Survival Spanish for Healthcare Professionals

Survival Spanish for Healthcare Professionals

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• Develop a basic Spanish vocabulary to better communicate with Spanish-speaking patients.

• Discuss the appropriate Spanish words and expressions to use in an emergency situation.

• Participate in this effective, non-threatening language learning experience.

Also available on DVD!

The Guidelines to Learning a Second Language Cultural Understandings Busting the mythsThe Sounds of Spanish Basics of Pronunciation The Vowels dialectic differencesThe T. P. R. Technique: Using Medical Commands Touch and Talk TechniqueSurvival Vocabulary Body Parts Colors and Numbers Clothing Basic FoodsHow to Understand a Spanish Speaking Patient What and how to listen How to slow down speech Spanglish WordsHealthcare Words, Expressions and Beginning Conversations Greetings Needs Assessment Giving directions The Physical exam diagnosis Treatment terminologySurvival One-liners in Customer Service Cordial exchanges to use Utilizing the Interpreter

The Question Words: Using the Hospital Interview Intake, admission and dischargeEasy Answers: How to Respond One word questions either / or questions Yes / no questionsScheduling Clocks and calendars and appointmentsThe Verb SER vs. ESTAR Sentences with Am, IS, ARe Use in context: Illness and injuriesThe Front Desk, the Hospital, and Room to Room The Building, medical equipment, Job Titles, SpecialistsThe Post-It Method Home Practice Technique - The Home - Furnishings The doctor’s OfficeEmergency Situations How to ask the right questions/ Answering AppropriatelyThe Verb TENER How to use TO HAVe The Family Family History male / Female roles and how to talk to kids/the elderlyMedical Verb Forms How to create complete sentences Healthcare Power-linesPractice Tips and Beyond

1. discuss Spanish words and expressions related to healthcare situations.

2. demonstrate effective communication in Spanish with comfort and moderate proficiency.

3. distinguish the key communication differences between U.S. and latino cultures.

4. Apply knowledge to assist co-workers in need of basic Spanish skills.

5. devise methods to communicate in an emergency situation with a Spanish-speaking patient.

Outline

Objectives

CANCELLATION POLICy: If you contact us before the event date, you can exchange for a dVd or Cd/digital manual package on the subject (self-study continuing education credit may be available), a certificate to attend another seminar, or receive a tuition refund less a $30 cancel fee. Substitutions are permitted at any time.

Little Rock, ARTuesday, June 17, 2014

Memphis, TNWednesday, June 18, 2014

Little Rock, ARTuesday, June 17, 2014

Memphis, TNWednesday, June 18, 2014

Nashville, TNThursday, June 19, 2014

Nashville, TNThursday, June 19, 2014

No Worries!And WAtch it

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Order the Seminar on dVd

www.pesihealthcare.com

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Your satisfaction is our goal — and our guarantee! If you are not satisfied with this seminar, we’ll make it right.

� Check location: (make copy of locations)

■ LITTLE ROCk, AR June 17, 2014 25950lRO little Rock marriott 3 Statehouse Plaza • 72201 (501) 906-4000

■ MEMPHIS, TN June 18, 2014 25950mem Hotel memphis 2625 Thousand Oaks Blvd • 38118 (901) 362-6200

■ NASHVILLE, TN June 19, 2014 25950NAS Scarritt-Bennett Center 1008 19th Ave. South • 37212 (615) 340-7500

www.pesihealthcare.com

800-843-7763Please have credit card available

800-675-5026

PeSI HealthCare PO BOX 900 eau Claire, WI 54702-0900

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Credits listed below are for full attendance at the live event only. If your profession is not listed, please contact your licensing board to determine your continuing education requirements and check for reciprocal approval. For other credit inquiries not specified below, or questions on home study credit availability, please contact cepesi@pesi.com or 800-844-8260 before the event. Full attendance is required to receive full credit. Partial credit may be awarded if your board allows. Please check approvals below for full attendance requirements. At the conclusion of the seminar, each qualified attendee will be handed a certificate of attendance.

PeSI, Inc. offers continuing education programs and products under the brand names PeSI, PeSI Healthcare, PeSI Rehab, medS-PdN, CmI education Institute, Healthed and ed4Nurses.

NURSES/NURSE PRACTITIONERS/CLINICAL NURSE SPECIALISTS: PeSI, Inc. is accredited as a provider of continuing nursing education by the American Nurses Credentialing Center’s Commission on Accreditation.Nurses in full attendance will earn 6.3 contact hours. PARTIAL CONTACT HOURS WILL BE AWARDED FOR PARTIAL ATTENDANCE. RESPIRATORy CARE PRACTITIONERS: Application has been made to the American Association for Respiratory Care (AARC) for continuing education contact hours for respiratory therapists. Full attendance is required to receive a certificate of successful completion. Please bring your AARC member Number to the program.

SPEECH-LANGUAGE PATHOLOGISTS: This course is offered for .6 ASHA CeUs (Introductory level, Professional area).PHARMACISTS: PeSI, Inc. is accredited by the Accreditation Council for Pharmacy education as a provider of continuing pharmacy education. Successful completion of this Knowledge-based program qualifies for 6.3 contact hours. ACPe Universal Program Number: 0289-0000-14-013-l01-P. Full attendance is required. No partial contact hours will be awarded for partial attendance. You are required to complete a program evaluation/post-test and bring your e-Profile Id to the seminar to receive CPe credit. don’t have your e-Profile Id yet? Visit the National Association of Boards of Pharmacy (NABP) website and complete your e-profile at www.nabp.net in order to obtain your NABP e-Profile Id.PARAMEDICS & EMTS: This continuing education activity is approved by PeSI, Inc., an organization accredited by the Continuing education Coordinating Board for emergency medical Services (CeCBemS) for up to 6.0 Basic 6.0 Advanced CeHs. CeCBemS Course #: 12-PeSI-F2-5627. PLEASE BRING yOUR LICENSE NUMBER/EXPIRATION DATE, NREMT NUMBER & RE-REGISTRATION DATE (IF APPLICABLE) TO THE PROGRAM.

REGISTERED DIETITIANS & DIETETIC TECHNICIANS, REGISTERED: PeSI, Inc. Pe001, is a Continuing Professional education (CPe) Accredited Provider with the Commission on dietetic Registration (CdR) from June 1, 2012 through may 31, 2015. Registered dietitians (Rds) and dietetic technicians, registered (dTRs) will receive 6.0 continuing professional education units (CPeUs) for completion of this program/materials. Continuing Professional education Provider Accreditation does not constitute endorsement by CdR of a provider, program, or materials. This program/material is designated as leVel 2.OCCUPATIONAL THERAPISTS & OCCUPATIONAL THERAPy ASSISTANTS: PeSI, Inc. is an AOTA Approved Provider of continuing education. Provider #: 3322. Full attendance at this course qualifies for 6.25 contact hours or .625 CeUs. Partial credit will be issued for partial attendance. The assignment of AOTA CeUs does not imply endorsement of specific course content, products, or clinical procedures by AOTA. Course level: Basic. PHySICAL THERAPISTS & PHySICAL THERAPIST ASSISTANTS: This activity consists of 6.25 clock hours of instruction that is applicable for physical therapists. Ce requirements for physical therapists vary per state/jurisdiction. Please retain the certificate of completion that you receive and use as proof of completion when required.SOCIAL WORkERS: PeSI, Inc. Provider #:1062, is approved as a provider for social work continuing education by the Association of Social Work Boards (ASWB), www.aswb.org through the Approved Continuing education (ACe) Program. PeSI, Inc. maintains responsibility for the program. ASWB Approval Period: January 27, 2011-January 27, 2014. Social workers should contact their regulatory board to determine course approval for continuing education credits. Social workers participating in this course will receive 6.25 (Clinical) continuing education clock hours in participating in this intermediate course. A certificate of attendance will be awarded at the end of the program to social workers who complete the program evaluation.COUNSELORS: PeSI, Inc, is an NBCC-Approved Continuing education Provider (ACeP™) and may offer NBCC-approved clock hours for events that meet NBCC requirements. The ACeP solely is responsible for all aspects of the program. ACeP#: 5637. This course qualifies for 6.25 contact hours.TENNESSEE PHySICAL THERAPISTS & PHySICAL THERAPIST ASSISTANTS: This course has been submitted to the Tennessee Physical Therapy Association for review. Credit is pending. Please contact our customer service department for the most current information.kENTUCky PHySICAL THERAPISTS & PHySICAL THERAPIST ASSISTANTS: This course has been submitted to the Kentucky Physical Therapy Association for review.MISSISSIPPI PHySICAL THERAPISTS & PHySICAL THERAPIST ASSISTANTS: This course has been submitted to the Professional licensure Branch of the mississippi State department of Health. Credit is pending. OTHER PROFESSIONS: This seminar qualifies for 6.25 continuing education clock hours as required by many national, state and local licensing boards and professional organizations. Save your course outline and certificate of completion, and contact your own board or organization for specific requirements.

Live Seminar Continuing Education Credit Information

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How to Register

� Please complete entire form (to notify you of seminar changes): please print; staple duplicate forms.

Mail Code: _______________________________ See mail code box on address panel on reverse side

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For your convenience, confirmations are sent via email.

SURVIVAl SPANISH FOR HeAlTHCARe PROFeSSIONAlS

Seminar on DVD or CD Package: You can purchase a self-study package on the subject. You will receive a set of Cds or dVds that include a digital copy of the seminar manual and post-test/evaluation. You and your colleagues can receive Ces for a nominal fee. To determine if homestudy credits are available for your profession go to www.pesihealthcare.com or call 800-843-7763. Check with your licensing board to verify acceptance of self-study credits for license renewal. Order today by using the order form on this brochure or by calling 800-843-7763.

Seminar Schedule

7:30 Registration/morning Coffee & Tea8:00 Program begins11:50-1:00 lunch (on your own)4:00 Program ends10 – 15 minute mid-morning and mid-afternoon breaks

For locations and maps, go to www.pesihealthcare.com, find your event, and click on the seminar title.

Fed Id # 26-3896894 © 2014 PeSI, Inc

VWfor office use only

Walk-ins are welcome but admission cannot be guaranteed. Call m-F 7:00-6:00 Central Time for space availabil ity if registering within one week of seminar.Tuition Options:▪ $30 Tuition: If you are interested in being our registration coordinator for the day, go to: www.pesihealthcare.com/coord for availability and job description, or call 800-843-7763.▪ discounted Student Rate: As part of its mission to serve educational needs, PeSI, Inc. offers a reduced rate of 50% off standard tuition for students. Go to www.pesihealthcare.com/faqs or call 800-843-7763 for details.▪ Groups of 10 or more Call 800-843-7763 for discounts

ADA needs: We would be happy to accommodate your AdA needs; please call at least two weeks prior to the seminar date. 800-843-7763

� Check tuition:

$189.99 – choose one of the options below: ■per person for 2 or more preregistering together —OR—

■ single registration postmarked 3 weeks prior to seminar date

■ $199.99 standard

■ $23.90* Spanish for Healthcare Pocket Guide and Reference Card Package (distributed at seminar—FRee SHIPPING!)

■ $11.95* Spanish for Healthcare: Medical Emergencies Pocket Guide (distributed at seminar—FRee SHIPPING!)

*Attendees add applicable state and local taxes except in AK, de, mT, NH, OR

� Indicate method of payment: ALL REGISTRATIONS MUST BE PREPAID. Purchase orders welcome (attach copy).

■ Check enclosed payable to PESI, Inc.

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Questions? Visit www.pesihealthcare.com/faqs, or call 800-843-7763Spanish for Healthcare Pocket Guide and Reference Card PackageBy William C. Harvey, BA, MS

Spanish for HealthCare Pocket Guide and Reference Card Package is a practical communication tool for anyone working with non-English speaking patients. It is the perfect companion to our Spanish for Medical Office Visits Pocket Guide.

Spanish for Healthcare Medical Office Visits Pocket Guide is designed for those who understand and speak very little Spanish. Topics include: job-specific vocabulary and grammar, along with conversational expressions, questions, and commands tailored to the needs of those who are often frustrated by not being able to communicate with Spanish-speaking patients and clients in typical medical examination and reception settings.

Spanish for Healthcare: Medical Emergencies Pocket Guide

By William C. Harvey, BA, MS Spanish for Healthcare: Medical Emergencies Pocket Guide is designed to help healthcare professionals assess the Spanish speaking patient in specific medical emergency situations and obtain understandable information that may

assist medical personnel or hospital facilities in rendering timely patient care. Topics include: healthcare specific vocabulary and grammar, along with conversational expressions, questions, and commands tailored to the needs of those who must communicate quickly and urgently with Spanish-speaking patients and clients during a medical emergency or in hospital settings.

SurvivalSpanish for

Healthcare Professionals

Speaker

Tired of relying on the patient’s family members, your co-workers, or even telephone assistance to handle simple conversations with Spanish-speakers? What if you could learn just enough Spanish to get through a typical workday all on your own? And, what if you could do so while having some fun at the same time?

Spanish for Healthcare Professionals is a beginning Spanish program, designed for healthcare personnel who understand and speak very little, or no, Spanish and

are interested in an effective, non-threatening language learning experience. Course content includes basic vocabulary and grammar, along with conversational expressions, questions, and commands tailored to the needs of all those attending. Instruction is “real-life” and geared for today’s busy adult learner, taught in an atmosphere that guarantees rapid language acquisition and valuable cross-cultural awareness. learning medical Spanish is finally possible without the hassle of traditional classroom instruction. Sign up for this life-changing seminar.

Target Audience: Nurses • Nurse Practitioners • Clinical Nurse Specialists • Physical Therapists Physical Therapist Assistants • Occupational Therapists • Occupational Therapy Assistants • Speech-Language PathologistsRespiratory Care Practitioners • Pharmacists • Dietitians & Dietetic Technicians • Nutritionists • Social WorkersParamedics • EMTs • Activity Directors • Public Health Professionals • Behavioral Health Counselors • Psychotherapists

Anna Plage graduated valedictorian with a B.A. in International Relations from the Instituto Tecnológico y de estudios Superiores de Occidente in Guadalajara, mexico. She has worked extensively with learners of second languages through corporate classes, webinars, one-on-one sessions, and at some of the most highly recognized language-learning institutions worldwide, including Harmon Hall and mexico’s PriceTalk. As voted by her peers and students, in 2012 Anna received the excellence in Teaching recognition from Harmon Hall for her accelerated learning program, loosely based on the lozanov method and incorporating Brain Gym techniques.

Anna is a member of special distinction of the National Forensics league - guest speaking most recently at the largest model United Nations in mexico. She is also a guest speaker on open panels on the conflict in Central Africa and on gender and development. Anna has been published in peer-reviewed journals in both english and Spanish on culture and it’s effect on development, including the articles U.S. Policy and Gender Mainstreaming in Afghanistan (2010) and Neomercantilismo y la Relación Sino-Venezolana (2009).

Her innovative teaching style makes learning language fun and unintimidating - appealing to students of all kinds. Her love for language is reflected in her energy and passion for teaching.Speaker disclosures:Financial: Anna Plage receives a speaking honorarium from PeSI, Inc.

Non-Financial: Anna Plage has no relevant nonfinancial relationship to disclose.

Have a seminar idea? A manuscript to publish?The nation’s top speakers and authors contact PESI HealthCare first. If you are interested in becoming a speaker, or have a

new topic idea, please contact Valerie Whitehead at vwhitehead@pesi.com or call (715) 855-8166.

INTERESTED IN STAFF TRAINING? CONSIDER A COST-EFFECTIVE IN-HOUSE PROGRAMVisit www.pesihealthcare.com/inhouse and browse our comprehensive list of in-house program topics.

Questions? Call customer service at 800-843-7763

Tuition with seminar manual

CAN'T ATTeNd THe SemINAR?

*Shipping is $6.95 first item + $2.00 each add’l item.

**Residents add applicable state and local taxes except in AK, de, mT, NH, OR

Product total $ ____________ *Shipping _____________ Subtotal _____________ **Tax _____________ TOTAl _____________

Survival Spanish for Healthcare Professionals___ Seminar on dVd* (video) $169.99 (RNV074660)

___ Seminar on Cd* (audio) $139.99 (RNA074660)

___ Spanish for Healthcare Pocket Guide and Reference Card Package* $23.90 (KIT081020)

___ Spanish for Healthcare: Medical Emergencies Pocket Guide* $11.95 (PUB074325)