symantec vision 2012 - veritas · 2016. 7. 4. · symantec vision 2012 what advice would they give...
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SYMANTEC VISION 2012
SYMANTEC VISION 2012
SYMANTEC VISION 2012
0%
5%
10%
15%
20%
25%
Region Japan
Sendai is a city with a population of one million and is the political and economic center of Japan's Tohoku (northeast) Region. Sendai is frequently called a branch-office economy, because very few major companies are headquartered in the city. The city's economy heavily relies upon retail and services – the two industries provide approximately two thirds of the employment and close to half of the establishments
Tohoku Region
Profile and impact
SYMANTEC VISION 2012
Profile and impact The Largest Earthquake to Hit Japan
Magnitude 9.0
The Tsunami Maximum wave height 38 meters (124ft) recorded on the Pacific coast An area of 248 square miles were flooded
Fukushima Daiichi Nuclear Power Plant A nuclear power emergency
Tokyo A maximum quake intensity of 5 was measured Public transportation was stopped Approximately 120,000 individuals struggled to get home
SYMANTEC VISION 2012
Fujitsu Reaction
People: Confirm the safety of all employees and family members of the Fujitsu Group
• Rapidly assess the safety and needs of employees
• Assess the general situation of people in the area and begin to understand the needs of the general
population
Business: Determine the extent of damage of each plant
• Assess the overall damage to Fujitsu facilities for all Prefecture within the disaster zone
• Coordinate immediate actions required for disaster recovery
SYMANTEC VISION 2012
Fujitsu Actions
3/11 3/12 3/15 3/17 3/24 4/1 4/2 4/11
Earthquake & Tidal Wave
6.2 quake: Nagano 6.3 quake: Honshu Tsunami continues
Nuclear Reactor in flames, radiation leakage
25mi radius around reactor
Food contamination reported 12 prefectures/2.3M people without water
Fuel, coordination, radiation leakage concerns, resources and logistics issues hamper recovery
Reactors stabilized
3/16
Reconstruction assistance for Volunteer support and NPO
Emergency Response phase Reconstruction phase
Assess Safety needs & business impact to secure employee welfare
Launch local emergency response
headquarters
Design Cloud-based Recovery solutions
Verify needs & deliver support for recovery
Recovery phase
Launch Cloud recovery
solutions
Rapid response utilizing cutting edge technology to deliver life saving solutions
People Business Data
SYMANTEC VISION 2012
Mechanism, System
Cloud-Based Disaster Victim Assessment System
Distributed to 70 organizations by Collaborating with NGOs
Collection of information in evacuation centers
Benefits of a Cloud-based system Quick launch: the system was launched two weeks after the quake Large volume of data: the system handled large volumes of data which could not be managed using spreadsheets, etc. Response to the changing situation: new functions were added as required, based on the changing situation.
Matching support needs with available resources
Problem: Relief supplies are not sent to the right locations.
Solution: An IT system is needed to coordinate deliveries.
Needs -Collection methods
- Info. Management
- Prediction of changes
Matching - Info. Sharing
- Collection of
contact points
- Availability of goods
Delivery - Results
- Delivery methods
Organizational activities
Fujitsu’s Social Contribution
SYMANTEC VISION 2012
0
1000
2000
3000
4000
5000
6000
3/1
1
3/1
6
3/1
9
3/2
2
3/2
5
3/2
8
3/3
1
4/3
4/6
4/9
4/1
2
4/1
5
4/1
8
4/2
1
4/2
4
5/8
100%
95%
90%
85%
80%
75%
70%
65%
60%
55%
50%
61%
65%
81% 83%
86% 87% 88%
89% 90% 92%
95%
1995 Hanshin earthquake 2,751
incidents
# o
f cu
sto
mer
cas
es
# of Disaster Related Incidents (Customer Cases)
Disaster cases Brown-out cases Handled cases
10% 8%
24%
22%
36%
Hardware damage
water
corruption
falling
power outage
other
3,719 Incidents East district
Overview of the Disaster Fujitsu serviced nearly 5,000 customer cased in less than 2 months. More than 2X the number of incidents from the 1995 Hanshin earthquake • Direct Earthquake and Tsunami damage resulted in 34% of customer incidents • Power outage and power related issues resulted in 30% of customer incidents
Fujitsu Shimane Factory was dramatically effected by the disaster
SYMANTEC VISION 2012
+ + 22 March 2011:
Production fully redirected + +
Earthquake damage to Fujitsu Isotec factory required Business “failover” to recovery sites. • Redirected production capabilities to
recovery sites • Production was operational within 10
days
SYMANTEC VISION 2012
Customer Sites
Pharmaceutical Customer
• Develop a backup system by installing new
servers in western Japan and connected with
servers in the disaster-affected area.
• To introduce a more robust backup system by
securing electricity supply.
Financial Services
• Remove cash from ATMs which drifted as a result of
the tsunami
• Secure customer data and system assets
• Disassemble, rinse out and recover HDDs from PCs
and servers
• Recovery and security of confidential customer data
Abnormal shut down without UPS installation Disks were damaged, data was lost
Execution of reboot Recovery processes had been prepared beforehand, but did not work as planned/described
Air-conditioning stopped The temperature in computer rooms rose and temperature for servers was exceeded
Affects on commuting Trains and subways were forced to stop operating
Business Issues
Business Solutions
SYMANTEC VISION 2012
Case study : Food Industry
Post 3/11 Issues: • Recover receivable & booking operations • Restore corporate communications & networks
Customer: Food industry, Tohoku branch Warehousing, processing and sales of food for the Japanese market
Fujitsu Solution:
• Protect key applications with Data Protection
in the Data Center
• Restore corporate network utilizing Fujitsu
Wireless Networking technology
Business
IP
【Before】 HQ
Intranet Broad Band
Farm, Factory
DC in Tohoku area
financial mail
delivery DNS
Sales office
servers
【After】
Farm, Factory
HQ DC in Tohoku area
Sales Office
server
s
financia
l Mail
delivery DNS
Disaster Impact: • Data Center and facilities intact • Network Outage disabled mission critical
business operations.
Business IP
Internet
FENICS
SYMANTEC VISION 2012
Case Study: Manufacturing Industry
Tokyo
Fukushima
Headquarters
Production data center
x86 Servers (many)
Main factories
• Within 20 miles from the
Fukushima Nuclear Power plant
• Multiple factories
• Production data center
• Mainframe server
• x86 servers (many)
Customer: Large Enterprise business in manufacturing sector
Profile: Headquarters in Tokyo this customer has long history of success in Japan with many factories throughout the country, including major production capabilities located in Tohoku
Data Centers: 2 large data centers located in Fukushima and Tokyo serve the company
SYMANTEC VISION 2012
What happened at the customer site?
•Servers submerged •Network down
3/11 3/12
Damage Confirmed Tele-conf between HQ & Fukushima
3/15
Back office operation (ie ordering) relocated to Tokyo
Re-started Mainframe and server operation
3/17 3/24 4/1 4/2 4/11
Fukushima: Although the area was quarantined the following data center recovery was accomplished: • Transfer Mainframe backup data, invoices and
operation to HQ • Transfer Network Storage system to other facility Tokyo: Power Black outs cause data center outages
Fukushima Operation restarted
Fukushima site Recovered HDDs from Datacenter
Fukushima Recovered networking
Fukushima earthquake caused water supply suspension and black out
Earthquake & Tidal Wave
6.2 quake: Nagano 6.3 quake: Honshu Tsunami continues
Nuclear Reactor in flames, radiation leakage
25mi radius around reactor
Food contamination reported 12 prefectures/2.3M people without water
Fuel, coordination, radiation leakage concerns, resources and logistics issues hamper recovery
Reactors stabilized
3/16
Fukushima workers evacuated
Impacted by loss of life, loss of infrastructure and more while surrounded by complete chaos at every level the customer continues to recover business operations.
SYMANTEC VISION 2012
after April 2012
Tokyo
Fukushima
Headquarter
Production data center
x86 Servers
Main factory
• Factories operational
• Production data center
x86 servers
Tatebayashi
Fujitsu Data Center
Fukushima mainframe
moved to Fujitsu IaaS
cloud services in
Tatebayashi
Customer Recovery – 1 year later Fujitsu cloud service (IaaS) in Fujitsu Tatebayashi datacenter replaces Fukushima
mainframe connected to mission critical apps in Fukushima Next step: Reshape Data Protection with a DR site ( including Storage systems, tapes and
backup)
SYMANTEC VISION 2012
What advice would they give to other companies (large or small) about protecting their business and data? (customer) assuring cost effective and operation effective backup or data recovery process. Assure to keep budget for backup and DR for future. Using Fujitsu’s cloud service provided by Fujitsu datacenter is one of the method.
No one in the company imagined that this type of disaster will occur. Protecting the physical site (datacenter) is not enough. Always think about people first because we have lost few employees including several key IT administrators from this catastrophe. You need to understand that people are operating and managing the system therefore need a backup of skilled people. .. store the data in two locations and implementing DR. We’re considering to operate two “active” datacenters in future. Your company will fail or bankrupt if you can’t protect the data. CEO, CIO, CTO and CFO of the company should invest on ‘business continuity plan’ as a top priority!! For us, we felt Fujitsu has reliable datacenter, solution and cloud technology. That’s why we’re using Fujitsu’s cloud service.
What We Learned…
SYMANTEC VISION 2012
Investment point for management level
293%
136%
124%
Business
Continuity
151% Reduce
Cost
145% compliance
Globalization
Create new
business
Before 3.11
After 3.11
Above percentage is a comparison that before 3.11 into “100”
618 answers available from management levels
Source : MACROMILL Research “Focus area for IT system investment in 2011”
CEO Priorities
Post 3/11 Reshape
Data Protection
SYMANTEC VISION 2012
Lessons
Alternative offices for post-disaster business continuity is essential:
– Off-site Resources: Fukushima offices shut down due to the nuclear plant accident. Customers relocated employees offsite (HQ) to process year ending operations.
– Work at home Resources: IT department provided with remote access tools to enable home-based support services for the Kansai-area.
Recovery System failures:
– Company“X” discovered emergency systems were inadequate
– Company”Y” automation system outage resulted in manual operations and shipping restrictions
– Company”Z” Decentralization should be considered as an alternative to expensive duplexed mission-critical systems
SYMANTEC VISION 2012
Lessons
Don’t Under Estimate Data Protection
– As a precautionary measure in case of power shortages, an off-grid power system for server rooms was set up.
– From the perspective of business continuity, enablement of remote access is necessary. However, security policies need to be reconsidered and proper countermeasures to be provisioned.
– Currently provisioned for one center, data back up at a remote location is needed
– Consideration of relocation to datacenters and cloud usage
Cloud considerations for recovery
– The infrastructure outages (power & network) resulted in 20 day outages and continuing planned outages due to power blackouts
– Disruption of communications revealed the need for cloud-based mail systems.
– Cloud or internet bases emergency contact portals for email outside of office and remote access for employees is necessary
SYMANTEC VISION 2012
Reshape Perspectives
Perspectives of balancing Risk vs Security (Risk vs Cost) change once an “event” makes the risk a reality
A consistent message from the 3/11 Event: Reshape Perspectives Now.
It wont be that bad
I cant afford to have that ever happen again
Focus on the immediate
Be better prepared
Pre-Event Perspective
Post-Event Perspective
SYMANTEC VISION 2012
Reshaping Your Perspectives
Po
wer
IT H
W
Ne
two
rk
IT S
W
Hu
man
err
or
Flo
od
Sto
rms
Hu
rric
ane
Fire
Torn
ado
Terr
ori
sm
Oth
er
40%
25% 19%
15% 13% 17%
3% 9% 5% 3% 1% 4%
Your Investment
Business Impact
$/o
uta
ge H
r D
olla
rs
CAPEX
OPEX
Probability What is the risk
$ Lost Revenue
Forrester Disaster Recovery Journal 11/10
$350K/hr
$ $
$
$
$
$ $
$ $
$
$ $
SYMANTEC VISION 2012
RTO RPO
Now
RTO (Recovery Time Objective): How soon after the event is the application available again?
RPO (Recovery Point Objective): How much data has been lost?
21
Time
Last known good image
All modifications that are lost.
Application is available again
Application Downtime
Analyze
Restore
Recover
Recover your data
Yesterday
24 hrs
SYMANTEC VISION 2012
RTO
RPO
Data
Pro
tectio
n S
chem
e
Sync
hro
nous
Async
hro
nous
Exte
rnal
Sto
rage
Standby Method
No Standby Cold Standby Warm Standby Hot Standby
No downtime 24 hours
1 Day
1hour
20 days LevelⅠ
LevelⅡ Level Ⅲ
Level Ⅳ
LevelⅤ Real Time
RPO: Recovery Point Objective
RTO: Recovery Time Objective Data Recovery
Data Recovery System
5 Levels of Data Protection
Data
System
Business Recovery
Rem
ote
Data
Tra
nsfe
r
Level0
Data Protection Methods
SYMANTEC VISION 2012
No Standby Cold Standby Warm Standby Hot Standby
No downtime 24 hours
1 D
ay
1hour
20 days
LevelⅠ
Level Ⅱ Level Ⅲ
Level Ⅳ
Level Ⅴ
Real Tim
e
RTO: Recovery Time Objective
Data
Level 0
Data Protection Methods
System
RPO
: Recove
ry P
oin
t O
bje
ctive
Cost
Ris
k
High Low
High
Low
tape
Tape and truck
Hot Site Syn REC
Cold Site aSyn REC
Reshape Data Protection
Syn
chro
nous
Asy
nchro
nous
Exte
rnal
Sto
rage
Rem
ote
Data
Tra
nsfe
r
Cloud
SYMANTEC VISION 2012
Syn
chro
nous
Asy
nchro
nous
Exte
rnal
Sto
rage
No Standby Cold Standby Warm Standby Hot Standby
No downtime 24 hours
1 D
ay
1hour
20 days
Real Tim
e
RTO: Recovery Time Objective
Rem
ote
Data
Tra
nsfe
r
RPO
: Recove
ry P
oin
t O
bje
ctive
Cost
Ris
k
High Low
High
Low
NetBackup™ Cloud Storage
Data Center NetBackup
SSL & AES 256 Encryption
• Bandwidth throttling • Cloud Configuration Wizard • Support for NetBackup Accelerator • OpsCenter usage and chargeback reporting
Data Protection to the Cloud
SYMANTEC VISION 2012
Syn
chro
nous
Asy
nchro
nous
Exte
rnal
Sto
rage
No Standby Cold Standby Warm Standby Hot Standby
No downtime 24 hours
1 D
ay
1hour
20 days
Real Tim
e
RTO: Recovery Time Objective
Rem
ote
Data
Tra
nsfe
r
Data Protection: Optimization RPO
: Recove
ry P
oin
t O
bje
ctive
Cost
Ris
k
High Low
High
Low
Client/Source Servers
Media Servers
Build-in Dedupe Media Server
Build-in Dedupe Virtual/Physical
Appliance
Build-in Dedupe Media Server
Remote backup site
Primary Site Biz server
ETERNUS CS800
COPY Data compression data deduplication
ETERNUS CS800
Backup server
Symantec NetBackup
SYMANTEC VISION 2012
Syn
chro
nous
Asy
nchro
nous
Exte
rnal
Sto
rage
No Standby Cold Standby Warm Standby Hot Standby
No downtime 24 hours
1 D
ay
1hour
20 days
Real Tim
e
RTO: Recovery Time Objective
Rem
ote
Data
Tra
nsfe
r
Data Protection: File Services RPO
: Recove
ry P
oin
t O
bje
ctive
Cost
Ris
k
High Low
High
Low
Primary Site
UDS Gateway
Business Server
Backup server
SnapShot
Remote backup site
UDS Gateway
COPY
SYMANTEC VISION 2012
Syn
chro
nous
Asy
nchro
nous
Exte
rnal
Sto
rage
No Standby Cold Standby Warm Standby Hot Standby
No downtime 24 hours
1 D
ay
1hour
20 days
Real Tim
e
RTO: Recovery Time Objective
Rem
ote
Data
Tra
nsfe
r
Optimization Choices RPO
: Recove
ry P
oin
t O
bje
ctive
Cost
Ris
k
High Low
High
Low
Production
Target
SAN
SAN Remote
DB
DB
Symantec NetBackup
Symantec Cluster
Hot Failover
■Symantec Cluster ■ standby method: hot standby ■ data backup method: asynchronous REC
SYMANTEC VISION 2012
Fujitsu Group
Headquarters: Tokyo, Japan
President: Masami Yamamoto
Established: 1935
Operations: 70 countries
Employees: 172,000 worldwide
Stock Exchange: Tokyo, London, Frankfurt, Zurich
Net Sales FY10: US$54.6 billion*
R&D Expenditure: US$2.8 billion
3rd largest IT services provider
Note: US$1 = ¥83. FY 2010 is fiscal year ended March 31, 2011. * Excludes intersegment sales.
SYMANTEC VISION 2012
Blade Server
Fujitsu BX
Cloud Server
Fujitsu CX
Rack Server
Fujitsu RX
Enterprise Products Full line of Industry Standard Servers and Storage for SME, Branch Offices and Datacenter needs
Tower Server
Fujitsu TX / MX
SAN Storage Systems
ETERNUS DX
File Services/Unified
UDS Gateway
Deduplication
CS800
Tape Virtualization
CS HE
Data Center Services
Management Fujitsu Symantec
Network
Reshaping the Data Center
SYMANTEC VISION 2012
Reshaping Data Protection - Summary
Understand
business impact
of outages
Reshape
Perspectives
Executive
alignment
Appropriate
technology
Consider
Assessment
Services
Reshape Data
Protection
Recommendations for Reshaping Data Protection:
SYMANTEC VISION 2012