GlobalMore than just a gift card

provider

Who are we?

The worlds leading reseller and distributor of corporate gift cards, e-codes and gift vouchers into the B2B and corporate gifting

market.

UK Head Office

US Head Office

Global

HistoryGlobal

Global

500 Plus Brands Worldwide

Click to discover more

January

February

March AprilMay

JuneJuly

August

September

October

November

December

Face Value Sales

2014 2015

29.61%

Increase in 2015

1 million gift cards600,368 digital e-codes560,000 orders280,000 cards£33 million in new card load value £30 million in reload value

2015 Figures2015 Globa

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Quality & Accreditations

The best people Robust & secure operational systems Innovative solutions Clear processes In-depth knowledge & understanding of our clients

requirements Access to relevant Management Data & MI Secure physical & digital fulfilment facilities Industry accreditation

We understand that to deliver great service it must be underpinned by

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Solutions

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Our ApproachEvery client is different but typically as sales and distribution volumes increase clients look to more innovative and technology led solutions as it helps

Reduce the administrative burden Reduces errors Increases Data & MI insights Increases quality Increases customer satisfaction Increased choice Decreased carbon footprint Decreases exposure to lost & stolen Sales &

distribution volumes

Transactional Technology

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Your Options

Bulk Fulfilment Individual Fulfilment Voluntary Benefits• One Stop Shop• Paper Vouchers, Gift cards &

Digital Codes• Secure delivery• Dedicated support• Solutions available to grow as you

do• Access to over 70 UK Retailers• Secure ordering via FTP/API

• Reduced programme administration

• Personalised collateral to support your programme

• Paper Vouchers, Gift cards & Digital Codes

• Secure order transfers and shipping confirmation

• Dedicated support• Reporting & MI available• Low cost• Card reloads

• Secure web portal • Great brands• Great Savings• Easy to use• Secure check out• Mix & Match orders & reload

existing cards• Apply your brand to the website• Participant administration

ensures use is limited authorised users only

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Bulk fulfilment

Bulk fulfilment

Integration with FTPs &

API for secure order

processingOver 80 UK

& ROI Retailers

Gift Cards, Paper and

Digital codes

Secure delivery

Single or Multi site delivery

Dedicated Account

management &

Customer Services

Easy to setup Competitive savings Secure ordering Multiple reward formats Multi site delivery Dedicated account

management

Benefits

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Individual fulfilment

Individual

fulfilment

Integration with FTPs &

API for secure order

processingOver 80 UK

& ROI Retailers

Gift Cards, Paper and

Digital codes

Secure delivery

Delivery direct to the end

user

Dedicated Account

Management &

Customer Services

Easy to set up Competitive savings Secure ordering Multiple reward formats Participant orders fulfilled

by SVM direct to end users Dedicated account

management No stock management

Only use what you need – improved cash flow

Tailored solutions

Benefits

FTP

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Process FlowGlobal

API

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Process FlowGlobal

YourHub

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Process FlowGlobal

Which integration method is right for you?

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Integration Methods FTP Your Hub API

Key Benefit Enables automation of file transfers Self service made simple- ideal for businesses without tech time Enables automation of file transfers

Considerations Don't get live feedback on errors within the files

Enables 'self service' and requires user interaction Technical development and setup time required

Best for….. Daily orders - bulk and individual fulfilment Daily or occassional users - bulk and individual orders

Large volume individual fulfilment requiring complete automation.

Ability to see order status? Order reports are generated daily in CSV

formator can be viewed in an on-line web portal

Yes - via on-line web portal Order reports are generated daily in CSV formator can be viewed in an on-line web portal

Upload for bulk and individual orders accepted? Yes Yes No

Ability to access retailer information? Access through Your Hub if required Yes Yes

Tech integration needed for set up? Yes - relatively simple Yes - but very simple Yes, the client and SVM will need to pend time

establishing protocols

Automated process? Partially No - it requires an authorised user to upload orders and manage Yes

Payment methods? Float or Credit account Float or credit account Float or Credit account

Set up time to get started? 5 working days 5 working days 15 working days

Billing and invoicing method Invoices sent weekly by our Finance team Invoices sent weekly by our Finance team Invoices sent weekly by our Finance team

Account management support? Yes - Account Exec / Manager Yes - Account Exec / Manager Yes - Account Exec / Manager

Personalisation

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Despatch LettersIt is possible to add a black & white logo to this area of the

despatch letter @ 256px resolution preferably.

This is a fixed field and only the font size and the recipient greeting can be changed i.e.

Dear / Hello.

This area can have any information added that may be

relevant to the client programme i.e. programme

rules, hotline telephone numbers etc.

This is a fixed field and is where the products being dispatched are recorded.

This area can have any information added that may be

relevant to the client programme. Typically a fixed field as it covers

card activations and T&Cs – minor amendments can be

made.

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Certain elements of the fulfilment process can be personalised and branded

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Digital eCodesCertain elements of the fulfilment process can be personalised and branded

Full HTML design templates to ensure

that participant continuity and

brand recognition is consistent

throughout their reward journey

Our standard process for issuing digital codes is to

utilise a very simple text based template with an HTML footer

Whilst our standard template can be fully branded, our

clients also have the opportunity to provide

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Considerations

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Lost and StolenNow and then your programme may experience some lost or stolen issues…

Existing client issuing -

16,000 cards per year –

Spend £2million(cards + loads)

0.5% Lost & Stolen

Cause

84 Cards lost

ProgrammeTried to load a card

issued through another scheme

Lost in Post or Stolen whilst in transit

Lost by participant and replacement card

issued

Voluntary Benefits

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Voluntary

Benefits

Participants can order new cards, codes and

vouchers or top-up an

existing gift card Choose from

Over 80 UK & ROI

retailers

Participants can mix and match their selection

Secure web portal for

participant access

Participant order is

delivered to their chosen

delivery address

Participant makes

payment using debit

or credit card

Benefits• Easy to setup• Great savings• Easy to access• Multiple reward formats• Participant orders fulfilled directly

by SVM direct to participants• Dedicated account management &

Query Management• No stock management• Add and remove access for

participants• Branding available• Payments processed by SVM Global• Catalogues can be tailored for

specific audiences

Voluntary Benefits Global

Your logo here

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Personalised Branding Available

Easy to register and

login

Narrow search

available from

category to gift type

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Find out more about the product from the descriptionCheck Terms and Conditions before purchasing

To purchase an item:Enter the value & quantity that you desire.

Add the item to basket

Then choose to continue shopping for other products or head to the check out to make payment.Gift cards previously ordered through the Voluntary Benefits platform or a reward programme supported by SVM Global can quickly and easily be reloaded.

Did you know…Our Management Information shows that 36% of cards are reloaded through benefits and consumer loyalty programmes

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Bravo

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Bravo rewards platform

BRAVO

A wide range of gift cards, vouchers &

digital codes.

Branded website for redemption & issuance

Manage your scheme

administrators quickly

and effectively

Fast & simple

management of rewards

Participant order is

delivered to their chosen

delivery address

Participant can add

payment if they wish to add to their

reward value

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Rewards are issued electronically and the e-mail template & design style can be changed to suit your requirements

The message is personalised and you can provide additional information as to why the reward has been issued i.e. Birthday, Recognition, Sales incentives, dealer awards etcClick to redeem and use PIN given in email

To access the redemption website the reward recipient must enter their unique PIN number

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Select what Gift Card or eCode you wish to redeem your code on then go through to check out

The reward recipient will be required to provide a delivery address, this can be either –

• An e-mail address for the delivery of digital awards

• A postal address for the delivery of physical products

SVM Global upon receipt of delivery information will fulfil the order as per the agreed SLA’s

A message will appear confirming that redemption was

successful

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Next steps

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We would welcome your feedback and look forward to understanding your requirements in greater detailWe would recommend -

• Review of solutions presented and available from SVM Global• Establish most appropriate solution for you the client• Review costs provided• Next steps -

• Time scales?• Preferred solution?

• Sensitivities – • Commercial• Operational• End User• Client

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Thank you Global

Paul McRaeBusiness Development

DirectorE: paul.mcrae@svmglobal.com T: 07540 105197www.svmglobal.com