sv02 - scalable secure remote monitoring solutions
TRANSCRIPT
Copyright © 2015 Rockwell Automation, Inc. All Rights Reserved.Rockwell Automation TechED 2015 @ROKTechED #ROKTechED
PUBLIC INFORMATION
Scalable Remote Monitoring Solutions
Copyright © 2015 Rockwell Automation, Inc. All Rights Reserved.Rockwell Automation TechED 2015 @ROKTechED #ROKTechED
Agenda
Customer Success
Demonstration
Rockwell Automation® Cloud Platform
Secure Remote Access and Monitoring Services
Why is this important?
Copyright © 2015 Rockwell Automation, Inc. All Rights Reserved.Rockwell Automation TechED 2015 @ROKTechED #ROKTechED
Why is this Important?
"Virtual Support Engineer™ External Video"
Copyright © 2015 Rockwell Automation, Inc. All Rights Reserved.Rockwell Automation TechED 2015 @ROKTechED #ROKTechED
Why is this Important?
4
Without Virtual
Support
Engineer™
With Virtual
Support
Engineer™
Customer Initiated
Call
Automatic Incident
Detection
Diagnosis with
Customer
Detailed Information
Directly Available
Additional
Investigation
Direct Access to
System
Direct Intervention Preparation for
Intervention
Multiple
Interventions
Scheduled
Intervention
Copyright © 2015 Rockwell Automation, Inc. All Rights Reserved.Rockwell Automation TechED 2015 @ROKTechED #ROKTechED
Trends that Impacting the Bottom LineThe Break-Fix Scenario
A problem occurs…
Customer discovers the problem
Customer places a phone call for support
Customer (attempts to) describe the problem to the best of their ability
A technician spends time traveling to your customer or uses remote access tools to start digging around for the cause of the problem
The problem is diagnosed
The problem is resolved
Results:
Unpredictable service costs
Higher costs when problem resolution proves time-consuming
Depending on affected devices, downtime occurs and the
associated costs mount (lost opportunities, lost productivity, etc.)
With little or no historical performance data, diagnostics can take
longer; and failing parts that have gone undetected must be
ordered, often creating further delays
Copyright © 2015 Rockwell Automation, Inc. All Rights Reserved.Rockwell Automation TechED 2015 @ROKTechED #ROKTechED
Hourly increase in cost of
downtime from 2010 through
2012
65%
(“The Cost of Downtime is Rising”, Dick Csaplar - Aberdeen Group)
Trends that Impact the Bottom Line
Copyright © 2015 Rockwell Automation, Inc. All Rights Reserved.Rockwell Automation TechED 2015 @ROKTechED #ROKTechED
Today’s Enterprise
7
Global Locations, Partners and Suppliers
Connected Enterprise
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Today’s Industrial Operations Challenges
8
IT/OT
CONVERGENCEWIDERSKILLS GAP
Speedand Innovation
Rapidly Change TechnologyPresents both opportunity – and risk
Technical talent harder to find and retain
Time ChallengedToo many complex issues, too much time reacting
Availability is CriticalMultiple lines, multiple sites, multiple time zones
ASSETOPTIMIZATION
Security
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Driving the Need for Remote Services
All customers
are developing
strategies to
Drive Costs
Down through
remote support,
Revenue Up from
post-sale
support and
Increase Asset
Uptime with the
use of better,
faster
information and
preventative
technology
OE
ME
nd
-Use
r
Copyright © 2015 Rockwell Automation, Inc. All Rights Reserved.Rockwell Automation TechED 2015 @ROKTechED #ROKTechED
Value of Remote Monitoring Services
End Users Offers the ability to monitor production lines, control systems or key assets from anywhere in the world
– home, on the road, in a meeting….
Make smarter, faster decisions about production requirements
Better, complete integration with business processes
Enables proactive and predictive analysis of asset performance and asset health
OEMs and System Integrators Offers the ability to monitor machine performance from anywhere in the world
Can offer this data/reporting to end users as a selling benefit or as part of a service offering
Can deliver performance guarantees around machine uptime and availability due to availability of data
Can proactively measure consumables and send replenishments
Enables proactive and predictive analysis of asset performance and asset health
10
Copyright © 2015 Rockwell Automation, Inc. All Rights Reserved.Rockwell Automation TechED 2015 @ROKTechED #ROKTechED
Optimize your operations, improve employee efficiency and increase productivity
Customer Impact
It’s likely you are dealing with leaner budgets and staffs, an aging work force, remote locations and employees trying to keep pace with ever-changing technology.
Wouldn’t it be great to enable the best qualified person to have visibility and access to every site?
Rockwell Automation® Remote Monitoring Services provides you secure remote access to your sites and valuable information on the health of your assets and systems. If you would rather rely on our expertise to provide the support for you, Remote Monitoring Services connect knowledgeable resources to prevent or optimize your production, and offer support during unexpected failures. All while giving you total visibility and control over who has access, what they have access to and what information they can see.
Copyright © 2015 Rockwell Automation, Inc. All Rights Reserved.Rockwell Automation TechED 2015 @ROKTechED #ROKTechED
Our Mission is to Help You
Become proactive
Shorter resolution time
Increased first call resolution
Fewer field dispatches
Increased production
Increase productivity
Decrease downtime
Higher machine availability
Improved SLA compliance
Increased customer
satisfaction
Your Support Costs Your Revenues Your Asset Uptime
12
Copyright © 2015 Rockwell Automation, Inc. All Rights Reserved.Rockwell Automation TechED 2015 @ROKTechED #ROKTechED
Agenda
Customer Success
Demonstration
Rockwell Automation® Cloud Platform
Secure Remote Access and Monitoring Services
Why is this important?
Copyright © 2015 Rockwell Automation, Inc. All Rights Reserved.Rockwell Automation TechED 2015 @ROKTechED #ROKTechED
Secure Remote Access & Monitoring
Audience Participation
Copyright © 2015 Rockwell Automation, Inc. All Rights Reserved.Rockwell Automation TechED 2015 @ROKTechED #ROKTechED
Secure Remote AccessDefining “Good – Better – Best”
Good – Standard
Outbound only communication (443 & 80)
Secure socket layer
User authentication
Remote access audit trail
End-user control (on/off)
Better – Enhanced
Outbound only communication (443)
Secure socket layer
Certification
Fingerprint
Limit access by user and/or IP address
User authentication
Remote access audit trail
Remote access notification
Remote access surveillance / recording
Complete end-user control
Best – Enhanced +CPwE
VSE enhanced features
Rockwell Automation® / Cisco reference architecture compliant
Copyright © 2015 Rockwell Automation, Inc. All Rights Reserved.Rockwell Automation TechED 2015 @ROKTechED #ROKTechED
Secure Remote Access - StandardGood Security
16
Level 3
Level 2
Level 1
Level 0
FactoryTalk®Application
Server
FactoryTalk® Directory
Engineering Workstation
FactoryTalk®Client
Operator Interface
FactoryTalk®Client
Engineering Workstation
Operator Interface
Batch Control
Discrete Control
Drive Control
ContinuousProcess Control
Safety Control
Sensors Drives Actuators Robots
IndustrialSecurity Zone
Cell/Area Zone
Firewall
Basic Control
Process
VSE- Remote Access
Standard
• Good Security
• Alarm on PLC Tags
• Reports and Dashboards
Good Security
• User Authentication
• Access to entire network
• End-User Control (Grant /
Deny)
• Access Limits (User to VSE)
• Does Not Limit Device Access
• Not compatible with VSE
monitoring Services
Service Center
Copyright © 2015 Rockwell Automation, Inc. All Rights Reserved.Rockwell Automation TechED 2015 @ROKTechED #ROKTechED
Secure Remote Access - StandardAudit
Authentication through VSE standard
No network isolation
Access login VSE service center
No audit log
No surveillance
Remote access limits set by
network architecture
Copyright © 2015 Rockwell Automation, Inc. All Rights Reserved.Rockwell Automation TechED 2015 @ROKTechED #ROKTechED
Secure Remote Access - EnhancedBetter Security
18
Level 3
Level 2
Level 1
Level 0
FactoryTalk®Application
Server
FactoryTalk® Directory
Engineering Workstation
FactoryTalk®Client
Operator Interface
FactoryTalk®Client
Engineering Workstation
Operator Interface
Batch Control
Discrete Control
Drive Control
ContinuousProcess Control
Safety Control
Sensors Drives Actuators Robots
IndustrialSecurity Zone
Cell/Area Zone
Firewall
Site Operationsand Control
Area Supervisory
Control
Basic Control
Process
VSE- Remote Access
Standard
• Good Security
• Alarm on PLC Tags
• Reports and DashboardsGood Security
• User Authentication
• Access to entire network
• End-User Control (Grant / Deny)
• Does Not Limit Device Access
• Not compatible wit RA Remote
Monitoring Services
Enhanced
• Better Security
• Alarm on any Ethernet Device
• Reports and Dashboards
Better Security
• Multiple Security Levels
• Limits Remote Access
• Limits Data Flow
• Complete End-User Control
• Compatible with RA Remote
Monitoring Services
Internet
Common Collaboration Platform for all Remote Workers
Copyright © 2015 Rockwell Automation, Inc. All Rights Reserved.Rockwell Automation TechED 2015 @ROKTechED #ROKTechED
Secure Remote Access - Enhanced Multiple Security Levels
Virtual Support Engineer™:
Continuously polling the comm server from inside firewall
using HTTPS on Port 443 to 2-3 specific IP addresses
– Data is compressed, encapsulated, encrypted
– No possibility of VPN bleed or fake connections
– A secure multi-purpose tunnel to customer sites
Cert.
Cert.
Cert.
Cert.
Finger
Finger
Finger
Finger
PrintFinger
PrintFinger
19
Copyright © 2015 Rockwell Automation, Inc. All Rights Reserved.Rockwell Automation TechED 2015 @ROKTechED #ROKTechED
Secure Remote Access - EnhancedEnd-user Control
20
Customer Site
PrepaidApplication
DACDatabase
TelepathServer
SMSC
Network
Device
Other
Site ServerInterne
t
Only rules approved by site are
installed. Each system’s
passwords can be set and
managed locally by the Site
Administrator.
Site
Administrator
can control the
data collection
Username / password
authentication for
access by Site
Administrator
Site Administrator
can control the
data flow
Firewall remains
intact. Only Port
443 used
Audit Trail
Every action can be approved or denied by the Site Administrator
Copyright © 2015 Rockwell Automation, Inc. All Rights Reserved.Rockwell Automation TechED 2015 @ROKTechED #ROKTechED
Secure Remote Access PlatformEnd-user Control
Authentication
End user manages access requests
Grant / deny
Device access control
Data flow
Remote access
Remote access notification and control
Remote access surveillance
Network isolation through VSE configuration
Audit login VSE service center
Access Surveillance Video
Copyright © 2015 Rockwell Automation, Inc. All Rights Reserved.Rockwell Automation TechED 2015 @ROKTechED #ROKTechED
Secure Remote Access + CPwEBEST Security
22
Level 5
Level 4
Level 3
Level 2
Level 1
Level 0
Virtual Support Engineer™ - Remote Desktop Gateway
Patch Management
AV Server
Application Mirror
Web Services Operations
ApplicationServer
Enterprise Network
Site Business Planning and Logistics NetworkEmail, Intranet, etc.
FactoryTalk®Application
Server
FactoryTalk® Directory
Engineering Workstation
VSE- Remote Access Client
FactoryTalk®Client
Operator Interface
FactoryTalk®Client
Engineering Workstation
Operator Interface
Batch Control
Discrete Control
Drive Control
ContinuousProcess Control
Safety Control
Sensors Drives Actuators Robots
EnterpriseSecurity Zone
IndustrialDMZ
IndustrialSecurity Zone
Cell/Area Zone
WebEmailCIP
Firewall
Firewall
Site Operationsand Control
Area Supervisory
Control
Basic Control
Process
Logical model – Industrial Automation and Control System (IACS)Converged multi-discipline industrial network
No direct traffic flow between enterprise and industrial zone
Remote Monitoring
Service
• Remote Access
• Monitor and Alarm Mgmt.
• Maintenance Tools
Copyright © 2015 Rockwell Automation, Inc. All Rights Reserved.Rockwell Automation TechED 2015 @ROKTechED #ROKTechED
Secure Remote Access and Monitoring
Demonstration
Copyright © 2015 Rockwell Automation, Inc. All Rights Reserved.Rockwell Automation TechED 2015 @ROKTechED #ROKTechED
Agenda
Customer Success
Demonstration
Rockwell Automation® Cloud Platform
Secure Remote Access and Monitoring Services
Why is this important?
Copyright © 2015 Rockwell Automation, Inc. All Rights Reserved.Rockwell Automation TechED 2015 @ROKTechED #ROKTechED 25
Collaboration for More Robust Solutions
Microsoft and Rockwell Automation® Together
Copyright © 2015 Rockwell Automation, Inc. All Rights Reserved.Rockwell Automation TechED 2015 @ROKTechED #ROKTechED
Remote Monitoring Services
Access to Data, Storage, Visualization, Reporting, Analytics
Copyright © 2015 Rockwell Automation, Inc. All Rights Reserved.Rockwell Automation TechED 2015 @ROKTechED #ROKTechED
Cloud ComputingNew Business Models and New Capabilities
We see Cloud computing as a disruptive technology for manufacturers
Offers creativity, innovation and differentiation for our customers New support and value-added services models
Predictive maintenance
Cost avoidance
Better operational visibility
Step change in simplicity and cost of ownership for software assets
Enable new business models for every aspect of your value stream Equipment builders
Manufacturers
Supply chain partners
Simplified integration with other Enterprise Systems (ERP, EAM, SCM…)
Copyright © 2015 Rockwell Automation, Inc. All Rights Reserved.Rockwell Automation TechED 2015 @ROKTechED #ROKTechED
Empowering PEOPLE to make SMARTER, more INFORMED decisions
Contextualized Information
Right Information – Right Time – Right Person
Copyright © 2015 Rockwell Automation, Inc. All Rights Reserved.Rockwell Automation TechED 2015 @ROKTechED #ROKTechED
Enable mobile collaboration - Know WHEN and WHAT needs attention
Notifications and ReportingAnywhere, Anytime
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Cloud ComputingCloud Deployments Make Sense When…
There is a desire for long term storage of
manufacturing data
Local deployments are difficult
Assets are distributed across broad
geographies
Access to data to be shared across
corporations
Desire to add higher-level analytics or
predictive algorithms
Common requirements are shared by many
Information Technology support costs are too
high
There is a lack of local technical resources
“Shadow IT” projects need to be professionally
managed
Enterprise data can be “mashed-up” with
public or syndicated data
Copyright © 2015 Rockwell Automation, Inc. All Rights Reserved.Rockwell Automation TechED 2015 @ROKTechED #ROKTechED
RA Cloud Platform
SecurityObject ModelData Storage
Event DetectionAlerts & Notification
WorkflowPortal
Dashboards & Reports
Rockwell Automation® Cloud Solution: Asset Performance Mgmt - Moving from traditional software deployment to Software as a Service
31
Remote Monitoring& Support
Device & System Alarms/FaultsEvent/Notification Mgmt
Predictive Maintenance
Asset PerformanceManagementPerformance Mgmt
Equipment & ProcessBehavior & Optimization
Cloud
Gateway
Secure, smart
efficient transfer
of plant data to
the
RA Cloud Platform
WiredWireless
CellSatellite
ControlSystems
Site 1 Site 2 Site n
Copyright © 2015 Rockwell Automation, Inc. All Rights Reserved.Rockwell Automation TechED 2015 @ROKTechED #ROKTechED
Agenda
Customer Success
Demonstration
Rockwell Automation® Cloud Platform
Secure Remote Access and Monitoring Services
Why is this important?
Copyright © 2015 Rockwell Automation, Inc. All Rights Reserved.Rockwell Automation TechED 2015 @ROKTechED #ROKTechED
Secure Remote Monitoring Services
Cloud Based Asset Performance Management
https://ramonitoringcsm.cloudapp.net/
Copyright © 2015 Rockwell Automation, Inc. All Rights Reserved.Rockwell Automation TechED 2015 @ROKTechED #ROKTechED
Agenda
Customer Success
Demonstration
Rockwell Automation® Cloud Platform
Secure Remote Access and Monitoring Services
Why is this important?
Copyright © 2013 Rockwell Automation, Inc. All Rights Reserved.
Copyright © 2015 Rockwell Automation, Inc. All Rights Reserved.Rockwell Automation TechED 2015 @ROKTechED #ROKTechED
PowerFlex® 7000 Remote Monitoring ServiceWhat happens when an alarm or fault is triggered?
The alarm or fault appears immediately in the cloud application and our
support center in Cleveland, OH
Notification delivered to customer via agreed to method
Automatically creates a service ticket in Rockwell Automation® Tech Support
system (SAP) and sends a notification to an MV drive service engineer
Rockwell Automation® Remote Support will respond to this alarm within a
30-minute guaranteed Service Level Agreement, 24 x 7 x 365
This means, within 30 minutes, we have:
Acknowledged the alarm
Contacted the customer through a predefined method
Begun to troubleshoot the drive
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PowerFlex® 7000 Remote Monitoring ServiceVisualization Examples
Copyright © 2015 Rockwell Automation, Inc. All Rights Reserved.Rockwell Automation TechED 2015 @ROKTechED #ROKTechED
New Business Model – Supplying ConsumablesInnovation in a conservative industry
38
M.G. Bryan,
Fracking Truck
Manufacturer
Copyright © 2015 Rockwell Automation, Inc. All Rights Reserved.Rockwell Automation TechED 2015 @ROKTechED #ROKTechED
Rockwell Automation® Solution –
Asset Performance Management (APM)
39
Fleet performance screen: search by truck type,
name, location
Detail screens: match the HMIs on the control
system on the truck
Order screen: auto-populates required parts and
generates order email for the customer
Support most mobile devices
At YE16, more than 50% of
Global 1000 companies will
have stored customer-
sensitive data in the public
cloud” Gartner 2011
Copyright © 2015 Rockwell Automation, Inc. All Rights Reserved.Rockwell Automation TechED 2015 @ROKTechED #ROKTechED
Anticipated and Achieved:
High-value, differentiated solution for M.G. Bryan and its
customers
Real-time visibility of truck, fracking KPIs and location
Supply usage-based consumables to trucks
Create accountability for truck maintenance
Ensure maintenance is performed
Avoid over/under Preventive Maintenance
Zero Infrastructure to maintain – scales from one truck to
4000 trucks
Same solution for new trucks and for truck retrofits
APM Benefits and Value to M.G. Bryan
40
Not Anticipated, but Achieved:
Significant warranty savings
New terms/warranties with key suppliers
Remote troubleshooting
Empowering a larger set of ‘knowledge workers’ with real
time and historical data
Equipment: performance, quality, maintenance
Process: efficiencies
Enabling potential new business models
Enabling the potential for Rockwell Automation® to help
improve systems and processes
“When you combine our new information system with the flexibility and scalability of cloud computing, we’ve really
opened the door for a wide range of operations management solutions for our own vehicles and those we sell.”
Josh Rabaduex, Director of Engineering, M.G. Bryan
Copyright © 2015 Rockwell Automation, Inc. All Rights Reserved.Rockwell Automation TechED 2015 @ROKTechED #ROKTechED
Enterprise Performance ManagementGlobal Manufacturing Re-invention
41
Global
Food & Beverage
Manufacturer
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The Cash Machine of the Oil & Gas IndustryRemoving the Potential for Error
42
Trigg Technologies
L.A.C.T. Unit
Manufacturer
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The Cash Machine of the Oil & Gas IndustryAsset Performance and Transactions
43
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Product SerializationMinimize Counterfeiting and Diversions of Specific Foods & Medicines
44
Brand ProtectionGlobal Dairy
Company
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vMonitor®
The Connected Oilfield
45
OptiLift - NFNaturalFlow
OptiLift - ESPElectricSubmersiblePump
OptiLift - PCPProgressiveCavityPump
OptiLift - RPCRod/SuckerPump
OptiLift - GLGas Lift
OptiLift -PLPlungerLift
OptiLift - WMWellMonitoring
Digital Oil Field
Copyright © 2015 Rockwell Automation, Inc. All Rights Reserved.Rockwell Automation TechED 2015 @ROKTechED #ROKTechED
Remote Asset Performance ManagementSoftware as a Service Order Components
Application ConfigurationModel Development
Dashboard DevelopmentBusiness Rule Configuration
Workflows
Non-Recurring-Eng Costs Per Site/Asset*
Cloud Gateway HardwareCloud Gateway Software
APM Platform commissioningOptional
Wireless HardwareGPS Hardware
SaaS Subscription Fee**
All ‘Compute’ infrastructureAll ‘Data Storage’ infrastructure
Provisioning additional infrastructureAPM Platform (per Asset)
Support SLA
OptionalCellular data contract
Rockwell Automation® application support
** Invoiced quarterly, annually (minimum 3-year contract)* Can be built into the subscription service
Copyright © 2015 Rockwell Automation, Inc. All Rights Reserved.Rockwell Automation TechED 2015 @ROKTechED #ROKTechED
Other Cloud Related Sessions
www.rockwellautomationteched.com
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PUBLIC INFORMATION
Rockwell Automation TechED 2015 @ROKTechED #ROKTechED
Questions?