Supporting

Calgary families

at the end of life

and during times

of grief

for 31 years.

2010/2011 Annual Report

2

From the Chair and

Executive Director

Hospice Calgary – Care. Hope. Compassion.

At Hospice Calgary, we believe in helping people live life to its fullest. As you

read through the Annual Report, you’ll see that these words have been put into

action, day after day, by our dedicated staff and volunteers.

Clients—your neighbours, colleagues, perhaps family members��tell us that

they are profoundly impacted by the compassion found at Hospice Calgary. At a

time when people feel overwhelmed, they come to us for support. By giving voice

to the reality of facing death, people tell us they are better able to

embrace life. This year’s Annual Report includes two very personal stories from

past clients who share their voice with you.

Hospice Calgary works hard to create an environment where genuine caring,

hope and compassion can thrive. Whether meeting with a teen whose mother

died in a car accident, counselling in the home with a child whose father has

cancer, or providing 24-hour care to a grandmother at Rosedale Hospice, our

staff are honoured to provide guidance and support.

As we reflect back on the past year and plan for the months ahead, we want to

thank and acknowledge the people who have been the heart and soul of

Hospice Calgary. Thank you to the staff and volunteers for all their hard work; to

the Board for their vision and support; to our donors and funders—who make it all

possible. Most importantly, we want to acknowledge and thank the people who

have turned to Hospice Calgary during difficult times and shared their

experience with us. Thank you all.

Mike Backus Sarah Walker, MSW, RSW

Chair, Board of Directors Executive Director

3

Service Summary 2010-2011

1,673 children, teens and adults received support through Hospice Calgary’s client services including coun-selling, group programs, in-home support and 24-hour hospice care.

Over 1,500 individuals attended Education Centre work-shops, seminars and training conducted by Hospice Calgary staff.

3,175 people participated in counselling or educational programs offered by Hospice Calgary in 2010-2011.

How does Hospice Calgary support a family?

We offer individual and/or family counselling and group programs at the Counselling & Education Centre, as well as anticipatory grief support in hospitals, homes, schools and hospices.

The counselling staff provided 1,850 hours of counselling and 600 hours of group support through Kids Club, Dream Catchers, Living with Cancer, and Caregiver Support programs.

Rosedale Hospice provided 24-hour care to 490 patients and family members.

Hospice Calgary Volunteers - Our Lifeline

391 volunteers provided a total of 14,433 volunteers hours. 141 direct service volunteers supported individuals and families. 250 special event and administrative volunteers made our work possible.

Sharing the Knowledge to Benefit the Community

Staff made 50 presentations across Alberta to universities, schools and community groups. Hospice Calgary is the only Canadian hospice that is an accredited education provider for social workers and counsellors.

Clients Supported Per Program Area

Child/Youth Family Services: 679 clients total

Community Hospice Services: 504 clients total

Rosedale Hospice: 490 clients total

Individual and family counselling

Supporting palliative cancer patients and their families

Volunteers - our lifeline

Groups for grieving children and teens

4

Derek Hull passed away at Rosedale

Hospice on November 12, 2009.

At Hospice Calgary, we are

here for the whole journey;

providing a continuum of

care that begins during a

palliative diagnosis and

extends beyond bereave-

ment, as long as a family

needs us.

The Living with Cancer

Program supported 51

persons with a palliative

cancer diagnosis and 100

family members during

2010/2011.

Rosedale Hospice, our 7-bed

residence for end-of-life

cancer patients cared for 70

patients and supported 420

family members.

Living with Cancer Program

and Rosedale Hospice

Former client, Gina Hull writes

about her Hospice Calgary experience

Dear Hospice Calgary,

I cannot thank you enough for the Living with Cancer Program. Derek so loved

attending each week. He loved the music, the stories, the laughter and the cama-

raderie. He was so fond of the other participants—the ones he had known for

years and the newcomers. I am so grateful for the kindness, compassion and

friendship we received from Elaine, Marj, all the volunteers, the participants, as

well as the office staff.

Derek and I so enjoyed the annual retreat. We were always aware of the great

effort, manpower and donations needed to arrange the weekend. I was heart-

broken when he could not muster enough energy to attend the last trip, not only

because he would be missing a trip which gave him so much joy, but also as I

came to the realization that the end was nearing. He was admitted to Rosedale a

few weeks later.

At Rosedale Hospice, I cannot stress enough the compassion of the doctors, the

wonderful nursing staff, the chaplain, and the gardeners—each person gave so

much of themselves, and then gave more. Derek had so many visits from the

Hospice Calgary staff, volunteers and ex-volunteers during his time at Rosedale.

He loved those visits—this was so evident in his eyes even towards the end when

he could no longer speak. What a gift you all gave to him.

How can I ever thank you for the cheerful kindness and friendship to Derek and

me over the past year? Your compassion shown to Derek in his final months, as

well as your assistance and guidance to our family was invaluable. I commend

you all for your remarkable dedication. Some people make an indelible mark on

one’s life; you have all certainly made your mark on our lives.

Once again, please accept my sincere gratitude for your loving kindness to

Derek and our family, and for the continued support to me even now.

Sincerely,

Gina Hull

5

I write to thank Hospice Calgary for all the help and support me and my

family have received. I lost my husband to cancer a few years ago. I thought

we were doing okay but became frustrated as I watched my oldest son’s

grades fall and his health decline.

After many tests and months of fear and uncertainty, a kind doctor

recommended grief counselling. He felt that my son’s health problems

stemmed from not going through a proper grief process and getting help when

his father was dying.

One of the staff from the hospital assessed our financial situation and

looked for a program that could help our family. Hospice Calgary put us on a

sliding scale payment. If it wasn’t for the funding they receive from outside

sources we would never have received the help we so desperately needed.

I have since learned each individual grieves differently. We are learning to

look at the pictures and memories of the past and not literally feel

nauseous to our stomachs with sadness. We are learning to look back and see

happy memories. We are still a work in progress.

I am grateful for the help each of my children has received. We are learning

how to continue our lives with hope for the future instead of sadness for what

we have lost.

I regret not seeking help earlier and wish my boys to have a future their

father would have been proud of. Hospice Calgary has created a support that

has made me feel that I am no longer alone with the daunting task of

parenting three children alone.

Thank you for giving me peace, friendship and hope for the future.

Letter from a young mother

Hospice Calgary provides counselling, group programs and in-home support through our Counselling & Education Centre. The Child/Youth and Family team cared for 316 parents/adults, 226 children and 137 teens, providing 1,850 hours of counselling time and 160 hours of group support through Kids Club, and Dream Catchers.

Child/Youth and Family Services

A mother speaks about the difference

Hospice Calgary made for her family

6

On the road again could well be the song that

sums up what my days look like as a Community

Hospice Family Counsellor. My job involves

counselling children in relationships with someone

close to them who lives with a palliative diagnosis.

I usually start with school visits and often finish

with a home visit. Some days I may meet with a

family at a hospital or in a hospice setting. I meet

families where it best suits them.

I usually meet Julianne* at school but this week

she is at home because her mom is dying at a

hospice. When I initially meet with families, my

hope is that time is on our side. Time allows us to

work on building strategies to face the illness and

other stresses in their lives. It also enables the

building of an invaluable, trusting relationship

between myself and the family.

Flexibility and responsiveness are the keys to my work. After a couple of initial family home visits, I may see

a child at school weekly for a few weeks and then we may space out these visits to every two or three weeks

if things are stable at home and there are no other issues and everybody agrees that this is the best plan.

Families also know that I will increase my support again if things

change and their needs are greater. I have seen families twice or even

three times in a week around the time of a death.

My next appointment is out of the city to catch up with Tessa* whose

grandfather died a few weeks ago. We discussed how she is doing

regarding her grandpa and the strategies that work for her right now.

I return to the city for another school visit. Ella* and I have been meet-

ing at school weekly for the past six weeks. Ella’s father died two

months ago and she has struggled before and after his death. Today,

Ella and I looked at the big and little issues that affect her and what

has changed for her since I saw her last.

After my last appointment, I drive with the windows down to boost my

energy before picking up my two lovely boys from daycare. I reflect on

my day and feel good knowing that my job allows me to support my

clients when and where they need me most.

The Community Hospice

Team is specially trained to

provide support and counsel-

ling to families coping with

issues related to a serious

illness or death.

Counsellors meet with adults,

children and families at home,

school, hospital or at Hospice

Calgary’s Counselling and

Education Centre.

In this reporting cycle, the

Community Hospice team

cared for 353 children, teens

and adults.

Nadine Gariepy-Fisk with her boys, Thomas and Oliver

*Client names have been changed.

On the Road with Nadine Gariepy-Fisk

Community Hospice Counsellor

7

Board of Directors

Hospice Calgary Committees: Meetings with a Purpose!

What do end-of-life research, financial dashboards and security systems all have in common? They are all topics of discussion at the eight different Hospice Calgary Board Committees. Board members, community volunteers and staff combine their expertise and resources to align to Hospice Calgary’s Strategic Plan. Thank you to all of our volunteer committee members for the many hours of time, genuine caring and support—we couldn’t do it without you!

Finance Rick Osuna, Chair Mike Backus Mark Hutchison Pat Lee Vera Reid Sarah Walker

Infrastructure Morgan Tingle, Chair Mike Backus Allen Kroeker Doug Rogan Kevin Screpnechuk

Governance Jeanette Nicholls, Chair Mike Backus Mark Hutchison Jeff Vallis Sarah Walker

Marketing and Development Barry Chugg, Chair Mike Backus Lauren Bell Andrea Bosnjak Pat Lee Kristin Pletch Ellen-Anne O’Donnell Sarah Walker

Branding Task Force Maureen Payne, Chair Barry Chugg Colleen Clark Scott Ranson Sarah Walker

Human Resources Bonnie Pascall, Chair Mike Backus Meigan McDonald Ellen-Anne O’Donnell Sarah Walker

Quality Improvement Paula Horky, Chair Mike Backus Sandi Churchill Deanna Koot Elaine Munce Marg Osborne Alison Potter Sarah Walker Margaret Williams

Sustainability Mark Hutchison, Chair Mike Backus Brian Humphreys Sarah Walker

Event Committees

Hike for Hospice Sarah Low-Pike, Chair Lisa Bayliss Mitch Bayliss Nadia Bushnaq

Sandi Churchill Courtenay Hector Paula Horky Pat Lee Judy Wark

Meaning of Life Ellen-Anne O’Donnell, Chair Rhodelle Ireland Pat Lee Sarah Low-Pike Noreen Meyer Sarah Walker

Executive:

Mike Backus, Chair

Jeff Vallis, Past Chair

Mark Hutchison, Vice Chair

Rick Osuna, Treasurer

Jeanette Nicholls, Secretary

Sarah Walker, Executive Director (ex-officio)

Directors:

Lauren Bell

Claudia Cattaneo

Barry Chugg

Paula Horky

Ellen-Anne O’Donnell

Bonnie Pascall

Morgan Tingle

8

Assets 2011 2010

Cash - Unrestricted 617,426 130,961

Cash - Restricted 1,025,499 1,172,285

Accounts Receivable 6,539 1,565

GST Recoverable 10,981 12,794

Prepaid Expenses 4,544 3,444

1,664,989 1,321,049

Capital Assets 4,841,297 4,549,289

6,146,286 5,870,338

Liabilities

Accounts Payable 84,026 26,250

Accrued Payroll 79,662 82,691

Deferred Revenue 34,080 -

Long Term Debt 929,655 1,317,112

1,127,423 1,426,053

Net Assets

Unrestricted 441,722 521,874

Capital Assets 3,551,642 2,750,122

Restricted Funds 1,025,499 1,172,285

5,018,863 4,444,281

6,146,286 5,870,334

Hospice Calgary

Condensed Balance Sheet

Full copies of our audited financial statements are

available upon request.

Our Auditors: Cremers & Elliott

Chartered Accountants

Total

$3,494,000

Program

Administration

$368,000

12% Programs &

Services

$958,000

33%

Rosedale

Hospice

$1,593,000

55%

Total

$2,919,000

Gov’t Grants

$1,402,000

40%

General

Donations

$1,087,000

31%

Program

Specific

Donations

$1,005,000

29%

9

Your partnership enables us to enact our mission to provide families,

caregivers and people at the end-of-life with the utmost care, hope

and compassion. Each gift is important and appreciated. Space

constraints limit us to recognizing donations from individuals,

foundations, corporations and community groups who have made a

donation of $500 or more (including gifts-in-kind).

Special thanks to all our supporters, including those mentioned on

these pages and those who wish to remain anonymous, for their

generosity during the period April 1, 2010 to March 31, 2011.

Friends $500 - $4,999

Anonymous

135482 Canada Inc.

Phyllis Aberle

Acclaim Sandblasting Inc.

After Eight Interiors

Anna Ells Professional Corporation

ARC Financial Corporation

ATCO Group

Attivo Glass & Constructing Ltd.

Mike Backus

Ruth Barker

Bearspaw Lions Club

Lauren & Samuel Bell

Ian Bell

Debbie Blenkhorn

BMO Employee Charitable Foundation Alberta

John Bobenic

Eugenie Bobier

Dorothy Boothman

Marnie Bolin

Bruce F. Burnyeat

Cadillac Fairview Corporation Limited

J. Cairncross

Calgary Decorative Artists

Calgary Flames Foundation

Calgary Heritage Lions Club

Calgary Mountainview Lions Club

Calgary Naval Veterans Association

Calgary Regional Trail Riders

Calgary Southridge Lions Club

Calgary Stampeder Football Club

Canadian Bridge Federation Charitable Foundation

Dana R. Carlsen

Paul & Carla Carr

John S. Chambers

Champion Concrete Cutting (Calgary) Inc.

Richard & Patricia Chernesky

Carol Chittick

Barry Chugg

Gary Coleman

Edward & Laura Connolly

Patrick C. Connors

Catherine Crang

Cremers & Elliott

Larry Cromwell

D.E.U. Corp.

D.V.S. Drywall Contractors Ltd.

Deer Valley Kal Tire Tucker Holdings Ltd.

Dinner Optimist Club of Calgary

Dobbyn Electrical Services Ltd.

Patsy Dyrgas

Elbow River Casino Ltd.

EnCana Corporation

Engineered Air - Resman Community Service

Ensign Energy Services Inc.

Cindy Fehr

May Fennell

Thomas Fernie

Bill & Heather Flaig

Fluor Canada Ltd

Jody Forsyth

George Fotinakis

Charles I. Fraser

Mary Friesen

Paul M. Gagnon

your donations

enable us to help Calgarians achieve

support, hope and well-being through compassionate

end-of-life and bereavement care.

10

James S. Gallagher

Kathleen M. Gallagher

Wayne & Elaine Garrett

Dean P. Geddes

Peter F. Gibson

Colin Glassw

Golden Hills School Division #75

Goldman Sachs Global Commodities (Canada) Corp.

Maura Graham

L. David & Sheila Grayston

Green Acres (Pine Lake) Ltd.

Pamela Grigg Charitable Fund at The Calgary Foundation

Hagg Family Trust

Robert & Yolande Hall

Danelle Hames & Matt Law

Susan Hearn

Dave & Sue Helps

Hillhurst Rebekah Lodge #116

Ian Cameron Hofstetter

Norma Holden

Holy Spirit Charitable Society

Jennifer Holm

Joe & Diana Horler

Leonore (Lee) J. Hunt

Ada Hyne

Rhodelle Ireland

JWG Management Ltd.

Kerridge Concrete Ltd.

Keyera Energy Management Ltd.

Ike Kolias

Dave & Debbie Kyle

Lakeview United Church

Kabir Lalani

Roy Lamb

Kealey Lambert

Ron & Sue Landels

Larry Kwong Holdings Ltd.

Larry W. Shelley Professional Corporation

LaSalle Investment Management (Canada), Inc.

Mike Laurie

Leslie Lebsack

Derek & Nancy Lee

Pierre & Liz Leroux

Lynx Brand Fence Products Alta. Ltd.

Robert Macdonald

Keith MacDonald

Ian MacLeod

John Maguss

Man Management

Ronald N Mannix

Sharon Martens

Tom & Deb Mauro

Mike Mayder

Patrick McCarthy

McCarthy Tetrault LLP

Nancy McPhee

Richard McRae

Tom Medvedic

Noreen Meyer

Eric Miller & Ellen-Anne O’Donnell

Britton Mockridge

Martin P Molyneaux

Daryl Morel

Gloria Myer

Bob Nasser

Kathy Naylor

Jeannette Nicholls

Nick's Woodcraft Industries

Victoria O Norman

Northern Light News Inc.

Ollerenshaw Enterprises Ltd.

Olympia Trust Company

Optimist Club of High River

Order of Ahepa Omirou Othisia Chapter CJ11

Rick & Kelly Osuna

Paramount Resources Ltd.

Pascall Management Services Inc.

Maureen Payne

Penn West Petroleum Ltd.

Michael Perlette

John & Susan Petch

Trevor Peters

Stefan & Jelena Pludowski

Private Giving Foundation

our vision

To be an innovative leader for compassionate,

family-centred, end-of-life and

bereavement care.

11

Quadrum Foundation (Bouey Family Charity Fund)

Bertha Rausch

Dorothy Rausch

RBC Capital Markets

RBC Foundation

RBC Royal Bank

Kevin Reinhart

Renfrew Insurance Ltd.

Robert & Sylvia Roebuck

Robert Rooney & Jean-Ann Naysmith

Don Ross

Gary Ross

George Ross

Wendy Ross

Rotary Club of Calgary Fish Creek

Cindy Johnson Royer Fund at The Calgary Foundation

Aaliya Sabir

Ollie Samoil

Doris M. Sand

David W. Schaus

Lawrence Schmid

Sears Employee Charitable Fund

Therese Shannon

Jim & Gwyn Shaw

Michelle Shaw

Simply Elegant

Mary Slimmon

Greg & Janis Smith

Gordon P. Smith

Shirley Smith

Southworth Charitable Foundation

St. David’s United Church Foundation of Calgary

St. Luke’s C.W.L.

St. Vladimir’s Ukrainian Orthodox Church

Margaret Stanfield

Statesman Flooring Ltd.

M. E. Stewart

Wendy Stich & Scot Raymond

Dermot & Yoshiko Sullivan

Jeanette Sutherland

Sharan Sutherland

TELUS

Corinne Tessier

TISI Canada Inc.

Truist Inc. (individual designated donations)

United Parcel Service Canada Ltd.

Andrew Urbanowicz

Antonie & Kathleen Vanden Brink

Volker Stevin Contracting

Maria Walsh

Fred & Elizabeth Wanka

Tasha Westerman

Wink Resources Ltd.

WMJ Metals Ltd.

Tom & Rita Woertman

Carrie-Faye Wong

Joyce Wontner

WRD Borger Construction

Del Wright

John Owen Wright

Jean Yee

Raymond Young

Randy & Catherine Yozipovic

Supporter $5,000 - $24,999

Thomas Ambrose

Anonymous

Associated Canadian Travellers

Borden Ladner Gervais LLP

Reid Brodylo & Carri Clarke

Calfrac Well Services Ltd.

Calgary Aggregate Recycling Ltd.

Calgary Decorative Artists

The Calgary Foundation

(individual and family funds)

Calgary Herald

Calgary Real Estate Board

Charitable Foundation

Canadian Cancer Society

Jack Carter Family Fund

at The Calgary Foundation

our values

compassion; empathy; focus on the family, not just the individual; highest quality

service; inclusiveness; respect for the wishes of

each individual; dignity at the end of life; and equality

12

The Cat n’ Fiddle Pub

Cenovus Employee Foundation

CIBC Children’s Foundation

Electrical Wholesalers (Calgary) Ltd.

EnCana Cares Foundation

Estate of Dahrlyne Hubert

Estate of Lorette Lucy Boissonneault

FirstEnergy Capital Corporation

Galvin Family Fund

at The Calgary Foundation

Hugh Gillard

Ernie Hagel

Hirsch Excavating 2006 Ltd.

Andrew Hogg

The Hotchkiss Family Foundation

Husky Charitable Fund

Husky Energy Inc.

Mark Hutchison

Intact Foundation

Jeff Kohn

Walter & Carmen Kubitz

Lambert Bros. Paving

Brian & Sandra McLachlan

McInnis & Holloway Funeral Homes

Murphy Oil Company Ltd.

Nexus Builder Group LP

Stanley & Margaret Owerko

Jim & Cathy Peplinski

Ross F. Phillips

The Poole Family Charitable Trust

Pricewaterhouse Coopers LLP

Roman Catholic Bishop

of the Diocese of Calgary

Rotary Club of Calgary South

Don Saretsky

Chuck & Louanne Shultz

Thomas G. Simmons

TD Bank Financial Group

United Way of Calgary and Area

(designated individual donations)

Merit $25,000 - $99,999

Alberta Culture and Community Spirit

Anonymous

Calgary Poppy Fund

Cenovus Energy Inc.

The Arthur J. E. Child Foundation

Graham Group

The Kahanoff Foundation

Brian & Brenda MacNeill

Alan & Geri Moon

Penn West Energy Trust

Poelzer Family Foundation Fund

at The Calgary Foundation

Strategic Charitable Giving Foundation

Harry & Bette Wheeler

Pillar $100,000 - $249,999

City of Calgary FCSS

McCann Family Foundation

Estate of Henriette Marie Rose Miller

Markin Petroleums Ltd.

Nexen Inc.

Legacy $500,000 and up

Alberta Health Services

Hospice Calgary is proudly

associated with:

Hospice Calgary Society

1245 � 70 Avenue S.E.

Calgary, Alberta, T2H 2X8

Phone: 403.263.4525 Fax: 403.263.2524

E-Mail: info@hospicecalgary.com

Website: www.hospicecalgary.com

Hospice Calgary gratefully acknowledges the

clients, patients, care-givers, volunteers and

staff who allowed us to publish their stories

and photos.

We strive to ensure the accuracy of our donor lists. If you have been

inadvertently left off this list, please contact us at 403.263.4525 so that

we may correct the oversight.

Hospice Calgary

relies on the generosity of

our donors to be able to

provide programs and

services to our clients

at the highest level of

quality and caring.

Thank you for

believing in our

life-affirming work.