Synchronised Solutionsthat Mobilise Business

ContentsMessage fom the PCEO 02

About Milaha 04

History and Milestones 06

Our Services 08

Maritime and Logistics 10

Gas and Petrochem 12

O�shore Marine 14

Marine and Technical Services 16

Capital 18

Through our diverse activities, we provide synchronized maritime and logistics solutions – simplifying the complex links in the international chain of trade.

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MESSAGE FROMTHE PCEOAt Milaha, we understand that economic progress depends on the smooth flow of goods around the world. As deadlines tighten and supply chains disperse, we are here to serve the companies at the heart of this global exchange. Through our diverse activities, we provide synchronized maritime and logistics solutions – simplifying the complex links in the international chain of trade.

Day-to-day, this means keeping strict schedules and instantly adapting to fast-changing requirements. By paying attention to every detail and o�ering proactive solutions, we provide professional peace of mind and add value to our customers performance and bottom line.

For over half a century, we have been building on our strong regional foothold in transportation and logistics. Today, with an expanding fleet, state-of-the art equipment and technology, accomplished team of professionals and world-class partners, we aim to become a globally recognized leader in maritime and logistics services.

Abdulrahman Essa Al-MannaiPresident & CEO

Milaha is one of the largest and most diversified maritime and logisticscompanies in the Middle East with a focus on providing marine transportand services, as well as supply chain solutions.

Milaha has a rich history, starting as a shipping agent in 1957, and strategically building a strong regional foothold in transportation and logistics through a diverse fleet of vessels, state-of-the art equipment, dedicated sta�, andworld-class partners

To be the partner of choice in the maritime & logistics sector, with a dominant share in our home market and a strong international presence; to deliver sustainable growth to our shareholders

To consistently deliver reliable services by focusing on safety,quality and our customers; to provide an enriching work environment and to always live our values

Introduction

Vision Mission

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ABOUT MILAHASince its foundation as Qatar’s first shipping agent in 1957 and the holder of commercial registration number 1 in Qatar, Milaha has been a pioneer in the local and regional maritime industry.

Launch of marine transport services in Doha Port, consisting of lighterage, berthing and towage

Launch of marine transport services in Doha Port, consisting of lighterage, berthing and towage

1974

Co-founded Qatar Shipping with an equity share of 15%

Co-founded Qatar Shipping with an equity share of 15%

1992

Opened aregional branch Opened aregional branch

1978

2019

Merged land transport, cranage, freight forwarding, customs clearance

and warehousing into Navigation

Freight Services

Merged land transport, cranage, freight forwarding, customs clearance

and warehousing into Navigation

Freight Services

2001

Acquisition of Qatar Shipping(and Halul O�shore Services as a result)

Acquisition of Qatar Shipping(and Halul O�shore Services as a result)

2010

Launch of first direct container service between Qatar and India

Launch of first direct container service between Qatar and India

2015

Launch of Singapore o�ce for Milaha O�shore

QTerminals begins managing phase one of Hamad Port

Launch of Singapore o�ce for Milaha O�shore

QTerminals begins managing phase one of Hamad Port

2016

Strategic transformation and launch of Milaha brand

Appointed operator of Doha Port

Strategic transformation and launch of Milaha brand

Appointed operator of Doha Port

2011

Added Majd, our largest container ship to date, to our already expanding fleet

Inaugurated and started operations ofMilaha Logistics City

Launched our first ever container service between Qatar and Iraq

Awarded the Five Star Occupational Health and Safety rating by the British Safety Council

Started a major digital transformation initiative such as RPA & Oracle Cloud platform

Founded Qatar National Navigation & Transport Company (QNNTC),the first shipping agent in Qatar

1957

Co-founded Halul O�shore Services through a 50-50 joint

venture with Qatar Shipping

Co-founded Halul O�shore Services through a 50-50 joint

venture with Qatar Shipping

2000

2017

Equity investment in Qatar Gas Transport Company Ltd. (Nakilat)

Equity investment in Qatar Gas Transport Company Ltd. (Nakilat)

2005

1982

Inaugurated the first fully integrated ship

repair and fabrication facility in Mesaieed

Launch of warehousing and3PL services in Oman

Launch of service betweenQatar and Oman

Launch of direct container service between Qatar and Kuwait

Enhancement of service between Qatar and India

Launch of the fastest container service between Pakistan and Qatar

Launch of regular reefer service between Qatar and Turkey

Launch of feeder service between Sri Lanka and Bangladesh

Launch of NVOCC tracking app

2018

Awarded six Swords of Honor for improved health & safety, and two Globes of Honor for environmental sustainability by the British Safety Council (BSC)

Milaha completed its deployment of Robotic Process Automation Solutions

Milaha expanded its geographic footprint into the Black Sea and Mediterranean region through new container shipping services

Milaha invested in newer, fit-for-purpose assets, from vessels to trucks and further optimizing of the asset base

Partnered with Microsoft to build a smart-logistic platform using Artificial Intelligence and Internet of Things elements from Microsoft’s cloud ecosystem

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HISTORY & MILESTONES

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OVER THE YEARS, MILAHA HAS BUILT FIVE STRATEGIC

PILLARS OF BUSINESS. WITH A SINGLE-MINDED

APPROACH TO MEET OUR CUSTOMERS’ GOALS, THEY

ARE FULLY INTEGRATED – LINKED BY STRONG

COMMUNICATION AND A SHARED SENSE OF

RESPONSIBILITY.

THIS INTERACTION ENSURES RAPID SOLUTIONS

TO ALL YOUR MARITIME AND LOGISTIC

CHALLENGES, DELIVERED WITH SPECIALIST,

SECTOR-SPECIFIC CAPABILITIES AND

KNOWLEDGE.

OUR SERVICES

O�shoreMarine

Container Shipping

Port Services

Freight Forwarding

Warehousing & Distribution

Industrial Logistics Services

Gas andPetrochem

LNG Transport

LPG Transport

Crude, chemicals & CPP transport

Operational and technical solutions for vessel and heavy equipment owners and operators

Transporting sea-borne Oil & Gas cargoes

Supply chain solutions – facilitating the end-to-end flow of trade

Solutions for the O�shore Oil & Gas sector

Commercial and residential leasingFinancial investments

Maritime &Logistics

Vessel charter & operations

Diving & subsea Services

Construction and maintenance Services

Well services

Harbor marine operations

Marine andTechnical Services

Ship management

Drydocking, ship repair & fabrication

Shipping agencies

Ship chandlering

Bunkering & lubricants

Fleet & equipment management & maintenance

Capital

Real estate investments and property management

Financial investments

WE HAVE FIVE STRATEGIC BUSINESS UNITS, OFFERING A BROAD RANGE OF SERVICES.

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Container ShippingProviding container feeder services within the GCC region for more than 50 years, Milaha caters for the feeder requirements of global main liners and regional container operators with a network of own and chartered vessels ranging 1000 TEUs to 4,600 TEUs as well as a number of vessel sharing agreements.

Milaha also o�ers regular container services to local importers and exporters in the Gulf, Indian Subcontinent, Southeast Asia, Mediterranean and Black Sea

In 2019, Milaha formed new alliances in the India-Arabian Gulf sector and expanded its services to selected markets in South East Asia and in Europe. In this context, Milaha launched its new Black Sea Express Service (BSX), a container feeder route linking ports in Black Sea and East Mediterranean.

MARITIMEAND LOGISTICSAs one of the Middle East’s largest and most diversified maritime and logistics companies, Milaha o�ers its clients integrated transport and supply chain solutions through a growing fleet of vessels, warehouses, vehicles and state-of-the-art equipment, dedicated sta�, and world-class partners.

Milaha delivers a comprehensive range of synchronized end-to-end services to some of the region’s biggest enterprises in the oil, gas, and petrochemical sectors as well as to major importers, exporters, forwarders and shipping companies.

By synchronizing our services – from sea, land and air transport to warehousing and facility management – we tailor logistics and supply chain solutions to meet our client requirements.

LogisticsMilaha has been providing logistics services to a wide range of companies for more than 30 years. The services range from global air and sea freight forwarding, customs clearance, document- and cargo handling to land transport, warehousing and industrial facility management including cranes, heavy equipment and specialized manpower services. In recent years, Milaha has restructured a number of its facilities and introduced unique services to enhance its’ customers’ supply chain connectivity and e�ciency.

In 2018, Milaha inaugurated the first phase of its 400,000 sqm Milaha Logistics City, which accommodates a 35,000 m2 warehousing facility dedicated to the storage of frozen, chilled and temperature-controlled cargo.

The Logistics City is a state-of-the art facility catering to food & perishables, electronics and other fast-moving consumer goods.

In 2019, Milaha partnered with Qatar's General Authority of Customs to open the first 3PL bonded warehouse in Doha within Milaha Logistics City.

The bonded warehouse facility acts as a one-stop shop enabling seamless flow of goods into Qatar, local/regional distribution, re-export and duty/VAT free storage and customs clearance services among other government transactions and facilities.

These synchronized services assist streamlining activities and reduce costs for Milaha customers locally and internationally.

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Milaha owns and operates a fleet of Aframax/ LR2 tankers, LNG and LPG/ Ammonia carriers. In addition, Milaha has stakes ranging from 15 - 30% in six LNG carriers, and a 50% stake in Gulf LPG; the owner and operator of four Very Large Gas Carriers (VLGCs) in partnership with Nakilat.In addition to the above, Milaha is also the founder shareholder of Nakilat, the world’s largest LNG shipping company, where we own over 36% share.

Milaha has vast experience in chartering vessels and in dealing with major oil and gas players around the world. The Company’s commercial strategy has enabled it to realize returns across cycles with robust pre-fixture & post-fixture operations. Additionally, Milaha has extensive experience of chartering vessels and spot market operations and asset plays depending on prevailing market conditions. The Company charters in vessels in partnership with major counter-parties to capture the best possible market opportunities

Milaha has consistently chartered out its vessels to oil majors and major trading houses, supported by in-house technical management. The Company closely monitors its pre and post-fixture operations, thus enabling it to streamline its operations.

GAS & PETROCHEM

Milaha has stakes ranging from 15 - 30% in six LNG carriers, and a 50% stake in Gulf LPG; the owner and operator of four Very Large Gas Carriers (VLGCs) in partnership with Nakilat.

JVs and Associates

To o�er dependable transportation of oil, gas and chemical products, Milaha owns or charters a fleet of Aframax / LR2 tankers, product/ chemical tankers, LNG, LPG and Ammonia gas carriers.

Fully-Owned Tankersand Gas Carriers

The size and diversity of Milaha’s modern fleet and the unique breadth of our services are structured to provide End To End support. The Service value is scalable to suit the Clients project and objectives. Milaha O�shore and its subsidiaries, have been recognized through regional and international safety awards, accreditations and certificates of appreciation.

Milaha O�shore provides o�shore construction support vessels, equipment and personnel for mechanical, structural and maintenance projects. The manufacturing and installation of simple or complex structures can be executed in house or in support of 3rd party industry experts as required.

Milaha O�shore provides in country end to end services, customized to unique o�shore and marine requirements.

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Harbor Marine OperationsThe majority of the boats in the Harbor Marine Operations unit are on a 20-year contract with Qatar Petroleum, with the remainder working ad hoc jobs on short to medium term contracts

OFFSHORE MARINEMilaha O�shore is a provider of a wide spread of world-class o�shore support services, with a presence extending from the Middle East to Europe,Africa and South East Asia

Milaha O�shore provides a range of Diving, Survey and Subsea services through owned and operated, advanced subsea inspection and maintenance equipment.Milaha O�shore owns and operates a fleet of over 75 high specification o�shore support vessels across the service spectrum to support Marine, Exploration & Drilling, Production, EPIC, Maintenance, Jack-up Accommodation, Rig-less Well Intervention, Stimulation, Diving & Survey and Subsea intervention projects as well as inshore and harbor services.

Our fleet also includes anchor handling and supply vessels, safety standby boats, workboats, crew boats, and dynamic positioning (DP) vessels, allowing us to provide a complete range of diving services including saturation diving. Milaha also owns and operates the most advanced o�shore maintenance, diving and underwater inspection equipment such as Remotely Operated Vehicles (ROVs).

Ship ManagementThe entire Milaha owned fleet of vessels

(over 90 vessels of varied types ranging from Deep sea, O�shore support and Harbor

support vessels) is currently managed in house by Milaha Ship Management team. They ensure

that the vessels operate e�ciently and safely wherever they are in the world, meeting with client

requirements and complying with the highest international standards.

Marine and Industrial ProductsMilaha provides a full range of products for vessel owners and operators from bunker and ship supplies (including lubricants, fresh water, chemicals, consumables) to marine engines and spare parts. As Milaha is a major consumer of these products, we select only the best brands that balance performance and cost being able to leverage our internal volumes and our logistics network to o�er the lowest prices to our customers. Leveraging our agency relationships with Castrol, Fuchs and Lukoil, we also o�er non-marine customers such as industrial and automotive users high quality lubricants to enable them to get increased performance and longevity from their assets.

MARINE ANDTECHNICAL SERVICES Milaha’s operations within this pillar are focused on providing vessel and industrial equipment owners & operators with comprehensive asset lifecycle services to help them achieve greater asset e�ciency and optimise their total cost of operations. Our technical operations manage Milaha’s own vessel and land fleet and equipment, and as one of the largest and most sophisticated operators in the region, we are able to o�er customers superior capabilities at the lowest price.

Shipping Agencies was the first Shipping Agent to be established in Qatar in 1957 and is now the largest in the country, providing a full range of port agency and ship chandling services at all ports in Qatar.

Shipping Agencies

ShipyardMilaha Shipyard has been providing Qatar and the region’s marine and industrial sectors with e�cient and trustworthy services since 1978.Strategically located in Mesaieed Industrial City at the heart of Qatar’s industrial sector, few miles from Hamad Port, the Shipyard operates two floating docks, one Shiplift, and large workshops facilities with the ability to carry our Dry dock and afloat repair works for vessels up to 230m LOA.

The Shipyard o�ers repair and refit services to Naval vessels and yachts, with a unique specialized newly built facility. Along with supporting the marine sector, Milaha Shipyard has also engaged in the past years into onshore plants maintenance & shutdowns and established an e�cient solution for any type of steel fabrication, tanks, pressure vessels and piping works.

Trucks and Equipment Management

Milaha o�ers heavy equipment and fleet owners a range of recognized brands such as Hino, Terberg, Sennebogen

and Lonking forklifts with extensive spare parts for these brands. Our services also include sophisticated maintenance

and after-sales service capabilities to ensure maximum and safe utilization with the lowest total cost of operations.

Shipping Agencies Department acts as a dynamic intermediary between shipping lines and operators, as well as service providers and government authorities involved in vessel handling.

Today, Milaha enjoys a dominant presence in the Qatari market representing world renowned global shipping lines, vessel operators, o�shore vessel operators, and Oil & Gas EPC contractors. The department boasts an exceptional track record in delivering a wide range of services, from full representation of shipping lines and complete husbandry services for all type of vessels calling at Qatar ports and for the rigs, supply vessels, and others working in the o�shore sector.

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Milaha is managing a large portfolio of financial and property investments, which helps maintain our underlying financial strength, in addition to supporting the real estate requirements of our individual businesses.

Milaha’s investment portfolios yielded increased dividend income in 2018 as our real estate unit maintained high occupancy levels. Additionally, Milaha is pursuing the development of a large villa compound that is expected to be completed in thesecond half of 2019.

CAPITAL

InvestmentsMilaha Capital maintains a

significant but targeted portfolio of investments in start-up and established

companies in Qatar.

We hold QR 4.1 billion worth of available-for-sale listed equities and a QR 139 million trading portfolio. These investments are

either strategic – complementing Milaha’s core business – or purely financial to maximize returns on

our shareholders’ capital.

Real EstateMilaha owns a diverse portfolio of commercial

and residential developments and land plots in Qatar.

Milaha continues to generate rental income from large developments such

as the Navigation Tower in West Bay. This 52-floor Grade-A tower is fully

leased to a blue-chip tenant.

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www.milaha.com @QatarNavigation @qatarnavigation Milaha qatar_navigation