supplier handbook - prounlimitedglobalsolutions.com

- PRO Unlimited Supplier Handbook for Edwards Lifesciences

EDWARDS LIFESCIENCES

CONTINGENT WORKFORCE PROGRAM

(CWP)

SUPPLIER

HANDBOOK


Table of Contents

INTRODUCTION ............................................................................................................................................... 4

CLIENT OVERVIEW.......................................................................................................................................... 4

PRO PERSPECTIVE ......................................................................................................................................... 4

ROLE OF THE PRO UNLIMITED AND THE SUPPLIER ................................................................................... 5

DOS AND DON’TS ..................................................................................................................................... 6

PROGRAM SCOPE........................................................................................................................................... 6

PRO UNLIMITED CONTACT INFORMATION ................................................................................................... 6

PRO Unlimited at Edwards Lifesciences ........................................................................................................ 6

WAND Helpdesk Information ......................................................................................................................... 7

WAND MAINTENANCE AND SUPPORT .......................................................................................................... 7

Wand User Access Request & Changes ........................................................................................................ 7

Add Distribution Category / Location .............................................................................................................. 7

PRO ACCOUNT TEAM SUPPORT ................................................................................................................... 7

PRO UNLIMITED CALENDAR .......................................................................................................................... 8

Key Dates ...................................................................................................................................................... 8

US Sites will be closed on the following days ................................................................................................. 8

TERMS & DEFINITIONS ................................................................................................................................... 9

COMMUNICATION PROTOCOL ..................................................................................................................... 10

DOS AND DON’TS ................................................................................................................................... 10

EDWARDS CONTINGENT WORKFORCE PROGRAM GUIDELINES ............................................................ 10

PROCESSES – HIGH LEVEL ......................................................................................................................... 11

High Level Request Process Flow ................................................................................................................ 11

High Level Roles and Responsibilities.......................................................................................................... 13

REQUEST PROCESS ..................................................................................................................................... 13

Workflow ...................................................................................................................................................... 13

DOS AND DON’TS ................................................................................................................................... 13

CANDIDATE SUBMITTAL ............................................................................................................................... 14

Workflow ...................................................................................................................................................... 14

DOS AND DON’TS ................................................................................................................................... 14

ENGAGEMENT PROCESS ............................................................................................................................. 15

Workflow ...................................................................................................................................................... 15

DOS AND DON’TS ................................................................................................................................... 15

ONBOARDING PROCESS .............................................................................................................................. 15

Workflow ...................................................................................................................................................... 15

DOS AND DON’TS ................................................................................................................................... 17


DISTRIBUTING WAND USERNAME AND PASSWORD TO YOUR WORKERS ............................................ 17

WAND Timecards ........................................................................................................................................ 17

OFFBOARDING PROCESS ............................................................................................................................ 18

Workflow ...................................................................................................................................................... 18

ONBOARDING & OFFBOARDING REQUIREMENTS .................................................................................... 18

REVISION PROCESS ..................................................................................................................................... 19

TIME & EXPENSE PROCESS ........................................................................................................................ 19

Workflow ...................................................................................................................................................... 19

DOS AND DON’TS ................................................................................................................................... 19

INVOICING PROCESS ................................................................................................................................... 20

Workflow ...................................................................................................................................................... 20

Timeline ....................................................................................................................................................... 21

DOS AND DON’TS ................................................................................................................................... 22

USER GUIDES ................................................................................................................................................ 22

FINANCIAL MANAGEMENT ........................................................................................................................... 22

CONTINGENT WORKER CLASSIFICATION – FLSA STATUS ...................................................................... 22

CO-EMPLOYMENT MANAGEMENT ............................................................................................................... 22

INCIDENT REPORT ........................................................................................................................................ 23

PERSONAL INJURY OR ILLNESS ................................................................................................................. 23

TOTAL QUALITY MANAGEMENT (TQM) OVERVIEW ................................................................................... 23

AUDITS ........................................................................................................................................................... 25

RECORDS RETENTION – FEDERAL AND STATE RECORDS RETENTION REQUIREMENTS ................... 26

SUPPLIER SITE AUDITS ................................................................................................................................ 28

PROGRAM ADHERENCE MANAGEMENT AND PENALTIES ........................................................................ 28

ISSUE ESCALATION ...................................................................................................................................... 28

ASSIGNMENT OF RESPONSIBILITY FORM.................................................................................................. 29

SUPPLIER ACCOUNT SERVICE TRAINING SIGN OFF SHEET .................................................................... 30


INTRODUCTION

PRO Unlimited is excited to partner with you to support the Edwards Lifesciences’ Contingent Workforce Program (hereinafter referred to as “CWP”). Our goal is to manage a Program that facilitates performance-based competition, while building relationships with our Supplier partners. This document does not replace any Agreements and/or any Amendments in place between PRO Unlimited and approved Suppliers (“Suppliers” or “Supplier Partners”). It serves as the guideline for processes and procedures for all approved Suppliers.

The Managed Services Program (MSP) in support of Edwards Lifesciences is designed around the following goals:

• Consistent Contract Terms

• Process Efficiencies

• Full Visibility

• Compliance

• Vetted & Aligned Supplier Base

• Vendor Neutral Managed Service Provider

• Single Technology Platform

• Robust Reporting/Analytics

From time to time, this Supplier Handbook may be updated and/or amended. PRO Unlimited will be responsible for notifying the Suppliers that updates have been made and will post content within the Supplier Website or the approved vendor management system (“VMS” or “Wand®”). It is the Supplier’s responsibility to be familiar with the Supplier Handbook and to distribute and communicate the latest versions of the Program guidelines throughout your organization.

CLIENT OVERVIEW

Edwards Lifesciences is the global leader in patient-focused medical innovations for structural heart disease, as well as critical care and surgical monitoring. Driven by a passion to help patients, Edwards collaborates with the world’s leading clinicians and researchers to address unmet healthcare needs, working to improve patient outcomes and enhance lives. Edwards Lifesciences’ roots date to 1958, when Miles “Lowell” Edwards set out to build the first artificial heart. Edwards was a 60-year-old, recently retired engineer holding 63 patents in an array of industries, with an entrepreneurial spirit and a dream of helping patients with heart disease. His fascination with healing the heart was sparked in his teens, when he suffered two bouts of rheumatic fever, which can scar heart valves and eventually cause the heart to fail. Edwards Lifesciences partners with physicians to innovate products designed to help patients live longer, healthier and more productive lives. They focus on medical technologies that address large and growing patient populations in which there are significant unmet clinical needs.

PRO PERSPECTIVE

In the late 80’s, while many companies addressed the need to recruit and place contingent workers, the ever-increasing need to manage the overall process was not being addressed as aggressively. For large corporations, the contingent workforce was quickly becoming one of the most critical and costly elements of their operation.


This is an element that would increasingly present challenges from a management, tax and benefit liability perspective.

PRO Unlimited was founded in 1991 to meet this void in the marketplace. We firmly believe our tremendous success throughout the years has been due, in no small part, to our commitment to working with our customers and Supplier Partners to achieve innovation. We also believe that our success would not have been possible without a commitment to a very basic principle of customer service that has been a part of our corporate philosophy since its inception. That simple principle is to always deliver more than our customer expects, and to deliver our services with an eye toward exceptional Integrity, Competence and Execution.

We are very proud of our company’s track record in partnering with our customers and suppliers to solve contingent workforce challenges. Our continuing effort to exceed expectations is a commitment our clients can count on, a commitment that comes from the very top of our organization.

Traditional "Vendor-on-Premise" staffing models focus on having one primary vendor filling the majority of a company's staffing Requests. In our onsite model, PRO acts as an unbiased facilitator of the process. This allows companies that are best able to recruit quality candidates in a short period of time to succeed. The need to constantly sell to Hiring Managers is also eliminated in our model, saving staffing companies both time and money.

VISIT OUR WEBSITE: WWW.PROUNLIMITED.COM

ROLE OF THE PRO UNLIMITED AND THE SUPPLIER

PRO Unlimited’s role is to coordinate and manage all temporary Request activity for the client. Additionally, we

will facilitate the communication of issues and concerns on behalf of the Suppliers and client management. We

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are not a temporary staffing service; we do not recruit, nor will we directly fill any temporary Requests

• All Staffing Suppliers get equal access to the client’s Staffing labor needs due to PRO’s non-competitive position.

• Staffing Suppliers are more willing to work with PRO Unlimited due to our “neutral position” as Staffing Desk Manager. This means more information flow to the client and greater control over the Staffing labor pool.

• Requisitions will be filled more quickly, as all Suppliers are competing to fill the requisition first.

Equitable distribution of staffing opportunities means…

o Increased Savings due to markup rate bargaining ability o Consolidated Staffing Supplier information from all vendors

Your role, as a Supplier, is to actively recruit and maintain a solid pool of “best in class” employees.

We are dedicated to superior customer service and quality; together, we can elevate our own level of service, and forge a long lasting, successful and mutually beneficial partnership.

DOS AND DON’TS

• Please contact PRO Unlimited with any program or policy questions. • Do not offer dinner, lunch, or gifts to Edwards managers. • Although we appreciate the thought, the PRO Unlimited team cannot accept invitations to dinner, lunch, or

gifts worth more than $25.

PROGRAM SCOPE

The Managed Service Program (MSP) is an initiative intended to simplify and streamline the process Edwards Lifesciences uses to source, onboard, manage, and offboard contingent workers. This Program is designed to support Hiring Managers with an improved end-to-end process for acquiring contingent workers. This includes an enhanced and simplified Vendor Management System (VMS) called Wand. PRO Unlimited will deliver new, intuitive, comprehensive, and integrated processes, policies, and tools for the procurement and management of Edwards Lifesciences’ Contingent Workforce, including standard rate cards, enhanced risk management, and a single source of entry. As a Supplier within the Program, we view you as our strategic partner and critical to the success of the program. A Supplier’s focus areas will be sourcing and pipelining management, quality assessment and selection, candidate and contingent worker care, ongoing workforce management and retention, and operating as a strategic and market advisor. We will establish a vendor neutral model that will ensure all Suppliers have a competitive and fair operating environment, allowing those high performing and compliant Suppliers the opportunity to perform and be successful.

PRO UNLIMITED CONTACT INFORMATION

PRO Unlimited at Edwards Lifesciences

Sr. Program Manager: Abigail Vestring PRO Unlimited Team Phone: 949-250-2277 PRO Unlimited Team Email: [email protected] Address: One Edwards Way, Irvine, CA 92614 Office Hours: 8:00 AM – 5:00 PM (PST)

mailto:[email protected]


WAND Helpdesk Information

(888) 368-9141 [email protected] Hours of Operation: 24 hours / 7 days a week

WAND MAINTENANCE AND SUPPORT

Wand User Access Request & Changes

Wand (VMS) provides online access via secure username and password log in. To maintain proper tracking and SOX compliance, we request that each member of a Suppliers team obtain a separate log in to the Wand system. To request a new log in, please email the Helpdesk at [email protected] with the following information:

Supplier Name: Client Name: Contact Name: Contact Email:

The individual will receive an email with their Wand log in information within 24 hours of receipt of approval. Please be sure to update your Email Assignments in Wand according to the instructions you receive in the email containing your login credentials. This will ensure that the appropriate individuals in your organization receive WAND notifications, etc.

In the event a username or password is forgotten, the accountholder should contact the Helpdesk at (888) 368-9141 to have this reset. If a member of the Supplier team who has access to Wand leaves the organization for any reason, temporarily or permanently (including LOA), the Supplier is to notify PRO Unlimited Helpdesk immediately. In turn, PRO Unlimited Helpdesk will deactivate the Wand login, preventing unauthorized access to the Wand account.

Add Distribution Category / Location

Suppliers should communicate to PRO Unlimited the job categories that their organization can support. PRO Unlimited will evaluate all information to determine how Wand will be configured for automated distribution. Evaluations will be based on geographic footprint, skill competencies, support infrastructure, performance metrics, and business requirements.

In the event that a Supplier would like to have a category or location added to their current service providing, they should contact the PRO Unlimited Operations Manager for consideration. Often, the client must be consulted for any additions to a specific category or location in an effort to maintain the highest level of service and opportunity for the existing Suppliers in each category or location.

If it is determined that the Supplier can no longer service a specific category or location, the Supplier is to notify the PRO Unlimited Operations Manager as an amendment will be made to the Supplier’s contract for that client. The category and/or location will be removed immediately.

PRO ACCOUNT TEAM SUPPORT




PRO has entered into a contractual relationship with Edwards Lifesciences and has the authority to enforce the terms within the Supplier Agreement that was signed with all PRO Unlimited-approved Suppliers. PRO Unlimited is the Supplier’s main point of contact for questions regarding resumes, clarification on job descriptions, rate questions and any other concerns. Our team works one-on-one with Suppliers to provide clients with the best quality candidates at the most competitive rates and in a timely manner. This highly competitive vendor neutral model promotes faster Request fulfillment, higher quality candidates for each position, and cost savings for our clients. Our Program is also designed to partner with Suppliers to meet the clients’ needs, while respecting their corporate culture. Suppliers value our Program because of the equity the vendor neutral model provides. All Requests are distributed simultaneously to the preferred Suppliers based on category and location. Each Supplier has an equal opportunity to fill the Request and contact PRO Unlimited at any point in the process. The model allows Suppliers to increase their visibility to additional users and, in turn, increase their volume. Suppliers can focus their efforts on recruiting qualified candidates to fill more Requests vs. marketing their services to Hiring Managers.

• Suppliers have one point of contact • Suppliers can access Requests 24/7 through Wand • Suppliers have online access to reporting on Request, headcount, invoicing etc. • Suppliers have opportunities to expand relationships across PRO accounts • Suppliers have onsite support: one stop shop for questions or feedback on the process • Suppliers receive direct feedback on performance and peer ranking from PRO Unlimited • PRO’s consolidated invoicing to clients results in faster payment to Suppliers

PRO UNLIMITED CALENDAR

Key Dates January 1 - December 31 (Edwards Lifesciences Fiscal Year)

US Sites will be closed on the following days

Irvine, CA Site Closure

New Year’s Day

President’s Day

Memorial Day

Independence Day

Labor Day

Thanksgiving Day

Day after Thanksgiving

Christmas Eve

Christmas Day

Designated Holiday

(Dec. 26th – 31st)

Draper, UT Site Closure (5 days/40 hours Schedule)


New Year’s Day

President’s Day

Memorial Day

Independence Day

Labor Day

Thanksgiving Day

Day after Thanksgiving

Christmas Eve

Christmas Day

Designated Holiday

(Dec. 26th – 31st)

Draper, UT Site Closure (4 days/40 hours Schedule)

New Year’s Day

President’s Day

Memorial Day

Independence Day

Labor Day

Thanksgiving Day

Christmas Eve

Christmas Day

Designated Holiday (Dec. 26th – 31st)

TERMS & DEFINITIONS

We recognize that industry terms and acronyms have various, and often conflicting/confusing meanings from program to program, supplier to supplier, etc. Below, you will find a short list of terms utilized in this document and the intended meaning.

Term Definition

Hiring Manager Resource Manager – Client individual responsible for overseeing the work of the temporary employee “assigned” to the engagement.

Requester Can be the same as the Hiring Manager. Individual that enters the temporary labor request.

Request Request for temporary labor

Candidate Job seeker that is submitted by Supplier for an open position

Contingent Worker Individual hired for the open position and registered in the VMS (Wand)

Engagement Assignment in Wand (references job title, start/end date, rate, cost allocations, etc.)

Payrolled Worker Self-Sourced Worker - A Worker identified by PRO Unlimited, not recruited by a staffing partner, who is then employed and paid by a preferred Supplier

VMS Vendor Management System

MSP Managed Service Program or Managed Service Provider


COMMUNICATION PROTOCOL

Any discussions with Edwards Lifesciences will be held and/or managed by PRO Unlimited exclusively. We recognize that there may be instances where PRO Unlimited personnel and approved Suppliers require communication to ensure clarity on staffing requirements. PRO Unlimited will coordinate all communications between Edwards Lifesciences and the approved Suppliers.

DOS AND DON’TS

• Do not directly contact or cold call any employee of Edwards Lifesciences without prior communication and written approval by PRO Unlimited as this could result in corrective action by PRO Unlimited.

• Do not loiter or roam around Edwards Lifesciences facilities or campus without a PRO Unlimited representative present. This is strictly prohibited and could result in corrective action by PRO Unlimited. All visitors must sign in with building security upon arrival.

• If there are any direct inquiries from Edwards Lifesciences to you, we ask that you ensure that PRO Unlimited is immediately engaged and notified. PRO Unlimited will follow up on the inquiries and, if necessary, engage your organization in these discussions.

EDWARDS CONTINGENT WORKFORCE PROGRAM GUIDELINES

Topics Guidelines

Length of Stay (LOS) & Extensions

➢ LOS: less than or equal to 18 months ➢ Break in service: 3 months ➢ Extension requests exceeding 18 months require:

o Approval per Edwards Global Finance & Accounting 1103 Authorized Expenditure Approval Policy

o Approval on total cumulative spend per assignment

Event Participation Type of Events: Participation:

➢ All Hands Meetings o Manufacturing

temporary workers o Professional

temporary workers and service providers

➢ No. Manager to determine exceptions if attendance is relevant to the temporary worker’s job.

➢ Department

Meetings

➢ Job Trainings

➢ Yes, if critical for the temporary worker to perform their work.

➢ Onsite company sponsored events Example: Oktoberfest

➢ Yes. Event co-sponsored by CWP and invitations from CWP.


PROCESSES – HIGH LEVEL

The section is specific to PRO Unlimited / Edwards Lifesciences processes and system configuration. It explains the business guidelines associated with the process steps you will take in our VMS, Wand. A basic understanding of Wand is needed to make the best use of this guide. Specific details on how to perform tasks using Wand can be found in the Wand Quick Reference Guides. High Level Request Process Flow

➢ Offsite company sponsored parties Example: Holiday party at Disneyland

➢ No. Temporary workers attending as the “Plus 1” of an Edwards employee may attend.

➢ Offsite company charity events

➢ Yes. Co-sponsored by CWP and invitations from CWP.

➢ Onsite and Offsite team building events

➢ Onsite & Voluntary: Yes, with signed waiver from worker.

➢ Offsite: No, Events will be for Edwards employees only.

Holiday Pay ➢ Holiday pay is for Edwards employees only.

Bonuses

➢ $500 limit (recognition) / No limit (incentive). ➢ Limit of 18% markup for all suppliers. ➢ Managers to engage CWP for bonus request.

Gym

➢ New temporary workers will not have access. ➢ Temporary workers with existing access may continue use until the end of their current

assignment.

Employee Resource Groups (ERGs)

➢ ERG Recruiting events are for Edwards employees only. ➢ All other ERGs to partner with CWP for temporary worker guidance on events.


High Level Roles and Responsibilities

Below is a high-level overview of the Request process that will facilitate the fulfillment of contingent staffing needs for Edwards Lifesciences

REQUEST PROCES

This section explains specific field entries and guidelines for creating Requests for temporary or staff augmentation labor. An Edwards Lifesciences Hiring Manager creates the Request in Wand based upon job title, job requirements, assignment start and end dates, and other relevant information. Workflow

• Hiring Manager enters a Request in Wand • PRO Unlimited conducts an intake call with the Hiring Manager to review the position details and approves

(where applicable) the Request in Wand • Suppliers who support the Request category and location receive the new Request email notification from

Wand

DOS AND DON’TS

• All Requests will be distributed via Wand. Any Requests that a Supplier receives outside of Wand will not be considered approved and valid for Supplier fulfillment.

• If a Supplier receives a request outside of Wand, the Supplier should contact PRO Unlimited immediately, per the communication protocols outlined in this document.

• Any fulfillment activities that do not adhere to this process may result in unapproved time/payment to Supplier for unapproved services, the cancellation of the contingent worker, financial penalties, possible suspension or permanent removal from PRO Unlimited or termination of the Agreement

Edwards Lifesciences Role PRO Unlimited Role Supplier Role

Creates Request in Wand Reviews submitted candidates and

provides shortlist to Managers Review Request for viable

sourcing

Reviews and accepts candidate responses from PRO Unlimited

team/Suppliers

Facilitates communication between Edwards Lifesciences and Suppliers

Administer all on boarding and off boarding requirements

Reviews and approves contingent worker time and expense sheets

Conducts program management activities

Responsible for contractual compliance

Schedule candidate interviews in Wand

Provides metrics/reporting to Edwards Lifesciences

Submit qualified candidates via Wand

Supports collaborative, goal-oriented

relationships Responsible for contingent worker care and retention

Provides score carding & feedback for

strategic account management

Responsible for participating in weekly supplier calls and spotlight

qualification calls


CANDIDATE SUBMITTAL

This section explains specific field entries and guidelines for submitting candidates. All candidates must be submitted through the Wand application. Any candidates submitted outside of this system and process will not be considered for placement and the action may result in penalties. This ensures full compliance to PRO Unlimited’s regulations and maintains the integrity of a fair and competitive Supplier community.

• Supplier must respond to interview requests within 48 hours of notification. • Suppliers must keep candidate availability status current in Wand by withdrawing from the Request if they are

no longer available. • Confirm if your candidate was a previous contractor or provided services through a 3rd party supplier • Confirm if your candidate requires Visa Sponsorship • Please notify the PRO Unlimited team if an Edwards Manager has reached out to the candidate directly to

initiative or schedule interviews, discuss start details, etc.

Workflow

• Suppliers submits qualified candidates • Wand has been configured to allow a maximum of 3 candidates per Request. Therefore, a sense of urgency is

critical – and quality candidates will be given top priority. • PRO Unlimited will screen all candidates submitted by approved Suppliers prior to passing along to the Edwards

Lifesciences Manager. PRO Unlimited will look for the best fit based upon job requirements, rate, eligibility, and quality.

• Supplier will fill out all mandatory questions on the submittal page • Supplier is required to answer all questions related to EEOC (ethnicity, gender, disability, and veteran status)

during the candidate submittal in WAND • Confirm if your candidate has applied to an Edwards Lifesciences full time opening or is being considered for

direct employment with Edwards Lifesciences. • Confirm if your candidate is a former Edwards Lifesciences employee or former contingent worker. • Hiring Managers schedule interviews - the scheduling of all interviews will be managed via Wand and/or

through PRO Unlimited to ensure neutrality and visibility into the process. • Any coordination outside of PRO Unlimited and Wand may result in elimination of candidate consideration and

violation of direct contact term. • If a candidate is submitted for the same opportunity by two separate Suppliers, the first Supplier to submit will

be deemed as candidate owner for that individual engagement opportunity.

DOS AND DON’TS

• Please enter the full legal name for your candidate. Names should be entered in Wand the same way that they appear on work authorization documents.

• If a candidate is submitted for the same opportunity by two separate Suppliers, the first to submit will be deemed as candidate owner for that individual engagement opportunity.

• Ensure that you abide by the pricing and/or rate card as outlined in your Agreement • All candidates submitted must be available for the stated assignment duration. They must also be eligible for all

Request criteria, including travel locations. The candidate must know that they are being submitted for consideration and should be fully aware of the scope and nature of the assignment for which they are being considered.

• Supplier should not submit Supplier information, including company logos or contacts on resumes. Contact with candidates should be managed strictly by the Supplier. Therefore, no personal information other than


candidate name should be included on the resume. Any resumes submitted into Wand with any personal information or company logo will be rejected and the Supplier will have to correct and resubmit via Wand.

• All candidates must have a direct employment relationship with the Supplier. There is no sub-contracting allowed.

• Do not include all caps or lowercase letters in full legal name format. • Please review the QRG on submitting candidates in Wand for further detail

ENGAGEMENT PROCESS

This section explains specific field entries and guidelines for creating and managing Engagements after accepting an Engagement for a contingent worker. Once a candidate(s) has been selected, an Engagement will be created within Wand based on all assignment criteria.

Workflow

• The Approved Supplier with the selected candidate(s) will receive notification their candidate(s) has been selected

• An Engagement is the agreement of terms between Edwards Lifesciences and the Supplier for contingent workers.

• After accepting the Engagement, the Supplier proceeds with the onboarding activities • PRO Unlimited verifies completion of onboarding activities

DOS AND DON’TS

• All onboarding items must be completed before the contingent worker can begin their assignment • Send Confirmation of Fill (COF) to PRO Unlimited as soon as possible on candidates that have been

selected. Please upload COF to Wand Onboarding Dashboard

ONBOARDING PROCESS

This section explains specific guidelines for the onboarding process for contingent workers. The approved Supplier will initiate all pre-employment checks and required onboarding activities/paperwork required by PRO Unlimited. Supplier will notify PRO Unlimited that required onboarding activities have been initiated. Additional changes in requirements will be communicated and updated, as required. Supplier must provide all Edwards documents to the contingent worker for review and signatures during onboarding. PRO Unlimited will provide Supplier first day start details via email, once onboarding has been cleared/completed. After the candidate signs all policies, clears the background check and clears the drug screening, the Supplier will complete a Confirmation of Placement and upload it to the “Onboarding/Off-boarding” dashboard in Wand. Workflow

• Suppliers will distribute all policies and documents outlined below and collect all signatures for required documents.

• Supplier initiates Background Checks and Drug Screenings – do NOT upload any background/drug screening results into Wand. These documents are to be housed in your employee files as the Employer of Record.

• Supplier will apply its own adjudication criteria to the result of background checks when placing


contingent workers on assignment to Edwards Lifesciences. • Supplier will obtain a clear, professional photo of the candidate on a plain white background and

submit it to the onboarding dashboard under “badge photo” • If applicable per location, supplier will have their candidate fill out a parking form and submit it to

the onboarding dashboard under “Parking Form”. o Please note, the location of your worker will be in the “Fill Notification” from Wand. Only workers at the Anton and Michelson location require parking forms located on the supplier website.

• After the candidate signs all policies, submits photo & parking form, clears the background check and drug screening, the Supplier will complete a Confirmation of Fill (COF) and upload it to the contingent workers “Onboarding/Off-boarding” dashboard in Wand for PRO Unlimited review. o PRO Unlimited will provide the Supplier with first day start details via email once onboarding has been

cleared/completed.

• Background checks and drug screens must be re-administered if the new assignment start date is greater than 6 months since the last screenings were ran.

• Background check and drug test requirements: o Required Vendor: SterlingOne Talent Solutions (formerly TalentWise) is required by Edwards

Lifesciences for all preferred Suppliers to ensure consistency in the manner in which background checks and drug test are conducted and results measured.

o Drug Test (5-Panel) i. Amphetamines ii. Cocaine iii. Cannabinoids iv. Opiates


v. Phencyclidine o Background Check Requirements

i. Widescreen Plus National Criminal Search ii. Education Search (Highest degree earned) iii. Employment Search (all paid employment within the last 5 years) iv. Social Security Number (SSN) Trace v. Criminal Felony & Misdemeanor Search (past 7 years) vi. OIG Exclusion Search vii. FDA Debarment

• HCP (Health Care Professional): The program tracks HCPs for Edwards Lifesciences. HCPs are defined as any workers that have an active medical license. You will need to ask your new hires if they have any active licenses and indicate on the COF form. If they do not have the following, list “N/A”. o Title (Such as: RN, MD, PA) o Specialty (Such as: Cardiologist, Anesthesiologist, Radiologist) o NPI : National Provider ID o State and License #: Include state abbreviation and full license number (Such as: “CA-123456”)

DOS AND DON’TS

• All on boarding documentation is to be kept on file and readily available for audits by PRO Unlimited. • Edwards Lifesciences employees should not be signing or attesting to any visa information for any

Supplier resources. • Upload Confirmation of Fill to the Onboarding Dashboard as soon as possible for candidates that have been

selected • All Data filled out in Confirmation of Fill form must match all contingent worker data uploaded into Wand • Adjudication is the responsibility of the Supplier as the employer of the contingent worker placed on

assignment to Edwards Lifesciences. • Supplier is responsible for distributing Wand login information and issuing full training and overview of

system access. • Do not upload in Wand or send confidential background check information to the PRO Unlimited team.

DISTRIBUTING WAND USERNAME AND PASSWORD TO YOUR WORKERS

Your assigned CSC will include Wand login information and instructions for submitting their time within the email confirming the start details. WAND Timecards

Please enter your timecards in Wand every week before Sunday at midnight. As long as the contingent workers’ timecard is in Wand before Sunday at midnight, the manager will receive an email on Monday morning for approval. PRO Unlimited cannot guarantee timely processing on late timecard entries, so please ask the contingent worker to set a reminder for Friday afternoons to ensure that it is complete. Please save the Wand link below as a favorite for easy access:

• https://prowand.pro-unlimited.com/login.html • Username (case sensitive): • Password: Will be sent directly to the contingent worker from Wand on their first day • Instructions are attached

https://urldefense.proofpoint.com/v2/url?u=https-3A__prowand.pro-2Dunlimited.com_login.html&d=DwMGaQ&c=2-KPflJYMkCYOVarBpJT1A_HyA_KczLecpJoKSlAsiU&r=4bHk3MVyWiFnnbd6tuv3G8ra1K-uDaDJeZ8lZcNyD7E&m=bjcSHoi9LDgV_XA7J3MqbjzEzr8eVH5hiF4x_xOpK1c&s=0jkDDxpH2sGIzZZ0lruuOmwizWq6sNMh_gjxYuxVpTw&e=


OFFBOARDING PROCESS

A Supplier supports the off-boarding process through managing communication, securing any Edwards Lifesciences materials, equipment and/or badges are returned, and soliciting contingent worker feedback for submission back to PRO Unlimited. Workflow

• Supplier complete their internal contingent worker exit checklist (for example, processing last expense report)

• Supplier is responsible for relaying end of assignment message to the contingent worker and then confirming that the message was received by PRO Unlimited

• Supplier to compile a list of contingent workers’ personal items so that PRO Unlimited can secure and ship back to Supplier.

• Supplier is responsible for mailing back any Edwards equipment, such as badge, laptop to PRO Unlimited at the address below:

Attn: PRO Unlimited / Contingent Workforce Program Edwards Lifesciences One Edwards Way Irvine, CA 92614

ONBOARDING & OFFBOARDING REQUIREMENTS

When a contingent worker is sourced, it is the responsibility of the Supplier to have each selected candidate complete the following:

Candidate Checklist

Document Name Owner Activity

Document Type of Document or Activity

Confirmation of Placement

Supplier On-boarding

See Supplier Website Signed by Supplier and

submitted in Wand to PRO Unlimited

Travel Policy Addendum Supplier

Onboarding See Supplier Website

Signed by Worker and Policy Distributed by Supplier

Travel Policy and Expense Reporting

Supplier Onboarding

See Supplier Website Signed by Worker and Policy

Distributed by Supplier

Non-Employee Security Agreement

Supplier Onboarding



EH&S 005 + Safety Acknowledgment

Supplier Onboarding



EH&S Policy Statement Supplier


Distributed by Supplier to Worker for information

Expected Use Policy Supplier




Titanium Book Supplier



Badge Photo Supplier

Onboarding N/A

Clear, professional, photo of candidate on plain white

background

Collection of Assets Edwards Lifesciences

Off Boarding

Collection of assets (the expectation is that the Edwards Manager will collect the Edwards assets, however, in

some instances, the Supplier will need to support PRO Unlimited in this effort)

REVISION PROCESS

Revisions will be required in Wand from time to time. Changes may include extensions, rate changes, manager changes, Cost Center/Project ID changes/additions, assignment changes, etc. When these changes occur, the Supplier will be responsible for discussing the changes with their contingent worker.

TIME & EXPENSE PROCESS

This section explains the business rules for Time or Expense Entry by a contingent worker and for approval of the Time or Expenses in Wand.

NOTE: Suppliers are responsible for training the contingent worker on how to enter time and/or expenses into Wand. Contingent workers can reference the Wand User Guides. Workflow

• Contingent workers submit time in Wand by 11:59 pm (local time) on Sunday for hours worked the previous week

• Manufacturing HNE contingent workers swipe Kronos clocks daily for in/out times. Manufacturing HNE Managers approve time in Kronos.

• Any expenses submitted will be routed to the Supplier. The Supplier must verify all expenses against the uploaded receipts in Wand and PRO Unlimited’s policy prior to approving. Suppliers may utilize the Wand User Guides for details on expense verification process.

• Edwards Lifesciences Hiring Managers receive an email notification when a contingent worker submits time and expenses in Wand that require their approval.

• Edwards Lifesciences Hiring Managers approve time by 12:00 PM (local time) on Tuesday. • Time and expenses not submitted and approved on time will be handled on the next invoice cycle.

DOS AND DON’TS

• Suppliers are responsible for training their contingent workers on the entry process of time and expenses and the ongoing monitoring of the activities

o Time entry must be managed weekly so that we can ensure adherence to Edwards Lifesciences charge expectations.

• Suppliers are responsible for managing all timekeeping activities in addition to expense submittals, invoicing, adjustments, recon, reporting, aging and all related activities.

o Rejected Time Sheets and Expense Sheets may be resubmitted with corrections by the contingent worker.


• Suppliers are responsible for paying their contingent workers on a timely and reasonable basis following FLSA standards.

• Contingent workers should only work on designated non-working days with approval from their Edwards Lifesciences Manager.

• Contingent workers should only work overtime with approval from their Edwards Lifesciences Manager. • Suppliers should distribute expense policy and site addendum to all contingent workers • Suppliers should contact PRO Unlimited immediately with any questions related to timecards, reviewing

expenses, billing items pending approval from Edwards Lifesciences Managers, and rejected billing items.

Expense Policy and Site Addendum

Edwards Lifesciences Travel and Expense Policy

Edwards

Lifesciences_Travel Policy and Expense Reporting Guide_201805.docx

This document outlines the Edwards Travel and Expense specifics. This document is used to supplement your travel and expense policy.

Edwards Lifesciences Travel and Expense Policy

Site Addendum Edwards

Lifesciences_Travel Policy Client Site Addendum_201805.docx

This document clarifies specific travel practices, thresholds and policy details which apply to contractors.

INVOICING PROCESS

This section explains guidelines around the Invoice process. Wand timesheets and expenses will drive your invoice to Edwards Lifesciences. PRO Unlimited will be providing a consolidated invoice to our client on behalf of the participating Suppliers and Suppliers will no longer submit invoices directly to Edwards Lifesciences. Capitalized terms used herein shall have the definitions set forth in your Supplier Agreement. Workflow

• The managers, contingent workers, and Suppliers of our client will utilize PRO’s e-procurement system (Wand), which will allow all contingent workers to report time and expenses online. Any sales tax items not accounted for or billing adjustments should be submitted in writing and sent to the address below. Corresponding backup should be attached:

PRO Unlimited, Inc. Attention: Billing Services 1150 Iron Point Road, Suite 100 Folsom, CA 95630

• All additional billing must have the correct Wand Request number listed so that it can be properly

processed. Failure to include the Wand Request number will result in delayed payment to the Supplier. • All invoices will be created weekly from Wand and will be submitted by PRO Unlimited to the client.

o Suppliers should not submit hard copy invoices for time worked. o Expenses will be processed via Wand. The Supplier is responsible to confirm validation of original

receipts. The contingent worker is responsible to provide photocopies or scans of the original receipts to the manager via attachments in Wand.

o Only additional billing items, such as sales tax and adjustments, should be submitted via a hard copy invoice to PRO Unlimited.

• Suppliers will be required to reconcile their contingent workers’ time in Wand each week. This will enable Suppliers to process their contingent worker’s payroll. Suppliers are required to adhere to the following


applicable laws: a) Supplier has paid, or will pay, its contingent worker(s) for the services; b) Supplier has made, or will make, all required tax withholdings from its contingent worker(s); and c) Supplier has paid, or will pay, any required tax contributions pertaining to its contingent worker(s).

• Upon discovering any discrepancies in an invoice or payment, Suppliers must promptly notify PRO Unlimited so that the parties may resolve the discrepancy. Payment of any discrepant invoice shall not be deemed overdue during such time as PRO Unlimited is using reasonable efforts to resolve such discrepancy, and the time for payment shall be extended during the period that PRO Unlimited is resolving the discrepancy.

• The client shall be entitled to withhold payment of any invoice, or portion of an invoice, where the Supplier has failed to submit proper documentation or where the amount of the invoice is disputed by the client. PRO Unlimited shall notify the Supplier of such action and shall work with the Supplier to promptly resolve any dispute. The time for payment of the invoice shall not commence until proper documentation has been submitted, or the dispute has been resolved.

• Expenses incurred by Supplier in connection with the performance of services shall be considered a cost of doing business. Reimbursement of expenses shall only be made upon prior written approval by the client Manager and if such expenses are reasonable in amount. In addition, all reimbursable travel-related expenses must be in accordance with client’s Expense and Travel Policy, in order to be eligible for reimbursement. Expenses will be processed via Wand; however, original expense report receipt copies must be forwarded to PRO Unlimited.

Timeline

Non-manufacturing Contingent Workers

• Week 1 (by Sunday at midnight) – contingent workers will utilize Wand to enter their time and expenses, which will allow Suppliers to capture time and billing online. This also allows Suppliers to process additional billing through their user interface.

• Week 2 (Monday) Managers approve time (by Tuesday at noon). • Week 2 Suppliers will pull the time worked and process payment to their contingent workers • Week 2 (Friday by 5:00 p.m. PST) PRO Unlimited will forward the consolidated billing invoice to the

client’s Accounts Payable for review and payment • Supplier funds will be distributed upon receipt of payment from the client to PRO.

Manufacturing Contingent Workers (HNE)

• Week 1 (daily) – contingent workers will swipe their security badge daily to the Kronos clock promptly when they start work, clock out for their meal period, clock back in when they return from their meal period and then clock out when they are finished working for the day.

• Week 2 (Monday) Managers approve time in Kronos • Week 2 (Tuesday) Kronos feeds time to Wand • Week 2 Suppliers will pull the time worked from Wand and process payment to their contingent workers • Week 2 (Friday by 5:00 p.m. PST) PRO Unlimited will forward the consolidated billing invoice to the

client’s Accounts Payable for review and payment • Supplier funds will be distributed upon receipt of payment from the client to PRO.

For questions regarding invoicing and reporting, please contact:

PRO Unlimited Billing Services Karla Johnson Phone: 916-669-3124


Email: [email protected]

DOS AND DON’TS

• Please contact PRO Unlimited immediately with any billing questions you may have. • Invoices will be sent electronically from PRO Unlimited to Edwards Lifesciences; Suppliers should not

submit invoices directly to Edwards Lifesciences or to PRO Unlimited outside of Wand for any contingent workers entered into Wand.

USER GUIDES

Please refer to the User Guides found in Wand.

FINANCIAL MANAGEMENT

Please refer to the pricing/rate card within your Supplier Agreement

CONTINGENT WORKER CLASSIFICATION – FLSA STATUS

It will be the responsibility of the Supplier to determine if specific responsibilities of the role classify the contingent worker as Non-Exempt, Exempt or Exempt – Computer Professional. PRO Unlimited will validate their classification upon receiving the contingent worker information. The FLSA classification listed in the Confirmation of Fill form, must match the data in the contingent worker's profile in Wand. If a Supplier is unsure of the classification, please contact PRO Unlimited directly.

For more information on FLSA guidelines please visit: http://www.wagehour.dol.gov

CO-EMPLOYMENT MANAGEMENT

Contingent workers work for the approved Suppliers under which they are employed. We all play a role in ensuring full risk mitigation from co-employment. It is the Supplier’s obligation to ensure full awareness and ongoing management of their workforce.

There are multiple areas we expect a Supplier’s awareness and support toward managing co-employment risks and PRO Unlimited’s guidelines:

• Mitigation: Suppliers should work with contingent workers to: o Work with PRO Unlimited regarding any concerns regarding job issues o Direct the contingent worker to notify Supplier (who will notify PRO Unlimited) of any

necessary time off o Contact PRO Unlimited for any contingent worker assignment inquiries o Contact PRO Unlimited with any harassment or discrimination issues

• Recognition: Edwards Lifesciences will be advised that they should NOT include contingent workers in any company recognition programs. If contingent worker recognition is requested by Edwards Lifesciences or if Supplier proactively chooses to recognize their contingent workers, PRO Unlimited can be engaged for the coordination, if applicable.

• Performance and Discipline: The Supplier is responsible for addressing performance deficiencies and disciplining contingent workers.

• Contingent Worker Check-In: The Supplier is encouraged to schedule 1 week, 30-day, 60-day, and 90-day check-


http://www.wagehour.dol.gov/


ins with the contingent worker, which aligns with PRO’s check-in process with the Manager. The Supplier is expected to share any concerning feedback they may receive from the continent worker with PRO Unlimited immediately so that we are able to address/resolve. We also encourage Suppliers to share positive feedback received from the continent worker as this will be shared with the Manager.

INCIDENT REPORT

The PRO Unlimited onsite staff will be the first notified by client management of any incident involving your employee. In order to capture the specific details of this report, PRO Unlimited will objectively document all information relevant to the issue. You will be immediately notified by PRO Unlimited and expected to become actively involved in identifying a solution. Whatever the decision is, the communication to the contingent worker will be delivered by you, as the employer of record.

The information gathered will include, but not be limited to, the following facts:

• Name of contingent worker • Reporting party • Date of incident • Facts reported • Names of others involved/witness • Clients concerns • Action recommended

PERSONAL INJURY OR ILLNESS

If your employee is involved in a work-related injury or illness that does NOT require emergency medical attention no matter how slight, the injury must be reported to the client manager/supervisor whom they report to and to PRO Unlimited representative immediately in addition to notifying you, their employer.

For work related injuries that require MEDICAL ATTENTION, advise your employees to follow these steps:

• If possible, call the emergency number within the client site, or if your employee is incapacitated, have

someone in the department follow the emergency procedures established by the client. The emergency contact must be given their name, the name of the employer, the nature of the injury or illness, what services are needed (i.e., ambulance or doctor), where they are located specifically at the time of the call. The emergency contact person will notify PRO Unlimited or you, the Supplier, of the call.

• Advise your employee to notify you of any emergency notification information. • Please advise your employees to contact you, their employer, to file a Workers’ Compensation Claim, if

applicable. The information you collect relevant to the on-the-job injury will also be captured by the client and used to document on client’s OSHA 200 log.

TOTAL QUALITY MANAGEMENT (TQM) OVERVIEW

Our charge is simple: we expect superior service, attention to detail, timeliness, only the best you can offer, and above all, integrity. Supplier performance is measured and monitored through our proprietary Total Quality Management (TQM) program that has been developed and tested in conjunction with some of the largest and most respected companies in America. Our entire program is predicated on assuring that staffing Suppliers are providing quality


candidates on a timely basis at competitive rates. PRO Unlimited is dedicated to providing superior customer service to our clients and Suppliers. We expect that your service philosophy is equal to our own. We are constantly seeking ways to improve our internal systems and processes to meet the demands and needs of our clients, and we measure these improvements to ensure that we have accomplished what we have set out to achieve. Onsite audits are also performed periodically and PRO Unlimited performs these audits randomly, but will notify you in advance to schedule a convenient time and relay the expectations. Normally, PRO Unlimited audit reviews contingent worker documentation accuracy and Supplier Handbook maintenance. The ScoreCard is a measurement tool used to evaluate the effectiveness of the staffing Suppliers participating in the MSP services to our client. A Supplier’s “Score” is based upon comprehensive information that is compiled over the quarter including quality, fills, pricing, service, support, and process. At many sites, hard copies of the ScoreCards are sent to the Client Program Sponsor. “Supplier Reviews” are held one week after ScoreCards have been completed. At this review, the Supplier receives a copy of their ScoreCard, along with all background information, and all areas of concern are discussed. This quality program allows us to effectively measure quality performance of the Suppliers for our clients; it also provides us with the opportunity to reward good Supplier performance by decreasing the Supplier pool. Having visibility to each Supplier, we are able to determine which Suppliers should remain active participants in the Program (good performance) and which Suppliers need to be counseled/removed. These expectations mirror those of our client and it is the client who will hold us ultimately accountable for the level of performance and service we offer. Suppliers are measured on the following parameters:

Quality

o Recruiting and placement performance. o Quality of work performed by assigned contingent workers. o Management complaints about assigned contingent workers. o Accuracy of work performed. o Skill set of contingent workers. o Communication skills. o Contingent worker’s attitude.

Delivery

o Ratio of confirmed contingent workers unable to start to successful fills. o Ratio of resumes received to fills made. o Fill ratios on areas of expertise. o Punctuality of contingent worker. o Contingent workers usage of time and materials.

Process/Business/Technology

o Changing name on fill. o Notifying staffing desk at PRO Unlimited of direct Requests. o Adherence to time and expense requirements o Mark up violation


o Site audit

Support

o Consistency in training of recruiters. o Supplier handbook maintenance.

AUDITS

In accordance with your Supplier Agreement, PRO Unlimited shall periodically conduct the following minimum audits:

• Contingent worker background and drug screenings are expected to be completed prior to the commencement of assignment;

• All Edwards Lifesciences required documentation has been executed by the contingent worker prior to the commencement of the assignment; Refer to the Confirmation of Fill form for an outline of requirements.

• The pay rate information submitted by the Supplier in Wand matches what the contingent worker is being paid by their employer

PRO Unlimited may conduct additional audits as required by Edwards Lifesciences. Instructions: The following are the various documents and retention lengths required by the client and PRO Unlimited for safe engagement of the Suppliers’ contingent workers.

Records Retention

H1-B Visa Documentation As required by INS

Non-Disclosure Agreement (NDA) 3 years

Timecards 3 years

Personnel Records 3 years from last employed

I-9 Forms 3 years from completion of form or 1 year from termination of employment; whichever is longer


RECORDS RETENTION – FEDERAL AND STATE RECORDS RETENTION REQUIREMENTS

For How Many Years

Personnel Data That Must Be Retained

Titl

e V

II 1

FLSA

2

AD

EA 3

FEH

A 4

AD

A 5

EDD

6

IRC

A 7

Job applications, resumes, other job inquires sent to employer (FEHA: personnel and employment records including applications, employment referral records and applicant identification records)

1 1 2 1

Payroll records, including individual employee wage records, name, employee number, address, age, sex, occupation, time and day work week begins, regular hourly rate, hours worked each day and total weekly hours daily or weekly straight-time earnings, weekly overtime earnings, deductions from or additions to wages, wages paid each period, date of payment and period covered by payment

1 3 3 2 1 4

Employee wage records (including timecards, wage rate tables used in computing straight- time and overtime, shift schedules, hours and days of individual employees, records explaining wage differentials between sexes)

2 2

Employment Eligibility Verification (I-9 Forms) 3

Child labor certificates and notices 3 2

Employee personnel files (including disciplinary notices, promotions, demotions, discharge, training, tests, physicals, transfer, layoff and recall, job evaluations)

1 1 2 1

Help wanted ads, job opening notices for opportunities for training, promotion, overtime, job opening notices sent to employment agencies or labor unions

1 2

Pension and welfare plan information 6 2

First aid records of job injuries causing loss of work time ( Note: Chemical safety and toxic exposure records must be kept for duration of employment plus 30 years

5

Union contracts, individual employee contracts 3 2

Business records, including yearly total sales volume, total goods purchased

3 2

• Federal Equal Pay Act mandates that records required under FLSA be retained for 3 years. • California Equal Pay Law requires employees' wages, wage rates, job classifications, and other terms

of employment are retained for 2 years. • California Administrative Code, Title 22, Section 70723(c) and 70725 require employee health records

and personnel records to be retained for 3 years after termination of employment.

1. Title VII, Federal Discrimination Laws 2. Fair Labor Standards Acts (FLSA) 3. Age Discrimination in Employment Act of 1967 (ADEA) 4. California Fair Employment Housing Act (FEHA) 5. Americans with Disabilities Act (ADA) 6. Unemployment Insurance Code Section 1085, 22 CCR 1085-2(c), effective 9/3/92


7. Immigration Reform and Control Act (IRCA) of 1986


SUPPLIER SITE AUDITS

In support of the Scorecard Program, PRO Unlimited will be performing visits to Supplier sites periodically to audit the following:

• Personnel records • Current I-9’s • Current Non-Disclosure Agreement • Current expense guidelines • Copy of results of background check and drug test • Current W4

Audits are done to ensure that files are properly maintained to decrease risk liability to PRO Unlimited and the client. Suppliers will be notified prior to audit.

PROGRAM ADHERENCE MANAGEMENT AND PENALTIES

It is PRO Unlimited’s goal to give each Supplier fair and equal treatment within the Program. In doing so, we must maintain the integrity of PRO Unlimited and the commitment of PRO Unlimited team to meet the key business objectives. Suppliers are expected to follow all the guidelines outlined in the handbook. If a Supplier violates and of these guidelines, program policies, misses targeted objectives, and/or presents harm to the overall Program, the PRO Unlimited team will be required to take action based upon the nature of the Suppliers violations. Activities that may result in disciplinary action include but are not limited to: direct marketing to a manager, scheduling interviews directly with manager, soliciting feedback directly from managers, onsite client meetings/visits, cold calling, or working outside of the Program in any way.

ISSUE ESCALATION

Issues that arise should be communicated directly to PRO Unlimited as we will manage the day-to-day processes. PRO Unlimited will determine on a case by case basis if escalation to Edwards Lifesciences is required.


ASSIGNMENT OF RESPONSIBILITY FORM

Instructions: The intent of this form is to assign a person or persons with maintaining this handbook. In the likely event of updates or modifications to the Program, this person or persons will be responsible for ensuring that the Supplier Handbook is kept current and well documented. Please complete and email this form to [email protected].

The undersigned representative of agrees to be responsible for all updates to the PRO Unlimited Supplier Handbook and for keeping it in good standing. In the event of contract expiration and/or discontinuance from the program, it shall be the responsibility of the undersigned to return the book to PRO Unlimited.

It is the responsibility of the Supplier to inform PRO Unlimited if the undersigned representative will no longer assume responsibility for the Supplier Handbook, or if the Supplier Handbook is misplaced or lost.

Name:

Title:

Client: Edwards Lifesciences

Signature:

Date:



SUPPLIER ACCOUNT SERVICE TRAINING SIGN OFF SHEET Instructions: The intent of this form is to ensure that any and all employees of the contracted supplier are trained in the requirements and expectations of providing service set forth by this handbook. This form is to be emailed to PRO Unlimited and maintained by the Supplier.

It is the responsibility of the contracted Supplier _ _ at (Edwards Lifesciences) to ensure that all supplier employees who are engaged in providing service through PRO Unlimited are trained on the service requirements as outlined in this Supplier Handbook.

All employees of the Supplier who are assigned to work with PRO Unlimited team will need to fully understand the contents of this handbook. Moreover, when the Supplier changes or replaces the key account manager, contacts, and recruiters of this account, it is the Supplier’s responsibility to ensure the replacement(s) are trained

During this transition and training of the new Supplier employees must complete the below information. Please email each completed sheet to PRO Unlimited at [email protected].

Name Date Trainer


supplier handbook - prounlimitedglobalsolutions.com

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