
Opera 10.0 or higher
Apple Safari 5.0 or higher
Google Chrome 8.0 or higher
Browser specific requirements
JavaScript and cookies enabled
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SERVER REQUIREMENTS
ON-PREMISE STANDARD SERVER RECOMMENDATIONS This profile applies for:
1 - 5,000 mobile devices
SERVER SOFTWARE ENVIRONMENT
Snow Device Manager DB Server
Server 1 (physical or virtual) X X
SERVER
Component Minimum requirements
Database requirements Microsoft SQL Server 2005 or higher
MySQL 5.0 or higher
Operating system Microsoft Windows Server 2008 SP2, 2008 R2, 2012 or 2012 R2
Processor Single Xeon 2 GHz Quad Core or equivalent
Disk 100 GB free space minimum
RAM 16 GB or greater
Network card 100/1000 Mbit Ethernet
Required installed software
Microsoft .NET Framework 4.5
The server role Web server is required.
The web role service Application Development is required, including the following functionality:
.NET Extensibility 3.5
.NET Extensibility 4.5
ASP.NET 3.5
ASP.NET 4.5
ISAPI Extensions
ISAPI Filters
Required firewall configuration
The following ports must be open:
Inbound: TCP 443 (any source)
Outbound: TCP 443 (any destination)
Outbound: TCP 2195 (gateway.push.apple.com)
Outbound: TCP 5235 (gcm.googleapis.com)
Additional requirements An external DNS name for the server, reachable from the internet
A valid signed SSL certificate for the external DNS name
An SQL database account with permission to Create, Alter, and Use databases
A MySQL user account with permission to Create and Modify schema
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ON-PREMISE DISTRIBUTED SERVER RECOMMENDATIONS This profile applies for:
5,000 - 10,000 mobile devices
Installations where limitation of external data connections is critical and requires splitting over networks such as DMZ and backend.
SDM Gateway SDM Server
Server 1 (physical or virtual) X
Server 2 (physical or virtual) X
SDM GATEWAY
Component Minimum requirements
Operating system Microsoft Windows Server 2008 SP2, 2008 R2, 2012 or 2012 R2
Processor Single Xeon 2 GHz Quad Core or equivalent
Disk 100 GB free space minimum
RAM 8 GB or greater
Network card 100/1000 Mbit Ethernet
Required installed software
Microsoft .NET Framework 4.5
The server role Web server is required.
The web role service Application Development is required, including the following functionality:
.NET Extensibility 3.5
.NET Extensibility 4.5
ASP.NET 3.5
ASP.NET 4.5
ISAPI Extensions
ISAPI Filters
Required firewall configuration
The following ports must be open:
Inbound: TCP 443 (any source)
Outbound: TCP 443 (any destination)
Outbound: TCP 2195 (gateway.push.apple.com)
Outbound: TCP 5235 (gcm.googleapis.com)
Additional requirements An external DNS name for the server, reachable from the internet
Optional: Separate server for the database
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SDM SERVER
Component Minimum requirements
Operating system Microsoft Windows Server 2008 SP2, 2008 R2, 2012 or 2012 R2
Processor Single Xeon 2 GHz Quad Core or equivalent
Disk 100 GB free space minimum
RAM 16 GB or greater
Network card 100/1000 Mbit Ethernet
Required installed software
Microsoft .NET Framework 4.5
Required firewall configuration
The following ports must be open:
Inbound: TCP 11000 (sdm gateway)
Additional requirements An external DNS name for the server, reachable from the internet
An SQL database account with permission to Create, Alter, and Use databases
DATABASE SERVER (OPTIONAL)
Component Minimum requirements
Database requirements Microsoft SQL Server 2005 or higher
MySQL 5.0 or higher
Operating system Microsoft Windows Server 2008 SP2, 2008 R2, 2012 or 2012 R2
Any Linux or Unix distribution with support for MySQL
Processor Single Xeon 2.0 GHz Quad Core or equivalent
Disk configuration 100 GB free space minimum
For information on Raid storage configuration - Storage Top 10 Best Practice (http://technet.microsoft.com/en-us/library/cc966534.aspx)
RAM 16 GB or greater
Network card 100/1000 Mbit Ethernet
Required database configuration
Initial MySQL or MSSQL setup with username and password
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ON-PREMISE CLUSTERED SERVER RECOMMENDATIONS This profile applies for installations with the following requirements:
Need for scalability with regards to number of domains, devices, and general capacity.
Consult Snow Software for best architecture and specifications.
Load Balancer SDM Gateway SDM Server
Server 1 (physical or virtual) X
Server 2 (physical or virtual) X
Server 3 (physical or virtual) X
Server 4 (physical or virtual) X
Server 5 (physical or virtual) X
LOAD BALANCER
Component Minimum requirements
Operating system Any Linux or Unix distribution with reliable support for HAProxy *
Processor Single Xeon 2.0 GHz Quad Core or equivalent
Disk configuration 100 GB free space minimum
RAM 16 GB or greater
Network card 1Gbit Ethernet
Required installed software
HAProxy *
Required firewall configuration
The following port must be open:
Inbound: TCP 443 (any source)
* Snow designs, implements, and supports Snow Device Manager using HAProxy for load balancing.
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SDM GATEWAY
Component Minimum requirements
Operating system Microsoft Windows Server 2008 SP2, 2008 R2, 2012 or 2012 R2
Processor Single Xeon 2 GHz Quad Core or equivalent
Disk 100 GB free space minimum
RAM 16 GB or greater
Network card 100/1000 Mbit Ethernet
Required installed software
Microsoft .NET Framework 4.5
The server role Web server is required.
The web role service Application Development is required, including the following functionality:
.NET Extensibility 3.5
.NET Extensibility 4.5
ASP.NET 3.5
ASP.NET 4.5
ISAPI Extensions
ISAPI Filters
Required firewall configuration
The following ports must be open:
Inbound: TCP 443 (any source)
Outbound: TCP 443 (any destination)
Outbound: TCP 2195 (gateway.push.apple.com)
Outbound: TCP 5235 (gcm.googleapis.com)
Additional requirements An external DNS name for the server, reachable from the internet
SDM SERVER
Component Minimum requirements
Operating system Microsoft Windows Server 2008 SP2, 2008 R2, 2012 or 2012 R2
Processor Single Xeon 2 GHz Quad Core or equivalent
Disk 100 GB free space minimum
RAM 16 GB or greater
Network card 100/1000 Mbit Ethernet
Required installed software
Microsoft .NET Framework 4.5
Required firewall configuration
The following ports must be open:
Inbound: TCP 11000 (sdm gateway)
Additional requirements An external DNS name for the server, reachable from the internet
An SQL database account with permission to Create, Alter, and Use databases
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DATABASE CLUSTER
Component Minimum requirements
Database requirements Microsoft SQL Server 2005 or higher
MySQL 5.0 or higher
Operating system Microsoft Windows Server 2008 SP2, 2008 R2, 2012 or 2012 R2
Any Linux or Unix distribution with support for MySQL
Processor Single Xeon 2.0 GHz Quad Core or equivalent
Disk configuration 100 GB free space minimum
For information on Raid storage configuration - Storage Top 10 Best Practice (http://technet.microsoft.com/en-us/library/cc966534.aspx)
RAM 16 GB or greater
Network card 100/1000 Mbit Ethernet
Required database configuration
Initial MySQL or MSSQL setup with username and password
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SNOW INVENTORY SERVER (5.X)
APPLICATION SERVER (MASTER SERVER)
Component Requirements
Operating system Microsoft Windows Server 2008 R2, 2012 or 2012 R2 *
Processor architecture x86/x64 (32-bit and 64-bit), Itanium based systems are not supported.
Required additional software Microsoft .NET Framework 3.5 (required for Snow Update Service)
Microsoft .NET Framework 4.5
Microsoft PowerShell 4.0 or higher (included in Windows Server 2012 R2 and higher)
Required server configuration To enable Snow Update Service to download software updates, HTTPS outbound communication needs to be allowed on port 443.
* For server hardware requirements, please follow server recommendations for Snow License Manager.
APPLICATION SERVER (SERVICE GATEWAY)
Component Requirements
Operating system Microsoft Windows Server 2008 R2, 2012 or 2012 R2 *
Microsoft Windows 7, 8, 8.1, or 10
Processor architecture x86/x64 (32-bit and 64-bit), Itanium based systems are not supported.
Required additional software Microsoft .NET Framework 4.5
Required server configuration To enable Snow Update Service to download software updates, HTTPS outbound communication needs to be allowed on port 443.
* For server hardware requirements, please follow server recommendations for Snow License Manager.
DATABASE SERVER
Component Requirements
Operating system Microsoft Windows Server 2008 R2, 2012 or 2012 R2 *
Processor architecture x86/x64 (32-bit and 64-bit), Itanium based systems are not supported.
Database Microsoft SQL Server 2008 R2, 2012, 2014 or 2016
Express editions not supported
Case sensitive collations not supported
The Snow Inventory database and the Snow License Manager database need to use the same collation.
Required database configuration SQL Server authentication must be enabled.
* For server hardware requirements, please follow server recommendations for Snow License Manager.
ADMIN CONSOLE (WINDOWS APPLICATION ONLY)
Component Minimum requirements
Operating system Microsoft Windows Server 2008 R2, 2012, or 2012 R2
Microsoft Windows 7, 8, 8.1, or 10
RAM 4 GB or greater
Required software Microsoft .NET Framework 3.5
Microsoft .NET Framework 4.5
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SNOW MOBILE INFORMATION SERVER (MOBILE INVENTORY, OPTIONAL)
Component Minimum requirements
Database requirements Microsoft SQL Server 2005 or higher
MySQL 5.0 or higher
Operating system Microsoft Windows Server 2008 SP2, 2008 R2, 2012 or 2012 R2
Processor Single Xeon 2 GHz Quad Core or equivalent
Disk 100 GB free space minimum
RAM 16 GB or greater
Network card 100/1000 Mbit Ethernet
Required installed software
Microsoft .NET Framework 4.5
The server role Web server is required.
The web role service Application Development is required, including the following functionality:
.NET Extensibility 3.5
.NET Extensibility 4.5
ASP.NET 3.5
ASP.NET 4.5
ISAPI Extensions
ISAPI Filters
Required firewall configuration
The following ports must be open:
Inbound: TCP 443 (any source)
Outbound: TCP 443 (any destination)
Outbound: TCP 2195 (gateway.push.apple.com)
Outbound: TCP 5235 (gcm.googleapis.com)
Additional requirements An external DNS name for the server, reachable from the internet
A valid signed SSL certificate for the external DNS name
An SQL database account with permission to Create, Alter, and Use databases
A MySQL user account with permission to Create and Modify schema
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SNOW INVENTORY AGENTS
SNOW INVENTORY 5 AGENT FOR WINDOWS
Component Requirements
Operating system One of the following:
Microsoft Windows Server 2016 *
Microsoft Windows Server 2012 R2 (x64)
Microsoft Windows Server 2012 (x64)
Microsoft Windows Server 2008 R2 (x64)
Microsoft Windows Server 2008 (x86, x64)
Microsoft Windows Server 2003 R2 (x86, x64)
Microsoft Windows Server 2003 (x86, x64) **
Microsoft Windows 10 (x86, x64) ****
Microsoft Windows 8.1 (x86, x64) ****
Microsoft Windows 8 (x86, x64) ****
Microsoft Windows 7 (x86, x64)
Microsoft Windows Vista (x86, x64)
Microsoft Windows XP (x86, x64) ******
Processor architecture x86/x64 (32-bit and 64-bit), Itanium based systems are not supported.
Oracle Scanning Java Runtime Environment 6.0 (1.6) or higher is required to utilize the Snow Inventory Oracle Scanner.
NOTE: Java Runtime Environment 1.7.0_7 must not be used.
Virtual Desktop Infrastructure Supported technologies (protocols):
Citrix XenDesktop (RDP)
Citrix VDI-in-a-Box (RDP)
Microsoft Virtual Desktop Infrastructure (RDP)
VMware Horizon View (RDP, PCoIP)
Virtual application technologies *****
Supported technologies:
Citrix XenApp
Microsoft App-V
VMware ThinApp
Web application metering*** One of the following:
Microsoft Windows Server 2016 *
Microsoft Windows Server 2012 R2
Microsoft Windows Server 2012
Microsoft Windows Server 2008 R2
Microsoft Windows Server 2008
Microsoft Windows 10 (x86, x64) ****
Microsoft Windows 8.1 ****
Microsoft Windows 8 ****
Microsoft Windows 7
Microsoft Windows Vista SP1
Microsoft Windows XP SP3
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Component Requirements
PowerShell scripting support PowerShell 5.1 – Both signed and unsigned scripts
PowerShell 5.0 – Signed scripts only
PowerShell 4.x – Both signed and unsigned scripts
PowerShell 3.x – Both signed and unsigned scripts
Ports Configurable
Required configuration The Snow Inventory Agent must be configured to send inventory data to the Snow Inventory Server (Master Server or Service Gateway).
* The feature Nano Server is not supported
** Support for Secure Hash Algorithms (SHA) is not included by default in Windows Server 2003 SP2 and lower. To use certificates based on SHA, install the hotfix KB938397. For details, see Microsoft TechNet - https://blogs.technet.microsoft.com/pki/2010/09/30/sha2-and-windows/
*** In order to fully utilize the metering capability of cloud based applications when using proxy servers, these websites need to be configured to be bypassed from the proxy. Proxies encrypt/scramble the website address and any connectivity going through the proxy will not be metered.
**** RT edition not supported
***** Scanning only. The Inventory agent cannot be virtually installed
****** Embedded version not supported
SNOW INVENTORY 5 AGENT FOR UNIX
Component Requirements
Operating system IBM AIX 5.3, 5.4, 6, 7
Solaris 8, 9, 10, 11
HP-UX 11.11, 11.23, 11.31
Required software Java Runtime Environment 6.0 (1.6) or higher
Java Runtime Environment 6.0 (1.6) or higher is also required to utilize the Snow Inventory Oracle Scanner.
NOTE: Java Runtime Environment 1.7.0_7 must not be used.
SNOW INVENTORY 5 AGENT FOR MACOS
Component Requirements
OS Version 10.6, 10.7, 10.8, 10.9, 10.10, 10.11, 10.12 (10.6 is supported using Snow Inventory Client 2.3) (10.4 and 10.5 are supported using Snow Inventory Client 2.2)
Processor architecture Intel x86 (32-bit)
Intel x64 (64-bit)
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SNOW INVENTORY 5 AGENT FOR LINUX
Component Requirements
Operating system Amazon Linux AMI 2016.03
Amazon Linux AMI 2015.03 and 2015.09
Amazon Linux AMI 2014.03 and 2014.09
Amazon Linux AMI 2013.03 and 2013.09
Amazon Linux AMI 2012.03 and 2012.09
CentOS 7.0
CentOS 6.0-6.6
CentOS 5.0-5.11
Debian 8.0-8.2, 8.5
Debian 7.0-7.6
Debian 6.0.00-6.0.10
Debian 5.x
Oracle Linux 7.0-7.2
Oracle Linux 6.0-6.5, 6.7-6.8
Oracle Linux 5.0-5.11
Oracle Enterprise Linux 4.x
Red Hat Enterprise Linux 7.0-7.2
Red Hat Enterprise Linux 6.0-6.8
Red Hat Enterprise Linux 5.0-5.11
Red Hat Enterprise Linux 4.x
SUSE 12
SUSE 11
SUSE 10
Ubuntu/Kubuntu 16.04
Ubuntu/Kubuntu 15.04 and 15.10
Ubuntu/Kubuntu 14.04, 14.10
Ubuntu/Kubuntu 13.x
Ubuntu/Kubuntu 12.x
Ubuntu/Kubuntu 11.x
Ubuntu/Kubuntu 10.x
Required libraries GLIBC 2.3.4 (or compatible version)
libgcc_s 3.4.6 (or compatible version)
libdl
librt
libm
libpthread
ld-linux
These libraries are installed by default in most Linux distributions. But except for being installed, they also need to be available to the agent. They always are if the system isn’t configured to hide specific libraries.
Processor architecture x86/x64 (32-bit and 64-bit), Itanium based systems are not supported.
Oracle Scanning Java Runtime Environment 6.0 (1.6) or higher is required to utilize the Snow Inventory Oracle Scanner.
NOTE: Java Runtime Environment 1.7.0_7 must not be used.
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SNOW INVENTORY 5 ORACLE SCANNER
Component Requirements
Oracle DB version One of the following:
8
8i
9i
10g
11g
12c
And the in-between versions
Oracle DB edition One of the following:
Oracle Database Enterprise Edition
Oracle Database Standard Edition
Oracle Database Standard Edition One
Required software Java Runtime Environment 6.0 (1.6) or higher
NOTE: Java Runtime Environment 1.7.0_7 must not be used.
Operating system IBM AIX 5.3, 5.4, 6, 7
Solaris 8, 9, 10, 11
HP-UX 11.11, 11.23, 11.31
Oracle Enterprise Linux 4, 5, 6
Red Hat Enterprise Linux 4, 5, 6
SUSE Linux Enterprise Server 10, 11
Microsoft Windows (all versions/editions supported by Oracle)
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SNOW INTEGRATION MANAGER 5.1 The first time Snow Integration Manager (SIM) is utilized, a large amount of data is transferred which will lead to a high usage of CPU and memory. This will only occur the first time.
SNOW INTEGRATION MANAGER REQUIREMENTS
Component Minimum requirements
Operating system Microsoft Windows Server 2008 SP2 x64, 2008 R2, 2012 or 2012 R2
Processor Single Xeon 2.4 gigahertz (GHz) or equivalent
RAM 4 GB or greater
Network card 100/1000 Mbit Ethernet
Required installed software Microsoft .NET Framework 4.5
Snow Inventory 5 Server or Snow Inventory Data Processor 4.6 (or higher)
Snow License Manager 7.0.14 (or higher)
Snow License Manager 8 *
* For utilizing PVU information from ILMT, BigFix, or TAD4D
SNOW INTEGRATION CONNECTOR REQUIREMENTS
THIRD PARTY INVENTORY TOOLS
BMC ADDM Minimum requirements
Supported versions Version 10.0, 10.1, 10.2, 11.0
Authentication A user account with administrative access on the target BMC ADDM server
Dell KACE Minimum requirements
Supported versions K1000
Database requirements MySQL
A database user account with read access to the database
FrontRange Discovery Minimum requirements
Supported versions Version 7.x, 8.x, 9.0-9.1
Database requirements Microsoft SQL Server 2005, 2008, 2008 R2 or 2012
A database user account with read access to the database
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HEAT Discovery Minimum requirements
Supported versions Version 2015.2
Database requirements Microsoft SQL Server 2005 SP3, 2008 SP1, 2008 R2 SP1, or 2012
A database user account with read access to the database.
Required configuration In HEAT client - Include the executable file names in the Inventory Settings Software Files tab via the Include/Exclude from Inventory quick action.
HP Discovery & Dependency Mapping Inventory
Minimum requirements
Supported versions Version 7.6
HP Server Automation Minimum requirements
Supported versions Version 10.0
Authentication A user account with administrative access to the target HP SA server
IBM BigFix Inventory Minimum requirements
Supported versions IBM BigFix 9.x
IBM License Metric Tool 9.x
Authentication A BigFix account with the API role assigned is required for API authentication
Required installed software Snow Inventory Data Processor 4.6.07 for processing of PVU information
Snow License Manager 8 for presentation of PVU information
IBM License Metric Tool Minimum requirements
Supported versions DB2 database: IBM License Metric Tool 7.x
CSV files: IBM License Metric Tool 7.x, 9.x
Database requirements DB2
Authentication A database user account with read access to the database
Required installed software Snow Inventory Data Processor 4.6.07 for processing of PVU information
Snow License Manager 8 for presentation of PVU information
Additional information For database connection, the IBM Data Server Driver Package needs to be installed on the server where the Snow Integration Manager is installed.
IBM TAD4D Minimum requirements
Supported versions Version 7.5
Database requirements DB2
A database user account with read access to the database
Required installed software Snow Inventory Data Processor 4.6.07 for processing of PVU information
Snow License Manager 8 for presentation of PVU information
Additional information IBM Data Server Driver Package needs to be installed on the server where the Snow Integration Manager is installed.
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iQuate iQSonar Minimum requirements
Supported versions Version 3.6.r1
Database requirements A database user account with read access to the database
LANDesk Minimum requirements
Supported versions Version 9.0, 9.5
Database requirements Microsoft SQL Server 2005, 2008, 2008 R2 or 2012
A database user account with read access to the database
SMS/SCCM Minimum requirements
Supported versions Microsoft SMS 2003
Microsoft SCCM 2007, 2007 R2, 2012, 2012 R2
Microsoft SCCM 1511, 1602, 1606, 1610
Required configuration Hardware inventory
Software inventory (including file details)
Asset intelligence
Software metering (optional)
Database requirements Microsoft SQL Server 2005, 2008, 2008 R2 or 2012
A database user account with read access to the database
Symantec Altiris Minimum requirements
Supported versions Version 6.x, 7.x, 8.x
Required configuration Hardware and operating system inventory
Software inventory
File properties inventory
Software metering (optional)
Database requirements Microsoft SQL Server 2005, 2008, 2008 R2 or 2012
A database user account with read access to the database
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VIRTUAL AND TERMINAL SERVER ENVIRONMENTS
Citrix XenServer Minimum requirements
Supported versions Version 4.x, 5.x, 6.x
Authentication A user account with access to the Citrix XenServer Management API.
Microsoft Hyper-V/VMM Minimum requirements
Supported versions Hyper-V on Windows Server 2008, 2008 R2, 2012, 2012 R2
Virtual Machine Manager 2007, 2008, 2008 R2, 2012
Required configuration In order for the scanner to discover guest machines and automatically identify host/guest relations, all guest machines must have the latest update of the Hyper-V Integration Services installed.
NOTE: For guest machines running on Windows Server 2008 or older, Hyper-V Integration Services must be updated manually.
Authentication A user account with administrative access on the target Hyper-V host or target Virtual Machine Manager server.
Red Hat Enterprise Virtualization
Minimum requirements
Supported versions Red Hat Enterprise Virtualization 3.5
Authentication A user account with access to the Red Hat Enterprise Virtualization API.
VMware Minimum requirements
Supported versions vSphere 4.x, 5.0, 5.1, 5.5, 6.0, 6.5 VCenter Server Appliance (VCSA) VMware ESXi
Required configuration VMware vSphere Web Services SDK must be installed and configured either on the ESX server or on the vSphere Server, depending on where data is gathered from.
VMware tools needs to be installed on the guest machines in order for the scanner to discover guest machines and automatically identify host/guest relations.
Authentication A user account with access to the VMware vSphere Web Services SDK.
Additional information In order for the Snow License Manager automated datacenter generation to work, the vSphere datacenters must be provided with unique names. Otherwise all ESX-servers will be attached to the default datacenter “ha-datacenter” regardless of their vSphere attachment.
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MDM/EMM TOOLS
MobileIron Minimum requirements
Supported versions MobileIron Core 8.5, 9.x
Authentication For MobileIron Core 8.5 (API v1): For API Authentication, a MobileIron Core account with the API role enabled is required.
For MobileIron Core 9.x (API v2): For API Authentication, a MobileIron Core account with the following settings is required.
Enabled:
Device Management – View dashboard, device page, device details
Privacy Control – View apps and ibooks in device details
Disabled (cleared):
Other Roles – Enforce single session (all spaces)
Snow Device Manager Minimum requirements
Supported versions Snow Device Manager 5.0
Required configuration In order for Snow License Manager to be able to display if a mobile device is connected to MS Exchange, the Exchange Defender in Snow Device Manager is required.
Authentication A domain user account with administrative privileges in the Snow Device Manager platform.
VMware AirWatch Minimum requirements
Supported versions AirWatch 7.2 - 8.5
Authentication An AirWatch account with the API role assigned as a minimum is required for API authentication.
An AirWatch API access token is required.
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DATA EXCHANGE
ServiceNow Minimum requirements
Supported versions ServiceNow Dublin Release
ServiceNow Eureka Release
ServiceNow Fuji Release (up to patch 8)
Snow License Manager Web API 1.0 or higher
Required configuration In ServiceNow, the plug-in Insert Multiple Web Service needs to be activated.
Authentication A Snow License Manager user account is required for Web API authentication. For partner platforms, administrative access to the specific customer is sufficient.
A ServiceNow user account is required to access the ServiceNow web services. The user account needs to be associated with the soap, import_transformer, itil, and sam roles of the ServiceNow platform.
ServiceNow Scoped Application *
Minimum requirements
Supported versions ServiceNow Fuji Release (from patch 9)
ServiceNow Geneva Release
ServiceNow Helsinki Release
Snow License Manager Web API 1.0 or higher
Required configuration In ServiceNow, the plug-ins Software Asset Management and Insert Multiple Web Service need to be activated.
Authentication A Snow License Manager user account is required for Web API authentication. For partner platforms, administrative access to the specific customer is sufficient.
A ServiceNow user account is required to access the ServiceNow web services. The user account needs to be associated with the x_snsab_snow_cmdb.snw role of the ServiceNow platform.
* Deprecated in SIM 5.1. Replaced by Snow for ServiceNow.
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SNOW FOR SERVICENOW Snow for ServiceNow populates and maintains the ServiceNow implementation with information from Snow License Manager. The Snow License Manager Web API connects to Snow License Manager and collects information on computers, users, installed software, and compliance numbers (available licenses). The information is then replicated to ServiceNow via Snow Integration Manager:
The ServiceNow CMDB connector populates the CMDB with information on all hardware and software assets, and relationships between hardware, software, and users.
The ServiceNow Catalog connector populates the CMDB with hardware and software models, which allows organizations to take full advantage of the Product Catalog and Service Catalog features in ServiceNow. Also, it fetches and displays information on available licenses in the approval step of software requests in ServiceNow.
Snow for ServiceNow Minimum requirements
Supported versions ServiceNow Helsinki Release
Snow Integration Manager 5.1
SnowForServiceNow_Catalog_UpdateSet_1.0.28
SnowForServiceNow_CMDB_UpdateSet_2.0.28
Snow License Manager 8.0.07 Web API (or higher) or Snow License Manager 7.0.24 Web API (or higher)
Required configuration In ServiceNow, the plug-ins Software Asset Management Core and Insert Multiple Web Service need to be activated.
In Snow Integration Manager, the ServiceNow Catalog and the ServiceNow CMDB integration connectors need to be configured.
Authentication A Snow License Manager user account is required for Web API authentication. For partner platforms, administrative access to the specific customer is sufficient.
A ServiceNow user account is required to access the ServiceNow web services. The user account needs to be associated with the snow_catalog_importer and the x_snsab_snow_sam_i.snw roles of the ServiceNow platform.
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SNOW DISTRIBUTION 5.5 These are the system requirements for Snow Distribution. To enable the log functionality of Snow Distribution, Microsoft SQL server needs to be installed. Snow Distribution supports software distribution and configuration for the following operating systems:
Microsoft Windows 95 Microsoft Windows 98 Microsoft Windows NT Microsoft Windows 2000
Microsoft Windows XP Microsoft Windows Vista Microsoft Windows 7
DISTRIBUTION POINT (FILE SERVER) REQUIREMENTS
Component Requirements
Operating system One of the following:
Microsoft Windows Server 2000
Microsoft Windows Server 2003
Microsoft Windows Server 2008
Disk space 16 MB free, plus space to hold the distribution packages
CORE SERVICE
Component Requirements
Operating system One of the following:
Microsoft Windows Server 2008
Microsoft Windows Server 2003
Microsoft Windows 2000 server or professional
Microsoft XP Professional
Microsoft Windows Vista
Microsoft Windows 7
DISTRIBUTION MANAGER
Component Requirements
Operating system Workstation with the same version of operating system that distribution packages will be made for
Disk space 25 MB free space
DATABASE SERVER
Component Requirements
Database Microsoft SQL Server 2005
Microsoft SQL Server 2008
Case sensitive collations not supported