supporting microsoft office in an enterprise environment will brandt sr technical lead microsoft...
TRANSCRIPT
Supporting Microsoft Office in an Enterprise Environment
Will BrandtSr Technical LeadMicrosoft Corporation
OSP303
Agenda
Outlook• General Troubleshooting• Calendar• Connectivity• OCAT
Word
Excel
PowerPoint
Q&A
General Troubleshooting, Calendar, Connectivity, OCAT
Outlook
General Troubleshooting - Outlook
Types of IssuesCrashesHangsError MessagesUnexpected Behavior
Profile TestingNewCached vs. Online
Add-in TroubleshootingSafe ModeProcess Explorer
SwitchesSafeCleanviewsCleanreminders
demo
Will BrandtSr Technical LeadMicrosoft
Outlook Profile and Add-In Troubleshooting
Calendar - Outlook
Most Common Type of Issue in SupportMissing, Duplicate, Time Change
Best PracticesMobile Devices
Keep Exchange UpdatedKeep Devices UpdatedCurrent issues with Microsoft Exchange ActiveSync and third-party devices: http://support.microsoft.com/kb/2563324
End Dates for Recurring MeetingsDelegates
Who Can Act on an ItemLimit Total NumberVersions of the Outlook Client
CalCheck - Outlook
Available at http://calcheck.codeplex.comOpens the default calendar for given profile (controllable via switch)Checks for known problemsPermission problems
No Organizer emailNo dispidRecurring Property (won’t show in Day/Week/Month view)
Switches-A (Output all calendar items to Calcheck.CSV)-S (Process Entire Server Unless Mailbox is Specified)-R (Put a Report Message in the Inbox with the Calcheck.log file)-? (Display CalCheck help and all switches)
demo
Will BrandtSr Technical LeadMicrosoft
CalCheck
Connectivity - Outlook
AutoDiscover – It’s more than just the mailboxAvailabilityOOFOABAuto-Mapped Mailboxes
Connection StatusActive Exchange Connections
Remote Connectivity Analyzerhttps://www.testexchangeconnectivity.com/
demo
Will BrandtSr Technical LeadMicrosoft
Outlook Connectivity Troubleshooting
OCAT - Outlook
Microsoft Outlook Configuration Analyzer Toolhttp://www.microsoft.com/en-us/download/details.aspx?id=28806 Provides Detailed Report of current Outlook ProfileHighlights known problems
V2 Automatically Updates Rules Used for Data Analysis
Runs CalCheckUseful for Data Collection by Help Desk Personnel
Generates an XML file that is portable across machines
Follow OCAT on Twitter: http://twitter.com/ms_ocat
Will BrandtSr Technical LeadMicrosoft
OCAT
General Troubleshooting
Word
Troubleshooting - Word
Types of IssuesPrint IssuesLayoutStylesFormatting IssuesUnable to Open Document
TemplatesNormal.dotmEvery document has a template attached
Print DriversMore than just printing
Add-insRecovering Text from Corrupt Documents
Will BrandtSr Technical LeadMicrosoft
Word Troubleshooting
General Troubleshooting
Excel
Troubleshooting - Excel
Save Issues (User Specific)How Excel SavesNecessary permissions
Read – To read existing file on openWrite – To write temp fileDelete – To delete original fileModify – To rename the temp file
NetworkCopy localBe aware of antivirus, backup software, etc
Troubleshooting - Excel
File Specific IssuesFormulas do not Calculate ProperlyErratic BehaviorCrashes
PerformanceFormulas and Macros that reference entire columnsAbundance of Objects
Round-tripping Troubleshoot common problem areas
ShapesStylesDefined namesExcel in a new shell
Opening multiple instances
Will BrandtSr Technical LeadMicrosoft
Excel Troubleshooting
General Troubleshooting
PowerPoint
Troubleshooting - PowerPoint
Slide MastersControl Available Layouts and Applied FormattingCan cause unexpected formatting to be applied
Recovering Corrupt SlidesInsert Slides from FileDivide and ConquerRecover from XML
Selection and Visibility
Will BrandtSr Technical LeadMicrosoft
PowerPoint Troubleshooting
Resources
CalCheck: http://calcheck.codeplex.com/
MFCMapi/MrMapi: http://mfcmapi.codeplex.com/
Process Explorer: http://technet.microsoft.com/en-us/sysinternals/bb896653
OCAT: http://www.microsoft.com/en-us/download/details.aspx?id=28806
Follow OCAT on Twitter: http://twitter.com/ms_ocat
Outlook Switches: http://office.microsoft.com/en-us/outlook-help/command-line-switches-for-outlook-2010-HP010354956.aspx
Remote Connectivity Analyzer: https://www.testexchangeconnectivity.com/
Current issues with Microsoft Exchange ActiveSync and third-party devices: http://support.microsoft.com/kb/2563324
OSP Related ContentCode Title Schedule
OSP221 Microsoft Office 365 for Enterprises6/26/2012 16:30
OSP222 Empowering Small Businesses: Microsoft Office 365 P-Suite6/27/2012 10:15
OSP305 The Modern Compatibility Process to Accelerate Microsoft Office Deployment6/27/2012 12:00
OSP224 Microsoft Office 365 Management and Deployment6/27/2012 17:00
OSP321 Active Directory Integration with Microsoft Office 3656/28/2012 8:30
OSP303 Supporting Microsoft Office in an Enterprise Environment6/28/2012 12:00
OSP302 Building Integrated Microsoft Office 365, SharePoint Online, and Office Solutions Using BCS and LOB Data6/28/2012 14:45
OSP340 Office Deployment – Notes from the Field6/28/2012 16:30
OSP323 Microsoft Office 365 Security, Privacy, and Trust6/29/2012 8:30
OSP324 Microsoft Office 365 Service Reliability and Disaster Recovery6/29/2012 10:15
OSP350 Office 365 – evaluating, Deploying & Migrating – Notes from the field6/29/2012 13:00
OSP223 Microsoft Office 365 for Education6/29/2012 14:45
Related Resources
Office 365 TechCenter: technet.microsoft.com/Office365
Office Client TechCenter: technet.microsoft.com/officeOffice, Office 365 and SharePoint Demo Area Includes:
Office 365 IT Pro Command CenterOffice 365 Data Center Exhibit
Resources
Connect. Share. Discuss.
http://europe.msteched.com
Learning
Microsoft Certification & Training Resources
www.microsoft.com/learning
TechNet
Resources for IT Professionals
http://microsoft.com/technet
Resources for Developers
http://microsoft.com/msdn
Evaluations
http://europe.msteched.com/sessions
Submit your evals online
© 2012 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to
be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS
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