symphonica product presentation - intraway

SYMPHONICAService Management LSO

Agenda

1. Customer Digital Transformation & Roadmap

2. Scene Setting

3. Orchestration – Where it Happens

4. Introduction to Symphonica

5. Why Intraway?

Customer Digital

Transformation & Roadmap

Digital Transformation & Roadmap

Vision & Objectives

Framework & Critical Success Factors

Product Portfolio

Technology Portfolio

OSS/BSS Portfolio

Customer Experience

Processes - Fulfillment, Assurance, Analytics

Key Initiatives

Guiding Principles

Automation - Zero/Minimal Touch

Self-Serve, Self-Healing, Managed

Real Time

Portal for all Stakeholders

Metrics – KPI’s – Must be a byproduct of every transaction

System Reliant vs. People Reliant

Indisputable Source of Truth

Scene Setting

Common Fulfillment Issues

Labor Intensive - Not Cost Optimized

Intervals too long vs. Market Standards

Higher rate of rework

Lack of Visibility to understand impact to the business

Data inconsistencies among different systems

Constraints & roadblocks to evolve to a future state

Operations Process - eTOM

Overview and Context

Orchestration Where it Happens

Where Orchestration Happens

GPON Bottom-up Provisioning Video

https://youtu.be/A2Ojj0yy6Hw




Symphonica Service Activator

Symphonica High Level Architecture

Billing Billing

CRM OM

Other

NOC CSR

Support Sales

Other

SOAP / REST

Interface

Batch / Bulk

InterfaceService Catalog and

Service Inventory

Subscriber

Management System

TX Monitoring

and Fallout Mgmt.Reporting, Statistics

and Dashboards

Other Admin

Portals

Decomposition

and Orchestration

BPM-based Service

Order Mgmt.

Transaction Handling

and Command Processing

Connector Design

FrameworkOracle RAC

(Extensible Datamodel)

DOCSIS Device

ManagementPolicy Control

& AAA

Routers

& SwitchesSoft switch &

App. Server

CAS &

MiddlewareOLT & DSLAM NMS

INTRAWAY SYMPHONICA

SERVICE PROVIDER

HTTP

OPERATION USERS

SNMP CLI TL1 NETCONF LDAP FTP SQL

Rule

Engin

e

Config

ura

tio

n M

anager

Audit a

nd T

race

EXISTING SYSTEMS

CONNECTIVITY

Devices

EXISTING SYSTEMS MANAGEMENT APPLICATIONS

MQ

MQWORKFLOW ENGINE PROVISIONING ENGINE CENTRALIZED DATABASE

NETWORK

NETWORK CONNECTORS

Business Process Framework (eTOM) 14.0

Symphonica Key Features

• Single Interface to Northbound Systems –

BSS/CRM/Self-Care Portal

• A Real‐Time, Catalog‐Driven BPM‐Based

Workflow Engine .

• Highly Configurable & Customizable

Solution

• Connector Design Studio to build or modify

own system or network connectors

• Off-The-Shelf Connector for Multiple

Common MSO Network Elements

• Stateful design – service and network

element aware

• Real‐time and asynchronous order

processing

• Automatic rollback and fallout management

• Founded following the principles of SOA

and the guidelines from the industry

standard Frameworx from TM Forum

Service Order Management - Overview

• Receives Service Orders and decomposes them

into Resource Orders required for service

provisioning

• Resource Order: a list of commands for a single

Network Element

• Uses Business logic to perform any necessary step

to complete the Order (i.e. obtain an available IP

address from an external inventory)

• Uses built in Network Inventory and Product

Catalog to:

• Validate the subscriber, product and

equipment information in the service order

• Select the decomposition rules

• The Resource Order Orchestration determines the

sequence in which the Resource Orders are sent to

the activation module.

Resource Order

Order Type : ROUTER-ADD

Target : CISCO-PE1

Data : f0/1, VRFID 25

Resource Order


Target : CISCO-PE2


Resource Order

Order Type : FIREWALL-ADD

Target : FW01

Data : Accept, 80,21,22,23; TCP,UPD

Service Order

Management

Service Order

Order Type : Create VPN

NEs : PE1, PE2

VPN ID : 25

Services : L3VPN + FIREWALL

Service Order Management: How it Works

Service Order

Order Type : Create VPN

NEs : PE1, PE2

VPN ID : 25

Services : L3VPN +

FIREWALL

Service Order

Decomposition

Online

Validation

Ready-to-Activate

Resource OrderResource Order

Orchestration and

Processing

Business Logic

List of services

Product

Catalog

Network

Topology

List of

resources

Service Activation and

Resource Provisioning: Overview

• Receives resource orders and transforms them into

provisioning scripts for the necessary network elements

• Verifies the network resource inventory and resource

catalog and generates scripts to execute on the target

NE

• Orchestrates the execution of commands on the

network elements using configurable workflows and

templates, command unit handling and rollback support

• Manages Queues with priority control and SLA

monitoring and applies Per-network-element Rate Limit

• Provides Intelligent error management and automatic

resolution of common errors and retries

Resource Order


Target : CISCO-PE1


Provisioning Script – CREATE

Command : ROUTER-ADD

Script : > connect 10.20.0.50

> conf t

> xconnect 10.20.0.51 25

> end

Error?

Next resource order or next

Step in BPM

Provisioning Script – ROLL BACK

Command : ROUTER-ADD

Script : > connect 10.20.0.50

> conf t

> no xconnect 10.20.0.51

> end

N

Y

Service Activation

Service Activation and Resource Provisioning:

How it works

Resource Order

Provisioning

Queue

NetworkTopology

(Check NE is up)

Orchestration and

Prpocessing of commandsBusiness

Rules

Provisioning command




Execution

Framework

Stateful Connection

Network

Elements

Connector Design FrameworkUser Interface Demo

Moving now to a brand new Web-Based Connector Studio

Workflow Design Framework Workflow Design UI

BPM‐based workflow engine that decomposes complex service orders and orchestrates

the activation process within multiple network elements and systems.

• Graphical interface to design and edit workflows

• Sequential and concurrent resource order execution

• Stateless mode to perform maintenance operations on multiple devices

• Fallout management and rollback

Workflow Design Framework User Interface Demo

Program Definition – Systematic Approach to TransformationProcess within the initiatives

Business Requirements/Process

es/Uses Cases

Architecture & Data Information Definition

System Integration –APIs & Dataflows

Agile Implementation

Meassure & Improve

Why Intraway

About Intraway

WE EVOLVE

TELECOM OPERATIONSTO IMPROVE

the communications experiencefor millions around the world.

Intraway’s Global Presence

Outstanding Customers

More than 55 deployments in 22

countries throughout 3 continents

Customers Headquarters Development Centers Local Support

A Story of Change and Innovation Based on Standards

DOCSIS

PacketCable

2003 2008 2016 2018

DTH, HFC TV

DOCSIS PacketCable

xPON,

DSL, IPTV

OTT, SIP / IMS

xDSL, GPON, GSM / LTE

VoLTE, MPLS

SOM, DIA, eSIM

Device Provisioning Service Activation Service Assurance Customer Experience

Software Development

o Complex Systems Integration

o High Reliability And Availability

o High Performance

o High Volumes Of Data

o Flexibility And Agility

o High Security

o Discover Network Features

o Ability To Use Hidden Resources

o Fulfillment

o Assurance

o How To Engage

o How To Deliver

o How To Service

Unleash Network Capability CSP Knowledge

Our Core Competencies

symphonica product presentation - intraway

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