swp-0036 afhcan telehealth cart imaging and software configuration

Copyright © 2012 Alaska Native Tribal Health Consortium. All rights reserved.

Software Procedure

SWP-0036 AFHCAN Telehealth Cart Imaging and

Software Configuration

Revision: 1

Effective Date: 1/4/2011

Alaska Native Tribal Health Consortium

Division of Health Information & Technology

4000 Ambassador Drive

Anchorage, AK 99508

Tel: (907) 729-2260

Fax: (907) 729-2269

SWP-0036 AFHCAN Telehealth Cart Imaging and Software Configuration Revision 3

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Contents

Purpose ........................................................................................................................................... 2

Audience ......................................................................................................................................... 2

Scope ............................................................................................................................................... 2

Additional Resources .................................................................................................................... 2

Imaging ........................................................................................................................................... 2

Windows Configuration ................................................................................................................ 4

Monitor Screen Resolution – HP 5700 CPU ............................................................................... 5

Elo Touchscreen Configuration ................................................................................................... 6

Sound Configuration – SetupUser Account ................................................................................ 8

Camera Configuration .................................................................................................................. 9

Network Configuration ............................................................................................................... 10

Printer Installation ...................................................................................................................... 20

User Account Configuration ....................................................................................................... 30

Auto Logon for AFHCANUser Account Configuration .......................................................... 31

Sound Configuration – AFHCANUser Account ....................................................................... 32

Final User Configuration ............................................................................................................ 33

Cart Prerequisite Software Installation and Configuration .................................................... 35


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Purpose

The purpose of this document is to detail the necessary steps to install an operating system

image onto an AFHCAN Telehealth Cart Workstation and perform the preliminary configuration

changes to operate correctly with the tConsult software.

Audience

This document applies to persons who work in the Information Technology department within

an organization and have a basic working knowledge of Windows XP.

Scope

Upon a completed hardware build of an AFHCAN Telehealth Cart or swapping of hard

drives/workstations, the workstation needs to be imaged and configured prior to installing the

tConsult Client Cart software. This document details those steps necessary to install an operating

system image onto the AFHCAN Telehealth Cart Workstation and perform the preliminary

configuration changes to operate correctly with the tConsult software.

Additional Resources

SWP-0037 Capturing the AFHCAN Telehealth Cart Image to a Backup Capsule

Imaging

This section outlines the steps taken to image a workstation.

1. Insert the Telehealth Cart Image Boot Disk CD 1 of 1 into the CD-ROM/DVD drive

2. Restart the Workstation.

Step 3 begins the process for an HP5000 CPU and using a Paragon Boot Disk with a

version less than v8.5

Step 8 begins the process for an HP5700 CPU and using a Paragon Boot Disk with a

version of 8.5


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3. HP5000 - When prompted during boot, press “F10” to enter BIOS setup

Under “Security” menu, select and open “Device Security”

1. Change “USB Port” to “Device Hidden”

2. Save and exit BIOS

4. Paragon Hard Disk Manager will proceed to boot. Allow it to completely boot before

proceeding – the status bar on the bottom of the screen will disappear.

5. Remove the boot CD and insert the last image data disk, for example it may be disk 5 of

5 or DVD 2 of 2.

6. Select and double-click “Simple Restore Wizard” from the menu

“Welcome to the Simple Restore Wizard” will appear – click “Next” to continue

“What to Restore” – click on the browse button and double-click “CD/DVD…”

“Select Archive…” – highlight “Disk.pbf” and click “Open”

“What to Restore” – click “Next” to continue

“Image Properties” – click “Next” to continue

“Select the Destination…” – click “Next” to continue

“Restore Summary” – click “Next” to continue

A prompt to insert CD1 will display – follow the prompts and proceed to image

the workstation

When imaging is complete, the screen will reflect “All operations have been

finished” – click “Close” to continue

“Completing the Simple Restore Wizard” – click “Finish” to continue

Remove the CD/DVD from the drive

When returned to the main menu, select and double-click on “Reboot the

computer”

7. During system restart, enter the BIOS setup again and return “USB Port” to “Device

Available” – save and exit.

8. HP5700 - Paragon Hard Disk Manager will proceed to boot. Allow it to completely

boot.

9. Remove the boot CD and insert the last image data disk, for example it may be disk 5 of

5 or DVD 2 of 2.

10. Delete all partitions, and highlight “Basic Disk 0”.

11. From the File Menu Bar, select “Wizards” and click on “Select Simple Restore”

a. “Welcome to the Simple Restore Wizard” will appear – click “Next” to continue


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b. “What to Restore” – click on the browse button and double-click “Z…”

c. “Select Archive…” – highlight “Disk.pbf” and click “Open”

d. “What to Restore” – click “Next” to continue

e. “Image Properties” – click “Next” to continue

f. “Select the Destination…” – click “Next” to continue

g. “Restore Summary” – click “Next” to continue

h. “Completing the Simple Restore Wizard” – click “Finish” to continue

i. Click “Apply”, and “Yes” for Applying changes

j. A prompt to insert CD1 will display – follow the prompts and proceed to image

the workstation

k. When imaging is complete, the screen will reflect “All operations have been

finished” – click “Close” to continue

l. Remove the CD/DVD from the drive. Click on “General” from the File

Menu and select “Exit”

12. Windows will now proceed to boot – the following parameters will now be configured:

“License Agreement” – select the “I accept…” radio button and click “Next” to

continue

“Computer Name and Administrator Password” – Enter the appropriate computer

name only – do NOT enter a new password, then click “Next” to continue

“Date and Time Settings” – change any incorrect settings and click “Next” to

continue

The system will complete its configuration and restart

Windows Configuration

Once restarted, logging in as “setupuser/password” will allow the system to finalize its initial

configuration. Wait for the command prompt window to disappear before proceeding.

1. Depending on the hardware components and date of build, on first login, the system

may prompt for driver installation for the various components. If prompted, select No,

Not this Time, and then proceed to accept all default settings as the install wizard

progresses through the option windows.

Should a Windows Warning appear such as that in Figure 1, click on “Continue

Anyway”.


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Figure 1 – Windows Logo Warning

If prompted to replace existing files, respond “Yes” to all prompts.

Should there be any messages stating that the hardware cannot be installed, click on

“Cancel”. Install the appropriate drivers from D:\AFHCAN Software\Drivers\ or the

manufacturer’s provided media if applicable.

Monitor Screen Resolution – HP 5700 CPU

The new AFHCAN Telehealth Carts have an HP 5700 CPU installed. Older carts may have

their original HP 5000 CPUs replaced with the newer HP 5700 CPUs. The display resolution

needs to be set to 1024 X 768.

1. To set the screen resolution, do a right-mouse click on the desktop and select

Properties.

2. Click on the “Settings” Tab and drag the arrow under Screen resolution until 1024 X

768 pixels is selected. Click OK to retain the new setting.


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Figure 2 – Setting the Screen Resolution

Elo Touchscreen Configuration

Follow these steps to calibrate and configure the Elo Touchscreen

1. Double-click on the “Elo” icon on the Taskbar

Figure 3 – Elo Icon on Task Bar

2. When the “Elo Touchscreen Properties” window appears, on the “General” tab, click

on the “Align” button and follow the directions on the screen.


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Figure 4 – Align Button

3. Following alignment, select the “Mode” tab and verify/set the following:

a. Mouse button emulation mode – “Mouse Emulation”

b. Options – “Show tool tray utility”

c. Drag delay – pointed at 3rd

tick from left.

Figure 5 – Mode Tab Settings for Elo Monitor Configuration

4. Select the “Sound” tab, and UNCHECK the “Beep on touch” checkbox. Click “OK”

to finish.


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Figure 6 – Uncheck the Beep on Touch Checkbox

Sound Configuration – SetupUser Account

Note: These steps will also be completed later in this document when logged on as

AFHCANUser.

1. Click “Start” and select “Control Panel” and then select “Sounds and Audio…”

Figure 7 – How to Open Sounds and Audio

2. Click on the “Audio” tab, set the following:

a. “Sound playback” – use the “SoundMAX Digital Audio”

Note: If a 5700 CPU, use “Realtek HD audio output”

b. “Sound recording” – use “iMic USB audio system”

c. “Midi music playback” – leave at default


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Figure 8 – Audio Tab for Sounds and Audio Device Property

3. Click OK to finish.

Camera Configuration

When a camera is first turned on by pressing a large button at the front of the camera docking

station (Kodak) or power on the camera itself (Canon), the system may display a dialog box

asking what action to take. Click on cancel to close the box.

Note: This section does NOT apply if there is a “Fuji Finepix E550” camera attached to the

cart.

1. Click on Start | Control Panel | Scanners and Cameras. Depending on the camera

installed onto the cart, do a right mouse click on V1233 Kodak Camera or Canon

PowerShot SD970 IS and select properties.

2. Click on the “Events” tab and ensure the “Take No Action” radio button is selected.

Figure 9 – Taking No Action Setting for Cameras

3. Click on OK to close the properties dialog box.


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Network Configuration

The steps listed below establish the proper IP address based on either DHCP or static

assignment for the subnet the workstation will reside on based on organizational requirements.

Follow the steps in the appropriate section to configure the network connection for the NIC that is

being utilized.

By default, most NICs (wireless and Ethernet cable) are disabled during the imaging process.

Enable and configure ONLY the NIC that will be utilized.

On an HP5700 CPU with fire wire, disable the 1394 Net Adapter that may be visible within

Network Connections.

To enable a NIC, double-click on the Network Connections icon on the desktop and do a right-

mouse click on the appropriate connection. Select “Enable”.

Section A: On-Board Wired Connection (Ethernet cable)

1. Within the “Network Connections” window, right-click on “On-Board Wired

Connection”, and select “Properties”.

2. If the cart will NOT be a member of any domain, uncheck the following:

a. Client for Microsoft Networks

b. File and Printer Sharing for Microsoft Networks

Figure 10 – Network Connection Properties Dialog Box

3. Double-click on “Internet Protocol (TCP/IP)”. Organization-specific configuration

requirements will determine whether the settings will utilize DHCP (obtaining an IP


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address automatically – the default setting), or if these settings need to be configured

manually.

In either case, click on the “use the following DNS server address” radio button and enter

“127.0.0.1”*.

*If joining a domain, a DNS entry may be entered, but is not recommended for security

purposes.

Figure 11 – DHCP Assigned IP Address

If assigning a static IP address, click on the “Use the following IP address” radio button

and enter the appropriate IP address, subnet mask, and default gateway entries as

determined by organizational IT staff (see Figure 12 as an example – DO NOT USE this

IP address).

Figure 12 – Static Assigned IP Address


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Section B: PCI Wireless Connection (HP5000 CPU – Cisco)

1. Within the “Network Connections” window, right-click on “PCI Wireless Connection”,

and select “Properties”.





3. If the organization will be utilizing CISCO Wireless Access Points, Cisco Aironet

Desktop Utility will be used to configure the wireless profile. Click on the “Wireless

Networks” Tab and remove the checkmark from “Use Windows to configure my wireless

network settings….”

Figure 14 – Wireless Networks Tab


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manually.


“127.0.0.1”*.


purposes.





IP address).


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5. Click OK to close all windows and return to the desktop.

6. Right-click the Aironet Desktop utility on the task bar at the bottom right of the desktop,

then select “Open Aironet Desktop Utility……”.

7. Select the “Profile Management” tab and click the “New….” Button to add a new profile.

Figure 17 – Adding a New Wireless Profile

8. Enter the following information:

a. “Profile Name”: Enter the appropriate profile name based on organizational

requirements.

b. “Client Name”: Enter the computer name

c. “SSID1”: Enter the appropriate wireless network name based on organizational

requirements.


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Figure 18 –Naming the Wireless Profile

9. Click on the “Security” tab and select the “WPA/WPA2 Passphrase” radio button. Once

the radio button is selected, click on the Configure button.

Figure 19 –Selecting WPA/WPA2 Passphrase

10. Enter the appropriate passphrase based on organizational requirements and click “OK”.

Figure 20 –Entering the WPA/WPA2 Passphrase

11. Clicking “OK” from step 9 returns to the “Profile Management” tab. Click the

“Activate” button to start the newly created profile.

Figure 21 –Highlighting New Profile and Clicking on Activate

12. Select the “Current Status” tab to ensure the profile is authenticated and view the signal

strength between the client and the wireless access point with which it is associated.


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Figure 22 –Viewing Signal Strength from Current Status Tab

13. Once complete, close the window.

Section C: Wireless Network Connection (HP5700 CPU – Ralink)

1. Within the “Network Connections” window, right-click on “Wireless Network

Connection”, and select “Properties”.





3. If the organization will be utilizing wireless, Ralink Utility will be used to configure

the wireless profile. Click on the “Wireless Networks” Tab and remove the

checkmark from “Use Windows to configure my wireless network settings….”


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Figure 24 – Wireless Networks Tab




manually.


“127.0.0.1”*.


purposes.





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IP address).


5. Click OK to close all windows and return to the desktop.

6. Double-click the Ralink Desktop utility on the task bar at the bottom right of the

desktop,

Figure 27 – The R+ Ralink Icon on Task Bar

7. Select the “Profile” button at the top left and click the “Add….” button to add a new

profile.

Figure 28 – Adding a New Wireless Profile

8. Under System Config enter the following information:

a. “Profile Name”: Enter the appropriate profile name based on organizational

requirements.


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b. “SSID”: Enter the appropriate wireless network name based on

organizational requirements.

Figure 29 –Naming the Wireless Profile

9. Click on the “Auth.\Encry.” Tab. Using the drop-down arrow to the right of

“Authentication>>” select the “WPA-PSK”.

Figure 30 –Selecting WPA-PSK Authentication

10. Enter the appropriate WPA Preshared Key based on organizational requirements.

Figure 31 –Entering the WPA Preshared Key

11. Use the drop-down arrow to the right of “Encryption>>” and then select AES.


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Figure 32 –Selecting Encryption Level

12. Click on “OK”. Highlight the profile and select “Activate”.

Figure 33 – Viewing Signal Strength after Activating New Profile

13. Once complete, close the window.

Printer Installation

Hewlett-Packard Deskjet Printers were originally “packaged” with the first AFHCAN

Telehealth Carts. Some are still in use and connected directly to the cart.

This section of the document is split into two sub-sections: 1.) directly connected printers, and

2.) networked printers.

Section A: Hewlett Packard directly connected printers


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1. From the desktop, double-click the “Install HP Printers” icon. The “HP Install Network

Printer Wizard” will start. Should the “Help” dialog box appear in the right window

pane, close the “Help” dialog box by clicking the “X”, and click “Next” to continue.

Figure 34 – HP Install Network Printer Wizard

2. Connection type – leave the radio button at the default selection (“Wired”) and click

“Next” to continue.

Figure 35 – Connection Type Dialog Box

3. Identify Printer – select the “Specify a printer by address” radio button. Click “Next to

continue.

Figure 36 – Identifying the Printer by Address

4. Specify Printer – New Print Server: The print server must be reset to default settings for

this step. Select the “Hardware Address” radio button, and enter the MAC address from

the label on the print server for the printer being installed. Click “Next” to continue.


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Figure 37 – Selecting Hardware Address for a New Print Server

5. Specify Printer – Existing Print Server: Select the “IP Address” radio button as shown in

Figure 37 and enter the IP address for the print server of the printer being installed. Click


6. The wizard will proceed to locate the printer on the network.

Figure 38 – Searching for the Printer

7. Network Printer Configuration – select the “Let me configure….” Radio button and click


Figure 39 – Network Printer Configuration

8. If needed, click the “Change Settings….” button to enter site-specific addresses.


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Figure 40 – Network Settings

9. TCP/IP settings – enter the appropriate addresses (Note: Figure 41 is an example,

do not use these addresses). Click OK to continue.

Figure 41 – TCP/IP Settings

10. The updated addresses are now reflected. Click “Next” to continue.

Figure 42 – Changed TCP/IP Settings

11. Driver options – select the “Install a driver from…” radio button, again, if it appears,

close the “Help” dialog box to the right of the window, and click “Next” to continue.

Figure 43 – Driver Options


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12. Browse to “D:\AFHCAN Software\Drivers\HP Printers” and select the appropriate folder

for the model of printer being installed. Browse within that folder and open the “XP”

folder. In the example shown in Figure 44, a DeskJet 990 is being installed.

Figure 44 – Locating the Drivers folder

13. The appropriate .inf file will be displayed. Highlight the display .inf file and click

“Open” to continue.

Figure 45 – Highlighting the .inf File

14. Drivers from Disk – the printer being installed will be reflected in the txt box. Click


Figure 46 – Selecting the Driver

15. Printer Name – use the default printer name and click “Next” to continue.


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Figure 47 – Using the Default Printer Name

16. Sharing - select the “Not Shared” radio button (default) and click “Next” to continue.

Figure 48 – Do Not Share Option

17. Summary – click “Install” to continue. The wizard will proceed to install the drivers.

Figure 49 – Installing the Printer Drivers

18. Completing – the wizard will display a summary of actions. Leave the “Print a test

page….” check box checked and click “Finish” to print a test page.


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Figure 50 – Completing the Printer Installation Wizard

Section B: Network Printer as a TCP/IP Port

This section applies to connecting a networked printer device.

1. Clicking on the “Start” button, select “Printers and Faxes”. Double-click on “Add a

Printer”.

Figure 51 – Adding a Networked Printer

2. Click “Next” on the Welcome to the Add Printer Wizard.

Figure 52– Add Printer Wizard

3. Accept the default of “Local printer attached to this computer”, but remove the

checkmark from “Automatically detect and install my Plug and Play printer”. Click on

“Next”.


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Figure 53 – Choosing Local or Network Printer

4. On the Select a Printer Port page, click on “Create a new port…”, then select “Standard

TCP/IP Port” from the drop-down list at Type of Port. Click on “Next”.

Figure 54 – Selecting Printer Port

5. The Add Standard TCP/IP Printer Port Wizard will start. Click “Next”.

Figure 55 – TCP/IP Printer Port Wizard

6. Enter the “IP Address of the printer” and enter a name for the printer in the “Port Name”

box, then click on “Next”.


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Figure 56 – Adding Port to Networked Printer

7. Click “Finish” to return to the Add Printer Wizard.

Figure 57 – Finishing the Add TCP/IP Printer Port Wizard

8. Select the name of the Manufacturer, and then select the appropriate software driver.

Click on “Next”.

Figure 58 – Selecting Printer Software Driver

9. Enter a name for the printer and set as the default printer. Click on “Next”.


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Figure 59 – Entering a Name for the Printer

10. Accept the default of “Do not share this printer….” and click on “Next”.

Figure 60 – Do Not Share This Printer

11. Allow the test page to print, and click on “Next”.

Figure 61 – Allowing Test Page to Print

12. Click on “Finish” to close the Add Printer Wizard.


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Figure 62 – Completing the Add Printer Wizard

User Account Configuration

User passwords and accounts require modification.

1. Right-click on “My Computer” and select “Manage”.

2. Expand “Local Users and Groups”, and click on the “Users” folder

Figure 63 – Locating Local Users and Groups within Computer

Management

3. The “SetupUser” and “OSBA” passwords must be secured. Check with the local IT office

or contact AFHCAN for passwords. To change a password, right-click on “SetupUser” in

the right pane and select “Set Password”.


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Figure 64 – Setting a User Password

4. Click on “Proceed” when the warning is displayed.

Figure 65 – Warning on Resetting of Passwords

5. Enter and confirm the secure password and click “OK”.

Figure 66 – Enter and Confirming the New Password

6. Enter the OSBA account passwords using the same steps as used for the SetupUser

account (steps 2 – 4).

7. Delete the “HelpAssistant…” user account

8. When finished, “Close” the computer management window and return to the desktop.

Auto Logon for AFHCANUser Account Configuration

The “AFHCANUser” account auto logs on when the workstation is turned on. This section

configures the auto logon.


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1. From the desktop, click on the “Start” button in the lower left corner, then select “Run…”.

Enter “control userpasswords2” as shown in the example and click “OK”.

Figure 67 – Run Command Dialog Box

2. Highlight “AFHCANUser”, uncheck the “Users must enter a user name…” checkbox, and

click “OK”.

Figure 68 – Setting User Account Parameters

3. When prompted, click “OK” again to exit. Do NOT enter a password.

Figure 69 – Automatically Log On Dialog Box

4. Restart the workstation. The system will restart to the desktop as “AFHCANUser”.

Sound Configuration – AFHCANUser Account

1. Click “Start” and select “Control Panel” and then select “Sounds and Audio…”


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Figure 70 – How to Open Sounds and Audio

2. Click on the “Audio” tab, set the following:

a. “Sound playback” – use the “SoundMAX Digital Audio”

Note: If a 5700 CPU, use “Realtek HD audio output”

b. “Sound recording” – use “iMic USB audio system”

c. “Midi music playback” – leave at default

Figure 71 – Audio Tab for Sounds and Audio Device Properties

3. Click “OK” to close the Sounds and Audio Devices Properties dialog box

4. Log off as AFHCANUser

Final User Configuration

1. Log on as “SetupUser’. Right-click on “My Computer” and select “Manage”


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2. Expand “Local Users and Groups”, and click on the “Users” folder

Figure 72 – Locating Local Users and Groups within Computer Management

3. Right-click on “AFHCANUser” and select “Properties”

Figure 73 – Selecting Properties for a Given User

4. Select the “Member Of” tab and click “Add”

Figure 74 – Adding a User to a Group

5. In the “Select Groups” window text box, enter “Users” and click “OK”


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Figure 75 – Selecting Groups

6. The “AFHCANUser Properties” window will re-appear. Highlight “Administrators” and

click “Remove”

Figure 76 – Removing Groups

7. Click “OK” to close the window and return to the “Computer Management” window.

Close the “Computer Management” window.

Cart Prerequisite Software Installation and Configuration

The AFHCAN Telehealth Cart is almost complete in its’ configuration. This next section

installs the necessary “Cart Tools” needed for the tConsult Cart Client software, checks to ensure

the Adobe EULA (license) has been accepted, and configuration of the Startup4 shell for tConsult

software.

1. Double-click “Cart_Build_1.51.exe” from the source location – i.e., USB Thumb

drive, CD-ROM or other location.

2. The “Welcome..” window will appear. Click “Next”


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Figure 77 – AFHCAN Cart Installer Wizard

3. Ensure “Cart Tools” is checked and click “Install”

Figure 78 – Installing Cart Tools

4. When the “Serial Number Tool” window appears, enter the serial number from the

label on the front of the CPU, or enter the name of the host workstation, and click

“Save”

Figure 79 – Entering Serial Number

5. The cart install will complete. Click “Finish” to exit.


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Figure 80 – Completing the AFHCAN Cart Installer Wizard

6. Click on “Start | All Programs | Adobe Reader 7.0”

Figure 81 – Opening Adobe Reader

7. “Accept” the Adobe Reader License Agreement


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Figure 82 – Accepting the Adobe Reader License

8. “Close” the Adobe application by clicking the “X” in the upper right hand corner.

Figure 83 – Adobe Reader Window

Note: If the License Agreement window as shown in Figure 82 does not appear,

the License has already been accepted. Close the “Adobe Reader” Window.

9. Configure the Startup4 Shell. This shell is the familiar screen on startup that the

AFHCANUser account sees at auto logon. Clicking on the “Telemedicine” button

will start the AFHCAN tConsult Cart Client software after it is installed.

For now, it is necessary to configure the Telemedicine Button to point it to the correct

file and location.


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10. Click on “Start | Run” and enter Startup4.exe, then click on “OK”

Figure 84 – Starting the Startup4 Shell

11. As the shell begins to load, click on the “More….” Button in the upper right corner.

Figure 85 – AFHCAN Shell

12. By default, AFHCAN does not have a password. Leave the password field blank and

click on “OK”

Figure 86 – Password Window


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13. Click on “Configure Main Buttons”

Figure 87 – Configure Main Buttons

14. With Telemedicine shown in the Button Text file, enter with double quotes

“C:\Program Files\AFHCAN Telehealth Client\tConsult.exe” in field labeled Path:

Figure 88 – Entering the Path for the Telemedicine Button

15. Click on the “Save” button

16. To close the “Startup4 shell”, click on “Ctrl + Alt + Del” and select “Task Manager”.

From the Applications Tab highlight “Form1” and click on “End Task”.


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Figure 89 – Windows Task Manager Window

The AFHCAN Telehealth Cart Imaging and Configuration is now complete. It is highly

recommended capturing this image and configuration prior to loading the tConsult Cart

Client software. Please proceed to SWP-0037 Capturing the AFHCAN Telehealth Cart

Image to a Backup Capsule document.

End of procedure.

swp-0036 afhcan telehealth cart imaging and software configuration

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