Susan Marks, RN MSN 205 Keehner Ave. Roseville, CA 95678 (608) 577-5778 (mobile) smarks2@gmail.com CA RN License # 427202

Objective To develop and support quality health care programs improving experience, clinical outcomes and operational efficiency.

Experience 2015-present Amati Health Roseville, CA Director, Population Health • Developed Population Health service line for Amati Health- creating custom programs to transform health care

organizations and ensure strategy, technology and execution work in unison • Created 5-step methodology to ensure development and optimization of robust population health programs,

providing program and technology roadmaps across time • Supported organizations design of governance, informatics, training and support programs in the post-EMR

implementation environment

2012-2014 UWHealth Madison, WI Program Director, Population Health • Developed programs to support UW Health’s ACO, including Complex Case Management, Centralized Pre-Visit

Planning and Outreach, Careplan initiative, Primary Care Clinic-based RN Case Coordination. • Define and implement governance structure for population health related roles, accountabilities and clinical

decisions • Developed multiple chronic disease registries using Epic tools

2010-12 UWHealth Madison, WI Manager Clinical Knowledge Systems • Oversee development of HealthLink (Epic software) tools for embedding evidence-based knowledge into clinical

practice • Manage development of Beacon Protocol-Epic’s tool for chemotherapy protocols

2005-2010 UWHC Clinics and ITS Madison, WI Director, Ambulatory Health Link implementation and Clinic Operations • Strategic direction and implementation of Health Link (Epic software) to all clinics for Scheduling and EpicCare

Ambulatory. • Implemented the Epic EMR throughout 93 clinics using a phased implementation methodology • Co-chaired Ambulatory Steering and other Health Link decision groups. • Participated in development and monitoring of overall $48 million dollar project budget. • Direct 2 large surgical specialty clinics • Created the SAFE Preop Preparation program integrating medical evaluation, tracking and abstracting of outside

preop H&P’s and pre-anesthesia evaluation

2003-2005 UWHC Clinics Madison, WI Director Pediatric Clinics and Adult Primary Care • Oversite of all pediatric specialty, 3 general pediatric and 5 internal medicine clinics. • Collaborative goal-setting for performance improvement initiatves with physicians and clinic staff. • Participated in planning for American Family Children’s Hospital.

2001-2003 UWHC Pediatric Clinics Madison, WI Clinic Manager • General management of ambulatory pediatric clinics, to include general pediatric clinics, Pediatric Afterhours

Clinic and 17 Pediatric Sub-specialty clinics in 3 locations. 36,000 visits/year.

• Integrated Pediatric Afterhours Clinic, combining 2 medical groups and clinical staff from 2 organizations. • Piloted programs of same-day urgent care access for pediatric specialty clinics, onsite pediatric phlebotomy.

2000-2001 Epic Systems Madison, WI Implementation Manager • Implementation project manager for EpicCare, an electronic medical record sosftward system. Project site was

Children’s Hospital of Philadelphia

1995–2000 Kaiser Genetics Department Oakland, CA Department Manager • General management of clinical genetic services, cytogenetic laboratory, fetal pathology, Regional perinatal

screening and tracking programs, and multidisciplinary pediatric specialty clinic services.

• Develop and monitor $9.4 million dollar budget.

• Developed methodology for the Regional Allocation model for the Northern California Regional Genetics Department, including definition and monitoring of internal benchmarks for 6 functional work areas, fiscal and quality reporting to the Allocation Oversight Committee of Kaiser Northern California.

• Designed the Regional Breast Cancer Tracking program, ensuring that all NCAL women with a positive breast biopsy or high-risk mammogram receive their care points within the recommended time frame. Program included Paradox-based PC application supported by multiple mainframe data sources.

• Developed Patient Satisfaction benchmark data analysis for Pediatric Multispecialty Clinics in compliance with overall Kaiser and California HMO criterion. Achieved 92% patient ratings of “Excellent or Good.”

• Utilize participatory management processes, soliciting staff input from all levels to create a cohesive department with improved staff morale. Processes include: Employee Recognition Program, cross-disciplinary information sessions, staff QA program, and Peer Review.

• Monitor compliance for all genetic services with appropriate regulatory bodies including the State Genetic Disease Branch, Prenatal Diagnosis Center Guildelines and CLIA.

1991-1995 Kaiser Genetics Department Oakland, CA Supervisor Regional Perinatal Screening and Multispecialty Clinics • Directed 4 Regional screening programs and 5 multispecialty clinics.

• Created multiple computerized tracking systems for screening programs, utilizing mainframe-based data downloaded to PC-based computer systems.

1984–1990 WI, TX and CA Maternal-Child Nurse Practitioner • Provided first-level primary care services for pregnant women and children in private and federally funded

settings. • Delivered family planning services in compliance with State regulations.

• Achieved funding through private and public grants for HIV prevention services.

1991-1992 Kauai Community College Kauai, HI 1984-1986 University of Wisconsin Madison, WI Nursing Instructor • Taught undergraduate nursing students in general and maternal-child nursing.

1980-1984 Richland Center Hospital Richland Center, WI Labor& Delivery, Postpartum and Nursery Nurse • Worked in small community hospital providing continuum of maternal child inpatient nursing.

Education University of Wisconsin at Madison • Masters in Maternal Child Nursing in 1984. BSN received at University of Wisconsin in 1979.