Management information systems (MIS)

A)create and share documents that support day-today office activities

B)process business transactions (e.g., time cards, payments, orders, etc.)

C)capture and reproduce the knowledge of an expert problem solver

D)use the transaction data to produce information needed by managers to run the business

E)none of the above

2 The term used to describe those people whose jobs involve sponsoring and funding the project to develop, operate, and maintain the information system is

A)information worker

B)internal system user

C)systems owner

D)external system user

E)systems builder

3 The person who ensures that systems are developed on time, within budget, and with acceptable quality is a

A)systems designer

B)project manager

C)systems owner

D)external system user

E)systems builder

4 CTWhich one of the following is not a business driver for an information system?

A)business process redesign

B)knowledge asset management

C)proliferation of networks and the Internet

D)security and privacy

E)collaboration and partnership

5 A task of developing a technical blueprint and specifications for a solution that fulfills the business requirements is undertaken in the following phase of the system development process

A)system initiation

B)system implementation

C)system analysis

system design

D)

E)feasibility analysis

6 If a university sets up a web-based information system that faculty could access to record student grades and to advise students, that would be an example of a/an

A)CRM

B)intranet

C)ERP

D)extranet

E)none of the above

7 Which of the following is not a technology driver for an information system?

A)enterprise applications

B)object technologies

C)knowledge asset management

D)collaborative technologies

E)networks and the Internet

8 Which of the following is a deliverable of the system implementation phase in a formal system development process?

A)technical hardware and software solution for the business problem

B)business problem statement

C)statement of the system users’ business requirements

D)technical blueprint and specifications for a solution that fulfills the business requirements

E)none of the above

9 An information system that supports the planning and assessment needs of executive management is

A)DSS

B)TPS

C)ERP

D)MIS

E)none of the above

10 Decision makers who are concerned with tactical (short-term) operational problems and decision making are

A)middle managers

B)executive managers

C)

supervisors

D)mobile managers

E)none of the above

Your Results:The correct answer for each question is indicated by a  .

1 INCORRECT An information system is the combination of computer technology

(hardware and software) and telecommunications technology (data, image, and voice networks).

A)True

B)False

2 INCORRECT Internal system users include customers, suppliers, and partners.

A)True

B)False

3 CORRECTBusiness analyst focuses on only the non-technical aspects of systems analysis and design.

A)True

B)False

4 CORRECTBusiness process redesign is the continuous monitoring of business processes to effect small, but measurable improvements in cost reduction and value-added.

A)True

B)False

Feedback: Business process redesign (BPR) is the study, analysis and redesign of fundamental business processes to reduce costs and/or improve value-added to the business.

5 CORRECTKnowledge asset management is one of the technology drivers for today’s information systems.

A)True

B)False

Feedback: Knowledge asset management is one of the business drivers for today’s information systems.

6 CORRECTSystems analysts are frequently involved in the customization of the ERP applications and the redesign of business processes to use the ERP solutions.

A)True

B)False

7 INCORRECT One of the problem-solving steps in systems analysis is to identify the

problem.

A)True

B)False

8 CORRECTProject scope, goals, schedule, and budget requirements are determined during the system initiation phase of the system development process.

A)True

B)False

9 INCORRECT If software programs need to be written for an information system, they are

written during system analysis.

A)True

B)False

10 INCORRECT Process management is the activity of defining, planning, directing,

monitoring, and controlling a project.

A)True

B)False

CHAPTER 2Your Results:The correct answer for each question is indicated by a  .

1 INCORRECT Contemporary Information Systems are interfacing with customers and

suppliers using :

A)BPR

B)CRM

C)SCM

D)Both A and B

Both B and C

E)

2 CORRECTInformation systems that support the business functions that reach out to suppliers are known as:

A)back office information systems

B)decision support systems

C)expert information systems

D)front office information systems

E)none of the above

3 CORRECTWhich of the following is not a class of information system applications?

A)database management system

B)decision support system

C)expert system

D)management information system

E)office automation system

4 INCORRECT Who are the people that actually use the system to perform or support the

work to be completed?

A)system analysts

B)system designers

C)system owners

D)system builders

E)none of the above

5 CORRECTWhich is not a typical business function?

A)Sales

B)Service

C)Manufacturing

D)Accounting

E)Benefits and Compensation

6 INCORRECT The flow of transactions through business processes to ensure appropriate

checks and approvals are implemented is called:

A)procedures

B)work flow

process flow

C)

D)process requirements

E)procedures

7 INCORRECT Language-based, machine-readable representations of what a software

process is supposed to do, or how a software process is supposed to accomplish its task is known as:

A)prototyping

B)software specifications

C)application programs

D)human engineering

E)none of the above

8 INCORRECT A specification of how the user moves from window to window, interacting

with the application programs to perform useful work is called:

A)interface specifications

B)software specifications

C)user dialog

D)prototyping specifications

E)navigation specification

9 CORRECTExamples of keyless interfaces include:

A)bar coding, OCR, pen, and voice recognition

B)mouse, OCR, pen, and voice recognition

C)keyboard, OCR, pen, and voice recognition

D)all of the above

E)none of the above

10 INCORRECT Open database connectivity (OBDC) tools are an example of:

A)layerware

B)tool kit

C)interfaceware

D)middleware

E)none of the above

Your Results:The correct answer for each question is indicated by a  .

1 CORRECTFront and back office information systems feed data to management information systems and decision support systems.

A)TRUE

B)FALSE

2 CORRECTInformation systems architecture caters solely to the perspectives of the Organization’s top management.

A)TRUE

B)FALSE

Feedback: Information systems architecture caters to various stakeholders perspectives.

3 CORRECTBusiness knowledge is derived from data and information.

A)TRUE

B)FALSE

4 INCORRECT System designer's view of data is never constrained.

A)TRUE

B)FALSE

5 CORRECTBusiness functions are a group of related processes that support the business.

A)TRUE

B)FALSE

6 CORRECTSystem owners specify the business processes in terms of process requirements for a new system.

A)TRUE

B)FALSE

Feedback: System users specify the business processes in terms of process requirements for a new system.

7 CORRECTA policy is a set of rules that govern a business process.

A)TRUE

B)FALSE

8 INCORRECT An application program is a machine readable representation of what a

hardware process is supposed to do.

A)TRUE

B)FALSE

9 CORRECTExamples of keyless interfaces include bar coding, optical character recognition, digital pen and voice or handwriting recognition.

A)TRUE

B)FALSE

10 INCORRECT Open database connectivity (ODBC) tools allow application programs to

work with different database management systems without having to be re-written. This is an excellent example of middleware.

A)TRUE

B)FALSE

Chapter 3

Your Results:The correct answer for each question is indicated by a  .

1 CORRECTThe first CMM level at which measurable goals for quality and productivity are established is

A)Level 1

B)Level 2

C)Level 3

D)Level 4

E)Level 5

2 INCORRECTProject Management ensures that

A)project’s risk is assessed

B)project’s feasibility is assessed

C)system is developed at minimum cost

D)both A and B

E)none of the above

3 UNANSWERED The deliverable of the problem analysis phase is

A)system improvement objectives

B)problem statement

C)statement of constraints

D)statement of work

E)none of the above

4 CORRECTWhich one is NOT a category of problems represented by the PIECES framework?

A)control

B)efficiency

C)service

D)economics

E)technology

5 INCORRECTWhich one is NOT a phase of the systems development life cycle?

A)problem analysis

B)scope definition

C)requirements analysis

D)post-implementation review

E)decision analysis

6 CORRECTA cross life-cycle activity of system development is

A)object modeling

B)prototyping

C)fact-finding

D)data modeling

E)data flow diagram modeling

7 CORRECTAn ongoing activity of systems support is

A)assisting users

B)adapting the system to new requirements

C)recovering the system

D)fixing software defects

E)all of the above

8 CORRECTRapid Application Development (RAD) strategy includes all of the following, except

A)actively involves system users in the analysis, design, and construction activities

B)uses waterfall development approach to evolve system concept

C)organizes systems development into a series of focused, intense workshops

D)reduces the amount of time that passes before the users begin to see a working system

E)accelerates the requirements analysis and design phases

9 INCORRECTRequest for quotation (RFQ) is

A)a document that compares business and technical requirements of a commercial application package against the capabilities and features of a specific commercial application package

B)

a document that communicates business, technical, and support requirements for an application software package to vendors that wish to compete for the sale of that application package and services

C)

a document that communicates business, technical, and support requirements for an application software package to a single vendor that has been determined as being able to supply that application package and service

D)a contract with management and the user community to develop or enhance an information system

E)none of the above

10 CORRECTWhich of the following phases is unique to the commercial application package implementation strategy as opposed to the rapid application development strategy

A)problem analysis

B)construction and testing

C)

scope definition

D)requirements analysis

E)business process design

Your Results:The correct answer for each question is indicated by a  .

1 INCORRECT The Capability Maturity Model (CMM) is a framework intended to help

organizations improve the maturity of their project management processes.

A)True

B)False

2 CORRECTA standard systems development process is purchased or developed at Level 3 of the Capability Maturity Model (CMM).

A)True

B)False

3 CORRECTRapid Application Development (RAD) and Rational Unified Process (RUP) are two examples of system development methodologies.

A)True

B)False

4 INCORRECT Cost-benefit analysis ensures that an information system is developed at

minimum cost.

A)True

B)False

5 CORRECTA data flow diagram is one example of a process model.

A)True

B)False

6 INCORRECT Correcting or improving efficiency of people and processes is one of the

potential problems that may be addressed by an information systems development project.

A)True

B)False

7 CORRECTDivide and conquer is one of the underlying principles of systems development.

A)True

B)False

8 INCORRECT A steering committee is comprised of system owners, IT managers, system

designers, and system builders, all of whom determine which requests and projects get approved and scheduled.

A)True

B)False

9 CORRECTStatement of work is one of the deliverables of the problem analysis phase.

A)True

B)False

Feedback: Statement of work, which is a contract with management and user community to develop (or enhance) an information system, is a deliverable of the scope definition phase.

10 INCORRECT Rapid application development (RAD) strategy accelerates the

requirements analysis and design phases through an iterative construction approach.

A)True

B)False