surveymonkey basics (techcamp presentation 5-12-12)
DESCRIPTION
An instructional presentation with screen captures and tips, designed to help novices create and launch a survey using SurveyMonkey. Originally presented May 12, 2012 at TechCamp Memphis.TRANSCRIPT
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SurveyMonkeyBasics
How to use this free, easy tool to listen to your customers
Presented 5/12/12 at TechCamp Memphis by Tom Logue (@tomblogue)
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Agenda• Why SurveyMonkey?
• Making a Survey
• Previewing
• Collecting Data
• Analyzing Responses
• Now What?
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Why SurveyMonkey?
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Why SurveyMonkey?• It’s free (or cheap)
• It’s easy for you
• It’s easy for your customers
• It’s fast
• It’s turnkey
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Let’s make a survey!
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Home Page
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Sign In
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My Surveys
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Name The Survey
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Get Started
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Choose a Theme
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Choose a Theme
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Start Adding Questions
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Choose Question Type
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Sample Question Type
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Sample Question Type
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Sample Question Type
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Sample Question Type
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Sample Question Type
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Sample Question Type
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Sample Question Type
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Sample Question Type
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Sample Question Type
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Sample Question Type
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Sample Question Type
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Sample Question Type
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What questions should I ask?
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Question Bank
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Sample Category
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Sample Category
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Customer Feedback
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Customer Satisfaction
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Customize Text
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Another example
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TechCamp Survey
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TechCamp Survey
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TechCamp Survey
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TechCamp Survey
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Preview your survey
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Select Preview
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Run Through Survey
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Run Through Survey
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Collecting data
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Send Survey
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Collection Type
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Customize Name ($)
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Customize Name ($)
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Customize Name ($)
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Collector Settings
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Restrictions
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Get the word out!
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Boosting Participation
• Goal: Find the right people
and get as many of them as
you can to take the survey
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Boosting Participation
• Communicate objectives
• Use multiple approaches
• Offer incentives
• Show results
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Analyzing responses
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Summary Overview
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Browse by Respondent
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Filter Respondents
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Crosstabs
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Setting a Crosstab
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Using Crosstabs
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Advanced Options
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Now what?
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Getting Started• Create an account
• Practice
• Start small
• Start internally
• Learn from others
• Involve your customers
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Survey Tips• The shorter the better
• Stay focused
• Be objective
• Think ahead
• Capture a profile
• Have a catch-all
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Questions?
Presented 5/12/12 at TechCamp Memphis by Tom Logue (@tomblogue)