Call us on 08453 055 655or visit our website atwww.cavcoms.com

Supporting business in Sussex, Kent and Surrey for over 20 years.

Exceptional service from outstanding people for Solicitors Mayo Wynne Baxter

With five offices across Sussex and employing nearly 200 staff, Mayo Wynne Baxter LLP is one of the largest and leading solicitor practices in the South East.

Priding themselves on a professional, yet friendly and approachable style, Mayo Wynne Baxter have a large growing number of commercial as well as private clients, for whom exceptional service is a must.

Managing the IT, practice strategy and operations, it was the task of Practice Director, Sue Gadd, to find a communications solution that would allow Mayo Wynne Baxter to manage its ever growing customer base effectively and facilitate close inter-office working.

The Problem

With five offices using four different telephone systems and a significant volume of calls between the offices, Mayo Wynne Baxter were experiencing significant call spend on internal calls.

Having already had a Voice over IP link between two of their offices, experienced IT consultant and Practice Director, Sue Gadd, was convinced that Mayo Wynne Baxter needed an IP based solution that linked all of the offices and went out to tender.

Choosing Cavendish

Cavendish had managed the communications at one of the offices previously and was included in the tender.

Delivering Choice

Talking about the response from Cavendish, Sue Gadd said, "One of the things we liked about Cavendish was that they offered us three IP solutions from different manufacturers, each with different functionality and costs.

Cavendish were able to demonstrate all three systems working at their offices, which was a big help when it came to deciding which was the right solution for our business."

Mayo Wynne Baxter Practice Director Sue Gadd

Cavendish House, New Road, Newhaven, BN9 0ES - www.cavcoms.com

"Our firm delivers exceptional service

from outstanding people and we expect the same

from our suppliers."

Cavendish House, New Road, Newhaven, BN9 0ES - www.cavcoms.com

Choosing a SolutionJon Wittenberg and Hever Castle Manager Jane Bradley both commented on wanting a system which would allow extension dialling between the two sites. They also liked how the Mitel Application Suite (MAS) logged calls for client billing and cross charging, as well as the call attendant features which directed callers effectively to the correct department.

The InstallationSome optical fibres were already installed on site and the Cavendish engineers migrated the system across to the Mitel solution with IP extensions. Commenting on the training, Jane Bradley said, “Training was very good, Cavendish were always on the end of the phone and trained everybody.”

The Benefits of the New SystemBoth Jon Wittenberg and Jane Bradley were very pleased with the new Mitel system and how it had freed up the administration team from some of the phone calls they would have otherwise had to manage manually.

Jon Wittenberg added, “In the service industry, being able to answer phone calls from key customers by name using the Mitel phone system, really helps build a good relationship.”

Jane Bradley went on to say how the many other features of the new system had improved productivity in the Castle Office such as dialling from screen, being able to see missed calls and making conference calls.

In SummaryIn summing up the Hever team’s experience of working with Cavendish, Golf Club Manager, Jon Wittenberg said, “We enjoyed good contact throughout the process which has given us the reassurance we have made the correct choice. We needed Cavendish’s response time has been very good.

Jon Wittenberg went on to say, “Cavendish have also offered additional solutions. For example when snow storms struck in 2010, no staff could get to work for over a week, which was not good for productivity. With the Cavendish, solution we could effectively route all our calls to staff at home.”

Jon finished off by saying, “We would be happy to recommend Cavendish to other golf clubs.”

For more information about any of our communications solutions call Cavendish on08453 055 655

Hever Castle Golf Club Manager Jon Wittenberg

Hever Castle Golf Club The Golf Club Pro Shop

“We would be happy to recommend Cavendish

to other golf clubs”

Hever Castle