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SUPPORT STAFF PROGRAM AT THE CHRISTIAN FAMIL/Y & CHILDREN’S CENTER (8/07)

DEFINITION OF INDUCTION:

The Support Staff Induction Program at the Christian Family & Children’s Center is a process designed to help new support staff members get the training he or she needs during the first year of employment at the Center, as well as develop personally and professionally. The first year employee is assigned a peer-mentor who has experience in the support staff department at the Center. This mentor will work together with supervisors to help the inductee through the program and will be assigned by the Director. PURPOSE OF INDUCTION: The purpose of the Induction Program is to promote excellence in professional skills and to orient and train employees in the philosophies and practices inherent at the Christian Family & Children’s Center. It is intended for both first year and experienced employees new to the Christian Family & Children’s Center. It is the mission of the Christian Family & Children’s Center is to provide Christian Programs for the family through Champion Christian School, New Horizons Pregnancy Resource Center, Christian Counseling Services, and other programs within the Center designed to glorify Christ and support the family. The role of the support staff department is to support the programs that provide those services and to do so in a distinctively Christian way. The Induction Program is designed to help employees learn and practice professional skills, learn the variety of skills needed in the operation of the Center’s support staff, learn to manage students and other clients that are served by the Center in professional and Christ-like ways, create a supportive staff atmosphere, and be a good role model in accordance with the mission statement of the Christian Family & Children’s Center. The Induction Program should also help employees become adjusted to the Center and the various aspects of the Center's many ministries as well as the procedures needed for its day-to-day operations. It should aid employees in learning the procedures and techniques of support roles (including technology use) and help employees develop a healthy relationship with Center clients and fellow staff members. The Induction Program will work to instill in new employees the values and philosophy of Christian ministry and facilitate a higher rate of success in the job. AUTHORITY FOR INDUCTION: The authority for the Induction Program rests with the Center's Board of Directors. The clients of the Christian Family & Children’s Center expect excellence in their employees, having entrusted their families to the Center because of its unique mission and philosophy. The Administration recognizes this mandate and seeks to provide employees who are well qualified, and who fully implement the philosophies of the Christian Family & Children’s Center.

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The Administration at the Christian Family & Children’s Center does not hire employees to do their own thing! Rather, the various personalities of the individual employees must be exhibited within the confines and overall direction of the Christian Family & Children’s Center's philosophy. Our Mission Statement at the Christian Family & Children’s Center is the foundation for all programs including the Induction Program. The induction plan shall reflect a mentor relationship between the first year employee and the induction team. RATIONALE: It is our belief that the early experiences of a beginning employee or an employee in a new assignment are critical to their development. Both attitude and style are likely to be established during the first year of employment. It is imperative that support and guidance be given to employees as they are faced with new tasks, new relationships, new rules, and many other challenging situations during their first year in a new assignment. These employees need assistance with both managerial skills and development of strategies and approaches that will meet the needs of the Center. It is of particular importance that the philosophy, mission, and goals of the Christian Family & Children’s Center be transmitted to employees who are new to the Christian ministry environment or our Center. ASSESSMENT OF NEED FOR INDUCTION: New and first year employees at the Christian Family & Children’s Center have special needs that must be addressed if employees are to be successful in conforming to the Mission Statement of our Center. In general, new employees need the following:

Orientation to the institution

Development and improvement of professional skills

Student management techniques

Personal and emotional support

Advice on resources and material

Information on Center policies

Development of Technology Skills

Techniques of communication and information transmission at the Center Given the above needs, a mentor will be supplied to employees enrolled in the Induction Program. A meeting place and time will be selected for regular support meetings between the inductee and his or her mentor. Forms will be supplied which will facilitate reporting and record keeping. Subjects of concern and projected plans to address these subjects are to be recorded during each meeting.

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DEFINITION OF AN INDUCTEE: An inductee is an employee new to the Christian Family & Children’s Center, or the realm of Support Staff work within the Center.

RESPONSIBILITIES OF INDUCTEE: 1. Must work with a mentor. 2. Must attend support staff induction meetings. 3. Must schedule reciprocal observations with mentors. 4. Must make an effort to implement suggestions of mentors. 5. Must complete an evaluation of the Induction Program team. 6. Must maintain a portfolio containing:

A. A journal that contains reflections of the inductee’s experience. B. Notes of the reciprocal observations. C. Review phone etiquette and procedures. D. Any additional material that the inductee feels is important. E. Portfolio is due one year from start date.

GOALS AND OBJECTIVES OF INDUCTION: The goal of the Induction Program is to provide settings and opportunities for new employees to be effectively oriented to the patterns, practices, and philosophy of the Christian Family & Children’s Center as well as develop effective skills and techniques. The development of effective employees is the intent of this program. The objectives of the Induction Program are: Upon completion of the Induction Program the inductee will: 1. Demonstrate a familiarity with our organizational structure, practices, procedures, and schedules of the

Christian Family & Children’s Center. 2. Understand the philosophical directives of the Christian Family & Children’s Center and how they are

implemented in the Center's daily life. 3. Use effectively the various forms, charts, files, and record keeping systems of the Christian Family &

Children’s Center. 4. Develop an understanding of technology, processes and procedures. 5. Observe experienced employees in a support staff environment. 6. Establish a trusting relationship with a colleague and experience a variety of non-evaluative

interchanges, using this relationship as a resource. 7. Manage time and talents in such a way as to improve effectiveness. 8. Understand paperwork expectations and procedures for doing so. 9. Develop time management skills.

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10. Develop both professionally and personally as an employee. 11. Discuss the Christian philosophy of ministry and interact with how that is affected by each employee,

Center events and procedures. 12. Develop a developmental understanding of children and develop inter-staff communication skills. 13. Develop a firm understanding of the confrontational principles addressed in Matthew 18 and integrate

these principles into real life situations at the Center. 14. Know the discipline policies of the Christian Family & Children’s Center and apply them when needed. Inductees will be expected to complete the following tasks in order to meet the objectives previously listed: 1. The mentor and supervisors will meet formally with new employees to demonstrate the use of various forms,

charts, files, etc. that are in use at our Center. A check list will be used to insure that each item is discussed and that the inductee has been properly oriented to such procedures.

2. Mentor will orient the inductee to telephone, copier, and other pertinent office equipment use. A check list will insure that each item is understood.

3. The supervisor will tour each of the Center buildings with each inductee to properly orient him or her to the facility, discuss placement of all support staff equipment, filing, forms, and other uses pertinent to the support staff department. A check list will be used to ensure completion.

4. Inductees will be asked to view selected videos and read selected articles to become familiar with the Christian philosophy of ministry and learn professional protocols and education. An informal meeting with a supervisor will be arranged for non-evaluative discussion concerning issues or questions raised.

6. Inductees will be asked to observe experienced employees and discuss this experience with the mentors. 7. The mentor will complete the Induction Verification Form and the inductee will write an evaluation of the

induction program to be filed in the office. This evaluation will be used to continually upgrade the induction program.

DEFINITION OF MENTOR AND INDUCTION COUNCIL: The selection of suitable mentors and the oversight supplied by the Induction Council are crucial to the success of the Induction Program. The persons that will fill these roles will be chosen from the administration of the Center. They shall be persons respected by their colleagues and persons of experience, wisdom, and success in their field. THE MENTORS:

Shall be experienced employees from the Center’s support staff department. The level will match that of the inductee.

Shall be people of integrity who are willing to invest time and energy into the life of a new employee.

Shall help inductee obtain available professional resources.

Shall schedule reciprocal observations.

Shall assist in the interpretation of Center policies and practices.

Shall report directly to the Director. THE INDUCTION COUNCIL:

Shall consist of mentors, principals, Center director, the administrator, and any leadership team members appointed.

Shall oversee the functioning of the induction program.

Shall review reports, forms, and evaluations.

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Shall regularly meet with inductees.

Shall evaluate and improve the induction program as an ongoing process of the Christian Family & Children’s Center.

Shall determine target dates for completion of various responsibilities based on the yearly calendar and the inductees need assessment.

EXIT INTERVIEW OF INDUCTION PROGRAM: An exit interview will take place at the end of each year between the inductee and the induction council. Information gained from this interview will be used to evaluate the ongoing induction process.

Adopted February, 2005 Amended August 7, 2007

INDUCTION PROGRAM AT

The Christian Family & Children’s Center

FORMS USED IN THE INDUCTION PROGRAM

FACILITY TOUR CHECK LIST/ORIENTATION

(TELEPHONES, COPIERS, FORMS, SUPPLIES AND OTHER PERTINENT EQUIPMENT)

CHECK LIST FOR FORMS, CHARTS, AND FILES

VERIFICATION FORM

REPORT LOG

EVALUATION FORM -- INDUCTEE'S REPORT

NEEDS ASSESSMENT

TEAM ASSESSMENT/FEEDBACK

SPECIAL TECHNOLOGY INDUCTION

LOG OF PROFESSIONAL ACTIVITIES EXPERIENCES

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INDUCTION PROGRAM AT The Christian Family & Children’s Center

FACILITY TOUR CHECK LIST

South Campus ___ TELEPHONE SYSTEM (See phone list, directions and procedures) ___ COPIER (Downstairs & Upstairs - Locate Supplies/Re- Fill Paper /Clear Jams - Maintenance &

Repair) FAX (Send/Receive, Re-Fill Paper & Ribbon, Clear Jams) FIRE ALARM (operations, turn off, alarm) See directions

___ SECURITY SYSTEM (Checklist, Directions, False Alarms) FILING LOCATIONS ___ FORMS (Location) Extra Key Locations ___ Radio Location and Procedures ___ Student Phone Policy Bus Dismissal & Arrival Running in the Hall ___ Loading, Unloading, parking and Traffic Route Procedures ___ Closing the Building (doors, lights, coffee pots, etc)

North Campus ___ TELEPHONE SYSTEM (See phone list, directions and procedures) ___ COPIER (Locate Supplies/Re- Fill Paper /Clear Jams - Maintenance & Repair) FAX (Send/Receive, Re-Fill Paper & Ribbon, Clear Jams)

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FIRE ALARM (operations, turn off, alarm) See directions

___ SECURITY SYSTEM (SEE CHECKLIST, directions) Support staff member Filing Locations Paperwork Turn in Location and contacts Extra Key Locations ___ Radio Location and Procedures Student Phone Policy Student Driving Policy Bus Dismissal & Arrival ___ Loading, Unloading, parking and Traffic Route Procedures Closing the Building (doors, lights, coffee pots, etc) Bus Garage General Orientation Other Processes Email and server COMPUTER TRAINING (SEE OTHER CHECKLIST) ___ RADIO USE POLICY Student Phone Policy Student Driving Policy ___ Student Behavior (in hallway, etc) Bus Dismissal & Arrival

/ __ / (Signature of Mentor) (Date) (Signature of Inductee) (Date) -----------------------------/-------------- (Signature of Mentor) (Date)

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INDUCTION PROGRAM AT The Christian Family & Children’s Center CHECK LIST FOR FORMS, CHARTS, AND FILES ___ Transportation CDL Policy as it relates to Support Staff usage ___ LONG-RANGE PLANS Gas/Diesel Purchase Form ___ PETTY CASH FORMS (Responsibility as Officer, Checks) MAINTENANCE FORMS REIMBURSEMENT FORMS TRIP REQUEST FORMS MSDS SHEETS FIRST AID LOG & PROCEDURES ___ EMERGENCY PROCEDURES (Severe Storm, Evacuation Drills, Etc.) INITIAL CONTACT FORMS (Making Packets, Mailing, Development & DB) INCIDENT REPORTS (Define Incident, How to Complete, Filing) EVACUATION DRILLS DEPOSIT FORMS ___ SCHOOL CALENDAR (Location, Distribution) VISITOR SIGN IN STUDENT BUS CHANGES (Policy, Forms) ___ ACSI STUDENT ACTIVITY CD, LIFETOUCH, IDLEWILD ___ INTERCAMPUS MAIL (Policy, Uses)

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___ ENROLL/WITHDRAW PROCEDURES POSTAGE ___ STUDENT MEDICATION ANSWERING NEW HORIZONS ___ COUNSELING REFERRALS ___________________/_______ ____________________/______ (Signature of Mentor) (Date) (Signature of Inductee) (Date) -------------------------------/------------- (Signature of Mentor) (Date)

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INDUCTION PROGRAM AT The Christian Family & Children’s Center INDUCTION VERIFICATION FORM NAME OF INDUCTEE:_________________________________________________

Center YEAR:___________________ TITLE:_________________________

Please check the following items to certify completion by the inductee:

___ Regularly scheduled meetings with mentor completed. ___ Regularly scheduled meeting with Induction Council held. ___ Forms properly completed. Induction Log Reviewed and Completed ___ Required responsibilities of inductee completed

Employee New Checklist Completed

___ Technology Training Checklist Completed

Comments by mentor:

Comments by Supervisor:

_____________________/_____ ____________________/_____ (Signature of Principal) (Date) (Signature of Mentor) (Date) ------------------------------/------------- (Signature of Mentor) (Date)

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INDUCTION PROGRAM AT The Christian Family & Children’s Center

MENTOR/INDUCTEE REPORT LOG

The inductee must complete a log of activities in order to complete the induction process. At the

beginning of the process he will be given a notebook in which to complete these notes. If the

inductee prefers another way to do the documentation process they may with the approval of the

supervisor as long as it works. After each process that is done which applies to the induction

process the inductee will date and note the activity. He or she may choose to make comments

about each of the processes if they would like.

One or more of the following areas should be addressed by the log:

Orientation to our institution

Development and improvement of professional and technology skills

Personal and emotional support.

Advice on resources and materials.

Information on Center policies.

Techniques of student and client management.

Time management.

Interpersonal communications.

Completion of checklists

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INDUCTION PROGRAM AT The Christian Family & Children’s Center

EVALUATION FORM - INDUCTEE'S REPORT

Please write an evaluation of each of the following areas:

1) Orientation to forms, procedures, equipment, and building facility.

2) Mentor and meetings with mentor.

3) Induction Council and meetings with the Council.

4) Required readings, viewing videos, etc.

5) Other.

/ ______

(Signature of Inductee) (Date)

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INDUCTION PROGRAM AT The Christian Family & Children’s Center

NEEDS ASSESSMENT NAME OF INDUCTEE:__________________________ DATE:_______________________________________

KEY

1. Highest Priority 2. Moderate Priority 3. Low Priority

PROGRAM COMPONENTS (mark each item with the number from the key as appropriate) MANAGEMENT SKILLS 1. Center start-up activities ___ 2. Employee Route and schedule planning 3. Technology Fundamentals 4. Paperwork ___ 5. Client and student management 6. Supplies / equipment ___ 7. Time management 8. Other duties INSTRUCTION / OTHER 1. Personnel information 2. Staff and Community relations 3. Extra-curricular programs 4. Communication with clients

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INDUCTION PROGRAM AT The Christian Family & Children’s Center

TEAM ASSESSMENT / FEEDBACK Evaluation of the induction plan will be used to insure maximum effectiveness. The Induction Council will evaluate the strengths and weaknesses of the Induction Program as seen by the inductee, the mentors, and the Council. DATE: ________________________ 1. What were the strengths of the program? 2. What areas should be improved? 3. What areas should be deleted? 4. What could be added to improve the plan?

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INDUCTION PROGRAM AT

The Christian Family & Children’s Center Special Technology Induction ____ Database Instruction:

Student Database Master Database Transportation Database Alumni Database Church Database Form usage Understanding Queries Understanding Forms Understanding Reports

____ Fileman Orientation (Special server usages; Security issues)

____ Printer Management Scanner Usage ____ CD Read/Write usage Webman Publishing ____ Removing Lock Files