surveyor fall 2009 final - achc fall 2009.pdf · 2007-2008 fiscal year, we scored a 93% in customer...

Sur veyor Fal l 2009 1

ACHC applies for Deeming Authority for Hospice from CMS ACHC recently applied for Deeming Authority for hospice organizations from the Department of Health and Human Services’ Centers for Medicare & Medicaid Services (CMS). To follow our progress and be the first to receive information, sign up for our E-News at ACHC.org!

501(c)(3) Non-Profit Organization Volume 19, No. 2 CMS Deeming Authority for:An ISO 9001:2008 Certified Company DMEPOS and Home Health (Hospice Approval Coming Soon)

F A L L 2 0 0 9

INSIDE: Quality Improvement: The Long Road Home | Page 3

Meet your Surveyor | Page 6

Spotlight on Provider: Wisdom Health Care Services | Page 7

The “Home Health and Hospice Educator”: What is it? | 7

SurveyorExperience the DifferenceACHC has been a symbol of quality and excellence since 1986. As of August 2009, we have accredited more than 10,000 locations nationwide and that number is on the rise. This number wouldn’t be possible without all of our customers and we thank them for their outstanding feedback, compliments and advice that we’ve received over the years. Each piece of encouragement and support that we receive only fuels our growth and our passion to help our customers succeed.

Continued on page 2

®

Wal-Mart Chooses ACHCACHC is pleased to announce that Wal-Mart stores, Inc., (NYSE WMT) the country's largest retailer, has chosen ACHC for its DMEPOS accreditation needs. The company serves customers and members more than 200 million times per week at more than 8,000 retail units under 55 different banners in 15 countries and employs more than 2.1 million associates worldwide.

Getting Ready for Health Care ReformStephen Tweed, CSP

The other day I was driving from central Pennsylvania to southern New Jersey, and had about four hours to listen to various radio newscasts and talk radio programs discussing the current health care reform debate going on in our country. As always, I was listening for concepts and Continued on page 4

Continued on page 17

ACHC’s Accreditation Standards are now FREE!ACHC standards are relevant, realistic, easy to understand and specific to the services you provide. If you’re curious or would like to compare our standards to others, download them today! Visit the ACHC Store at achc.org to register and see the difference for yourself.

ACHC Sleep Lab AccreditationACHC’s new sleep lab accreditation program is designed specifically for facilities that provide Sleep Diagnostic Testing in hospital based testing facilities, Independent Diagnostic Testing Facilities (IDTF), or in home settings. The program takes a comprehensive approach to sleep related testing, including the clinical aspects of patient care.

Continued on page 16

http://www.achc.org/store.php

Editor-in-Chief

Deric Rutledge Marketing Communications [email protected]

Managing Editor, Designer/Layout Artist

Tracy HinmanMarketing [email protected]

Managing Editor

Stacey HahnMarketing [email protected]

ACHC Board Officers

Dick Wetherell – ChairVice President for Quality, Telefl ex Medical, Inc.

Chris Clasen, BS, RRT, RCP – Vice ChairDirector of Respiratory Care, Blue RidgeHealth Care Center

Denise Fletcher, Esq. – SecretaryBoard Certifi ed Health Law, Texas Board ofLegal Specialization, Brown & Fortunato

Rick Ferris – TreasurerClinical Pharmacist, Nutrishare

Gibbie Harris, MSPH, FNPAssistant TreasurerBuncombe County Health Director, Buncombe County Health Center

ACHC Board Members

Conrad BanksPresident, co-owner, Responsive Solutions, Inc.

John BarrettSenior Consultant, Quality Systems Engineering

Floyd Boyer, RRT, RCPExecutive Director, NC Respiratory Care Board

Richard BulichManaged Health Care Associates

Barbara Stover Gingerich, RN MSFACHE CHCEPresident, Advantage Consultants, Inc.

Doug MartinVice President, Southern PharmaceuticalCorporation & SPC Medical Inc.

Laura PrioliHealth Care/Medical Device Specialist, SGS

Barbara RosenblumFounder & CEO, Strategic Healthcare Programs

Tom TuckerVice President Sales & Marketing, AttentusMedical Sales, Inc.

2 Sur veyor Fal l 2009

CORE Purpose: To help our customers succeed

CORE Mission: To support health care organizations and providers in optimizing wellness through standards that promote the effective, efficient delivery of quality services and products

CORE Values: • Integrity

• Innovation

• EnhancingOutcomes

• Excellence inall Things

• Flexibility without Compromising Quality

• Concern for the Entire Health Care Continuum

Even with the number of companies we accredit increasing, we’re proud to say that the customer service we devote to each and every one of our customers has remained steadfast with our growth. Cus-tomer service is one of our core building blocks and helping our customers succeed is the reason that we’re here. For our 2007-2008 Fiscal Year, we scored a 93% in customer satisfaction. These ratings were based on staff knowledge, meeting time frames, communication and ease of understanding the process, along with other factors. We’re not here to judge you on what you’ve done wrong. We’re here to concentrate on what you’re doing right. That’s why more and more companies keep choosing us for their accreditation needs.

The following chart demonstrates the number of accredited organizations with branch offices that we have across the country. The red pins represent providers accredited by ACHC.

ACHC Accredited Organizations (with branch offices)

Even with ACHC's continued growth over the past several years, our high level of standards, excellent customer service and values have never been compromised. These are just a few of the reasons that we continue to see such growth. Our customer satisfaction rates and testimoni-als say it all. The next chart demonstrates the amount of growth that we have

experienced over the past several years and this growth is significant!

ACHC Growth: 2005-2010Number of Accredited Locations

*estimated number of accredited locations by 2010

ACHC has always strived to go above and beyond the boundaries by pushing ourselves to new levels. After all- who accredits the accreditor? What makes us different? For starters, we were the first health care accrediting body in the world to be certified to ISO 9001:2000 stan-dards. And just recently, we learned that we received the North Carolina Awards for Excellence (NCAfE) Commitment (Level 2) Award. This milestone marks ACHC's first step toward applying for the Malcolm Bal-drige National Quality Award. The Baldrige award is the nation’s highest recognition for innovation and performance excel-lence. Receiving this award is one of our “BHAGs”, or in other words, one of our Big Hairy Audacious Goals!

Without our dedicated customers we wouldn't have reached the high level of service and achievement that we have today. We strive for constant improvement, outstanding customer service and the relevant, realistic standards that provider's ask for.

Experience The Difference(Continued from Page 1 )

0

2000

4000

6000

8000

10000

12000

2005 2006 2007 2008 2009 2010*


ACHC, like many companies, strives to make quality an integral aspect of its processes and service. To achieve this, it relies on its expert and committed staff. Equally important, ACHC has taken several major steps to reach a higher level of performance. The road to improvement hasn’t always been easy, and this article focuses on some of its experiences along the way.

One milestone for ACHC was its decision in 2003 to develop a formal quality management system using ISO (International Organization for Standardization) standards. Implementing ISO presented a definite advantage because it emphasized items like long-term planning, commitment to provide resources, control of documents, records and processes. Although ACHC had less than ten employees at the time, they learned the standards, worked feverishly with a consultant and successfully passed the first site evaluation in 2004. Every year thereafter, the site visit has taken place and a certificate continues to hang proudly in the lobby.

While ISO helped ACHC develop important systems and practices; its limitations were evident. In 2008 ACHC’s executives received training on the nationally recognized Baldrige Criteria for Performance Excellence, and soon recognized that the Baldrige principles address many important areas that ISO does not. As a result, ACHC decided to implement the Baldrige principles into its operations with the goal to eventually apply for the Malcolm Baldrige National Quality Award.

Because the majority of staff were unfamiliar with Baldrige, it was difficult to get the proverbial ball rolling. Fortunately, the State of North Carolina administers a performance excellence program (NCAfE) based on the Baldrige Criteria, and NCAfE

provides education for applicants upon request. The program divides the criteria into several distinct levels and, at any time, companies can subsequently apply at the national level. This approach was structured and manageable for ACHC.

Once the decision was made to apply through the state, the task of developing the application package became a reality and sometimes seemed overwhelming. Thankfully, an ACHC employee found a book that explained the criteria that helped the staff begin to write the required sections. Some folks used their skills to develop charts and graphs while others participated in teams to

initiate related projects.

Assistance came from outside the office as well. Several board members with Baldrige expertise provided feedback and coached employees to have faith that they could get the job done. The decision to utilize a technical editor to format and streamline the long document also saved an enormous amount of time and frustration. Finally, the folks at NCAfE patiently answered dozens of questions and offered their encouragement.

To set the stage for the required site inspection by Baldrige examiners, ACHC management emphasized that this would be an important educational opportunity where all staff would

participate and gain from the exercise. The site visit was, as predicted, an excellent learning experience and a structured educational session was facilitated by the lead examiner on the last day. Overall, the dialog and post-visit report generated a lot of food for thought and will undoubtedly fuel changes in many areas.

ACHC’s experience with ISO and now Baldrige has been invaluable in its path toward continual improvement. No doubt there will be more challenges for ACHC as the organization continues to learn and grow, but for now it’s definitely on the road toward excellence!

Leslie Knuth, Vice President of Quality Assurance at ACHC

Quality Improvement: The Long Road Home

“We believe using principles from Baldrige, coupled with our ISO background, is the best way to further improve our organization and the quality of our service.” Leslie Knuth

What do you care about?

We are constantly listening to providers, and have been for over 23 years. We're open to any suggestions, questions or comments that your have about our company, our policies or anything that can help us improve. We invite you to visit ACHC.org, click on Feedback/Suggestions and let us know what you think!

http://www.achc.org/whats_important_to_you.php


principles of the various reform proposals and thinking about how they will affect home health care in America.

By the time you read this, we still won’t know exactly what the health care reform legislation will look like. Here are a couple of things you can count on:

1. There will be some kind of health care reform legislation.Given all of the pressure by the President and Congress to reform health care, there WILL be some type of legislation. Exactly what remains of the Bill that is currently being discussed is unclear, but there are lots of hidden details that we need to uncover and try to understand.

2. The focus will be on providing coverage for the uninsured.While it is being called “health care reform,” it is really “health insurance reform,” and the focus is on providing coverage for the uninsured and under insured. Most people that I talk with agree that this is a good thing. The questions are: “how to do it” and “how to pay for it.”

3. Money will come out of your pocket to pay for reform.As an executive of a home health agency, you can be sure that you will help pay for this reform in some way. First, you’ll pay through your personal taxes or through increased cost of goods and services produced by those who will pay more taxes. Second, you’ll pay through changes in reimbursement from Medicare and Medicaid that will be diverted from providing home health and hospice to other purposes. The government is already talking about the big savings they plan to wring out of Medicare.

4. Government regulation on home health care will increase as a result of reform.In home health care, we already spend a great deal of time, talent and treasure dealing with government regulation in order to participate in the Medicare and Medicaid programs. Based on the provisions of the current bill that I have read and heard discussed, we can expect more regulation of home health services and other health care.

5. You can and will survive these changes if you get ready now.Over the past 27 years of working in home health care, I’ve observed that we are a very resilient industry. We’ve survived many ups and downs and cross ways crises. We’ll survive this one too. That doesn’t mean it will be easy and some individual agencies will go out of business as a result of the changes.

The agencies that survive and prosper as a result of this reform process will be those that are getting ready now. As you go through your process of being accredited and renewing your accreditation, pay particular attention to those areas that will help your agency learn, grow and adapt to change. You have a great resource at ACHC that can help you adapt to the changes brought about by health care reform. Your accreditation process will be very helpful in preparing your agency for whatever will come.

As executives of highly effective home care companies, there are several things you can do right now to get your organizations ready for the future: 1. Continue to study the information coming out of

Washington .2. Stay involved - or get involved - in your state and national

home care associations.3. Keep your executive team involved in discussing the

issues.4. Develop a clear vision for your agency - a clear mental

picture of your desired future. 5. Focus on growth - now is the time to gain market share so

you're positioned for the fallout that may come. 6. Train your sales and marketing team to bring in more

referrals that turn into admissions.7. Develop your middle managers so they have the

knowledge and skills to adapt to change. 8. Communicate with all of your employees about how

changes will affect them personally.9. Be an encourager - your people need you to lead them from

a position of strength.10. Continue to measure results and give feedback to your

management team.

If you consider these five elements of health care reform that are certain and if you pay attention to the ten tips listed above, I predict that you will be well prepared to adapt to whatever change comes your way as a result of health care reform. Best wishes, and enjoy the journey!

About the Author- Stephen Tweed, CSP, is chairman and CEO of Leading Home Care- a Tweed Jeffries company based in Louisville, Kentucky. For the past 27 years, he has worked with home health agencies and hospices that want to grow their businesses and with home health and hospice leaders who want to get ready for the future. He can be reached at www.leadinghomecare.com.

© 2009 Stephen C. Tweed. Printed by ACHC with Permission.

Getting Ready for Health Care Reform(Continued from Page 1 )


What People are Saying about ACHC

“I want to express our sincere appreciation to ACHC for your professional leadership, customer service and commendable health care advocacy among our Health Care team. We are honored by your commitment to quality care. Thank you for allowing your customers to share in the experience with ACHC.”

Hospice in the Pines, Inc.

“Your organization is so helpful and prompt. Each time we need assistance or work with you, we seem to confirm with each other that we made the right choice in selecting ACHC, Inc. Thank you!” Joy Cipperly, McKesson Medical-Surgical Inc.; Golden Valley, MN

“Everyone at ACHC has been most helpful during the accreditation process. We, as a company, are better in many different ways as a result of accreditation. We have recommended ACHC to other companies seeking accreditation because of the great overall experience. We are very happy that we chose ACHC for our accreditation.

Thank you for helping us become a better company!” Orthofit, Inc.; Virginia Beach, VA

“Having been through numerous accreditations with various agencies, I can state without reservation, ACHC has been the most beneficial. Their surveyors have always been cordial and respectful of my staff, going out of their way to assure them ACHC was there to educate and guide us, not reprimand us. All of my expectations of a quality accrediting agency have been exceeded by ACHC and I look forward to

working with them in the future.” Marc Leonard, RCP ; Arcadia Healthcare

“It was an exciting experience. The structure and organization of the PER was very helpful. The key is obtaining the PER, reading it and step by step putting your Agency’s policies and procedures together using the PER. I truly appreciate the way our account manager and the ACHC staff helped us. Thank you for answering all our questions. I strongly recommend any Agency seeking accreditation to go through ACHC. Once again thank you.” Wisdom Health Care Services; Gardena, CA

“HastasAAAnoe

“Our Account Manager has been very helpful and knowledgeable through the entire process. I enjoyed working with your staff. I am very grateful I chose ACHC and will highly recommend your service to all my other associates.”Happy Health Care, Inc.

MEET YOUR Surveyor


Natalie Carter Sharpe RN, MSN Home Health, Hospice and Private Duty SurveyorNatalie has been a registered nurse for nearly 20 years with 15 of those being dedicated to home care and hospice. She currently serves as the Vice President of Clinical Services for

Community Home Care & Hospice. Natalie is responsible for over-seeing the clinical functions for Community’s 1000 plus patients in locations across North and South Carolina. She plays a major role in policy development, implementation and clinical systems review. Her past experiences in home care include positions as Director of Quality Improvement, Staff Development Coordinator,

Director of Admissions and Referrals as well as regional and local management positions. She has been surveying for ACHC for the past three years.

Natalie received her Masters in Nursing Science from the Universi-ty of Phoenix, Bachelor's in Nursing Science from Fayetteville State University and an Associates Degree in Nursing from the College of the Albemarle. She has a passion for learning and believes that the application of knowledge is the key to success.

Natalie is a devoted wife, mother and grandmother. She lives in Fayetteville, North Carolina with her husband Victor and is very active in her church and community. She is a member of Sigma Theta Tau Honor Society for Nursing and Alpha Kappa Alpha Soror-ity, Incorporated.

Ursula B. Robinson MSW, LCSW, MHA Hospice SurveyorUrsula is the Vice President of Clinical Servic-es at Hospice and Palliative Care of Greens-boro (HPCG) in North Carolina, a position held since 1998. She began her career at HPCG in 1991 as a Medical Social Worker, providing

direct patient care. During her tenure with the organization, the agency has grown tremendously, providing an array of hospice and palliative care services to more than a thousand patients per year. In the role of Vice President, Ursula has been responsible for the clinical operations of the agency, including adherence to federal, state and local laws, regulations and clinical policies. She has overseen the care to adults and children in their private homes, nursing homes, hospitals, Beacon Place (HPCG’s inpatient/resi-dential facility) and community bereavement program.

Ursula worked previously for the Guilford County Department of Social Services and a Long Term Care Facility. She received her

Bachelor of Science degree from the University of North Carolina at Greensboro, Master of Social Work from the University of North Carolina at Chapel Hill, and Master of Health Administration from Pfeiffer University. She is a licensed clinical social worker. In addi-tion to her work at HPCG, Ursula is a Management Development Trainer for the National Hospice and Palliative Care Organization (NHPCO), and faculty member of The Duke Institute on Care at End of Life-APPEAL project. She has made professional presentations on a variety of topics relating to end-of-life care, leadership and management.

Ursula is a Board of Director for the Guilford County Department of Social Services. She is a member of the National Association of Social Workers (NASW) and American College of Health Care Executives (ACHE) and has served on numerous committees, including: Steering Committees for the Veteran Affairs, Long Term Care Committee for the Carolina’s Center on Hospice and End of Life Care and the Guilford County Commission on Aging.

Cindi Hutchinson DME SurveyorCindi has been working in the DME industry since 1986. She attended Western Michigan University and Kalamazoo Valley Community College in Kalamazoo, MI and is a Regis-tered Respiratory Therapist. After leaving the hospital setting as the Director of Cardiopul-monary Services, she started working as a

Respiratory Therapist for a pharmacy-based DME company located in Goshen, IN. As the Director of Clinical Services, she assisted them in obtaining their first accreditation in 1994. In 2001 she assisted her first company in obtaining accreditation with ACHC.

She was so impressed with the ACHC process and their standards, she pursued being a surveyor with ACHC the following year and has been surveying with ACHC since October of 2002. These past years have been a true challenge for everyone in the industry, but almost every company she surveyed has agreed that accreditation has been a positive experience for them and has made them a stronger company.

Cindi currently resides in Elkhart, IN with her husband. She has been busy this past year planning her daughter's wedding, which happened this past June. She has one son in his last year of col-lege. She and her husband enjoy spending time at the lake and playing golf when the time allows.

Spotlight on Provider

Wisdom Health Care Services G ar d e n a , C a l i f o r n i a


A Note From Wisdom Health Care Services:Accreditation with ACHC was an exciting experience. The process began with the interpretive guide from ACHC and completing the Preliminary Evidence Report (PER), which is a compilation of ACHC standards and our policies and procedures. For us, the key to passing the survey was the fact that we studied our PER and submitted the appropriate information requested. Familiarizing ourselves with our PER made it possible for our agency staff to know our policies and procedures very well and we were able to answer all the questions during the survey. Our account manager was excellent and was always there to answer our questions. Both our account manager and surveyor made us feel at home during the process. They were very professional and knowledgeable. The atmosphere was not threatening and that helped the staff stay focused. I recommend ACHC to any agency that would like to go through accreditation.

Agatha Ibekwe, Administrator

Wisdom Health Care Services

The Lesson Learned:Wisdom Health Care Services applied with ACHC as a new Home Health Agency. They were able to use the interpretive guide, along with ACHC standards, to help write their policies and procedures. This is a method used by several “start up” companies to ensure that they are beginning with a

solid foundation built on the successful principles of ACHC standards. Agatha, Administrator at Wisdom Health Care Services, used the stan-dards as a guideline for writing her policies and procedures, which also helped her to organize her PER.

The purpose of the PER is to ensure that there are policies and procedures or other evidence for each ACHC standard.

With all the consultants available to providers, obtaining policies and procedures or writing their own is only the first step. In addition to hav-ing quality policies and procedures that meet ACHC standards, the providers must also be accomplishing two things: (1) educating the staff and (2) implementing the policies and procedures. Agatha was able to do both, which resulted in a successful accreditation survey with ACHC.

The accreditation survey verifies the provider is meeting the standards through written policies and procedures, interviewing

staff and implementation of policies and procedures.

Wisdom Health Care Services used ACHC standards as a guideline when writing their policies and procedures. They were certain to educate the staff on their policies and procedures, as well as the ACHC standards so that each employee was informed and ready to answer the surveyor’s interview questions. In addition to being informed, the staff was also implementing the policies and procedures, providing quality service to their patients.

Congratulations Wisdom Health Care Services for a job well done!

AACHCCHCProviders seeking

accreditation can

learn valuable lessons

from the experiences

of those who have

already pursued

accreditation through

ACHC.

DDVVIICCEE

181 Pharmacy, Inc. NY HME1st Home Health Care Inc. FL HH21st Avenue Pharmacy & Medical Supply Inc.

NY HME, MSP

5 Star Medical Inc. AR HME, MSP, RTSA & B Health Services, Inc. FL HHA & E Medical, Inc. (3 branches) AL Fitter, HME, MSPA Plus Medical Supplies OK HMEA Plus Pharmacy L. L. C. NJ MSPA Sensitive Touch Home Healthcare TX HHA&A Medical Supply MD HMEA.M. Pharmacy, Inc. NY MSPA.Y. Pharmacy Inc. NY MSPA-1 Mobility CA HMEAAA Vintage Gases, Inc. CA HMEABA NOUB LTD NY HMEABC Durable Medical Equipment, Inc. TX HME, MSPABC Home Care, Inc. MI HHAblix Corp. VA HH, PDAAbsolute Home Health FL HHAbsolute Medical USA Inc. (1 branch) AR Fitter, HME,

MSP, RTSAccucare Quality Medical Products, Inc. TX HME, MSPAce Medical Supply, Inc. IN MSPAction Rehab & Supply, Inc. LA HMEActive Home Care MI Fitter, HME, MSPActive Medical Support LA HMEActive Mobility Supply AR HMEADTS, Inc. VA HME, MSPAdvanced Home Medical, LLC (2 branches)

OH HME

Advanced Medical Home Care Supplies PA HMEAdvanced Medical Supply, LLC OK Fitter, HMEAdvanced Mobility Solutions, Inc. FL HME, RTSAdvanced Nursing Homecare Services, Inc.

FL HH

Advanced Nursing Services, Inc. PA HMEAeroCare Holdings, Inc. (113 branches) FL CRCS, HME,

IRN, RXAeroCare Holdings, Inc. CO CRCS, HMEAffordable Medical Supply AR HME, MSPAirlink Homecare LLC (1 branch) MI HMEAl Medina Pharmacy NY HME, MSPAlberto Vasquez TX Fitter, HMEAll Across America Home Health Services, LLC

TX HH

All America Home Healthcare, Inc. IN HHAll American D.M.E. TX HME, MSPAll County Health Care, Inc. FL HHAll Ways Accessible Rehab, LLC FL HME, RTSAlliance Home Health of Broward, Inc. FL HHAlliance Homecare Systems Inc. FL CRCS, HME

Aloha Air Services, Inc. (1 branch) WA HMEAlpha & Omega Home Health Agency Corp.

FL HH

Alpha Home Care Services, LLC FL HHAlpha Oxy-Med, LLC AZ HMEAltercare of Palm Beach County, LLC FL HHAlternate Solutions Healthcare of CIncinnati

OH HH

Alternate Solutions HomeCare of Columbus, Inc.

OH HH

Alternate Solutions Management - Dayton

OH HH

AMC Home Health FL HHAmedisys Arizona, L.L.C. AZ HHAmedisys Maine, L.L.C. ME HHAmedisys Ohio, L.L.C. OH HHAmerican Diabetic Supply Inc. FL MSPAmerican Home Health Care, Inc. NC HMEAmerican Medical Inc. FL MSPAmerican Medical Mobility LLC FL HMEAmerican New Vision, LLC FL HHAmerican Pharmacy Inc. NY MSPAmerican Respiratory Home Care Inc. WV HMEAmericas Best Care Plus, Inc. AL MSPAmerimed Medical Equipment, Inc. TX HMEAndre F. Henry Medical Enterprise Inc. CA HHAngel Touch Home Health Care IL HHA-Plus Care Inc. OH HHArcadia Products, Inc. MI CRCS, HMEArcus Medical LLC NC MSPArea Wide Medical, Inc. (2 branches) TX HMEArkansas Ostomy, Inc. AR MSPArriva Medical, LLC FL MSPASA Homecare, Inc. FL HHAssociated Medical Specialties, Inc. AL HME, MSPAtlantic Medical, Inc. (3 branches) VA Fitter, HMEAustin Home Health Care Equipment, Inc.

GA HME

Austin Pharmacy Inc. NY Fitter, HME, MSPAustin Respiratory and Medical Equipment, Inc.

GA HME

AWCS Medical, Inc. CA Fitter, HMEB&E Medical Equipment & Supplies, Inc.

TX HME

Barfi eld Enterprise, Inc. AL Fitter, HMEBarlin Inc. NJ MSPBay Home Medical & Rehab (2 branches)

MI HME, RTS

Bay Oaks Health Care Center, LP TX MSPBay State Medical, Inc. (1 branch) MD CRCS, HME, RTSBe Well Home Health Care, LLC NV HH


ACHC Congratulates Its Newest Accredited Locations

Beck's Home Health Care Products, Inc.

IL HME

Bellmire Health Care Facilities LP TX HMEBelmont Medical Supply Inc. MA HMEBergenline Medical Supply, Inc. NJ Fitter, MSPBernie's Pharmacy, Inc. AK MSPBest Home Medical, Inc. VA HME, RTSBetlife Healthcare, Corp. FL HHBetter Health Care Options, LLC IL HME, MSPBinson's Hospital Supplies, Inc. (7 branches)

MI CRCS, Fitter, HME, MSP, RTS, RX

Biofusion Holding Inc. CA RXBlue Lion, Inc. FL Fitter, HMEBlue Ridge Repiratory & Medical Equipment Services (1 branch)

VA CRCS, HME

Blythewood Professional Drug Company, Inc.

SC HME, MSP

Braden Partners, L.P. IN CRCS, HMEBridgeport Pharmacy, Inc. MI HME, MSP, RTSBridges & James, Inc. SC Fitter, HMEBrio Home Health Services, Inc. CA HHBRMS, Inc. VA Fitter, HMEBurke Hospice and Palliative Care, Inc. NC HospBurnham's Vital Care MS RXBusch's Inc. (7 branches) MI Fitter, MSPBWDC Medical Equipment Co. IL HME, MSPByrd Watson Drug Co. IL HME, MSPCalifornia Gardens Nursing and Rehabilitation Center

IL MSP

Calkins Pharmacy, LLC NY MSPCalkins Residential Services, LLC NY MSPCape Medical Inc. NC Fitter, HME, MSPCapital Health Supply Company Inc. OH MSPCardio Pulmonary Therapeutics and Diagnostics (2 branches)

TX Fitter, HME

Cardiopulmonary Services, Inc. (1 branch)

TX HME

Care Centers Health Systems, LLC IL MSPCare Home Health Agency, LLC MI HHCare Max Pharmacy of Loudon TN HMECare Partners Health Services AZ HHCare Solutions Home Health FL HHCareGivers America Medical Supplies PA HME, MSPCaring First Home Health, LLC IN HHCaring for Health Home Care, Inc. FL HHCaring Solutions OH CRCS, HME, RXCaritas Home Health Care, Inc. FL HHCarolina Home Medical, Inc. (8 branches)

NC CRCS, Fitter, HME

Carolina Med Plus, Inc. NC HMECarolina Sleep Medicine Inc. NC HME

Carolina's Home Medical Equipment, Inc.

NC HME

Carroll D. Smith OR HMECASPER Home Healthcare, Inc. FL HHCatching's Prescriptions, LTD TX MSPCentennial Professional Therapy Services Corporation

GA MSP

Central Drug Co. Peerless Crossing (1 branch)

TN Fitter, MSP

Century Care PEN Therapy, Inc. NC HMEChair & Equipment Rentals and Sales NC Fitter, HME, RTSCheek and Scott Drugs, Inc. (2 branches)

FL Fitter, HME

Chesapeake Rehab Equipment, Inc. (11 branches)

MD HME, RTS

Chevy Chase, Inc. IL MSPChoice Home Medical Equipment, Inc. NC CRCS, HMEChoice Medical Supply, Inc. (2 branches)

TX HME

Christian Health Services MI HMEChristian Home Health Services IN HMECitywide Homecare, Inc. MA HHClaridge Imperial, Ltd IL MSPClarksville Nursing Center LP TX HMECMS Health Services Inc. (1 branch) NY HME, MSPCochlear Americas CO MSPColonial Home Health, Inc. FL HHColumbus County Home Department NC HHComfortCare Medical Supplies NC HME, MSPCommander Health Care Facilities, Inc. SC MSPCommunity Action Committee of Pike County

OH HH

Community Health Care Supplies, Inc. VA Fitter, HME, MSPCommunity Home Health Care, Inc. IL HHCommunity Pharmacy Services Inc. NE HME, MSPCompanionship Home Care, Inc. FL HHCompassionate Home Care Inc. FL HHComprehensive Home Care FL HHComprehensive Medical LLC AR HMECongaree Home Medical, Inc. SC HMEConner & McConaghy, Inc. AL RXContinuous Home Care Services, Inc. FL HHCornerstone Health Services Group, Inc.

NC MSP

Country Cobbler, Ltd. (3 branches) NC Fitter, MSPCourtyard Convalescent Center, LP TX HMECPS Medical Equipment & Supplies DE HMECR & RA Investments, Inc. (1 branch) FL HHCreative Medical Services, Inc. FL HMECrescent Healthcare, Inc. (9 branches) CA HME, IRN, RXCSG Medical Supply & Uniform TX HMECuero Partners, Ltd. TX MSP


This list consists of organizations or branches that were accredited between December 1, 2008 and May 31, 2009.


Culpeper Pharmacy VA HME, RTSCulpepper-Harrell, Inc. (1 branch) FL HME, MSPCustom Mobility, Inc. FL RTSCVC Home Medical Inc. (2 branches) NC Fitter, HME, RTSCVS Home Health Agency, Inc. TX HHDaily Living Home Health TX HHDallas County Hospital District (7 branches)

TX MSP

Daniel's Pharmacy Inc. CT HMEDanny's Drugs, Inc. TN MSPDavie County Health Department & Home Health Agency

NC HH

Dehan Home Medical Equipment & Supplies, LLC

IL HME, MSP

Delano Medical, Inc. KS HMEDel-Gar, LLC (1 branch) TX HMEDelta Medical Equipment & Supply TX HMEDeseret Medical UT HMEDesert Rose Medical Supplies, LLC NV HMEDeta Corporation IL HMEDiabetes Supply Program Inc. FL MSPDiabetic Health Agency, Inc. FL MSPDiabetic Supplies International, Inc. NH MSPDiabetic Supply & Support, Inc. FL MSPDial Medical Direct, Inc. ME MSPDinamic Health Care IL HHDirect Respiratory Services NC HME, MSPDiversifi ed Medical Distribution Inc. NV HME, MSPDK Medical PA MSPDM Pharmacy, Inc. NY HMEDME Express TX HME, MSPDME Holdings, LLC (2 branches) CT CRCS, Fitter,

HMEDNT Drugs, LLC NY HME, MSPDong Tam Corp (1 branch) CA HME, MSPDressen Medical Supply, Inc. NC HMEDreyer Clinic, Inc. (1 branch) IL Fitter, HME, RTSDrugs R Us Pharmacy, Inc. NY HME, MSPDurable Medical & Diabetic Solutions, Inc.

GA HME

DuraMed Medical Services GA Fitter, HME, RTSDura-Med Southeast, Inc. (3 branches) FL HME, MSP, RXDVS Pharma, Inc. NJ MSPDynaVox Systems, LLC PA HMEE & D Holdings NJ HMEEastern Valley Home Health and Equipment

AL HME, MSP

Econo-Med Medical Equipment & Supplies

TX HME, MSP

Edwards Healthcare Services OH MSPElder's Choice FL HH

Empire Professional Pharmacy MD Fitter, HMEEncore Inc. FL MSPER Medical Supplies, Inc. TX CRCS, HMEErgo Mediq, Ltd. TX HMEEvergreens Drugs, Inc. NV Fitter, HMEEvolution Home Health Care IL HHEZ Sleep Supplies LLC MI HMEFamily Home Health Care IL HMEFamily Medical Services, Inc. (3 branches)

AL HME

Family Medical Supply, Inc. (14 branches)

NC CRCS, Fitter, HME, MSP, RTS, RX

Fanaras Enterprises NH HME, MSPFarrar's Inc. VA HMEFirst Care Home Services, Inc. FL HHFirst Care Medical Supplies, LLC NJ HMEFirst Choice Home Health Services, Inc. IN HHFlorida National Home Healthcare, Inc. FL HHFolsom Healthcare, Inc. GA HMEForest Villa Nursing and Rehabilitation Center

IL MSP

Foster's Supermarket MI MSPFounders Healthcare, L.L.C (36 branches)

AZ CRCS, HME, IRN, RTS, RX

Fountain Medical Supply TX HMEFour Seasons Home Healthcare, Inc. IL HHFranklin Respiratory and Medical, Inc. VA CRCS, Fitter,

HMEFranwin Pharmacy Mineola Surgical Supply Corporation

NY HME

Freedom Home Health of Dayton OH HHFreestate Medical Supply, Inc. VA MSPFriendly Health Services, DME TX HME, MSPFriendship Ridge PA HMEFrontier Group, Inc. (2 branches) AK HME, MSP, RTSGardendale Rehabilitation & Nursing Center, LP

TX HME

Garrett's Medical Supply, Inc. FL Fitter, HME, MSPGenerations DME, Inc. TX HME, MSPGenesis Medical Inc. NC HMEGeorge W. Hardy Jr SC CRCS, HME,

MSP, RTSGeorgia Respiratory Home Care & Medical Equipment, LLC

GA HME

Global Pharmacy & Homecare, Inc. NY HME, MSPGME Medical Supply, Inc. VA HME, MSPGold Street Pharmacy Corp NY MSPGordian Medical, Inc. CA MSPGrace Home Healthcare, Inc. FL HHGrace Home Respiratory, Inc. WI HME



Gramatan Pharmacy Corp NY HMEGrand Pharmacy Corp. NY Fitter, HMEGrand Street Pharmaceutical, LLC NY HMEGreenville Drug Store, Inc. CT HMEGretna Drug Inc. NE HME, MSPGriffi n Home Health Care, Inc. (1 branch)

NC CRCS, HME

Grogan's Inc. KY Fitter, HMEGrundy County Drug Co., Inc. IL CRCS, HMEGuy's Family Pharmacy, Inc. NC HME, MSPH & M Healthcare, Inc. SC Fitter, HME, MSPH & P Foodtown Pharmacy MI MSPHalifax Medical Equipment, Inc. VA CRCS, Fitter,

HMEHamilton Pharmacy, Inc. VA HMEHancock Pharmacy and Surgical, Inc. CT HMEHart County Respiratory Care Inc. KY HMEHay's DME TX HME, RTSHazlet Pharmacy, Inc. NJ HMEHealth Plus Medical Equipment TX HME, MSPHealth Scholarships, Inc. GA MSPHealthcare Authority of Enterprise AL MSPHeartline Medical, LLC NC MSPHeartspring Home Health Care, LLC OH HHHeaven's Angels Health Care Services, Inc.

IL HH

Heckman Healthcare Service & Supplies, Inc.

IL CRCS, HME, MSP

Henderson Health & Rehabilitation Center LP

TX HME

Heritage Diabetic Supply, Inc. NC MSPHeritage Home Health Care Services, Inc.

MI HH

High Desert Respiratory CA HMEHighland Behavioral Health Services WV RXHolladay Medicorp, Inc. NC MSPHome Care Alliance of Virginia, Inc. VA MSPHome Care Pharmacy, Inc. VA MSPHome Care Products of Neosho Memorial Regional Medical Center

KS HME

Home Convalescent Aids, Inc. KY HMEHome Health Connection, Inc. FL HHHome Health Equipment, Inc. GA HME, MSPHome Healthcare Nursing TX HHHome Life Oxygen, LLC TN HMEHome MediService, Inc. (2 branches) MD CRCS, HME, RTSHome N Health, Inc. NJ Fitter, HMEHome Therapy Inc. (1 branch) SC Fitter, HMEHomebound Solutions Pharmacy, LLC NY HMEHomeCare Advantage IN HMEHomecare Network of Ohio OH HH

Homefront Resources, Inc. FL MSPHomeside Healthcare, Inc. KY HME, MSPHometown Medical Equipment, LLC AR HME, MSPHomeTown Oxygen Charlotte LLC (2 branches)

NC CRCS, HME

Hoosier Homecare Services IN HHHospice of Iredell County Co. Inc. (2 branches)

NC Hosp

Hospice of the Piedmont, Inc. NC HH, HospHT Medical, Inc. FL HMEHucek Enterprises, LLC CA HMEHygeia Medical Equipment, LLC FL MSPIgG of America, Inc. MD IRN, RXIlliana Home Medical Equipment and Supplies, LLC

IL HME

Illusion Medical Equipment TX HME, MSPIndependent Lifestyles VA HMEIndian Territory Home Health, Inc. (1 branch)

OK HME

Infi nity & Passion Home Healthcare, Inc.

NC HME, MSP

Infusion Resource RI HME, IRN, RXInnovative Pharmacy Services Inc. MS RXInogen, Inc. CA HMEInsignia Health Care, Inc. FL HHIn-Step Mobility Products, Inc. IL HMEIntegrated Medication Services NJ HME, MSP, RXInvestra Corp. (1 branch) NJ Fitter, HMEIroquois Home Care, Inc. IL CRCS, Fitter,

HMEJ&L Behm, Inc. TX HME, MSPJ. J. Pharmacy Co. Inc. NY HME, MSPJackson Corporation IL MSPJames Devane Anderson AL HMEJames Medical Rents & Sales, Inc. IN HMEJet Medical Supplies, Inc. KY HMEJones Medical Supply, LLC AL HMEJones, Dooley & Jones TN HMEK & F Drug Corp. (1 branch) NY MSPKabsil Corp. NY HMEKalisthenics, Inc. CA HMEKanawha Medical Supply, Inc. (1 branch)

VA Fitter, HME

Kanuba, Inc. TX HME, MSPKaydar, Inc. TX HMEKelly's DME, Inc. TX HMEKilborns Inc. NE HME, MSPKings Bay Pharmacy Inc. NY MSPKings Hwy Pharmacy & Medical Supply Inc.

NY HME

Koo & Associates, Inc. NY Fitter, HME



Koo & Co., Inc. (1 branch) NY MSPKovine Medical Supply, Inc. NC Fitter, HMEL. A. Medical Supply, Inc. KY Fitter, HMELab Discount Drugs, Inc. MS RXLaurel Baye Medical GA MSPLee HealthCare Medical Supply LLC TX Fitter, HME, MSPLegacy DME, LLC TX HMELegacy Home Medical, LLC UT HME, MSPLeo's Pharmacy, Inc. NY MSPLiberty Medical Supply, Inc. (3 branches)

FL HME, MSP

Life Guard Medical Supply, Inc. NJ Fitter, HMELife Health Care, Inc. FL HHLife Source Medical, Inc. (1 branch) NC Fitter, MSPLINC.A Medical Equipment and Supplies

TX HME

Lowry Drug Company, Inc. NC CRCS, HMELP Beattyville, LLC KY MSPLP Bedford LLC KY MSPLP Brodhead, LLC KY MSPLP Chipley, LLC FL MSPLP Clarksville, LLC TN MSPLP Columbia, LLC TN MSPLP DeFuniak Springs, LLC FL MSPLP Elizabethton, LLC TN MSPLP Erin, LLC TN MSPLP Gainesville, LLC FL MSPLP Graceville, LLC FL MSPLP Greeneville, LLC TN MSPLP Lexington Pimlico, LLC KY MSPLP Lexington, LLC KY MSPLP Live Oak, LLC FL MSPLP Louisville Cherokee Park, LLC KY MSPLP Louisville East, LLC KY MSPLP Louisville South, LLC KY MSPLP Marianna, LLC FL MSPLP Memphis, LLC TN MSPLP Morgantown, LLC KY MSPLP Mountain City, LLC TN MSPLP Nashville LLC TN MSPLP Orange Park, LLC FL MSPLP Pigeon Forge, LLC TN MSPLP Pikeville, LLC KY MSPLP Port St. Joe, LLC FL MSPLP Prestonsburg Riverview, LLC KY MSPLP Prestonsburg, LLC KY MSPLP Ridgely, LLC TN MSPLP Rogersville, LLC TN MSPLP Taylorsville, LLC KY MSP

LP Westmoreland, LLC TN MSPLS & B Inc. TX HMELynnRay Medical Supply NC HMELytle Medical Technologies MI HMEM & M Supplies Inc. IL HME, MSPMac's Medical Equipment and Supplies, Inc.

VA HME

Mannyrx Inc. NY HMEMarietta Home Health and Hospice, L.L.C.

OH HH

Mast Drug Company, Inc. (4 branches) NC Fitter, HME, MSPMatrix Med Inc. VA MSPMayo Foundation for Medical Education & Research (14 branches)

MN CRCS, Fitter, HME, MSP, RTS, RX

McKinley Medical Supply, Inc. NM HMEMcQuades Pawcatuck, LLC CT HMEMcQuades Pharmacy, Inc. RI HMEMcQuade's Pharmacy, Inc. CT HMEMed Star Medical Supply LLC TX HME, MSPMed-Air, Inc. VA CRCS, Fitter,

HME, RTSMedcare Health Inc. CA HME, RTSMed-Care Pharmacy, Inc. (1 branch) FL Fitter, HME, MSPMedeasy Inc. GA HMEMedequip Health Corp GA Fitter, HMEMed-Equip Healthcare Supply, Inc. MA HMEMedical Care Consultants GA CRCS, HME,

MSPMedical Center Home Care, LLC NC CRCS, HMEMedical Equipment Specialists, LLC WI CRCS, HMEMedical Equipment Specialists, LLC FL HMEMedical Park Pharmacy Inc. NY Fitter, HME, MSPMedical Supply Company of Illinois, LLC IL MSPMedical Supply, Inc. PA MSPMedical Support Services, Inc. NC MSPMedicine Chest Medical Supply (1 branch)

TX HME, MSP

Mediforce, LLC TX Fitter, HMEMediRx, Inc. KS Fitter, HMEMed-Response, Inc. (5 branches) WV CRCS, Fitter,

HME, RTSMedshare, Inc. NC HME, MSP, RTSMeera Inc. NJ HME, MSP, RXMerchant Home Medical Services, LLC GA HMEMetropharm, Inc. NY MSPMetz Medical, Inc. WI CRCS, HMEMichelle J. Trevino TX HMEMiddle TN Pharmacy Services, LLC TN RXMid-State Investments, LLC KY Fitter, HME



Mid-Valley Health Services, Inc. CA RXMiller's of Wyckoff, Inc. NJ HMEMMS of Oklahoma City, Inc. (1 branch) OK HME, RTSMobility Living, Inc. OK Fitter, MSPMobley Drugs, Inc. SC CRCS, Fitter,

HMEMohawk Valley Home Care, LLC NY HME, MSPMonterey Care Center, LP TX HMEMorkin Companies Inc. TX HMEMountain Comprehensive Health Corporation

KY HME

Mountain Valley Home Medical Equipment, Inc.

UT HME

MPA Pharmaceuticals PA HMEMRB Acquisition Corporation (1 branch) FL HME, RTSMs Artesia 742, Inc. CA HMEMt. Vernon Community Pharmacy, Inc. IL CRCS, HME, RTSMurray DME OK HMENational Durable Medical Supply, Inc. TX HMENational Medical Supply CO HMENationwide Community Healthcare, Inc. OH HHNeb-Meds Inc. TX CRCS, HMENelson's Pharmacy, Inc. CT HME, MSPNettie D. LLC MD Fitter, HME, MSPNevins Drugs, Inc. NY HMENew Age Pulmonary Services KY HMENew Choices, Inc. IA HHNew Haven Home Health Care Inc. IL HHNew Lucy's Pharmacy NJ HME, MSPNew Ronson Drug, Inc. NY HMENorbrook Medical Equipment and Supplies, Inc.

MD HME, MSP

North Coast Home Care, Inc. (3 branches)

OR Fitter, HME, MSP, RTS

Northside Pharmacy Corp. NY HMENorthwest Health Systems, Inc. WA HME, MSPNorthwest Medical, Inc. (4 branches) OR HMENorthwood, Inc. MI HMENostrand Houses Pharmacy, LLC NY MSPNurse On Call, Inc. (17 branches) FL HHNY Drugs, Inc. NY HME, MSPOasis Home Health Care AZ HH, IRNOhley Home Medical, LLC IL CRCS, HMEOKSL,LLC GA Fitter, HME, MSPOLFF Inc. (2 branches) TX HHOmega Pharmacy, Inc. NY HMEOmni Diabetes Care, LLC TN Fitter, MSPOPHELLO Medical Equipment TN HMEOptimal Rehab, Inc. CA HMEOrr Medical, LLC KY HME, MSP

OrthAssist, LLC IL MSPOrthofi t, Inc. VA Fitter, HMEOrthofi x, Inc. TX MSPOutreach Medical Supplies, Inc. (2 branches)

TN CRCS, HME

Oxford Pharmacy CT MSPOxyCare Plus, Inc. (2 branches) MS CRCS, HME,

MSPOxygen For You, Inc. UT HME, MSPOxygen Support Systems, Inc. (4 branches)

NJ CRCS, HME

P & H Discount Pharmacy, Inc. SC HME, MSPPacifi c Medical Equipment Supply Inc. NC HMEPalm Gate Pharmacy. Inc. NY HME, MSPPalmer Drugs, LLC TN MSPParker Road Drugs, Inc. (2 branches) SC CRCS, HME,

MSPParrish Home Medical, Inc. SC CRCS, HME, RTSPassaic Community Pharmacy NJ HME, MSPPatient Support Services, Inc. TX HME, MSPPeaks and Plains, Inc. (2 branches) WA Fitter, HME, MSPPerry Memorial Hospital IL HME, MSPPickens County Medical Center AL HME, MSPPine Island Diabetic Supply, Inc. FL Fitter, MSPPittsburg Nursing Center LP TX HMEPolyclinic Pharmacy (1 branch) IL Fitter, HMEPrecision Health Care, Inc. TX HMEPrecision Health Services, Inc. (1 branch)

UT HME

Premier Home Health Systems Inc. FL HHPremier Point Home Health, NFP IL HHPrentke Romich Company OH MSPPrescriptions Plus Inc. FL MSPPrimary Home Health Care Inc. CO HHPrIncess Home Health Agency FL HHPriority Medical Equipment TX HME, MSPProfessional Medical Supply L.L.C. KY Fitter, HMEProfessional Solutions Home Health Agency

FL HH

Progressive Therapy, Inc. AL Fitter, MSPProline Medical Consultants, Inc. (1 branch)

GA HME, MSP

ProMed DME, Inc. CA HME, RTSPro-Med Home Medical Equipment, Inc. VA HMEProSource Medical Equipment & Supplies, Inc.

OK HME

Pulmonary Associates, Inc. (2 branches)

WV Fitter, HME

Quality Provider Services, Inc. KY MSPR. O. R. Madison Pharmacy Inc. NY HMERandy W. Sperring FL HME



Raymond D. Jones NC HME, MSPRed Hook Pharmacy Corp NY MSPRed Med, LLC OK HMERegency Nursing Center Partners of Edinburg, Ltd.

TX MSP

Regency Nursing Center Partners of Elgin, Ltd

TX MSP

Regency Nursing Center Partners of Harlingen, LTD

TX MSP

Regency Nursing Center Partners of Kingsville, LTD.

TX MSP

Regency Nursing Center Partners of Pearsall, Ltd

TX MSP

Regency Nursing Center Partners of Port Arthur-Golden Triangle, LTD

TX MSP

Regency Nursing Center Partners of Port Lavaca, Ltd.

TX MSP

Regency Nursing Center Partners of Weslaco, Ltd.

TX MSP

Regency Nursing Center Partners of Wharton, Ltd

TX MSP

Regency Nursing Center Partners of Yoakum, Ltd.

TX MSP

Rehabilitation Equipment Associates, Inc.

NH HME, RTS

Renaissance Medical, LLC (2 branches) KY HMEResident Shoppers Service, Inc. NY FitterRespicare Inc. GA HME, MSPRespiratory Care Associates VA CRCS, HMERespiratory Equipment & Supply, Inc. OH HMERespiratory Specialties VA MSPRespiratory Therapist Home Medical (1 branch)

LA HME

Respiratory Therapy Services, LLC WV HMERest Easy Medical Inc. CA HMERest E-Z DME, Inc. CA HMERhonda A. Tawwater TN HME, MSPRich's Drug Store, Inc. AL MSPRiver Oaks Care Center, LP TX HMERobert G Montgomery CA HMERosenberg Health and Rehabilitation Center, LP

TX HME

RTA Pediatric Care, Inc. (1 branch) NJ HMERX @ Home, LLC WV RXS & N Pharmacy Corporation NY MSPS & S Pharmaceutical Services AL Fitter, MSPSALCAP Inc. NJ HMESamy Nursing Corp. FL HHSansbury Medical Equipment Inc. NY HMESeabreeze Pharmacy & Medical Supply Inc.

NY HME, MSP

Selina D Salinas Invest TX HME, MSPSeneca Home Health LLC PA HME

Senior Home Health Care, Inc. (11 branches)

MI CRCS, HME, RX

Sentric, Inc. NC HMESentry Home Health Services, Inc. CA HHSequon Inc. (1 branch) MD HME, RTSSeybridge Pharmacy, Inc. CT MSPShalom Family Inc. CO HME, MSPShiloh Medical Supplies DME, LLC TX HME, MSPSiskiyou Pharmacy Services, Inc. CA Fitter, HMESisson Medical Products, LLC TX HMESkilled Care, Inc. FL HHSky Pharmacy, LLC NY HMESky-High Window Works TX Fitter, HMESkyline Medical Equipment LLC KY HME, MSPSleep Safe, LLC (1 branch) OK HMESleep Solutions Inc. MI HMESmith Drugs of Forest City, Inc. NC RXSommet Home Care, Inc. FL HHSorcon, Inc. AL HME, RXSorkin's Rx, Ltd. NY MSP, RXSound Sleep Solutions, Inc. WA CRCS, HMESouthbrooke Manor Nursing and Rehabilitation Center, Inc.

TX MSP

Southeast Hospice Equipment Company, Inc. (3 branches)

AL HME

Southeastern Health Plus, Inc. SC HME, RTSSouthern Pharmaceutical Corporation (12 branches)

MS HME, MSP, RX

Southern Rural Healthcare Consortium (3 branches)

AL HH, IRN

Spartan Stores, Inc. (65 branches) MI MSPSpecialized Mobility, LLC SC HME, MSPSpectrum Home Care OH HHSSM Health Businesses owning and operating SSM Home Care (11 branches)

MO HH, Hosp, IRN, PDA, PDRN, RX

Staff Medical Supply, Inc. NY HMEStandard Medical Equipment & Corp. MS HMEStandup Mobility LLC KS MSPStat Gas Services, Inc. VA HME, MSPState Home Health Agency, Ltd. IL HHSteinway Pharmacy Corp. NY HMEStellar Home Health Care, Inc. IL HHSteven Douglas NC HMESteve's Discount Drugs, Inc. AL HME, MSPStewart Pharmacy Inc. TN HMEStewart-Johnston, Inc. (1 branch) LA HME, MSP, RXStonebridge Distribution, Inc. (2 branches)

NY MSP

Summit Medical Supply, LLC VA HME, MSPSummit Mobility, L.L.C. CO HME, MSP


Sumter Medical Supplies, Inc. SC HMESun Medical, Ltd. VA HME, RTSSunbelt Medical Resources SC MSPSunshine Infusion Services, Inc. IL RXSuperior Medical Equipment, Inc. IL HMESuperior Medical Supplies, Inc. IL HMESurry County Home Health NC HHT & C Flynn's Pharmacy, Inc. MA CRCS, Fitter,

HMET & K Home Medical, Inc. KY HMETender Hearts Home Health, LLC VA CRCS, HMETender Loving Care Health Care Services of West Virginia, L.L.C.

OH HH

Tendra Home Health, Inc. FL HHTexas D.M.E, Inc. TX Fitter, HME,

MSP, RTSTexoma Medical Services, Inc. (10 branches)

OK Fitter, HME

The Alliance Foundation of Florida- Indigo Manor, LLC (1 branch)

FL Fitter, HME, MSP, RTS

The Apothecary Drugs, Inc. MI HME, MSPThe Claridge at South Shore, Inc. IL MSPThe Claridge of Cicero, Inc. IL MSPThe Eudoxia Corp FL HHThe Medical Specialty Shoppe TX Fitter, HMEThe Medicine Centre CT MSPThe Medicine Centre Sr. Care LLC CT MSPThe Medicine Centre/Bordonaro's CT MSPThe Mustard Seed LLC Medical Equipment & Supplies

TX HME

The Renaissance at Beverly, Inc. IL MSPThe Renaissance at Hillside, Inc. IL MSPThe Uniform Shop, Inc. AL Fitter, HMETherapeutic Specialties, Inc. MO HME, MSP, RTSTop Care Pharmacy Corp. NY HMETotal Home Care Palm Beach LLC FL HHTotal Home Health Care, Inc. PA Fitter, HME,

MSPTotal Respiratory Medications, Inc. AL RXTown Drug at Broadway, Inc. NY HMETrinity Healthcare, Inc. IN HH, PDA, PDRNTrinity Home Medical Equipment, Inc. IL CRCS, HMETrinity Infusion, Inc. NC HH, IRN, RXTropical Home Healthcare FL HHTwin City Pharmacy, Inc. NJ HME, MSPTwin Pharmacy, Inc. CA MSPTwin Tier Physicians Home Care NY HMEUCH Home Health, Inc. FL HHUnited Nursing Home Health FL HHUnited Pharmacy Services GA RX

United Rehab Specialists, Inc. (1 branch)

TX HME, MSP, RTS

USA Medical Group, Inc. FL HMEV Pharmacy LLC NY MSPValley Pharmacy NJ HME, MSPVennus Home Health, Inc. FL HHVentus Home Health FL HHVertex Home Care FL HHVillage Apothecary, Inc. AR HME, MSPVirginia Med- Plus, Inc. VA MSPVital Care Home Health Services, Inc. FL HHVladislav Victor Loshkarev TX Fitter, HMEVLV Orange Pharmacy NJ HME, MSPVNA Of St. Luke's Home Health/Hospice, Inc. (3 branches)

PA HH, Hosp

Wakefi eld Medical, Inc. NC HMEWalker Home Medical, Inc. (1 branch) GA HMEWal-Mart Inc. (4,189 branches) AR HME, MSPWalson, Inc. (1 branch) TX CRCS, Fitter,

HME, RTSWashington Medical Equipment, Inc. PA Fitter, HME,

MSPWater Walkers, LLC MI HMEWatkins Pharmacy & Surgical Supply Corp.

MI Fitter, HME, MSP

Wellington Healthcare Billing, L. P. GA MSPWestern CPAP Supply, LLC (1 branch) NE HMEWestland Home Care Services, Inc. FL HHWheelcare of Tennessee, LLC TN MSPWhitney Health Care Service, Inc. (5 branches)

MI HME, MSP

Windsor Nursing Center Partners of Brownsville, Ltd

TX MSP

Windsor Nursing Center Partners of Corpus Christi,Ltd.

TX MSP

Windsor Nursing Center Partners of Eagle Pass, Ltd

TX MSP

Windsor Nursing Center Partners of Hallettsville, LTD.

TX MSP

Windsor Nursing Center Partners of Rio Grande City, Ltd.

TX MSP

Winslette Pharmacy GA MSP, RXWisdom Health Care Services CA HHWisdom Medical Supply TX HMEZiogas Medical Supplies Plus, LLC CT HMEZion Medical Supply TX HME



The accreditation surveys for sleep labs are scheduled and announced in order to allow observation of an initial patient set-up and are conducted by a sleep specialist.

Since the program was announced earlier this year, ACHC has conducted several beta tests with sleep labs across the country to ensure the standards and the accreditation process would be conducted at the highest level of quality that ACHC accredited providers have come to expect. The initial sleep labs that went through the program found the process to be very user-friendly, with standards that were easy to understand and also promoted better patient care. The labs were very appreciative of ACHC’s focus to complete the accreditation process in a timely fashion.

“The ACHC Sleep Lab Program is an innovative approach to accreditation, focused on patient care and outcomes of the sleep testing process," said Tim Safley, HME and Sleep Manager. "The program began by bringing sleep professionals together to develop an accreditation process that is focused on the patient”.

ACHC’s mission is to help their customers succeed and ultimately improve the quality of care being provided for the patients. ACHC consistently aims to improve its programs and services for

providers through innovation and concern for the entire health care continuum. Due to the growing need of sleep lab regulation and accreditation, a sleep lab program was the next progression for ACHC.

The sleep lab accreditation process includes the Preliminary Evidence Report (PER), which is a compilation of the company’s policies and procedures matched to ACHC’s sleep lab accreditation standards. The company submits their PER, application and deposit, then the survey is arranged in order to allow for actual patient observation. Prior to the survey, the PER Desk Review is sent to the provider so any corrections to policies may be made ahead of time. This ensures the company is not

only compliant, but is also providing excellent patient care.

ACHC is currently accepting applications for Sleep Lab accreditation. The application and standards are available at www.achc.org.


ACHC Sleep Lab Accreditation(Continued from Page 1 )

http://www.healthcareag.com/

Visit Us OnlineVisit Us Online Visit ACHC.org for information on finding us!

ACHC introduces the Home Health & Hospice Educator, a brand new e-newsletter for the home health and hospice provider. The HH & Hospice Educator will be distributed quarterly and feature relevant articles by experts in both the home health and hospice industry. It will contain beneficial information including educational tracks, archives and links for more information.

Home Health & Hospice

Educator

Would you like to receive your Surveyor Newsletter, the NEW Home Health & Hospice Educator, the HME Educator, press releases, workshop information and other important news from ACHC? Sign up at achc.org- simply click “E-News Sign-up”. From there you can customize the type of information you are interested in receiving. It’s quick, easy and your information stays private. Sign up for any or all of these TODAY!

Sign up to start receiving your E-News TODAY!

Visit ACHC.org and click E-News Sign-up

E-NEWS SIGN-UP ACHC.org


Wal-Mart Chooses ACHC(Continued from Page 1 )

The company’s corporate offices were visited by a team of ACHC surveyors in May and successfully

met all accreditation requirements. In the months ahead there will be unannounced visits to hundreds of retail units around the country to validate system wide compliance with standards.

Tim Safley, HME and Sleep Manager, commented, “The Wal-Mart accreditation team has been serious and energetic to comply with the Medicare Quality Standards and ACHC requirements throughout their preparation phase. For such a large company, they have been impressive in their deployment of information to their workforce”.

ACHC is an independent, private, non-profit 501(c)(3) corporation established in 1986. The demand for ACHC to expand into other health care accrediting arenas has led to the development of standards for home based and alternative site health care services. The core programs include, but are not limited to, home health, pharmacy based programs, home medical equipment and hospice.

http://www.facebook.com/pages/Accreditation-Commission-for-Health-Care/100612974240?ref=nf

http://twitter.com/achc

http://achc.wordpress.com/

http://www.linkedin.com/groups?home=&gid=2177628&trk=anet_ug_hm

http://www.achc.org/news_newsletter_signup.php

Brittany Bouwer, Accreditation SupervisorBrittany began her career with ACHC in 2008 as an account manager, and recently was promoted to Accreditation Supervisor. She oversees the accreditation department and all aspects of the accreditation process. Working together with the account managers, Brittany’s

mission is to provide excellent customer service and exceed expectations throughout the entire process.

“I love coming to work each day knowing that what we do at ACHC has a positive impact on people’s lives," Brittany says. "It is my job to help facilitate the accreditation process for providers, but it ultimately is for the patient”.

Brittany is a graduate of East Carolina University where she received her Bachelor’s Degree in Business Management. Outside of the office, Brittany enjoys boating and spending time with her husband and three dogs.

Aimee Brothers, Account ManagerAimee joined ACHC as an Account Manager in November 2007. Prior to joining the ACHC staff, she served in various positions at the Association for Home & Hospice Care of NC, Inc. She has a passion for working with non-profit health care organizations and strives to uphold the goal of continued excellence in customer service. As the new Sleep Account

Manager, she hopes that her contributions will aid in raising the standards in another field of health care.

Aimee lives in Knightdale, NC with her husband Jason. They have two beautiful daughters, Haley and Lauren. They enjoy outdoor activities such as camping and spending time at the beach.

UPCOMINGEXHIBITIONS

New Hampshire Hospice & Palliative Care Organization

October 7 | Bedford, NH

National Association for Home Care & Hospice October 11-14 | Los Angeles, CA

MedTrade FallOctober 13-15 | Atlanta, GA

Oklahoma Hospice & Palliative Care AssociationOctober 20-21 | Tulsa, OK

NY State Association of Health Care ProvidersOctober 27-29 | Albany, NY

Hospice and Palliative Care Association of IowaOctober 28-29 | Ames, IA

HCA Clinical and Technology ConferenceNovember 4-5 | Albany, NY

The Connecticut Association for Home Care & Hospice

November 5 | Plantsville, CT

Bellin Health Systems Sleep Medicine Conference November 5 | Green Bay, WI

Complete Patient Records Plus (CPR+)November 6-8 | Albuquerque, NM

Tennessee Association for Home CareNovember 8-10 | Gatlinburg, TN

Midwest Center for Home, Hospice & Palliative Care Education

November 11-13 | Columbus, OH

California Hospice & Palliative Care AssociationNovember 12-14 | San Francisco, CA

7th Annual Updates in Sleep MedicineNovember 13-14 | St. Louis, MO

California Sleep Society 2nd Educational MeetingNovember 14-15 | Burlingame, CA

American Association of Respiratory CareDecember 5-8 | San Antonio, TX

Private Duty Home Care AssociationJanuary 24-26 | Phoenix, AZ

MEET YOUR Staff


Kimberly Martin, Account ManagerKimberly joined ACHC as an Account Manager in 2007 working with Home Health and DMEPOS providers to improve patient care and customer satisfaction. In addition to being an account manager, she is now responsible for scheduling all the accreditation surveys for DMEPOS customers. She has successfully

scheduled over 1,200 surveys in just three months, before the CMS deadline in September 2009.

Prior to her employment at ACHC, Kimberly received her Bachelor’s Degree in Visual Communications from Mount Olive College. Her hobbies include spending time with her family, daydreaming of the beach and reading suspense novels.

Affordable Health CareConsultantsWe provide cost effective services for:

� Home Medical Equipment (HME)� Home Health Care� Clinical Respiratory Care� Pharmacy Providers� Rehab Technology Suppliers� Orthrotic and Fitter Service Providers� Medical Supply Providers

Services Provided

� Policy and Procedure Manuals� Accreditation Assistance� Benchmarking� Compliance Audits� Mock Surveys� Start Up Assistance� Financial AR Consultation� Competitive Bidding Application Assistant

Contact AHCC at: (919) 368-5565www.ahcc.come-mail: [email protected]


Accreditation Workshop Hosted by: Illinois Homecare Council (IHCC)

October 28 | Chicago, IL- Home Health

October 29 | Chicago, IL- Hospice

Please contact IHCC for more details and registration information at ilhomecare.org or 217-753-4422

ACHC is conducting accreditation workshops for Home Health Agencies and Hospices who are preparing for Medicare Certification and/or Accreditation. These workshops will lead your agency through the entire ACHC accreditation process.

Get Prepared for Accreditation and Medicare Certification!

ACHC offers discounts to members of the following groups

• HME Providers

• Kinray

• McKesson Corporation

• Medline Industries

• Northwood, Inc.

• ProClaim

• SCMESA

• VGM

• Amerisource Bergen

• Burlington Drug Company

• D.A.B.G.

• DME Train (Aspirant)

• Electronic Billing Services

• Essentially Women

• Grove Medical, Inc.

• HD Smith Wholesale Drug Co.

Want to be an ACHC Surveyor? We are currently recruiting Home Health & Hospice surveyors. New surveyor training is scheduled on an as-needed basis. If you would like to become an ACHC Surveyor, please send your resume & letter of interest to the e-mail or postal address below. We will notify all qualified candidates as soon as the next training is scheduled.

Accreditation Commission for Health Care, Inc.Attn: Sr. VP of Clinical Compliance & Accreditation4700 Falls of Neuse Rd., Suite 280Raleigh, NC [email protected]: 919-785-1214Fax: 919-785-3011

http://ahcc.com/

4700 Falls of Neuse Road, Suite 280Raleigh, NC 27609919-785-1214 | www.achc.org

Non-Profit Org.U.S. Postage

PAIDRaleigh, NC

Permit No. 525

®

“Simplify the Process”

1-877-287-1894www.SolutionsForCare.net

in all aspects of operations.

Nancy Allen RN, BSN, CMC, CFormer State Surveyor, Medicare Hearing Officer and Author of

Survivor! Ten Practical Steps to Survey Survival

Preparing for Accreditation

Accreditation Start-upsMock Surveys (Accreditation, State & Federal Inspections, etc.)Representation during survey process (if desired)

Operations, Systems Analysis and on-going quality assuranceDue Diligence for AcquisitionsPlan of CorrectionsPolicy and Procedure ManualsMarketing Strategy

Consulting

Our mission is to successfully guide companies through the accreditation process, eliminate

the stress, wasted resources and compliance

http://solutionsforcare.net/

surveyor fall 2009 final - achc fall 2009.pdf · 2007-2008 fiscal year, we scored a 93% in customer...

Documents