C O L L E G E O F B U S I N E S S

Supply Chain Management Program

Activity Report: 2010 and 2011

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This document details the activities of the SCM group over the last two years.This is not an exhaustive list of activities, but rather gives the reader a solidoverview of the many activities and accomplishments that have occurred in SCMat CSU. The future of the group will be a continuation of these activities andcontinued focus on growing the SCM area.

Dr. Alphonso O. OgbuehiDean

Dr. Louis JourdanChair, Department of Management,Marketing, & Supply Chain Management

Dr. Craig Hill, Associate Professor of Supply Chain Management

Dr. James Keebler, Conklin Chair andProfessor of Supply Chain Management

Mr. John Mascaritolo, Senior Lecturer andDirector, Center for Global Supply Chain

S U P P L Y C H A I N M A N A G E M E N T G R O U P

Accredited by AACSB International

PERFECTING THE PROCESS

American industry is poised to grow and improve through innovative ideas,says College of Business professor Craig Hill.

By Susan Bernstein

While some students seek graduate education in business in order to pursue careersin the service economy, don’t overlook opportunities in manufacturing – including jobsright here in the United States, stresses Craig Hill, PhD, Associate Professor of SupplyChain Management in the Clayton State University College of Business since 2009.

“Manufacturing is still a viable industry. In fact, America manufactures more productsthan any other country in the world,” says Dr. Hill, who worked for food processinggiants Iowa Beef Processors and Oscar Mayer Foods and a major manufacturingconsulting firm before embarking on an academic career. “The percentage of peopleworking in manufacturing is much less than it used to be” – about 12 million workersor 9.1 percent of the country’s workforce – “because of technology. We’re muchbetter at moving products around and understanding systems, so you can be morecompetitive in what you do.”

When Dr. Hill worked in the food processing industry, he found that he enjoyed delvinginto ways to boost efficiency, improving processes so people and companies couldmake better quality products with less waste. He took his interest in improvingprocesses in manufacturing to a more philosophical, global level by earning adoctorate in operations management at Vanderbilt University and becoming a collegeprofessor. In his graduate business courses in supply chain management, Dr. Hillshows ambitious students how to analyze processes in industry so they’ll be able toboost productivity and profits once they’re employed.

Born in Lennox, South Dakota, a small, rural community, Craig Hill saw mostlypeople employed in ranching or agriculture, not heavy industry or manufacturing.So he majored in agricultural business at South Dakota State University and wentto work in food processing in Nebraska and Wisconsin. It was in these roles that hebegan to see that he had a knack for analyzing the businesses’ processes in thefactory and beyond. “Working in the plant and making improvements, and trainingthe employees, was a lot of fun,” Dr. Hill recalls. Improving a manufacturing ordistribution process, or the way that individual jobs are performed, makes thewhole process more effective, he says. “Without better performance your companydoesn’t survive. You have to analyze what you do every day. But it can be a fun,rewarding endeavor.”

Dr. Hill nurtured his interest in analyzing and improving systems by earning a masterof business administration degree in operations management at the University ofMinnesota, graduating in 1985. He then worked in a managerial role with OscarMayer, a division of $49.2 billion food conglomerate Kraft Foods, and worked for four

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years as a management consultant with Prime Management Resources. As aconsultant, he traveled to many small, rural communities like his hometown, andhelped companies make improvements to their manufacturing processes andsupply chain management – bringing goods from raw materials to manufacture tomarket. His on-the-job experiences fueled his passion during his subsequentdoctoral studies and, later, his academic career teaching these philosophies to hisambitious students.

“I always found it interesting how organizations work, helping people figure their jobsout and improving them to make things more efficient, to make quality products,” saysDr. Hill. “I also enjoy implementation, getting people to understand how systems andprocesses work, and to become part of that process. Getting people involved in theprocess, and empowering people to improve their work, is important – so they can puttheir ideas into the organization.”

In his classes, Dr. Hill discusses how information technology, which has revolutionizedAmerican manufacturing, affects businesses in general. His doctoral dissertationexamined the impact of supply chain management and information technology, so he’spassionate about this subject. He says he wants his students to understand not justtechnology, but also how industry works from a broad perspective, so they cancontribute essential knowledge to their future employers.

“I talk about how to work with suppliers and customers to improve processes, and tounderstand what they’re up against, so they can solve their problems. You have toprioritize, and understand how complex a supply chain is,” says Dr. Hill. Most of hisstudents are among the first generation of their families to attend college, and areserious about maximizing their opportunities for good jobs in growing careers. Hebelieves that U.S. manufacturing will provide those opportunities for people with abroad understanding of supply chain systems.

“Industry has changed a lot with the use of technology, and the benefits that peoplesee with technology. People have changed the way they do business in America,” hesays. Technology originally just made business tasks easier, but it has created theopportunity to analyze data and improve systems in ways that few envisioned, hesays. “It fosters collaboration.”

ADDITIONAL SOURCES:

“The Competitiveness and Innovative Capacity of the United States.” Report by U.S. Department ofCommerce in conjunction with the National Economic Council. Published January 2012.

“Viewpoint: Is Manufacturing Dead in the United States?” Industry Week Magazine. By MichaelNewkirk. Published January 26, 2012.

Current Bureau of Labor Statistics information report – United States Department of Labor,www.bls.gov

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TEACHING

U N D E R G R A D U A T E :

For 2011-2012 we had 56 majors and we graduated 18 majors on December 10,2011. Currently have 32 majors in the undergraduate supply chain managementcurriculum.

The first supply chain group/class graduated in the fall of 2010. There were 12SCM majors that graduated in the first year of the program. All 12 are currentlyemployed with jobs in the logistics and supply chain industry.

For 2011-2012 we had 190 minors and graduated 18 on December 10, 2011,leaving us with a current number of 172 supply chain minors.

In addition to delivering the courses that are required of the undergraduate majorin SCM:

Mascaritolo delivers a special topics class on Freight Management andCosting every summer.

Mascaritolo had a day trip to the Savannah Port Authority for 50 supplychain students.

Fall 2011 – Keebler and Hill are taking instruction for online courses to betaught in the supply chain management area. Keebler is working on SCML3105 Introduction to Transportation and Logistics and Hill is working onSCML 3106 – Principles of Supply Chain Management.

The supply chain program received recognition for its innovation in educationalprograms with a $7,500 grant from the Georgia Center of Innovation for Logistics.

The supply chain program received $1,000 towards an endowment by the AtlantaAir Cargo Association.

M B A P R O G R A M :

Keebler and Hill deliver the last two supply chain management classes in the MBAprogram, Hill usually MGMT 6102, Keebler usually MGMT 6103. During the 2011summer session Hill also prepared and delivered MGMT 6103.

I N T E R N A T I O N A L P R O G R A M S :

Hill is preparing to deliver a Global Sourcing Class at the University of Pannoniain Hungary.

I N T E R N S H I P S :

Hill: Summer 2011:Ebony Johnson – Penske Truck Leasing Corey Wagner – Samuel Shapiro & Company, Inc.

Fall 2011:Graduate student: Nuntavan Howard – Univar

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Mascaritolo: Summer 2010:Jessica Brown – Rock-TennJamond Hudson – Rock-TennJimmy Bales – Carter’s

Fall 2010:Isaiah Smith – Carter’s

Summer 2011:Evan Wetherell – Carter’s

Fall 2011:Kinson Desir – CH Robinson

Keebler: Gary Adams – Hellman International

I N D E P E N D E N T S T U D I E S :

Keebler: Thai MaiLuke GawelMelissa BostonKara Stokes

Mascaritolo: Anthonio FergusonGlenda Willis

Hill: Luke GawelMelissa Boston

S T U D E N T P L A C E M E N T A N D R E C O G N I T I O N :

We continue to strive for student placement within the logistics and supply chainindustry and we help students network with industry professionals to help them/uswith their success in job placement.

Nine supply chain students participated in receiving $6,400 in scholarships fromthree professional organizations: the Council of Supply Chain ManagementProfessionals (CSCMP), the National Transportation Defense Association(NTDA), and the Atlanta Air Cargo Association (AACA).

Resume writing assistance. Mascaritolo assisted over 40 students with theirresumes and helped them develop confidence in their approach to the job hunt.

Keebler assisted many graduating students with resume preparation andinterview coaching.

Keebler wrote letters of reference for students Giovanna Alston, Jimmy Missouri,and Seth Nartley.

18 supply chain students have successfully interviewed and received jobs with 14major logistics and supply chain companies this past year.

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TEACHING (cont.)

Since the beginning of the supply chain program, 51 students have successfullyreceived jobs in the logistics and supply chain profession.

Hiring companies and number hired:

SERVICE

Mascaritolo is education chairman locally and nationally for the Council of SupplyChain Management Professionals (CSCMP).

Active Council of Supply Chain Management Professionals (CSCMP) CSUstudent roundtable – lead by Mascaritolo.

Mascaritolo was National Director of Education for the Warehouse Education andResearch Council (WERC) 2010.

Mascaritolo is finished his term as National Director of Industry Development forthe Warehouse Education and Research Council (WERC) 2011.

Mascaritolo finished his term (2010) as National Education Director for theWarehouse Education and Research Council (WERC).

Mascaritolo finished his term (2011) as National Director of Industry Developmentfor the Warehouse Education and Research Council (WERC).

Mascaritolo served on several committees: Advising Council, Student AdvisoryBoard, AACSB Steering Committee, Meritorious Performance Awards Committee(Chair), Newsletter Committee (Chair), SAM Case Competition Committee,College of Business Scholarship and Student Grants Committee (Chair), andSupply Chain Initiative Committee.

Mascaritolo visited Oconee High School representing supply chain program withpeople from the CSU Admissions Office.

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Archway 1BNSF 1Ceva 2CH Robinson 1ChepTank Transport 1City of Atlanta 1Coca Cola 3Colorado Mining Co. 1Cooper Lighting 1CSX 1Delta 5FaFarge Logistics 1FedEX 3

GBI 1Grady Hospital EMT 1Healthpoint 1Home Depot 2Jacobson 1Knight Transportation 2Kraft Foods Distribution 1Kuehne & Nagel 2Lab Corp. 1Marriott International 1Menlo Worldwide 1Morgan Southern 1NCR 1

Panelpina 1Phillips Van Heusen 1Quidsi Inc. 1Race Trac 1Rock Tenn 1Samual Shapiro 3SeaLaska 1The Hub Group 1Tridum Engineering 1Tru Value Distribution 1UPS 1

TEACHING (cont.) / SERVICE

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An Articulation Agreement is in the final signing stages between CSU and AtlantaTechnical College tying in each institution’s supply chain programs where ATLstudents can transfer to finish a degree in supply chain management at CSU.(Mascaritolo)

Mascaritolo was awarded the Metro Atlanta Chamber Award – Supply ChainProfessional of the Year (2011).

Keebler served on several committees: Faculty Senate, Institutional Review Board,University Marketing Strategy and Advertising, Assessment, Curriculum, StrategicPlanning, MBA Steering, Meritorious Performance Awards, SAM Case Competition,and High School Student Business Competition.

Hill served on the following committees: The Graduate Council, The FacultyAffairs Committee, and the FDIC committee.

Hill is the Academic Liaison and on the Board of the Atlanta APICS Chapter(2011).

Hill visited the Eagles Landing High School as part of career days and to promoteClayton state University, the College of Business and the SCM program.

Active Participation in local chapters of professional organizations.

S U P P L Y C H A I N C E N T E R A C T I V I T I E S :

The Center co-sponsored a Collegiate Supply Chain Seminar and CareerFair along with the professional supply chain organization Council ofSupply Chain Management Professionals (CSCMP) and Wal-mart. 30major supply chain and logistics companies along with 8 area and regionaluniversities participated in the event. 80 supply chain students as well asover 300 industry professionals were in attendance. Eight students (2 fromCSU) received job offers from some of the companies participating in thecareer fair.

The Center has been identified as the Supply Chain Educational Partner forthe Ft. Gillem Local Redevelopment Authority. The Center will be the “go to”entity to bring educational programs to the supply chain companies locatingto the Ft. Gillem property.

Through the Center, internships has been a focal point for setting up aprogram with targeted logistics and supply chain companies to provide anopen internship position each semester for our students. So far companiesthat are looking into the program are:

DeltaKuehne & NagelHire DynamicsManpowerDHL

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SERVICE (cont.)

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P R O F E S S I O N A L O R G A N I Z A T I O N M E M B E R S H I P :

Hill:

APICS the Society for Operations Management – Certified in Production and Inventory Management – CPIM– Academic Liaison and Board Director Atlanta Chapter Decision Sciences InstituteINFORMS: MSOM sectorProduction and Operations Management Society Institute of Supply Management

Mascaritolo:

Council of Supply Chain Management Professionals (CSCMP)– Education Chairman – (2007 – present)– National Conference Track Chairman for “Supply Chain of the

Future”, Philadelphia, Pa. (2011)Warehouse Education and Research Council (WERC)– National Education Director – (2008 – 2010)– National Director Industry Development – (2010 -2011)– Active Member – 1990 – present)Institute of Supply Management (ISM) – (2010 – present)Atlanta Air Cargo AssociationMetro Atlanta Chamber of CommerceGeorgia Center of Innovation in Logistics

Keebler:

Council of Supply Chain Management Professionals

Students:

There are currently 30 students who have joined the global professional associationof the Council of Supply Chain Management Professionals (CSCMP). This actionhelps them meet industry professionals and networking.

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SERVICE (cont.)

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P U B L I S H E D J O U R N A L A R T I C L E S :

Seong-Jong Joo, James S. Keebler and Susan Hanks. “Measuring theLongitudinal Performance of 3PL Branch Operations”, Benchmarking: AnInternational Journal, (Accepted. Forthcoming)

James S. Keebler. “The Role of Supply Chain Management in CorporateStrategy”, Chapter in Volume 2 - Corporate Strategy, of three-volume StrategicManagement in the 21st Century set published by ABC-CLIO Praeger Publishing(accepted, forthcoming)

Craig A. Hill and Gary D. Scudder. “Supply Chain Coordination using EDI withPerformance Implications.”, Special issue on “Role and Integration of the Supplier inSupply Chain Management”, in the International Journal of ManufacturingTechnology and Management, 2010, Vol. 19, Nos. 1/2. pp. 6-25.

G. Peter Zhang, Craig A. Hill, Yusen Xia and Faming Liang. “The Impact of EDIUsage on Performance Improvement in the Food Industry: A Non – LinearApproach”, IEEE Transactions on Automation Science and Engineering, 2010,Vol. 7, No. 1, pp, 96-110.

Walter Wallace and Craig A. Hill. “Insights into the strategic sourcing decision:Understanding buyer-supplier relationships”, Operations Management EducationReview, 2011, Vol. 5, pp. 1-21.

C O N F E R E N C E P R O C E E D I N G S :

James S. Keebler, Craig A. Hill. “Application of Market Orientation to Pedagogy;Instrumentation for Construction of Teams in the Classroom”, Proceedings of the40th Annual Meeting of the Decision Sciences Institute, San Diego, CA,November 2010, pp. 3881-3886.

Robert H. Burgess, Craig A. Hill and James S. Keebler. “Product Entrance-ExitStrategies and Supply Chain Strategies” Proceedings and Presentation atSoutheast InfORMS, Fall 2011.

S U B M I T T E D A N D / O R R E V I S E A N D R E S U B M I T S T A T U S

Craig A. Hill, Yusen Xia and G. Peter Zhang. “Collaborative Planning, Forecastingand Replenishment (CPFR) & Firm Performance: An Empirical Evaluation”,[under review at the Decision Sciences Journal].

Walter Wallace and Craig A. Hill. “Value Creation for Global ProcurementCompetitiveness”, [submitted to the International Business: Research, Teachingand Practice journal].

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RESEARCH

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W O R K I N G P A P E R S :

James S. Keebler, Craig A. Hill and Seong-Jong Joo “A Conceptual Model forthe Measurement of the Expected Value of a Supply Chain Relationship”,[Under Revision].

Mascaritolo – Warehouse and Operations teaching tool (warehouse modeling) foracademia use in the classroom. (To be submitted to an education journal).

Mascaritolo (with Stan Ketchel) “Supply chain employee of the future”. (To besubmitted to an education journal).

C O N F E R E N C E S P R E S E N T A T I O N S :

Robert H. Burgess and Craig A. Hill. “Dynamic Knowledge Management withRotating Personnel Resources in a Service Setting”, Presentation at INFORMS2011 National Meeting in Charlotte, NC, November 2011.

Robert H. Burgess, Craig A. Hill and James S. Keebler. “Product Entrance-ExitStrategies and Supply Chain Strategies” Proceedings and Presentation atSoutheast InfORMS, Fall 2011.

Craig A. Hill. “Clayton State University’s Supply Chain Management Program”Presentation at IIE Engineering Lean & Six Sigma Conference, Atlanta, GA,September 13, 2011.

James S. Keebler and Craig A. Hill. “Application of Market Orientation toPedagogy: Instrumentation for Construction of Teams in the Classroom”, Fall2010. Annual Meeting of the Decision Sciences Institute, San Diego, CA.

Robert H. Burgess, Craig A. Hill and Alysse Morton. “Factors within SuccessfulOutsourcing Firms”, Fall 2010 Annual Meeting of the Decision Sciences Institute,San Diego, CA.

Mascaritolo – “Supply Chain Employee of the Future”. 2011 CSCMP NationalConference, Philadelphia, Pa.

Mascaritolo –“Supply Chain Employee of the Future”. 2011 Metro AtlantaChamber of Commerce, Atlanta, Ga.

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RESEARCH (cont.)

EDITORIAL RESPONSIBILITIES:

Hill:

Editorial Review Board:

Member of the Journal of Operations Management EditorialReview Board. June 2010 – Present.

Member of the International Business: Research, Teaching andPractice Editorial Review Board. May 2011 – Present.

Ad hoc reviewer:

Decision Science Journal

Production and Operations Management Journal

International Journal of Operations & Production Management

Tourism Management

Operations Management Research

SeINFORMS conference

DSI Conference

Keebler:

Reviewed manuscript “Implementation of benchmarking conceptsin Indian automobile industry- an empirical study” forBenchmarking: An International Journal

Reviewed manuscript “Developing a new framework for supply chainmanagement capabilities” for the Journal of Business Logistics

Mascaritolo:

Editor and writer – College of Business Newsletter – (2009 – 2011)

SeINFORMS - reviewer of conference papers – (2009 – present)