swift customer support 2015
TRANSCRIPT
SWIFT Customer
Support 2015
Jorge E. Espinoza
LARC 2015
Cases in
Latin-America
by
Product
21%
8%
7%
7% 5% 4% 4%
4% 4%
4%
3% 2% 2% 2% 2% 2%
19%
Cases in Latin America per product Alliance Access
FIN
Invoice Query
Alliance Lite2
Ordering
Alliance Connect (network)
swift.com applications
VPN Box
Alliance Gateway
Payment query
HSM Hardware
Alliance Web Platform
swift.com content
Sanctions Screening
SWIFTNet Link
Alliance Entry
Other
Versiones compatibles con MQHA
PDE en mensajes FIN
SafeWatch ADK crash in SAA 7.0.80 on Linux (test)
MX Format - Further important information
Reset LSO Password
Questions about FileAct
message partner error
DB Recovery Activation and Full Backup Failed
Delete Templates
SAA: Issues
with FileAct
SAA: Routing question Prueba HACMP
patch 7.1
SDC: How to change RSO
Problemas con emission profile and real time
Cases in
Latin-America
Analysis
Alliance Access
Resiliency
Usability
BO connectivity
Resiliency
Connection
Direct Connection
Lifeline
Hardware
Cluster
Other alternatives
Managing
Dedicated help
On site
AMO
Usability
Current Business
• Maximize investment
• Improve resilience
New Business
• KYC
• Sanctions
• Compliance Analytics
BO Connectivity
Messaging
File Act
FIN
Standards
ISO20022
XML
Connectors
IPLA
MQ
SOAP
I need help
Meet the Expert
Call Account Manager
Call Support
NEW
Premium Support
SWIFT’s
offering
Support services
products for today’s
financial market needs
New Support
Options
Standard Plus Support
Local
Support
AMO
Consultancy
Criticality
Complexity
Summary
• Support continues to evolve, now with new Support Options
• We are investing in local presence in Latin America,
Commercial and Support staff are present in Latin-America
• We are making sure the customers in Latin America are
receiving a better service
• We are open for Business
SWIFT Latin American Regional Conference 1-2 September 2015 11
Questions.
SWIFT Latin American Regional Conference 1-2 September 2015 12
Digi-voting
SWIFT Latin American Regional Conference 1-2 September 2015
On a scale of 1 to 5 please rate your level of satisfaction with
this session.
Lowest Highest
13
SWIFT Latin American Regional Conference 1-2 September 2015
On a scale of 1 to 5 please rate your level of satisfaction with
the session speakers.
Lowest Highest
14
SWIFT Latin American Regional Conference 1-2 September 2015 15
Agenda what’s next
• Work Session II: 15:00 – 16:00
• Coffee Break & SWIFT Lab: 16:00 – 16:30
• Plenary: 16:30
Sponsored by: