SUPPLIER PERFORMANCE AND DEVELOPMENT MANAGEMENT

PRESENTED BY SIKHUMBUZO MPOFU

OUR THEME

IMPROVING RESULTS

AND

EXCHANGING EXPERIENCES

OBJECTIVES

To ensure that we get what we are paying for; To catch any performance problems early and

remedy them; To improve supplier performance; To strengthen relationship alignment; and To improve supplier development

PERFORMANCE INDICATORS

Quality Delivery Service Cost Reduction Problem Resolution Ability Technical Ability Ongoing Progress Response Administration

PROCEDURES FOR SANCTIONS AND REMEDIAL ACTIONS Thorough investigation Write a letter Set up a meeting Time frame Deactivation

PERFORMANCE RATING SCORE

Excellent Above Average Average Poor

SUPPLIER PERFORMANCE RATINGS CATEGORY

SATISFACTORY/ PREFERRED CONDITIONAL UNSATISFACTORY

- Supplier Improvement Plan

SUPPLIER DEVELOPMENT PROGRAMME

Prompt Payment cycle Schedule meetings Supplier Forums/ Training Encourage suppliers to come forward Availability of Umgeni Water Personnel Joint Ventures Referral

SUPPLIER DEVELOPMENT PROGRAMME Waive of surety Mentoring Visits Award

SUMMARY

Long term relationship Commitments Transparency Competitive Sustainability Best value for me

THE END

THANK YOU

IMPACT OF POOR PERFORMANCE

It is cost It is time consuming Service delivery failure Lack of confidence Lack of revenue Restriction