Support staff workplaceresponsibilities

Scenario 3 - Amela

AmelaAmela

- a supported - a supported employee at employee at Benrali Benrali EnterprisesEnterprises SamSam

- Amela’s - Amela’s supervisorsupervisor

RonnieRonnie

– – a supported a supported employee at employee at Benrali Benrali EnterprisesEnterprises

Focus questions

• What should Sam do now?• What are your reactions to the scenario?• What are the issues raised?• What do you think Sam was hoping to

achieve by ringing the family?• What could Sam have done differently?• Which Disability Services Standards does

this scenario relate to?

Focus questions

• What are your organisation’s policies and

procedures in relation to this kind of scenario?• Are there policies and procedures in your

organisation that you need to revise or update

as a result of examining this scenario?• Are there legal or other issues that relate to

this scenario? What are they? Is there any

legislation you should be aware of that relates

to this scenario?

Exploring the issues

• Has Amela’s privacy been respected?• Are there circumstances where you would

consider doing what Sam did?• Did Sam exceed her role by ringing Amela’s

family and asking the questions she did?• Are the issues different if Amela’s injuries are

accidental? Why?

Debrief questions

• How did you feel about us discussing this

topic?• What did you learn?• How will you apply what you have learned?