survey: it is everywhere (it professionals’ perspective, global)

Survey: IT is EverywhereIT Professionals’ Perspective - Global

© 2016 SOLARWINDS WORLDWIDE, LLC. ALL RIGHTS RESERVED. 2

Overview

This survey, done in support of IT Professionals Day 2016, is one of two designed to showcase how the realm of IT is expanding beyond the traditional borders of company-owned devices and on-premises technology, thereby placing greater demand on IT professionals to manage technology outside their traditional scope of control. This new demand should subsequently drive a greater appreciation for IT professionals and the important role they play.

The survey was fielded by SolarWinds in July 2016 and yielded responses from 242 employed IT professionals from across the globe.

3

Results

• Question 1: Comparing today versus 10 years ago, how would you describe the demand/expectations placed on you to support and ensure the performance of employee-owned devices that end users connect to the corporate network?

o Answered: 242o Skipped: 34

© 2016 SOLARWINDS WORLDWIDE, LLC. ALL RIGHTS RESERVED.

4

Results

• Question 2: Comparing today versus 10 years ago, how would you describe the control you have over the number and type of devices end users connect to the corporate network?



5

Results

• Question 3: How often do you actually provide technical support for end users’ personally-owned devices connected to the corporate network?



6

Results

• Question 4: What difference do you see, if any, in the time to resolution end users expect for technical issues related to company-owned devices and technology versus personally-owned devices and technology?



7

Results

• Question 5: How often do you provide technical support for end users who are using work-related applications and other resources outside the office (i.e., working remotely)?



8

Results

• Question 6: What difference do you see, if any, in the time to resolution end users expect for technical issues related to work-related applications and other technology resources while they are working in the office versus while they are working outside the office (i.e., working remotely)?



9

Results

• Question 7: Does your organization permit/facilitate the use of SaaS or otherwise cloud-based applications and services (e.g., Dropbox®, Google® Drive, Salesforce®, etc.) by end users?



10

Results

• Question 8: What difference do you see, if any, in the time to resolution end users expect from you as a company-employed IT professional for technical issues related to local applications and services versus SaaS or otherwise cloud-based applications and services (e.g., Dropbox, Google Drive, Salesforce, etc.)?



11

Results

• Question 9: How often do end users in your organization use non-IT-sanctioned SaaS or otherwise cloud-based applications (e.g., Dropbox, Google Drive, iTunes®, etc.) at work (please estimate)?



12

Results

• Question 10: How often do you provide technical support for non-IT-sanctioned SaaS or otherwise cloud-based applications (e.g., Dropbox, Google Drive, iTunes, etc.) used by end users in your organization?



13

Results

• Question 11: If you had one wish to make your job more enjoyable, which of the following would you choose?



14

The SolarWinds and SolarWinds & Design marks are the exclusive property of SolarWinds Worldwide, LLC and its affiliates, are registered with the U.S. Patent and Trademark Office, and may be registered or pending registration in other countries. All other SolarWinds trademarks, service marks, and logos may be common law marks, registered or pending registration in the United States or in other countries. All other trademarks mentioned herein are used for identification purposes only and may be or are trademarks or registered trademarks of their respective companies.


survey: it is everywhere (it professionals’ perspective, global)

Technology