sv8100 – delta r4 –r5 pre-sales support univerge sv8100 release 5 doc. version 5.01

SV8100 – Delta R4 –R5

Pre-Sales Support

UNIVERGE SV8100Release 5

Doc. Version 5.01

SV8100 Sales Support Training - Delta R3 – R4© NEC Nederland B.V. 2011

Agenda

SV8100, from release R4 to release R5

Enhancements in:

▐ Non-licensed items▐ Individually licensed items :

Skill Based Routing, XMLPro

▐ R5 Advanced Features licence


Feature Description License

IP Address Collision Alarm

Checks for conflicting IP Addresses to CPU and VoIPNone –Free with R5 Upgrade

IP Address of 3rd Party TAPI device

Command to show IP Address of device connected to 3rd Party TAPI connection of SV8100

None –Free with R5 Upgrade

Minibar confirmation

Minibar confirmation Tones when entered on Guest phone. Gives better comfort to Maid entering items

None – Free with R5 Upgrade

Guest IP DECTIn a hotel, if a guest calls an IP DECT phone, the guest name is shown

None – Free with R5 Upgrade

▐ R5 Non-Licensed Items

R5 Non-Licensed Items

Non-licensed Item. The above items are available simply by upgrading the System Software.


IP Duplication

▐ IP Duplication can cause several issues, one typical issue is one way speech. The SV8100 will monitor IP duplication of CCPU IP address and

VOIPDB(IPLA) IP addresses periodically by using “Gratuitous ARP”. Alarm will be raised on duplication.

ARP

CPU:10-12-01/09

VOIPDB(IPLA):84-26


Non-Licensed Items


CTI device’s IP address

▐ The SV8100 will show the IP address of CTI device which is currently connected to the 3rd party CTI interface.

CTI Server

Non-Licensed Items



▐ Confirmation Tones will be given when entering MiniBar items on Guest phone.

(Gives better comfort to Maid entering items)

Non-Licensed Items


Minibar Confirmation Tones


Feature Description License Code

ACD skill base Routing

Skill based routing addition to the InACD

LK-SYS-ACD-SKILLBASE-LIC BE110869

XMLPro

Data Programming interface for Applications. Allows applications to read and write data. Initially meant for MyCalls and BCT (they will have free access)

LK-SYS-XMLPro-LIC BE110868

Individually Licensed Items


ACD Skill Based Routing

▐ ACD incoming call to be distributed to the agent based on by skill level of the agent. Skill Based Routing can set to each ACD group. Skill Based Routing supports Normal Login and AIC Login. Priority range is 1 to 7. Priority 1 is highest priority.

Trunk

Incoming Call (1st)

Incoming Call (2nd)

Priority 1

Idle

Priority 3

Idle

Priority2

Idle

ACD Group

Ring 1st Call

Ring 2nd Call

Incoming Call (3rd)

Ring 3rd Call

Requires BE110869 LK-SYS-ACD-SKILLBASE-LIC

Individually Licensed


XMLPro

▐ XMLPro is a programming interface Allows partnered applications such as MyCalls to access SV8100 System

Data, etc allows applications to self import areas such as extensions, DDI’s etc

• makes installation easier, ultimately approaching near self configuration. allows applications to make changes to data,

• so give more control from the application user.

▐ The interface is as powerful as the application driving it!

System Data

Requires BE110868 LK-SYS-XMLPro-LIC

Individually Licensed


Feature Description License Code

IP DECT enhancement

2nd Call (Call Waiting), CLI on Transfer. Makes IP DECT Phone more usable. LK-SYS-V5000 Enhancements-LIC BE110867

NetLink: Multi-SIP carriers

Allows multiple SIP carriers (number to be determined) when using Netlink. Gives local breakout and resilience possibilities

LK-SYS-V5000 Enhancements-LIC BE110867

Callback to Cell Phone

Mobile Extension enhancement where SV8100 calls back allowing cost free calls from the mobile (call charge is against SV8100)


Memo function related to incoming call list

Allows up to 84 digits to be displayed against an Abb-dial . Give a kind of value screen pop, by giving some details on the phone.


Name history of outgoing call

Name (+ number) rather than just number in Outbound history on phone LK-SYS-V5000 Enhancements-LIC BE110867

Automatic Access to VM by Caller ID

If a user calls into his mailbox from external (CLI matched) then bypasses request for mailbox and password, jumping straight to your messages.


KCCIS callback Can perform a callback (campon) over KCCIS LK-SYS-V5000 Enhancements-LIC BE110867

Paging Enhancement (VRS)

Allow recorded VRS prompts to be used for paging LK-SYS-V5000 Enhancements-LIC BE110867

All above items are included in a single purchasable License : R5 Advanced Features.

SV8100 R5 Enhancements


Feature Description License Codes

Transfer of un-dialled ISDN lines

Allows an operator to give an outside line with relevant toll restriction to a extension.

LK-SYS-V5000 Enhancements-LIC

BE110867

Call-forward on one key.

Allows multiple forward keys with preset destinations to be set as keys. Key light if in use.

LK-SYS-V5000 Enhancements-LIC

BE110867

R5 Advanced Feature License Items

Note:

The R5 Advanced Features is a new concept. This Bundles of features is enabled by the purchase of a single license.

Each future version of Software (Major release) will have an Advanced features license. Each new version will also enable any features from previous advanced feature licenses.

For example R6 Advanced Feature Licenses will also enable the features in R5 Advanced features.

SV8100 R5 Enhancements (continued)


IP DECT 2nd Call Indication

▐ SV8100 R5 will support a 2nd call indication. Whilst on a call a tone can be heard, the answer button/* can be used to toggle.

APExt A

Ext B

1st call

2nd call (Indication)

2nd call

Requires: BE110867 LK-SYS-V5000 Enhancements-LIC

R5 Licensed


IP DECT CallerID after transfer

▐ Currently the transferring party number is displayed to an IP DECT phone. SV8100 R5 will support the original CallerID display after a call

transfer for both Supervised and Unsupervised transfer.

Caller ID: 297XXXYYY

AP

PSTNPSTN

Caller ID: 297XXXYYY

Ext100


R5 Licensed


NetLink: Multi SIP Carriers support

▐ SV8100 R4 or lower supports one SIP carrier connection per system.▐ R5 will support multi SIP carries with Netlink.

NET LINK

Primary

Secondary

NET LINK

Primary

Secondary

SIP CarrierSIP Carrier SIP Carrier

A

SIP CarrierA

SIP CarrierB

SIP CarrierB

SIP Carrier settings are independent each other.


R5 Licensed


Call back to Cell Phone

▐ Extending the Mobile Extension functionality remove outbound call charges.

Any call charges are billed to system

One ring

Number matched in Speed dial binand system Calls Back

Answer and receive dialtone

Note: Digital trunks only. Requires: BE110867 LK-SYS-V5000 Enhancements-LIC

R5 Licensed


Memo related to incoming call list

▐ This function can display pre-programmed information when incoming caller ID matches Common speed dialing.

The information can be displayed automatically or key operation while ringing/conversation.

・ Up to 84 characters.(28char x 3line)

・ The information can be edited by PC programming

or Web Pro.

Addr:XXX ABC St., Dallas, TXStore: ２０１０ / ２ / １２

System data

Additional data(Abb Dial)

Text

13-04-08 001 Addr:XXX ABC St.,

13-04-09 001 Dallas, TX

13-04-10 001 Store:2010/2/12

LINE 0011st SMB Group 0356551700

Incoming Call matches with CallerID entry

Press right key to see extra memo info

Requires BE110867 LK-SYS-V5000 Enhancements-LIC

R5 Licensed


Name history of outgoing call

▐ Pre R5: Name was only shown as for Incoming history.▐ This new function can display

Speed dial name (Default) or Speed dial name and Extension name for outgoing call history.

REDIAL-01　　　　　　　　　０３１２３４５６７８　　↑　　　↓　　　 Store 　　 DEL

Pre Ｒ5

Ｒ 5

Match to Common speed dial

Match to Extension

REDIAL-01　　　　　　　　　　　　　　　　２３４　　↑　　　↓　　　 Store 　　 DEL

REDIAL-01 　　　　 ABC Company　　　　　　　　　０３１２３４５６７８　　↑　　　↓　　　 Store 　　 DEL

REDIAL-01 　　　　　 James　　　　　　　　　　　　　　　　２３４　　↑　　　↓　　　 Store 　　 DEL


R5 Licensed


Auto Access to VM by Caller ID

▐ This function enables automatic log in to pre-programmed mail box when incoming caller ID matches Common speed dialing.

No need to enter mailbox number and password

You have 7 messages

PSTN PSTN

Number matched in Speed dial


R5 Licensed


KCCIS Callback

▐ This feature allows an extension to set KCCIS Call Back when the extension dialed across KCCIS is busy.

When this feature has been set, the setting extension will receive call back as soon as the busy extension becomes available.

Busy

TEL 101 TEL 201

(1) Outgoing

(2) Busy

(3) Set Call Back

(4) Call Back OK

System A System B


R5 Licensed


Paging Enhancement

▐ This function enables a VRS Message to be played while external paging. Useful for repeated messages.

VRS

External speaker External speaker

R5 Licensed


Dial External Paging code: 803Enter External Page Group No: 1Dial VRS number: 001


Call Forward with Destination Key

▐ A new CFW Key function with destination. Allows multiple CFW keys to be programmed

each having own forward type and destination.

• Available key list:• 10: call forward - immediate• 11: call forward - busy• 12: call forward - no answer• 13: call forward - busy/no answer• 14: call forward - both ring

• Operation:• Dial service code 851• Press Programmable key• Dial 2 digits Key code (10,11…)• Dial number to be transferred• Press Hold


R5 Licensed


Dial Transfer

▐ Will give the ability for a managing phone e.g. Operator the chance to transfer trunk

dialtone to other extensions. Uses Walking Toll Restriction PRG21-14 New Key: #04: Change Restriction Class

▐ Operation: Ext101 calls operator (100). Operator answers. Operator presses the programmable key. Ext 101 receives dialtone

with toll restriction assigned by operator for that single call.

PSTNPSTN

Ext 101 Receives Dialtone and can make external calls

Operator Ext 100 presses toll restricted transfer key

Dialtone

R5 Licensed


sv8100 – delta r4 –r5 pre-sales support univerge sv8100 release 5 doc. version 5.01

Documents

minibar items

ip duplication ip duplication

r5 upgrade ip address

ip address of device

agenda sv8100

r5 upgrade guest ip

ip address of cti device

release r4