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the best way to build and ship software
Support@GitHubMike Adolphs | @fooforge
the best way to build and ship software
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Support@GitHub@fooforge
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Support@GitHubGitHub, Inc.
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What is Git?A Version Control System
LINUS
TORVALDS
"
the best way to build and ship software
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”
“I'M AN EGOTISTICAL BASTARD, AND I
NAME ALL MY PROJECTS AFTER MYSELF.
FIRST 'LINUX', NOW 'GIT'."
- LINUS TORVALDS
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What is Git?A Version Control System
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Support@GitHubGitHub, Inc.
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the best way to build and ship software
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# $ "
FOUNDED
2008VC INVESTMENT
$100 mioUSERS
~9.5 mioHUBBERS
293REPOSITORIES
25 mio
Support@GitHubGitHub, Inc.
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Support@GitHubGitHub, Inc.
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Support@GitHubGitHub, Inc.
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Support@GitHubGitHub, Inc.
Alcatraz Market St. AT&TBallpark
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Support@GitHubGitHub, Inc.
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Support@GitHubGitHub Enterprise
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Support@GitHubGitHub, Inc.
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Support@GitHubGitHub, Inc.
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Support@GitHubGitHub, Inc.
GitHub makes it easier to worktogether than to work alone!
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Support@GitHubTeams
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Support@GitHubSupport teams
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% %%%
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”
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GENTLEMEN, YOU CAN'T FIGHT IN HERE!
THIS IS THE WAR ROOM!
- PRESIDENT MERKIN MUFFLEY
Support@GitHubTeam Job
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&% % %
Asien/Pacific beginnt mit Arbeit am Ticket
A/P uebergibt Ticket an Europa
%%
Europa uebergibt Ticket an die USA
Support@GitHubTeam Job
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Support@GitHubSoftware Stack
HAProxy
NGINX
Unicorn
MySQL Elasticsearch
GitHub’s own appsSNMPd
OpenSSH
Postfix
Ubuntu GNU/Linux
memcached
resque
GitLDAP
OAuth
SAML
DNS / DHCP
Virtualisierung
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Support@GitHubIntegrations
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Support@GitHubDa da dada da da, da da da da dada da da!
the best way to build and ship software
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”
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HUSTON, WE’VE HAD A PROBLEM!
- JIM LOVELL
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Support@GitHubKomplexe Probleme
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Support@GitHubToolbox
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MAMA ALWAYS SAID LIFE WAS A BOX OF
CHOCOLATES. YOU NEVER KNOW WHAT
YOU’RE GONNA GET.
- FORREST GUMP
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Support@GitHubUnpredictability
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Resolution Time (past 6 months):
7.5 days
Average Assign Time(past 6 months):
3.5 hours
' &
Support@GitHubTicket statistics
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Support@GitHubToolbox
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( ( )
ZENDESKTicket system
HALPTicket system
TEXT EXPANDERCanned replies
Support@GitHubToolbox
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|2.1.6-‐github| Mikes-‐MacBook-‐Pro in ~/Downloads ○ →
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Support@GitHubToolbox
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|2.1.6-‐github| Mikes-‐MacBook-‐Pro in ~/Downloads ○ → ssh -‐p 122 [email protected] -‐-‐ "ghe-‐support-‐bundle -‐o" > support-‐bundle.tgz ○ → ll support-‐bundle.tgz -‐rw-‐r-‐-‐r-‐-‐ 1 fooforge staff 4115707 May 15 14:59 support-‐bundle.tgz
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Support@GitHubToolbox
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Support@GitHubToolbox
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Support@GitHubToolbox
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Support@GitHubKommunikation
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Support@GitHubDa Da Da Da Da Da Da Da Da Da Da Da Da… BATCAT!
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”
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YOU CANNOT SHAKE HANDS WITH A
CLENCHED FIST.
- INDIRA GANDHI
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Support@GitHubPeople skills
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% " $
FREUNDLICH EHRLICH ERKLAERBÄR
Support@GitHubPeople skills
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PEOPLE WILL FORGET WHAT YOU SAID.
PEOPLE WILL FORGET WHAT YOU DID.
BUT PEOPLE WILL NEVER FORGET HOW
YOU MADE THEM FEEL.
- MAYA ANGELOU
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Support@GitHubMake a difference
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Support@GitHubMake a difference
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Support@GitHubWork for us!
[email protected]://github.com/about/jobs
the best way to build and ship software
Credits:Wikipedia, Loren Javier, Florian, Matthew McCullough, John Trainor, gnuckx, Phil Romans, David McSpadden, chrisUK, Nathan Rupert, urbanfeel, GitHub
Music:from bensound.com
Thanks!
[email protected] | @fooforge